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Avaya 15-601127 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    15-601127 Issue 09a - (16 July 2009) 2420/5420 Phone User Guide IP Office[...]

  • Page 2

    2420/5420 Phone Page 2 15-601127 Issue 09a (16 July 2009) IP Office © 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this docu[...]

  • Page 3

    2420/5420 Phone Page 3 15-601127 Issue 09a (16 July 2009) IP Office Contents Contents The Telephone 1. ..................................................................... 8 1.1 Call Appearance Keys ..................................................................... 9 1.2 Call Appearance Key Icons ................................................[...]

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    2420/5420 Phone Page 5 15-601127 Issue 09a (16 July 2009) IP Office The Telephone Chapter 1.[...]

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  • Page 7

    2420/5420 Phone Page 7 15-601127 Issue 09a (16 July 2009) IP Office The Telephone: 1. The Telephone This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems. 1. Display, Call Appearance and Feature [...]

  • Page 8

    2420/5420 Phone Page 8 15-601127 Issue 09a (16 July 2009) IP Office 1.1 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a= , b= and c=. An underscored call appearance key (e.g. a= )[...]

  • Page 9

    2420/5420 Phone Page 9 15-601127 Issue 09a (16 July 2009) IP Office The Telephone: Call Appearance Keys 1.2 Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys, allow you to determine the status (for example, on HOLD ) of each call. Icons also indicate whether a feature has been activated for a particular button. [...]

  • Page 10

    2420/5420 Phone Page 10 15-601127 Issue 09a (16 July 2009) IP Office 1.4 Logging Off If you have been allocated a login code, you can log your phone off to prevent unauthorized use during an absence, or for privacy purposes. If you are logging off from another extension, the system will log you back in at your home extension, unless the force- logi[...]

  • Page 11

    2420/5420 Phone Page 11 15-601127 Issue 09a (16 July 2009) IP Office The Telephone: Logging On 1.6 No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example: · The home user is logged on to another extension · Forced login is enabled An extension set as NoUser will display the name &qu[...]

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    2420/5420 Phone Page 13 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features Chapter 2.[...]

  • Page 14

    2420/5420 Phone Page 14 15-601127 Issue 09a (16 July 2009) IP Office 2. Basic Call Handling Features 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call: Do one of the following: · If you are not active on another call, answer[...]

  • Page 15

    2420/5420 Phone Page 15 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features: Answering a Call 2.2 Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Lift the handset and dial the required number on the key pad. Remember to include the required access code (for exa[...]

  • Page 16

    2420/5420 Phone Page 16 15-601127 Issue 09a (16 July 2009) IP Office 2.4 Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes · The number of parties allowed in a conference is controlled by your phone system. · Two Call Appearance keys are required for the conference feature. To add ano[...]

  • Page 17

    2420/5420 Phone Page 17 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features: Transfer 2.6 Headset Working When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press HEADSET. The lamp beside the button is illuminated when headset [...]

  • Page 18

    2420/5420 Phone Page 18 15-601127 Issue 09a (16 July 2009) IP Office 2.7 Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). · For IP Office 4.1 and higher, the [...]

  • Page 19

    2420/5420 Phone Page 19 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features: Speakerphone 2.8 Speed Dial The Speed Dial feature enables you to automatically dial calls to phone numbers stored in your personal directory. For more information about the Speed Dial facility, see Using Speed Dials. To make a call to a personal dire[...]

  • Page 20

    2420/5420 Phone Page 20 15-601127 Issue 09a (16 July 2009) IP Office 2.10 Mute During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature is most commonly used in conjunction with the Speakerphone. However, it can be used to hold an off-line conversation at any time during a call. To preve[...]

  • Page 21

    2420/5420 Phone Page 21 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features: Hold 2.12 Message Message is used to access the voicemail system (if installed). Once pressed, the prompts given will depend on the type of voicemail system. For further details, refer to the Mailbox Users Guides provided for the different voicemail s[...]

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    2420/5420 Phone Page 23 15-601127 Issue 09a (16 July 2009) IP Office Using Speed Dials Chapter 3.[...]

