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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of 3Com CoreBuilder 9000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of 3Com CoreBuilder 9000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
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First and foremost, an user manual of 3Com CoreBuilder 9000 should contain:
- informations concerning technical data of 3Com CoreBuilder 9000
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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of 3Com CoreBuilder 9000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of 3Com CoreBuilder 9000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the 3Com service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of 3Com CoreBuilder 9000.
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Table of contents for the manual
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Page 1
www .3com.c om GBIC T ransceiver Installation Guide 3Com Gigabit Interface Converter (GBIC) T ransceivers GBICP2_2march03.fm Page 1 We dnesday, March 12, 2003 2:35 PM[...]
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Page 2
2 Copyright © 2002, 3Com Corp oration. All rights r eserved. No part of this documentation may be repr oduced in any form or by an y means or used to make any derivative work (such as translation, tran sformation , or adaptation) with out written permission from 3Com Corp oration. 3Com Corporation r eserv es the right to r evise this documentation[...]
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Page 3
3 Intr oduction The Gigabit Interface Converter (GBI C) ports on your system connect to Gigabit Ether net networks thr ough a GBIC transceiver (Fig ur e 1), pr oviding a high -speed connection ov er fiber -optic or co pper cable. The transceiver connects to the network using a fiber -op tic duplex subscriber conn ector (SC) or a RJ-45 c onnector . [...]
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Page 4
4 T o ensure optimal performance, compatibility , and regulatory compliance, us e only GBIC transceivers that 3Co m supports. Fo r a list of currently supported GBICs, see thi s 3Com W eb site: http://www.3com.com/products/ At this web site, you can a lso find the most up-to-date information, User Guides and Release Notes about this and other 3Com [...]
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Page 5
5 1000BASE- LX GBIC T ransceivers 1000BASE-LX GBIC transceiver supports these connections: ■ Dir ect connection to single-mod e fiber -optic cable. ■ Connection to multimode fi ber through a conditioned launch c able T o ensure optimal performance, compatibility , and regulatory complianc e, use only c onditioned launc h cables that 3Com suppor[...]
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Page 6
6 1000BAS E-LH70 GBIC T ran sceivers T able 3 shows the transmission ra nge and ot her data for this connecti on. T able 4 shows the optical parameters of the 1000BASE-LH70 GBIC T ransceiver . CAUTION: If using cable length s shorter than 20 km, you must ensure that a single-mode fiber attenuator is used to avoid signal saturation. Ta b l e 3 1000B[...]
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Page 7
7 1000BASE- T GBIC T ransce ivers The 1000BASE-T GBIC tran sceiver supports connections over Category 5 cabling up to 100 m (328 ft). Ta b l e 4 Optical Parameters Parameter Sym bol Min Ty p Max Units Tr a n s m i t t e r W avelength Optical output power λ c P out 1540 0 1550 N/A 1 570 +4 nm dBm Note: Average power coupled into single-mo de fiber [...]
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Page 8
8 Installing the T ran sceiver The follo wing instru ctions, war nings an d notes appl y to all of the transceivers co ver ed in this Guid e. Safety Pr ecautions Be sur e to follow all safety precautions when you replace a GBIC transceiver in the syst em. T o avoid electric shoc ks and bur ns to yourself and damage to the equipment, r ead and follo[...]
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Page 9
9 VORSICHT : Wenn das Bet riebssystem angeschaltet ist: ■ Führen Sie niemals e inen Meta llgegenstand wie z.B. einen Schraubenzieher oder ei nen beringten Finger in den o ffenen Modulschlitz ein. ■ Berühren Sie keine V erbin dungen innerhalb des Gehäuses mit Ihren Händen o der Fingern. Fiber Safet y Pr ecaution s The GBIC fiber ports on you[...]
