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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Atlantis Land A01-IU1, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Atlantis Land A01-IU1 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Atlantis Land A01-IU1. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Atlantis Land A01-IU1 should contain:
- informations concerning technical data of Atlantis Land A01-IU1
- name of the manufacturer and a year of construction of the Atlantis Land A01-IU1 item
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- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Atlantis Land A01-IU1 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Atlantis Land A01-IU1, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Atlantis Land service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Atlantis Land A01-IU1.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Atlantis Land A01-IU1 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Where solutions begi n Comp any ce rtif ied IS O 90 01:20 00 WebRunner Mistral ISDN USB Terminal Adapter A01-IU1 MULTILANGUAGE MANUAL A01-IU1_MX0 2[...]
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[...]
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Where solutions begin Comp any ce rtif ied IS O 90 01:20 00 ITALIANO Questo prodotto è coperto da ga ra nzia Atlantis Land On-Site della durata di 3 anni. Per maggiori dettagli in merito o pe r accedere alla document azione completa in Italiano fare riferimento al sito www.atl antis-land.com. ENGLISH This product is covered by Atlantis Land 3 year[...]
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Where solutions begin Comp any ce rtif ied IS O 90 01:20 00 The award of the information is fa cultative, but its lack will prevent ATLA NTIS LAND® from starting the Guaran tee process requested. Copyright The Atlantis Land logo is a regi ster ed trademark of Atlantis Land SpA. All other names mentio ned mat be trademarks or registered trademarks [...]
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MULTIL ANGUAGE MANUAL 5 ITALIANO 1.1 P ano ramic a ............................................ ............... 9 1.2 C ont enut o dell a C onfez io ne ............................... 9 1.3 C arat teris tic he T ecnic he ...................... ............. 10 1.4 R equis iti d i Sis tem a ........................................... 10 1.5 I LED fr[...]
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MULTIL ANGUAGE MANUAL 6 1.9 Us ing Mult ilink P PP of Mic ros oft D ial -U p Networking ......................... ........................................ 39 1.10 ISDN Utility Installation ...................... ............. 43 1.11 The Diagnosti c Program ..................... ............ 44 1.12 U ninstal ling the M ISTRA L US B ...............[...]
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ITALIANO 7 AVVER TENZE Abbiamo fatto di tutto al fine di evitare che nel te sto, nelle immagini e nelle tabelle presen ti in questo manuale, n el software e nell'hardware foss ero presenti degli erro ri. Tuttavia, non possiamo g arant ire che non sia no presen ti errori e/o omissi oni. Infine, non possiamo e ssere ritenuti responsabili per qua[...]
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ITALIANO 8 • Standard di sicurezza Restrizioni di responsabilit à CE/EMC Il prodotto descritto in ques ta guida è stat o pro gettato, prodotto e approvato in confo rmità alle regole EM C ed è stato certificato per non avere limita zioni EMC. Se il prodotto fosse utilizzato con un PC non ce rtificato, il produttore non g arantisce il rispetto [...]
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ITALIANO 9 1.1 Panoramic a Il Mistral USB è il pro dotto ideale per accedere i n maniera semplice e funzionale alla re te ISDN (Integrated Servi ces Digital Network). Il Mi stral US B è facile da installare e semplice da configurare, graz ie al supporto Plug and Play per i sistemi operativi più diffusi. E’ possibile utilizzare il Mist ral USB [...]
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ITALIANO 10 Qualora mancasse uno qualsiasi di ques ti componenti è necessario rivolgersi immedi atamente al rivenditore. 1.3 Caratteristiche Tecniche • Alimentato tr amite il bus USB • Collegabile e staccabile a caldo dal PC (“Hot ” Plu g’n ’Pl ay) • Plug and Pla y 98/98SE/ME/200 0/XP • Supporto dei driver CAPI a 16 e a 32-bit • [...]
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ITALIANO 11 • Almeno Intel® Pentium®III 600Mhz o superiore co n 128MB RAM Qualora il PC non di sponesse dello slot USB è possibile utilizzare adattatori U SB-PCI . 1.5 I LED frontali LED INFORMAZIONE USB Quando acceso indica che il T A è conn esso al PC e che sta funzionando propriam ente ISDN Se acceso indica che la linea ISDN è attiv a. La[...]
