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Avaya Definity 8410 manuel d'utilisation

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Avaya Definity 8410, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

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Table des matières du manuel d’utilisation

  • Page 1

    555-23 0-763 Comc ode 10 798554 1 Issue 2 June 1997 DEFI N I TY ® En terp ri se Commu ni cat ions Ser ver (E CS ) Rele as e 5 8410 V oice T erminal Use r ’ s G uide[...]

  • Page 2

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page ii NOTI CE Wh ile r easo nab le e ffo rts wer e m ade to en sur e th at the info rm ation in th is docum en t w as co m p let e a n d ac cu ra t e at t h e ti me of p ri nt in g, Lu ce nt T e c hn ol og ie s can a ssu m e n o re sp o nsi bility for[...]

  • Page 3

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page iii YOUR R ESP ONS IB ILI TY FOR Y OUR SYST EM ’S SECU RITY Y ou are r esponsi ble for the s ecuri ty of y our s yste m. Luc ent T echn ologie s does not w arran t th at th is p ro duc t is imm u ne f rom or w ill preven t u nau th orize d u se o[...]

  • Page 4

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page iv[...]

  • Page 5

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Content s Y our 8410 V o ic e T erm inal 1 A Quic k Lo ok at t he Feat ures 9 V oice Featur es 9 Display F eatu r es and F eatures Used w ith the Softke ys 15 Ho w to U s e t h e F e at u re s 1 7 General I nstruct i ons 17 Conve ntions Use d in The F o[...]

  • Page 6

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Contents Is sue 2 J u ne 19 9 7 Page vi V oi ce Featu re Pr ocedu re s 31 Hand set and S peaker 31 Abbr eviated Dialin g (AD) 31 Autom atic Callback 37 Bridgi ng/Man ual Excl usion 39 Call C overage/Co nsult 41 Call F orwa rding All Calls 43 Call Par k 45 Call Pickup 47 Conf[...]

  • Page 7

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Contents Is sue 2 J u ne 19 9 7 Pag e vii Reset Spe akerp hone 63 Sel ect Ring (and R i n ger V olum e) 66 Send A ll Cal ls 69 Speaker 71 Speaker phon e 73 Te s t 7 7 T r ansfer 78 Displa y Fe ature Proce dures 79 Call Inform ation 79 Directo ry 81 Ex it (Nor mal) 83 Inspe c[...]

  • Page 8

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Contents Is sue 2 J u ne 19 9 7 Page viii T ones an d Their M eaning 91 Ringing T ones 91 Feedba ck T ones 91 T rou bl e s ho ot ing 9 3 System 75 V ersion Notes 96 Key W or ds to Know 97 Quic k Refe rence L ists 103[...]

  • Page 9

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 1 Y our 841 0 V oic e T erminal The 8410 v oice termi nal is available in two mod els: the 8410D has a displ ay; t he 8410B is a basic set without a dis p lay . The display , al o ng with the soft keys and display control b uttons, offers the us er[...]

  • Page 10

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 2 Figure 1. One Version o f the 84 10D Voic e Terminal ( with Dis play) Volume Shif t Tr ans fer Test Co nf Mute Dro p Sp eake r Hold Re set Sp kr 1 23 45 6 78 9 AB C DE F MNO JKL GHI PQRS TUV WXYZ * O # Di al pa d Ha nd se t Ho ld /R in g T ran sf[...]

  • Page 11

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 3 Figure 2. Another Ve rsion of the 8410 D Voice Ter minal ( wi th Disp lay) Volume Ring Tr a nsfer Test Con f Mute Dr o p Spe ake r Hold 1 23 45 6 78 9 ABC DEF MNO JKL GHI PQR S TU V WXYZ * O # Dial p a d Handset Hol d bu tto n T ran sfer Co nfer[...]

  • Page 12

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 4 The following f eatures on t he 8410 voice termina l show n i n Fi gur es 1 and 2 are l isted a lphabe tically for you r conveni ence. Ex planation s for each f eatu re are al s o provided . Co nfe ren ce bu tton Fo r sett ing u p con f erenc e [...]

