Aastra Telecom 1000 manual

IPitom y 100 0 User Gui de[...]

[...]

Ta ble o f C ont ent s Int ro duc ti on .......................................................................................................................................... 1 About the IPitomy 1000 ..................................................................................................................... 1 Ben efi ts o f Vo IP Te ch[...]

Ne twor ki ng ........................................................................................................................................ 1 3 TC P/I P Se ttin g s ................................................................................................................ ............ 1 4 DDNS .......................................[...]

Ap pe nd ix 1: IP Te le ph ones ...................................................................................................... ...... 1 00 IPitomy 480i .................................................................................................................................... 10 0 IPitomy 9133i ......................................[...]

Copy righ t  IPi tomy C omm unic ation, LLC 1 0007V R F In t roduct ion About t he IPitom y 1000 The I P itomy 1000 is a power ful business commun ications pla tf or m. It is a pure IP P BX designed to use I P ne t works f or voice ca lls. Engineered t o support from 10 to 150 users , the system w il l work with a nalog lines an d T1 /PRI lines [...]

Copy righ t  IPi tomy C omm unic ation, LLC 2 0007V R F Ho w This Gu ide Wor ks We b-ba se d Sy ste m Set up This is a Reference Guide d esigned to h elp y ou install and use the IPitomy 1000. E ach sec t ion of the guide provid es easy-to-f o l low instructions regarding instal lation o f t he system. W it h i n e ach section of t he Referenc e[...]

Copy righ t  IPi tomy C omm unic ation, LLC 3 0007V R F Product Overvie w IPitom y 1 000 C ompon ents Understand ing the IPito my 1000’s arc hitectur e and h o w it work s w ill make ins talling the sys tem sim ple. Powerful All- In-One C ommunicat ions Platf orm The IPitomy 1000 IP PBX (D ia gr am 1 ) is an all -in-one bu sine ss communi cati[...]

Copy righ t  IPi tomy C omm unic ation, LLC 4 0007V R F  Groups and ex tensions wi ll be popula t ed for creating automated a ttendant (me nu) routing.  Des t inations will be p opulated for use in s etti ng up prov iders and hardw are trunks. Syst em A dmi nistr ati on IPit o my 1000’s administra t ion menus are a series of Web pag es a[...]

Copy righ t  IPi tomy C omm unic ation, LLC 5 0007V R F Syst em O vervi ew The system is designed to be quick to setup and insta ll. Using the Inst allati on Worksheet to organize system infor m atio n and plan the appl i cation in advance will reduce t he t ime it takes to inst all th e system. Most busi nesses wil l have so m e common communi [...]

Copy righ t  IPi tomy C omm unic ation, LLC 6 0007V R F name o f the party they would like to reach . Names that mat ch these three letters are played and the caller s elects the extension to which t he y want t o be transferred. Na mes are stated in the direct ory as t hey have been recorded by us ers in t heir voicemail box . Direct Inward Di [...]

Copy righ t  IPi tomy C omm unic ation, LLC 7 0007V R F Before Getti ng Starte d Panning before get t ing s t ar t ed will make t h e setup and installation of th e IPitomy 1000 si mpl e . IPi tomy has created an Installa tion Worksheet to assi st in recordi ng business and system inf ormati on used in plannin g syst em setup and instal lation .[...]

Copy righ t  IPi tomy C omm unic ation, LLC 8 0007V R F Expa ndab le Ana log Line /Pho ne Card The I P 1000 equipped an expans ion s lot:  Anal og L ine C ard  This c ard suppl ies four anal og line s to expand the P STN connectivity. Th e card s upporting these connec tions is already installed and completel y configured. Simp ly connect [...]

Copy righ t  IPi tomy C omm unic ation, LLC 9 0007V R F Connecting to a LAN[...]

Copy righ t  IPi tomy C omm unic ation, LLC 10 00 07VR F System Requ irements Netw ork R e quirem en ts Making prepara ti ons for the network in a dvance w ill ass ure t h ere are no surprises. I f you are going to hav e re mot e ex tensions, yo u will need access to the rou ter to s et up a ne t work a ddress translation (N AT ) and port forwar[...]

Copy righ t  IPi tomy C omm unic ation, LLC 11 00 07VR F As part of the i nstalla t ion i t will be important t o know the:  Name of P roviders  Type o f Service Provided (i . e . , POT S or S IP )  Phone Numbers A ssoc iated with t h e Service  Password and Login Information for SIP Service Rec ord t his infor ma tion on t he IP1000[...]

Copy righ t  IPi tomy C omm unic ation, LLC 12 00 07VR F System A dministration Ab ou t the Admin i stra ti on Men u IP1000’s onl ine ad mini s trat ion makes i t simple to meet the de mands of a frequ ently chan ging business. I t is also designed t o be quick to se tup and install. The Adm i ni st ra tion M enu is loca ted in th e Na v iga t[...]

Copy righ t  IPi tomy C omm unic ation, LLC 13 00 07VR F schedule . For exa mple, to add a new exte nsion, click t he Add New button on the extension ad ministration pag e.  Advanced – In sev eral sections of the online ad mini s tration there is an Advan ced button where the most sop hi st i cate d capabilities of the I P itomy 1 000 c an [...]

