Snom VoIP PABX manual

V oIP P ABX User Guide[...]

2 P ABX User Guide Release 1.1 - April 2006 This document and cer tain software on the system disk of the de vice is Cop yr ight © 2005 IP Cor te x Ltd. The abov e software is licenced under terms which can be found in the Software Licence section of the documentation. Use of the de vice is subject to the terms therein. If you do not accept those [...]

3 Contents Document Conv entions 6 Getting Star ted 7 Making Phone Calls Using a Phone Handset 7 Using the Web Interf ace 8 Connecting 8 my calls 9 my phonebook 9 my details 9 Name 9 E-mail Address 9 Send Email V oicemail Aler ts? 10 Attach V oicemail to Aler ts? 10 P ersonal phonebook 10 my phone 10 Current home e xtension 11 Phone line and button[...]

4 T roub leshooting 19 V oicemail 20 Accessing V oicemail 20 Configuring V oicemail 20 Retreiving V oicemail 21 Shor t Code Features 23 Phone Quick Ref erence Cards 24[...]

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6 Document Conventions Throughout the document, normal text like this indicates procedures required to correctly configure your de vice. Critical instr uctions and helpful configuration tips are highlighted in italics throughout the te xt.  Critical instr uctions are f or matted lik e this and preceded by an e xclamation mar k in a circle. F a[...]

7 Getting Started W e assume for the purposes of this user lev el manual that your phone system administrator , or installation engineer hav e setup your V oIP P ABX and phones. If you are also a phone system administr ator then you should consult the ipcor te x “V oIP P ABX Installation & Administration Guide” for details of how to adminis[...]

8 Using the W eb Inter face The P ABX has a personal web interf ace for each user which ma y be used to view phone inf or mation and make changes to y our user settings and pref erences. Connecting The web user interf ace is av ailable from most HTML supporting browsers , including: • Mozilla Firef ox (all v ersions) • Microsoft Internet Explor[...]

9 choosing. my calls This menu allows y ou to view the most recent calls made through the P ABX. If your P ABX administrator has set call cost patter ns f or some or all of the number prefix es in your recent list then the cost of these calls will also be shown in the list. Where the cost of a call is shown as unknown , this simply means a call co[...]

10  The e-mail address giv en here is the one to which voicemail notifications from ordinar y e xtensions and/or fax es from any soft fax e xtensions will be sent. If this is entered incorrectly then you will ne ver receive these notifications and inf or mation may be lost. Send Email V oicemail Alerts? If set, and an e-mail address is entered[...]

11 Current home extension Shows the e xtension number of the main e xtension owned b y you as a user . Show/Change m y PIN number - Clicking on this te xt displays the PIN used to log in to voicemail f or the extension. When the PIN is displa yed, entering a new v alue into the box and clicking will change the PIN to this new n umber . Show SIP reg[...]

12 change password Enter the old pass word, and new pass word in the two fields f or confirmation, and then click on the button. If you subsequently f orget your passw ord then this can be retriev ed by using the lost pass wor d link on the Logon page (provided your e-mail address is correct). If this is not possible then your system administrato[...]

13 T API Configuration This is an optional component which ma y be licenced on your P ABX. If it is enabled on your installation y ou will see the Show T API settings option on the m y phone area of your user settings. Introduction T API is a Microsoft provided interf ace that allows a PC running Windows 2000 or XP to mak e or receive phone calls [...]

14 T o download the installer , log on to the P ABX using your user login and go to the m y phone settings screen. Once on that screen, open up the Show T API settings option by clic king on the te xt (see pre vious chapter for details of ho w to do this).  If the Show T API settings option is not present, this is probably because it isn’t lic[...]

15 Y ou may also see the f ollowing message and, again it should be saf e to trust the installer from it’ s known source. If the installer is properly star ted, a screen like the f ollowing is displa yed:[...]

16 Y ou will then be prompted to accept the licence agreement and, when accepted, asked to confirm the install location: Once preparation is complete, the f ollowing message will be displa yed, prompting final confirmation of install: Once installation is complete, y ou will be reminded that a reboot is required to fully install the T API driv e[...]

17  Y ou may wish to dela y rebooting your PC until after completing instructions in the next section to configure the application as a reboot is required after reconfiguring the application and it is quite safe to dela y the installation reboot at this point Configuring the T API Driver The T API configur ation on your PC is associated with[...]

18 When impor ting the settings, confirmation box es will be displayed b y the registr y editor . If you are quite sure that the file y ou are impor ting is the same one downloaded from the P ABX then it is safe to OK these: On completion, a message similar to the f ollowing will be displa yed and indicates that the settings were successfully imp[...]