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Page 10
10 Inserting the T ransceiv er Befor e you connect the system to th e Gigabit Ether net network, first insert the transceiver into the GBIC port on the system, as described in this section. The procedur e is simi lar for all supported units with a GBIC port. T o ensure optimal performance, compatibility , and regulatory compliance, us e only GBIC t[...]
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Page 11
11 Removing th e T ransceiv er T o replace an existing GBIC trans ceiver , compress the side tabs and gently pull the transceiver out of the port. Figure 2 Inserting the GBIC T ransceiver in a GBIC Port Figure 2 shows a switch in the Supe rSta ck 3 Switch 4900 Series. Y our unit may have its GBIC port lo cate d in a different position, but the inst[...]
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Page 12
12 T rouble shooting T ransceivers After you insert the GBIC transceiver into the port, the system softwar e verifies the transceiver operation. If you should exp erience problems r efer to the steps and conditions below . T o ensure optimal performance, compatibility , and regulatory compliance, us e only GBIC transceivers that 3Co m supports. Fo [...]
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Page 13
13 Using a newer version GBIC transceiv er (G BIC91, GBIC92, GBIC93, or GBIC97) in a system ru nning older c ode (pre-Release 3.0) can generate the following message. WARNING: The GBIC in Port xx is NOT approved by 3Com & may violate electromagnetic emission or safety requirements for your country. Refer to 3Com's web page (www.3com.com/gi[...]
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Page 14
14 ■ Unqualified GBIC: Checksum match error Meaning: The system uses checksum err or detection to ve rify the integrity of the GBIC data. If the system det ects a pr oblem with the data, it displays an error message that indicates a che cksum failur e. Corrective action: Although th is co ndition does not necessaril y indicate that the GBIC trans[...]
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Page 15
15 Corrective action: Replace the tra nsceiver . If the pr oblem persists, contact network suppli er or 3Com T ech nical Suppo rt. For contact information, see the T echnical Suppo rt appendix in the Getting Started Guide for your system. “Unapproved GBIC” Error Supported transceivers ar e those that 3Com has specifically tested and qualified f[...]
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Page 16
16 Safety Information Y ou must read t he following safe ty informa tion befo re carrying out any installatio n or removal of components, or any maintenance pr ocedur es on the Switch. WA R N I N G : Warnings contain direc tions that y ou must follow for your personal safety . Follow all directions carefully . Y ou must read the following safety in[...]
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Page 17
17 Never look at the transmit laser while it is powered-up. Never look directly at the fiber po rts and fiber cable ends when they are powered- up. WA R N I N G : Use of controls or ad ju stments of performance or procedures other than those sp ecifie d herein may result in hazardous laser emissions. A VERTISSEMENT : Ports pour fibres optiques – [...]
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Page 18
18 Ne regardez jamais le laser tant qu'il est sous tension. Ne regardez jamais directement le port à fibres optiques et les embouts de câbles à fibres optiques tant qu'ils sont sous tension. A VERTISSEMENT : L'utilisation de contrôl es, de réglages de performances ou d e procédures autres qu e ceux qu i sont spécifiés au sein[...]
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Page 19
19 T echnical Suppo rt 3Com pr ovides eas y access to technical supp ort information through a variety of services. This appe ndix describes these servic es. Information contained in this appendix is corr ect at ti me of pub lication. For the most r ecent information, 3Com r ecomme nds that y ou acce ss the 3Com Corp oration World W ide Web site. O[...]
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Page 20
20 3Com Knowledgebase Web Services The 3Com Knowledgebase is a dat aba se of technical information to help you instal l, upgrade, confi gure, or support 3Com products. The Knowledgebase is upd ated daily wi th technical information disco ver ed by 3Com technical supp ort engineer s. This complimentary service, which is available 24 hours a day , 7 [...]
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Page 21
21 Support fr om Y our Network Supplie r If you r equire additional assistance, contact yo ur network supplier . Many suppl iers are authorized 3Com s ervice partners who are qualified to provide a variety of services, includi ng network planning, installation, hardwar e maintenance, appli cation training , and support services. When you contact yo[...]