Copy righ t  IPi tomy C omm unic ation, LLC 14 00 07VR F TCP/IP Settings The Networking S etup Menu defin es the I nt ernet Setup fo r the system’ s hardware. Eithe r to get IP address through D HCP or PPPoE, or t o be as signed by user , t he system must operate using an IP address . The TCP /IP S e ttings section c onfigures th e IP PBX for [...]

Copy righ t  IPi tomy C omm unic ation, LLC 15 00 07VR F Setti ng I nterne t C onnect ion Ty pe The I P 1000 supports six connec ti on types: A ut o m a t ic Conf iguration – DHC P, Static IP, PPPoE, PPTP, L2T P, and Telstra Cable . Each setu p screen and avai labl e features will differ dependi ng on w hat kind of con nection type you s elect[...]

Copy righ t  IPi tomy C omm unic ation, LLC 16 00 07VR F Ethernet) to es tablish In t erne t conn ections f or e nd-users . I f D SL connecti on to Int er net is us ing, check service prov ider for the c onnect ion provisioning type. Enab le it if PPPo E is us ed. o User Nam e and Passwor d – E nte r t he u se r n ame and pa s s wo r d p ro vi[...]

Copy righ t  IPi tomy C omm unic ation, LLC 17 00 07VR F by s e r vice p r ovide r. U s e r n ame and pa s s w o r d wi ll be u s ed f o r aut hentic ation while e st abli shing P PT P conne cti on. o M a x Id l e Time a nd C onne ct on D e m a nd – If t he connection s t ay inactive f or over a sp ecifi c period t ime (Max Id le Time) t he PP[...]

Copy righ t  IPi tomy C omm unic ation, LLC 18 00 07VR F 192.168.1.254 . The de fault Star t I P Address is 192.168 .1. 1 00  Minimu m Numb er of Users – The maxi mum number of IP addresses that a ll ow the DHCP server to assign to. This number can not exceed 253. The default nu mber is 50 .  Cli e nt L ease Time – The Client Le ase Ti[...]

Copy righ t  IPi tomy C omm unic ation, LLC 19 00 07VR F  DynDNS.org o User Nam e, Passwor d and Ho st Name – Enter the settings o f t he account you set up with DynDN S. org. o System – Select the Dy nDNS service you use: Dyna mic, Stati c, or Cu s t om . o Ma il Exch ange – Ent er the se tti ngs of the account set up with DynDNS.org. [...]

Copy righ t  IPi tomy C omm unic ation, LLC 20 00 07VR F o E-mai l Ad dress, TZO Pass word , and Domain Na m e – Ent er t he set ti ngs of the account set up with T ZO. o Internet IP Addr ess – The IP1000’s Internet I P a ddress i s disp layed here . o Sta tus – The status of t he DDN S service connection is displayed here . o Updat e ?[...]

Copy righ t  IPi tomy C omm unic ation, LLC 21 00 07VR F NAT If IP1000 is hos t ing your network’s c onnection to the Internet, select En abled . If ano t her Router exists in front of IP1000 , select Di sab led. When the NAT s etting is disa bled, dynamic rou ting will be en abled. Dyna mic R out ing (R IP) This fea t ure enables the IP1000 t[...]

Copy righ t  IPi tomy C omm unic ation, LLC 22 00 07VR F  Int erf ac e – S e l e ct LAN or WAN (Inte rnet ) depend ing on the location of t he final de stin ati on . De lete T his Entry To dele t e a route, sel ect its nu mber from the drop-d own m enu, and cl ick this b utton. Show Ro uting Ta ble Cli ck the S how R outi ng T ab l e b utto[...]

Copy righ t  IPi tomy C omm unic ation, LLC 23 00 07VR F  Al low Remo te I AX Clien ts – E nab l i n g A ll ow Re mot e IA X C lie nt s set ting w ill a llow the I AX p ac ke ts to pas s thr oug h the fi re wa ll. Th is wil l a l low th e I P10 0 0 to s etu p a peer-to-peer connec tion with another I P 1000 . To enab le the IAX peer- t o-pe[...]

Copy righ t  IPi tomy C omm unic ation, LLC 24 00 07VR F  IPSec Passthro ugh – I PSec (I n t erne t P ro t ocol Security ) is a sui t e o f protocols use d to imple ment secure ex change o f packets at the IP layer.  L2T P P a ssthr ough – Layer 2 T unneling Pro tocol is t he method used to enable Point-to-Point Protocol (P PP) to be t[...]

Copy righ t  IPi tomy C omm unic ation, LLC 25 00 07VR F Access Restr iction[...]

Copy righ t  IPi tomy C omm unic ation, LLC 26 00 07VR F In te r ne t Acce ss Pol icy The In t ernet Access Policy screen al lows you to block or all o w specific k inds of I nt ernet applications and traffic such as Internet access, design ated services, websites, and inbound tra ffi c d uring specif ic days and times.  Access P olicy – A [...]

Copy righ t  IPi tomy C omm unic ation, LLC 27 00 07VR F Appli ca tio n For wa rdin g Sin gle P ort On this screen, forwarding applications per port basis to s pecified ne t work serv ers is customized. Onc e con fi gure d, the reques t s received fro m Internet f or t he configured application and through th e specified p ort will be forwarded [...]

