Newpoint COMPASS 4 manual

Getting Started with Newpoint ™ Compass 4.0 also includes the Technical Support Guide Newpoint Technologies, Inc. 13 Red Roof Lane Newpoint Technology Park Salem, NH 03079 - 2929 USA telephone +1 603 898 - 1110 fax +1 603 898 - 1113 http://www.newpointtech.com support@newpointtech.com[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 2 January, 2 001 Newpoint ™ Compass software provides monitoring and control functions and information management for satellite earth stations. Software Version: Compass v. 4.0 Operating System: Windows NT 4.0+ Doc. Number: COMP - USER - 006 Doc. Revision Rev. 3.2[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 3 A Welcome from the President Welcome to the Newpoint family. This Guide contains information you will need to ensure success with Newpoint Compass. Each section contains practical information. Use this Guide to install the program, find answers to yo ur questions,[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 4 Contacting Newpoint Technologies Newpoint Technologies Headquarters Figure 1 Newpoint Technologies Headquarters Newpoint Sales Team Newpoint Sales hours are 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday. You can leave messages at any time; you will be contac[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 5 Contents A W ELCOME FROM THE P RESIDENT .................................................................. 3 C ONTACTING N EWPOINT T ECHNOLOGIES ........................................................ 4 Newpoint Technologies Headquarters .........................[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 6 M AINTENANCE P LANS - C OMPASS L ICENSED S OFTWARE ............................... 65 A PPENDICES ................................................................................. 68 W INDOWS N AVIGATION C ONVENTIONS ...............................................[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 7 About this Guide This Guide provides information and procedures required to install and configure Newpoint Compass software. Objectives With the assistance of this manual, you will be able to: q install all components of Newpoint Compass version 3. 0 q locate the [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 8 Document Conventions The following conventions are used throughout this gui de. Convention Indicates courier This typeface is used in examples of command sequences and ASCII file contents. Italic Text Italics identify new terms and variable expressions, such as pa[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 9 About the Program Figure 2 Sample Compass Console What’s in the box? System Configuration Flexibility In Compass Administrator, use simple point - and - click routines to add new sites (nodes) and devices. The Ad ministrator makes it easy to customize system ala[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 10 New in this Release Newpoint Compass builds on the strengths of its predecessor, Satnet ™ Manager for Windows NT. This section brie fly introduces features recently added to the program. Compass 4.0 can be installed and used on the Windows 2000 operating system[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 11 The Compass Device Wizard asks you simple questions, and then configures driver buses and the devices attached to them, based on your responses. The Wizard also generates device icons for eac h new device, to help you create system screens. It’s that simple. Th[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 12 Upgrade Information Important Information for Upgrading Compass From previous versions of Newpoint Compass Figure 3 To Upgrade, select Repair Compass clients distributed wi th older Compass releases (and custom clients compiled with toolkits from older releases) [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 13 • The following files are protected during an upgrade or re - installation to the same target directory ( COMPASS ). Any other file is subject to replacement. Th erefore, we strongly recommend that you avoid edits to files not included in the list. Ø etc s[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 14 Important Notes There is very little reason to upgrade a driver that is working properly in your system. If you do upgrade a working driver, be prepared to re - apply any cust omization you added to the previous point file and supporting screens. You will not be [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 15 The utility configu res the visibility and sensitivity attributes for all submodels that do not already have them configured. It sets them to True ( 1 ); the submodels will be visible and detectable. Command Description SCRPATCH Enter this command to update all s[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 16 Installing Newpoint Compass Directory Structure During installation, Newpoint Compass creates several directories for program configuration and executable files. Directory Contents COMPASS (root directory) The readme file (in .doc or .txt format) describes progra[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 17 Directory Contents gms • Newpoint Compass Draw optional graphics package gmsdong • Sentinel (protection key) installation files iml • Standalone Scripting (IM&L and RRIML) configuration and executable files irdrv • files developed using the In[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 18 Hard ware Requirements & Recommended Settings Processor Pentium II 233 MHz (see note below) Memory (RAM) at least 96 MB Hard Drive at least 300MB free space available for a complete installation Medium CD - ROM drive Mouse Use a three - button mouse to take a[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 19 Note The mini mum processor speed and installed RAM required to support your system is directly related to the number of devices, clients, and graphical user interfaces (GUIs) you plan to incorporate into the system. The requirements above will adequately support[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 20 Installing Newpoint Compass Installing from the Newpoint Compass CD - ROM is a simple process. To install, you should have Windows NT Administrator privileges, which allow you to perform NT system maintenance, such as setting up user accounts. Note These installa[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 21 Figure 5 Welcome to Installation It is especially important to close all other programs before you begin to install Compass. Click on Next to continue. Figure 6 Software License Agreement Click on Yes to accept the te rms of this agreement and to continue