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Un bon manuel d’utilisation
Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Robin C01060. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Robin C01060 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.
Qu'est ce que le manuel d’utilisation?
Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Robin C01060 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.
Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.
Donc, ce qui devrait contenir le manuel parfait?
Tout d'abord, le manuel d’utilisation Robin C01060 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Robin C01060
- nom du fabricant et année de fabrication Robin C01060
- instructions d'utilisation, de réglage et d’entretien de l'équipement Robin C01060
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes
Pourquoi nous ne lisons pas les manuels d’utilisation?
Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Robin C01060 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Robin C01060 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Robin en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Robin C01060, comme c’est le cas pour la version papier.
Pourquoi lire le manuel d’utilisation?
Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Robin C01060, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.
Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Robin C01060. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.
Table des matières du manuel d’utilisation
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Manual R obin Compact SIP Software version 3 or higher V ersion: 3.0.1 ENG Date: 27-01-2014[...]
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gf1 1 Manual Robin Compact SIP ENG - v . 3.0.1[...]
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gf2 2 Manual Robin Compact SIP ENG - v . 3.0.1 About this manual This manual describes mounting, installation and programming of the Robin Compact SIP unit in combination with software version 3.0.1. Y ou can update the software of the Robin SIP to the latest version. F or instructions on updating see page 43 of this manual. This manual applies to [...]
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gf3 3 Manual Robin Compact SIP ENG - v . 3.0.1 Contents 1 Introduction 5 1.1 Robin SIP Door Intercom 5 2 Operation 7 2.1 Operating the door phone 7 2.2 Answering 7 2.3 Controlling the built-in door opener 7 3 Installation 8 3.1 P ackage contents 8 3.2 Installation dimensions 8 3.3 T ools and materials required for mounting 11 3.4 Mounting instructi[...]
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gf4 4 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4 System 36 5.2.4.1 System / Device 36 5.2.4.2 System / Clock 38 5.2.4.3 System / Events 39 5.2.4.4 System / Security 41 5.2.5.5 System / Schedules 42 5.2.4.6 System / Software 43 5.2.4.7 System / Switch 45 5.2.4.8 System / Info 47 5.2.4.9 System / Debug 48 5.2.4.9 System / Logs 50 6 Support 51 App[...]
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gf5 5 Manual Robin Compact SIP ENG - v . 3.0.1 1 Introduction 1.1 Robin SIP Door Intercom Integrated functions The Robin SIP door intercom offers the following fully integrated functions in one single device: T elephone device with a piezo push-button Door opener Easy to operate and configure Remote controllable and con[...]
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gf6 6 Manual Robin Compact SIP ENG - v . 3.0.1 High-quality sound repr oduction The integrated concept means that there are no ‘converters’ which distor t sound quality . Consequently , the Robin SIP offers exceptionally good sound quality , without echo or interference. The audio of the Robin SIP can also be configured as ‘half duplex’ , [...]
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gf7 7 Manual Robin Compact SIP ENG - v . 3.0.1 2 Operation 2.1 Operating the door phone T o ring the door phone, press on the bell-sign on the Robin SIP . The unit will play a ringing sound and the predefined telephone set will be called. 2.2 Answering Answer the Robin SIP by picking up the phone that is called by the R obin SIP . 2.3 Controlling [...]
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gf8 8 Manual Robin Compact SIP ENG - v . 3.0.1 3 Installation 3.1 P ackage contents The Robin SIP USB stick with the manuals and the ‘Robin Discovery Utility ’ sof tware anti-theft Allen key 4 anti-theft screws 4 wall plugs (6mm) drilling template tie-wrap 3.2 Installation dimensions The installa[...]
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gf9 9 Manual Robin Compact SIP ENG - v . 3.0.1[...]
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gf10 10 Manual Robin Compact SIP ENG - v . 3.0.1 The the dimensions of the flush-mount boxes are: 1 button - C01110 2 buttons - C01111 4 buttons - C01112 6 buttons - C01113 88 (B) x (47 (D) x 162 (H) 88 (B) x (47 (D) x 192 (H) 88 (B) x (47 (D) x 239 (H) 88 (B) x (47 (D) x 286 (H)[...]
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gf11 11 Manual Robin Compact SIP ENG - v . 3.0.1 3.3 T ools and materials required for mounting The following are required when mounting the Robin SIP : core drill, 90 mm in diameter masonr y drill, 6 mm in diameter stone chisel general set of tools anti-theft Allen key (supplied) anti-theft screws (supplie[...]
