Altigen 600 manual

Alti-IP 600 Phone ™ Administration Manual 05/200 4 4290 -0010-5.0[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. Thi s is a criminal offense. Currently, we d o not know of any telecommu nications system that is immune to th is type of criminal acti vity. AltiG en Communicati ons, Inc. will not accept liability for any damages, including lon g distan[...]

Alti-IP 600 M anual i Contents C o n t e n t s .............. ......... .............. ...... i W a r r a n t y ............. ......... .............. ...... v P r e f a c e :A b o u tT h i sM a n u a l ...... .............. ..... v i i C HAPTER 1 A nO v e r v i e wo ft h eA l t i - I P6 0 0 ......... ......... ...... 1 H a r d w a r eC o m p o n e[...]

Alti-IP 60 0 Manual ii Active Logo n While A nother Hands et is A lready Logg ed On To th e S a m eE x t e n s i o n ....... ..... ...... ........ ...... ..... 1 7 R e s t o r i n gD e f a u l tS e t t i n g s .... ..... ......... ..... ........ 1 8 R e b o o t i n gt h eA l t i - I P6 0 0 ...... ......... ..... ......... .. 1 8 C o n f i g u r i n[...]

Alti-IP 600 M anual ii i L o c a lM e n uC o n f i g u r a t i o nM e s s a g e s ...... ........ ...... .3 9 Alti-IP 600H/6 00PH Running Mes sages . . . . . . . . . . . . . . . . . . 39 I PP h o n eB o o tM e s s a g e s .... ........ ...... ........ ....4 1 U s e r R e f e r e n c e .. ...... ......... ..... ......... ..... ....4 1 G l o s s a r [...]

Alti-IP 60 0 Manual iv[...]

Alti-IP 600 Manual v Warranty What The Warranty Cove rs AltiG en Com munica tions w arrant s its ha rdware p rod ucts to be fre e from defe cts in m ateria l and work mansh ip durin g the war ranty p eriod. If a pr oduct p roves to be de fective in m aterial or workm anship du ring t he warrant y period, Alti Gen Co mmunica tions wi ll, at its sole[...]

vi Alti- IP 600 Manu al 1. Take or shi p the produc t (shipme nt prepaid) to y our AltiG en distrib utor or to AltiG en Commu nications, I nc. All materi als being r eturned t o AltiGen must have an a ssociated RM A numbe r. RMA numbe rs are issued by Al tiGe n Custome r Servic e and can be obt aine d by calli ng 1-888- ALTIGE N (258-44 36) or faxi[...]

Alti-IP 600 H/600PH Ma nual vii Preface: About This Manua l This document provides th e required steps to get the A lti-IP 600 phone u p and run ning on a Voi ce over IP (VoI P) network. F or complet e and detaile d information on pro cedures that you need to perform on AltiGen’s AltiW are application or other netwo rk devices, refer to the AltiW[...]

viii A lti-IP 600H/ 600PH Ma nual Related Doc umentatio n • Alti-IP 600 Quick Referen ce Card • AltiWare OE/ACC System Instal lation and Administration Manual or AltiContact Ma nager System Admin istration Ma nual[...]

Alti -IP 60 0 Manual 1 C HAPTE R 1 An Overview of t he Alti-IP 600 The Alti-IP 600 class of AltiGen IP phon es is an H.3 23-compliant, busin ess teleph one that provides vo ice communicati on over an IP network. The Alti- IP 600 prov ides fu nctionality sim ilar to traditional an alog phon es, inclu ding automatic re dial, on-hook di aling, hands- [...]

Alti-IP 60 0 Manual 2 Figu re 2. Alti-IP 600, Top View 1 LCD Scre en Multi-us e: displays fe atur es such as tim e, phone number, calle r ID, call waiting, line/call sta tus and call time. 2 PC Acc ess Por t Conne cts to PC (10 /100 PC ) 3 Netw ork Port Conne cts to net work (1 0/100 S W) 4 AC Adapter Por t Conn ects to pow er outle t. 5 Sof t Keys[...]