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ITALIANO 12 1.6 Le porte posteriori PORTE UTILIZZO USB Connettere il ca vo USB a questa porta per co nnettere il Mistral al PC. LINE Connettere il cavo ISDN a questa porta per effettuare l’all acciamento con la linea ISDN 1.7 Installazione del Mistra l su Windows 2000/XP Per installare correttament e MISTR AL USB è opportuno seguire le seguenti [...]
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ITALIANO 13 Il Mistral USB viene alimentato dalla porta USB pertanto non va collegato a dispositivi particolari (quali tastiere) che non possano forni re una cor retta alimentazione. • Tutti i vari Led si accende ranno per un istante e si spegneranno uno a d uno. Qual ora que sto non accadesse (e la pe riferica non venga rile vata dal Sistema Ope[...]
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ITALIANO 14 • Scegliere Installa da un elenco i perc orso specifico (per utenti espe rti) e premere su Avanti . • Evidenziare i vari bottoni come i n figura e premere su sfoglia ed indicare il percorso dei dri ver (CDRom:Mistral USBDr iver) e premere Avant i . • Pre mer e po i su Con tin ua (all’appari re della finestra del non superamen[...]
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ITALIANO 15 Internet , p oi Imposta connession e manual mente ed infine Connession e tramite modem remoto . Apparirà la fi nestra in cui scegliere se utilizzare un solo canale o entrambi (sc egliere, in questo caso, l’opzione linee isdn a con nessione multipla ). E’ comunque possib ile aggiungere un secondo canale alle conn essione fatta inizi[...]
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ITALIANO 16 Per ottenere una connessio ne in Multilink PPP è necessario che tale servizio sia suppo rtato dall’ISP (Internet Servi ce Provider). In caso di problemi con l’installazione su Window s 2000 Ser vice Pac k 4 è cons igl iabil e sca ric are la patc h al seguente indirizzo: http://www.mic rosoft.com/dow nloads/de tails.aspx?displaylan[...]
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ITALIANO 17 • Connettere la linea ISDN a l Mistral USB (nella porta LINE ) utilizzando il ca vo RJ45 fornito. • Connettere il ca vo U SB al ja ck USB del Mistral. Connettere poi l’altro ca po del cavo USB ad un connettore USB libero (può essere quel lo del PC, un monitor o altro ). Il Mistral USB viene alimentato dalla porta USB pertanto non[...]
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ITALIANO 18 • Scegliere: Specificare un percorso, premere su sfoglia ed indicare la direct ory i n cui sono contenuti i driver (CDRom:Mistral USBDriver ). Preme re poi su Avanti . • Se dovesse apparire la finestr a di sotto premer e su Avanti. • Potrebbe apparire la richiest a di inseri re il CDRom del SO (in serirlo ed indicarne il per co[...]
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ITALIANO 19 • Preme re Fine per termin are l’installazione e fare riavviare poi il PC. • Una volta riavviato il SO non re sta altro che creare la connessi one remota col proprio ISP. • Andare in Risorse d el Computer , poi in Accesso Remoto e clicca re su Crea una nuova connessione , scegliere u na periferica ISDN (ISDN channel 0 oppure ISD[...]
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ITALIANO 20 multiplo e premere su utilizza periferiche aggiuntive , poi aggiungi e sceglie re l’altro canale (mettendo lo stesso numero te lefon ico del l’ISP ). In Windows M E andare su pannello di c ontrollo , poi connessioni di rete ed infine sulla con nessione premere il tasto destro, evidenziare il tab collegamento multiplo e poi utilizza [...]
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ITALIANO 21 avviare il programma di di agno stica segui re le seguenti istruzioni: • Cliccare sull’icona Progr ammi nel me nù Sta rt e, successivamente, clicca re sull’icona ISDN Utility . • Cliccare sull’icona rela tiva al pro gramma di diagnostica per avviare il programm a stesso. • Viene visualizzata la conf igurazione dell’interf[...]
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ITALIANO 22 1.11 Disinstallazione Per rimuovere compl etamente i dr iver e le uti lity relative all’ISDN TA dal Sist ema Operativo è opportuno l anciare il programma di disinstallazione dalle ISDN Utility com e illustrato di se guito: • Apri re la car tella Programm i dal menù Avvio e cliccare sull’icona ISDN Uti lity . • Cliccare su Unin[...]
