AT&T 75 manual

DEFINITY Communications ® System Generic 1 an d System 75 Console Operation Addendum 1, Dated November 1990 for 555-200-700 Issue 5, June 1990 555-200-700, Issue 5 ADDENDUM 1, November 1990[...]

TO ORDER COPIES OF THIS ADDENDUM Call: AT&T Customer Information Center on 1-800-432-6600 In Canada Call 1-800-255-1242 Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219-1385 While reasonable efforts were made to ensure that the information in this document was complete and accurate at th[...]

Contents CHAPTER 1. CHAPTER 2. INTRODUCTION DESCRIPTION Attendant Console Selector Console Functional Areas Attendant Console Tones CHAPTER 3. OPERATING THE CONSOLE Activating and Deactivating the Console Answering Calls Placing Calls Releasing Calls Holding Calls Splitting Calls Extending Calls CHAPTER 4. USING THE FEATURES Abbreviated Dialing (V2[...]

Code Calling Access 4-13 Controlled Restrictions 4-15 Emergency Access to the Attendant (V3 and Generic 1 Systems) 4-17 Facility Busy Indication 4-18 Facility Test Call 4-19 Individual Attendant Access (V2, V3, and Generic 1 Systems) 4-19 Integrated Director 4-20 Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI) (Generic) 4-[...]

DCS Busy Verification of Terminals and Trunks DCS Call Forwarding All Calls DCS Direct Trunk Group Selection DCS Trunk Group Busy/Warning Indicators CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) Description Tones Associated With CAS Calls Display Operating Procedures CAS Backup Service CAS Night Service Operations CHAPTE[...]

Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 2-7. Figure 2-6. Figure 2-9. Figure 2-10. Figure 2-11. Figure 2-12. Figure 2-13. Figure 2-14. Table 2-A . Figures Basic Attendant Console (301Al-A-003) Enhanced Attendant Console (302A1-A-003) Basic Selector Console (26A1-A-03) Enhanced Selector Console (27AI-A-03) Trunk[...]

CHAPTER 1. INTRODUCTION CHAPTER 1. INTRODUCTION This guide to the operations of the system attendant console is for use by console attendants after training is completed. It provides detailed step-by-step instructions for each operation accompanied by descriptions of the possible system responses. Note: This guide does not cover operations associat[...]

CHAPTER 1. INTRODUCTION The following should be noted: • The abbreviation Generic 1, or G1, shown in the remainder of the DEFINITY Communications System Generic 1 multi-carrier cabinets. document refers to and single-carrier • The abbreviation V1 shown in the remainder of the document refers to System 75 Version 1. • The abbreviations V2 and [...]

CHAPTER 1. INTRODUCTION • Chapter 10. References —Lists other switch documents. • Chapter 11. Glossary— Provides an alphabetical listing and brief definitions of words and terms used with the attendant console and communications systems. • Chapter 12. lndex— Provides an alphabetical listing of the information within this guide. For ease[...]

CHAPTER 2. DESCRIPTION CHAPTER 2. DESCRIPTION This chapter describes the two attendant console models: the Basic (Figure 2-1 ) and the Enhanced Attendant Console (Figure 2-2), and the Attendant Console two models of the optional selector console (Figures 2-3 and 2-4). The call information displays and tones associated with console functions are als[...]

CHAPTER 2. DESCRIPTION Functional Areas This part contains descriptions of the following attendant console functional areas: • Trunk Group Select Area • Call Appearance Area • Call Processing Area • Feature Area • Alphanumeric Display Area • Ringer Volume Control Area (Enhanced Console Only) • Selector Console Area. CALL ROUP PROC ARE[...]

CHAPTER 2. DESCRIPTION ALPHANUMERIC DISPLAY FEATURE BUTTON AREA RINGER VOLUME CALL CONTROL AREA PROCESSING SELECT AREA AREA FEATURE AREA LAMP TEST SWITCH Figure 2-2. Enhanced Attendant Console (302A1-A-003) DXS/BLF TONS HUNDREDS GROUP SELECTION BUTTONS E Figure 2-3. Basic Selector Console (26A1-A-03) 2-3[...]

CHAPTER 2. DESCRIPTION ___________________________ 100 DXS/BLF BUTTONS HUNDREDS GROUP SELECTION BUTTONS Figure 2-4. Enhanced Selector Console (27A1-A-03) 2-4[...]

CHAPTER 2. DESCRIPTION Trunk Group Select Area The Trunk Group Select buttons and associated lamps (see Figure 2-5, Basic Console, and Figure 2-6, Enhanced Console) function as follows: • Trunk Group Select Button Provides direct selection of an outgoing trunk group. Each button can be labeled to show the assigned trunk group. A Trunk Group Selec[...]

CHAPTER 2. DESCRIPTION NOTE: BUTTONS ARE LABELED AS AN EXAMPLE ONLY. Figure 2-6. Trunk Group Select Buttons and Lamps, Enhanced Console[...]

CHAPTER 2. DESCRIPTION Call Appearance Area The call appearance buttons and associated Iamps (see Figure 2-7) function as follows: • Call Appearance Button Press to answer and originate calls. Calls always come in on the leftmost idle call appearance button. The call appearance is idle when both status lamps are dark. • Atnd (Attendant) Lamp Li[...]

CHAPTER 2. DESCRIPTION Figure 2-7. Call Appearance Buttons and Lamps[...]

CHAPTER 2. DESCRIPTION Call Processing Area This area (see Figure 2-8, Basic Console, or Figure 2-9, Enhanced Console) has buttons, lamps, and a touch-tone dial. The Cancel, Start, and Release buttons are used to process calls and activate features. The lamps show console status and system alarm status. Figure 2-8. Call Processing Area, Basic Conso[...]

CHAPTER 2. DESCRIPTION Figure 2-9. CalI Processing Area, Enhanced Console The buttons and lamps function as follows: Buttons • Cancel Cancels an attempt to extend a call to a busy or misdialed extension number or trunk, silences the tone, and automatically reconnects any parties that have been split (separated) from the connection. If only the at[...]