Copy righ t  IPi tomy C omm unic ation, LLC 28 00 07VR F Ap plic at io n Application screen se t s up public services on local net work, such as web serv ers, f tp servers, e- mai l serv ers or oth er specialized I nt erne t applications. (S pecialized In t erne t applications are any ap plications that use In t erne t access to perf orm functio[...]

Copy righ t  IPi tomy C omm unic ation, LLC 29 00 07VR F Port R ange This screen instructs the IP1000 to watch out w ard data for specific port numbers. Th e IP address o f the comp ut er that mat ch ed is re membered by IP100 0, so t ha t when the requested da ta returns t hrough the IP P B X, the data is sent to t h e proper co mputer by way o[...]

Copy righ t  IPi tomy C omm unic ation, LLC 30 00 07VR F DMZ The DM Z screen allows one l ocal user to be exposed to the I n t erne t f or use of a special purpose service such as Internet ga ming and videoconf erencing. DMZ hosting forw ards all the por ts at the same t ime t o one PC. The P or t Ran ge Forwarding is more secure because on ly t[...]

Copy righ t  IPi tomy C omm unic ation, LLC 31 00 07VR F In ternet A ccess Priori ty Sele c t Enabl ed to use the QoS poli cy an d system will allo w use r to setup the QoS poli cy. Admini s trators can choose t o manually set t he I nt ernet bandwidth or let system to determine i t automa t ically. Category There are four cat eg ories available[...]

Copy righ t  IPi tomy C omm unic ation, LLC 32 00 07VR F o E n te r a Nam e – E nter any name to indicate the nam e of t he entry. o Port R ange – Enter t h e por t range that th e applic ation will use. For exa mple, if administrators want to alloca t e b andwi d t h for FT P , en ter 21-21; if need services for an ap pli ca ti on that uses[...]

Copy righ t  IPi tomy C omm unic ation, LLC 33 00 07VR F  Pr ior ity – Se lec t the appropria te priority: High , Me di um , Nor m al , or Low .  Cli ck the Ad d button to save your chang es. Ne w ent ry will appear in t h e Su mmary List Su mma ry This lists t h e QoS en tries you have crea ted for your ap pli cations a nd devices  P[...]

Copy righ t  IPi tomy C omm unic ation, LLC 34 00 07VR F Adm inistr ati on Ad ministr ation The Ad mi nistra t ion s creen allows user to change the IP PBX’s acc ess settings an d configure t he UP n P (Universal Pl ug and Pl ay) features as well as to backup and res t ore the IP PBX’s co nf igurat ion data. Web A ccess  Web Uti l ity Acc[...]

Copy righ t  IPi tomy C omm unic ation, LLC 35 00 07VR F  Web Uti l ity Acce ss – H TTP (Hyp er Text Transp ort Protocol) is the com munications protocol used to conn ect to serv ers on the World Wi de Web. HT TPS uses SSL (Secured S ocket Layer) t o encrypt trans m it t ed data for higher security. IP1000 supports two types o f protocols, [...]

Copy righ t  IPi tomy C omm unic ation, LLC 36 00 07VR F  Log – To access acti vity logs, sel ect the Enabl ed radio button. Whi le logging is enabled, us ers can c hoose to view temp orary logs. Cli c k the D isabled button to disable th is function  View Log – To view the logs, click Vie w Lo g , a new s creen will appear with logged[...]

Copy righ t  IPi tomy C omm unic ation, LLC 37 00 07VR F  Ping Tes t – T h e Ping test will check the s tatus of a connection. Enter the IP addres s or URL of the PC whose c onnection you wish to test, th e packet size (default is 60 bytes), and how m any times y ou wish to test i t. Then , click the Star t t o Pin g b ut ton . The Ping s c[...]

Copy righ t  IPi tomy C omm unic ation, LLC 38 00 07VR F Route r Inf orm ation  Firm ware Vers ion – This shows version nu mber of the IP100 0’s firmware  Curre nt Ti me – Thi s sho ws th e ti me s e t o n th e IP1 00 0  Internet MAC Address – This is t he IP1000 ’s MAC a ddress.  Host Name – The H ost Na m e e nt ere d w[...]

Copy righ t  IPi tomy C omm unic ation, LLC 39 00 07VR F  MTU – Show the MTU (Max im u m Trans mi ssion Unit) setting f or t h e IP1000 .  IP Release – It i s ava ilable f or a DHCP c onnection, clic k this bu tt on to release the current IP a ddress got fro m DHCP server.  IP R e new – It is avai labl e for a DHC P connec tion, c[...]

Copy righ t  IPi tomy C omm unic ation, LLC 40 00 07VR F Analog In terface The Ana log Interface sc reen is used t o configure the o n-board a nalog por t s. In IP1000 , it includes 2 FXS por ts and 6 FXO ports. Each analog port uses SIP protoco l to register to the SI P proxy server e mbedded in IP1000 SIP Set tin gs This screen lets you c onfi[...]

Copy righ t  IPi tomy C omm unic ation, LLC 41 00 07VR F Voice The Vo ice Settings sc reen is for selec ting and c onfiguring the FXO line settings.  Answer Time – Specify the time in seconds that the an alog ports wait for the called party to ans wer the call . If the calle d party does not ans wer the cal l within this t im e period, t he[...]

