Planet SOHO Internet Telephony PBX System IPX-600 manual

SOHO Internet Telephony PBX System IPX-600 User’s manual[...]

Copyright Copyright (C) 2007 PLANET T echnology Corp. All rights reserved. The products and programs described in this User ’s Manu al are licensed products of PLANET T echnology , This User ’ s Manual contains proprietary information protected by cop yright, and this User ’s Manual and all accompanying hardware, software, and documentation a[...]

3 Revision User ’s Manual for PLANET SOHO Internet T elephony PBX System: Model: IPX-600 Rev: 1.0 (January, 2007) Part No. EM-IPX600V1[...]

4 T ABLE OF CONTENTS Chapter 1 ................................................................................................ 6 Introduction ............................................................................................ 6 Overview .......................................................................................................[...]

5 Special Application ................................................................................................... 43 DMZ Host ................................................................................................................. 44 DoS (Denial of Service) Protection ................................................................[...]

6 Chapter 1 1 Introduction Overview PLANET IPX-600 IP PBX Systems are designed and optimized for the SMB and SOHO daily communications. Due to the IPX-600 is so easy to configure a fully working sy stem with the convenience and cost advant ages, the IPX-600 is the next generation voice comm unication pl atform for the SOHO and Home Of fice. Designe[...]

7 IPX-600 Features • PBX Features - Automated Attendant (AA) - Interactive V oice Response s (IVR ) - V oicemail support - Personal V oicemail Greeting - DID to User - DID to Hunting Group – Round Robin, Parallel, Random - Least Cost of Call Routing (20) - Detailed Call Record - User Management via Web Browser - Call/Pickup Group - Display 200 [...]

- Access Control / URL Filter - Virtual Server / DMZ / S pecial Application - S tatic Route - Pass- through - UPnP - DoS Package Content The contents of your product should con tain the following items: SOHO IP PBX unit Power cord Quick Installation Guide User’s Manual CD RJ-45 cable x 1 Physical Det ails The following figure illustra tes the fro[...]

plug/unplug, the LED won’t be turned off. 5 SD Card Socket Insert the SD Card into the socket. 6 Power Switch Press this button to power on the machine, and press it again to power off. T able1. Front Panel description of IPX-600 Please pay attention to that the SD Card Socket doesn’t support hot plug/unplug. So that please power off the machin[...]

2 Chapter 2 Prep arations & Inst allation Physical Inst allation Requirement This chapter illustrates ba sic installation of IPX-600 • Network cables. Use standard 10/1 00Ba seTX net work (UTP) cables wi th RJ-45 connectors. • TCP/IP protocol must be installed on all PCs. For Internet Access, an Internet Access account with an ISP, and eith[...]

After input username/p assword, it will get in to the configuration main men of IPX-600. Figure 4. First web page of IPX-600 Please locate your PC in the same network segment (192.168.0.x) of IPX-600. If you’re not familiar with TCP/IP, please refer to related chapter on user’s manual CD or consult your network administrator for proper network [...]

12 LAN IP address configuration vi a web configuration interface Execute your web browser , and insert the IP address (default: 192.168.0.1 ) of VIP in the adddress bar . After log on machi ne with username/password (defa ult: admin / 123 ), browse to “ Network Setup ” configuration menu: Figure 5. LAN setting Parameter Description Field Descri[...]

13 WAN IP address configuration vi a web configuration interface Execute your web browser , and insert the IP address (default: http://172.16.0.1:8080 ) of IP PBX in the adddress bar . After log on machine with username/p assword (default: admin / 123 ), browse to “ Network Setup ” configu ra t ion menu, you will se e the configuration screen b[...]

so you have to chang e your NA T router ’s mac a ddress to the NIC card mac address. T able 5. W AN setting description ¾ ADSL Dial-Up User (PPPoE Enable) Figure 9. WAN setting - PPPoE Connection Type Data required. W an Connection T ype Some ISPs provide DSL-ba sed service and use PPPoE to establish com munication link with end-users. If you a [...]

3 Chapter 3 W eb Configurations Configuring and monitoring yo ur IPX-600 from web browser The IPX-600 integrates a web-based graphical user in terface that can cove r most configurations and machine st atus monitoring. V ia standard, web bro wse r , you can configure a nd check machine status from anywhere around the world. Overview on the web in t[...]