to the [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 22 Figure 7 Enter User Information If you are installing the program for evaluation, enter Demo . Click on Next to continue. Important Notes If Compass is in demo mode, the node shuts down after four hours. You will not be able to connect to this node from any other[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 23 Both keys are 25 - pin standard IBM PC serial / parallel port adapters with male and female connectors. Plug the female end of the blue Newpoint Compass key into a serial (COM) port on the back of the computer. Plug the female end of the gray Rainbow Draw key int[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 24 Figure 9 Select Installation Type Complete : Select the default to install all program files – for a typical configuration. Custom : Select this option to review individual program components to install. See below for details. Click on Next to continue. Figure [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 25 Installa tion Components These components are installed from the standard Compass 3.0 CD - ROM. Optional modules are only accessible if you have purchased them, and if your Compass key (dongle) is properly configured. Contact Newpoint Customer Service for assista[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 26 Figure 11 Enter System Super - User Newpoint Compass provides additional secur ity features to control point access. See the Newpoint Compass User Guide for details. Click on Next to continue. Note To configure a different super - user after initial installation,[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 27 Figure 12 The Windows Reg istry Editor Figure 13 Select Program Folder Click on Next to accept the default Program Folder, or type an alternate name. This Windows Program folder will contain icons to access program functions.[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 28 For easiest access to the program, the installation process also places two icons on your desktop. Click on the Compass Administrator icon to access the program’s adminis trative and configuration windows. Click on the Compass Runtime icon to open the Compass C[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 29 Figure 15 Important Information! IMPORTANT! Reboot your computer to complete a first - time installation. Click on Finish to close the window. If the option to reboot is selected, your system will shut down all open applications and reboot.[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 30 Installing the Apache Web S erver (optional) Figure 16 Apache Web Server Installation Option After Compass installation, you are asked if you want to install Apache Web Server, which is required to support the new Compass Web Interface. If you do not alr eady hav[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 31 Figure 17 DNS Settings for Windows NT[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 32 Figure 18 DNS Settings for Windows 2000[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 33 Installing Adobe Acrobat 4 (optional) Figure 19 Adobe Installation Option At the end of the installation, you are asked if you would like to install Adobe Acrobat. Acrobat is a cross - platform document viewer. All Compass User Guides and other documents loaded i[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 34 Figure 21 Select Installation Location Click on Next to accept the suggested installation location for the Adobe Acrobat files, or click on Browse t o select an alternate location. Figure 22 Installation Confirmation If the installation is successful, a pop - up [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 35 Note Adobe Acrobat Reade r is distributed free of charge on this CD. For additional technical support, related document management products, and updates to the Reader, please go to http://www.adobe.com on the Internet. Newpoint Technologies can not be held respon[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 36 Reinstalling Newpoint Compass In rare instances, you may need to reinstall Newpoint Compass to replace corrupt or lost files. (These problems are usually cau sed by hardware failures.) If you must reinstall the program, insert your Newpoint Compass CD ROM and pro[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 37 WARNING!! The files below are protected during upgrade or re - installati on to the same target directory ( COMPASS ). Any other file is subject to replacement. Therefore, we strongly recommend that you avoid edits to files not included in the list. Ø etc sy[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 38 Installing Your Rainbow Key Newpoint Compass uses a security key to prevent unauthorized access to program functions and components. To activate your key, fol low the simple steps below. If you do not activate the key, the program runs in demo mode, and only for [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 39 Note This path to the dglsetup executable file is only applicable if you installed the program to the default location suggested during the inst allation process. If you chose to install Newpoint Compass to another location on your hard drive, use the Browse butt[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 40 Modifying Port Settings During installation, the Sentinel Driver locates all ports known to Windows NT and configures these ports automatically. You can also define ports and edit settings; select Configure Sentinel Driver from the Functions menu. Most systems do[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 41 The Newpoint Device Library Newpoint Technologies includes a collection of Compass compatible device drivers and supporting Conso le screens with each Compass software distribution. Because there are so many drivers in this Device Library, we have also developed [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 42 Installing Library Drivers Figure 26 Device Library Installation Welcome Screen To install drivers from the Device Library, click on the Start button on the Windows NT desktop. Select Programs / Newpoint Compass / Driver Installation . (Or, you can double click o[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 43 Figure 27 Identify Install Source In some cases, you may want to install device drivers from a directory created on your hard drive, a virtual drive, or on a network drive. To access those drivers, they must be stored in COMPASS drv on the drive, or the insta[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 44 Figure 28 Select Device Drivers Click on each driver you want to insta ll. You can install