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POSIFLEX Business Machines PP2000 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones POSIFLEX Business Machines PP2000. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica POSIFLEX Business Machines PP2000 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual POSIFLEX Business Machines PP2000 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales POSIFLEX Business Machines PP2000, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones POSIFLEX Business Machines PP2000 debe contener:
- información acerca de las especificaciones técnicas del dispositivo POSIFLEX Business Machines PP2000
- nombre de fabricante y año de fabricación del dispositivo POSIFLEX Business Machines PP2000
- condiciones de uso, configuración y mantenimiento del dispositivo POSIFLEX Business Machines PP2000
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de POSIFLEX Business Machines PP2000 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de POSIFLEX Business Machines PP2000 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico POSIFLEX Business Machines en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de POSIFLEX Business Machines PP2000, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo POSIFLEX Business Machines PP2000, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual POSIFLEX Business Machines PP2000. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    Rev. A PP2000 Series 2 Station Printer User’s Guide[...]

  • Página 2

    Federal Communications Commission Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environ[...]

  • Página 3

    PP2000 (E) User’s Manual i Table of Contents PRODUCT BRIEFING . . . . . . . . . . . . . . . . . . . . . . 1 -- 1 MAIN PARTS ON THE EXTERIOR . . . . . . 2 -- 1 OUTPUT AREAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -- 1 CONTROL PANEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -- 1 INPUT / OUTPUT CONNECTOR . . . .[...]

  • Página 4

    PP2000 (E) User’s Manual ii STORE STAMP (OPTION) . . . . . . . . . . . . . . . . . . . . . . 6 -- 4 INTERNAL SWITCHES . . . . . . . . . . . . . . . . . . . . . . . . 6 -- 4 CASH DRAWER CONNECTOR . . . . . . . . . . . . . . . . . 6 -- 5 SERIAL INPUT CONNECTOR (STANDARD 9 PIN RS232 INTERFACE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Página 5

    PP2000 (E) User’s Manual 1 - 1 I. PRODUCT BRIEFING This is a high speed 2 - station journal / receipt printer. l A standard 2 station Journal / Receipt printer: The printing paper width is 44.5 mm. The printer can print both journal and receipt at the same time or only journal or receipt alone. l The ability for validation printing. l The configu[...]

  • Página 6

    PP2000 (E) User’s Manual 1 - 2 l Options include auto stamping ability of the store stamp on receipt and auto cutting of the receipt. l The ability of cutting paper in full or in part by software on receipt .[...]

  • Página 7

    PP2000 (E) User’s Manual 2 - 1 II. MAIN PARTS ON THE EXTERIOR A. OUTPUT AREAS B. CONTROL PANEL Receipt exit slot Journal window Validation printing insert slot Power LED On line LED Power On/Off switch Receipt switch Journal switch Manual stamping switch Receipt LED Journal LED On line switch[...]

  • Página 8

    PP2000 (E) User’s Manual 2 - 2 C. INPUT / OUTPUT CONNECTOR Cash drawer connector Serial connector Power connector Parallel connector[...]

  • Página 9

    PP2000 (E) User’s Manual 3 - 1 III. INS TALL ATION A. CHECK CONTENTS When you unpack carefully the carton that delivers PP2000 series printer, you will find it contains several items as illustrated below. l l PP2000 2 - station receipt / journal printer l l Two rolls of paper roll sample l l One set of ribbon l l Power adaptor with power cord (op[...]

  • Página 10

    PP2000 (E) User’s Manual 3 - 2 C. STORE STAMP INSTALLATION If your printer comes with stamp option, you can find a store stamp case in the rear of the receipt part of print anvil assembly. You may take it out gently by holding its handle with your fingers. Disassemble the holder and the spring piece away from the stamp case, then install the stor[...]

  • Página 11

    PP2000 (E) User’s Manual 3 - 3 of store stamp. When the printing ink of the stamp is not enough , you can drip printing ink into the two holes in the rear of the stamp case. D. R IBBON INSTALLATION / REPLACEMENT When replacing the ribbon, please take the handle at the center of the old ribbon case and lift it up. Then the old ribbon can be taken [...]

  • Página 12

    PP2000 (E) User’s Manual 3 - 4 turn the knob of the ribbon in the marked direction to tighten the ribbon and to ensure proper operation of the ribbon and to avoid jamming. E. CASH DRAWER CONNECTION Using the Posiflex signal cable CCBLA-180 to control a Posiflex cash drawer ( CR3100 or CR3200). However, by using the Posiflex signal split cable CCB[...]

  • Página 13

    PP2000 (E) User’s Manual 3 - 5 H. POWER ON Turn on the On/Off switch at the left to the control panel, there will be a short buzzing sound and it indicate s a normal power on. I. PAPER ROLLS INSTALLATION 1. Please refer to the picture above: Put the receipt roll into the left paper roll compartment and the journal roll into the right. Please note[...]

  • Página 14

    PP2000 (E) User’s Manual 3 - 6 4. To give an idea about the positioning matter of the receipt, the print center is 33.3 mm behind the auto-cut position, whilst the stamp center is 40.0 mm behind the print center. J. SELF TEST Please power off the printer for at least three seconds and then press and hold the receipt button while turning the on / [...]

  • Página 15

    PP2000 (E) User’s Manual 4 - 1 IV. MAINTENANCE NOTICES l The printer should be put at a well ventilated site and avoid direct sunshine, also avoid high temperature, high humidity, high magnetic field. The site should also be free from lots of metal chips and dust. l Never place any vessel for water alcohol beverages or any kind of fluid over the [...]