Figure 10. First web page of IPX-600 S t atus Click the Stat us item on the main menu; you will see the following web page. Current state informatio n System Shows the firmware version and the other information LAN Shows the LA N port conn ecting state and cu rrent set tings W AN Shows the W AN port connecting st ate and current settings T able 8. [...]

17 Network Setup Click the Network Setup item on the main menu; you will see the following web page. 1. LAN : Y ou can change the LAN IP Addre ss a nd S ubnet Mask of the IPX-600 here. If there is already another DHCP server or another NA T/Router device exist ed in the LAN network, you must make sure that they are not using the same sub netwo rk. [...]

Figure 13. DHCP Server p age of IPX-600 This DHCP server configuration will work for both Notebook/PC and IP Phones if the “DHCP only for IP Phones” box in User Management is disabled. If the “DHCP only for IP Phones” box in User Management is enabled, this DHCP server will work only for IP Phones. L Notice IP PBX In the following sections,[...]

call is connected betwe en regist ered devices. IPX-600 cannot support Inband DTMF when the Rem o te/PBX Codec is G .723 or G .729. Authentication This field can determine if the other SIP devices needed to be authenticated if they try to register to IPX-600. If this field is enabled, only those devices with the correct a c coun ts listed in the Us[...]

¾ Voice Mail Parameter description: Field Description Send V oicemail to E-mail Y ou can send the voicemail to your e-mail account by enabling this option. Go to V oicemail after Ringing Y ou can set the ringing time before go to the voicemail. Maximum Time of a V oicemail Y ou can set the maximum recording time length of a specific voicemail. The[...]

¾ Call Detailed Record Parameter description: Field Description CDR S tatu s This will show how many CDR reco rds existed in the system and how many available records can be stor ed in the syst em. Maximum CDR for System This will show how many CDR records you can store in the system. Send CDR via E-mail Choose YES if you want to s end the CDR rec[...]

¾ Call Forward IPX-600 can enable/disabl e some call forwarding func tion s for the extension IP Phones by dialing some digit s o n the exten si on IP Phone. First of f-hook the IP Phone, after hearing the dial ton e, presses the specific digit s, and then presses a ‘#’ digit. Notice that the IP Phone could also have some call forwarding setti[...]

23 Busy Disable pressing these spe cific di gi ts on the IP Phone, then p ress a ‘#’ digit. (This procedure mu st be do ne when the IP Phone is of f-hooked and heard the dial tone). Y ou can also disable this function through the menu configuration of the IP Phone device. The default value for this function is *4. Call Forward on No Answer Enab[...]

Figure 18. System setting – Call Park ¾ Distinctive Ring IPX-600 will bring the ring name to the IP-Phone and the IP-Phone will ring according to the ring name in the SIP header . Figure 19. System setting – Distinctive Ring ¾ Proxy Server The Proxy Server page incl udes the following part s:  IP-PBX Behind NA T Parameter description: Fiel[...]

25 When you complete the configurations, you can press Apply to save all the settings. The system will restart to t ake the new settings effect.  Register Expire Parameter description: Field Description Register Expire Period Y ou can fill in the register expi re period in this field. The IPX-600 will periodically re-register to the Proxy Server[...]

For some ITSP, you cannot send the User Number to make the off net call. You can see the Caller ID Delivery when you Add/Edit proxy server entry. In this case, you need to select Anonymous as the Caller ID Delivery . If you delete the Proxy Server item, the Call Route items associating with the Proxy S erver will be deleted at the same time. IPX-60[...]

Back to the Gate way page, you can see the new ent ry, and press Apply to save the settings to the flash. If you delete the Gate w ay item, the Call Route items associating with the Gate way will be deleted at the same time. IPX-600 will prompt a me ssage box to allow you to confirm the deleting. Figure 22. Gateway page with a new gat eway Call Rou[...]

You can press Add button to add th e new Call Route entry. By pressing Add , you can see the following page. The following step s will guide you how to setup a Call Route entry. 1. Fill the 9. in the Pattern field, any call begin with digit 9 will route to this entry. 2. Then choose the existing Pr oxy Ser ver Name from the dropdown combo box, o r [...]

