Avaya 2402 manual

2402 Digital T elephone User ’ s Guide 555-233-789 Issue 1 October 2003[...]

NOTICE While re asonable ef forts we re made to ensur e that the i nformatio n in th is docum ent was co mplete and accura te at the time of p rinting , A vaya Inc . can assume n o resp onsibili ty for any errors. Chan ges or co rrection s to the informa tion con tained in this docum ent may be inc orporate d into f uture i ssues. HEARING AID COMP [...]

3 Contents Over view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Safet y Info rmatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2402 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 6 Head sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8[...]

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5 Overview The 2402 D igital T ele phone is a two-lin e digi tal teleph one fo r use with a n Avay a call p roces sing syst em. This guide c overs how to use yo ur new 24 02 Digita l T elephone . This documen t is inten ded for telephone users who have a 2402 on their de sks. It i s not inte nded t o be a tec hnical re ference guide for System Admi[...]

6 2402 T elephone Components Refer t o Figure 1 below to familiar ize yours elf with your 240 2 telephon e displa y, but tons , and prog ram ma ble feature s. FIGURE 1 2402 T elephone Components T able 1 de scrib es the 24 02 tele phone co mpone nts prese nted in Fi gure 1. 1 4 2 6 7 3 10 14 13 12 11 8 CONFERENCE 9 5[...]

7 T ABLE 1 The 240 2 T elephone C omponents The follo wing ite ms corres pond to t he number s in Fi gure 1. 1) Call appe arance buttons — Fo r access ing incomin g/ ou tgoing lines. 8) Drop button — Disc onnects the curr ent call . If you are on a conf er ence call, pres s this button to drop the last person you added to the co nf er enc e. 2)[...]

8 Headsets T o make or answe r a call w ith a he adset, yo u must ta ke the handset o ffh ook. T o disco nnect, you mus t hang up the han dset. Heads ets consis t of a headpiec e ( 1 in Fig ure 2 belo w) and m odular base unit ( 2 ). The b ase unit plugs in to the Ha ndset jac k ( 3 ). FIGURE 2 The Heads et Attached to a 2402 T elephone The followi[...]

9 — Tris tar V oice T ube top H81 — Tris tar N ois e Canc eli ng top H 81N — Duoset (Supra Sta rter) V oice T ube H141 Hea dband onl y — Duoset (Supra Sta rter NC) Noise Ca nceling top H141 N Headba nd only — Duoset (Earset Starter) V oice T ub top H141 Ea rhooks on ly — Duoset (Earset Starter NC) N oise Canc eling to p H141N Earhooks o[...]

10 Call Appearance and Call Identification Displays The 2402 disp lays the status of the two ca ll appeara nces, the call er ID informa tion, th e current d ate and ti me, and i nforma tion provi ded by th e Avay a call pr ocessi ng syste m. The da te and time inform ation is prov ided by yo ur call proce ssing syste m. This informa tion i s displa[...]

11 Status Icons The icon s displa yed o n the call appea rances o f your 2402 telep hone are explain ed in t he follow ing tabl e. Thes e icons replace th e functio nality of the green lamps and e quiva lent flash rates . Status Icons Icon Definition Ringin g An inc oming ca ll is w aiting to be ans wered. See “ T ones and Thei r Meaning” on pa[...]

12 Call-Handling Features This s ection pro vides th e proc edures for handling calls w ith the 24 02 telepho ne. In addition t o com mon proce dures provided in this s ection, re fer to the Ov erview for t he A vaya Com municati on Manag er Software (555-233-7 67) for al terna te proc edures . When a c all arriv es at you r 2402 telephone , you h [...]

13 . The Red ial (or Las t Number D ialed) fe ature au tomatica lly redia ls the la st number y ou dia led (up to 24 digits ). T o redial th e last numb er that you dialed Press . . The Speak er al lo ws y ou t o pl ac e c all s o r ac ce ss oth er featu res w ith out lift ing your hands et. However , in order to spea k to the other party , you mus[...]

14 . The T ransfer feature all ows yo u to transf er a ca ll from yo ur tele phone to anot her extens ion or ou tside number . T o transfer the curren t call to anot her exten sion 1. While o n a ca ll, pre ss . 2. When yo u hear dial t one, dial the numbe r to whic h the cal l is t o be transferr ed. 3. Do on e of the fol lowing : • T o trans fe[...]

15 The Co nference feature allows y ou to conferen ce up to six pa rties (includi ng yoursel f) on a cal l. T o add anothe r party to a cal l 1. Press . 2. When y ou hear d ial ton e, dial th e number o f the pers on you w ant to add to the call . 3. W ai t for an ans wer . 4. T o add th e person to the c all, pres s again. (If the called pa rty do[...]

