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AT&T 8410 manual

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Table of contents for the manual

  • Page 1

    555 -231 -780 Issue 1 March, 1 996 841 0 V oice Ter minal Q uick Refere nce Graphics © AT& T 1988 Table of Contents[...]

  • Page 2

    Blank Pag e[...]

  • Page 3

    Issue 1 March 1996 3 8410 Voice Terminal Qu i ck Refe renc e 0 This 8410 Voice Term ina l Quick Referen ce shows you how to access the fol- lowing f eatures a v ailable on the GuestWorks™ server : ■ Abbreviat ed Dialin g ■ Autom atic Callback ■ Bridging ■ Call Forw arding ■ Call Pa rk ■ Call Pickup ■ Conference ■ Consult ■ Direc[...]

  • Page 4

    4 Issue 1 March 1996 ■ Manual E xclusion ■ Messa g e Retrieval (Display F eature) ■ Mute ■ Normal (Di s p lay Feature) ■ Priority Call ing ■ Reset S peakerphone ■ Select Ri n ging Patt ern ■ Self-T est ■ Send All Calls ■ Speaker a nd Spe ak erphone ■ Stored Num ber (Display Feat ure) ■ Time/Dat e (Display F eature) ■ Timer[...]

  • Page 5

    Issue 1 March 1996 5 ■ The phrase “go off-hook” means that you must lift the handset, or press the button. The phrase “go on-hook” means th at you must replace the handset on the handset cradle, or press the b utton. ■ For most of the procedures given in this docume nt, you are instructed t o go off-hook to access the feat ure. This is [...]

  • Page 6

    6 Issue 1 March 1996 ■ The follow ing tab le lists the f eatures you can use from your voice termi- nal. You r sy stem admi nistra tor will give you a list of the fea ture access codes. Write the m into this table. Fea ture Featu re Acces s Code Abbrevi ated Dia ling Program Access Personal L ist 1 Access Personal L ist 2 Access Personal L ist 3 [...]

  • Page 7

    Issue 1 March 1996 7 Ab breviat ed Dialing 0 The Abbreviat ed Dial ing ( AD) f eature a llows you to store phone numbe rs and feature access codes for repeated use. This section describes two d ifferent ways of storing A D numb er s: automa tic dial ing but tons and personal AD lists. Autom atic dialing bu t t ons give you direct access to a design[...]

  • Page 8

    8 Issue 1 March 1996 To place a call using an autom atic dial ing but ton , do the f ollow ing: 1. Go off-hoo k. ■ You h ear a dia l tone. 2. Pre ss an assigned A uto matic Diali ng button. ■ You h ear a ringb a ck t one. ■ The called numb er is displaye d. Personal A D Lists 0 To program a personal AD list i tem, do the following: 1. On a sh[...]

  • Page 9

    Issue 1 March 1996 9 7. P r e ss . ■ You hear a confirm ati on tone followe d by a dial tone. 8. Repeat Steps 5 through 7 i f you want to program additional item s on the same list. 9. Go on-hook when you are fini shed. Start over with Step 1 if you want to program i te ms o n a different personal l ist. To place a call using a personal list i te[...]

  • Page 10

    10 Issue 1 Mar c h 1996 To use the Aut oma tic Call back fe at ure, do the follo wing: 1. After you hear a r i ngback tone or a busy tone, do one o f the following: a. Press , and then press AutCB . b. P r e ss . ■ You h ear a conf irmation t one. 2. Go on-hook. ■ When the called telepho ne become s available agai n, your tele - phone ring s wi[...]

  • Page 11

    Issue 1 March 1996 11 To access the bridged appearance t o answer a call, ma k e a call, or bridge on to an existing call, do the foll owing: 1. Go off-hoo k. ■ You h ear a dia l tone. 2. Press the bridged call appea rance button. ■ You hear a dial t one f rom the bridged call appe arance, are con- nected to an incoming call, or are bridged ont[...]

  • Page 12

    12 Issue 1 Mar c h 1996 c. Dial the Call Forwardi ng - All Calls feature access cod e _____ or the Call Forwarding - Busy/Don’t Answer feature access code _____. ■ You h ear a dia l tone. 3. If your voice termin al is admin istered wi t h “console” permi ssions, dial your own extension number. Otherwise, go to Step 4. ■ You h ear a dia l [...]

  • Page 13

    Issue 1 March 1996 13 Call Park 0 The Call Park feature allo w s you t o park a call on the server , and then recon- nect the call using your voice termi nal or a different voice te rminal. To park a call at your ext ension (fo r retrieval from any ext ension), do the following: 1. While active on a call, press . ■ You h ear a dia l tone. 2. Do o[...]