29 Users Management T o let the IP-Phone register to IPX-600, you need to set the user accounts of all the IP-Phones to be installed in the User Mg mt. page. By clicking the IP PBX link, the submenu will expand. Then click User Mgmt. , you can se e four default users shown in the web p ag e. Figure 26. User Management pag e of IPX-600 Some items/ch[...]

Figure 28. IPX-600 used as both IP PBX and NA T/Router 2. Index : The sequence num ber in this list of the users (IP Phones) accou nt s. 3. : Check this box for the items t hat wanted to be deleted together . 4. Call St atus : This field displays the call status of the IP Phone, red light means unregistered, green light means regi ste red successfu[...]

Figure 29. The relation ship of call group and pickup group As shown in Figure 29 , IP Phone #103 belon gs to ca ll group #1 and #2, suppose that it s pickup group is #1, and then it can only pickup the calls of #101, #102 a nd #104. And suppose that IP Phone #101 has pickup group s #1 and #2, and then it can pi ckup calls of every IP Phones in thi[...]

Figure 30. Batch add account s for IP Phone 2. Fill in the First Number , Number of Users and Passw ord fields. The system will automatically generate some user account s with alphabetically increased user name and same passwo rd. If you want all the IP-Phones to have diff erent p assword, just check the Auto-increase check box . 3. The Call Group [...]

from the IPX-600 and work automatically . If the user is the local user , it will get the TFTP server IP add ress and auto configu ration file via DHCP heade r . If the user is the remote user , you have to enter the W AN IP address o f IPX-600 to the IP phone web p age manually . 8. Fill in the e-m ail server of the of fice; th is is for voice mai[...]

IPX-600 settings : On the IPX-600, you need to add this user account to allow the IP Phone to register into it. By clicking the Edit button on the 001 row , the following page will pop-up. The MAC address field is needed if the IP Phone wants to get IP addre ss from IPX-600 by DHCP . ¾ IP Phone Registration and Call Status After some IP Phones ins[...]

Figure 33. General user log in page Call Status The Call Status page will show all the users’ call sta tus in this page. When the operator wa nts to transfer the call, he ca n know each user’s call sta tus in this page. Red light means the user i s unregistered. Green light means the user has regi stered. Yello w light means the user has regist[...]

second call will ring 102, then 103, then 101. All the users will be ringed in the same time in Parallel mode. IPX-600 will ring the members ran domly in Random mode. By pressing Add button, you can see the Add Hunt Group pa ge. Figure 35. Add hunt gro up page 1. Fill the hunt group name in the Name field. The name sho uld be unique for each huntin[...]

37 Call / Pickup Group In User Mgmt. , each user can belong to dif ferent Call /Pickup Group. This page facilit ate you to view the users of the certai n grou p. Figure 37. Call / Pickup Group page of IPX-600 Call Detailed Record The CDR (Call Detailed Record) of IPX-600 can save and display some information of all the calls, successful or failed e[...]

called Service Digit , the user can record the customized message that prompt the different digit ranging from 0~9 for different service s. This page is divided into three parts. The first part provides two n umbers for auto attendant and auto attendant recording. The second part is th e Auto Atten dant Messa ge List that allo ws the u ser to recor[...]

¾ Auto Attendant Message List IPX-600 provides 6 messages that can be played at different service times. There are two default messages called Welcome and Off-Du ty mess ages and 4 Custom messages. By clickin g the Edit button in the Welcome Message , the following page will be shown. Before you can use the upload function, you must make sure the [...]

Figure 42. Auto attendant service time p age with n ew time For example, your compa ny will be closed during Dec 25 ~ Dec 31 every yea r and you want to play the Custome-1 message. After you have ad ded this entry and press Apply button, you can see the following page. Figure 43. Add anothe r Auto attendant service time page Unfortunately you can n[...]

41 Upload Voice File You can upload English/Native Invalid Message, English/Nativ e Block List Message , Call Queuing Message , and Music on Hold File via this page. Before you can use the upload function, you must make sure the SD card is mo unted. The ma ximum size of the voice file size is 200 Kbytes. The 200 Kbytes will allow you to uploa d 204[...]