Copy righ t  IPi tomy C omm unic ation, LLC 42 00 07VR F  Rx Ga in –The FXO por ts may increase or attenua t e t h e power level of the telephony port, changing gain leve l manually may be required. Th is field allows us er to s et the receiver gain l evel in dB  DTMF Powe r – Enter t he desired value for t he DT MF power t hat FX O po[...]

Copy righ t  IPi tomy C omm unic ation, LLC 43 00 07VR F Codec This screen is for selecting and configuring the voice codec, voice parameters . Codec  Prefer Type – S el ect this preferred v oi ce codec t ha t analog ports (F X O and FX S ports) used to nego ti a t e w it h SIP sever for determin ing t he v oice codec. Available codecs are [...]

Copy righ t  IPi tomy C omm unic ation, LLC 44 00 07VR F  Out_wa it – Enter the t ime in mi lliseconds that th e FXO port keeps wa it ing after seizing a telephony p ort and be fore dialing out DTM F signals. Th e default v alue is 1000 millisecond.  Bat_vol – Before seiz ing a FXO port for dialing ou t, the F XO por t detects vol t ag[...]

Copy righ t  IPi tomy C omm unic ation, LLC 45 00 07VR F  Hig h Cut off Fre que ncy – Inpu t the hi gh cu t-o ff fre q ue nc y tha t the C P ton e d ete c tion will take . The de faul t va lue is 5 50 Hz  Low Cut off Frequen cy – Inpu t t he low cut- off frequenc y that the C P ton e detec t ion will take . The de faul t va lue is 2 60[...]

Copy righ t  IPi tomy C omm unic ation, LLC 46 00 07VR F SIP Pro vid ers SIP P roviders are Vo I P serv ice provider accoun t s or other S IP-based devices t h at provide P ST N connec t ivity. SIP provider accoun ts can have m ultiple ph one nu mbers or Direct Inward Dia l ing nu mbers (DIDs). The indivi dual numbers can b e routed to d ifferen[...]

Copy righ t  IPi tomy C omm unic ation, LLC 47 00 07VR F Ad d a N ew SI P Pr ov ide r 1. Click on Prov id er s and S IP Pr ov ider s . The SIP P rovid ers landing page will appear . 2. Click on A dd Pr ovider . The Edit S I P Providers page appears . 3. Assign a Na me t o the SIP Provider . 4. Select the U ser Ty pe associated with the SIP Provi[...]

Copy righ t  IPi tomy C omm unic ation, LLC 48 00 07VR F 6. For the H ost enter the do main or IP address associated wi th the S IP Provider. 7. Select the R egister op tion need ed for t he SIP Provider. Yes – automatically reg ist ers with provided settings. No – Doesn ’t register. Custom – Allows for any special regi stration ru les n[...]

Copy righ t  IPi tomy C omm unic ation, LLC 49 00 07VR F f o r r e co nne c t in g t he c a l l mi d st ream . 18. S e lect I nsecu re option from prov ided drop down list. T his specifies how to handle c onnections wi th peers. Port - ignore the p ort nu mber where aut hentication ca m e f ro m. INVITE - do not re quire initial inv it e to auth[...]

Copy righ t  IPi tomy C omm unic ation, LLC 50 00 07VR F 23. Click the Sav e C h an ges bu tto n . 24. Click Apply C hanges when ready to impleme nt these changes t o t he syste m. Ed it an Exis t ing SIP Prov id er 1. Click on Prov id er s and S IP Pr ov ider . The SIP P rov iders landi n g page will appear . 2. Select a provider from the li s [...]

Copy righ t  IPi tomy C omm unic ation, LLC 51 00 07VR F number or y ou can check the messages by going t hrou gh the voicem ail ga t eway or dialing 92 4.  Sch edu le s rou te callers t o different des ti na t ions or peo ple in the organization d uring specified times and d ates.  Branch Office connec tions prov ide broadband acces s to [...]

Copy righ t  IPi tomy C omm unic ation, LLC 52 00 07VR F are dictated by COD E Cs . Different C ODECs co mpress voice pac kets dif f eren t ly. G.711 is the m os t com mon and highest quali t y, bu t con sumes the m ost bandwidth. G.729 requ ires license fees to us e in conjunction wi t h the IPitomy 1000 s ervices like voicemail, con ferencing [...]

Copy righ t  IPi tomy C omm unic ation, LLC 53 00 07VR F Assign Assign existing ex t ensi ons to selected phones. No Unassign Removes t he c onfiguration fil e for the phone and all association be tween the extension and the phone. No Unassign & Default Same as Unassign b ut also sends a Factory De f ault instruction to the phone . Yes Toolb[...]

Copy righ t  IPi tomy C omm unic ation, LLC 54 00 07VR F List of Devices & E xtensions The list o f discovered n etwork devices uses two s ources of information: o Network o PBX Database Device column lists info abo ut the d evice. Da tabase inf o is preferred, s o if a device is set to a certain phone t ype in the da tabase, t h is is liste[...]

