Wyse Technology TM 9000 Series manual

Win te rm ™ 9000 Series Reference Guide Issue: 081904[...]

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Win te rm ™ 9000 Series Reference Guide Issue: 081904 883808-01 Re v . C August 2004 Wyse T echnology Inc. 3471 North First S treet San Jose, CA 951 34-1801[...]

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v Copyright Notice © 2004, Wyse T echnology Inc. All rig hts reserved. This manual and the sof tware and firmwa re described in it are cop yrighted. Y ou may not reproduce, transm it, transcribe, stor e in a re trieval system, or translate into any language or computer language , in any form or by any means, electronic, mechanical, magnetic, optic[...]

vi FCC St atement This equipment has been tested and found to comply with the limit s for either Class A or Class B digital devices (refer to "Thin Client Requirements Compliance"), pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea sonable protect ion against harmful interference in a resid ential installation[...]

vii Class B This digit al appara tus does not exceed the Class B limit s for radio noise emissions fr om digital ap paratus set out in the Rad io Interference Regulations of the Canadian Departmen t of Communications. Le présent app areil numérique n’é met pas de bruits r adioélectriques dé passant les lim ites applicables aux appa reils num[...]

viii Model 9650XE Thin Client For use with Ex ternal Power Supply Li Shin Model LSE021 9B1280 or certified equivalent model supplied by the manufacturer , rated +12V/6.67 A. Model J400, Product 9 41GXL Thin Client For use with Ex ternal Power Supply Li Shin Model LSE980 2A1255 or certified equivalent model supplied by the manufacturer , rated +12V/[...]

Content s Introduction 1 About This Guide 1 Wyse T echnical Support 2 Server Environ ment Require ments 2 Session Servers 2 Citrix Independent Computin g Architecture (ICA) 2 Microsoft Remote Desktop Proto col (RDP) 2 T erminal Emulation Support 3 Support Servers 3 Rapport Remote Administration 3 Virtual Network Computing (VNC) V iewer 3 Model Summ[...]

x Winlog 35 ELO T ouchscreen 36 Wireless LAN Settings 36 Custom Fields 36 RAMdisk 37 Regional and L anguage Options 38 Sun Java Runtime Environ ment 39 Peripherals 39 Printers 39 Audio 40 Utilities and Settings 41 Write Filter 41 Password Chan ge with the Write Filter 42 Write Filter Co mmand Line Control 44 Write Filter Enable an d Writ e Filter D[...]

xi 1 1 Neutron dialog box (exten ded) 22 12 T erminal Emula tion window 23 13 TE Client Connection Wizard window 24 14 Internet Explorer window 25 15 Citrix Program Ne ighborhood window 26 16 Remote Des ktop Connection dialog box (expanded) 27 17 WinVNC: Current User Properties dialog box 28 18 Write Filte r Control dialog box 29 19 Administrato rs[...]

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Win te rm ™ 9000 Series Reference Guide Introduction Winterm TM 9000 Series Thin Clients use the Windows TM XP embedde d (XPe) operating system. The Winterm TM 9000 Series Thin Clients provide ac cess to applications, files, and network res ources made availa ble on machines host ing Citrix TM ICA and Microsoft TM RDP session serv ices. The keybo[...]

2 Wy se T echnical Support T o access Wyse techni cal resources, visit A skWyse.com . If you still have questions, you can submit your questions using the Wyse Support Re quest Form , or call Customer Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operat ion are from 7:00 am to 7:00 pm CST , Monday throug h Friday . T o access i[...]

3 T erminal Emulation Support Third-party terminal em ulation software can be inst alle d on the Thin Client to support computing on legacy plat forms. Access to account s on these machines is the responsibility of the Thin Client user . The te rminal emulation sof tware uses the T elnet protocol to communicate with the computing plat form. Support[...]

4 Model Summary This section provides a summary of features for the Models 9235LE, 9440XL, 9450XE, 9455XL, 9650XE, Model J400, Product 94 1GXL, and Model x150, Product 91 50SE. Note Thin Client dat a sheets, th e product regi stration form, and in formation abou t Rapport for Wyse version 4.4 and Rapport Administrative Softwar e are available thro [...]

5 Model 9440XL Model 9440XL is a small-foot print, modular XPe -based Thin Client (see Figure 2). The connections for power , network, monitor , keyboard, mouse, serial and p arallel devices, and USB per ipherals are on the back panel of the Thin Client. The power button switch, four LED indicators, and audio con nectors are on the fron t of the Th[...]