CHAPTER 2. DESCRIPTION Lamps • Alarm and Alarm Reported (Enhanced) or Alm-Ack (Alarm-Acknowledge) (Basic). The Alarm or Alm lamp (left lamp) lights when a system alarm is detected. Both lamps light when the Customer Support Service Organization (CSSO) is notified. The Alarm Reported lamp or the Ack lamp flashes if the system was unable to notify [...]

CHAPTER 2. DESCRIPTION Feature Area Feature buttons provide access to many of the system’s features and make call handling easier . Five buttons, one each for Split, Hold, Forced Release, Night, and Position Busy appear on every attendant console. The location of these feature buttons is the same on the attendant consoles used in V1, V2, and V3 s[...]

CHAPTER 2. DESCRIPTION • Night Places switch in night service. Then only the console administered as the “night” console will receive calls to the attendant group. Also, trunk group calls (other than calls on trunk groups with individual Trunk Group Night Service) will go to their assigned night destination. The primary and daytime consoles a[...]

CHAPTER 2. DESCRIPTION * RESERVED LAMPS ARE ON BASIC CONSOLE ONLY. † LOCATION SHOWN APPLIES TO NOTE: UNLABELED BUTTONS ARE VI, V2, AND V3 SYSTEMS ONLY. AVAILABLE FOR ASSIGNMENT. Figure 2-10. Fixed Feature Buttons[...]

CHAPTER 2. DESCRIPTION Assigned Hundreds Group Select (HGS) Buttons (Generic 1 Only) Should your console handle calls for an 800 line or greater system or a system with more than 8 hundreds groups and you do not have the Enhanced Selector Console, the System Manager may assign as many as 12 HGS buttons on the Feature Area of the Basic Attendant Con[...]

CHAPTER 2. DESCRIPTION TYPICAL BUTTON LABEL Table 2-A. Attendant Console Feature Buttons WHAT THE BUTTON DOES Activates Automatic Circuit Assurance referral. Provides Abbreviated Dialing of a number or an access code. Removes an agent from ACD call distribution in order for the agent to complete ACD-related activities such as forms completion. Lamp[...]

CHAPTER 2. DESCRIPTION Table 2-Attendant Console Feature Buttons (Contd) TYPICAL BUTTON LABEL WHAT THE BUTTON DOES Activates outward calling restriction for the voice terminal of a guest room when the room is vacated (Hospitality Services feature) (V3 and G1). Displays an internal caller’s Class of Restriction. . Changes the active routing plan t[...]

CHAPTER 2. DESCRIPTION Table TYPICAL BUTTON LABEL 2-A. Attendant Console Associated status lamp Feature Buttons (Contd) WHAT THE BUTTON DOES lights if an off-board major, minor, or warning alarm is active on a DS1 circuit pack. Associated lamp identifies an incoming Emergency Access to the Attendant call. For V3 and G1 only. Associated status light[...]

CHAPTER 2. DESCRIPTION Table 2-A. Attendant Console Feature Buttons (Contd) TYPICAL WHAT THE BUTTON LABEL BUTTON DOES Places a call to an extension number associated with a displayed message or Integrated Directory listing. Prevents the user from becoming available for new ACD calls upon completion of an ACD call by automatically placing the agent [...]

CHAPTER 2. DESCRIPTION Table TYPICAL BUTTON LABEL 2-A. Attendant Console Feature Buttons (Contd) WHAT THE BUTTON DOES Activates AP Demand Print. - Associated lamp indicates a priority call. Silences the Timed Reminder tone. Releases an agent from an ACD call. Allows the attendant to access trunk groups on remote system (G1 only). Displays the numbe[...]

CHAPTER 2. DESCRIPTION Alphanumeric Display Area The alphanumeric display area (Figure 2-11, Basic Console and Figure 2-12, Enhanced Console) contains a 40-character display. The Basic Console also has eight control buttons with their associated lamps located just below the display. The enhanced console has the equivalent buttons located at the top[...]

CHAPTER 2. DESCRIPTION Display Area The 40-character display shows call-related information. Other information, such as messages left for voice terminal users, can also be displayed. The displayed information is described below. Note: If your system has Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI) capability, refer to C[...]

CHAPTER 2. DESCRIPTION — Generic 1, V2, and V3 Systems On calls to a system user, the display shows the digits as they are dialed. After the dialing is complete, the display shows the called party’s name and extension number. If no name is assigned, only the called party’s extension number is displayed. On outgoing trunk calls, the display sh[...]

CHAPTER 2. DESCRIPTION ct—Controlled Termination Restriction Call (V3 and Generic 1 systems)— Indicates that a call has been redirected to the attendant because a user has Controlled Termination Restriction and the calling party has tried to call that user. f—Call Forwarding —Shows that a system user has forwarded his or her incoming calls [...]

CHAPTER 2. DESCRIPTION Some typical displays are as follows: • interna l • Interna l call originated by the attendant (VI systems): I a=3602 . then a = TOM BROWN 04-NONE I or a = EXT 3602 04-OTWD a= TOM BROWN 3602 • Outgoing Where call originated by the attendant (V2, V3, and Generic 1 systems): a=360 2 then 3602 or I a = EXT 3602 trunk call [...]

CHAPTER 2. DESCRIPTION • • • Outgoing trunk call originated by the attendant (V2, V3, and Generic 1 systems): b=87843541 Where 8 is the trunk access code and 784-3541 is the number dialed. then b = OUTSIDE CALL 8 or b= WATS 101 Where 101 is the trunk access code of the outgoing trunk group. Incoming trunk call to the attendant (VI systems): a[...]

CHAPTER 2. DESCRIPTION • Call from an inside user to the attendant (V2, V3, and Generic 1 systems) a = PEARSON 5402 • Incoming trunk call extended to an inside voice terminal, now returning to the console: I e= OUTSIDE CALL to EXT 4328 r t • Conference call originated by the attendant: b= CONFERENCE 4 Where 4 is the number of conferees, not i[...]

