Aastra 9112i IP PHONE manual

9112i IP PHONE RELEASE 1.4 USER GUIDE 41-000111-00 -08[...]

Aastra Telecom will not accept liability for any damages and/or long distance c harges, which result from un authorized and/o r unlawfu l use. While every effort has b een made to ensure accuracy, Aastr a Telecom will not be liable for technical or editorial errors or omissio ns contain ed withi n this d ocumentatio n. The i nformatio n containe d [...]

9112 i IP P hone User Guide iii SOFTW ARE LICENSE A GREEMENT Aastra Telecom Inc., hereinafter known as "Seller", gr ants to Cu stomer a personal, worldw ide, non-tran sferable, non-sublicenseable an d non-exclu- sive, restricted u se license to use Software in object f orm solely with the Equipment for which the Software was intended . Th[...]

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Table of Contents v Table of Content s About Thi s Guid e ....... ............ ...... 1 Docume ntation ....................... ..... . 1 Intr odu ction ................ ............ ...... 1 Phone Fea ture s ........ ...... ...... ..... . 1 Requireme nts ....... ........... ...... ...... 1 Insta lla tio n a nd Set-u p .......... ..... . 2 Getting S[...]

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9112 i IP P hone User Guide 1 About This Guide About This Guide This guide explains how to use your new 9112i ph one. N ot all features listed are availab le by default. Co ntact y our syste m administrator to fin d out wh ich features and services a re available on your system. Your system administrator also has the ability to cu sto miz e s ome f[...]

2 9112 i IP Phone Us er Guide Introduction Instal lat ion a nd Set-up If y our system administra t or ha s not already set-up your 9112i phone, please refer to the Aastra 9112i Installation Guide for basic inst allat ion an d p h ysi ca l se t-up o f the 9112i. For m ore advanced administrat ion an d configu ration information, system administrator[...]

9112 i IP P hone User Guide 3 Getting Started Getting Started The 9112i mus t be s et up and configured p rior to its first use. This s ection describes phone behaviour and start u p screens you may see when the p hone is first plugged in, or whe n it is res tarted. When You Fi rst Plug in Your Phone The 9112i automa tically begins the start up seq[...]

4 9112 i IP Phone Us er Guide Getting Started The phone should auto matically detect wh en the co nnecti on is reconnected and will display the “ Network C onnected ” prompt temporarily. If changes have been made to you r phon e settings, you may need to restart your phon e. For more information on restarting your pho ne, se e "Res tar tin[...]

9112 i IP P hone User Guide 5 Aastra Web UI Aastra Web UI You can access th e 9112i p hon e’s options using the Aa stra W eb UI . In order to access the Aastr a We b UI, yo u will ne ed to kn ow the IP address of your phone. Finding Your Phone ’s IP Ad dress 1. Press the I button on the phon e to enter the Option List. 2. Use the V ke y to s cr[...]

6 9112 i IP Phone Us er Guide User Password Oper ation The Operat ion section provides the followin g opti ons: - User Pa sswo rd - A ll ow s y ou to change u ser pas sword - Programmable Keys - Allows you to co nfigure u p to 2 pr ogramma ble keys f or a specific function (speedd ial, do not disturb (D ND), Extensible Markup Lan aguage (XM L), fl [...]

9112 i IP P hone User Guide 7 Using Your Phone Using Your Ph one The following sections describe the vari ous 91 12i phone key fun cti ons, and how they help you make and manage your calls a nd ca ller inf or ma ti on. Hard Keys The following hard keys labeled on your pho ne are configur ed for the call handling features: • Callers n •C o n f e[...]

8 9112 i IP Phone Us er Guide Programmabl e Keys Programmable Keys There are 2 progra mmable keys on the 9112i phone, located to the far right of the dia l pad, below th e Swa p ke y. You can set the programmable keys with any o f the follow ing functions: • speeddial • DND (d o not dis turb) •f l a s h •X M L •P a r k •P i c k u p Thes[...]

9112 i IP P hone User Guide 9 Programmable Keys 6. Press K to finish. 1. Click on Operation-> Programmable Keys . 2. Sele ct "Hard Key 1" or " Har d Ke y 2 ". 3. In t he " Type " field , select speeddial to a pply to the pro- grammable key . 4. In t he " Value " field, enter the phone numb er or extension [...]

10 9112 i IP Phone Us er Guide Programmabl e Keys Setting a Ke y for "Do Not Disturb" (DND) The IP phon es have a feature you can enable called "Do not Disturb (DND). The D ND fun ction allows you to tur n "do not dis turb" ON and OFF. If DND is ON , callers calling into the phon e hear a busy signal or a message, d ependi [...]

9112 i IP P hone User Guide 11 Programmable Keys Setting a Ke y for " XML" The 9112i IP phone has a featu re you can e nab le called "XML " (Extensibl e Marku p Langu age). Setting a programmab le key to XML allows you to acce ss special services s et up by your sy stem administrator. These services inc lud e thi ngs li ke wea t[...]

