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Siemens HiPath SimplyPhone manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Siemens HiPath SimplyPhone. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Siemens HiPath SimplyPhone ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Siemens HiPath SimplyPhone décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Siemens HiPath SimplyPhone devrait contenir:
- informations sur les caractéristiques techniques du dispositif Siemens HiPath SimplyPhone
- nom du fabricant et année de fabrication Siemens HiPath SimplyPhone
- instructions d'utilisation, de réglage et d’entretien de l'équipement Siemens HiPath SimplyPhone
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Siemens HiPath SimplyPhone ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Siemens HiPath SimplyPhone et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Siemens en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Siemens HiPath SimplyPhone, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Siemens HiPath SimplyPhone, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Siemens HiPath SimplyPhone. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    HiPath SimplyPhone f or Outlook Ve r s i o n 4 . 0 Admi nis trator Ma nual[...]

  • Page 2

    [...]

  • Page 3

    spadIVZ.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 0-1 F or int er nal dist ribution o nly Contents Conten ts 0 1 Prefa ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1 Fu nctional overview . . . . . . . [...]

  • Page 4

    Conten ts F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 0-2 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadIVZ .fm 2.4.2 Installing TAPI 120 for Hi Path 3000 with LIM module . . . . . . . . . . . . . . . . . . . . . 2-28 2.4.3 Installing SimplyPhone for Ou tlook V4.0 . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    spadIVZ.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 0-3 F or int er nal dist ribution o nly Contents 5.4.5 En tries under Solution sCallerIdentification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 5.4.6 En tries under Solution sCPhoneOu tlook . . . . . . . . . . . . . . [...]

  • Page 6

    Conten ts F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 0-4 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadIVZ .fm[...]

  • Page 7

    cop yright.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 0-5 Copyrigh t and T rademarks Cop yright and T rademarks 0 No par t of this pub lication ma y be reproduced, stored in a ret riev a l system, or t ransmitted, in any f or m or by any means, mecha nical, el ectro nic, photo copying, rec[...]

  • Page 8

    Copyright and T rademarks A31003- X7140-A10 0-3-76A9, 0 2-2006 0-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual copyrig ht.fm[...]

  • Page 9

    spadC01.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 1-1 Pref ace Func tional over view 1 Preface This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Function al o v erview ● Prog ram documen tation ● F onts an d sym bols use d 1.1 Functional o vervie w SimplyPh one f o[...]

  • Page 10

    Pref ace A31003- X7140-A10 0-3-76A9, 0 2-2006 1-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC01. fm Prog ram do cument ation 1.2 Program documentation The doc umentat ion for SimplyPh one fo r Outlo ok is av ailable in different f or mat s on the prod uct CD . Inf or mation on the ma il client M icrosoft Outlook can be f ound [...]

  • Page 11

    spadC02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 2-1 Installing Simpl yPhone f or Outlook 2 Instal ling SimplyPhone for Outloo k This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● require ments in t er ms of h ardwa re, the plat f orms, an d the telep hon y infrast ruc[...]

  • Page 12

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s 2.1 Requirements 2.1.1 Client PC har dw are The Si m pl yP ho ne f or O ut lo ok softw are is install ed on th e client P C . "Standar d user" requir ements: ● 800 MH z proce[...]

  • Page 13

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-3 Installing Simpl yPhone f or Outlook Requ ire ments ● Exchan ge 20 03 ● Exchan ge 2000 (Ser vice P ack 3 or late r) ● Exchan ge V e rsion 5. 5 (Se r vice P ac k 4 or later ) f or the term inal server ● Citrix Me taF rame XP ?[...]

  • Page 14

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s 2.1.5 T elephony infrastructure A T API S er vice Provider t hat su ppor ts T API V2. 0 (or hi gher ) is requi red to ru n SimplyPh one for Outlook. Simply Phone f or Outlook h as bee n [...]

  • Page 15

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-5 Installing Simpl yPhone f or Outlook Requ ire ments First-par ty en vironment SimplyPh one f o r Outlook ca n be oper at ed with th e teleph ones lis ted in the t ab le . Y our system admini strato r mu st ha v e chec ked a nd ensur e[...]

