AT&T Feature Model 5 manual

AT&T MERLIN COMMUNICATIONS SYSTEM ® PLANNING GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5[...]

Table of Contents Page Introduction Decisions Square vs. Pooled Decision About Square Systems Standard Square Configurations Customized Square Configurations About Pooled Systems Button Access vs. Dial Access to Line Pools Automatic Route Selection The Call Management System Getting Started Administrator/Attendant Console Types of Consoles Using th[...]

Introduction The advanced technology of the MERLIN communications system allows you to customize the system to meet your business needs. As the system administrator, you are responsible for selecting MERLIN system options and features that will enhance your business operations. ® This guide will help you decide which features to assign to your MER[...]

Decisions SQUARE VS. POOLED DECISION One of the first decisions you must make about your system is how people will access outside lines from their voice terminals. The MERLIN communications system gives you two configuration options for arranging your outside lines: square or pooled. In a square system, each outside line appears on a separate butto[...]

Standard Square Configurations The standard square configuration is ideal for offices in which all employees use the same lines to make and receive calls. In this arrangement, every line in the system appears at each voice terminal that has enough buttons to accommodate that number of lines. Depending upon the size of your system, you can assign up[...]

For example, the departments at a car dealership may have different calling needs. Say that Ultimate Motors has eight local lines, three WATS lines, and one Foreign Exchange (FX) line. The sales and office staff use the out-of-state WATS line frequently to speak with manufacturers’ representatives, haulers, and other dealerships. This group uses [...]

ABOUT POOLED SYSTEMS For many businesses large enough to need the MERLIN system, Model 1030 or Model 3070, pooled operation is more cost-efficient than a square one because: ● ● The lines in the pool are shared by many people, so each line gets more use. As a result, you may need fewer outside lines. Only two buttons on each voice terminal are [...]

special-purpose lines such as personal or WATS lines. Assigning a special line to a button on one voice terminal in no way affects the use of the corresponding button on other voice terminals. A diagram of a pooled system with eight lines appears below. Line C Line H Line B Line G Line A Line F Intercom Voice Line E Attendant console Intercom Ring [...]

Button Access vs. Dial Access to Line Pools NOTE: If you want to use Automatic Route Selection, you must select Dial Access to Line Pools. If you have decided to configure your system as pooled, you must also decide how voice terminals will access the pools. You can choose one of two options for line pools: Button Access to Line Pools or Dial Acces[...]

AUTOMATIC ROUTE SELECTION If you decide to use the Automatic Route Selection (ARS) feature, you must configure your system as Pooled with Dial Access to the pools. However, because you are using ARS, the dialing of codes to access pools is eliminated when placing calls. When placing a call, the user has to touch a Pool Access button, lift the hands[...]

Getting Started Your MERLIN communications system can be tailored to meet your specific com- munications requirements. To customize your system, you can add a variety of system features. The following pages discuss those features and explain the effect they have on your system. These features are the first ones that should be administered to get yo[...]

Types of Consoles The type of administrator/attendant console you have depends primarily on the number of the voice terminals and lines in your system. In systems with eight or fewer lines and 20 or fewer voice terminals (small systems), the administrator/attendant console is a 34-button deluxe voice terminal. A 34-button deluxe model is suitable a[...]

Administrator/Attendant Consoles for Small Systems* in Administration Mode 1 . 2 . 3 . 4 . 5 . 6 . T/P switch: Set to P when performing sysytem administration. 7. Adm Tel button: Used when assigning lines to voice terminals and assigning voice terminals Dial Access to Line Pools. Adm Pool button: Used when setting up line pools. Line buttons. Auto [...]

Administrator/Attendant Consoles for Large Systems* in Administration Mode 1. 2 . 3. 4. 5. 6. 7. 8. 9. T/P switch: Set to P when performing system administration Adm Tel button: Used when assigning lines to voice terminals and asslgnlng voice terminals Dial Access to Line Pools. Adm Pool button: Used when setting up line pools. Line buttons and pro[...]

Using the Console If you have a 34-button deluxe voice terminal without an Attendant Intercom Selec- tor for your administrator/attendant console in a large system, you’ll use the dial pad to specify particular voice terminals during administration. In the attendant mode, buttons not used for lines, Night Service, or Send Message can be used for [...]

CALL RESTRICTIONS Do you need to limit some voice terminals to incoming calls only while leaving others with no limitations? You may want to restrict some voice terminals to intercom or local calls if, for exam- ple, the employees using these voice terminals do not need to make outside or long distance calls. You may also want to restrict voice ter[...]

AUTOMATIC ROUTE SELECTION (ARS) Would you like to be sure your employees place long distance calls through the most cost-efficient route? Automatic Route Selection (ARS) allows you to specify which of your line pools pro- vide the lowest cost and which of your dialing methods is most efficient for particular types of calls. For example, you may hav[...]