12 9112 i IP Phone Us er Guide Programmabl e Keys Setting "Park/Picku p" Keys The 9112i p hone ha s a park a nd pickup ca ll feature th at allows you to park a c all and pickup a call when requir ed. The IP p hones suppo rt the Pa rk/ Pickup feat ure on the Aste risk, BroadW orks, Sy lantr o, and ININ PBX servers. You can set the programm[...]

9112 i IP P hone User Guide 13 Programmable Keys Us ing the Park C all/P ickup Pa rked Cal l Feat ure Use the following procedure on the IP phones to park a call and pick up a par ked call. Park a Call 1. While on a live call, press the " Park " softk ey. 2. Perform the following for your specific server: I f t h e c al l is p ar k ed su [...]

14 9112 i IP Phone Us er Guide Programmabl e Keys Editi ng a Programmable Key You can edit a programmable key from the IP pho ne UI or the Aastr a Web UI. • Save a new nu mber to the key throug h the n , m or J keys on your phone. This overwrites the previous entry. 1. Click on Operation-> Programmable Keys . 2. For "Hard Ke y 1" or [...]

9112 i IP P hone User Guide 15 Restarting your phone Restarting you r phone Yo u may w ant t o res tart your phone to ch eck for updates for your phon e on the server. You may occasionally need to restart your ph one t o s et ch ange s or upda tes to your pho ne or network settings. You may al so need to re start yo ur phone if you have bee n asked[...]

16 9112 i IP Phone Us er Guide Making Calls Making Calls This s ection descri bes ways to make calls on your 911 2i phone, using your handset, speakerphon e, or headset. Dialin g a Numb er First, take the p hone off- hook by lifting the handset, o r by pressing q . At the dial tone, enter the numb er you wish to call. If you are unable to make call[...]

9112 i IP P hone User Guide 17 Making Calls 6. If you d o not w ish to s ave changes, press T to r etu rn to the previous sc reen. Not e: By default, the volume for the headset m icrophone is set to medium. Making and Rece iving Ca lls Using a Head set 1. Ensure that you have selected a headset audio mode by access- ing the options list available f[...]

18 9112 i IP Phone Us er Guide Making Calls Redial Press m to d ial the most recent numbe r you dialed fro m the phone. If you are o ff-hook and press m the last number you called will be cal led back. If you are on-ho ok and press m , a Redial Di recto ry list appears on-screen . The redial list stores u p to the last 10 0 numb ers you cal led, al[...]

9112 i IP P hone User Guide 19 Receiving Cal ls Receiving Calls When a c all i s ring ing a t your extension, you will see the " Inbo und C all " Scre en. Answering an Incoming C all To an swer th e call: • For ha ndsfre e operati on, p ress q for the inc oming call. • Pre ss q for hands- free or head set ope ration. Not e: The aud io[...]

20 9112 i IP Phone Us er Guide Handling Calls To hand le two calls: • Pre ss o to an swer a se c- ond incomin g call. Your first call is automatically put o n hold. • You can use o to juggle between the tw o calls. • To transfer a c all to anot her line, press o to answe r, then k to transfe r the call, followed by the extensio n or outside l[...]

9112 i IP P hone User Guide 21 Handling Calls Cons ulti ve T ra nsf er You also have the option to consult with the pe rson you are transferrin g the ca ll to, befo re you complete the transfer. To do this, simply remain on the li ne until the receiving party answers th e call. Aft er co nsul ting wit h the rece ivin g party, y ou can either co mpl[...]

22 9112 i IP Phone Us er Guide Handling Calls Ending Ca lls To end a c all, you first need to reconnect to the call if not alr eady connecte d (for example, if your caller is on hold). Press N to end the c all. If connec ted thro ugh the handse t, you can a lso place the handset back o n hook to end the call.[...]

9112 i IP P hone User Guide 23 Managing Calls Managing Calls The 9112i has several features that make it easier to make and manage calls, and to keep trac k of you r caller histor y, as well as your business an d pe rsonal con tacts. Directory List The Dire ctory List is yo ur pers onal phone boo k, conven iently stor ed within your phone. You can [...]

24 9112 i IP Phone Us er Guide Managing Calls 2. Press J or a pr ogram- mable key . If a name is dis- played both the number and name are saved in Direct ory or the programmable key. If no name or " Unk no wn N a me " are dis- played you can enter the na me using the dial pad. 3. Press K to finish. Saving f rom Hard keys to the Directory [...]

9112 i IP P hone User Guide 25 Managing Calls Ed iting in D irectory To edit a listing in your di rectory: 1. Press J . 2. Access th e entry you wan t to edit by pressing the first letter of the name o n the dial pad, a nd V W to scroll throug h the lis t. 3. To beg in editing press T . Press T again to erase the numbers or letters to th e left or [...]

26 9112 i IP Phone Us er Guide Managing Calls Calle rs List The 9112i tele phone stores information on up to 2 00 incomi ng calls in the Callers lis t. Your telephone logs the number and name (if available) o f the caller, when they last called, and the number of times they tried to reach you. Wh en the Callers li st is ful l, the oldest call r eco[...]