  • Page 13

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 5 Hand set A ha nd set is p rovi ded for placin g and rec ei ving calls . (Th e ha n dse t i s a l so k n own as t h e re ce i ve r . ) In mos t case s, yo u must li ft th e handset (go off-hook) or activa t e the speaker b efo r e you c an us e a[...]

  • Page 14

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 6 S hift butt on A blue bu tton on some 84 10 v oice t erminals wh i ch ca n be u sed t o ac cess tw o ad diti onal featur es: (W hen is a ctiv e, the re d ligh t n ext to t he b utton is o n .) • Wh e n used with , you can selec t a pers onaliz[...]

  • Page 15

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 7 S peaker b utton Fo r ac cess ing th e bu ilt-in 2-w a y spe aker pho ne. Not e: Y our v oice t ermi n al c an be set f or either t he Sp eaker (listen-on ly) feature or the Sp ea ker p hone ( listen and ta lk) feat ure. Chec k wit h yo ur syst [...]

  • Page 16

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 8 T e st butt on Wh e n the voice te rmin al is init ially powe re d up , the gre en li gh t ne xt to fla shes if t he link w ith th e D EF INITY switch or System 75 is n ot (o r not y e t) oper atio nal . The lig ht changes to st ea dy green when[...]

  • Page 17

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 9 A Q uick Loo k at the F eature s He r e are brief descriptions of both v oice featu r es and display features that can be used with the 8410 voice terminal. Each description includes what each feature does and how you m ight w ant to use it . No[...]

  • Page 18

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 10 list s ar e prog r ammabl e by the contr o lle r of th e list ; syst e m list s a r e pro gr ammabl e only b y the system m ana ger . Use this f eature as a tim esaver for dialing fr equently called, lengthy , o r em ergenc y numbers. Note: Che[...]

  • Page 19

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 1 1 Cal l Fo r war di ng Al l Cal ls T em p orarily f orwards all your calls to anot her extension or to a n ou tsi de num ber , dep ending on y our system. Use wh en you wil l be a w ay from your voi ce terminal and you want your call s to be for[...]

  • Page 20

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 12 Int ercom (A utomati c/Dial ) Gives you quick a c cess to specified ex tensions. With Aut om atic Intercom, you can call a p re determin ed partner by pressing a single feature b utton. W it h Dia l Interc om, y ou c an call any membe r of a pr[...]

  • Page 21

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 13 Re set Sp eakerp hone On those 8410 voice terminal s that have the R eset Sp kr label u nder the bu tton, the Reset Spea kerphone fe ature initiates an acoustic test o f t h e surroun ding environm ent by using a series of to nes. (On those 841[...]

  • Page 22

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 14 Note: Y ou r voice te r minal has ei ther the Spe ake r (li sten-onl y ) or the S peakerphon e function. Check with t he system manager to see h ow your voi ce terminal is adm inis tered. Sp eakerp hone A llows you to pl a ce and answe r calls [...]

  • Page 23

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 15 Display Fe a tures and Features Used w ith t he Soft k eys Note: If y ou are using an 8410D voice terminal , you can also use up t o 12 additional features accessed with the softkeys an d display control buttons. Y our system manager can tell y[...]

  • Page 24

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 16 mana ger). Use t o quickly and conv eniently check messa ges, even when you are already o n a ca ll. Normal Se e “Exit .” Stor ed Number Allows you to check t he num ber s tored on an Abb reviated Dialing b utton or as an item on an A bbrev[...]

  • Page 25

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 17 Ho w t o U s e th e F e at u r e s The proc edures which appear in the sections, V oi ce Fea ture P r oce dur es and Display Featur e P roced ures , gi ve s hort, s t ep-by-step instructions for using each f e ature . F or your con ven ience, t[...]

  • Page 26

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 18 Not e : If you are usin g an 8410 D vo ice te rmin al, you m ay also be able to use u p to 12 additio na l features ac cess ed wit h the so ftkey s and d isplay c on trol b utto n s. Chec k with yo u r sys te m man age r to see w hic h so f tk [...]

