Nuance comm D60707-18 manual

Nuance SafeCom Go Canon Administra tor ’ s Manual D60 707 - 18 April 201 3[...]

Trademarks: Nuance, the Nuance lo go, SafeCom, SafeCom Go, SafeCom P :Go, SafeCom ePa y and the SafeCom logo are tradema rks of Nuance Communicat ions, Inc. or its affilia tes in the United States and/o r other countries. All othe r trademarks referred to herei n are the property of thei r respective owners. Nuance Communicatio ns, Inc. cannot be h[...]

D60707- 18 2 Table of Contents 1 Introduction ............................................................................................ 4 1.1 SafeCom Go C anon ......................................................................... 4 1.2 Requirements ............................................................................... 4 1.3 SafeCom [...]

D60707- 18 3 3.7.2 Register card wit h Windows log on .................................... 37 4 Troubleshooting ..................................................................................... 38 4.1 SafeCom Go C anon device trace facility ................................ ............. 38 4.2 SafeCom He lp Desk Assistant ......................[...]

1 Introduction D60707- 18 4 1 Introduction 1.1 SafeCom Go Canon SafeCom Go Cano n is the interna l solution for Cano n MFPs. It integrat es with the touch-screen cont rol panel of the Cano n MFP and offers user authenticatio n by code and/or card. SafeCom Go Cano n works toget her with the SafeCom G4 Server soft ware and is designed to help compani[...]

1 Introduction D60707- 18 5 Table 1 SafeCom Go Canon support ed Canon M FPs Canon ADVANC E MFP N USB (Use p/n to orde r from Cano n) imageRunner ADVA NCE C2000 Series C2020, C2020F, C2020 H, C2020i, C2020L C2025, C2025H C2030, C2030F, C2030 H, C2030i, C2030L C2220, C2220F, C2220i, C2220L , C2225, C2225i, C2230, C2230F, C2230i imageRunner ADVA NCE 4[...]

1 Introduction D60707- 18 6 Canon MFP N USB (Use p/n to orde r from Cano n) iRC2620, iRC2620G, i RC2620N, iRC3220, iRC3220N A Board C1 (p/n 9588A001 AA) iR2270, iR2270F, iR2270 G, iR2870, iR2870F, iR2870 G, iR3570, iR3570F, iR3570 G, iR4570, iR4570F, iR4570 G A Board D1 (p/n 9597A00 1AA) Expansion Bus B1 ( p/n 9596A001AA) iR7270N, iR8070, iR8570 N,[...]

1 Introduction D60707- 18 7 iR3225, iR3225F, iR3225 N, iR3230, iR3230N, iR3235, iR3235F, iR3235i , iR3235N, iR3245, iR3245F, iR3245i , iR3245N imagePRESS 11 00, imagePRESS 11 25, imagePRESS 11 35 A Device do es not support IMI and he nce the copy process cannot be stopped whe n the user runs out of cre dits. 1.3 SafeCom Go Canon products SafeCom Go[...]

1 Introduction D60707- 18 8 1.5 Available documentati on SafeCom Smart Pri nting  SafeCom Sm art Printing Ad ministrator’s Qui ck Guide D1060 0 How to inst all a SafeCom Smart Print ing solution. SafeCom G4  SafeCom G4 Administrator’s Manu al D60650 A comprehensive Ma nual that the adm inistrator should cons ult to mak e a successful Safe[...]

1 Introduction D60707- 18 9 1.7 Document history Revision D6070 7-18  SafeCom Go Canon versio n S88 010.020*12.  Corrected list o f supported Canon models (1.2 ).  Possible to configure Guest login (2.7.3 and 3.2 ).  Upload log to server (2.7.5)  Added sectio n 2.8.14 HP Access Cont rol USB prox imity card reader (HP M24) Revision D6[...]