42 Virtual Server Virtual Server can be used to set up public server services on your network. Wh en users from the Internet make certain service requests on your network, the IPX-600 can forward those requests to computers that really have the se rvice . For example, if you set the port number 80 (HTTP) to be forwarded to IP Address 192.168.0.2, t[...]

43 Static Route You will need to configure “Static Route” function if there are multiple routers installed on your network. The “Static Route” fun ction let the IPX-600 be able to direct some packets to go t o correct interface (LAN or WAN) when the pa ckets were with destination IP addr ess listed in the “Static Route ” list. Figure 50[...]

Figure 52. S pecial application p age of IPX-600 DMZ Host The DMZ Host setting can allow one local user to be exposed to the Internet with no fire wall protection. When a local user wishes to use some special -purpose service, such as an Internet game or Video-conferencin g, set the dedi cated DMZ Port and click the Apply button. Figure 53. DMZ Hos[...]

Figure 55. Dynamic DNS p age of IPX-600 Pass-through IPX-600 provides the following pass through functions; you can let some specific types of packet s to pass through IPX-600 without any modification of the packets. The types of packets that could be enabled to pass through are PPPoE, IPv6, IPX, NETB IOS and IP multicast. You can choose to enable [...]

results of the pinging will be displayed in this page. The following web pa ge shows the example of pinging “ www.google.com ”. Figure 58. Ping toolkit page of IPX-600 Log In this setting, you can decide which ki nd of ev ents to be logged and to view these individually logged events. There are five kinds of events that co uld be logge d; they [...]

47 Remote Management Parameter description: Field Description Remote Management Port IPX-600 allows you to do the remote management via the web browser . Y ou can change the remote management port by modifying this field. The default port n umbe r is 8080. If you want to disable remote manage ment through web, you need to enter 0 in this field. Pin[...]

48 Upgrade By clicking on the Upgrade page, you can do the follo wing functions. Parameter description: Field Description Firmware Upgrade The firmware of IPX-600 could be upgrad ed if you have a newer firmware on your Notebo ok/ P C. Just press the Bro wse button on this page, a small window will pop up that all ows you to select the new firmware [...]

49 Appendix A DHCP Server Function Notice There are two web pages related to the DHCP Server options. One is DHCP Serv er Status in the DHCP Server page and the other is the DHCP Only for IP Phones in the User Management page. This appendix will illustrat e the different combinations and results.  DHCP Server St atus : Enabled / DHCP Only for IP[...]

50 Appendix B SD Card Usage Notice We recommend you to plug the 512 Mbytes extern a l SD card to IPX-600. There are two very important benefits of using the SD card: 1. The storage size of voicemail and CDR record s is 10 t imes larger. 2. When under some terrible situation that t he IPX-600 damaged, you can get a new IPX-60 0 in a fastest speed an[...]

51  LED - When the system boots up and mount the SD card successfully , the SD Card LED will be on. Since the system doesn’t support hot plug -unplug, the LED wo n’t be turned off.[...]

52 Appendix C Auto Attendant Announcement IPX-600 provides the Aut o Attendant function. When a regi stered IP Phone calls the Auto Attendant Number ( 9997 ) or other user dials into the number tha t is registered to other proxy serve r, the Auto Attendant announcement will be heard. There are six default auto attendant messages as following: 1. We[...]

Appendix D Upload V oice File Procedures IPX-600 allows the user to upload customized IVR or Musi c on Hold files via web page. If the Remote/PBX Codec is G.711, you can upload the .gsm file to repl ace the default IVR. If the Remote/PBX Codec is G. 729, you can upload .g729 file. The upl o ad files will be placed at the SD Card, and the file size [...]

Figure 68. Sample rate setting page Step3: Start to record the IVR till you press button to stop recording. Figure 69. Record control p age Step4: Move the mouse to the upper-right co rner of the window, and click the the close the recording window. Figure 70. Record control p age 54[...]

Step5: Click on to play the voice. Figure 71. Play voice page Step6: Move the mouse to F ile and select Save File As… menu to save the voice. Figure 72. Go to save voice file page Step7: Type in the filename, select the extension to .GSM, and press “Sav e” button to save the file. 55[...]

