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AT&T Merlin Mail manual

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Table of contents for the manual

  • Page 1

    585-320-744 Issue 1 April 1995 MERLIN MAIL  Voice Messaging System Release 3 For the MERLIN LEGEND  Communications System User’s Guide[...]

  • Page 2

    Copyright ©1995 AT&T AT&T 585-320-744 All Rights Reserved Issue 1 Printed in USA April 1995 Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained [...]

  • Page 3

    Table of Contents Table of Contents 1 Help 1 Introduction 2 Helpful Hints 2 Voice Mail Tips 3 Logging In 4 Personal Administration 5 Changing Your Password 5 Recording Your Personal Greeting 6 Deleting Your Personal Greeting 7 Recording Your Name 8 Personal Operator 8 Message Administration 9 Sending A Message 9 Listening To Messages 10 Replying To[...]

  • Page 4

    Introduction The MERLIN MAIL ® Voice Messaging System Release 3 acts like a sophisticated answering machine that allows users to create, retrieve, and forward messages. Callers from inside and outside your company can leave messages in your mailbox, which you can listen to, forward, save, or discard. A password you create keeps messages private. Y[...]

  • Page 5

    ■ When you are finished using Voice Mail Service, you can either hang up or press [*] [*] [9] to end the call. If you press [*] [*] [9] , the MERLIN MAIL Voice Messaging System will say “Goodbye,” and then disconnect. You may find this useful when placing a credit card call from a pay telephone to the MERLIN MAIL Voice Messaging System. ■ T[...]

  • Page 6

    Logging In To listen to your messages or to send voice mail, you must first identify yourself to the MERLIN MAIL Voice Messaging System. The Login procedure tells the system that you are an authorized user. If your voice mailbox is locked because of too many unsuccessful login attempts, you must contact your system manager. (For more information, s[...]

  • Page 7

    Personal Administration Use the following procedures to change your password, record a personal greeting that callers hear when they reach your mailbox, record your name, or to designate a personal operator who handles your calls when callers press [0] response to your personal greeting. Security Alert: If you receive any strange voice mail message[...]

  • Page 8

    Recording Your Personal Greeting Use the following procedure to record the greeting that callers hear when calls to your extension are answered by the voice messaging system. Your greeting can be up to two minutes long. If your system is setup in bilingual mode, you have two personal greetings: one in the primary language and one in the secondary l[...]

  • Page 9

    Deleting Your Personal Greeting If you would like to use the system default greeting instead of a personal greeting recorded by you, do the following procedure: Step 1 Step 2 Step 3 Greeting Activity Menu Step 4 Primary Language Secondary Language Quit Step 5 Step 6 Delete Cancel Log into Voice Mail. Press [3] to administer your name or greeting. C[...]

  • Page 10

    Recording Your Name Use the following procedure to record your name. Your name is heard by callers if you have not recorded a personal greeting. It is also used in the directory, message headers, and when addressing messages. Step 1 Step 2 Step 3 Step 4 Listen Record Step 5 Step 6 Approve Play Back Re-record Delete Log into Voice Mail. Press [3] to[...]

  • Page 11

    Message Administration Use the following procedures to send, listen to, reply to and forward messages. Sending A Message To send a message to one or more subscribers, use the following procedure. The message can be up to two minutes long. Step 1 Step 2 Step 3 Step 4 Approve Play Back Re-record Delete Step 5 Extension Group List Directory Delete Ste[...]

  • Page 12

    Listening To Messages To listen to messages left in your voice mailbox, use the following procedure: Step 1 Step 2 Step 3 Step 4 Pause Rewind Skip Step 5 Delete Save Reply Forward Play Message Play Header Activity Menu Log into Voice Mail. Press [2] to get messages. The message header plays. Press [0] to play the message. While the message plays, y[...]

  • Page 13

    Replying To A Message To reply to a subscriber’s message use the following procedure: Step 1 Step 2 Step 3 Step 4 Approve Play Back Re-record Delete After the message plays, press [1] to respond to the message. Press [1] to reply to the sender. Record your reply, then press [1] again. Choose an option: Press [*] [#] to approve and send your reply[...]