1 Introduction D60707- 18 10 Revision D6070 7- 11  SafeCom Go Canon versio n S88 010.020*01  Updated to reflect the introd uction of SafeCom G3 Server.  Support for ima geRunner ADVANCE C2000, C800 0 and 6000 Series. Revision D6070 7- 10  SafeCom Go Canon versio n S88 010.020*01  Support for ima geRunner ADVANCE C5000, C700 0 and C90[...]

2 SafeCom Go Cano n D60707- 18 11 2 SafeCom Go Canon 2.1 Overview Make sure the Sa feCom G4 Server softwa re installatio n has been completed as described in SafeCom S mar t Printing Ad ministra tor’s Quick Guide D10600 . 1. Install optio nal card reader (2.2 ). 2. Prepare MFP for installation (2.3 ). 3. Install SafeCo m Go Canon softw are (2.4 )[...]

2 SafeCom Go Cano n D60707- 18 12 2.3.2 Older Canon devic es Note: When Safe Com is re sponsible for authe ntication (SafeCom Go Login is started) then the Additiona l Functions button o nly works o nce logged into the SafeCom so lution. 1. Press t o access Addit ional Functions . 2. Tap System Sett ings . 3. In System Setti ngs tap Dept ID Managem[...]

2 SafeCom Go Cano n D60707- 18 13 2.4.1 Canon ima geRunner ADVANCE serie s 1. Open a web browse r and enter the IP add ress of the MFP in the address field followed by :8000/sms. Example: http://172.16 .6.55:8000/sms Use of JavaScript (Active Scripting) mus t be enabled in the brow ser. 2. Enter Password . The de fault SMS pa ssword is: MeapSmsLog [...]

2 SafeCom Go Cano n D60707- 18 14 21. In the Function Sett ings menu to the left, click Send . 22. In the Common Sett ings menu to the right , click Communicat ions Settings - E-Mail/I-Fa x Settings . 23. In the Communicati ons Settings - E-Mail/I -Fax Settin gs window clear the Use SMTP Auth entication for Each User checkbox and cli ck OK in the t[...]

2 SafeCom Go Cano n D60707- 18 15 18. On the control pane l press and ho ld the power but ton to restart t he MFP. The Restart… devi ce command in SafeCom Admini strator does NOT work with Canon MF Ps. 2.5 Specify SafeCom Server and register device 1. Open a web browse r and enter the a ddress of the MF P in the address field followed by :8000/sa[...]

2 SafeCom Go Cano n D60707- 18 16 2.6 Display the Pull Print icon On Canon imageRunne r ADVANCE series the Pull Print icon is by default add ed to the bot tom of the list and in some cases users will need to tap Show All on the printer’s control panel to see it. To display bring the SafeCom P ull Print at the t op perform these st eps: 1. Login a[...]

2 SafeCom Go Cano n D60707- 18 17 2.7.2 Information web page The Information web page shows versio n and configurat ion summa ry. 1. Click Information on the menu to access the Information w eb page.[...]

2 SafeCom Go Cano n D60707- 18 18 2.7.3 Configuration web page The Configu ration web page is used t o configure SafeCo m Go Canon as to which server it should connect to , how users are to be identified et c. The SafeCom Serv er section is used to specify the Sa feCom server. Enter Group name , TCP port (de fault is 7500) and Server address in Add[...]

2 SafeCom Go Cano n D60707- 18 19 Device name and Device model are auto matically filled-in. De vice locat ion and Contact person are us eful for maintainin g the SafeCom solut ion. Fill out the Configuration web pa ge according to the following des criptions:  Login method : o Auto-sense (default ) : If a USB ID device is conne cted to the MFP [...]

2 SafeCom Go Cano n D60707- 18 20  Login without PIN code : Check if users do NOT ne ed to enter a 4-digit PIN code at logi n. This sett ing applies to the device and overrules the equivalent user property on the Sa feCom G4 server.  Drivers : When Pu ll Printing, SafeCom compares the driver name embedded in t he print job wit h this list of [...]