Alti -IP 60 0 Manual 3 6 Volume Increas es/decrease s volume of ringer, speak er and hand set/he adset . 7 Navi gation keys ! / " (UP/ DOWN keys) allow you to sc roll through text and select features di splaye d on the LCD screen. # (FO RWARD ke y) is for menu selecti on. $ (BACK key) r eturn s to prev ious co nfig urati on men u or dele tes t[...]

Alti-IP 60 0 Manual 4 Note: * indicates a normal operating mode key feature, which i s only availab le after register ing the Alti-IP 600H/ 600PH with the phone server and logg ed in as an extension. Hardware Compon ents The following hardware items are included in this package: • Alti-IP 600 Set • Phone receiv er • AC Adapt er (Input: 10 0-2[...]

Alti -IP 60 0 Manual 5 C HAPTE R 2 System & Network Requirements Syste m Req uiremen ts • AltiWare OE 4.5A or higher Note: A lower version of AltiWare may cause the IP pho ne to lose several adv anced features, r esulting in u se as a very basic H.323 p hone. • AltiGen OE 4.5A Gatekeeper o r higher (t o support Plu g and Play functional ity[...]

Alti-IP 60 0 Manual 6 AltiGen IP Phone Service AltiGen IP Phone Service is installed together with AltiServ, runs on the same system as AltiServ, and connects to AltiServ through enhanced AltiLink+ protocol o n behalf of Al ti-IP 6 00 phones. This servic e must be running for the Alti-I P 600 to operate. If IP Phone Ser vice stops while th e Alti-I[...]

Alti -IP 60 0 Manual 7 C HAPTE R 3 Installation These steps describe pr ocedures for i nstalling an d configuring the A lti-IP 600 locally — thro ugh manual setup or plug and play. To instal l and configure the phone remotely, refer to “Remote Installati on” on page 15. Manual Se tup To manuall y set up the Alti- IP 600 phone, perform t he fo[...]

Alti-IP 60 0 Manual 8 This ope ns the AltiGen IP Ph one Configuratio n window where, after setting up an IP extens ion, you can set th e following parameters for the IP extens ion: The left side of the IP Phone Configuration win dow displays all the Alti-IP p hone extension s that have been set up in the sy stem. A fter creatin g the IP extensions,[...]

Alti -IP 60 0 Manual 9 Parameter Descript ion Soft Key 1 - 10 Corre spon ds to the 1 0 soft ke ys on th e Alti-IP 600. Use th e drop down list to assi gn one o f the fo llowi ng funct ions to t he desired keys: • N/A - when s elect ed, the c orr espon ding sof t key can not be used. • BLF (Busy Lamp F ield) - w hen select ed, enter an extens io[...]

Alti-IP 60 0 Manual 10 Gener al Allows you to spe cify the IP address of the AltiS erv system the Alti-I P 600 phone i s connec ted to. The ve rsion of software assoc iated with AltiServ is automatically di splayed in th e Version field . To allow t he extensi on use r to have passwo rd-p rotected config uration fu nctionali ty from the phone it se[...]

Alti-IP 60 0 Manual 11 Apply To B u tt on The Apply To button works with the following param eters: General , H.323 , TF TP ( Server field onl y; Reset IP Phone and Boot Downlo ad opti ons cannot be applied to multiple extens ions), D isplay Wor kgroup Statu s and Debug . Copy Fro m Button The Copy From button allo ws you to copy Fu nc ti on Ke y s[...]

Alti-IP 60 0 Manual 12 Notes: • When the Alti- IP 600 is b ooted up withou t the PC por t plugged in, the PC port d efaults to 10Mbps. • If the PC por t is to be used, the user shoul d plug in both the LAN port an d PC port befor e the IP p hone is boo ted. • The us er shoul d reboot t he Alti- IP 600 under any of the fol lowing conditions: ?[...]