  • Page 27

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 19 Conventions Us ed in The Following P rocedures and Eac h of t hese b oxes r epresent s a bu t ton t hat h as a fe a ture as si gned t o it. The bu t ton is l abeled w ith the fe ature name, sometimes follo wed by an ex ten s i on nu m be r (sho[...]

  • Page 28

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 20 T roubl e shooting ( Later i n This Guide) L ater in th is gu ide you will f i nd a short sec tion on troubleshoot ing. Use the procedures listed in that s ection if y ou have problem s i n u sing your voice t erminal. Quick Refer e nce Lists ([...]

  • Page 29

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 21 Using t he Display , Softkeys a nd Display Control Bu ttons If you are using an 8410D voic e terminal , the follow ing infor m ation will help you us e the d isplay , the softkeys, and the display c ontrol but tons. The s oftkeys are t h e four[...]

  • Page 30

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 22 Entering S of tkey Mode a nd V iewi ng the Three Fe a ture Option Scr e ens There are three separate feature option scre ens. Each of t hese s creens allows you to sel ect from four different f eatures. Y ou can enter Softkey M ode by pressing [...]

  • Page 31

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 23 The s econd line on each feat ure option screen shows th e f e atures you ca n acces s . T o use a ny of thes e feature s , you must press the softkey belo w the f eature name or abbrev iation. For exa mple, on the feature option screen shown a[...]

  • Page 32

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 24 Figure 4 . The Three Default Fea t u re Op ti on Scree ns Note: An error tone (one beep ) sounds when you have made a mistake in your s o ftkey en t ri es . Press at any time t o ex it s oftkey mo de and ret urn to Normal (call-handling) Mode. [...]

  • Page 33

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 25 Other Soft k ey Feat ures That May Be On Y our Display Fi gu r e 4 on th e previ ous pa ge sho w s t he 12 d efault s oftkey features, those features that can be access ed w it h the softkeys when the 8410D voice term inal is ini tial ly instal[...]

  • Page 34

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 26 * A bu tton sh ould be adm inist ere d, if acces s t o Sy stem D irec tory is pr ovid ed. It is al so de sirable for to be a dmi nist er ed . † T h is feat ur e is ava ilable o nly wi th a DEF IN ITY G3V2 (and later). Insp t In s pe ct Last L[...]

  • Page 35

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 27 Using th e Softkeys to Activate a Feature Y our disp lay and soft keys allo w you t o access u p to 12 swi t ch -re l a ted feat u re s. For e xampl e, you may want to us e t he Pr iority Call ing feature to cal l a nother extension with a d is[...]

  • Page 36

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 28 2 Pr ess • The dis p lay sh ows: 3 T o u se t he Pr iority C alling fe atu re, p r ess the sof tkey below PC al l a n d t hen dial the ex tension . No te: Wh e n the fea tur e is ac tiva te d, afte r the display s cr een s hows you t he dig i[...]

  • Page 37

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 29 Resetting t he Speakerphone w ith the Softk e ys (When Powering Up the V oice T erminal) Impor tant : Y ou c an use the Reset Speakerphon e feature only on t hose 8410D voice term inals on which t h e R e se t Sp kr label appe ars under the b u[...]

  • Page 38

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 30 T o rese t th e 8410 D s p ea ker ph o ne (whe n the v oice term in al is first powered up) 1 Pres s the s o ft key below Be gin to rese t the spe ak e rpho n e (P ress the sof tk ey be low Can c el if you do n o t wan t to res et th e spe ak e[...]

  • Page 39

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 31 V oice Feature Pr ocedur es Ha ndset an d Speak er W hen placin g calls or using t h e voice features , you h av e t he option of doing so by lifting the handset or by pressing . If y our voice terminal is s e t for the Spe ake rphone feat ure,[...]