  • Page 24

    2420/5420 Phone Page 24 15-601127 Issue 09a (16 July 2009) IP Office 3. Using Speed Dials The phone can store up to 104 personal speed dials. For a list of the speed dials, press any and then press SpDial . To exit the current screen, press EXIT . · The speed dial list is sorted alphabetically. · To move between pages, press and . · Press the ap[...]

  • Page 25

    2420/5420 Phone Page 25 15-601127 Issue 09a (16 July 2009) IP Office Using Speed Dials: 3.1 Adding a New Speed Dial To add a new speed dial: 1. Press SpDial . If SpDial is not shown and to exit the current screen, press EXIT and then p ress Add . If a message appears stating that the speed dial list is full, you must first delete an existing entry [...]

  • Page 26

    2420/5420 Phone Page 26 15-601127 Issue 09a (16 July 2009) IP Office 3.2 Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. To dial a speed dial number: 1. Press SpDial . If SpDial is not shown and to exit the current screen, press EXIT . 2. To display different pages of speed dial[...]

  • Page 27

    2420/5420 Phone Page 27 15-601127 Issue 09a (16 July 2009) IP Office Using Visual Voice Chapter 4.[...]

  • Page 28

    2420/5420 Phone Page 28 15-601127 Issue 09a (16 July 2009) IP Office 4. Using Visual Voice Visual Voice gives you access to your mailbox using softkeys and, by using the associated feature keys, a more user- friendly option control. Visual Voice is accessed by pressing Voice and then selecting from the displayed options: · Listen - You can have di[...]

  • Page 29

    2420/5420 Phone Page 29 15-601127 Issue 09a (16 July 2009) IP Office Using Visual Voice: 4.1 Listen to Voicemails To listen to your Voicemails or your Group Voicemails: 1. Press Voice . 2. Press Listen (for your messages) or <group name> (for your hunt group messages), for example, Sales (25). 3. When prompted, key in the password. If your ex[...]

  • Page 30

    2420/5420 Phone Page 30 15-601127 Issue 09a (16 July 2009) IP Office 4.2 Send a Voicemail To send a message to another person or Group: 1. Press Voice. 2. Press Message and dial the extension of the person or Group. 3. Press Message again. The soft-key Record is displayed. 4. Press Record. The Stop soft-key is displayed. 5. Record your message and [...]

  • Page 31

    2420/5420 Phone Page 31 15-601127 Issue 09a (16 July 2009) IP Office Using Visual Voice: Send a Voicemail 4.3 Changing Your Greeting You can listen to, change and save your current greeting. Note · Visual Voice only modifies your Personal Greeting for All Calls. To change your mailbox greeting: 1. Press Voice . 2. Press Greeting . The following op[...]

  • Page 32

    2420/5420 Phone Page 32 15-601127 Issue 09a (16 July 2009) IP Office 4.4 Changing Your Mailbox Password Note · When changing your mailbox password it is advisable not to use sequential numbers (1234, 6789, 8765, etc.) or existing extension numbers. To change your Mailbox password: 1. Press Voice . 2. Press Password . 3. When prompted, key in your [...]

  • Page 33

    2420/5420 Phone Page 33 15-601127 Issue 09a (16 July 2009) IP Office Using Visual Voice: Changing Your Mailbox Password 4.5 Email Alerts The Email option is displayed if: · You have Voicemail pro installed and · Voicemail Email has been configured for you. To view or change the current email alert status: 1. Press Voice . 2. Press Email . You wil[...]

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  • Page 35

    2420/5420 Phone Page 35 15-601127 Issue 09a (16 July 2009) IP Office Using the Call Log Chapter 5.[...]

  • Page 36

    2420/5420 Phone Page 36 15-601127 Issue 09a (16 July 2009) IP Office 5. Using the Call Log The phone maintains a call log, to access, press Log . This log can store up to 100 entries. These can be a combination of incoming answered calls, incoming unanswered (missed) calls and outgoing calls. You can select which types of calls are included in the [...]