Alti-IP 60 0 Manual 13 If yo u are not u sing Gatekeeper Auto D iscov ery , you must manually configure the A ltiWare IP address settin g into the Alti-IP 600 . Refer to “Conf iguring IP Set tings” on pag e 24. 6. Activ ate the IP Exte nsion Once the device i s initialized, the user m ust follow these steps to activate the IP Extension. Note: T[...]

Alti-IP 60 0 Manual 14 • Gatekeeper auto discovery uses broadcast UDP packets which work in the LAN or VPN envir onment, but not thro ugh the public IP network. Plug and Play Setup Before IP Pho ne is Starte d To set up your IP Phone to prop erly execute the Plug and Play featur e, perform the following steps BEFORE YOU START THE PHONE: 1. Ensure[...]

Alti-IP 60 0 Manual 15 1. Po wer up the I P pho ne (th e pho ne sho uld b e in basic m ode ). 2. Pre ss **7 + ENT ER to go to the IP pho ne configurati on menu. 3. Pre ss **2 + ENT ER to restore default settings. 4. Re boot the phon e (by unplugging th e power and replugg ing OR pres sin g $ (BACK key) until in Basic mod e. The IP phone will automa[...]

Alti-IP 60 0 Manual 16 5. If NAT server is used, access NETWORK settings in th e config uration menu . C hang e ENABLE NAT setting to YES and assign the NAT server ’s public IP address i n the NAT Address setting. 6. If configuring with an H.323 NAT router, the NAT router can fo rward IP traffic to a specified private IP address based o n the des[...]

Alti-IP 60 0 Manual 17 Verify ing the Phone Startup Pro cess After t he Alti-IP 600 has power co nnected to it, the pho ne begins its automatic b ooting process b y cycling th rough these steps: 1. All LED lights will be on. 2. The LCD screen displays [ATGN BOO T] on the f irst line. 3. On the s econd line of the LCD s creen, the follo wing message[...]

Alti-IP 60 0 Manual 18 Imp orta nt : Also , the user sh ould no t use the VM opt ion to log on the Alti-IP 600. Resto ring Defaul t Set tings To automatically r estore the o riginal defaul t settings f or the Alti-IP 600: 1. Pre ss **7 ,t h e np r e s st h e ENTER button 2. Pre ss **2 ,t h e np r e s st h e ENTER button. Reboot ing the Alti-IP 600 [...]

Alti-IP 60 0 Manual 19 • If the Alti-IP 600 is configured for a publi c IP address, you can call other public IP address devices . If the Alti-IP 600 is configured f or a private IP address, you can call other private IP ad dress devices that you can “see” or that are on your subnet. Operati on Notes • The Alti-IP 600 does no t work with TA[...]

Alti-IP 60 0 Manual 20[...]

Alti-IP 60 0 Manual 21 C HAPTE R 4 Configuring Phone Settings A set of p hone relat ed parameters — system settin gs and netwo rk settin gs — can be configured throu gh the IP phone’s setup menu by press ing “ ** 7 ,” then the ENTE R button. ! / " (UP/DOWN keys) select s YES or NO in the LCD display . # (FORWARD key) selects menu. $ [...]

Alti-IP 60 0 Manual 22 Networ k Set tings TFT P Ser ver System>TFTP Server {Save TFTP S erver I P Addre ss} Sets the TFTP ser ver IP address for upda ting firmware . Boot Download System>Boot Download After f irmware image up grade, submenu c hanges to {N o}. Used mainly f or upgr ading or trouble shooting. On th e next boot , the phon e will[...]

Alti-IP 60 0 Manual 23 Modifying DHCP Settings Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when they are connected to the network. Enabling DHCP The Alti-IP 600 au toma tically enables DHCP by default, but you can reset the protocol if it becom es disabled u sing the followin g steps: 1. Pre ss **7 + ENT[...]