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gf12 12 Manual Robin Compact SIP ENG - v . 3.0.1 3.5 Connecting the Robin SIP Connecting the Robin SIP T o connect the Robin SIP , use an Ethernet cable, type CA T5(e) or CA T6. The colors of the individual wires match the color codes below the connector . T o connect to the built-in relay switch, use a second cable. Color codes OR / W ?[...]
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gf13 13 Manual Robin Compact SIP ENG - v . 3.0.1 4 System installation 4.1 Requirements prior to installation Network connection with P oE (P ower over Ethernet is used to power the door intercom; the power supply must be 802.3af compatible). PC with web browser . The following web browsers are supported: - FireF ox - Safari - [...]
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gf14 14 Manual Robin Compact SIP ENG - v . 3.0.1 W indows users: Copy the R obin Discover y Utility software to a PC that is connected to the network. Start the Robin Discovery Utility software (double-click the icon below). Click the “Play ” button. The software will scan for Robin devices in the network. When the R obin SIP is d[...]
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gf15 15 Manual Robin Compact SIP ENG - v . 3.0.1 5 Configuration 5.1 Logging in to the Robin SIP The login credentials can be changed in the web interface of the Robin SIP . The default credentials are: Administrator , Login: admin, P assword: 123qwe W e recommend changing the default password after initial installation and set-up. Y ou can[...]
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gf16 16 Manual Robin Compact SIP ENG - v . 3.0.1 W e assume here that the network supports DHCP (‘Dynamic Host Configuration Protocol’); if so , all settings such as the IP addresses, netmask, gateway and DNS are automatically populated. DHCP is a standard setting in the Robin SIP . This option will suffice in 99% of all cases. However , on o[...]
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gf17 17 Manual Robin Compact SIP ENG - v . 3.0.1 5.2 Configuration of the Robin SIP The configuration program for the Robin SIP features 4 sections; ‘T elephony ’, ‘ Audio’, ‘Network’ and ‘System’. ‘ T elephony’ In the ‘T elephony’ section, you configure all of the settings that are required for the communication p[...]
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gf18 18 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.1 T elephony 5.2.1.1 T elephony / SIP This is where you enter the data required for registering on a PBX or with a SIP provider . If the Robin SIP is used for a direct connection to the telephone handset (i.e. not routed via a PBX or SIP provider), registration is not required. The Robin can use [...]
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gf19 19 Manual Robin Compact SIP ENG - v . 3.0.1 SIP registration SIP protocol SIP proxy / registar SIP proxy port number Use secondary SIP proxy / R egistar Username P assword Register Expires Registration status Select the SIP protocol, UDP or TCP , UDP is default Enter the IP address[...]
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gf20 20 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.1.2 T elephony / Phonebook Multiple telephone numbers can be entered in the phonebook. These can be used as input elsewhere, for example when setting up ‘Schedules’. A ‘P rofile’ can be associated with each ‘Phonebook entr y ’. A ‘P rofile’ is a set of settings. This allows de?[...]
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gf21 21 Manual Robin Compact SIP ENG - v . 3.0.1 ! Note: The number can be entered in various ways. 1. Just the number (e.g. 104, 1002, 6032 etc.). The handset is located on a connected PBX in the same network. 2. The number , followed by the IP addr ess of the handset that is to be dialled (e.g. 1000@10.0.0.53, 102@192.168.1.21 etc.). The handset [...]
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gf22 22 Manual Robin Compact SIP ENG - v . 3.0.1 Description Codec ulaw Codec alaw Codec gsm DTMF event payload type Codec h264 Videosize H264 payload type V ariable bitrate Bitrate (kbps) Fps The name that is associated with this line. Support for the G.711 ulaw audio cod[...]
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gf23 23 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.1.3 T elephony / Call settings Call priority: The Robin SIP can dial up to three numbers in a set sequence. If the first number dialled is not answered within the set period of time*, the second number is dialled, followed by the third number . F or the 2,4 and 6 button equipped Robin SIP the ca[...]
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gf24 24 Manual Robin Compact SIP ENG - v . 3.0.1 Schedules: The Robin SIP features a ‘Schedule’ function . The schedules can be defined in the menu -System- Schedules-. This function allows you to set multiple time periods (‘Timeslots’): e.g. office hours, the lunch break, etc. Consequently , during the lunch break for example, the Robin [...]