9112 i IP P hone User Guide 27 Managing Calls Ed iting in t he Calle rs List Impo rtan t: The Ca llers list does not save changes. Editing in th e callers list is g enerally u sed if y ou plan to call the number and need to add a prefix. In the Callers list, i f a dial pad key is pressed when a number and/or a name is displayed, the cursor will aut[...]

28 9112 i IP Phone Us er Guide Managing Calls Call Fo rwarding The call forward ing featur e on the IP phone allows incoming calls to be for warded to an other destination. Call forwarding is disabl ed by default. You can ena ble call forwardi ng on a global basis only. The following are the call forward modes yo u can co nfigure for call forwardin[...]

9112 i IP P hone User Guide 29 Managing Calls 4. In t he " Number of Ri ngs " field, enter the number of ring s you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward s ettings . The chan ges are dynamic and are immedi- ately applied to th e phone .[...]

30 9112 i IP Phone Us er Guide Additional Features Additional Features This s ection describes additional features y ou can set on the 9122 i phone. Suppres sing DTMF Pl ayback A feature on the IP phones allows you to ena ble or disable th e suppres sion of DTMF pl ayback when a n umber is d ialed from th e programmable keys. When supp ression of D[...]

9112 i IP P hone User Guide 31 Additional Features Ring Tone S ets In additi on to ring ton es, y ou can configur e ring to ne sets o n a global-basis on the IP pho ne. Ring tone sets consist of tones customized for a specific c ountry. The ring to ne sets you can configur e on the IP pho nes are: • US ( Defa u lt - also used in Canada) • Unite[...]

32 9112 i IP Phone Us er Guide Additional Features Stutte red Di al T one You can enable or disab le the playing of a stuttered dial tone when th ere is a me ssage wa iting on the IP phon e. You can configur e this feature using the Aastra W eb UI . Con figurin g Stutt ered Dia l Tone Use the folllowing procedures to configure stutter ed dial tone [...]

9112 i IP P hone User Guide 33 Language Language Using the IP p hone UI, you c an set the phones to use a spec ific language to displ ay. When you set the language to use on the p hone, all of the display screens (menus, services, options, etc.) display in that langua ge. Valid languages fo r the IP p hones include Engli sh, Fre nch, Spanish, Germa[...]

34 9112 i IP Phone Us er Guide Troubleshooting Solutions Troublesho oting Soluti ons Why is my dis play bl ank? Ensu re th at pow er is bei ng pr ovide d to yo ur phon e. Ma ke su re your pho ne is p lugged i nto a power s ourc e. Why is m y spea kerphone not wor kin g? If you press the d / f button and the speaker light flashes and you do no t hea[...]

9112 i IP P hone User Guide 35 Troubleshooting Solutions 1. Click on Operation->User Password . 2. In t he " Current Password " fiel d, enter the current user passwo rd. Not e: By defa ult, the use r na me is “ user ” (al l lowe rcase) and the password fiel d is left blank. If you have forgot ten your pas s- word, cont act your s y[...]

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9112 i IP P hone User Guide 37 Limited Warranty Limited Warranty Aastra Telecom warrants this product against defec ts and malfuncti ons duri ng a o ne (1) yea r period fr om the da te of or iginal purchase. If th ere is a defect o r malfunction, Aastra T elecom shall, at its option, and as the exclusive remedy, either r epair or r eplace the telep[...]

38 9112 i IP Phone Us er Guide Limited Warranty ship ping cha rges. Fo r fu rth er information and shipping inst ructi ons ; In North America , con tact our service information nu mber: 1-800- 574- 161 1. Out s ide N ort h Americ a , contact your sales representative. Not e: Repai rs to t his prod uct may be ma de only by the ma nufactur er and its[...]

Index Index 9112 i IP Phone U ser Giude Ind ex-1 Numerics 9112i features 1 getting s tarted 3 installation and setu p 2 option key 4 requirements 1 A Aas t ra W eb UI basic settings descrip tion 6 op erat ion de scr ipti on 6 status des crip tion 5 about t his gui de 1 answering a call 19 arrow keys, navigat ion 7 auto-answer, enabling/disab ling 1[...]

Index-2 91 12i I P Phon e Us er Giu de Index Index S speakerphon e, using 16 speeddial 8 startup screens 3 swap key 19 T troubles hooting solutions 34 How do I ch ange my u ser pass- wor d? 34 How do I fi nd the IP add ress of my phon e? 34 How do I res tart the IP pho ne? 35 Why can’t I get a dial tone? 34 Why do es my ph one dis play "bad [...]

If you’ve r ead this owner ’s manual and consulte d the Troubl eshooti ng section and still h ave prob lems, pl ease visit our web site at ww w.aastra. com or cal l 1-800-574 -1611 for technical assistance. © Aastr a Telecom Inc.2005 41-000111- 00-08[...]