Avaya 555-250-701 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Avaya 555-250-701. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Avaya 555-250-701 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Avaya 555-250-701 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Avaya 555-250-701, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Avaya 555-250-701 debe contener:
- información acerca de las especificaciones técnicas del dispositivo Avaya 555-250-701
- nombre de fabricante y año de fabricación del dispositivo Avaya 555-250-701
- condiciones de uso, configuración y mantenimiento del dispositivo Avaya 555-250-701
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Avaya 555-250-701 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Avaya 555-250-701 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Avaya en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Avaya 555-250-701, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Avaya 555-250-701, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Avaya 555-250-701. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    2420 Digital T elephone User’ s Guide 555-250-7 01 Issue 2 Nov em ber 20 02[...]

  • Página 2

    NO TICE While re asonab le eff or ts w ere made to ensure t hat the in fo rmation in this docum ent w as comple te and acc ura te at the ti me of printing , A va ya In c. can assume n o respons ibility f or an y errors . Changes or correc tions to t he inf or mation containe d in th is documen t ma y be incorpora ted into f uture is sues. HEARING A[...]

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    iii Contents Over view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Support for Call Center Users . . . . . . . . . . . . . . . . . . . . 2 Support for Optional Devices . . . . . . . . . . . . . . . . . . . . . 3 Safet y In forma tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2420 Telephone Com[...]

  • Página 4

    iv Using Dis play Feat ures . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . 47 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49[...]

  • Página 5

    1 Over vie w The 2420 Digital T elephone is a m ulti-line digital te lephone f or use w ith an A va ya M ultiV antage™ soft ware 1.1 or late r . It is desi gned to pu t con v enient f eatures and cap abilitie s at y our finge r tips, i ncludin g: • an easy-to-r ead scree n— that allo ws you to vie w call ap pear ance/f eature but ton labels, [...]

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    2 Suppor t f or Call Center Users T o meet th e needs of th ose working in call center s, the 2420 tele phone off ers the f ollo wing: • Call Center M ode operation— a vailab le from the Opt ions Scree n, this setting changes the st andard displa y from 8 to 12 call appea rance/f eature bu tton la bels . When y ou select this mode , the botto m[...]

  • Página 7

    3 Support f or Optional Devices Optiona l de vices are a v ailab le to e xpand the c apabiliti es of the 2420 telephon e. They incl ude: • 20A Stand — Ev er y 2420 telephone come s equipp ed with a c on v er tibl e stand that allo ws y ou to in stall the 2 420 teleph one on y our desk top or on a wal l. Y ou m ust replac e this con ver tib le s[...]

  • Página 8

    4 2420 T elephone Components Refer to Figure 1 be low to famil iarize yours elf with you r 2420 te lephone scre en displa y, buttons, and prog rammable feature s. FIGURE 1 2 420 T elephone Compone nts T abl e 1 describes the 2 420 telephone c omponen ts pres ented in F igure 1. MESSA GES HOLD TRANSFER CONFERENCE DR OP REDIAL SPEAKER HEADSET MUTE EX[...]

  • Página 9

    5 T ABLE 1 Th e 2420 T elephone Comp onents The f ollowing items corres pond to th e num bers in Fi gure 1. 1) Call appearance/feature buttons — F or acc essi ng i ncomi ng/o utgoi ng lin es and pr ogra mmed f eatur es. An underscore indica tes the currently select ed call app earance. 7) Dia lpad — Stan dard 12-button pad f or dia ling telepho[...]

  • Página 10

    6 2420 T elephone User Chec klist The remainder of th is guide conta ins proc edures f or using s pecific sc reens , f eatures, an d ke ys on the 2420 tele phone . The f ollo wing tab le directs y ou to sectio ns e xplaining spe cific ac tivities y ou ma y want to p erf or m. To S e e Unders tand cal l appear ance / f eature b utton dis pla ys “T[...]

  • Página 11

    7 The Home Screen The Hom e screen , which co nsists o f three pag es, d ispla ys the a vaila ble call appear ance/fe ature b uttons, ca ller ID inf or mation, the current da te and time, softk e y s , and inf ormation pro vided b y the A va ya call proc essing system. In gener al, you use th e Home s creen to perf or m stand ard call handlin g. Wh[...]