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gf25 25 Manual Robin Compact SIP ENG - v . 3.0.1 Auto answer Auto answer delay No answer timeout Max call duration Max jitter delay Switch led on during calls Call status Phone fps Enable auto answering of incoming calls Answer incoming calls after X seconds End call attempt after X seconds Ma[...]
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gf26 26 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.1.5 T elephony / Control Control allows you to manually initiate and end a call from the Robin SIP . Call: Call: Hangup Registration status Call status Y ou can initiate a call using the 'Call' button. Y ou can end a call using the 'Hangup' button I[...]
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gf27 27 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.2 Audio 5.2.2.1 Audio / Settings Y ou can set the speaker volume and the microphone sensitivity here. Settings: Speaker volume Microphone sensitivity T one volume Mute Generate test tone Echo canceler V o x level (only with ‘half duplex’ settin[...]
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gf28 28 Manual Robin Compact SIP ENG - v . 3.0.1 With the echo canceler set to ‘half duplex’ a ‘V ox level’ slider appears to set the switch level of the microphone / speaker ! Note: T uning the ‘ V ox level’ is necessar y to establish good communication when set to ‘half- duplex’. ! 5.2.2.2 Audio / Detection The Robin SIP is capabl[...]
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gf29 29 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.3 Network 5.2.3.1 Network / Status Network status indicates the current set or assigned network information. Network status: Inter face MAC address IP address IP netmask Default gateway Primary nameserver Secondary nameser ver Shows the network int[...]
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gf30 30 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.3.2 Network / Settings Allows you to change the Robin SIP’s network settings. Configuration: Configuration method IP address Netmask Default gateway Primary name server Secondary name server Select automatic (DHCP) or manual. Enter the IP address for [...]
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gf31 31 Manual Robin Compact SIP ENG - v . 3.0.1 Security: Enable 802.1x authentication Status Authentication type Identity P assword CA certificate Supplicant certificate Enable 802.1x authentication Displays the 802.1x status Select the type of authentication; MD5, PEAP , TLS Enter your identity [...]
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gf32 32 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.3.3 Network / HTTP Proxy: ! Note: This is the Proxy server for HTTP traffic, so not the Proxy ser ver for the SIP connection to the PBX ! Enable HTTP proxy Pro xy ser ver address Pro xy ser ver port Activates the uses of an HTTP proxy ser ver . Enter the address or hostname [...]
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gf33 33 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.3.4 Network / Mail Configure the mail settings for the Robin SIP . Address book: The green ‘+’ creates a new line. The ‘>>’ behind a line opens the details for this line. The red X behind a line deletes the line from the list. Name Address The name that is associated [...]
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gf34 34 Manual Robin Compact SIP ENG - v . 3.0.1 Ser vers: The green ‘+’ creates a new line. The ‘>>’ behind a line opens the details for this line. The red X behind a line deletes the line from the list. Description Prio Mail server Encryption Auth Submission Username P assword [...]
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gf35 35 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.3.5 Network / NA T Depending on the network configuration, you may need to set NA T data in the R obin SIP . Settings: NA T hostname NA T por t Use STUN for NA T address discovery Stun server Stun port Stun status Enter the NA T address or the hostname. [...]
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gf36 36 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4 System 5.2.4.1 System / Device Info: P roduct Serial number V ersion Revision number P roduct type Serial number Software version Software revision number Identity: Device name The name entered here is passed in the SIP protocol. This means that the name is vi[...]
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gf37 37 Manual Robin Compact SIP ENG - v . 3.0.1 Device activation: The Robin SIP must be activated initially by R obin T elecom Development (one- off procedure). Y ou star t activation using the ‘ Activate device’ button. A new web page opens when activation starts. Y ou are ask ed to enter a number of items of data, after which the Robin SIP [...]
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gf38 38 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4.2 System / Clock Y ou can change all the date and time settings for the Robin SIP here. Date and time: Timezone Current time Method NTP server address NTP status Set time Select the right time zone here. Displays the current date and time settings. Allo[...]
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gf39 39 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4.3 System / Events The Robin SIP is equipped with various options for initiating actions. F or example, starting an outgoing telephone call to a predefined number , a sound signal etc. These actions are started by an Event. An ‘Event’ may be movement in the image, a loud noise that exceeds [...]
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gf40 40 Manual Robin Compact SIP ENG - v . 3.0.1 Name Enable Active T ype Min duration Direction The name that is associated with this 'Event'. Activates the event. Indicates whether an 'Event' is active. Selects the type of 'Event'. Indicates how long the 'Event' rem[...]