  • Page 37

    2420/5420 Phone Page 37 15-601127 Issue 09a (16 July 2009) IP Office Using the Call Log: Using The Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off-hook, press SPEAKER and dial a new call. Similarly, you can still receive calls and handle them using the dial pad key functions. 5.1[...]

  • Page 38

    2420/5420 Phone Page 38 15-601127 Issue 09a (16 July 2009) IP Office 5.3 Making Calls from the Call Log To make a call from the call log: 1. Press Log . If Log is not shown, press any . 2. At default, Missed calls are displayed first. You can select from InAns or Outgo . Alternatively, press More and select All to display all three options. To retu[...]

  • Page 39

    2420/5420 Phone Page 39 15-601127 Issue 09a (16 July 2009) IP Office Using the Call Log: Saving a Call Log Entry to Your Speed Dial List 5.5 Deleting a Call Log Entry To delete a call log entry: 1. Press Log . If Log is not shown, press any soft key. 2. At default, Missed calls are displayed first. You can select from InAns or Outgo . Alternatively[...]

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  • Page 41

    2420/5420 Phone Page 41 15-601127 Issue 09a (16 July 2009) IP Office Changing Options Chapter 6.[...]

  • Page 42

    2420/5420 Phone Page 42 15-601127 Issue 09a (16 July 2009) IP Office 6. Changing Options 6.1 Ring Options The IP Office uses 'distinctive ringing' for different types of calls: · A repeated single ring for internal calls · A repeated double ring for external calls · A single ring followed by two short rings for ringback calls. These op[...]

  • Page 43

    2420/5420 Phone Page 43 15-601127 Issue 09a (16 July 2009) IP Office Changing Options: Ring Options 6.2 Adjusting the Display Contrast You can adjust the contrast level on the phone display. You can choose from among fifteen levels of contrast. To adjust the display contrast: 1. To exit any other mode, press EXIT and then press Option . 2. Press Co[...]

  • Page 44

    2420/5420 Phone Page 44 15-601127 Issue 09a (16 July 2009) IP Office 6.5 Using Self Test Self test can be used to display information about your phone and to check operation of the lamps and display. The information may be required by your system administrator. To perform a self test: 1. To exit any other mode, press EXIT and then press Option . 2.[...]

  • Page 45

    2420/5420 Phone Page 45 15-601127 Issue 09a (16 July 2009) IP Office Changing Options: Default Phone/Erase All Settings 6.7 Language When the phone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), [...]

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  • Page 47

    2420/5420 Phone Page 47 15-601127 Issue 09a (16 July 2009) IP Office Function Keys Chapter 7.[...]

  • Page 48

    2420/5420 Phone Page 48 15-601127 Issue 09a (16 July 2009) IP Office 7. Function Keys 7.1 Overview of the Function Keys Both , function keys and softkeys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features supported by the phones (e.g. SpDial , Log , O[...]

  • Page 49

    2420/5420 Phone Page 49 15-601127 Issue 09a (16 July 2009) IP Office Function Keys: Overview of the Function Keys 7.2 Display Mode The phone has two display modes. These control the order in which functions are assigned to the display keys. The modes are: · Normal Mode: In this mode the 3 pages of and are ordered sequentially. at the base of each [...]

  • Page 50

    2420/5420 Phone Page 50 15-601127 Issue 09a (16 July 2009) IP Office 7.3 Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature key, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your system administrator an[...]

  • Page 51

    2420/5420 Phone Page 51 15-601127 Issue 09a (16 July 2009) IP Office Function Keys: Function Key Programming In addition to the above, there is a key labeled Expl? This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own. See Shorthand Programming Mode and Longhand Programming resp[...]

  • Page 52

    2420/5420 Phone Page 52 15-601127 Issue 09a (16 July 2009) IP Office 7.4 Shorthand Programming Mode 1. Press Admin or Admin 1 . See Function Key Programming . 2. The Admin or Admin1 menu is displayed, similar to the following: Admin Pages With the exception of Expl? , the names shown are the features that you can assign to soft keys. When Admin has[...]