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    8 Navigating i n the Home Screen P ages Call Appearance a nd Call Identification Displa ys By def ault, the 2 420 telep hone has eight cal l appear ance /f eature b uttons per screen page; 12 c all appe arance /f eature b uttons are shown on the firs t two pages of the Ho me Screen when Call Center m ode is enab led. Beginni ng with the first b utt[...]

  • Página 13

    9 Status Icons The icon s displa y ed on the call appe aran ce/f eature b uttons of y our 2420 telephon e are e xplained i n the f ollow ing tab le. These icons re place th e function ality of t he green LEDs and equi va lent flas h rates . In additi on, the f ollow ing ico ns are di spla yed in ce r tain f eature-spe cific applica tions . Status I[...]

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    10 Call-Handling Features The procedures in this section assume t hat y ou are pe rf orming call h andling with the Ho me screen displa ye d on the 2420 telepho ne. I n addition to comm on procedu res pro vided i n this se ction, ref er to the Ov erview f or the A va ya MultiV antage™ Softw are (555-233-767) f or alter nate proce dures . When a c[...]

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    11 . The Speed Dial f eature all ows yo u to ha v e the 242 0 telephon e auto maticall y dial cal ls to tel ephone numbe rs stored in y o ur per sonal direct or y . See the procedure s in “Managi ng Y our Speed D ial List ” on page 17 for creat ing and maintai ning y our pers onal 2420 telephon e directory . T o make a call to a per sonal direc[...]

  • Página 16

    12 . The tw o-wa y b uilt-in s peak er phone allo ws yo u to mak e and ans wer calls witho ut lifting you r handset. K eep in mind th at tw o-wa y speak er phones ma y not ope rate satisf actorily in e very en vironmen t (such as in v er y noisy locati ons). T o make or answ er a call w ithout lifting the handset, or to use t he speakerp hone with [...]

  • Página 17

    13 . The T ransf er fea ture allo ws you t o trans fe r a call from y our telephon e to another e xtensio n or outsi de num ber . T o transfer the current ca ll to another e x tensio n 1. While on a cal l, pres s . 2. When y ou hear di al tone , dial th e numb er to which the call is to be tran sf erred. 3. Do o ne of the f ollo wing: • T o trans[...]

  • Página 18

    14 The Conf erence f eature allo ws you t o conf erence up to six parties (inclu ding y ourself) on a call. T o ad d another party to a call 1. Press . 2. When y ou hear dial tone , dial the numbe r of the pers on y ou wa nt to add to t he call. 3. W ait for an ans wer . 4. T o add the person to the ca ll, press again. (If the c alled party does no[...]

  • Página 19

    15 The Speed Dial Screen Using the Speed Di al screen , yo u can sto re up to 104 spee d dial ent ries in the personal directory of y our 2420 teleph one. Y ou can ac cess th is scree n by pressing th e SpDial so ftke y at the Home s creen. Note: The pe rsonal di rectory containin g yo ur speed dial entrie s of nu mbers yo u call freq uently i s st[...]

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    16 W orking in the Speed Dial Screen Note: After y ou access specific screens to manag e y our speed dial entries , the sof tke ys displa yed at the botto m of the s creen ch ange to ref lect the activities that y ou can perf orm. F or e xample, w hen y ou access th e Edit sc reen, y ou can choose f rom the Add , Delete , and Done k eys. The Edit a[...]

  • Página 21

    17 Mana ging Y our Speed Dial List Usin g the Speed Dial scre en, y ou can s tore up to 104 speed dial entries in y our person al 2420 te lepho ne directo r y . Y ou ca n acces s this scree n by pressi ng the SpDial softk ey at the Home screen. When y ou ha ve created a speed di al list, t he Speed Dial scre en displ a ys the sa v ed ent r ies in a[...]

  • Página 22

    18 Dialing Con ventions It is impor tant that y ou obse r v e the f ollo wing con ven tions as you enter s peed dial number s: • Y ou can en ter tele phone n umbers u p to 20 ch arac ters long , includi ng speci al char acters an d spaces . • Y ou mus t include the co de require d to acce ss an outs ide line (f or exam ple, “9”) f or ex ter[...]