  • Page 16

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Requi rement s Third-party en vir onment In a thir d-party enviro nment, t he telep hone is oper ated o v er a Th ird P ar ty T API d rive r , such as, CAP V2.0/3. 0 T A PI Service Provider , T API 1 7[...]

  • Page 17

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-7 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2 Prepari ng f or installatio n on a client PC The f o llo wing sect ions d escribe ho w to prepar e f or th e clien t install ation of SimplyP hone [...]

  • Page 18

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2.1.2 Entering a server f or pa rtner identifi cation The file CRIRemote.cfg is used to acce ss data as socia ted w ith a par tne r identi ficat ion ser- [...]

  • Page 19

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-9 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2.1.4 Specifying data Specify the path t o the Setup.exe install ation prog ra m in the config ured netw ork f older f or us- ers . 2.2.1.5 Prepara t[...]

  • Page 20

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2. 2 Pre parati ons with m ultip le lo cations 2.2.2.1 Offe ring a locat ion fo r selection Y o u must r emov e th e st andard Default entry in the SP[...]

  • Page 21

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-11 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The tie line number is entered in canoni cal f or mat in front o f the phon e number an d separate d from it b y a semico lon, for e xample, ShortDial[...]

  • Page 22

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-12 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC Line assignmen t requirements ● Lines ca n only be assigne d using T API. ● At least one ke y must be a v ailab le with a v a lue. I f this is not t[...]

  • Page 23

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-13 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC 2.2.5.2 Ass igning lines f or the teambar T o prev e nt user s from se lectin g lines th at are n o t assigned t o their team, the ter minal serv er a[...]

  • Page 24

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-14 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC SimplyPh one inco r por ates the CLC (C ustomer License Clien t) compone nt. The CLA (Custom er Li cense Agen t) and C LM (C ustome r Licen se Manag eme[...]

  • Page 25

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-15 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The CLA is aut omatica lly instal led during first- par ty installati on. The CLA is not installe d during thir d-par ty in stalla tion an d must, th [...]

  • Page 26

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-16 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC 2.2.7 Configuring additional data sour ces Bo th the contact r etrie va l and the par tner identification ser vices are processed using the LD AP log. T[...]

  • Page 27

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-17 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC The f oll owi ng is a list of the data source configur ation fi les av ailabl e f or the i nstallation share in the dire ctor y SPCrdbserver . The f[...]

  • Page 28

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-18 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Preparing f or installa tion on a clie nt PC Random L D A P data so urces can al so be conf igured . To d o t h i s – you must make an appr opr iate entr y in the main c onfig uration file (defau[...]

  • Page 29

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-19 Installing Simpl yPhone f or Outlook Preparing f o r install ation on a clien t PC Data source confi guration files on c lient or server PCs There a re two wa ys to use the data source co nfigurat ion files : – On a c lient PC Duri[...]

  • Page 30

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-20 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent 2.3 Installing the driver and softwa re in a first-party en vironment This section describes the correc t sequence f or the in[...]

  • Page 31

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-21 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 2.3.2 In stalling SimplyPhone for Outlook V4.0 Ensure tha t the necessary softwa re is av aila b le on a CD or via a rem ote s[...]

  • Page 32

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-22 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent 2.3.3 Co nfiguring SimplyPhone for Outlook V4.0 Y ou can mod ify the T API Service Pro vider set tings that y ou e ntered duri[...]

  • Page 33

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-23 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 2.3.4 Star tin g SimplyPhone f or Outlook V4.0 1. Start MS Outlook. SimplyPhone f or Outlook then star ts automat ically . 2. [...]

  • Page 34

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-24 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Insta lling the dr iv er an d software in a first -par ty environm ent Using Simpl yPhone during the grace period time Click OK in the S oftware Registration dial og. Registering SimplyPhone dur in[...]

  • Page 35

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-25 Installing Simpl yPhone f or Outlook Installin g the driv er and softw are in a first -par ty envi ronment 5. Sim plyPhon e star ts up and can be use d. F or in f ormation on u sing th e prog ram , ref er to the oper atin g man ual o[...]

  • Page 36

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-26 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4 Installing the driver and softwa re in a third-party en vironment This section describes the cor rect seq uence f or the ind[...]