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gf41 41 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4.4 System / Security A uthentication: Require Authentication Admin username Admin password User username User password User can control door opener Un-tick the checkbox if you want to disable secure access to the web interface with a login name and passw[...]
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gf42 42 Manual Robin Compact SIP ENG - v . 3.0.1 Cer tificates: The green ‘+’ creates a new line. The ‘>>’ behind a line opens the details for this line. The red X behind a line deletes the line from the list. Common name Certificate Certificate info This is the name of the certificate. Upload a certificate f[...]
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gf43 43 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4.6 System / Sof tware New software versions for the Robin SIP are released regularly . These versions include improvements and occasionally also introduce new functions. Updating is a two-stage process; the first step is to check whether new sof tware is available. If so, you can initiate the u[...]
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gf44 44 Manual Robin Compact SIP ENG - v . 3.0.1 T ools: Restart Robin application Reboot device Restore application defaults Starts the Robin software up again. This is faster than rebooting the device. Reboots the complete device. It may tak e 30 seconds before the Robin SIP is active again . Restores the default settings for[...]
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gf45 45 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4.7 System / Switch The Robin SIP has a built-in voltage-free relay contact. This can be used to open a door or a barrier . When a connection has been established between the Robin SIP and a telephone handset, the relay can be operated via key combinations. F or examples on how to connect the R o[...]
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gf46 46 Manual Robin Compact SIP ENG - v . 3.0.1 ! Note: F or the actions below , the user can enter his/her choice of telephone key combinations (0...9, * and #). ! T o open T o keep open T o close Pulse time Play sound Hangup af ter opening Close door af ter hanging up Label for ‘pulse’ [...]
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gf47 47 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4.8 System / Info Info displays detailed information about the Robin SIP . Advanced: Product Device Serial number V ersion Revision number Uptime Load average T emperature CPU speed System clock time R uns P roduct type [...]
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gf48 48 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4.9 System / Debug The Robin SIP features a built-in ‘Debug’ function . This allows you to create a ‘Network trace’ of all the network traffic to and from the Robin SIP . This tool allows fast and effective resolution of problems with the Robin SIP . The ‘Go to Robin ’ function enabl[...]
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gf49 49 Manual Robin Compact SIP ENG - v . 3.0.1 T race: Status Inter face name Default sniffer duration PCAP filter line Mail result Mail server F rom-address T o-address Comment Starting Stop Indicates the status of the 'T race'. The interface for which the &a[...]
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gf50 50 Manual Robin Compact SIP ENG - v . 3.0.1 5.2.4.9 System / Logs The Robin SIP registers all events that occur . These are logged in a log file. Log settings: Max lines to keep in log Download The number of log file lines that are stored. Download the log file to the PC. Application log: Timestamp Log level ?[...]
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gf51 51 Manual Robin Compact SIP ENG - v . 3.0.1 6 Suppor t F or details of special settings, requests for suppor t and F AQs, please use our ‘online’ support page: http://support.robin.nl[...]
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gf52 52 Manual Robin Compact SIP ENG - v . 3.0.1 Appendix A, List of key words Default setting: Standard programme setting. DHCP : ‘Dynamic Host Configuration P rotocol’. Computer protocol that describes how a computer can obtain its network settings from a DHCP ser ver . DNS: ‘Dynamic Name System’. P rotocol for managing domain names and [...]
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gf53 53 Manual Robin Compact SIP ENG - v . 3.0.1 L AN: ‘Local area network’. Local area network of two or more computers that are connected with each other , either directly or via a shared medium. MA C (address): ‘Media Access Control’. The MAC address is a unique identification number that is allocated to a device in an Ethernet network.[...]
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gf54 54 Manual Robin Compact SIP ENG - v . 3.0.1 SIP : ‘Session Initiation P rotocol’. A protocol that makes multimedia communication (audio , video and other data communication) possible and used among other things for the V oice over Internet P rotocol (V oIP). STUN: ‘Session T raversal Utilities for NA T’. ‘STUN’ is a protocol or too[...]
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gf55 55 Manual Robin Compact SIP ENG - v . 3.0.1 Appendix B, Electronic lock The Robin has a built-in voltage-free relay contact. The R obin is not able to power a electronic lock, a power supply is required. There are many different electronic locks on the market. W e advise to use the prescribed method of the electronic lock manufacturer to conne[...]