Alti-IP 60 0 Manual 24 4. Pre ss " (DOWN key) to disable D HCP. Confi gu ring IP Sett ing s Use these gui delines when manually confi guring the IP settings: • Ensure the defa ult gateway IP address in o n the same subnet as the host IP address . • When in putting IP a ddresses in to the A lti-IP 600, use the * k e yt oe n t e r periods . [...]

Alti-IP 60 0 Manual 25 5. Us e the buttons on the d ial pad to ent er the new TFTP server a ddress, using the * key to enter periods. Use the $ (BACK key) to correct any mistakes. 6. Pr ess t he ENTER b utton. Updati ng P hone Fi rmwar e Note: If usin g TFTP Server A pplicatio n, TFTPD32, i ncluded in the CD- ROM, co py the following f iles — tft[...]

Alti-IP 60 0 Manual 26 5. Once the IP Phone i s rebooted, all LED light s will be on . 6. The LCD screen displays [ATGN BOO T] on the f irst line. 7. On the s econd line of the LCD s creen, the follo wing messages are displ ayed in succ ession: — CHECK MEMOR Y (RAM checking state) — CHECK FW (Firmw are checking state) — BOO TING NOW (Initiali[...]

Alti-IP 60 0 Manual 27 For more det ailed infor mation regardi ng NAT configur ation guide lines and implementation, r efer to the AltiWare OE/ACC or ACM System Administration M anual . Not e: If mo re tha n one A lti -IP 60 0 ph one s its be hi nd NAT , a VPN tun ne l is required to connect between the NAT router and the corporate router. Assignin[...]

Alti-IP 60 0 Manual 28 Distinctive R inging Supp ort If the Dist inctive C all Waitin g Tone op tion is enabled i n AltiAdmin/AC M Admin, you may have three different call waiting tone cadences that disting uish the ty pes of calls: • Internal call = two ring • External call = one ring • Operator call = thre e rings Workgroup St atus Displ ay[...]

Alti-IP 60 0 Manual 29 Network ,t h e n p r e s s t h e ENTER bu tton. This feat ure can be e nabled o r disabl ed thr ough th e Displa y Workg roup Status check box in the AltiGen IP Phone Confi guration Pag e in AltiAdmin/ACM Admin, Acti vity Di splay When the Alti-IP 600 user calls an extension in the system which has Activity codes set up, i f [...]

Alti-IP 60 0 Manual 30[...]

Alti-IP 60 0 Manual 31 C HAPTE R 5 Phone F unction s The Alti-IP 6 00 provides a bro ad range o f call handling and dialing features direct ly on the phon e and thro ugh the Alt iWare system. The follo wing section lists the supported telephony features , a brief descriptio n and additional configuration notes wher e applicable. Feature Description[...]

Alti-IP 60 0 Manual 32 Conf erence (CONF) Initiate s a co nfere nce and adds in other parti es one at at i m e . • Single Ca ll Wait ing, Multi ple Call Waiti ng or Live Call Wa iting must be enabl ed in AltiAd min/ACM Admin in o rder t o confer ence incomi ng calls. • The user wh o first initiates t he confe rence ca ll can selec t anothe r co[...]

Alti-IP 60 0 Manual 33 Ho ld Plac es an ac tiv e cal l on hold. • When multip le Call Wait ing Fea tur e is enabl e at th e exte nsio n, the u se ca n pu t mu ltip le inc om ing calls on hold and re trieve using t he phon e’s ! / " (UP/DOWN keys) and ENT ER button . • Pressing H OLD whi le onhoo k wil l retri eve las t hold call. • Sup[...]

Alti-IP 60 0 Manual 34 Ring T ones Select f rom one of th ree ring tone s. • Press **6E N T E R , scrol l to SELECT RING , and select fro m 0 -2 . Soft Keys 1-1 0 Quickly pe rforms a specif ied funct ion (Bu sy Lamp Fie ld, AltiServ Feature C ode, Ph one Se tting o r Spe ed Di al) prev iously co nfigur ed by the Sy ste m Adm in ist rator . (Soft [...]