  • Page 40

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 32 If you hear the in tercept tone whi le program ming, start over f rom the b eginn ing. If you have an 8410D, you may be able to us e the follo wi ng so ftkey features wi th Abbrevi ated Dia li ng (P ress and the n the sof t key below the featur[...]

  • Page 41

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 33 T o prog ram/repr ogram an AD bu tt o n 1 On a s eparate s heet o f paper , wri t e dow n the outside nu m be rs , exte ns io ns, a nd / or feat ure a c ce ss co de s yo u wa nt to pro gra m No te: E ach A D bu tton w ill h o ld on e comp lete [...]

  • Page 42

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 34 No tes: If t he pro g ra mmed number i s as sociated w ith a list, it can be up to 24 digi ts. If the sto red nu m be r is NOT assoc iate d w ith a list (th at is, an Au to matic Dia ling button ), it can be up to 16 digi ts. See your sy ste m [...]

  • Page 43

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 35 T o prog ram/repr ogram an o u ts ide number , extens ion, or featu re acce ss cod e i nto a per so nal lis t 1 On a s eparate s heet o f paper , wri t e dow n the outside nu m be rs , exte ns io ns, a nd / or feat ure a c ce ss co de s yo u wa[...]

  • Page 44

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 36 6 Di al the number you wa nt to store (up to 24 di git s ) No te: If your 8410 has a display, you may be able to use the s oftkeys to add special fu ncti ons such as Pau se , Mark, or Wait into the tele phone numb er progr a mmed on the AD butt[...]

  • Page 45

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 37 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , AutCB , a ppears o n the second line of o ne o f the f eature o ption scr eens. T o p lace a call using an [...]

  • Page 46

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 38 T o au to mat i c all y pl ac e anot her ca l l to an ex te nsion th at was bu sy , did n ot answer , or re tur ne d call wa iting r ing b ac k tone 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below Aut[...]

  • Page 47

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 39 Y ou can ac cess th e Manua l Ex clusion f eature wi th the softkeys o nly i f your v oice t ermin al h as a display and if the feature’ s abbrev iation, Excl , app ears on th e second lin e of on e of the fe ature option screens. T o ca n ce[...]

  • Page 48

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 40 T o ans we r a bridged ca ll 1 Press the cal l appe a ra n ce bu tton of the b rid g ed cal l No te: If you r te rmin al has R in gin g A ppear anc e Pre fere n ce, th is ste p is n o t n ecess ary ; you wil l au tom atica lly be c onn ecte d t[...]

  • Page 49

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 41 Y ou can access the Consult feature wit h the s o ftkeys only if your voice termina l ha s a d isplay and if the feat ure’s abbreviation, Cn slt , appears on the se cond line of on e of the feat ure option screen s. Call Coverage/ C o nsult T[...]

  • Page 50

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 42 T o us e the C on sul t featu re t o talk p riv ately wit h a cow or ker af ter answ erin g a re dire ct ed c all 1 Pr ess [dial to ne ] • Call is p ut on ho ld 2 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk[...]

  • Page 51

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 43 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , CFrwd , a ppears on the second line of o ne o f the f eature o ption scr eens. C a l l F o r w a r d i n g [...]

  • Page 52

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 44 No te: S om e voic e term inal s have re st ric tio ns on where cal ls can be forwarded (see your system ma n age r). 3 Han g up No te: Y ou m a y he ar a ri ng- pin g to ne fro m yo ur voic e te rm inal as ea ch call is f orw arded . To c a n [...]

  • Page 53

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 45 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , CPark , ap pears on the seco nd line of on e of the featu re o ption scr eens. C a l l P a r k T o park a c[...]

  • Page 54

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 46 T o re tr i e ve a par ke d ca ll from any exten sion 1 Pick up the han d se t o r pre ss [dial to ne] 2 Di al the Ca l l Pa r k An s wer Bac k acces s co de __ ______ _ _ [confirmati on tone] 3 Dia l t he e x tensio n w here the ca ll is p ar [...]

  • Page 55

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 47 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , CPkUp , a ppears o n t he sec ond line of o ne o f the f eature o ption scr eens. C a l l P i c k u p T o a[...]