Copy righ t  IPi tomy C omm unic ation, LLC 55 00 07VR F Filter by Type : You can se lect multi ple device types to filter for. Auto-Discovery is awar e of MAC address ranges used by many popular n etworked dev ices. Althoug h this is n ot the only way Au t o-Discovery identifies dev i ces, t h is allows the tool to id entif y and fil ter de vic[...]

Copy righ t  IPi tomy C omm unic ation, LLC 56 00 07VR F Po rt 80 Pi ng Wa i t Maxim um seconds t o wait for basic phone web interface t o signal tha t it is alive. Rarely us ed. Comman d Wait Maxim u m seconds to wait for most commands. User Password Phone’s W eb User Na me & Password may hav e to be s pecified if the phone is not using f[...]

Copy righ t  IPi tomy C omm unic ation, LLC 57 00 07VR F 3. Enter t he new exte nsion informati on or upl oad a C SV file f or t he extensions. Then Click t h e “Create ” butt on. If successful , Cli ck the “ Return to Extens i ons ” b utton. 4. Click the “ A uto-Discovery ” b u tton . 5. All o f the phon es you are atte mpting to se[...]

Copy righ t  IPi tomy C omm unic ation, LLC 58 00 07VR F 5. Check th e Au t o N um b e r check box . 6. If A u t o-Discovery is going to be used skip to St ep 7 . If Au to D isc ov ery is not going to be use d t han fill in all the pertinen t informa t ion for each extension. 7. Click the C reate button . 8. The screen t hat fol lows displays th[...]

Copy righ t  IPi tomy C omm unic ation, LLC 59 00 07VR F Phones wi th top an d bottom k ey areas w ill display shortcut links for To p & Bo tto m. The to t al nu mber of keys d isplayed on the ph one at an y mo ment depen ds not only on the display area av ai l abl e , but also on the s tate of t he phone li n es (see Key S t ate for more in[...]

Copy righ t  IPi tomy C omm unic ation, LLC 60 00 07VR F Ti p: K eys will onl y work i f t he S ystem Admini strator has configu red the system fo r the particular function. Key Label The label i s the d isplay name to use for the key . It is vis ible on t he phone’s LCD screen (exc ept for models 911 2i and 9113i) . Key Va lue The va lue comp[...]

Copy righ t  IPi tomy C omm unic ation, LLC 61 00 07VR F Advanced S ettings Cu st om Si p S ett in g s Network *L AN *WAN *Custo m Server T he IP address or na me of the serv er to use for the Network t yp e selected . A user mus t u se th e C us to m N e twor k typ e to s e t a user defined Serv er. Time Setti ngs Net work * PBX *Custo m Time S[...]

Copy righ t  IPi tomy C omm unic ation, LLC 62 00 07VR F Working w it h E xpansio n Modules When a p hone has a Module Type set you will s ee the Module Type na me and quick links t o modu le keys at the t op of the page. The mos t advanced module is the 560 EM . Its LCD s creen d isplays b utton names in two colu mns. E ach column can be given [...]

Copy righ t  IPi tomy C omm unic ation, LLC 63 00 07VR F Add a N ew E xtens ion 1. Cli ck Destinat i ons and Ext ens ions in the navigation b ar of t he sys t em’s administration menu. The Extensio ns page w ill appe ar. 2. Cli ck Ad d Exte nsion . The Edit Extensions page wi ll appear. Not e that each new extension added a utomatically has a [...]

Copy righ t  IPi tomy C omm unic ation, LLC 64 00 07VR F capable of rejecting calls when they reach their limits i ndependen t of this se ttin g. 10. Create a Ca l l G roup nu mber . This number assigns t his extension t o a group with a similar purpose (e.g., S ales or Customer Service). Multiple call groups c an be assigned to each ex tension [...]

Copy righ t  IPi tomy C omm unic ation, LLC 65 00 07VR F Changing a Forwarding Nu mber from a PC 1. Browse t o the Smart Personal Conso le page. 2. Login . 3. Select a Destination for the chosen forward type. 4. Enter t he t e lephone numb er. Changing a Forwarding Nu mber Whil e Away f ro m an Extension Only unc onditional forward ing can b e c[...]

Copy righ t  IPi tomy C omm unic ation, LLC 66 00 07VR F[...]

Copy righ t  IPi tomy C omm unic ation, LLC 67 00 07VR F Phone Typ e It is neces sary to e nte r the MAC address o f each telephone. The t elephones have a barcode with t he MAC I D printed on them. The phone type is a dro p down list for selec ting which I P phone har dware is being used on the ex tension. IPit o m y supports Aast ra  a nd P[...]

Copy righ t  IPi tomy C omm unic ation, LLC 68 00 07VR F CODEC Permissi ons ( A llow CODECs) These trans mission speeds are deli vere d by t h e service prov ider and aut omatica lly regi s t er in the ext ension through th e system. Th ese extens i on defau lts s houl d not be cha nged . Voice mai l Sett ings These se ttings manage voice mail m[...]

Copy righ t  IPi tomy C omm unic ation, LLC 69 00 07VR F  Al lo w In c omi ng I n ter com Pa gi ng – P er mits a page to be heard through this ex tension.  Al lo w Ou tg oi ng In ter com Pa gi ng – P er mi ts a page to be made through this ex tension.  Allow User to Forw ard Ca l ls – Permits an extension to f orw ard a call or vo[...]