6 Model 9450XE Model 9450XE is a sma ll-footprint, modular XPe-based Thin Client (see Figure 3). The connections for power , network, monitor , keyboard, mouse, serial and p arallel devices, and USB peripherals are on the back panel of the Thin Client. The rear panel cont ains an access slot for an optional PCI expansion card. Figure 3 Model 9450XE[...]

7 Model 9455XL Model 9455XL is a modular XPe-based Thin Client with a rugged met al chassis (see Figure 4) that can be moun ted vertically or h orizontally . The conne ctions for power , network, keyboard, mouse, serial and p arallel devices, and USB ports ar e on the back panel of the Thin Client. The rear panel cont ains an access slot for an opt[...]

8 The 9455XL has two LED indicators on the back of the unit ne xt to the RJ-45 LAN port (Network connector). The Green LED is a Dual Link/Activity Indicator , and the Y ellow LED is a S pee d Indicator . The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection. • Green LED On—Link, but no Activity • Green[...]

9 Model 9650XE Model 9650XE is a small- footprint, XPe-based Thin Client wit h an integr ated 15 inch flat panel LCD (see Fi gure 5). The con nections fo r power , networ k, keyboard, mouse, serial and parallel de vices, speakers, and USB peri pherals are on th e underside of the ba ck panel of the Thin Client. The powe r button switch is located o[...]

10 is a S pee d Indicator . The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection. • Green LED On—Link, but no Activity • Green LED Blinking—Link with Activity • Green LED Of f—No Link • Y ellow LED On— 100Mbp s • Y ellow LED Off—10Mbps or no Link[...]

11 Model J400, Product 941GXL The 941GXL is a modular XPe -based Thin Client with a ru gged metal chassis (see Figure 6) that can be mounted vertically or horizon tally . The 941GXL has a slightly larger chassis than the 9455XL and features a faster pr ocessor than any of the ot her Series 9000 devices. The connectio ns for power , net work, keyboa[...]

12 is a S pee d Indicator . The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection. • Green LED On—Link, but no Activity • Green LED Blinking—Link with Activity • Green LED Of f—No Link • Y ellow LED On— 100Mbp s • Y ellow LED Off—10Mbps or no Link[...]

13 Model x150, Product 9150SE Model 9150SE is a sma ll-footprint, modular XPe-based Thin Client (see Figure 7). The connections for power , netw ork, audio, moni tor (video), keyboard, mouse, serial and parallel device s, and USB devices and periph erals are on the back p anel of the Thin Client. The power button swit ch is located on the front-top[...]

14 After power connection, the po wer LED will remain amber for some time. The user must not press the power button until th e amber light is of f. When the amber light is of f, lightly press the power button on the Thin Clie nt to turn on power . Mounting and Connect ing the Thin Client The Quick S tart Guide (included in the shipping carton) prov[...]

15 Extended XPe Features The Winterm TM 9000 Series Thin Client’s operating system has extended features not found in stan dard Windows XP . Controls for extended XPe features are available only through an Administrator log on account— with exceptions of the Citrix Program Neighborhood, the M icrosof t TM T erminal Server Client (Remote Desktop[...]

16 Note The administrator can create add itiona l user accounts by using the User Manager utility available th rough the Control Panel. However , due to local memory constraint s, the number of ad ditio nal users should be kept to a minimum. For administrato r informatio n on user account s, refer to “User Log-on Account s” on p age 52. Automat[...]

17 The XPe Desktop This section includes information on the followin g: • “Users Desktop” • “Administrators Desktop” on page 19 • “Client Informa tion Dialog Box” on pag e 20 • “Logging Of f, Restarting, and Shutti ng Down the Thin Client” on page 21 Users Desktop The desktop that appears fo r a user log-on is a Windows desk[...]

18 For information about the fu nctionality of the st andard Windows XP desktop and S t art menu items, refer to the app licable Microsof t documentation (searc h and navigate to the Windows XP Support Center) at: http ://support.microsof t.com/default.aspx . For Internet locations of the Citrix Prog ram Neighborhood and Re mote Desktop Connection [...]

19 Administrators Desktop The desktop that appears fo r an administr ator log- on is a Windows desktop (see Figure 9). Icons present on the default administrator de sktop are My Computer , My Network Places, Citrix Program Neighborhood , Remo te Desktop Connection, Internet Explorer , Write Filter Enable, and W rite Filter Disable (for a descriptio[...]