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ITALIANO 23 • Controllare che la disinstallazione sia stata eseguita completamente e cliccare su OK . 1.12 Risoluzione Problemi Problema Possibile causa Soluzione Led USB Spento Il Mistral USB non è pronto Verific are che il cavo U SB si a correttamente collegato alla porta USB Led B2 acceso all’avvio Chip ISDN malfunzionante Contattare il Sup[...]
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ITALIANO 24 Non sono stati caricati correttamente i driver CAPI Il codice di registrazione è danneggiato Disinstallare e reinstallare il dispositi vo ISDN Led ISDN sempre spe nto La linea ISDN non è conne ssa Verific are che il cavo RJ45 sia conness o alla linea ISDN e che non sia danneggiato Impossibile stabilire il LAP D La linea ISDN potrebbe [...]
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ITALIANO 25 1.13 Support o Offer to Per ogni problema con il Mi stral USB consult are quest o manuale alla se zione 1.12. Per qualunque altr o problema o dubbio ( prima è necessario conoscere tutti i parametri usati dall’ISP ) è possibile contattare l’hel p desk telefonico ( 02/93907634 ) gratuito di Atlantis Land che fornirà assistenza da l[...]
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ITALIANO 26[...]
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ENGLISH 27 Copyright Statement No part of this p ublication ma y be reproduced, stor ed in a retrieval sy stem, or transmitted in any form or by any means, whether electroni c, mechanical , ph otocopying, recording or otherwise without the prior writing of the publisher. Windows™ 98SE/2000/ME/XP are trad emarks of Microsoft® Corp. Pentium is tra[...]
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ENGLISH 28 described product in this han dbook was con structed, produced and certified so that the measured values ar e within EMC limitations. In practice and under special circumst ance s, it m ay be possi ble, that the produ ct may be outside of the given limits if it is used in a PC that is not produced under EM C cert ification. It is also po[...]
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ENGLISH 29 1.1 Overview of the MISTRAL USB What is IS DN? ISDN is an abbreviation for I ntegr ated S ervices D igital N etwork. ISDN transfers inform ation digitally an d integrate s all telecommunication services (such as tele phone, teletext, videotex, etc.) into a singl e network. Usi ng ISDN, you can transfer text, voice, data file s, images, a[...]
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ENGLISH 30 allows multiple devices, up to 127, to run simultaneously o n a computer; some peripheral s, such as m onit ors and keyboards, can act as a ddition al plug-in hubs to make it easy for users to ma nage periphe rals on the desktop. USB does offer unprecedented perip heral expandability and e ase of use for PC users. With better throu ghput[...]
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ENGLISH 31 If any of th e above items are missing, please cont act your reseller. 1.3 MISTRAL USB Featu res The MISTRAL USB supports ma ny standard and enhanced features, including the foll owing: • Fully plug-and-play compatible • Hot attach and detac h wi thout rebooting the PC • Bus-po wered , no extra po wer adapte r • Provides tel epho[...]
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ENGLISH 32 1.4 Before Installing Make sure that you have a ll you n eed to install the MISTR AL USB. You should ha ve the following: • A PC that has US B conn ecto r a nd its U SB controller is worki ng pr operly a s shown bel ow • Microsoft Windows 98, M E or 2000 • At least 10MB of free disk space for the driver and software • An ISDN bas[...]
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ENGLISH 33 1.5 The Front Panel LEDs LED MEANING USB When this LED i s lit, it indicates that the USB port is connected to the PC and working properly. ISDN When lit it indicates that the ISDN S0 bus is activ ated. It will flas h when there is message transfer in the D channel. B1 When lit it indicates that the ISD N B1 channel is being accessed. It[...]
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ENGLISH 34 1.6 The Rear Port s PORT MEANING USB Connect the supplied USB ca ble to this port when conne cting to the Personal Co mputer. LINE Connect the supplied ISDN(RJ45) cable to this port when co nnecting to the ISDNnetwork. 1.7 Windows 2000/XP Please refer to the following instructions a nd figures for installation procedures: • Conn ect yo[...]
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ENGLISH 35 You should not connect the MISTRAL USB to a bus-powered USB hub device, such as keyboard, becau se there could be not enough power for th e ISDN TA. • All the L EDs will be lit an d, then, extinguished one by one. • Windows will tell you that the new devi ce has been detected. You will then see the follo wing screen . Click Next >[...]