  • Page 37

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-27 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment 5. Ente r the 4- o r 5-dig it extension number (f or example, 65 225). Leav e th e oth er default val- ues, b ut chec k if the co[...]

  • Page 38

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-28 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4.2 Installing T API 120 f or HiP ath 3000 with LIM module The f oll ow ing desc ribes ho w to insta ll the T AP I 120 V 2.0 S[...]

  • Page 39

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-29 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment 2.4.3 In stalling SimplyPhone for Outlook V4.0 Ensure tha t the necessary softwa re is av aila b le on a CD or via a rem ote se r[...]

  • Page 40

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-30 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment 2.4.4 S tarti ng SimplyPhone f or Outlook V4.0 1. Star t MS Outloo k. SimplyPhone f or Outlook th en star ts automatica lly . 2.[...]

  • Page 41

    spadC 02.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 2-31 Installing Simpl yPhone f or Outlook Installing th e driver and software in a thi rd-par ty environment Using Simpl yPhone during the grace period time Click OK i n the Software Regis tration dial og. 4. The “Ph one Line ” dial o[...]

  • Page 42

    Installing Simply Phone for Outlook A31003- X7140-A10 0-3-76A9, 0 2-2006 2-32 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC02. fm Install ing the driv er and softw are in a thir d-party enviro nment[...]

  • Page 43

    spadC03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 3-1 P artner identificati on service Importance of instal lation 3 P artner identification ser vice This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Impor tance o f install ation ● Confi guring a u ser an d mai lbo x[...]

  • Page 44

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Config uring a use r an d mail bo x Configuring the mailbox on the Exchange Server 1. Conf igur e a mai lbo x. W e will r ef er to it bel ow as <CTI_User> . 3.2.2 LAN domain contro ller: Windo ws 2[...]

  • Page 45

    spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-3 P artner identificati on service Assigning lo cal rights 3.3 Assigning loca l rights The assignment o f local r ights diff ers dependi ng on the oper ating system (Windo ws 2000 Serv- er or Windows Ser ver 2003) u sed by the PC wh ere[...]

  • Page 46

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Assigning lo cal rights Configuring an Exchange profile 1. Lo g on as use r <CTI_Admin> . 2. Conf igur e an Exch ange pr ofile with th e mailb o x <CTI_User> . T o d o this y ou m ust op en t[...]

  • Page 47

    spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-5 P artner identificati on service Installing on a ser ver Modify the SP_In st.ini file The following change s are n eeded in t he SP_Inst.ini file in sect ion [General] f or instal- lation under Wi ndows 200 0 Ser ver/Windows Ser v er [...]

  • Page 48

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Installin g on a ser v er The SimplyPhone P artne r Iden tification ser vice runs und er this acco unt. In othe r wor ds, this accou nt is use d to import the ser v er ad dress boo ks.[...]

  • Page 49

    spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-7 P artner identificati on service Installing on a ser ver Starting a service Simply Phone P artner Identification appe ars in the ser vice o v erview ( Control P anel | Ser- vices ). 1. Sta r t the SimplyPhone P ar tner Ident ification[...]

  • Page 50

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC03. fm Installin g on a ser v er 3.4.2 Wa rnings in O utlook Prob lem description Microsoft has issue d an update f or O utlook 2000 with enh anced secu rity f eatures f or grea ter protecti on against virus at[...]

  • Page 51

    spadC 03.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 3-9 P artner identificati on service Installing on a ser ver 1. Op en the Default S ecurity Se ttings object. Click the Pr ogrammatic Settings tab . Set th e f ollowing lines to A utomatically Appr ove : – When se nding ite ms via Outl [...]

  • Page 52

    P art ner identification se rvice A31003- X7140-A10 0-3-76A9, 0 2-2006 3-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC03. fm Installin g on a ser v er[...]

  • Page 53

    spadC04.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 4-1 T roubl eshooting/F A Q Licens ing e rro rs 4 T r oublesh ooting/F A Q This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Licensing errors ● No respon se fro m Simply Phone f or Outlook compo nent ● P ar tner ide[...]

  • Page 54

    T roub leshooting/F A Q A31003- X7140-A10 0-3-76A9, 0 2-2006 4-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC04. fm P ar tner identification not w orking 4.3 P artner identificat ion not w orking This can hav e se v eral causes. Proceed as f ollo ws: – Ensure t hat the phone n umbe r in y our contacts i s sa v ed in canonica [...]