CHAPTER 2. DESCRIPTION • Coverage Message Retrieval IN PROGRESS I then MESSAGES FOR BETTY R. SIMS then JOE JONES 10/16 11:40a 2 CALL 3124 This display means that Joe Jones called Betty R. Sims the morning of October 16. The second message was stored at 11:40 a.m. Joe wants Betty to call his extension number, 3124. • Integrated Directory mode: C[...]

CHAPTER 2. DESCRIPTION • Inspect Mode Displays call-related information on held calls when the attendant is active on a call. The attendant can press this button at any time. For example, the attendant is active on call appearance button b, and a call is held on call appearance button a. Th e attendant can press the Inspect Mode button and call a[...]

CHAPTER 2. DESCRIPTION • lntgrtd Directory (integrated Directory) Displays names and extension numbers from system directory. Ž Stored Number . Displays the trunk access code or the extension number of the facility being monitored by a Busy (Facility Busy Indication) button. This is accomplished by pressing the Stored Number button followed by t[...]

CHAPTER 2. DESCRIPTION one of the eight display buttons. When one of the Up or Down buttons is pressed, the volume level information is displayed for 5 seconds. It is during this time that the Select button can be used. The volume adjust mode can be deactivated before the 5-second time limit expires, by pressing any other button on the console. * ?[...]

CHAPTER 2. DESCRIPTION 2-30b[...]

CHAPTER 2. DESCRIPTION DIRECT EXTENSION SELECTION ( DXS) BUTTONS FIELD (BLF) LAMPS Figure 2-13. Basic Selector Console Area 2-31[...]

CHAPTER 2. DESCRIPTION Direct NOTE: GROUP SELECT BUTTONS ARE LABELED AS AN EXAMPLE ONLY. Figure 2-14. Enhanced Selector Console Area Extension SELECTION (Dxs) BUTTONS BUSY LAMP FIEL D (BLF ) LAMP S Using the DXS Buttons The attendant presses the appropriate HGS and DXS buttons to extend and originate calls to system users. An extension number has t[...]

CHAPTER 2. DESCRIPTION • A 3-digit extension number has a 1-digit group select number and a 2-digit DXS number. For example, the extension number 321 has a 3 group select number and a 21 DXS number. • A 4-digit extension number has a 2-digit group select number and a 2-digit DXS number. For example, the extension number 4321 has a 43 group sele[...]

CHAPTER 2. DESCRIPTION Confirmation Tone Three short bursts of tone; indicates that the feature operation requested (activated or deactivated) has been accepted. Coverage Tone One short burst of tone; indicates that a call to an extension number will be answered at another extension number by a covering user. Dial Tone A continuous steady tone; ind[...]

CHAPTER 2. DESCRIPTION Timed Reminder Tone A high-pitched tone, on for about 1/3 second and off for about 1 second; indicates that a single-party call has been on hold at the console for longer than the preset time. This tone is also heard when the Attendant Recall feature is activated and when an unanswered attendant-extended call returns to the c[...]

CHAPTER 3. OPERATING THE CONSOLE CHAPTER 3. OPERATING THE CONSOLE This chapter contains the procedures that you must use to answer, place, release, split, extend, and hold calls. You will also apply these procedures, in whole or in part, to other call-handling tasks such as activating some of the attendant and system features. Activating and Deacti[...]

CHAPTER 3. OPERATING THE CONSOLE To answer an incoming call: 1. Press the call appearance button where the Atnd lamp is flashing. Ž Ringing stops. • Atnd lamp lights steadily. • Pos Avail lamp remains dark. Ž Console is connected to the caller. 2. Answer the call and assist the caller as necessary. • The incoming call can now be extended (s[...]

CHAPTER 3. OPERATING THE CONSOLE • If the DXS lamp is dark, the extension is idle; go to Step 3. • If the DXS lamp is lighted, the extension is active; you can still place the call, but it may wait or go to a covering party. 3. Press the DXS button for the desired extension number; observe the lamps, and listen for call progress tone. • The A[...]

CHAPTER 3. OPERATING THE CONSOLE 8. To abandon the call attempt, press (Release). • Call progress tones stop. • Atnd lamp and the display go dark. • Pos Avail lamp lights. • Procedure complete. Calls to Outside Numbers An outside call requires an outgoing trunk as well as dialing of the distant number. You can access a trunk in two ways: 1.[...]

CHAPTER 3. OPERATING THE CONSOLE 5. Press Trunk Group Select button. • Atnd lamp at idle call appearance button lights. • Pos Avail lamp goes dark. • Dial tone; go to Step 6. 6. Dial the outside number, and listen for call progress tone. • Ringback; if call is answered, go to Step 7. If call is not answered, go to Step 8 or 9. • Busytone;[...]

CHAPTER 3. OPERATING THE CONSOLE Releasing Calls As the previous procedures have shown, you press (Release) to end a call. The following results always occur: • Console is disconnected from the called or calling party (or both if they are connected together). • Atnd lamp and the display go dark. • Pos Avail lamp lights (unless another call is[...]

CHAPTER 3. OPERATING THE CONSOLE To reenter a single-party call held on the console: 1. Press the call appearance button where the call is on hold. • Hold lamp goes dark. . • Atnd lamp lights. • Pos Avail lamp goes dark. • Held party is reconnected to the console. 2. Talk to the other party. You can manually reenter a single-party held call[...]

CHAPTER 3. OPERATING THE CONSOLE This feature is activated automatically when you perform any one of the following actions after answering an incoming call: 1. Press the Start button. 2. Call an extension number using the Selector Console. 3. Call an extension number using Start and dialing. 4. Press a Trunk Group Select button. While the caller is[...]

CHAPTER 3. OPERATING THE CONSOLE • A party on an incoming trunk call requests to be connected to an outside number on another trunk. To extend an incoming call to an inside extension number: 1. After answering the incoming call, tell the caller that you are going to break the connection temporarily (split) while you call the other party. 2. Call [...]

CHAPTER 3. OPERATING THE CONSOLE 6. If the called party is busy or does not answer, press (Cancel). • Outgoing call is canceled. • Call progress tone stops. • Console is connected to the caller again. • Split lamp goes dark. Explain to the caller that the called party cannot be reached. Take a message, or ask the caller to try again later; [...]