each driver individually, or hold down the < C TRL > key on your keyboard as you select all the drivers you wish to install. Click on Select All or De - Select All to[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 45 Driver Upgrades The installation program determines if there is a driver directory with the same name already installed. If there is a previous installation, you are notified, and asked if you still wish to install the driver. Upgraded drivers, when installed, ar[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 46 Errors Occasionally, you may encounter the following issues as you attempt to install from the Device Library. Use the e xplanation beside each issue to try to resolve the problem. If you still experience problems, contact Newpoint Technical Support. Error Descri[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 47 Device Library Contents and File Structure The Device Library contains all code, documentation, and supporting materials for device drivers that integrate with the Newpoint Com pass™ satellite earth station management system. Each driver you select as you insta[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 48 Current Device Library, by Module ID The following devices are included in the Newpoint Compass 4.0 distribution. ID Driv er Supported Models 1001 Andrew APC 100 ACU APC 100 ACU 1002 Andrew APC 300 ACU APC 300 ACU 1004 Comsat RSI UDCs DCS10, USC14 1005 Comtech / [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 49 ID Driver Supported Models 1036 Scientific Atlanta Switch 7630A LNA Protection Switch 1037 Locus SSPA HPAC RM11 Switch, HPAC RM12 Switch, HPAC RM21 Switch, HPAC SSPA 1038 Locus Switches RCP1200 and RCP1100 LNA Switches, RCP1200 and RCP1100 UDC Switches 1039 IDB H[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 50 Logging Into and Exiting the System This section details how to start the Newpoint Compass computer, and to launch Newpoint Compass. IMPORTANT! Before you can use the program to monitor your system, you must configure System Parameters . The Comp ass User Guide c[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 51 Stopping and Starting Compass Administrator Open Newpoint Compass using one of the following methods: • RECOMMENDED: Click on the Compass Administrator icon placed on your Desktop during installation or • Select Programs/Compass from the Windows NT Start menu[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 52 Notes We recommend that you close all Compass clie nts before restarting the program. The Compass node is placed in Unavailable state if you initiate the Newpoint Compass Administrator, but the Compass service is not yet active in the Windows NT Services Administ[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 53 IMPORTANT NOTES Windows NT maintains its own Event Log, that records events as they occur on the PC. To access the Event Log, click on the Start button on the Windows NT Desktop. Select Programs , then Administrative Tools (Common) . On the Tools list, select the[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 54 As you initiate Compass, you may see the following messa ge: Current configuration exceeds actual license. You must reduce your configuration to match your license. Terminating Newpoint Compass core processes... Failed to enter IDLE state. Newpoint Compass state [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 55 Changing N ode States from the Administrator Figure 30 Change Compass Node State A Compass node must be in either Run or Idle state before you can perform most administrative or configuration tasks. To change the state of a Compass node, click on the node once. O[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 56 Figure 31 The Node State Change Log If there are any problems opening point files for system driver s as you attempt to go to Idle or Run state from Stop , the log displays an error message. The message includes the name of the associated point file, the line num[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 57 Notes The Edit and Runtime - Config menu options on the Administrator are only enabled when the current (selected) node is in Run or Idle state. If the Compass node goes down (crashes, or you bring fepstate to 0 from a command prompt) while you are working in the[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 58 Configuring the System There are several tasks you must complete in Compass before you begin to add and configure any devices to the system. Unless otherwise indicated, all of these tasks are performed from the Runtime - Config / System Configuration menu on the [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 59 Newpoint Technical Support This section details Newpoint policies and procedures for technical support. Contact your sales representative for further information . What do we Support? Supported Software Versions The Technical Support Group supports the current ve[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 60 System Support vs. Consulting Services and Tutorials • System Support is the resolution of problems that impede us e of your system, such as missing or defective functionality, system crashes and error messages. System Support services are included in warranty [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 61 How do we provide support? This section describes how we provide technical support, and how you contribute to the process. The Problem Resolution Process Every call or contact you make to our Support Group follows the process below. Process Objective Welcome and [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 62 Problem Prioritization and Resolution Goals We will attempt to resolve every issue as quickly as possible, but sometimes you may find that your situation is not handled as quickly as expected. Newpoint Technical Support Engineers prioritize (and assign resources [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 63 Support is a Collaborative Proce ss Technical Support can be a difficult process over distance. We believe that as the owner or operator of your system, you are motivated to make sure that the system is up and running; therefore, you must become involved in the s[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 64 Before you call for su pport, review the checklist below to further diagnose the problem, or even to solve the problem without further assistance. q Have you recently modified your system? Is it possible to return to the original configuration? q Have you upgrade[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 65 Maintenance Plans - Compass Licensed Software Software Maintenance Plans Warranty (90 days) Tier 1 Support Tier 2 Support Pay - per - Call Cost Included 12% Software List Price 18% Software List Price N/A Services Point Release Upgr ades N/A Included Included N/A[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 66 Terms and Conditions 1. The table above represents options for Compass Product Licensed sales only. 2. Maintenance, if purchased, commences upon shipment of the software from Newpoint Technologies, Inc., and is valid for 12 months ther eafter. 