20 Note For the Model 9235LE, the S tart menu ShutDown listing is replaced with listings for logging of f, rest arting, and shutting down the Thin Cli ent. Client Information Dialog Box Click About on the S tart menu to o pen the Client Information dialog box (see Figure 10). The General t ab of the dialog box disp lays g eneral information about t[...]

21 Logging Off, Rest arting, and S hutting Down the Thin Client T o log off, restart, or shut down the Thin Client, c lick the taskbar ’s St ar t to open the S tart menu and select your o ption. On Models 9440XL, 9450XE, 945 5XL, 9650XE, Model J400, Product 941GXL, and Mod el x150, Product 9150SE click Shut Down fro m the S tart menu to open a su[...]

22 Note Correct time should be maint ained as some applications requir e access to local Thin Client time. Th e Date and Time Properties dialog box can be opened by clicking the time are a in the taskbar or by double-clicking the Date and T ime icon in the Control Panel. Programs Menu Extended Selections Open the Programs menu b y clicking Start | [...]

23 T eemNT and T eemNT Connection Wizard Clicking St art | Programs | T eemNT | T eemNT (by default, a desktop icon is not installed) opens the T erminal Em ulation window . Figure 12 shows the initial T erminal Emulation window . Figure 12 T erminal Emulation window[...]

24 The T eemNT Connection Wizard application a llows you to configure your connection information. T o open the TE Co nnection Wizard di alog box click St art | Programs | T eemNT | T eemNT Connection Wiza rd . Figure 13 shows the initial TE Client Connection Wizard window . Figure 13 TE Client Connection Wizard window For complete instructions on [...]

25 Internet Explorer Microsoft Inte rnet Explorer (MSIE) version 6. 0 browser is installed locally on the Thin Client. Clicking St art | Programs | Internet Explorer or St art | Internet Explorer (or double-clickin g the desktop icon) opens IE 6.0 (see Figure 14). The Intern et options settings for the browser have been preselecte d at the factory [...]

26 Citrix Program Neighborhood Clicking St art | Pr ograms | Citrix Pr ogram Neighborhood or St ar t | Citrix Program Neighborhood (or double -clicking the desktop icon) opens the Citrix Program Neighborhood window (see Figure 15). This program allows you to manage connections to remote applica tions running on ICA server s. Documentation for the I[...]

27 Remote Desktop Connection Clicking St art | Pr ograms | Remote De sktop Connectio n or Start | Remote Desktop Connection (or double -clicking the desktop icon) opens the Remote Deskto p Connection dialog box (exp anded vie w shown in Figure 16 obta ined by clicking Options ). This program is used to est ablish connections to re mote applications[...]

28 VNC User Settings VNC User Settings is available to administrators only . Clicking St ar t | Programs | VNC User Settings (or double-clicking the icon in the administrator ’s system tray) opens the WinVNC: Current User Properties dialog box (see Figure 17). The WinVNC: Current User Prope rties dialog box allows entry of the VNC log-on password[...]

29 Wri t e F il te r Write Filter is available to ad ministrators only . The Write Filt er Control dialo g box is shown in Figure 18. It can be opened either through the St art | Run command line ( wtflush ), by clicking St art | Programs | Co ntrol Panel | Administrative T ools | Write Filt er , or by clicking St art | Pr ograms | Wr ite Filter . [...]

30 Control Panel Extended Selections Clicking St art | Sett ings | Control Panel opens th e Control Panel window (the administrators control p anel is shown in Figure 19). Figure 19 Administrators Control Pa nel window ( Classic V iew/L ist) Notable extended selections available on the administrator s Control Panel include: • “Administrativ e T[...]

31 Administrative T oo ls Double-click the Administ rative T ools icon in the Contro l Pa nel window to open the Administrative T ools windo w (see Figure 20). Figure 20 Administrative T ools window The Administrative T ools dialog box cont ains the following administrative tool selections: • “Component Se rvices” on p age 32 • “Event V i[...]

32 Component Services Double-clicking the Component Services icon opens the Co mponent Services window (see Figur e 21). The con sole allows acces s to configure the Comp onent Services, Event Viewer , an d Local Services. Figure 21 Component Services window Event V iewer Double-clicking the Event Viewer icon opens the Event Viewer window (see Figu[...]

33 Services Double-clicking the Services icon opens th e Services window (see Figure 23). The Services window lists the services install ed on the Thin Client. VNC Serv er and Client Clean-up (NetXClean) are two services wh ich may need to be sto pped or rest arted by the Thin Client administrator and are discusse d in “Utilities and Settings” [...]