  • Page 56

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 48 Conference T o add another party to a ca ll ( f or a tot al o f up to six parties ) 1 Pre ss [dial tone ] • Pres ent call i s put on h old, and yo u are g iven a new c all ap pear an ce; all othe r partie s rem ain conn ected t o ea c h ot he[...]

  • Page 57

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 49 T o add a call you’ve put on h old to an ot her c all y ou’ re con ne cted to 1 Pre ss [dial tone ] • Held ca ll li ght co ntin ues to flu tte r; the ligh t ne xt to the cu rr ent call also flutte rs • Y ou are given a new c all appear [...]

  • Page 58

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 50 D r o p To d i s c o n n e c t f r o m a n orm al c all and ob tain dia l ton e wit hout h a ng ing up th e han dse t 1 Pre ss [dial tone ] No te: If y ou pr ess during a c onfer en ce c all, th e las t par ty add ed w ill be dr opped , an d yo[...]

  • Page 59

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 51 H a n d s e t Vol u m e T o rais e o r lowe r the re ce ive le ve l volum e of th e handset 1 While han d set is o ff-h ook , pre s s the V o lum e co ntr o l bu tton • T o raise t he vol ume, press t he r ight h a lf of the V olum e con trol[...]

  • Page 60

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 52 H o l d T o put a cal l on ho ld wh ile y ou answ e r anoth e r call, mak e a cal l, o r p erf orm so m e ot he r tas k 1 Pr ess • Gre en li ght n ext to the h eld c all flutte rs No te: If you put a conference call on hold, the other par tie[...]

  • Page 61

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 53 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , IA u t o (for Automatic Intercom feature), or IDial (f o r the Di al Int ercom featu re) appears on t he se[...]

  • Page 62

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 54 T o dia l a c all to a m emb er of you r D ial In tercom gr oup 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below IDi al (while off-h ook) If y our 841 0 does not h ave a dis play o r if ID ial is not a[...]

  • Page 63

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 55 T o ans wer an y in terco m c all 1 Pi ck up the ha n d se t • Y ou ar e c o nnec ted t o th e c all No te: If you are active o n anoth er call , fir st pres s , then press the call appea ran ce butt on wit h the flash ing light. To retu rn t[...]

  • Page 64

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 56 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feat u re ’ s abbreviat ion, L ast , appears on the second line of one of the feature option screens . L a s t N u m b e r D i a l e d[...]

  • Page 65

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 57 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’s abbreviation, LW C , (for the Leave Word Cal ling f eature) or CnL W C (fo r th e Ca ncel Leave Word Cal l ing feature), a p[...]

  • Page 66

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 58 T o leave a mess age w ith ou t rin gin g an extens ion 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below LW C (whil e on- hook or off-ho ok) If y our 841 0 does not h ave a dis play o r if LWC is not a[...]

  • Page 67

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 59 T o can cel a Leave W ord Ca lling m ess age Note: Y ou canno t cancel a mess age left for an AUDIX subscri be r . 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below Cn L WC (whil e on- hook or off-ho ok[...]

  • Page 68

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 60 Note: W hen you a re t alking on the h andset , th e Mut e feat ure aff ects the microphone a ssociated with the handset rat h er than t h e speake rphone. This fea ture has no e f fec t on an ex ternal speak erphone attached to your v oi ce te[...]

  • Page 69

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 61 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the fea ture’ s abbrev iatio n, PCa ll , appears on the second line of one of the f eature option screens . P r i o r i t y C a l l i n g [...]

  • Page 70

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 62 T o ch ang e a regu lar call in to a p rio rity c all ( when y ou he ar a ca l l w a itin g r ing b ac k tone ) 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e softk e y below PCal l If y our 841 0 does not h ave a d[...]

  • Page 71

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 63 Impor tant : Y ou c an use this feat ure only if the Reset Spkr label ap pears un der the button an d i f your v o ice terminal i s set f or the Spe akerphone featu re (as oppo s e d to the S peaker feature). I f you do not ha ve a S hift but t[...]