CHAPTER 3. OPERATING THE CONSOLE 4. If the caller wants to dial the outside number, press (Release). • Caller hears dial tone and can now dial the outside number. • Split lamp goes dark. • Procedure complete. 5. If the caller wants you to complete the entire call, dial the outside number. 6. Use one of the following steps, 7 through 10, to co[...]

CHAPTER 3. OPERATING THE CONSOLE 9. If the called party is busy or does not answer, press (Cancel). • Outgoing call is canceled. • Call progress tone stops. . • Console is connected to the caller again. • Split lamp goes dark. Explain to the caller that the called party cannot be reached. Take a message, or ask the caller to try again later[...]

CHAPTER 3. OPERATING THE CONSOLE 5. If you are going the announce the call, wait for the called party to answer. If the called party accepts the call, press (Release). • Caller is connected to the called party. • Split lamp goes dark. • Procedure complete. If the called party declines to talk to the caller, press (Split) after the called part[...]

CHAPTER 4. USING THE FEATURES CHAPTER 4. USING THE FEATURES This chapter provides brief descriptions and step-by-step operating procedures for the Switch features (except those associated with Hospitality Services and Automatic Call Distribution) that you can use at the attendant console. The features are presented alphabetically. For detailed disc[...]

CHAPTER 4. USING THE FEATURES To activate a feature or place a call using the AD feature: 1. Press (Start). • Dial tone. • Atnd lamp at idle call appearance button lights. • Pos Avail lamp goes dark. 2. If the feature access code or telephone number is stored on an AD button, press the button . If the feature access code or telephone number i[...]

CHAPTER 4. USING THE FEATURES To tell a caller that the extended call is waiting: 1. Press (Split). • Console is reconnected to the caller. • Split lamp goes dark. • Call waiting ringback tone is now heard by caller. 2. Tell the caller that the call is waiting. 3. Press (Release). • Procedure complete (unless waiting call returns to the con[...]

CHAPTER 4. USING THE FEATURES 6. After the conference is established, release it from the console (Step 7); or hold it at the console (Step 8). 7. Press (Release) . • Console is no longer associated with the conference. • Atnd lamp at call appearance where conference was set up goes dark. • Display goes dark. • Pos Avail lamp lights. • Pr[...]

CHAPTER 4. USING THE FEATURES To activate attendant control of trunk group access: 1. Press (Cont Act). • Cont Act lamp lights steadily. 2. Press the Trunk Group Select button of the trunk group to be controlled while observing the Cont Act lamp and the Cont lamp for the specified Trunk Group Select button. • Cont Act lamp goes dark; Cont lamp [...]

CHAPTER 4. USING THE FEATURES Attendant Lockout This feature prevents the attendant from reentering a multi-party call held on the console unless recalled by a system user on the call. If an attempt to reenter a held call is denied, the Hold lamp at the call appearance button flutters for about 2 seconds and then returns to steadily lighted. This m[...]

CHAPTER 4. USING THE FEATURES You will place or extend AAR/ARS calls the same way that you place or extend other calls, except that you dial the AAR/ARS access code and the outside number instead of dialing a trunk access code or pressing a Trunk Group Select button and dialing the number. If intercept tone is heard after dialing, the call is not a[...]

CHAPTER 4. USING THE FEATURES When a redirected call arrives at the console, the left portion of the display identifies the source of the call by showing a name, number, or some other identification; and identifies the destination of the call by showing a name or number. The right portion of the display shows the call purpose code. For example: TOM[...]

CHAPTER 4. USING THE FEATURES Handle a redirected call according to the type of call it is. The following options, Coverage Callback and Consult, are available with the Call Coverage feature. Coverage Callback Internal Call After you answer the call and before you release it, press the (Cover Cback) (Coverage Callback) button. This operation automa[...]

CHAPTER 4. USING THE FEATURES 4. If the called party does not want to talk with the caller, press (Split) after the called party hangs up. • Split lamp goes dark. • You are reconnected with calling party. 5. Report to caller. • Procedure complete. 6. If the called party wants to talk with you and calling party, press (Split). • Split lamp g[...]

CHAPTER 4. USING THE FEATURES 4. Dial the forwarded-to number, and listen for call progress tones. • Confirmation tone—Call Forwarding All Calls activated. • Intercept tone— Call Forwarding arrangement cannot be activated due to restrictions assigned to forwarding or forwarded-to numbers; go to Step 6 or 7. 5. Press (Release) . • Atnd lam[...]

CHAPTER 4. USING THE FEATURES 4. Press (Release). • Atnd lamp and the display go dark. • Pos Avail lamp lights. • Procedure complete. Call Park This feature allows an incoming call to be put on hold at an extension number and then be retrieved from any voice terminal in the system. It is particularly useful to an attendant who is asked by a c[...]

CHAPTER 4. USING THE FEATURES 3. Use the touch-tone dial or the selector console to access where the call is to be parked. Listen for call progress tone. • Confirmation tone—the call is parked; go to Step 4. the extension number • Busy tone-a call is already parked at the dialed extension number; go to Step 5. 4. Press (Release). • Atnd and[...]

CHAPTER 4. USING, THE FEATURES To extend a call using Code Calling Access: 1. After answering an incoming call, tell the caller that you are going to break the connection temporarily (split); then press [Start]. ● Dial tone heard. ● Split lamp lights. ● Caller is separated from the connection. 2. Dial the desired Code Calling Access code. ●[...]

CHAPTER 4. USING THE FEATURES 8. Report • Controlled to caller, and then press [Release]. Procedure complete. Restrictions This feature allows attendants to activate or deactivate the following restrictions for individual voice terminals or groups of voice terminals (on a Class of Restriction basis): Ž Outward-The voice terminal(s) cannot be use[...]

CHAPTER 4. USING THE FEATURES 2. Dial the restriction activation code followed by the restriction code number (1 for outward, 2 for total, 3 for termination, or 4 for station-to-station). Ž Dial tone heard. . 3. Dial the extension number or the 2-digit COR number to be restricted; listen for tone. • Confirmation tone—restriction activated. •[...]