  • Page 55

    spadC 04.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 4-3 T roubl eshooting/F A Q Increasi ng perf or mance b y deactiv atin g f ea tures 4.6 Increasing perf ormance b y deactiv ating f eatures Cer tain f eatu res can b e deacti va ted as re quired to acceler ate w orkflows under O utlook wi[...]

  • Page 56

    T roub leshooting/F A Q A31003- X7140-A10 0-3-76A9, 0 2-2006 4-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC04. fm Increasing perf or mance by d eactiv ating f eatur es[...]

  • Page 57

    spadC05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Outlo ok 4.0, Admi nistrato r Manual 5-1 Appendix Progr am ar chitec ture 5 App endix This chap ter pro vid es inf ormation on the f ollow ing topi cs: ● Prog ram archit ecture ● Configuri ng telepho ny data ● Syntax of the ini files ● Syntax of the re gistry entries [...]

  • Page 58

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-2 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture The Phone M anage r ( SPTel.exe ) reco gnizes th e relev ant te lephony ev ents and pa sses t hem on to the Rules Engi ne ( Sp Rules.dll ). The Rules E ngine consults the l ocal Con tact Retrie val Inde x[...]

  • Page 59

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-3 Appendix Progr am ar chitec ture 5.1.2 P artner identifica tion CRI Server CRISvr.exe is an LD AP server , which contains d ata whi ch is e xt racted from th e contact fi les of Outlo ok/Exchange o r from the glo bal Exchang e address[...]

  • Page 60

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-4 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture When com paring the dat a, the CRI M anager scans the cont act f ol der in Outlo ok/Exchan ge or the g lobal address bo ok via t he ActiveX inte rf ace "CDO" and wr ite s the relev ant dat a to [...]

  • Page 61

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-5 Appendix Progr am ar chitec ture Contact Retriev al Client The SPCr.exe process e xe cutes all LD AP accesses f o r paging and f or par tner ident ifica tion both on the loca l and th e remo te CRI Svr , as w ell as on the LD AP addre[...]

  • Page 62

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-6 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Prog ram ar chitec ture Exam ple: A team o f three persons (A, B ,C) is usi ng the T eam A ssistan t. Member A uses a l ine and has access to B and C o ve r the T eam Assistan t. Member B uses a li ne and ca n access A and C o v[...]

  • Page 63

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-7 Appendix Configuri ng telepho ny data 5.2 Configur ing telephony data 5.2.1 Overview of T API funct ionality A T API S er vice Provider t hat su ppor ts T API V2 .0 (or higher) is req uired t o ru n SimplyP hone for Outlook . Simply P[...]

  • Page 64

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-8 HiPath Simply Phone for Outlook 4.0, Admini strator Ma nual spadC05. fm Config uring tel epho ny data 5.2.2 System requirements f or functi onality The teleph ony funct ions are a v ailab le in va rious diff erent circumstances . The func tions that can actually be e xecu ted depe nd on w hich fun c[...]

  • Page 65

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-9 Appendix Configuri ng telepho ny data 5.2.3 Location data f or telephon y SimplyPhone f or Outlook u ses the loca tion data th at is specified as the curren t location in the Contr ol P a nel’ s telephon y appl et. In this regard , [...]

  • Page 66

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-10 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Config uring tel epho ny data If you ad d (CMF) to a loca tion na me, a righ t-alig ned co mpar ison is pe rf or med between t he phone n umber su pplied b y the telephon e system an d the pho ne numbers in t he add ress dat[...]

  • Page 67

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-11 Appendix Syntax of the ini files 5.3 Syntax of the i ni files The mos t impor tant en tr ies in SP_inst.ini and loc ations.ini are e xp laine d belo w . F or more explanati ons, ref er to the t wo ini files (in t he Simp lyPhone inst[...]

  • Page 68

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-12 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of the in i files [GENERAL] ShowDialogLice nse ={0| 1 } This s witch controls wheth er or not the li- cense d ialog i s displa yed during in stallat ion. Def ault: 1 [GENERAL] ShowDialogDest ina- tion ={0| 1 } This s [...]