Figure 73. Save voice file page Step8: Type in the filename, select t he extension to .Wave, and pr ess “Sav e” button to save the file. Figure 74. Save voice file page Step9: Choose the 8 kHz, 16 bits, Mono, 15 kb/second, PCM, and press OK button to save the file. This will be the uncompress wave file format. 56[...]

Figure 75. W ave file format setting page Step10: Then you can use G.729 en coder to convert the uncompress wave file to .g729 file. Figure 76. Convert page of G .729 encoder 57[...]

Appendix E How to make off-Net Calls (PSTN calls) There are two ways to make the of f-n et calls (call to PSTN numbers). One is via other proxy server and the other is via the local FXO gateway . For method one, the IPX-600 needs to register to a sip proxy serve r provided by a service provider , this coul d be configured in the Proxy Server page. [...]

configuring IPX-600 to do the PSTN call: a. Configure the FXO gateway to register to IPX-600. If the FXO gateway registered to IPX-600 with the registered number as 0, then, any ext ension IP Phone can dial 0# to first connect to the gateway, and then dial the desired PSTN number. This is a two-stage dialing. b. If you want to configure a one- stag[...]

Appendix F V oice Communication Samples The chapter shows you the concept and command to help you configure your SOHO IP PBX System through sample configurati on. And provide several ways to make ca lls to desired destination in IPX-600. In this section, we’ll lead you step by step to est ablish your first voice comm uni cation via web browsers o[...]

STEP 2: Please log in VIP-154T an d VIP-156 and browser to “ SIP setting Æ Domain Service ” configuration menu. Insert the account/p assword information then save and reboot machine. The sample configuration screen is sho wn b elow: Date match with Figure 78 . IPX-600’s Use r Mana gement Figure 79. Web page of VIP-156 STEP 3: After both of d[...]

62 ATA and IP Phone make off-Net calls via Gateway In the following samples, we’ll introduce VIP-154T and VIP-156 makes of f-Net Calls (PSTN calls) via VIP-480FO applications. Figure 81. Installation example with VIP-480FO Machine configuration: STEP 1: Please refer to the first sample and let VIP-154T and VIP-156 register to IPX-600. STEP 2: Ple[...]

Figure 82. Batch add accounts for VIP-480FO STEP 3: Browse to “ IP PBX Æ Gateway ” configuration menu. Add a g ateway for VIP-480FO and the sample configuration screen is sho wn b elow: Figure 83. Add new gateway to IPX-600 Pressing the “ Apply ” button for activate the configuration. Figure 84. Gateway page of IPX-600 63[...]

STEP 4: Browse to “ IP PBX Æ Call Route ” co nfiguration menu. Add a call route for ma king of f-Net calls via VIP-480FO. Figure 85. Add Call Route for gr ab the FXO ports of VIP-480F O Pressing the “ Apply ” button for activate the configuration. Figure 86. Call Route page of IPX-600 STEP 5: Please log in VIP-480FO via web browser and bro[...]

Figure 88. Set up the Hunting Member of FXO ports Figure 89. Set up the Proxy Server IP address for register to IPX-600 STEP 6: Browse to “ Po rt Status ” configuration menu. Fill in the auto attendant number 9997 to all of port s. Figure 90. Hot Line to auto-attendant of IPX-600 STEP 7: After all of devices have regi stered to IPX-600 su ccess[...]

Figure 91. User Management page with Phone / ATA and Gate wa y registered T est the scena rio: 1. VIP-156 pick up the telephone 2. Dial the number: 0 shall be able to connect to the port 1 of VIP-480FO 3. Then the telephone will hear the dial tone from PSTN lines, an d dial the number: 12345678 shall be able connect to the User A. 4. Then the telep[...]

67 Appendix G Specifications Product SOHO Internet Telephony PBX S ystem Model IPX-600 Hardware LAN 4 RJ-45 (1 0/10 0Base-TX, Auto-Sensing/Switchin g) WAN 1 RJ-45 (10/100Base-TX, Auto-Sensing/S witching) Standards and protocol Call control SIP 2.0 (RFC 3261) Registration Max. 200 nodes / SIP IP phones / FXO gateways Calls Max. 60 concurrent calls V[...]