CHAPTER 4. USING THE FEATURES Emergency Access to the Attendant (V3 and Generic 1 Systems) This feature provides for emergency calls to be placed to the attendants automatically by the system or dialed by system users, and allows such calls to receive priority handling by the attendants. When an emergency call is placed, the call will terminate at [...]

CHAPTER 4. USING THE FEATURES Facility Busy Indication When the Facility Busy Indication feature is assigned to a button, the lamp associated with that Busy button provides a visible indication of the active/busy status of a particular trunk group or extension number. (The button is also labeled with the trunk group or extension being monitored.) T[...]

CHAPTER 4. USING THE FEATURES Facility Test Call This feature allows authorized personnel to place test calls to specific trunks, touch-tone receivers, time slots, and system tones. Your System Manager will tell you if information on using this feature can be System 75—Maintenance, 555-200-105, 1—Maintenance, 555-204-105. Individual Attendant A[...]

CHAPTER 4. USING THE FEATURES Calls to an attendant console are answered in the following extension number calls, followed by “0” dialed calls, and then are waiting in the “0” dialed calls queue, the call waiting tone is To activate Auxiliary Work or Make Busy function: priority; individual attendant hunt group calls. When calls heard. 1. P[...]

CHAPTER 4. USING THE FEATURES To find a specific person’s extension number, press the touch-tone buttons to spell the name. The formats listed below are acceptable; however, it is faster to enter the last name first : • last name, first name (for example, Carter,Ann) . • first name last name (for example, Danny Carr) Ž single name (such as a[...]

CHAPTER 4. USING THE FEATURES To search for an extension number corresponding to a known name: 1. Press [Intgrtd Direct]. • Intgrtd Direct lamp lights steadily. Ž Console enters Integrated Directory mode. • DIRECTORY—PLEASE ENTER NAME displayed. 2. Using the touch-tone buttons, start entering letters of desired name. • Names (with extensio[...]

CHAPTER 4. USING THE FEATURES Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI) (Generic 1) This feature provides display information in addition to the normal display information described in Chapter 2 under “Display Area.” The following terms are associated with ISDN-PRI display information: • Station Identification [...]

CHAPTER 4. USING THE FEATURES • Miscellaneous identification (MISCID) When a call is placed over ISDN-PRI facilities, additional information (such as to indicate the call going to coverage) can be displayed terminal. The following are examples of ISDN-PRI displays. Basic ISDN-PRI Call about the call on the voice A basic ISDN-PRI call has both a c[...]

CHAPTER 4. USING THE FEATURES If only the number information Ž Calling Party Display is available, the displays are as follows: a= ANSWERED BY CALLED NUMBER MISCID Ž Called Party Display a= CALL FROM CALLING NUMBER MISCID If neither the name nor number information is available, the displays are as follows: Ž Calling Party Display a= DIALED NUMBE[...]

CHAPTER 4. USING THE FEATURES Ž Called Party Display The following information is displayed if the called party bridges on to the redirected call after it has been answered. a= CONFERENCE 2 • Connected Party Display The connected party is the person who answered the redirected call. The “CP” in the following example indicates the call purpos[...]

CHAPTER 4. USING THE FEATURES Attendant Recall Call When a call is held by a local Attendant Recall Call feature, is held regardless of whether If an IAS attendant holds an the attendant. Attendant Return Call attendant at a branch system and one party of the call uses the the call always alerts the local attendant console where the call IAS is in [...]

CHAPTER 4. USING THE FEATURES Leave Word Calling This feature allows the attendant to leave messages for system users. Messages cannot be left for the attendant group or individual attendants. The attendant cannot activate Leave Word Calling via Distributed Communications System connections. In addition, the attendant may be a systemwide message re[...]

CHAPTER 4. USING THE FEATURES To cancel a message you left for a system user: 1. Press [Start]. • Dial tone heard. . • Atnd lamp at idle call appearance button lights. • Pos Avail lamp goes dark. 2. Press [LWC Cancel]. • Second dial tone heard. 3. Dial extension number where message was left, and listen for tone. Ž Confirmation tone—mess[...]

CHAPTER 4. USING THE FEATURES To page using a Page button: 1. Check status of lamp associated with desired paging zone button. • Lamp dark—paging zone idle; go to Step 2. • Lamp lighted—paging zone in use; wait for lamp to go dark; then go to Step 2. 2. Press the desired paging zone button. • Lamp associated with button pressed and lamp a[...]

CHAPTER 4. USING THE FEATURES 4. If paging zone is in use, press [Cancel] . Ž Busy tone stops. • Return to Step 1 to try again, or go to Step 5. 5. Press [Release]. • Procedure complete. Loudspeaker Paging Access—Deluxe (Generic 1 Only) Note: Loudspeaker Paging Access—Deluxe is a system option. Ask your System Manager if Loudspeaker Paging[...]

CHAPTER 4. USING THE FEATURES In addition to, or instead of, the system Ioudspeaker PagePac* paging systems can be used. The largest of Your System Manager will inform you if your system associated 1- or 2-digit selection code. paging equipment, a variety of these supports 39 paging zones. includes this equipment and its The allowable paging time i[...]

CHAPTER 4. USING THE FEATURES Ž Atnd and Split lamps and the display go dark. Ž Pos Avail lamp lights. • Call is now parked at the dialed extension number waiting for the paged party to respond. 6. To try another extension number, press [Cancel]. • Busy tone stops. Ž You are reconnected to the caller. Return to Step 1. 7. May wait for the pa[...]

CHAPTER 4. USING THE FEATURES • Call is now parked at the dialed extension number waiting for the paged party to respond. 6. To try another extension number, press [Cancel]. Return to Step 1. Message Retrieval The console can be used to retrieve Leave Word Calling and Call Coverage messages for other system users. Other system users may or may no[...]

CHAPTER 4. USING THE FEATURES To retrieve a message for a system user: 1. Press [Cover Msg Rt]. • Display shows WHOSE MESSAGES? 2. Dial extension number assigned to requesting user. Ž Display shows MESSAGES FOR and the name of the person whose messages are being retrieved. 3. Press [Next] or [Next Messages]. • Display shows the message. 4. Rea[...]