  • Page 69

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-13 Appendix Syntax of the reg istr y entries 5.3.2 Client component Locations.ini 5.4 Syntax of the regi stry entries After i nstallation , the v alues r emain i n the r egistr y und er one of the k eys HKEY_LOCAL_MACHINESoftwareSieme[...]

  • Page 70

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-14 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries ers, th e v alu e of _KeysCopied under HKEY_LOCAL_MACHINE has to be i ncreased b y 1 . If y ou w ant to cha nge registry entries by means of a new installation, this value can also be increa[...]

  • Page 71

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-15 Appendix Syntax of the reg istr y entries 5.4.1 E ntries under CommonSettings The f o llo wing se ttings are tak en fro m the locations.i ni file du ri ng installa tion: The f o llo wing en tries are t aken from t he SP_Inst.ini fil[...]

  • Page 72

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-16 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries Startup= Startup= File name of the e x ecutab le files that a re to be star ted whe n the appli cation star ts up; these a re sepa rated by a semico lon. Def ault: cTalkp.exe; CRISvr.exe; SP[...]

  • Page 73

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-17 Appendix Syntax of the reg istr y entries The f o llo wing s wit ches are not set during insta llation : The following entr ies are trans f erred dir ectly afte r HKEY_Current_User : [PARTNER_IDENTI FICATION] ProvideOrigPho- neIndex=[...]

  • Page 74

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-18 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries Entry in file Entry in the registry D e s c r i p t i o n UCS TraceFile= {True| False } Gener ates one or more trace fi les f or f ault analysis in th e installation directory (f or ex a m p[...]

  • Page 75

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-19 Appendix Syntax of the reg istr y entries 5.4.2 E ntries under CommonSettingsT ele phon y These entrie s control the cho ice of en hanced te lephon y fun ctions a v ailab le. Entry in file Entry in the registry D e s c r i p t i o [...]

  • Page 76

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-20 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries [TELEPHONY] EnableGroup- Pickup={ 0| 1 } EnableGroup- Pickup= { True |False} Enab le th e Pic k up Call Within Group function. MX [TELEPHONY] Enable- Pickup={ 0| 1 } Enable- Pickup= { True |[...]

  • Page 77

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-21 Appendix Syntax of the reg istr y entries 5.4.3 Entries under EntrySe ttings These entri es affect the D ialer . The following entr ies ar e taken from th e SP_Inst.ini fil e dur - ing install ation: Entry in file Entry in the regis[...]

  • Page 78

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-22 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries The f oll ow ing ent ries are written during in stallatio n and can not b e configur ed: The f oll ow ing ent ries are not w ritten du ring installa tion: [ DIALER] CallerPopupsS- how={ 1|0 [...]

  • Page 79

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-23 Appendix Syntax of the reg istr y entries 5.4.4 E ntries under SolutionsCallData These entries aff ect the call dialog. The f ollowing en tries are tak en from the SP_Inst.ini file during insta llati on: The f o llo wing r egistry e[...]

  • Page 80

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-24 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries 5.4.5 Entries under SolutionsCallerIdentifi cation The f oll ow ing ent ries are tak en fr om the SP_Inst.ini file duri ng installation : Entry in file Entry in the registry D e s c r i p t[...]

  • Page 81

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-25 Appendix Syntax of the reg istr y entries [PARTNER_IDENTI FICATION] Supervi- sorInterval= { Number|Sched- ule } Supervi- sorInterval= { Number|Sched- ule } Number : frequency of the com parison be- twe en the Contact Retriev al Inde [...]

  • Page 82

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-26 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries The f ollo wing ent ries cannot be configur ed f or the instal lation. The f oll ow ing ent ries are not w ritten du ring installa tion: [GENERAL] Exchange Server DynamicPro- file={ 1|0 } Ex[...]

  • Page 83

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-27 Appendix Syntax of the reg istr y entries The following entr ies are trans f erred dir ectly afte r HKEY_Current_User : 5.4.6 E ntries under SolutionsCPhoneOutlook These e ntries aff ect the beha vior of th e Outlook i ntegr atio n [...]

  • Page 84

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-28 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries [CALL_DATA] OnOutbound- Call= { 1|0|<Ac- tion> } OnOutboundCall= { Tr u e |False|<Ac tion> } Open j ournal entry with outg oing call s . P ossibl e v alues f or <Action> : [...]