Copy righ t  IPi tomy C omm unic ation, LLC 70 00 07VR F selected by the inco mi n g caller or the time of day . N ote that all call s to ring gro up members from the ring group nu mber or rou ted to t he ring group will bypass forwarding set ting s set on the PBX. The excep tion t o this is that some phones have forwarding settings which are in[...]

Copy righ t  IPi tomy C omm unic ation, LLC 71 00 07VR F  For Accounting, press 3. Once a call is sent t o Sales the ri ng g roup st r at egy might be to have calls ans wered Round Robin or distributed to one Sales person after the other. Exam p l e R i n g G r o u p 2 – Regional Sa les Grouping Group 1 East Co ast Sale s Ext. Group 2 We st[...]

Copy righ t  IPi tomy C omm unic ation, LLC 72 00 07VR F Add a N ew Gr oup 1. Cli ck Destinat i ons and Gr oups . The Groups page will appear. 2. Cli ck Add Group . The Edit Ring Group pag e will appea r. 3. Enter a Na m e fo r the gr oup . 4. Enter a G roup N umb er . This n umber must be t hree or f our digits in length. 5. Check A llow Pagi n[...]

Copy righ t  IPi tomy C omm unic ation, LLC 73 00 07VR F  Fewest Rece nt – Di s t ributes a call to an extension in the group that has taken the fewest recen t calls.  Few est C a lls – Distribu tes a call t o an ex tension in the group that has taken the fewest tota l calls  Ra ndom – D is tri bu tes ca lls ra nd o mly to the gr [...]

Copy righ t  IPi tomy C omm unic ation, LLC 74 00 07VR F M enu E xampl e s A business c an crea te a vari ety of di f ferent menus t o direct calling t ra f fic through a business. S ome co mmon men u examp les are de fined for a business with the departments a nd people listed bel ow. M enu E xampl e 1 – Main Menu ( A u t o Attendant) This me[...]

Copy righ t  IPi tomy C omm unic ation, LLC 75 00 07VR F  Sale s , press 1.  Cus t o m er Se rvice , press 2.  Accounting, press 3. Calls sent t o the Sa les departmen t in this case might u se a R ound Robi n ring s trat egy , answering ca ll s co nsecutively on e after t he ot h er. The Sal es team may have times during the day that t[...]

Copy righ t  IPi tomy C omm unic ation, LLC 76 00 07VR F M enu E xampl e 3 – After Hours Menu This men u directs t ra f fic when the offi ce is closed. After hours calls w ould be routed through a S ch edule to the A fter Hours Menu which mig ht b e listed as follows for th is company :  1 – Sales (Des tination - S ales Genera l Mailbox).[...]

Copy righ t  IPi tomy C omm unic ation, LLC 77 00 07VR F number o f times it will play is “1” and the m axi mum number of times i t will play is “10.” Fail Over Calle r H ears Setting currently disabled – res erved f or fut ur e use. Local Exchange Dialing This allows call ers to dial t he extension of the pers on they are trying to re[...]

Copy righ t  IPi tomy C omm unic ation, LLC 78 00 07VR F Setting Up a Conference 1. Click on Dest inations a nd Co n f ere n ce s . The C onf ere nces page wil l appear. 2. Select a conference room. 3. Enter an A dmini st rati ve PIN (Admin PIN) . PIN nu mbe rs mus t be thr ee or four charac ters long. 4. Enter a General PIN. 5. Check “ A nnou[...]

Copy righ t  IPi tomy C omm unic ation, LLC 79 00 07VR F *1 – M utes and un-mu tes your t e lephone. *2 – Locks or un-locks the conference t o add it ional par ticipant s . ( Only available t o the conference ad mini s trator). *3 – E jects the l ast participan t t o enter the conference c all. (Only avai lable t o t he conference ad mini [...]

Copy righ t  IPi tomy C omm unic ation, LLC 80 00 07VR F  Attach to E-mail – Se nd a voice mail message to an Email address by attaching i t to an email message as an aud io file (.Wav).  Delete After E m ai l – Del ete the vo icemail after it has been emailed to the addres s provided for the ex tension i n General Se tti ngs .  Tur[...]

Copy righ t  IPi tomy C omm unic ation, LLC 81 00 07VR F Multiple schedu les can be crea ted that account f or d ifferent business , customer , departmental or system user needs . Schedu les do n ot need to be applied to an en t ire company , t hey can b e applied to individual destinations or routes based on the ne eds of a busines s. This work[...]

Copy righ t  IPi tomy C omm unic ation, LLC 82 00 07VR F 11. Chec k Apply Forward Settings. 12. Click the “ Sav e C ha ng es ” button to s ave t he schedule data . 13. Creating Holiday Schedules :  En ter a Na me the Hol iday .  Cli cking the “ add” b utton to create t he holiday, the Holiday na me appears in the Holiday l ist. [...]

Copy righ t  IPi tomy C omm unic ation, LLC 83 00 07VR F Branch Of fices Branch O ff ices is a p owerful tool that is us ed to link up multiple P BX’ s l ocated in ex ternal offic es. By u tilizi ng Branc h O ffic es yo u a re able to c rea te dir ec t ex tensio n d ialin g from one office l ocation to another wi th a simple dialing pre fix. C[...]