19 Then select the ipcortex - Asterisk line: OK the changes, and then clic k on “Start Call” in the pre vious dialogue. Y our phone should r ing and then, when y ou pick it up , the far end will star t to ring. Y ou can then complete the call and hang in the normal wa y once complete. T roubleshooting If the phone f ails to r ing when a call is[...]

20 No network connectivity to P ABX The PC needs to be able to comm unicate with an application on TCP por t 5038 of the P ABX. If there is no network connectivity between your PC and the P ABX, or a firewall is pre venting these connections then T API will not be ab le to operate.[...]

21 V oicemail Y our P ABX system is equipped with a voicemail system and there is a one voicemail bo x per extension number b y default. When a call is made to your e xtension and it is either not answered within a period of time deter mined by y our system administrator , or busy because y ou are on another call then the call will be answ ered by [...]

22 T o enter this menu, log in to your mailbo x as above , then select: 0 Mailbo x options Within this menu, the f ollowing are a vailab le: 1 Record una vailable messa ge - This is the message which is used when you do not ans wer a call. 2 Record b usy message - This is the message which is used when you cannot ans wer a call because you are busy[...]

23 6 Next message - mo ve to ne xt av ailable message 7 Delete message 8 Forward message to someone else 9 Save message to a specific f older * Help - repeat options # Exit 3 Ad vanced - giv es access to the follo wing advanced options: 1 Reply - send a reply , if sender was a local e xtension. 3 En velope - play time , date and sender information[...]

24 Short Code Features Built-in shor t codes on the P ABX are: *0 <e xt> Connect directly to voicemail f or <ext>, doesn’t ring the phone. **1 Hot desk. Br ing my e xtension here feature. **2 Hot desk. Release this phone. **5 F orward calls. Allow calls to ring on an additional e xtension. **6 Remov e call forw ards. **8 Enable night [...]

25 Phone Quick Reference Cards The f ollowing quick ref erence cards give basic generic information required to operate a number of types of phone . They need to be customised with inf or mation about your system (f or e xample voicemail number) and will often be superseded b y copies provided b y your system administrator . Y ou may mak e copies o[...]

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27 Answering Calls T o answ er calls in the nor mal wa y simply pick up the handset. T o answ er a call hands free using the built in speak er phone, press rather than lifting the handset. Dialling External numbers Enter full external number . Press the to delete digits in case of error . When complete, press to dial. The number is the normal full [...]

28 Press the - ‘HOLD’ ke y Dial the destination number Press and talk to the recipient Hang up, the original call will be transf erred to the new recipient If after calling the intended recipient you decide not to tr ansfer the call, do not hang up but instead press again to retriev e the held call. V oicemail Y our Own Extension V oicemail If [...]

29 Answering Calls T o answ er calls in the nor mal wa y simply pick up the handset. T o answ er a call hands free using the built in speak er phone, press rather than lifting the handset. Dialling External numbers 1 Enter full external number . Press the ke y under the symbol to delete digits in case of error . 2 When complete, press to dial. The [...]

30 2 Dial the destination number 3 Press and talk to the recipient 4 Hang up, the original call will be transf erred to the new recipient If after calling the intended recipient you decide not to transf er the call, do not hang up but instead press again to retriev e the held call. V oicemail Y our Own Extension V oicemail If the message light is ?[...]

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32 Index B browser 8,13,14,17 busy message 21 button mappings 11 C call pickup (short code) 23 change pass word 12 configuration tips definition 6,14 critical instr uctions definition 6,13 D delete message (v oicemail) 22 E e-mail address 3,9 Elmeg IP290 25 emergency calls 26 F f olders 21 f orward (shor t code) 23 f orward to v oicemail 23 H ho[...]

33 N network connectivity 19 new messages (v oicemail) 21 ne xt message (voicemail) 22 night mode 23 number barring. See call; barring O old messages (voicemail) 21 Outlook (using with T API) 18 P pass word 8 changing 8 pass word (voicemail) 21 phone 10,11,13,17,19,20,21,23,24,25,27 phonebook 3,9,10 personal 10 phone line 3,11 phone quick ref erenc[...]

34 Configuration 13 Configuring 17 installing drivers 13 Introduction 13 Requirements 13 T esting 18 T roubleshooting 19 U unav ailable message 21 V V oicemail 20 accessing 20 adv anced options 22 configuring 20 delete message 22 f olders 21 main menu 21 new messages 21 ne xt message 22 old messages 21 pass word 21 retreiving 21 v oicemail aler [...]

35 Notes[...]

The Mansion, Bletchley Park Milton Keynes MK3 6EB, UK T el: 01908 276650 Fax: 01908 276699 http://www.ipcortex.co.uk/[...]