  • Página 23

    19 4. When y ou are don e entering a name , press t he f eature b utton to t he left of the Number fie ld (Edit Num ber screen ) to adv ance to that fi eld. 5. Using the d ialpad, ente r the tel ephone n umber f or this speed dial entry . Y o u can enter nu mbers up to 20 cha racters long , incl udin g speci al char acters a nd space s. 6. When y o[...]

  • Página 24

    20 6. Using the dialpad, edi t the telep hone n umber f or this spe ed dial e ntr y . Y o u can enter nu mbers up to 20 cha racters long , incl udin g speci al char acters a nd space s. Note: Y ou can use the f eature butto n to the right of the N umber fi eld to go direct ly to the end of any e xisting te xt in th at field. T he f eature button to[...]

  • Página 25

    21 The Call Log Screens The 2420 telep hone can store up t o 100 entrie s in the Ca ll Log . By def ault, all ne w calls are logged, a nd the n umber of new ca lls is d ispla yed below the dat e and tim e on y our 2420 telephon e (see “The Home Screen” o n page 7). Note: When pow er to the telephon e is inte rrupted, all en tries in the Cal l L[...]

  • Página 26

    22 The mos t recent ca ll is di spla yed in the top-m ost posit ion of the first page . When the log i s full (th at is , 100 cal ls), the log autom atically deletes the olde st call inf ormation to allo w f or continuo us loggi ng witho ut interruption. I n addit ion, yo u can del ete sp ecific en tries from the Call Lo g Detail screen. Note: Ev e[...]

  • Página 27

    23 Call Log Detail Screen The Call Log Deta il scree n, whic h is acces sed from t he Call Log Summary screen , allo ws y ou to: • Vie w addit ional inf ormation, such as call type and the date and time th at the cal l wa s processed. • Mak e a call to the entry displa yed di rectly fro m this s creen (se e “Using th e Call Log” on page 2 5[...]

  • Página 28

    24 W orking in the Call Log Detail Screen W orking in t he Call Log Detail Scr een T o Press Mak e a call to th e entry displ ay ed The Call s oftk ey Vie w the ne xt call log e ntry Vie w the pre vious ca ll log en tr y Remo ve th e select ed entry The Dele te soft ke y Sav e the s ele cted e ntr y as a speed dia l entr y The Sa v e softk ey Retur[...]

  • Página 29

    25 Using the Call Log The Cal l Log f eature is f actory set to rec ord ans wered, una ns wer ed, and outgoing calls . For in formation o n disab ling the Call Log or changing the ca ll types y ou want logged, s ee “Call Log Set up” on p age 35 in “Selecting P ersonal ized Options .” T o vie w the list of al l calls recor ded in the Ca ll L[...]

  • Página 30

    26 T o save an en try in the Cal l Lo g to y our S peed Dial List 1. F rom the Hom e screen, press the Log softk ey . The Call Log Su mmary scr een is dis played. 2. Use and to scrol l through th e Call Log Summary pages . 3. When y ou locate a n entry you want to sa ve , press the b utton corresp onding to the entry . The Call Log Detail screen fo[...]

  • Página 31

    27 The Label Action Screen The Label Action s creen, whic h is acces sed b y press ing the L abel soft ke y at the Home s creen, al lo ws y ou to: • cust omize th e labels f or the call ap pearan ce/f eature bu ttons prog rammed on the ca ll processing system • vie w the de f ault labels f or the call appear ance/f eature b uttons progr ammed o[...]

  • Página 32

    28 W orking in the Label Action Screen Note: After y ou access specif ic screens to manag e the lab els of you r call appear ance/f eature b uttons , the soft ke ys displa yed a t the botto m of the sc reen ch ange to re flect the a ctivitie s that y ou can perf or m. Note: K eep in m ind that w hene ver y ou are chang ing the la bels of c all appe[...]

  • Página 33

    29 Managing Y our Call Appearance/ Feature Button Lab els Using the Label Action sc reen, y ou can cust omiz e the labe ls of the call appear ance/fe ature b uttons on the 2 420 telep hone and t he EU24 Ex pansion Module ( if install ed), vie w the labels of the cal l appear ance/f eature b uttons on the call process ing syst em, and re store the d[...]