Copy righ t  IPi tomy C omm unic ation, LLC 84 00 07VR F 4. Host n eeds to be the ex ternal IP addres s or d omain cor responding to the IP o f the m ain o ffic e PB X. 5. Create a unique di aling pre f ix f or t h e extensio ns conne cted to the Office 2 P BX. 6. Password needs to be t he same as t he one assigne d in the Office 1 PBX. 7. Selec[...]

Copy righ t  IPi tomy C omm unic ation, LLC 85 00 07VR F above t he add bu tt on. You ca n also en ter individual ext ension num bers. These num bers are checked against existing system extensions to ins ur e co n flic ts are n ot c re a ted . 4. Click the Ad d button 5. Apply Chan ges 6. Verify d ial ing the new extensions from p hones regist e[...]

Copy righ t  IPi tomy C omm unic ation, LLC 86 00 07VR F Setting the Defa ul t Inco mi ng D estination To s e t th e De fau lt Inc o ming D es tina tio n : 1. Click on C all Rou tin g and Incoming . The Incoming C all Rout ing page will appear . 2. Select a De f au lt I nc o m ing D es t in at ion from t he drop- down box . 3. Click the Se t but[...]

Copy righ t  IPi tomy C omm unic ation, LLC 87 00 07VR F  11 di git (1+ dia ling)  Int er national  Emergency C all s  Custom Di ali ng These routes cannot be d e leted f rom t he system. Adding A New Call S ubroute A sub rou te is a s pecific pattern within a rout e type t ha t will be rou ted differently fro m other routes . For in[...]

Copy righ t  IPi tomy C omm unic ation, LLC 88 00 07VR F Ad ding a Serv ice P rov id er 1. Select a se rvice provider fro m the dr op- do wn bo x to th e le ft of the Trun ks li s t . 2. Cli ck Add . T he service provid er will appear in the l ist. 3. Click on the Name o f the provi der. 4. Click the Up or Do w n bu tton to posi ti on the servic[...]

Copy righ t  IPi tomy C omm unic ation, LLC 89 00 07VR F 7. Select Mail box Ex it destination – this is the des t inat ion calls wil l be routed to whe n leaving a voice mail box . 8. Select D irectory T ype – this is t he t ype of directory to use f or t he Directory destination. 9. Click on Save Change s . 10. Click on Apply C hanges when [...]

Copy righ t  IPi tomy C omm unic ation, LLC 90 00 07VR F Deleting a Backup Version fro m the Syst em 1. Click on PBX Set up a nd Dat a b a se . The Da t abase Se tup page w ill appear. 2. To d elete a copy of the Syste m’ s Setup fro m t he internal d atabase , select the Backup ver sion to be del et e d from the Database W indow and click t h[...]

Copy righ t  IPi tomy C omm unic ation, LLC 91 00 07VR F V oi c em ail Se t ti ng s 1. Sel ec t and enter V oice mail Menu settings:  Play t he Envelope Mess age – Thi s is the Time an d Date of the call.  Say C alle r ID – Thi s plays t he c all er’s phone n umber w hen available.  Sk ip MS o n Pl ayb a ck – This is the interva[...]

Copy righ t  IPi tomy C omm unic ation, LLC 92 00 07VR F * There is no guaran tee t hat an ex t ernal m ail server will work, some ISP’s or hosts may have mail filters and could b lock a message . Advanced S ettings  Allow Review – Allows users to rev iew a message af t e r i t has been played.  Al l ow Op e ra t or – All ows people [...]

Copy righ t  IPi tomy C omm unic ation, LLC 93 00 07VR F Advanced S ettings Advanced SIP settings define in more detail the managemen t of network traffic . These settings are a utomatically provisioned when the syst em registers wi t h the router. In most business implement at ions it is n ot nece ssary to make chang es to these set ti ngs . Pr[...]

Copy righ t  IPi tomy C omm unic ation, LLC 94 00 07VR F Download a Pro mp t 1. Cli ck PB X Se tu p and Promp ts. The Edit Promp ts pa ge w ill appear. 2. Select a prom pt from the P ro mpt Fi les on Server Window. 3. Cli ck Download . The pro mpt will downl oad. De lete a Pr o mpt 1. Cli ck PB X Se tu p and Pr o mpts . The Edit Promp t s pa ge [...]

Copy righ t  IPi tomy C omm unic ation, LLC 95 00 07VR F 3. Cli ck Save Changes. 4. Select B rowse and locate th e music f il e to be u ploaded . 5. Open th e file using the operating system. T he file will appear in t he Load This Music F il e Window. 6. Click on U p loa d F ile . The file will ap pear under the pla y list o f wh i ch it was up[...]

Copy righ t  IPi tomy C omm unic ation, LLC 96 00 07VR F Feature C odes Found in the P BX Setup section o f onli n e administration, the IPitomy 1 000 prov ides a se t of system feature codes . These codes allow system users to manually manage calls f ro m an ex t ension . To access these f ea t ure codes. Click PB X Set u p and Fe ature Codes .[...]