CHAPTER 4. USING THE FEATURES 2. To delete additional messages, continue to press [Next] or [Next Msg], then [Delete Msg]. Ž When all messages are deleted, display shows NO MESSAGES. 3. Press [Normal Mode]. Ž Procedure complete. Multiple Listed Directory Numbers This feature provides access to the system over a maximum of 50 listed directory numb[...]

CHAPTER 4. USING THE FEATURES If a night console is not provided, incoming calls either direct to designated extension numbers (Night Station Service feature), when provided, or activate a gong, a bell, or chimes; these calls can be answered by any voice terminal user (Trunk Answer From Any Station feature). To activate Night Service: 1. Press [Nig[...]

CHAPTER 4. USING THE FEATURES Straightforward Outward Completion This feature allows the attendant to complete an outgoing trunk call for a voice terminal user by selecting a trunk and dialing the outside number. The attendant first determines if the call should be allowed. Straightforward Outward Completion is incorporated into the steps of the pr[...]

CHAPTER 4. USING THE FEATURES plan. Ž Lamp at [Immediate Override] remains steadily lighted. Ž Display updates to: OLD ROUTE PLAN: x ENTER NEW PLAN: y (Where y is the number you just entered). 1 through 8) of the new routing Note: If you pressed any button other than 1 through 8 on the dialpad, the Immediate Manual Override attempt is denied; the[...]

CHAPTER 4. USING THE FEATURES To activate Clocked Manual Override: Note: The green lamp at the Clocked Override button will be lighted if the option is already active. However, you can press the Clocked Override button to deactivate the option. 1. Press [Clocked Override]. • Lamp at [Clocked Override] lights. • First line of display shows: ENTE[...]

CHAPTER 4. USING THE FEATURES 5. Enter the following in the order shown: 1 through 7 (to specify the day) 0000 through 2359 (to specify the hour) • Display shows: ROUTE PLAN: x FOR: yyy DEACT-TIME: zz:zz (Where x is the routing plan number, yyy is the 3-letter abbreviation for the day of the week, and ZZ : ZZ is the deactivation time). 6. Press [[...]

CHAPTER 4. USING THE FEATURES To answer the timed-reminder call: 1. Press the call appearance button where the Hold or Atnd lamp is flashing: Ž Atnd lamp lights. Ž Hold lamp goes dark. Ž Pos Avail lamp goes dark. • Display identifies the call and the call purpose (rt for a returned extended call). 2. Report to the caller, and determine what ty[...]

CHAPTER 4. USING THE FEATURES Trunk-to-Trunk Transfer This feature allows the attendant to originate two outgoing trunk calls and connect them together. For example, two company employees may be on business trips in different cities and need to talk to each other; the attendant may be asked to make this connection. The Attendant Lockout feature, if[...]

CHAPTER 4. USING THE FEATURES 6. Press [Cancel] to end the attempt and return to the first party. • Call to the second party is canceled. • Console is reconnected to the first party. 7. Tell the first party that the call cannot be set up at this time; then press [Forced Release]. Ž First party and the console are released from the call. Ž Atn[...]

CHAPTER 5. USING THE DCS FEATURES CHAPTER (V2, V3, 5. USING THE DCS FEATURES AND GENERIC 1 SYSTEMS) This chapter provides an alphabetical list of attendant features that operate transparently in a Distributed Communications System (DCS) environment. A feature is transparent if it works the same (from the user’s standpoint) whether the consoles an[...]

CHAPTER 5. USING THE DCS FEATURES (V2, V3, AND GENERIC 1 SYSTEMS) On outgoing calls, the display of called party information may be delayed a few seconds until the required information arrives from the remote switch. DCS Automatic Circuit Assurance Transparency of the Automatic Circuit Assurance (ACA) feature in a DCS environment allows an attendan[...]

CHAPTER 5. USING THE DCS FEATURES (V2, V3, AND GENERIC 1 SYSTEMS) DCS Direct Trunk Group Selection The operating procedures for this feature are the same as those required at the local switch. DCS Trunk Group Busy/Warning Indicators The Busy/Warning indicators provide the same indications switch as they do for those at the local switch. for trunk g[...]

CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) Description The CAS feature allows system users served by separate switches at two or more locations to concentrate the attendant positions at one location. This location is called the CAS main. The other locations, typically wit[...]

CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) — The following features do not function on • Attendant Auto-Manual Splitting Ž Attendant Conference. CAS calls: Tones Associated With CAS Calls In addition to the normal attendant console tones, the following call identification tones are associated with CAS calls: • [...]

CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS) Display When an incoming attendant-seeking call for ‘a branch location arrives at the CAS console, the display will identify the call. For example, the display might show PARKWAY. “PARKWAY” tells you that the call is intended for the Parkway location of your company. Yo[...]

CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)— Operating Procedures To answer an incoming CAS call: 1. Press the call appearance button where the Atnd lamp is flashing. Ž Ringing stops. Ž Atnd lamp lights steadily. • Pos Avail lamp remains dark. Ž Listen for call identification tone (if provided by the branch). Ž[...]

CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) 5. If you are going to announce the call, wait for the called party to answer. If the called party accepts the call, press [Release]. • Caller is connected to the called party. If the called party declines to talk to the caller, press [Cancel]. • Console is connected to t[...]

CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS) To put a CAS call on Remote Hold at the originating branch location: Note: When a CAS caller wishes to wait, the call should be put on Remote Hold (not Hold) to free the console and the RLT for other calls. 1. Press [Start]. 2. Dial the Remote Hold feature access code as admi[...]

CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) 4. Press [Cancel]. Ž Ringing line is dropped from the connection, only if previously extended. Ž You may now extend the call to another extension. CAS Backup Service The CAS Backup Service provides for CAS attendant-seeking calls to terminate at an extension number at the C[...]

CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS) CAS Night Service Operations When the CAS attendant activates Night Service for the CAS main location, terminate at the CAS main night service destination. If the night destination is CAS calls will be answered at a voice terminal. CAS calls will not a console, When a CAS cal[...]

CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) To extend a CAS call to the originating branch using the Flash button: 1. Press [Flash]. Ž Flash lamp lights for 2 seconds. 2. Dial the requested extension number. 3. End the call by going on-hook or by pressing another call appearance button, the Disconnect button, or the D[...]

CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)_ Single-Line Voice Terminal Operations If a single-line voice terminal is the Night Service answering position, the user will flash the switchhook to extend a CAS call to the originating branch location. The CAS calls can be put on Remote Hold any time a caller wishes to wait[...]

CHAPTER 7. ROUTINE MAINTENANCE CHAPTER 7. ROUTINE MAINTENANCE Testing The only routine maintenance required for the attendant console is a test of the alphanumeric display and the console lamps. Perform this procedure often (at least weekly) and notify the System Manager if the console does not operate properly. To test the alphanumeric display and[...]

CHAPTER 7. ROUTINE MAINTENANCE Power Failure If commercial power fails, the system’s battery backup will keep the attendant console operating for a short time. When this time expires, the Power Failure Transfer feature will automatically activate, and the console will not operate. When power is restored, ” all consoles are restored to normal op[...]

CHAPTER 8. USING THE CONSOLE CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM The attendant console provides access to several features and facilities that can be used to troubleshoot system problems. This chapter presents some procedures and suggestions for isolating and analyzing troubles before calling for higher-level maintenance. Troubl[...]

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM If the system does not have the remote maintenance option, the Alarm Reported or Ac k lamp remains dark when the Alarm or Alm lamp lights for an alarm. In this case, you must notify the System Manager when an alarm condition exists. . Optional Alarm Lamps The Alarm or Alm lamp on the console a[...]

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM • Trunk Group Busy/Warning indicators to Attendant —used to provide an indication of trunk usage. • Trunk Identification (V2, V3, and Generic 1 systems)—used to specifically identify a trunk where trouble is encountered. Automatic Circuit Assurance (ACA) This feature helps the attendan[...]

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM Busy Verification of Terminals and Trunks This feature allows attendants to place test calls to trunks, voice terminals, and hunt groups (Direct Department Calling and Uniform Call Distribution groups). Busy Verification provides an easy method of checking the condition of these facilities. Wh[...]

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM • TERMINATED displayed, and ringback heard—called extension is idle and ringing —verification is successful. Talk to the called party, or release from the call. • ALL MADE BUSY displayed, and reorder tone heard—all hunt group members have activated make busy. Release from the call, a[...]

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM DCS Busy Verification of Terminals and Remote Trunks This feature allows attendants to place test calls to trunks and voice terminals at a remote location within the same DCS network. Busy Verification provides an easy method of checking the condition of these facilities. When the feature is a[...]

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT • Intercept tone heard— invalid trunk access code or Personal Line trunk group. Press (Cancel), and try again. 3. Dial desired trunk group member number. THE SYSTEM Central Office • DENIED displayed, and reorder tone heard— a trouble condition exists on the DCS link. Press (Cancel), and report th[...]

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT 5. Dial a trunk access code member number pair. THE SYSTEM • Confirmation tone heard—trunk is idle and 1-way successful. Release from the call. • Ringback heard—trunk is idle automatic tie trunk or verification is successful. Release from the call. • Dial tone heard—trunk is idle and can be u[...]

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM Note: DCS is required for remote trunk group select buttons busy and warning indicators, but the buttons themselves will work without DCS. Trunk Identification When a voice terminal user in the system experiences noise or poor transmission on a trunk, the user can conference the attendant into[...]

CHAPTER 9. SYSTEM SUMMARY List of Dial CHAPTER 9. SYSTEM SUMMAR Y Code s The Basic and Enhanced Consoles have 19 programmable feature buttons. However, some features may not be assigned to a button, but can be accessed by dial code. The following is a list of the feature activate and deactivate codes. The System Manager will fill in the codes . Fea[...]

CHAPTER 9. SYSTEM SUMMARY Zone 8 Zone 9 All Zones Controlled Restrictions: Group of Voice Terminals - Activate Group of Voice Terminals - Deactivate Single Voice Terminal - Activate Single Voice Terminal - Deactivate Facility Test Calls Hunt Group Busy Activation (Make Busy) Last Number Dialed Leave Word Calling Message Retrieval Lock Leave Word Ca[...]

CHAPTER 9. SYSTEM SUMMARY Zone 9 All Zones Print Messages Priority Call Program Access SMDR Account Code Transfer into AUDIX (G1) Trunk Answer Any Station Voice Coverage Message Retrieval Voice Principle Message Retrieval 9-3[...]

CHAPTER 9. SYSTEM SUMMARY System and Console Parameters Some preset system parameters —that is, limits, intervals, and Class of Restriction (COR) numbers—pertain to the operation of the attendant console. For convenience, these parameters are listed here. (Up to 64 COR numbers are available. However, space is left here for only 12 numbers.) The[...]

CHAPTER 9. SYSTEM SUMMARY Class of Restriction Numbers Notes: Code Calling Playing Individual Attendant Attendant Attendant Attendant Attendant Attendant Attendant Cycle Access Night Attendant Loudspeaker Paging Timeout Timed-Reminder Interval: Held Call No Answer Return Call and later systems) Yes No Extension Interval 9-5[...]

CHAPTER 9. SYSTEM SUMMARY Trunk Group Warning Limits: Trunks in Group (Type/No.) Warning Limit Trunks in Group (Type/No.) Warning Limit Trunks in Group (Type/No.) Warning Limit Trunks in Group (Type/No.) Warning Limit Trunks in Group (Type/No.) Warning Limit Trunks in Group (Type/No.) Warning Limit 9-6[...]

CHAPTER 10. REFERENCES CHAPTER 10. REFERENCES The following is unabbreviated listing of Generic 1 and System 75 documents. Included is a brief description of each document in the list. For a complete listing of documents, refer to the DEFINITY® Communications System Generic 1 and System 75—Documentation Guide, 555-200-010. To order copies of any[...]