  • Page 53

    2420/5420 Phone Page 53 15-601127 Issue 09a (16 July 2009) IP Office Function Keys: Shorthand Programming Mode 7.5 Longhand Programming 1. Press Admin . See Display Key Programming . 2. To switch to longhand programming mode, press Expl? . 3. Press Next until the required function required is shown, then press Selct . 4. If the function requires so[...]

  • Page 54

    2420/5420 Phone Page 54 15-601127 Issue 09a (16 July 2009) IP Office 7.6 Changing Function Key Labels You can replace the default label shown for any function key with you own custom label of up to 13 characters. 1. To exit any other mode, press EXIT and then press Label . · Edit allows you replace the current labels, see the steps below. · Inspe[...]

  • Page 55

    2420/5420 Phone Page 55 15-601127 Issue 09a (16 July 2009) IP Office System Features Chapter 8.[...]

  • Page 56

    2420/5420 Phone Page 56 15-601127 Issue 09a (16 July 2009) IP Office 8. System Features 8.1 Introduction As well as accessing specific features on your phone, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature code[...]

  • Page 57

    2420/5420 Phone Page 57 15-601127 Issue 09a (16 July 2009) IP Office System Features: Call Forwarding 8.4 Diverting Calls You can divert your calls to another extension using Follow Me . Unlike Forward , Follow me can only be used to divert calls to another internal extension on the same IP Office. Note · If you do not answer calls at the temporar[...]

  • Page 58

    2420/5420 Phone Page 58 15-601127 Issue 09a (16 July 2009) IP Office 8.5 Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: · To switch Do Not Disturb on (with or without exceptions), dial *08 . An N is displayed. T o switch it off, dial *09 . · To add a number to the exception [...]

  • Page 59

    2420/5420 Phone Page 59 15-601127 Issue 09a (16 July 2009) IP Office System Features: Parking Calls 8.7 Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your voicemail[...]

  • Page 60

    2420/5420 Phone Page 60 15-601127 Issue 09a (16 July 2009) IP Office 8.8 Default Feature Codes The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N , where shown, should be replaced by the appropriate number. For example, with *07*[...]

  • Page 61

    2420/5420 Phone Page 61 15-601127 Issue 09a (16 July 2009) IP Office EU24 Expansion Module Chapter 9.[...]

  • Page 62

    2420/5420 Phone Page 62 15-601127 Issue 09a (16 July 2009) IP Office 9. EU24 Expansion Module 9.1 EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 2420/5420 phone to extend the number of call appearance and feature buttons available on the phone. The expansion module has 24 buttons arranged in two columns.[...]

  • Page 63

    2420/5420 Phone Page 63 15-601127 Issue 09a (16 July 2009) IP Office EU24 Expansion Module: EU24 Overview 9.2 Connection Before you can begin using the EU24 Expansion Module, the module must be connected to the phone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions (555-233-136) . 9.3 Using the EU24 Ex[...]

  • Page 64

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  • Page 65

    2420/5420 Phone Page 65 15-601127 Issue 09a (16 July 2009) IP Office Index Index A Adding 25 Adding,New Speed Dial 25 Adjusting 43 Adjusting,Display Contrast 43 AGC 45 All Logged Calls 39 All Logged Calls,Erasing 39 Answer 14 Answer,Call 14 Automatic Gain Control 45 B Back 56 C Call 14, 15, 38, 58 Call Appearance Keys 8 Call Appearance Keys Icons 9[...]

  • Page 66

    2420/5420 Phone Page 66 15-601127 Issue 09a (16 July 2009) IP Office U User 11 Using 63 Using Self Test 44 Using The Call Log 36 Using,EU24 Expansion Module 63 V Viewing 37 Viewing,Call Log 37 Visual Voice 28 Visual Voice,Overview 28 Voicemail 30, 59 Voicemail TRANSFER 33 Voicemail,Send 30 Voicemails 29 Voicemails,Listen 29 W Which Calls 37 Which C[...]

  • Page 67

    2420/5420 Phone Page 67 15-601127 Issue 09a (16 July 2009) IP Office[...]

  • Page 68

    2420/5420 Phone Page 68 15-601127 Issue 09a (16 July 2009) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specificatio[...]