Alti -IP 6 00 M anua l 35 Appendix A Specificatio ns Ne two rk Proto cols • H .323, RTP, RTC P, TFTP, T CP, UDP, DHCP, DNS, ARP, ICMP, Tel net Cal l Co nt ro l Proto cols • H.32 3 Audio Standards • V oco der: ITU G.711 (PCM ), one low bit ra te (G.723. 1) • Acou stic Echo ca ncel lation suppor ting high- quality spea kerphone Keypad Featur [...]

Firewall Con siderations 36 Alti -IP 6 00 M anual Firewal l Consid erat ions If using a firewall in the AltiWar e environmen t, the following ne twork ports are used : Dimensions • 2 1 0x1 7 5x7 5m m Power • External powe r brick, 5VDC, 1.5A Client S erver TCP UDP Alti Admin a a. It is recom me nded that this be ru n only in a n intr ane t . Al[...]

Appendix A Alti -IP 6 00 M anua l 37 Troub leshooti ng The fo llow ing t abl e pro vide s the m ost co mmo n prob lem s an end u ser ma y encoun ter. For Alti-IP 600 phone questio ns or problems not listed here, contact AltiGen Technical Support. Problem /Symptom S olution AltiWa re is unre acha ble. • Che ck to make sure t he Alt iWare IP a ddre[...]

Trou bleshoo ting 38 Alti -IP 6 00 M anual No IP Address • Che ck if DHCP i s enabled. If Y ES, check ne twork con nect ion. If NO , ch eck DH CP Ser ver set ting. • Chec k if Al ti- IP 600 p hon e’s IP a ddr ess is confi gur ed. One w ay conn ecti on. • M ake s ure f irew all s ett ing ha s all t he TC P/U DP port s required by A ltiW are [...]

Appendix A Alti -IP 6 00 M anua l 39 LCD Me ssages Local M enu Co nfiguration Me ssages The following mes sages may be displayed in the LCD wh en accessing Menu Conf iguration : Alti-IP 600H/600PH Running Messag es The fol low ing m essag es may be d ispla yed in the L CD when r unn ing th e Alti-IP 600H /600PH : Message Defini tion conf timeout! A[...]

LCD Messages 40 Alti -IP 6 00 M anual AW UNREACHABLE! Faile d to conne ct to th e AltiG en phone se rver. The u ser is trying t o register t he IP phon e with an inv alid IP ph one’ s IP add res s or the Alt iGe n Pho ne Se rver 's IP a d d r e s si si n v a l i d . Or, the netwo rk conn ection is lo st in offhoo k or con nect stat e. Refe r[...]

Appendix A Alti -IP 6 00 M anua l 41 IP Phone Boot Me ssag es The fol low ing m essag es may be d ispla yed in the L CD when b oot ing the Alti-IP 600H /600PH : User Reference Basic Phone Operation * indi cates a no rmal op eratin g mode phon e feat ure, whic h is only a vailabl e after regis tering the Al ti-I P 600 wit h the pho ne server an d lo[...]

User Reference 42 Alti -IP 6 00 M anual Con f er enc e* During a call: 1) Press CONF button (this automatically selects a new line and places the other party on hold) 2) Enter target telephone number 3) When the call connects, press CONF button again OR $ (BACK key) to cancel confe rence and return back to original party. • The number of parties [...]

Appendix A Alti -IP 6 00 M anua l 43 Lin e Pa rk During a call: 1) Press #51 or Line Park soft key (if configured) 2) Enter two-digit Line Park line. The LED for L ine Park soft key will be lit up and turns off when the parked call is picked up, t he caller hangs up, or the call is routed to voice mail. Mute While on a call with Speaker on : 1) Pre[...]

User Reference 44 Alti -IP 6 00 M anual * * Feature Codes **2 ..... ........... ....... .... R e s t o r ed e f a u l ts e t t i n g s( w h e nu s e ri si n Configura tion Menu) **3 ..... ........... ....... .... R e b o o t **6 ..... ........... ....... .... P r o g r a mS o f tK e y **7 ..... ........... ....... .... C o n f i g u r a t i o nM e [...]