  • Page 72

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 64 W hen you f irst powe r up the 8 410D voice term inal, the following displa y appe ars: T o rese t th e 8410 D s p ea ker ph o ne (whe n the v oice term in al is first powered up) 1 Pres s the s o ft key below Be gin to rese t the spe ak e rpho[...]

  • Page 73

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 65 To a d j u s t t h e s p ea ker ph o ne to the surr ou nd i n g roo m ac ou sti cs Not e: If yo u do n ot ha v e a S hift but to n, it is n ot n ece ss ary to activate thi s feature. 1 Whil e on-hook, press • Re d lig ht ne x t t o g o es o n[...]

  • Page 74

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 66 S e l e c t R i n g ( a n d R i n g e r V o l u m e ) T o sele ct a person alize d ringin g pattern (for those 8 410 vo ice te rmin als w hic h hav e a b utton ) Not e: For pr ocedures on se lect ing a perso na lize d ring for those 8410 voic e[...]

  • Page 75

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 67 4 Wh e n yo u he ar the desi red ring ing p at t ern, press again • Y ou r ne w r ingi ng p atte r n is se t • If y o u h ave an 8410 D, you h ear con f irmati on t one (t wo ri sin g to ne s) • Re d lig ht ne x t t o g o es o ff No te: I[...]

  • Page 76

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 68 2 Cy cle th ro ug h t he ri n gin g pat te rn s by pres si ng ( a n d th en r ele asing) • Re d light ne x t to con tinu e s to wi nk • If you r 8 410 h as a displ a y , it sh ows the num b er of the rin gin g p atte r n yo u hav e selec te[...]

  • Page 77

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 69 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the f ea ture’s abbrevi ation, SA C , a ppears on t h e second line of one of t he fea ture option screens . T o adj ust t he ri nger v o [...]

  • Page 78

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 70 T o se nd all call s (ex ce pt pr iorit y c alls ) im m edia tely to c ove rag e (If your s yst em man ager h as p rovi ded a cove ra ge pa th fo r you r ex te nsi on ) 1 If y o u are usin g an 8410 with a disp lay , press an d the n press th e[...]

  • Page 79

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 71 Not e : Your v oice t ermi nal is set f or ei ther t he Spea ker ( l ist en-only ) or th e S p ea ker ph o ne (l iste n an d tal k) f unc tio n. C heck with yo ur syste m m ana ge r to see if you ca n use either of these two feat ures . Use the[...]

  • Page 80

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 72 Not e : In order for t he oth er p art y to he ar yo u, y ou m ust spe ak thr ough th e han dse t. • If you h ave a di sp lay , it show s: (T he re are e igh t poss ible vo lum e se ttin gs. On th e display , one arro w is the lowe st se ttin[...]

  • Page 81

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 73 T o m ute the m icr o p ho ne a ssoci ate d w ith th e h ands et so th e other p ar ty c ann o t he ar yo u 1 Pr ess • Red li ght goes on and the ot her part y canno t hear you 2 Press agai n to res um e talk in g to th e oth er par ty th ro [...]

  • Page 82

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 74 Note: If you are uncertain wh eth er your v oice t erm inal is set f or t he Speak er (listen-on ly) f eature or the Speak erph one (listen an d talk ) feature, ch eck with you r s ystem mana ger . Use the following procedu res if your voice te[...]

  • Page 83

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 75 • If you h ave a di sp lay , it show s: (T he re are e igh t poss ible vo lum e se ttin gs. On th e display , one arro w is the lowe st se ttin g, and eig ht arro ws is the h igh est s e tting.) No te: Th e Vol u m e co n t ro l d o es no t a[...]

  • Page 84

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 76 2 Press ag ain to resu me talkin g to t he oth er p ar ty • Re d light go es o ff and th e othe r par ty ca n he ar you agai n T o chan g e fr om the s p ea ker ph o ne to the ha nd se t P ick up the hands et an d t alk • Re d lig ht ne x t[...]