  • Página 16

    [...]

  • Página 17

    PP2000 (E) User’s Manual 5 - 1 V. SOFT WA RE COMMANDS The commands supported by the PP2000 Printer are listed below. For detail description of the below listed commands, please visit our web site http://www.posiflex.com.tw for detail descriptions of each command. NAME HEX FUNCTION LF 0A Print and line feed CR 0D Print and carriage return ESC SP 1[...]

  • Página 18

    PP2000 (E) User’s Manual 5 - 2 Software commands continued. NAME HEX FUNCTION ESC o 1B 6F Stamp ESC p 1B 70 Generate pulse ESC t 1B 74 Select character code table ESC u 1B 75 Transmit peripheral device status ESC v 1B 76 Transmit paper sensor status ESC z 1B 7A Turn parallel printing mode on for receipt and journal GS * 1D 2A Define download bit [...]

  • Página 19

    PP2000 (E) User’s Manual 6 - 1 VI. SPECIFIC ATIONS A. VALIDATION PRINTING Paper width: 140 mm or above Paper height: 65 mm or above Paper thickness: 0.07 ~ 0.14 mm Validation print: One line Number of characters: 55 Print area and sensor position: As illustrated in drawing above B. PAPER ROLL Paper type: High quality paper Paper roll width: 44.5 [...]

  • Página 20

    PP2000 (E) User’s Manual 6 - 2 C. LED INDICATIONS Power LED: Green: Printer power is working On line LED: Green: Printer is at on line state. The printer takes command from the host system at this state and takes no command from the buttons. Receipt LED: Red: Receipt pa per is out, or malfunction with receipt print. Journal LED: Red: Journal pape[...]

  • Página 21

    PP2000 (E) User’s Manual 6 - 3 E. PRINTER GENERAL SPEC ITEM SPECIFICATION Functions Receipt, journal and validation printing Printing Method 9 pin dot matrix impact; synchronized or separate printing of receipt and/or journal Printing Speed About 3 lines/sec., bi-directional Printing Capacity Receipt: 24 characters/line Journal: 24 characters/lin[...]

  • Página 22

    PP2000 (E) User’s Manual 6 - 4 F. STORE STAMP (OPTION) Cushion width: 34.0 mm Cushion height: 24.0 mm Cushion thickness: 1.0 mm Cushion material: PE foam Stamp total width: 34.0 mm Stamp total height: 24.0 mm ( engraving included ) Stamp total thickness: 5.0 mm Engraving width: 30.0 mm Engraving height: 20.0 mm Engraving thickness: 1. 2 mm Stamp [...]

  • Página 23

    PP2000 (E) User’s Manual 6 - 5 H. CASH DRAWER CONNECTOR PIN DEFINITION 1 Frame ground 2 CR2 kick (by Esc p 0 n1 n2) 3 Drawer open sense 4 +24 V DC power 5 CR1 kick (by Esc p 1 n1 n2) 6 Signal ground I. SERI AL INPUT CONNECTOR ( standard 9 pin RS232 interface) J. POWER INPUT CONNECTOR PIN DEFINITION 1 +24 V DC power 2 Power ground 3 N. C. CASE Fra[...]

  • Página 24

    PP2000 (E) User’s Manual 6 - 6 M. ENVIRONMENT Temperature: 0 ° C to 50 ° C Humidity: RH 10% to RH 90% without condensation N. RELI ABILITY Printer mechanism (without print head) life: 8,000,000 lines Print head life: 150,000,000 characters (2 dots/wire/character average) O. POWER ADAPTOR P A-300 ITEM SPECIFICATION INPUT VOLTAGE RANGE 100 V AC t[...]

  • Página 25

    PP2000 (E) User’s Manual 7 - 1 VII. REGULAR MAINTENANCE PROCEDURE A. DAILY MAINTENANCE Perform a basic cleaning and maintenance daily at a suitable timing as following 1. Turn power off and open the top cover. Press down the receipt lever and the journal lever. Take out both the paper roll of receipt and journal. 2. Use the attached soft brush to[...]

  • Página 26

    PP2000 (E) User’s Manual 7 - 2 B. PERIODIC M AINTENANCE A periodic maintenance and lubrication should take place by a qualified maintenance specialist in every 6 months.[...]

  • Página 27

    PP2000 (E) User’s Manual 8 - 1 VIII. BASIC TROUBLE SHOOTING A. NO OPERATION AFTER POWER ON If the printer does not work, neither does the power on LED lit: 1. Check if the power cord is well connected. 2. Check if the power outlet the printer is connected to is supplied with power. 3. If the printer does not work, neither does the buzzer beep, ho[...]

  • Página 28

    PP2000 (E) User’s Manual 8 - 2 D. PAPER JAMMED In case of serious paper jammed problem, please pull both the receipt lever and the journal lever forward and push the print anvil assembly backward (as indicated in the picture) to raise the print anvil assembly. Receipt lever Journal lever Raise the print anvil assembly[...]

  • Página 29

    PP2000 (E) User’s Manual 8 - 3 Once the print anvil assembly is lifted, the paper jam can be dismissed. Please clean the paper residue in the area before putting back the print anvil assembly if the condition requires. When you are putting back the print anvil, please pay special attention to the position of the pick up reel for journal. Because [...]

  • Página 30

    PP2000 (E) User’s Manual 8 - 4 However, the journal pick up reel does not automatically move forward when the print anvil assembly is put back. Please then put the journal pick up reel back to its original location, and roll the reel so that the journal remains properly tensioned. Direction to roll No auto-return with print anvil[...]