  • Página 34

    30 5. When yo u are done making c hange s, do one of the f ollowing: • T o sa v e your entr ies an d return to the L abel Select screen, pre ss the Save softk ey . • T o return to the Lab el Select sc reen wit hout sa ving y our ent r ies , pres s the Ca nce l softk ey . • T o return to P age 1 of the Home sc reen with out sa ving y our entri[...]

  • Página 35

    31 Y ou can del ete the cu stom labels y ou created f or the ca ll appear ance/f eature but tons and restore t he def ault lab els from t he call pr ocessing s ystem. T o restore the default labels 1. F rom th e Home sc reen, pr ess the Label softke y . The La bel Acti on sc re en is di splaye d. 2. Press the Restore softk ey . The Lab el Restore s[...]

  • Página 36

    32 The Options Screen The Options screen, whi ch is ac cessed by pressing the Optio n softk ey at t he Home s cre en, al lows you to set your pr eferenc es for the followin g: • ring patt er n • screen contrast • log setup • visual ri ng • self te st • displ a y mod e — normal disp la y mode (8 call ap pear ance/f eature b uttons) or [...]

  • Página 37

    33 W orking in the Options Scr een Note: If y ou press , a se cond screen is di spla yed th at allo ws you to enab le an d disab le the A utomatic Gain Contr o l (A GC) f eature f or the handset, headset, or speak er phone . It is strong ly recom mended t hat yo u lea v e the def ault setti ngs unch anged; ho we ver , hea r ing aid users ma y bene [...]

  • Página 38

    34 Selecting P ersonalized O ptions The Ri ng P attern option on the Options screen a llows you to choose a persona lize d ringing pattern f or your tel ephone . Y ou can choose from among eight d iff erent patte r ns. Note: If y ou receiv e an inco ming cal l while y ou are w orking in the Ring P attern option sc reen, y ou are a utomatic ally ret[...]

  • Página 39

    35 3. Use and to adju st the le v el of con trast. Note: If an EU2 4 is connec ted to y our 2420 tele phone , the d ispla y show s the cont rast le vel f or the EU24 as wel l. Press th e appropriate b utton to indi cate wh ether y ou w ant to adjust the contr ast f or the telep hone or the EU24. 4. Do o ne of the f ollo wing: • T o return to the [...]

  • Página 40

    36 The Visual Ring option on the Opti ons screen allow s y ou to ch oose a v isual alert for in coming c alls . When y ou enab le this option , the tele phone rings and the lamp ab ov e the 2420 displa y area flas hes when an i ncoming call a rrives . T o set the Vis ual Ring option 1. F rom the Hom e screen, press the Option softk ey . The Options[...]

  • Página 41

    37 When t he 2420 te lephone i s first in stalled, it is set to displa y 8 call appear ance/fe ature b uttons per scre en page . The Dis pla y Mode option o n the Opti ons screen a llow s users (pa r ticularly t hose wo rking in Cal l Centers) to choose an al ternate displa y of 12 call appea rance/f eature b utton s on each of the firs t two scree[...]

  • Página 42

    38 The Er ase All option on the Opti ons screen allow s y ou to er ase all of the persona lize d setting s and reset th e 2420 tel ephone to its def ault setti ngs. This op tion e rases y our customiz ed call appe arance /f eature b utton labe ls and all en tries sa ve d in y our Ca ll Log an d Speed D ial List. Note: The contr ast le vel s etting [...]

  • Página 43

    39 When the 2420 telephone i s first in stalled, it is set to displa y screen te xt in English. The Langu age option on the Options s creen all ows y ou to choos e another la nguag e, inc luding: • German (Deutsch ) • French ( F ra nçai s) • Spanish ( Españo l) • Italian (It aliano) • Dutch (Nederland s) • P or tuguese (P or tugu ês)[...]

  • Página 44

    40 Using Selected V oice Features The fo llow ing f eatures are a va ilab le only i f yo ur system manage r has admini stered the m as f eature b uttons on y our 2420 telep hone or has sup plied y ou with the require d fea ture access codes. The Ab brevia ted Dialing (AD) f eature allo ws y ou to s tore selec ted telep hone num bers f or quic k and[...]

  • Página 45

    41 The Cal l F orw arding f eature tem porarily f orwar ds all y our cal ls to anot her e xtensio n or to a n outsid e numb er , dependin g on y our syst em. T o temporaril y redirect all cal ls to an e xtension o r outside n umber of y our choice 1. Press the button (if admin istered) (wh ile on-hook or off- hook) or Dial t he Call F orwar d f eat[...]