Appendix A Alti -IP 6 00 M anua l 45 # 3 5 .... ........... ....... ...... V i r t u a lL o gI n( S t a t i o nP r i v i l e g eO v e r r i d e ) # 6 9 .... ........... ....... ...... D i a lL a s tC a l l e r # 7 7 .... ........... ....... ...... S t a t i o nS p e e dD i a l # 8 8 .... ........... ....... ...... S y s t e mS p e e dD i a l # 9 9 [...]

User Reference 46 Alti -IP 6 00 M anual[...]

Alti -IP 6 00 M anua l 47 Glossary A Alti -IP 600 H/60 0PH - AltiGen’ s H.323-co mpliant, bu siness teleph one tha t prov ides voic e communicatio n over an IP ne twork. ASCII - American S tandard Co de for In formation Interch ange. B Boot - to cause the compute r to start executing instru ctions. BPS - Bits Per Second . The number of bits trans[...]

48 Alti -IP 6 00 M anual E exte nsi on n um ber - an arbitrary nu mber of two to fiv e digits th at matches a stati on to a parti cular user. F Firewall - a s et of related pro grams, lo cated at a n etwork gateway serve r, that protects the resources of a network from users of other networks. FLASH - a sudd en brief signal. Act ivated by depressin[...]

Alti -IP 6 00 M anua l 49 K keyb oard - system in ter face f or com muni cation. A g roup of numer ic ke ys, alphabe tic keys, or function key s used for entering informati on into a t ermi nal and into the syste m. Usually patterned afte r the QWERTY keyboard la yout. This term is derived f rom the sequen ce of the first six keys in the firs t row[...]

50 Alti -IP 6 00 M anual One Numbe r Access - a feature of Alti Ware that allows u sers to create a list of phon e numbers t hat th e system c an use to tra ck user s and con nect the m with an incom ing call if they are not at their exten sion desk. onhook - the term used to de scribe a telephone in the idle state or with the re ceiver still re st[...]

Alti -IP 6 00 M anua l 51 subnet mask - t he method u sed for splittin g IP network s into a series of subg roups, or subne ts. T he mask i s a bina ry pa ttern th at is mat ched up wi th th e IP addr ess to turn pa rt of the host I D addre ss field int o a fiel d for su bne ts. System Speed D ialing - thi s featu re allows t he user to acce ss a s[...]

52 Alti -IP 6 00 M anual work group pilot n umber - an ext ension d esign ated to a wo rkg roup th at is n ot associat ed with a phys ical port and may consi st of up to 64 memb ers. When the pilo t numb er is dialed, the ca ll is distribute d to the workgro up members.[...]

Index Alti -IP 6 00 M anua l 53 Index A activ ating IP e xten sion 13 active lo gon whil e anothe r hand set is already l ogged on 17 activ ity display 29 ad dition al feat ures 35 address Alt iGen Co mmuni catio ns, Inc. ii AltiAdmin setup 12 AltiAdmin configuration requir ements 5 AltiAdmin setup 7 AltiGen Commun ications phon e number s ii Alt i[...]

Index 54 Alti -IP 6 00 M anual headse t 32 headse t port s upport 2 9 HOLD button 3 I ICMP 35 ICOM button 3 installatio n 7 IP extension activ ation 13 IP phon e copy from 11 IP settings conf igurat ion 24 K ke ypad fe atur es 35 known lim itations 41 L LAN 35 LCD 2 , 35 LCD messages 3 9 LED 35 Line P ark 33 local add ress 22 M main indi cator ligh[...]

Index Alti -IP 6 00 M anua l 55 U UDP 35 updati ng ph one firmwa re 25 using DS L 1 5 V verif yin g phon e star tup pr ocess 17 vers ion i nfor mation 2 2 VM button 3 volu me 3 W warranty v how to get servi ce v workgrou p status display 28 X XSFR button 3[...]