ARS Default Tables The following example shows how to use ARS to best advantage when handling your calling needs. The objective of using the ARS tables is to decide which line pools are the most efficient and least costly for most of your employee’s calls. Those line pools that serve the most 1 + area code dialing should be included in the Defaul[...]

Automatic Route Selection Worksheet Backup line pool Backup line pool Number of exchanges in your local calling area: T = Toll, L = Local Default Iine pool for toll calls: 9 Default line pool for local calls: 890 18[...]

The customer must now determine the number of area codes and exchanges for which each line pool should be used. After finding the following Information, he or she writes it in the “Number of Area Codes or Exchanges for which Line Pool is Used” column: — Pool 890 serves area code 413 (toll dialing). — Pool 891 serves 16 area codes in its reg[...]

GROUP PAGE Would you like to be able to page a group of people at one time without disturbing everyone on your system and without having to make a phone call to each one in the group? Group Page allows you to page a particular group of employees such as department heads, committee members, or a project team without disturbing the entire staff. The [...]

ENHANCED NIGHT SERVICE Should personnel be alerted to incoming calls during nonbusiness hours and when the attendant is off duty? The MERLIN system offers several options for after-hours telephone operation. Y OU can select these features in any combination to meet the needs of your business. Night Service with Group Assignment Would you like the a[...]

Night Service with Outward Restriction Would you like to prevent unauthorized after-hours use of your business’ telephones? When Night Service with Outward Restriction is in effect, only persons knowing your system password can make outgoing telephone calls. Anyone not knowing the system password can dial only emergency numbers such as local poli[...]

System Speed Dial codes may be unmarked or marked. Marked codes are very useful for alternate long distance company numbers, access codes, and other numbers you may not want everyone in your business to know. When Station Message Detail Recording is used, an unmarked System Speed Dial code will printout the telephone number and not the code that wa[...]

Voice Terminal Programmability Several types of voice terminals maybe connected to your Model 1030 or 3070. The different types of voice terminals are distinguished from each other by the number of silver membrane buttons above and to the right of the dial pad. These buttons give access to lines and features; most buttons are programmable, so you c[...]

Individuals can program their voice terminals to meet their particular needs. The features that people can program on the membrane buttons or general options are discussed on the following pages. AUTO INTERCOM Would you like to call another intercom number by pressing only one button? Auto Intercom allows you to program buttons on voice terminals f[...]

CALL COVERAGE Will it be necessary for some people to cover calls for others with whom they do not share lines ? A Cover button permits coverage of all lines on a voice terminal regardless of whether the covering voice terminal shares lines with the covered voice terminal. You can program a Cover button for primary or secondary coverage. Suppose th[...]

LAST NUMBER REDIAL Do you often dial a number only to get a busy signal, then end up dialing the number five or six times before finally getting through to the person you are trying to reach? Last Number Redial automatically stores the last number you dial. You can redial an outside number that is busy or doesn’t answer simply by pressing one but[...]

SAVED NUMBER REDIAL Do you sometimes get a busy signal, then make several more telephone calls to other numbers before trying the first again? Saved Number Redial allows you to store a dialed number for later redialing with the touch of a button. The stored number remains the same until you replace it with another. By touching the button, you can r[...]

Initial Feature Assignments The following diagrams show you the features that are automatically assigned to buttons when your system is first installed. You can leave the feature assignments as they are, or you can change the initial assignments by programming new features on the buttons. 2 9[...]

Initial Feature Assignments for Nonattendant Voice Terminals with 1030 or 3070 Configuration in Standard Square Systems 34-Butto n 10-Button 5-Butto n ● The system automatically assigns Your † first eight lines to positions above the dial pad. If you have fewer than eight lines, the feature shown on the left of each of these buttons is assigned[...]

Initial Feature Assignments for Nonattendant Voice Terminals with 1520 Configuration in Standard Square Systems 34-Butto n 10-Butto n 5-Butto n ● Your system assigns your first eight lines automatically to positions above-the dial pad. You must assign the remaining lines to the but- tons to the right of the dial pad. The numbers in the lower righ[...]

Initial Feature Assignments for Nonattendant Voice Terminals in Pooled Systems 34-Butto n 10-Button 5-Butto n ● When you assign lines or pools to a voice terminal, they appear on the buttons in the order indicated by the numbers . These buttons may be used for Button Access or Dial Access to Line Pools. † 3 2[...]

Initial Feature Assignments for Administrator/Attendant Console for Small Systems* in Attendant Mode 34- Button Deluxe Voice Terminal Control unit jack numbers represent the outside line plugged into that jack. For systems with 8 or fewer lines and 20 or fewer voice ter- minals — switch H on contro l unit is in the up position. 33[...]

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Documents Listed below are the documents you should receive when your MERLIN communica- tions system is installed. If for some reason you do not receive all the documenta- tion, please contact the TC-SS assigned to your account. ● Administration Manual: This document steps you through the procedures in- volved in customizing your system. It shoul[...]

MERLIN is a registered trademark of AT&T. © Copyright 1986 AT&T. Printed in U.S.A. 999-502-143IS[...]