16 Personalized Settings Y ou can set your p referen ces fo r the follo wing: • ring pat tern • visual ring The Ring Pattern o ption allows yo u to ch oose a pe rsonaliz ed ring ing patte rn for your telephone . Y ou can choos e from amo ng eight d iffere nt patterns . T o select a pe rsonalized rin ging pattern 1. While y ou are on-hook, p res[...]

17 Performing a S elf T est The Self T est option, w hich ap pears on this scre en, ve rifies the operation of the 2402 telep hone’ s lam ps and display compon ents. While the telep hone is running i n self -test mode , you ca nnot make and re ceive c alls usi ng the dialpad and call -handli ng but tons . T o have the 2 402 telepho ne perfor m a [...]

18 • Feat ures other than tho se assi gned to y our dia l pad key s can be access ed by dia ling a 1 -, 2-, o r 3-digit feature ac cess c ode, witho ut using . Y our system m ana ger can suppl y thos e access c ode s for you. Features Administer ed on 2402 Dial Pad Dial Pad Key Feature Administered on Dial Pad Key 1 2 3 4 5 6 7 8 9 0 * #[...]

19 The Abbr eviated Dialing (AD) featu re allow s you to s tore sele cted t elephone numbers for qui ck and ea sy dial ing. Each n umber can be a comp lete or partial te lephon e number , an exten sion num ber , or a trunk or f eature acc ess cod e and ca n contai n up to 24 dig its. A bbrevi ated Dia ling o f fers f our po ssibl e types of lists ?[...]

20 T o call a n umber us ing an AD bu tton Whi le off-hook , pre s s and then the dial p ad ke y that corresp on ds to the AD numb er you wa nt to call. Y ou will hear ringback tone . For exam ple, to c all the n umber sto red as AD entry F 3, press , and then pres s 3 . The Ca ll Forwa rding featu re tem porarily fo rwards a ll your c alls to an o[...]

21 The Ca ll Picku p feature l ets you a nswer a call at y our tel ephone for another exten sion i n your pi ckup gro up. If y o u can us e the Dir ected C all Pic kup featu re, you c an pick u p a ca ll ringin g at a spe cific extensi on without t he extens ion being a mem ber of your pic kup group. To an swer a cal l placed to a membe r of your p[...]

22 T o leave a message without rin ging an extensio n 1. Press an d then the dial p ad key o n which the Leav e Word Calli ng feature is ad ministere d or Dial the Le ave W ord Call ing acce ss c ode (while o ff -hook). 2. When yo u hear dial t one, dial the extens ion a nd listen for the confirm ati on ton e. Messag e lamp goe s on at the ca lled [...]

23 The Whis per Page feature al lows you, if you have app ropriate pe rmission s, to make an ann ounceme nt to a person at a nother extensio n currentl y on another c all. Onl y the person at the o ther exten sion hea rs the announc ement; the other p erson on t he call c annot hear the m essage. T o make an important an nouncement to some one at a[...]

24 T ones and Their Meaning Note: The ta bles belo w desc ribe the de faults fo r each ringing an d feedbac k tone. Chec k with you r system manager to verify i f the des criptions in the Mean ing column a re accura te for your system. Ringing T ones are pro du ced by an incomi ng call . Feedback tones are those w hich yo u hear t hrough the handse[...]

25 Feedback T ones (continued) T o nes Mea ning coverag e One short burst of to ne; indicat es y our call wi ll be se nt to an other exte nsion to be ans wered by a covering user . dial A continuo us ton e; indica tes dial ing can begi n. intercep t/ time-out An a lternating high a nd low t one; indicate s a diali ng error , a den ial of the servi [...]

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27 Index Numerics 2402 telepho ne compon ents , 6 displ ay , 7 feedbac ktone s , 24 ringing ton es , 24 A Abbreviat ed Diali ng , 19 AD button , 19 Automatic Dialin g , 17 , 19 C call app earanc e displa ys , 10 call app earanc e/feature b uttons , 7 Call Forw arding , 17 , 20 call han dling feature s , 12 call ide ntific ation dis plays , 10 Call [...]

28 S safety in formation , 5 Self Test o ption , 17 se lf-test mode , 17 Send All C alls , 22 spea ker but ton , 7 sp ea ker fea ture , 13 status ic ons , 11 T tones feed back , 24 Transfer bu tton , 7 Tra nsfer f eatur e , 14 trunk iden tifier , 10 U user c hecklis t , 9 V Visual R ing optio n , 16 vo ic e feat u res Abbreviate d Diali ng , 17 Cal[...]