  • Page 85

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 77 T e s t T o te st the ligh ts an d th e dis p lay o n yo ur vo ice te rmi nal 1 While on -hook or off-hook, pr ess and h ol d • Gree n l i ght next t o goes on No t e : If the gr een light nex t to flashes ra t her than g oes o n stea dily , [...]

  • Page 86

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 78 T ra n s f e r T o send the pres ent cal l to anoth er extens i on or outsi de numbe r 1 Pre ss [dial tone ] • Pres ent call i s put on h old, and t he green lig ht next to the he ld call flu tters • Y ou are given a new c all appear an ce [...]

  • Page 87

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 79 Dis play Fea ture Procedure s This se ction i n cludes the procedures for seven display f e ature s you may use wit h the 8 410 voice term inal equipp ed with a d isplay . However , note that the di splay , along wi th the soft keys and displa [...]

  • Page 88

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 80 W hen a call is received from another extensi on, the caller ’s name is shown; when a call is recei v ed f rom ou tside, “OUTSI DE CALL” or a trunk i dentifier is shown. The display rem ains in Normal (c all-handli ng) Mode until you ac t[...]

  • Page 89

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 81 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , Dir , a ppears on t he sec ond line of o ne o f the f eature o ption screens . If the Directory f ea ture i[...]

  • Page 90

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 82 T o place a call to the name shown on the display 1 Pi ck up the ha n d se t 2 W hile th e na m e is sh ow n, pre ss ( if avai lable) or , if you d o n o t have on yo ur set, pr ess a nd t hen dial t h e number u s ing the dial pa d 3 You can a[...]

  • Page 91

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 83 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , In s pt , a ppears o n the s econd line of o ne o f the feature o pti on screens . Note: If you are curren [...]

  • Page 92

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 84 T o see w ho’ s on hold w hile o n a c all 1 Pres s an d then press the soft key below Ins pt or , if In s pt is no t avail able on you r display , pres s 2 Pres s t h e ca ll appe a ranc e but t on of th e held c all • Info rm a tio n is s[...]

  • Page 93

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 85 Message R etrieval T o se e you r me ssag e s w he n yo u r Me ssa ge light is on (wh ile on-ho ok, off-hook, or o n a call ) 1 Pr ess 2 Pr ess to s ee the firs t message (and the n for each fol l owing mes s age) T o re t u rn a ca l l t o th [...]

  • Page 94

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 86 Note: Y ou m ust first b e de signated as a systemwide message retriever by your system manager . 3 Pres s to see t he fir s t message (and the n for each fol l owing mes s age) T o re tu rn a ca ll fo r a co wo rk er to disp laye d ex te nsion[...]

  • Page 95

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 87 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the f eature’ s abbrev iation, View , ap pears on t he second l ine of one of the feat ure option screens . Normal ( Exit) T o exit any di[...]

  • Page 96

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 88 T o see t he number stored as a l is t ite m 1 Pres s a nd then pres s the softkey below Vi e w or Pr e ss 2 Pres s the s e l ect ed or or or Dial th e app ropr iate AD Li st cod e : • Lis t 1 __________ • Lis t 2 __________ • Lis t 3 ___[...]

  • Page 97

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 89 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the feature’ s abbrev iation , TmD ay , appears on t he second line of one of the feat ure o ption scr eens. T o see t he number yo u la s[...]

  • Page 98

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 90 Y ou can acc ess t his feature with t he soft k eys o nly if your voi ce termina l has a display and if the f eature n ame , Ti m e r , ap pears on t he second line of on e of the feature op ti on screens . Ti mer T o see elapsed t ime (h o urs[...]

  • Page 99

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 91 T ones a nd Th eir Meani ng Ri ng in g t on e s are p roduc ed by an incom ing call. Fee dba c k to nes are t hos e wh ich you h ear through the handset (receiver) or t he speaker . Ringing T ones • 1 rin g — A call fr om anot h er e xtens [...]