Copy righ t  IPi tomy C omm unic ation, LLC 97 00 07VR F Diagnostic s The System Dia gnostics page in the system’s online ad m inistration is a utilit y used by IPit omy Customer Service Re presentati ves for system diagnostics. The System Diag nost i cs pa ge is mea nt only t o be use d wit h th e s upport of an I Pito my Customer Service Rep[...]

Copy righ t  IPi tomy C omm unic ation, LLC 98 00 07VR F Recordings The Rec ordi ngs section a ll ows you to : o Listen to recordi ngs. o Download recordin gs. o De lete re co rdi ng s. This page will display a ll recorded ca lls on the PBX. On ly extensions with allow c all recording se lect ed are able to use this feature.[...]

Copy righ t  IPi tomy C omm unic ation, LLC 99 00 07VR F Appen d ices[...]

Copy righ t  IPi tomy C omm unic ation, LLC 100 00 07VR F Appendix 1: IP T e le p hones IPitom y 4 80i The Model 408i is an advanced , fully featured, IP scree n Telephon e t ha t provides a flexible IP soluti o n designed with in t eroperab il ity an d ease o f use i n mind. IPitom y 9 133i The Model 9133i is an advanced , f ully featured multi[...]

Copy righ t  IPi tomy C omm unic ation, LLC 101 00 07VR F IPitom y 4 80i C T IPit o my Commu nications is pl eased to announce the n ewest addition t o our Enterpri se IP telephone port folio. Consis t ing o f an a dvanced , f ully f eatured I P screen Telephone base sta ti on and separa t e cordless hands et, the Model 408i CT pro vides high p [...]

Copy righ t  IPi tomy C omm unic ation, LLC 102 00 07VR F IPitom y 5 7i The 57i fro m IPi tomy offer s p ower ful featur es and flex ibility in a stand ards base d c arrie r-gra de advanced level expanda ble I P telephone. With a sl eek and e legant design, large 144 x 128 pixe l graphical back lit LCD d i splay and 6 dy namic c ontext-sensitive[...]

Copy righ t  IPi tomy C omm unic ation, LLC 103 00 07VR F IPitom y 5 60M The 560 M expans ion module is design ed to increase th e power and flexibility o f the 5i Series S IP telephones. Up to t hree modules can be used w it h the 57i or 57i CT telephone t o create a powerful, feature rich console option. The 560M shares power and signaling wi [...]

Copy righ t  IPi tomy C omm unic ation, LLC 104 00 07VR F Messaging.  Co mprehen sive Per sonal Ad dress B ook , including detailed calls lists and history.  Micr osoft ® O utl ook® inte grat ion a ll owing users to i mport an a ddress bo ok into th e eyeBeam ® contac t list and dia l directly from the ap pli c ati on .  Zero- Touch [...]

Copy righ t  IPi tomy C omm unic ation, LLC 105 00 07VR F 11. Select OK . The S o f tphone Account Se t tings pa ge will c lose. 12. Log into the I P itomy 1000 (i f not already lo gged in) . C lick Desti n ations and Exte nsi ons in the na vigati on bar of t he system’s adm inist ra t io n menu. The Extensi ons page w ill appe ar. 13. Click A[...]

Copy righ t  IPi tomy C omm unic ation, LLC 106 00 07VR F o Un cond it ion a l – Always route ca l ls to a sp ecific des t ination. o Busy – Route c all s to a s pecific des t inat ion when th e extension is in us e or do not disturb is s elected. o No Ans w e r – Route calls to a speci fi c destination when a ca ll is n ot answered. o U n[...]

Copy righ t  IPi tomy C omm unic ation, LLC 107 00 07VR F 4. The system will indi cate if extensi on forwardin g is Ena ble d or D isabled . 5. Pressing “ 1 ” toggles be tween Enabled and Disabled. 6. Pressing “ 2 ” allows the forwarding destination to be modified. Advanced S ettings Network Settings When insta lling a Softphone c hange [...]

Copy righ t  IPi tomy C omm unic ation, LLC 108 00 07VR F App endi x 2: T roubl eshoot ing Why do es my Aa stra ph on e freeze w ith 100% done written on the screen? The phone is at tempting to access an unreachable net work. You need to manually c hange the TFTP serv er IP on the phone to match the PBX IP. Also make sure that PBX N etwor k S et[...]

Copy righ t  IPi tomy C omm unic ation, LLC 109 00 07VR F Glossary Ana logu e Te le phone Ad apt er (A T A) – Connects a tel ephone to a high-speed modem and fac ili ta tes Vo IP or fax c alls o ve r the in ter ne t. Ba c k bone – Glob al network c onnections that rou t e vo ice and data t ra f fic fro m one m ajor metropolitan area to an ot[...]

Copy righ t  IPi tomy C omm unic ation, LLC 110 00 07VR F Packe t – A u nit of data transmitted over a ne twork. Park – Parks a call in a reserv ed extension (p ark slot) and allows the call to b e retrieved from another ext ension. P RI (P rimar y Rat e In te r face) – ISDN s ervice provides 23 64-K bps B (B e arer) channels a nd one 64-K[...]

[...]

[...]

IPit o my Commu nications, LLC Phone: 941 .306.2200 Email: info@ipitomy.com www.i pitomy. com Corporate O f fices: 200 S. W ashington Blvd. Suite 1 Sarasota, F L 34236[...]