2 SafeCom Go Cano n D60707- 18 21  High speed print : Check t o allow faster prin ting. With high speed print the print spee d becomes comparable t o that of printin g the document directly to the device.  Guest Login: Che ck to allow users t o tap a Guest but ton on the SafeCom Go login screen. The Guest button gives access to for example th[...]

2 SafeCom Go Cano n D60707- 18 22 2.7.5 Log web pa ge The Log web page all ows enabling, di sabling and view ing of logging informatio n. Logging should o nly be enabled if advi sed to do so as pa rt of a troublesho oting process. 1. Click Enable to st art logging. 2. Click Disable to stop logging (text changes on the but ton). When the log file re[...]

2 SafeCom Go Cano n D60707- 18 23 2.7.6 Language web page The Language web page allows se lection of langua ge. The new lang uage takes effect the next time someone logs in at the MFP. 1. Select a Language . 2. Click Apply . All language texts are stored in the XML file capt ions.xml. Additional langua ges can be added to thi s file if required. 2.[...]

2 SafeCom Go Cano n D60707- 18 24 2.8 SafeCom Go Canon – How to The follow ing subsections contain step- by -step instructio ns for some of the administrator’s common tasks. 2.8.1 Get the SafeCom Go Canon softwa re The SafeCom Go Canon softw are files were installed from the SafeCom CD or can be downloa ded using the SafeCom Administrat or func[...]

2 SafeCom Go Cano n D60707- 18 25 2.8.3 Register device 1. Open the Register web page (2.7.4 ). 2. Use the built-in Technici an account to regi ster the device. Enter the User logon (default is TECH) and PIN code (default is 1234). 3. Click Register . Alternativel y the device can be registered when a user with Technicia n or Administrator rights h[...]

2 SafeCom Go Cano n D60707- 18 26 2.8.8 Define Sys tem Manager 1. Open a web browse r and enter the IP add ress of the MFP in the address field follow ed by :8000. Exam ple: http://172.16 .6.55:8000 Use of JavaScript (Active Scripting) mus t be enabled in the browser. 2. Click Settings/Registr ation . 3. Click User manage ment . 4. Click System Man[...]

2 SafeCom Go Cano n D60707- 18 27 2.8.10 Res tore factory default 1. Open the Configu ration web page (2.7.3 ). 2. Click Restore . 2.8.11 Dete rmine the version The version of th e SafeCom Go Canon softwa re can be determined from the Information web pa ge. 1. Open the Information w eb page (2.7.2 ). The version can also be seen in the Device prope[...]

2 SafeCom Go Cano n D60707- 18 28 HEX code Card type 6F01 iClass CSN ISO1443A CSN ISO15693A CSN (RDR-758x Compat ible) 7D01 HID iClass CSN 7E01 ISO 15693A CSN I-Code CSN my -d CSN Etag CSN (Secura Key) Tag-It CSN (Texas Inst rument s) 7F01 ISO 14443A CSN Advant CSN (Legic) DESFire CSN I-tag CSN MiFare CSN (Phil ips, NXP) MiFare Ultralight CSN (Phil[...]

2 SafeCom Go Cano n D60707- 18 29 FB02 EM/Marin EM41 0x/Rosslaire Alternat e FC02 Casi-Rusco FD01 Indala ASP UID (Mo torola) – No Script used, raw d ata is returned. FD02 Indala ASP 26 Bit (Motorola ) – Indala 26 bit script us ed. 2.9 Uninstall SafeCom Go Canon Please refer to the appropriat e section:  Canon image Runner ADVANCE series (2.9[...]

2 SafeCom Go Cano n D60707- 18 30 2.9.2 Older Canon devices 1. Open a web browse r and enter the IP add ress of the MFP in the address field followed by :8000/sms. Example: http://172.16 .6.55:8000/sms Use of JavaScript (Active Scripting) mus t be enabled in the browse r. 2. Enter Password . The de fault SMS pa ssword is: MeapS msLogin. 3. Click Lo[...]