  • Page 85

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-29 Appendix Syntax of the reg istr y entries The f o llo wing en tries are not written du ring instal lation: [COMMAND_BARS] Outlook OLCommandBars Li st of inter f ace pro vi ders - sepa rate d b y semicolons - th at mak e up the functi[...]

  • Page 86

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-30 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Syntax of th e re gistr y entries 5.4.7 Entries under SolutionsHLMData These en tries concern the Custom er License Agent (C LA). The f ollo wing entries are ta k en from the SP_Inst.ini file during installation: Entry in f[...]

  • Page 87

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-31 Appendix Syntax of the reg istr y entries 5.4.8 Entries under SolutionsT eamb ar These e ntries conta in the t eam conf igur atio n and are ge nera ted b y the T eambar . 5.4.8.1 Entries under So lutionsT eambarMember0 Conta ins t[...]

  • Page 88

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-32 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Config ur ation fi le syntax 5.4.9 Entries under T ripleM The f oll ow ing ent ries are tak en fr om the SP_Inst.ini file duri ng installation : 5.4.10 Entr ies under CommonLRU The numb ers f or re dial ar e stored here . 5[...]

  • Page 89

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-33 Appendix Configuration file syntax 5.5.2 Dat a source parameters Entry Descript ion DBEnv. Version = <V er sion> V ersion o f the confi gur ation fil e. DBEnv.DatabaseName Name of th e data so urce . This is shown in the dialog[...]

  • Page 90

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-34 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Comman d line s witch 5.5.3 Attribute mapping The defi nitions f or attrib ute mapping ha v e th e f orm: AttrMap.<SpName> = <AttributDatabase> <SpName> represen ts the readab le names f or the internal att[...]

  • Page 91

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-35 Appendix Command lin e s witch 5.6.2 Switc h fo r the Dialer File name: CTALKP.EXE 5.6.3 Switc h for par tner identificati on File name: CRIMNGR.EXE (Con tact Retrie val Ma nager ) In a ter m inal ser v er environmen t config uration[...]

  • Page 92

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-36 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm Product in teg ration 5.7 Pr oduct i ntegration 5.7.1 Integration with HiP ath ComAssistant Outlook e ntries can be gener ated as r equired f or unans wered incom ing call s using Com Assis- tant (Sim plyPhon e f or W eb). I[...]

  • Page 93

    spadC 05.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath S implyPhon e for Ou tlook 4.0, Ad ministrato r Manual 5-37 Appendix List of abbr e viations /Glossa r y 5.8 List of abbrevi ations/Glos sary T erm Definition CLA Customer License Agent CLC Custo mer Lice nse Cli ent CLM Custom er License Manage ment CLS Centr al Li cense Serve r CRI Contact [...]

  • Page 94

    Appendix A31003- X7140-A10 0-3-76A9, 0 2-2006 5-38 HiPath Si mplyPh one for O utlook 4. 0, Admi nistra tor Manual spadC05. fm List of abbreviations /Gloss ar y[...]

  • Page 95

    spadSI X.fm A31003- X7140-A1 00-3-76 A9, 02-20 06 HiPath Simpl yPhone for Outlo ok 4.0, Administr ator Manual Z-1 F or int er nal dist ribution o nly Index Inde x Z C CAP TAPI Service Provider 2-26 Contacts publi c 2-16 public folders 2-16 Cust omer Lic ense Ag ent ( CLA) 2-14 Customer License C lient (CLC ) 2 -14 Custom er License Mana gement (CLM[...]

  • Page 96

    Index F or inte r nal distr ibution only A31003- X7140-A10 0-3-76A9, 02- 2006 Z-2 HiPath S implyPh one for Outl ook 4.0, A dminis trator Manua l spadSIX .fm[...]

  • Page 97

    [...]

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    www.sie mens.c om/hipat h Bestell-Nr .: A31003-X714 0-A100-3-76A9 © Siemens A G 2006 • Siemens Communications • Hofmannstraße 51 • D-81359 M ünchen, Ger many Refer ence No.: A31003-X7 140-A100-3-76A9 Subject to availability. Right of m odification reser ved.[...]