  • Página 46

    42 The Ca ll Pic kup f eature lets yo u ans wer a call at your teleph one f or another e xtensi on in y our pic kup g roup . If y ou can us e the Di rected Call Pic kup f eature, y ou can pic k up a cal l ringing at a s pecific e xtensio n withou t the e xtensi on being a member of y our pickup group . To ans wer a ca ll placed to a member of y our[...]

  • Página 47

    43 T o lea ve a messa ge without ringi ng an e xtension 1. Press the button or Dial t he Lea v e W ord Calling access code (while off-hook ). 2. When y ou hear di al tone , dial th e e xtensio n and lis ten f or the confirmation tone . Message lamp go es on at the called telepho ne (if so equipped). 3. Han g up . T o cancel a Lea ve W ord Calling m[...]

  • Página 48

    44 The Whis per P age f eature allo ws you, if y ou hav e appro priate permissions , to mak e an announcem ent to a pe rson at an other e xtension curre ntly on anot her call. Only the person at the other e xtensi on hears t he announ cement; th e othe r person on the call cannot h ear the me ssage . T o make an important announc ement (suc h as an[...]

  • Página 49

    45 Using Displa y Features The f ollowi ng f eatures are a vail abl e only if you r system manager has adminis tered them as f eature b uttons on yo ur 2420 tel ephone . The Cal l Timer a nd the Tim er f eatures are used to mea sure elap sed time on a call. The Call Tim er feature , on ce activ ated, mea sures el apsed time automati cally on all ca[...]

  • Página 50

    46 T o place a call to the name sho wn on the displa y 1. Pic k up the handset. 2. While t he name is sho wn, press the butt on (if administe red) or , if you do no t ha v e a button on y our set, press and then dial the number using the dial pad . Note: Y ou can also lea ve you r handset on-hoo k. The spe ake r phone will turn on auto maticall y w[...]

  • Página 51

    47 T ones and Their Meaning Note: The ta bles belo w desc ribe the def aults f or each ringing and f eedbac k tone. Check wi th y our syste m manag er to v er ify if the desc riptions in the Mean ing colum n are acc urate f or y our syste m. Ringing T ones are produced by an incomin g call. Feedbac k tones are those w hich y ou hear thr ough the ha[...]

  • Página 52

    48 Feedbac k T ones (c onti nued ) T ones Meanin g cov erage One sh or t burst of tone ; indica tes y our call wi ll be se nt to anoth er e xtension to be ans wered b y a co v ering user . dial A co ntinuo us tone; i ndicates dialing can begi n. intercep t/ time-out An alternating hig h and lo w tone ; indicate s a diali ng error , a denial of the [...]

  • Página 53

    49 Inde x Numerics 200A Mod ule Analog (U.S.) Ad junct Interface , 3 201A Mod ule Recorder In terface , 3 20A Stand , 3 2420 telepho ne displa y featu res , 45 feedbac ktones , 47 persona l directory , 15 ringing ton es , 47 supporte d languag es , 39 2420 telepho ne components , 4 2420 telepho ne display , 5 A Abbreviat ed Dialing , 40 AD button ,[...]

  • Página 54

    50 E editing Spe ed Dial en tries , 19 Erase All fe ature butto n , 38 Erase All op tion , 38 Erase softkey , 38 EU24 Expans ion Modu le , 3 Exit button , 5 F feature , 15 , 42 feedback tones , 47 G Group Listen feature , 2 H headset b utton , 5 headsets supported , 2 Hold fea ture , 11 Home scr een , 7 navigati ng pag es , 8 I inde x feat ure , 17[...]

  • Página 55

    51 P personal directory , 15 , 18 personal directory calls , 11 personal ized opti ons , 34 Play soft key , 34 R Redi al fe atur e , 11 ring patt ern , 34 Ring Patt ern f eatu re but ton , 34 ringing , 47 ringing to nes , 47 S safet y informat ion , 3 saving Call Log entrie s , 26 scree n , 34 Self Test feature butt on , 36 Self Test optio n , 36 s[...]

  • Página 56

    52[...]