34 User Manager Double-clicking the User Manager icon opens the Lo cal User and Group s window (see Figure 24). This tool allo ws adm inistrators to manage user profi les. For det ailed information on the User Manager , refer to “User Profiles” on page 53 . Figure 24 Local User and Groups window VNC User Settings Double-clicking the VNC User Se[...]

35 Note The WinVNC: Current Use r Properties dialog box can al so be opened from the administra tor ’s St ar t | Programs menu. The WinVNC: Current User Prope rties dialog box allows entry of the VNC log-on password (the de fault passwor d is Wyse ) and selection of pa rameters for the VNC server utility installed on a user ’s Thin Client. VNC [...]

36 ELO T ouchscreen If the ELO T ouchscreen op tion is inst alled on t he Thin Client, you can use th is application to calibrate and customize the settings for a touchscreen monitor that is connected to the Thin Client (or when ELO T ouchscre en is integr ated with Model 9650XE). Note Open the ELO T ouchscreen application by double-clicking th e E[...]

37 Figure 26 Custom Fields dialog box RAMdisk The RAMdisk is volatile memory space set asid e for temporary data stor age. It is the Z drive shown in the My Computer window . The following it ems are stored o n the RAMdisk: • Browser Web page cache • Browser history • Browser cookies • Browser cache • T emporary Internet files • Print s[...]

38 Figure 27 Ramdisk Conf iguration dialog box Note Depending on the Thin C lient model and installe d memory size, default RAMdisk size may vary . The maximum RA Mdisk size that can be set is 30 MB; the minimum RAMdisk size that can be set is 2 MB. Regional and Language Options Double-click the Regional and Language Options icon in the Control Pan[...]

39 4. In the lower section of the t ab is the Language used in me nus and dialogs drop down box. Click the drop down arrow to se lect a new langua ge and then click Apply . A message informs you that changes will not take ef fect until you logoff and logon again. Click OK. 5. In the Regional and Language Optio ns dialog box, click OK and close the [...]

40 Note Printing to a locally-conne cted printer from an ICA or RDP session using the server ’ s print drivers produces full text and gra phics functionality from the printer . T o do this, you must install the print driver o n the server and the te xt only driver on the Thin Client accord ing to the procedures in “Adding Printers” . Adding P[...]

41 Utilities and Settings The following utilities and settings are available for administrative use: • “Write Filter” • “NetXClean Utility” on page 48 • “Local Drives” on p age 49 • “Mapping N etwork Drives” on page 50 • “Domain Participation” on page 50 • “WinPing Utility” on page 51 • “Net and T racert Util[...]

42 Note A T erminal Services Client Access License (TSCAL) is always preserved regardless of W rite Filter state (enabled or disabled). If you want to have other registry setting s preserve d regardless of W rite Filter state, cont act support fo r help at http://www .wyse.com . For procedur es on manipulating the W rite Filter , refer to: • “P[...]

43 Disabling the machine acc ount p asswor d change on a Winterm TM 90 00 Series Thin Client T o disable the machine accou nt password ch ange on a Winterm TM 9000 Serie s Thin Client, complete the following procedures: 1. S t art Registry Editor by clicking St art | Ru n , typing regedit in the Open text box, and then clicking OK . 2. Locate and c[...]

44 Write Filter Command Line Control There are severa l Start | Run command lines you ca n use to control the Write Filter . Note Command line argument s cannot be com bined. Caution Thin Client Administrators should use NT file security to prevent undesired usage of these commands. Use the following guidelines for the Start | Run command line opti[...]

45 Write Filter Enable and W rit e Filter Disable Desktop Icons For convenience, the W rite Filter Enable an d Wr ite Filter Disable icons are pr esent on the Administrator desktop. Dep ending on which ico n you use, you can either enable or disable the Write Filter . • Write Filter En able Icon - Double-clicking this icon allo ws you to enable t[...]

46 Write Filter Control Dialog Box The Write Filter Control dialog box is shown in Figure 28. It can be opened either throug h the Start | Run command line ( wtflush ), by clicking St art | Pr ograms | Control Panel | Administrative T ools | Write Filter , or by clicking S t art | Programs | Write Filter . Note T o open the dialog box using the com[...]

47 Enable W rite Filt er command button then appears in th e Write Filter Control dialog box as shown in Figu re 29). Note After flushing the cache and disabling the W rite Filter , the Write Filter st atus icon (in the desktop system t ray) turn s red and the W rite Filter remains disabled after the syste m restart s. Figure 29 Write Filter Contro[...]