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ENGLISH 36 You should not connect the MISTRAL USB to a bus-powered USB hub device, such as keyboard, becau se there could be not enough power for th e ISDN TA. • All the L EDs will be lit an d, then, extinguished one by one. • After that, Windows will de tect it and pop-up the following screen after “Bu ilding driver informatio n data bas e?[...]
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ENGLISH 37 • You can press Next > and Finish . • After Windows finishe s installing all the drivers, you will be prompted to resta rt the computer. • Pres s Yes to restart your computer. • After PC restarts, you can check the Device Manager to see if the M ISTRAL USB has been properly insta lled.[...]
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ENGLISH 38 • In addition, we strongly reco mmend yo u to install the ISDN Utility and run the Diagnostic Program to make sure t he MIST RAL USB, its drivers and the ISDN line ar e all properl y installed a nd connected. You can refer to the follow ing sections for details .[...]
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ENGLISH 39 1.9 Using Multilink PPP of Microsoft Dial-Up Networking To have multilink PPP connections, the answe ring Internet Service Provider (ISP), online service or corporate L AN must provide multilink ca pabilities. To configure the multilink su ppo rt in Microsoft’s Dial-Up Networking, please fo llow these steps. • Double click on the “[...]
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ENGLISH 40 • When you have cre ated your connection, or if the connection you wish to use for multilink a ccess already exists in the folde r, use the mouse to right click on t he co nne ctio n icon. Choose the “Properties” option. This displays a di alog box with several category tabs at the top. • Select the “Multilink” ta b and click[...]
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ENGLISH 41 • Use the “Add…”, “Remove”, and “Edit” buttons to change the list of additional devi ces. • You may enter a different phone num ber for ea ch device, and t he phone numbers will be stored. If you subsequently change the phone nu mber for the connection ic on, the phone num bers associated with additional devices on th i[...]
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ENGLISH 42 The status informatio n includes the number of bytes sen t and received , the network pr otocols negotiated for use on the connection and a li st b ox showing each of the additional device s. As you highli ght a device in the list box, a “S uspend” or “R esume” button is display ed. If a “S uspend” button is displ ayed, the a[...]
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ENGLISH 43 1.10 ISDN Utility Instal lation The ISDN Utility includes he lpfu l programs for the MIS TRAL USB, such as diagn osti c prog ram, uni nstallation program, and on-line m anual. To install t he ISDN Utility, please follow the instructions listed below. • Insert the Utility Insta llation Diskette or CD into d rive A: (B:, or D :, etc.). ?[...]
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ENGLISH 44 1.11 The Diagnostic Pr ogram After you have installed your MISTRAL USB, you are highly recommended to use the diagnosti c progra m to make sure the ISDN TA, its d rivers and th e ISDN line are all properly installed and connecte d. To run the diagno stic prog ram please follow these instruct ions: • Open the Pr ograms folder on the Sta[...]
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ENGLISH 45 1.12 Uninstalling the MISTRAL USB The setup information for the IS DN T A is saved by Windows. If you decide to permanen tly re move th e driver and utility of the ISDN TA from your system, you must ru n the uninstallation program from th e ISDN Utility program group as follows: • Open the Pr ograms fold er on the Start menu and click [...]
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ENGLISH 46 1.13 Troubleshoo ting If your MI STRAL US B does not wor k properly, run the Diagno stic Program to help you identify the problem. Error Indication Possible Cause Remedy 1. The MISTRAL USB is not ready. 1. Make sure t he USB cable i s securel y connect ed to PC or self- powere d USB hub de vice, and the optional swit ch on the back of th[...]
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Page 47
ENGLISH 47 A required .DLL file, CAPI2032.DLL, was not found. The CAPI2032. DL L is missing. Uninstall and then reinstall the ISDN device. CAPI driver is not loaded. The Registration key ha s be en destroyed. Uninstall and then reinstall the ISDN device. Please input yo ur ow n number The subscrib er number of yo ur own ISDN line has not been enter[...]
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ENGLISH 48 3. The ISDN protocol is wrong. 3. Check to see if the ISDN protocol configuration is correct. Data trans fer error The ISDN line is not in good cond ition Check the ISDN line 1.14 Support If you have any problems with the Mistral USB , please consult this manual. If you continue to have problems yo u should contact the dealer where you b[...]
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Where solut ions begin Company certified IS O 9001:2000 Atlantis Land S.p.A. Viale De Gasperi, 122 Mazzo di Rho – MI – Italy info@atlantis-land.com sales@atlantis-land.com www.atlantis-land.com[...]