3 Using SafeCom Go Canon D60707- 18 31 3 Using SafeCom Go Canon 3.1 Control panel 3.2 Login Login with card: 1. Use card reader. Login with card an d PIN cod e: 1. Use card reader. 2. Tap PIN code on t he touch-screen. 3. Enter PIN code and tap OK . 4. Tap OK (or press the ID button).[...]

3 Using SafeCom Go Canon D60707- 18 32 Login with ID cod e: 1. Tap ID code on the touch-screen. If the ID code is numeric only you can enter the ID code on the numeric keypa d. 2. Enter ID code on the screen an d tap OK . 3. Tap OK (or press the ID button). Login with ID cod e and PIN cod e: 1. Tap ID code on the touch-screen. 2. Enter ID code and [...]

3 Using SafeCom Go Canon D60707- 18 33 Guest Login: 1. Tap Guest button on t he SafeCom Go lo gin screen to access for example the Copy funct ion without havi ng to be authent icated by SafeCom Go . Note: This featur e is NOT available o n Canon imageRUNNER ADVANCE series that has in stalled Canon Acc ess Managem ent System Kit-A2 (AMS). The Guest [...]

3 Using SafeCom Go Canon D60707- 18 34 3.3 Pull Print In the above exampl e the preceding R shows t he document is ret ained. The 0. 15 is the cost o f the document . A delegated document w ill have a preceding D. Tap the Info butt on to see informa tion about who delegated the do cument . A group print do cument will ha ve a preceding G .  Tap [...]

3 Using SafeCom Go Canon D60707- 18 35 3.4 Copy Once logged in (3.2) tap the Arrow key [ - >] to access the Copy function a nd then the Start button to copy the documen ts placed in t he automat ic document feeder (ADF). 3.5 E-mail If the E-mail address of the user is kno wn in the SafeCo m solutio n then the user can tap Send to Myself to have [...]

3 Using SafeCom Go Canon D60707- 18 36 3.6 Logout There is a configurab le Timeout (2.8.9 ) that defaul ts to 60 seconds. A use r is automatically logged out if no bu ttons are tapp ed during that time. To logout actively:  Tap Logout in t he Document li st dialog.  Press the ID but ton.  Use card again (if a card reader is connected and y[...]

3 Using SafeCom Go Canon D60707- 18 37 3.7.2 Register ca rd with Windows logon 1. Use card reader.  If there are any ava ilable PUK codes on t he system tap Cancel in the Please enter PU K dialog. The Login to regi ster card dia log appears.  If there are NO ava ilable PUK codes the user gets the Login to register card dialo g. To abo rt the [...]

4 Trouble shooting D60707- 18 38 4 Troubleshooting 4.1 SafeCom Go Canon device trace facility Use the Mail to Saf eCom Suppor t button on the SafeCo m Go Canon Information web pa ge (2.7.2) to collect in formatio n from the device. The SafeCom Go Canon log facility is also useful in trou bleshoot ing situations, but it shoul d only be enabled upon [...]

5 Regulatory info rmation D60707- 18 39 5 Regulatory information WARNING NOTE: This equipment ha s been tested and foun d to comply wit h the limits for a Class A digital device, pu rsuant to pa rt 15 of the FCC Rules. These limits are desig ned to provide reaso nable protectio n against harmfu l interference in a residential inst allation. This eq[...]

6 Index D60707- 18 40 6 Index Access rights, 20 Auto-sense, 19 Canon Access Manage ment Sy stem Kit- A2 (AMS), 20 Color copy, 20 Copy in color, 20 Default do main, 19 Document hist ory, 9 Domain, 19 Guest Login, 21, 33 Help Desk Ass istant, 38 High speed print , 21 ID code, 19 Idle timeout, 21 Inactivity tim eout, 21 Install softw are SafeCom Go Ca[...]

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