CHAPTER 10. REFERENCES AT&T System 75— Installation and Test 555-200-104 Provides the information necessary to perform the tasks of installing and testing the system’s common equipment. Includes a description of the necessary tools and equipment. Information in this document applies to both System AT&T System 75—System Maintenance Pro[...]

CHAPTER 10. REFERENCES DEFINITY® Communications System Generic 1 and System 75— 555-200-500 Administration and Measurement Reports Describes the management of the system administration and operation. Includes the guidelines for initialization, reconfiguration, backup procedures, monitoring system performance, and maintaining system security. Inc[...]

CHAPTER 10. REFERENCES DEFINITY® Communications System Generic 1 and System 75— 555-200-723 Hospitality Operations Contains the procedures for using the system’s hospitality services. These services include a group of system-based features that support the lodging industry. Hotels and motels use the features to improve their property managemen[...]

CHAPTER 10. REFERENCES DEFINITY® Communications System Generic 1—Implementation 555-204-654 Provides the procedures and associated forms for collecting system and terminal software information. This information is used to initialize the system using the System Access Terminal . 10-5 User instruction booklets are also available for all terminals [...]

CHAPTER 11. GLOSSARY CHAPTER 11. GLOSSARY Access Code A 1-, 2-, or 3-digit dial code used to activate or cancel a feature or access an outgoing trunk. The star (*) and pound (#) can be used as the first digit of an access code. Administer To access and change the parameters associated with the services or features of the system . . Answer-Back Code[...]

CHAPTER 11. GLOSSARY Call Appearance, Voice Terminal On all multi-appearance voice terminals except the 7401 D, button labeled with an extension number used to place outgoing calls, receive incoming calls, or hold calls. Two lamps next to the button show the status of the call appearance or status of the call. (The 7401 D has two call appearances b[...]

CHAPTER 11. GLOSSARY Console See Attendant Console. Coverage Answer Group A group of up to eight voice terminals that ring simultaneously when a call is redirected to it by Call Coverage. Any one of the group can answer the call. Coverage Call A call that is automatically redirected from the called party’s extension number to an alternate answeri[...]

CHAPTER 11. GLOSSARY Enhanced Attendant Console This model has warning and control lamps on 12 of its trunk group select buttons (versus 6 for the basic console). The Enhanced Console may be used with V1, V2, V3, and G1; but in V1, V2, and V3, only the left six trunk group select buttons use the warning and control lamps. Extension Number A 1 throu[...]

CHAPTER 11. GLOSSARY Link A transmitter-receiver channel or system that connects two locations (for example, the link between the System and the customer-supplied Property Management System). Principal (User) In terms of Call Coverage or Bridging, a person for whom a call was originally intended . Private Network A network used exclusively for hand[...]

CHAPTER 11. GLOSSARY Selector Console An optional device attached to the Attendant Console. The Selector Console gives a visual indication of the status of the extension numbers assigned to the system. Available, in two models; Basic Selector Console and Enhanced Selector Console. The Enhanced Selector Console has 20 Hundreds Group Select buttons, [...]

CHAPTER 11. GLOSSARY Uniform Dial Plan (UDP) A feature that allows a unique 4- or 5-digit extension number for each terminal in a Distributed Communications System (DCS) or Main/Satellite/Tributary configuration. Voice Terminal A single-line or multi-appearance voice instrument (telephone). Wide Area Telecommunications Service (WATS) A service that[...]

CHAPTER 12. INDEX CHAPTER 12. INDEX A Abbreviated Dialing 4-1 Activating the Console 3-1 Alarm indicators, Console 8-1 Alarm Lamps 2-11 Alarm Lamps, Optional 8-2 Alarm/Alarm Reported Lamps 8-1 Alm-Ack Lamps 2-9, 8-1 Alphanumeric Display 2-21 Alternate Routing, Automatic 4-6 Answering Calls 3-1 Attendant (Atnd) Lamp 2-7 Attendant Auto-Manual Splitti[...]

CHAPTER 12. INDEX Calls (Continued) Emergency 3-1 Emergency Access to the Attendant 4-17 Extending 3-8 Extending From Extension Numbers to Outside Numbers 3-10 Extending Incoming Trunk Calls to Outside Numbers 3-12 Facility Test 4-19 Forwarding All 4-10 Holding 3-6 inter-PBX Attendant 4-26 Parking 4-12 Placing 3-2 Releasing 3-6 Splitting 3-7 Timed [...]

CHAPTER 12. INDEX Emergency Calls 3-1 Extending Calls 3-8 Extending Calls From Extension Numbers to Outside Numbers 3-10 Extending Incoming Calls to Extension Numbers 3-8 Extending Incoming Trunk Calls to Outside Numbers 3-12 Extension Number Status 2-33 F Facility Busy Indication 4-18 Facility Test Call 4-19 Failure of Commercial Power 7-2 Feature[...]

CHAPTER 12. INDEX Lamps (Continued) Cent Act 4-5 Cent Deact 4-5 Display-Related 2-28 Extension Busy Indication 2-30 Forced Release 2-12 Hold 2-12, 2-7 Link Failure 8-2 Major Alarm 8-2 Night 2-13 PMS Link Failure 8-2 PMS Printer Alarm 8-2 Position (Pos) Avail 2-9 Position (Pos) Busy 2-13 SMDR Failure Alarm 8-2 Split 2-12 Warn 2-5, 44 Leave Word Call[...]

CHAPTER 12. INDEX Stored Number Button 2-30,4-18 Straightforward Outward Completion 4-38 System Parameters 94 System Summary 9-1 T Testing 7-1 Through Dialing 442 Time-of-Day Routing 4-38 Timed Reminder 3-7, 4-2, 441 Timed Reminder Tone 2-35 Timer Button 2-29 Tones Associated With CAS Calls 6-20 Attendant Console 2-33 Busy 2-33 Call Waiting Ringbac[...]

TO ORDER COPIES OF THIS MANUAL Call: AT&T Customer information Center on 1-800-432-6600 In Canada Call 1-800-255-1242 Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219-1385 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the [...]