48 • When the cache is flushed b y clicking the Flush Cache or Disable W rite Filter command buttons, all controls are ino per able (grayed-out) until th e cache flush operation is completed. The Flush Cache command button will remain inoperable (grayed-out) until W rite Filter is enabled. • T o display a cache status report, click the Query Ca[...]

49 Local Drives Administrato rs need to know the following inform ation on local drives. Drive Z Drive Z is onboard volatile memory ( Ms-ramdrive ) of the Thin Client. Because drive Z is volatile memory , it is recommended that you do no t use this drive to save dat a that you want to retain. For Ramdisk configuration informatio n, refer to “RAMd[...]

50 files to the C drive on the local system). If you must write to a local drive, change the application settin gs to use the Z drive. The defa ult configuration settings mentioned in “User Log-on Account s” on p age 52 minimize writing to the C drive for factor y- installed applications. Note For descrip tions of the Write Filter and the need [...]

51 4. Enable the Write Filter . 5. Reboot the Thin Client. Note If you use the Enable Desktop Icon to enable the W rite Filter , the second reboot will happ en automatically . Note By default, the NetXClean utility will purge all but spec ifically selected profiles on the system when the Thin Client starts up or when the user logs off. For informat[...]

52 Figure 30 WinPing window WinPing is used to: • Determine the st atus of the netwo rk and various hosts. • T rack and isolate hardware and sof tware problems. • T est, measure, a nd manage netwo rks. • Determine the IP ad dress of a host if o nly the host name is known. Net and T racert Utilitie s Net and T racert utilitie s are available[...]

53 Caution Be sure to f lush the Write Filter cache during the curren t system session in which a new account is created. T o create a new user , complete the following procedures: 1. Log-in as an administrator . 2. Click St art | Set tings | Control Panel | Administrative T ools and double-c lick the User Manager icon. The Local Users and Gr oups [...]

54 7. Ty p e Administrators in the Enter the object names to select field to enable the Check Names command button. 8. Click Check Names , and then click OK . The user will now be a mem ber of both the Administrators and Users groups. 9. Flush the cache to re tain this chang e. Changing the Computer Name Y ou can change the computer name of the Thi[...]

55 For local custom fields that can be accesse d by Rapport, refer to “Custom Fields” on page 36. Note When performing a m ass distribution of a custom device image created with Rapport, the source devi ce image will require unique prep aration prior to creation and distribution . Please co ntact the device manufacturer for mor e detailed infor[...]

56 corruption. Y ou must not clos e the DOS window that is present during the process; the DOS window will close automatically . Event: The System Settings Change messag e may appear shortly af ter the first boot, depending on the specific hardware configur ation of the Thin Client. • The New Hardware Found message displays in the system tray (lo[...]

57 Figure 32 WinVNC: Current User Properties dialog box Before a remote machine (on which VNC Viewer is installed) ca n access a Thin Client: 1. The IP address (or valid DNS name) of the Thin Client (the desktop th at is to be operated/monitored ) must be given to the remote administra tor/user . The IP Address can be obt ained from the Det ails ar[...]

58 VNC Viewer Setup and Operation VNC Viewe r software is included as a compone nt of the Rapport Admini strative Sof tware suite and must be installed on th e remote (shadowing) machine . The administrator/user of the remote machine must know the IP address/name and the p assword of a Thin Clie nt (the desktop that is to be operate d/monitored). I[...]

59 Select the Restrict Pixels to 8- bit check box in the Displa y area (this increases sp eed at the expense of display quality). Click OK to return to the Connection Details dialog box. Figure 34 VNC Connection Options dialog box Note The VNC Connection Optio ns dialog box varies for dif ferent VNC sof tware releases. Use the gener al guidelines i[...]

60 Deiconify on Bell Often a beep will sound because you are being notified of something such as e-mail arr iving or a compilation finishing. This selection causes a minimized VNC viewer to be restored when the bell character (e scape sequence) is received. Disable clipboard transfer Clipboard changes caused by cutting or copying at either the view[...]

61 2. In the VNC server text field (see Figure 33), type the IP address or valid DNS name of the (the desktop th at is to be operated/ monitored) Thin Client followed by a colon and 0. For example: snoopy:0 or 132.237.16.238:0 3. Click OK to open the VNC Authentication dialog box (see Figure 35). Figure 35 VNC Authentication dialog box 4. T ype the[...]

Winterm ™ 9000 Series Reference Guide Issue: 0819 04 Written and publishe d by: Wyse T echnology Inc., August 2004 PDF created using Fram eMaker ® and Acrobat ®[...]