3. Software List Pr[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 67 13. Training discounts apply to a maximum of five classes within the maintenance year and can be applied to one student for five classes or one class for five students. Di scount is provided against cost of training excluding travel and expenses. Expenses for tra[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 68[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 69 Windows Navigation Conventions Windowing and Window Elements A window is a framed rectangular area of the screen. Some windows, such as the system overview window, occupy the entire screen, while others are smaller, and appear on top of larger windows. Title Bar [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 70 Execute buttons perform control functions. When an Execute button is selected, a small pop - up window appears, asking for confirmation of the request before performing the action. This pop - up window has three buttons from which to choose. If the function is a [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 71 Navigating in Newpoint Compass Newpoint Compass uses Windows NT compliant navigation conventions. If you’ve never used Windows NT compliant prog rams, we strongly suggest that you read this section to become familiar with terms and conventions used in the progr[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 72 Pop - up List Butto n : Click on the button to display a pop - up list of items to select. Pull - down List Box : Click on the arrow to display a drop - down list of items to select. Mouse Pointer : Use this pointer to indicate items or areas to select or open. T[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 73 Maintenance & Troubleshooting Computer Failure The first display will show what hardware is connected to the IDE bus, such as hard drive, tape drive and CD - ROM. If the hard drive does not appear on this list, its IDE connection should be checke d and it may[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 74 Using the DataScope to Detect Problems The Newpoint Compass DataScope utility detects data transfer problems betw een your serial devices and the Newpoint Compass server (the FEP). You can also monitor communications on a remote FEP. Your system device drivers mu[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 75 Figure 33 DataScope Viewer Output Notes Th e Viewer is supported by a buffer that limits viewable records to 512 at any given time. If the DataScope is allowed to run without a break, it will overwrite records (oldest first) to remain within the 512 line limit. T[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 76 Tips & FAQ's Check out the Newpoint website! Figure 34 Newpoint Technologies Customer S upport Page (top) On your Internet browser, go to http://www.newpointtech.com . The Newpoint Customer Support Section contains • downloadable manuals, presentations[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 77 Software Issues This section addresses open software issues that you may encounter as you install, configure, and use Newpoint C ompass software products. None of these issues are catastrophic, and are slated for correction in a future release, if possible. TCL /[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 78 If Norton Utilities is loaded on the same PC, and the Global DB Size (kb) parameter is set too high, the message Commit Memory Utilization is high appears as you change the node state from Stop to Idle or Run . The key thin g to remember is to configure 1000 (KB)[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 79 Frequently Asked Questions Question : How do I change my Newpoint Compass super - user from what I picked wh en I installed the software? Answer : Change the super - user in the Windows NT Registry. Log in to Windows - NT with administrator rights, and start the [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 80 Question : How can I confirm which version of the Newpoint Console is installed? Answer : At the Windows command prompt, type the following command to conf irm the software version. (This command works with any Satnet Manager or Newpoint Compass version.) fepcon [...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 81 Question : Where are the Alarm and Event Log files stored? Answer : Alarm and Event tables, as well as Trend Historian tables, are stored in the etc data directory under the FEPHOME directory, as specified by the system environment settings (this is typically[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 82 Question : For some reason, system drivers seem to be stuck in a loop, and performance is suffering. What can I do? Answer : At a command prompt, type the command fepkill – 9 < pidnumber > (The pidnumber is the PID of the driver process as shown in the Wi[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 83 FAX - Technical Support Checklist To expedite the resolution of your question and to help you track it, please complete this checklist before you contact the Newpoint Technical Suppo rt Group. This form also serves as a faxed Technical Support Request; fill in al[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 84 Installation Parameters As you install and configure Newpoint Compass, make notes using the following table. The more information you can provide as you request Technical Support , the more effectively and successfully we can help you address your issues. This in[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 85 System Hardware (Machine Name _______________________ ) Minimum Requirements Yo ur Hardware Specifications Processor Pentium II – 233 HZ Memory (RAM) at least 96 MB Hard Drive at least 300 MB available Media CD - ROM drive Tape Backup 1 GB Monitor 14 “ SVGA S[...]

Newpoint Technologies, Inc. COMP - USER - 006 Salem, NH 03079 Rev. 3.2 – 01/31/01 86 Installation q 3.0 q Other Newpoint Compass Vers ion Blue key (Compass) Gray key (Compass Draw) Serial Numbers Parallel Port Printer Port Installation Path q Black Box FEP q Complete Setup Type q Custom (identify installed modules below) q Kernel & Server Fil[...]