  • Page 14

    14 Issue 1 Mar c h 1996 3. Dial your own extension numb er. ■ You hear a confirm ation tone, and the n you are connected to the parked call. To retrieve a call parked at a different ext ension, do the fo llowi ng: 1. Go off-hoo k. ■ You h ear a dia l tone. 2. Dial the Answer B ac k feat ure access code _____. ■ You h ear a dia l tone. 3. Dial[...]

  • Page 15

    Issue 1 March 1996 15 2. Do one of the f oll owing: a. Press , and then press CPkUp . b. P r e ss . c. Dial the Call P ic kup feat ure a ccess code _____. ■ You are connected to t he incoming call. To pick up a call when you are already active on another call, do the followi ng: 1. P r e ss . ■ The current call is placed on hold, and the g reen[...]

  • Page 16

    16 Issue 1 Mar c h 1996 2. Dial the numb er of the new part y, and wait for an answer. ■ You can p r ivatel y discuss the call with the new party at this tim e . If you want to establi sh t he co nfe rence call, continue wit h Step 3. If there is no answer or th e l ine is busy, press the held call appea r - ance button t o return to the held cal[...]

  • Page 17

    Issue 1 March 1996 17 Con sult 0 In a hotel front office, you may be required to answer calls for othe r coworkers. If so, calls intended fo r those coworkers may be redirected to you by the Call Coverage feature. These calls can be answered the sam e as any other call. During the call, you may need to l eave a message for your c oworker or consult[...]

  • Page 18

    18 Issue 1 Mar c h 1996 Direct ory (Display F eature) 0 You can search the server’s name s directory from your voice term inal and place calls to coworkers or guest s after displaying the ir name. To search the direct ory for a name, do the fol lowin g: 1. Do one of the f oll owing: a. Press , and then press Dir . b. P r e ss . 2. Dial the keypad[...]

  • Page 19

    Issue 1 March 1996 19 The follow ing special condit ions appl y when you use the keypad digits with the Integrated Direct o ry feature: ■ Use for a space and a comm a. ■ Use for the letter Q. ■ Use for the letter Z. Display, S of tkeys, an d Cont r ol Buttons 0 Ente ring Softk ey Mode and Viewing the Three Feature Option Scre ens 0 There are [...]

  • Page 20

    20 Issue 1 Mar c h 1996 cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feat ure). To see the next set of features, press the display control but ton labeled ; to see the previous set, press t he display control button label ed . Press or u ntil the feature you want to use appears on the display. Using the Softkey s[...]

  • Page 21

    Issue 1 March 1996 21 Oth er Softk ey Featur es That M ay Be On Your Display 0 The follow ing tab le lists all the soft ke y feature s that may be admin istered for your voice t erminal: Abbrevi ation F eature AD Abbreviated Dial ing but ton AutCB Aut om atic Call back CFrwd Cal l Forwardin g - All Calls CnLW C Leave Word Calling - Cancel a Message[...]

  • Page 22

    22 Issue 1 Mar c h 1996 Drop 0 The Drop feature al lows you to dis connect the current call with one push of a but ton. To drop the current call, do the f oll owing: 1. P r e ss . ■ You h ear a dia l tone. Exit ( Display Feature) 0 To exit any display feat ure and return to normal displ ay, do the f ollowi ng: 1. P r e ss . Spre s Suppress for A [...]

  • Page 23

    Issue 1 March 1996 23 H old 0 The Hold feat ure allows you to put your current call on hold while you answer another cal l, make a call, or p erform some other ta sk. To place a call on hold, do the followi ng: 1. P r e ss . ■ The current call is placed on hol d. ■ The green status lam p at the call appearance flutters. To place a call on hold [...]

  • Page 24

    24 Issue 1 Mar c h 1996 Inspect ( Display F eature) 0 The Inspect featu re a llows you to see the nam es and phone num bers of calls you have on hold without reconnect ing to the call. To see who is on hold, do the following: 1. Do one of the f oll owing: a. Press , and then press Inspt . b. P r e ss . 2. Press the call appearance but ton of the he[...]

  • Page 25

    Issue 1 March 1996 25 To dial a call to a mem ber of your Dial I ntercom group, do the follo wing: 1. Go off-hoo k. ■ You h ear a dia l tone. 2. Do one of the f oll owing: a. Press , and then press IDial . b. P r e ss . ■ You h ear a dia l tone. 3. Dial your group membe r's 1- or 2-dig it code. ■ You h ear a ringb a ck t one. To answer a[...]

  • Page 26

    26 Issue 1 Mar c h 1996 Leave Word Cal ling 0 The Leave Wo rd Calling (LWC) feature all ows you to leave a standard “ call me back” message to o t her users on the server. When a message is created, the user’s message waiting la mp goes on. To leave a message after dialing an extension (when y o ur call is not answered, you hear a coverage to[...]