  • Page 100

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 92 • cal l wait ing ring back tone — A r in gbac k tone wit h a lower-pitc hed sign al at t he e nd; in dicat es the exte ns ion c alle d is bu sy , a nd th e ca lled p art y h as been gi ve n a call waiti ng to ne. • confirma tion to ne —[...]

  • Page 101

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 93 T roub leshooting Pr ob lem S ol uti on A fea tur e do e sn’t wor k as n ot ed in th is gui de. 1 Rere a d t h e pr ocedur e and t r y ag ain. 2 Fo r m a ny featu re s yo u mu st lift t h e handset before you can use the feature. 3 Ch ec k wi[...]

  • Page 102

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 94 There ’ s no dial ton e. 1 Ch eck with yo ur sys tem manag er to be su re your vo ice ter minal is ad min iste red cor rec tly . 2 Ma ke sure t he h ands et an d li ne c ord s at yo u r vo ice ter m inal are secur ely conn e cted at both end [...]

  • Page 103

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 95 The t elephon e does n’t rin g. 1 Mak e su re the rin ger is t urn ed o n. 2 Set th e ringe r vo lume to a hig he r le vel. 3 Pla c e a tes t call from anoth er ex tension to y our exte n si on. 4 Ch ec k th e li ne c o rd t o mak e ce rt ain[...]

  • Page 104

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 96 System 75 V ersion Not es If you have V ers ion 1 or 2 of S y st em 75, som e fe atures may work a l ittle di fferently than n oted in this guide. The f o llowi ng l ist explains the slight d iff eren ce s in these p ro cedures . Note: If you a[...]

  • Page 105

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 97 Key Words to Know a ccess cod e See feature access code . a cti vate T o begin or t u rn on the o perat ion of a f ea ture. a ttendant T he person who handl es incomin g and outgoing calls at t h e main console. AU DIX A ud io I nfo rmat ion Ex[...]

  • Page 106

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 98 DEF I NIT Y E nterprise Communica t ions Se rver (E CS), Rele ase 5 Th e s w it c h t o wh ic h you may be conn ected. (Y our voice termin al may be connect ed t o a DEF INITY Gene ric 1 o r Generic 3 or to System 7 5 instead.) The DEFINITY ECS[...]

  • Page 107

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Page 99 g rou p l ist One of the fo ur types o f Ab breviated D ialing l ists; prog ramm able by the con troller of t he list or the system m anager . Contains telephone num bers useful to mem bers of a s p ecific group, and stores each of those numbe [...]

  • Page 108

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 100 r eset the speak erph one Press and then to p erform a n a c oustic test o f the surroundin g environm ent and adjus t t he spea kerphone for optim al performance. (At p ower-up, press t he softkey b elow Begin t o start th e Reset S peakerph[...]

  • Page 109

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 101 G eneric 3, a DE FINITY En terprise Comm unication s Serv er (ECS), Release 5, or a System 75 . s ystem li st O ne of t he fou r types of A bbreviated Dia ling lists; program mable onl y by t he system manager . Contains telephone numb ers he[...]

  • Page 110

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 102[...]

  • Page 111

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 103 Q uic k R ef er en ce List s F eat ure C ode ABBR EV IATED DI AL I N G List 1 List 2 List 3 Pr ogr am C ALL F OR W ARDI NG ALL C ALLS Canc el CALL P ARK Answer Back Featu re Cod e CALL P ICKUP LAST NU MBER DIALE D LEA VE W ORD CA LLING Canc e[...]

  • Page 112

    DEFINITY® ECS Release 5 8410 Voi ce Terminal User ’ s Guide 555-230- 763 Issue 2 J u ne 19 9 7 Pa ge 104 Ab breviat ed Dialing* Item No. Pers ona l Lis t 1 Pe rso na l Li st 2 Per son al Lis t 3 Name Name Name 1 2 3 4 5 6 7 8 9 0 M iscell aneous De sc ript ion Ex ten sio n Mess ag e Attendant AUDIX Tr u n k C o d e s De sc ripti on C ode * Y o u[...]