  • Page 14

    Step 5 Extension Group List Directory Delete Step 6 Choose an option: Enter Extension (or mailbox number) of individual followed by [#]. Press [*] [5] and a Group List Number (1-99) followed by [#] . Press [*] [A] (or [*] [2] ) to use the directory. Go to Step 2 of Using the Directory. Press [*] [D] (or [*] [3] ) to delete the Extension or Group Li[...]

  • Page 15

    Using The Directory You can use the directory to send or forward a message to other voice mail subscribers or to transfer to a voice mail subscriber’s extension. Ask your system manager if subscribers are listed in the directory by first or last name. To use the directory when addressing a message or after pressing [*] [T] (or [*] [8]) to transfe[...]

  • Page 16

    If Outcalling is on, the voice messaging system calls the designated phone numbers in the order that they are stored in the Outcalling list. This is called cascading. When a call is completed to a telephone or voice pager, the system plays a message which identifies the call as coming from the MERLIN MAIL system, and continues: "You have a new[...]

  • Page 17

    To change Outcalling settings, follow the procedure below: Step 1 Step 2 Step 3 On/off Review Instructions Program Numbers Schedule Delay Cycles Activity Menu Log into Voice Mail. Press [6] to administer Outcalling. Choose an option: Press [1] to turn Outcalling on/off. Press [2] to review your list of Outcalling numbers. Press [3] to listen to ins[...]

  • Page 18

    To program Outcalling numbers follow the procedure below: Step 1 Step 2 Step 3 Step 4 Choose Entry Quit Step 5 Change Number Delete Listen Quit Step 6 Telephone or Voice Pager Digital Pager Quit Step 7 Log into Voice Mail. Press [6] to administer Outcalling. Press [4] to change your list of Outcalling numbers. Choose an option: Choose the entry num[...]

  • Page 19

    Outcalling Schedule The Outcalling Schedule sets the time when Outcalling calls are attempted. If a new message is received outside of your Outcalling hours, you will not receive a call for that message. If your mailbox language is English or Spanish and the time entered is between 01:00 and 12:59 then you will also be asked to enter [1] for a.m. t[...]

  • Page 20

    (English and Spanish only). Choose an option: Step 8 a.m. Press [1] for a.m. p.m. Press [2] for p.m. Choose an option: Approve Press [*] [#] to approve new schedule. Re-enter Press [1] to re-enter the schedule. Step 9 Outcalling Delay Outcalling delay sets the minimum amount of time between successive Outcalling calls. To program Outcalling delay [...]

  • Page 21

    Direct Voice Mail If you have a MERLIN LEGEND Communications System Release 3.0 or later, you may use the Direct Voice Mail feature to call or transfer a call directly to a subscriber’s voice mailbox. Calling a Mailbox Using Direct Voice Mail To call a voice mailbox without ringing the extension, follow the procedure below: Step 1 Step 1a dial [#[...]

  • Page 22

    Programming a Direct Voice Mail Button (MLX Telephone) If you have an MLX telephone, use the following procedure to program a Direct Voice Mail button. Step 1 Press Feature button and press [0] [0] . Press the button on the telephone you want to program. Step 2 Step 3 Press [*] [5] [6]. Step 4 To exit, press Feature button and press [0] [0] . Progr[...]

  • Page 23

    AT&T MERLIN MAIL ® Voice Messaging System Release 3 Wallet Reference Card Login 1. Call Tel. No. . ■ If automated attendant answers, press [*] [7] . ■ If operator answers, ask to be transferred to voice mail. 2. Dial your extension number+ [#] . 3. Dial your password + [#] . Listen to Messages 1. 2. 3. 4. 5. Login to your voice mailbox. Pr[...]

  • Page 24

    Voice Mail Activity Menu 1. Log in to your voice mailbox. 2. Choose an option: Record Messages Get Messages Record Name or Greeting Personal Operator Change Password Outcalling Transfer [1] [2] [3 ] [4 ] [5 ] [6 ] [*] [T] (or [*] [8] ) Outcalling When you receive an Outcalling call, you may log in and listen to your messages immediately (no need to[...]

  • Page 25

    AT&T 585-320-744 Comcode 107542870 Issue 1 April 1995 Graphics© AT&T 1988[...]