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Page 22
22 Internet Support Some 3Com r egions of fer an Inter net support ser vice. T o access this service for your r egion, use the appr opriate URL or e-mail addr ess from the list below . Asia, Pac ific Rim Fr om this r egion, e-mail: apr_technical_support@3com.com Europe, Midd le Eas t and Africa Fr om this region, enter the URL: http://emea.3com.com[...]
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Page 23
23 T elephone S upport When you contact 3Com for assistan ce, have the following information re ady: ■ Pr oduct model name, part number , and serial number ■ A list of system har dwar e and software, including revision levels ■ Diagnostic error messages ■ Details about recent configuration changes , if applicable Her e is a list of worl dwi[...]
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Page 24
24 Philippines P. R . o f C h i n a Singapore S. Kor ea Ta i w a n Thailand 1235 61 266 2602 or 1800 1 888 9469 10800 61 00137 or 021 6350 1590 or 00800 0638 326 6 800 6161 463 00798 611 2230 or 02 3455 6455 00801 611 261 001 800 611 2 000 Europe, Midd le E ast a nd Africa Fr om anywher e in these r egions, call: +44 (0) 1442 435529 Country T eleph[...]
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Page 25
25 From the following countries, yo u may use the toll-fr ee numbers: Austria Belgium Denmark Finland France Germany Hungary Ir eland Israel Italy 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 14466 1800 509359 1800 943 2632 199 1613 46 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerl[...]
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Page 26
26 Latin America Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Costa Rica Curacao Ecuador Dominican Republic 1 800 988 2112 0 810 444 3COM 1 800 998 2112 1 800 998 2112 1 800 998 2112 52 5 201 0010 1 800 998 2112 1 800 998 2112 0800 13 3COM 1 800 998 2112 A T&T +800 998 2112 A T&T +800 998 2112[...]
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Page 27
27 Returning Pr oducts for Repair Befor e you send a product directly to 3Com for repair , you must first obtain an authorization number . Pr oducts sent to 3Com without authorization numbers wil l be returned to the sen der unopened, at the sender’ s expense. T o obtain an au t ho r iz at io n number , call or fax using the numbers on the follow[...]
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Page 28
28 Country T eleph one Number Fax Number Asia, Pacific Rim +65 543 6500 +65 543 6348 Eur ope, South Africa, and Middle East +44 (0)1442 43 5529 Fr om the followi ng countries, yo u may use the toll-free numbers: Austria Belgium Denmark Finland France Germany Hungary Ir eland Israel Italy 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01[...]
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29 Latin America Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Costa Rica Curacao Ecuador Dominican Republic 1 800 988 2112 0 810 444 3COM 1 800 998 2112 1 800 998 2112 1 800 998 2112 52 5 201 0010 1 800 998 2112 1 800 998 2112 0800 13 3COM 1 800 998 2112 A T&T +800 998 2112 A T&T +800 998 2112[...]
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30 Guatemala Haiti Honduras Jamaica Martinique Mexico Nicaragua Panama Paraguay Peru Puerto Rico Salvador T rini dad and T obago Uruguay V enezuela Virgin Islands A T&T +800 998 2112 57 1 657 0888 A T&T +800 998 2112 1 800 998 2112 571 657 0888 01 800 849CARE A T&T +800 998 2112 A T&T +800 998 2112 54 11 4894 1888 A T&T +800 998[...]
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Page 31
31 GBICP2_2march03.fm Page 31 Wednesd ay, March 12, 2003 2:35 PM[...]
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Page 32
3Com Corporation, Corporate Headquarters, 5500 Gr eat America Parkway , Santa Clara, CA 95052-8145 T o lear n mor e about 3Com pr oducts and services, vis it our W orld W ide Web si te at www .3com.co m All specificat ions are subject to chang e without notice. Copyright © 2003, 3Com Corp oration. All rights reserv ed. 3Com is a register ed tradem[...]