  • Page 27

    Issue 1 March 1996 27 To cancel a Leave Word Calling message: 1. Go off-hoo k. ■ You h ear a dia l tone. 2. Do one of the f oll owing: a. Press , and then press CnLWC . b. Dial the Leave Word Calli ng - Cancel a Me ssage feat ure ac cess code _____. ■ You h ear a dia l tone. 3. Dial the extension for which you l eft a message. ■ You h ear a c[...]

  • Page 28

    28 Issue 1 Mar c h 1996 Message Retrieval (Display Feature) 0 The Message Retri e val f eat ure allow s you to retrieve your mes sages. If your serv er uses a voice mail sy stem, you must follow local procedures to access those messages. To view your messages when your message light is on, do the f ollowing: 1. P r e ss . ■ The display shows that[...]

  • Page 29

    Issue 1 March 1996 29 2. Dial your co worker’s extension. ■ Their name is displayed. 3. P r e ss . ■ Their f irst m essage is displ ayed. 4. P r ess to see each mes sage. ■ The display shows the name and number of each person that l eft a message. 5. Press or to ret urn to the normal operating mode. To return a call f or a coworker to the d[...]

  • Page 30

    30 Issue 1 Mar c h 1996 2. When you are ready to resume the conversation, p ress the butt on. ■ The red lamp next t o the b utton goes off. ■ The other parti es on the call can hear you talking. Normal (Di splay Feat ure) 0 To exit any display feat ure and return to normal displ ay, do the f ollowi ng: 1. P r e ss . Priorit y Ca lling 0 The Pri[...]

  • Page 31

    Issue 1 March 1996 31 To change a regular call into a priority call (when you hear a b usy tone or a ringback tone), do the following: 1. Do one of the f oll owing: a. Press , and then press PCall . b. P r e ss . ■ You continue to hear r ingback tone . ■ The ringing at the called exten sion ch anges to priority ringing. Reset Spea kerph one 0 Y[...]

  • Page 32

    32 Issue 1 Mar c h 1996 Select R inging Pattern 0 You can select o ne o f eight dif ferent ringing pa tterns for i ncoming calls. Wh en there are several users in the same seating area, you can select a distinct ring- ing pattern so yo u can recognize when your voice term inal is ringing. To select a ringing patt ern, do t he fol lowin g: 1. While [...]

  • Page 33

    Issue 1 March 1996 33 Send All Call s 0 The Send A ll Calls feature imm ediat ely redirect s your c a lls to your p redefi ned Call Coverage path. Y ou can use this feature when you do not want to be dis- turbed. If a coverage path is not admini stered, this featu re does not wo rk. To use Send All Calls, do th e f oll owing: 1. Go off-hoo k. ■ Y[...]

  • Page 34

    34 Issue 1 Mar c h 1996 Speak er and Speak erphone 0 Your voice termi nal is equipped with a speakerphone that can be configured in a speak-and-list en mod e or in a listen-only mod e. If y o ur voice terminal is con- figured for speak-and-li sten, you can use it for all calls and feat ures. If your voice termina l is configured for a listen -only,[...]

  • Page 35

    Issue 1 March 1996 35 Stored Num ber (Display Feat ure) 0 The Sto red Numbe r feature allows you to view the number stored on an Ab bre- viated Di aling bu t ton. To view a number stored on an AD button , do the followi ng: 1. Do one of the f oll owing: a. Press , and then press View . b. P r e ss . 2. Press the Abbrevia ted Dial ing but ton you wi[...]

  • Page 36

    36 Issue 1 Mar c h 1996 To see the number you last dial ed, do the fol lowing : 1. Do one of the f oll owing: a. Press , and then press View . b. P r e ss . 2. Do one of the f oll owing: a. Press , and then press Last . b. P r e ss . c. Dial the Last Num ber Dialed f eature access code _____. ■ The last numb er you dialed is disp layed. Tim e/Dat[...]

  • Page 37

    Issue 1 March 1996 37 Tim er (Display Featu re) 0 The Time r feat ure allows you to keep track of a call with a t imer on the display. To start or stop the timer, do the fo llowi ng: 1. Do one of the f oll owing: a. Press , and then press Timer . b. P r e ss . ■ The tim er either starts or stops. Transfe r 0 The Tra nsfer fea ture all ows you to [...]

  • Page 38

    38 Issue 1 Mar c h 1996 To transfer the current call, do the f ollo wing: 1. P r e ss . ■ The call is placed on hold. ■ You h ear a dia l tone. 2. Dial the numb er to which the call is t o be transferred. ■ You h ear a ringb a ck t one. 3. Remain on the line and announce the call; if there is no answer or the line is busy, return t o the hel [...]