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Avaya 1603SW manual

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Table of contents for the manual

  • Page 1

    A vaya 1603/1603SW/1603-I/1603SW -I IP Deskphone User Guide 16-601444 Issue 4 February 2010[...]

  • Page 2

    © 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, A vaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Note: Using a c[...]

  • Page 3

    Contents Chapter 1: Introduction to the 1603/1603SW/1603-I/1603SW -I IP T elephone ...................... 5 Overview of phone buttons and features ..........................................................................................................6 LEDs ..........................................................................................[...]

  • Page 4

    Index ......................................................................................................................................... 31 Contents 4 Avaya 1603/1603SW/1603-I/1603SW -I IP Deskphone User Guide February 2010[...]

  • Page 5

    Chapter 1: Introduction to the 1603/1603SW/ 1603-I/1603SW-I IP T elephone The 1603/1603SW/1603-I/1603SW-I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Of fice call processing systems. The 1603/1603SW/1603-I/1603SW-I IP telephone puts convenient features and capabilities at your fingertips, incl[...]

  • Page 6

    Overview of phone buttons and features Name Description Message W aiting Indicator An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. Introduction to the 1603/1603SW/1603-I/1603SW-I IP T elephone 6 Avaya [...]

  • Page 7

    Name Description Phone Display There are two lines in the phone display . The phone display presents calling or called party identification, user options, and other information relevant to using the phone. Avaya Menu Press the A button to access the A vaya menu. Press the A button twice to exit the Avaya menu. The A vaya menu provides options that [...]

  • Page 8

    LEDs Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables. T able 1: Call/Line Appearance Button LEDs LED Description Steady green Call/line appea[...]

  • Page 9

    Icon Description Call forward, Send All Calls, or EC500 is active. (These features are available if they have been administered for your telephone.) Incoming call is ringing. Call is active. Call is on hold. Call is on soft hold (when using Conference or T ransfer feature). Conference is active. Conference is on hold. Paper labels Next to each call[...]

  • Page 10

    Introduction to the 1603/1603SW/1603-I/1603SW-I IP T elephone 10 Avaya 1603/1603SW/1603-I/1603SW -I IP Deskphone User Guide February 2010[...]

  • Page 11

    Chapter 2: Logging in to and out of your telephone Logging in and out maintains your personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence. Logging in to your telephone Log in from the initial screen that[...]

  • Page 12

    Logging in to and out of your telephone 12 Avaya 1603/1603SW/1603-I/1603SW -I IP Deskphone User Guide February 2010[...]

  • Page 13

    Chapter 3: Making calls Use the procedures in this chapter to make calls from your telephone. Making a call If you are not on a call, simply dial the number you want to call. 1. Lift the handset, press the Speaker button, or press an available call/ line appearance button. 2. Dial the number you want to call. Redialing a number Press the Redial but[...]

  • Page 14

    Making calls 14 Avaya 1603/1603SW/1603-I/1603SW -I IP Deskphone User Guide February 2010[...]

  • Page 15

    Chapter 4: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the incoming call is usually selected automatically . However , if you are already on a call or if you receiv[...]

  • Page 16

    1. Press the Mute button during a call so that the other person cannot hear you. 2. Press the Mute button again to unmute the call. Putting a call on hold 1. Press the Hold button to put your active call on hold. The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appear[...]

  • Page 17

    Chapter 5: Conference calls Y ou can use conference calls to speak with up to three people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Making a conference call 1. While active on a call, pre[...]

  • Page 18

    1. Press the Hold button during a conference call. The blinking green LED next to the call/line appearance button indicates the conference is on hold. 2. Press the call/line appearance button to resume the conference call. Dropping the last person added from a conference call While active on a conference call, press the Drop button. Conference call[...]

  • Page 19

    Chapter 6: Getting your messages The red light on the upper right-hand corner of your telephone is illuminated when you have messages waiting. Y our messages are an administered function. Contact your system administrator with any questions. Logging into your voice mail 1. T o log in to your voice mail, follow the instructions provided by your syst[...]

  • Page 20

    Getting your messages 20 Avaya 1603/1603SW/1603-I/1603SW -I IP Deskphone User Guide February 2010[...]

  • Page 21

    Chapter 7: Bridged call appearances Y our phone may show one or more bridged call appearances on the display screen in addition to your own call appearances. A bridged call appearance typically belongs to someone else, but bridging allows you to see if that call appearance is in use, answer calls on that appearance, or join a call in progress on th[...]

  • Page 22

    whose call appearance you are using. If you have any questions about how the name or extension displays to the person you are calling, contact your system administrator . 1. Press the call/line appearance button associated with the bridged call appearance. 2. Dial the telephone number . Bridged call appearances 22 Avaya 1603/1603SW/1603-I/1603SW -I[...]

  • Page 23

    Chapter 8: Shared line appearances If your call processing system is an Avaya Distributed Of fice system and depending on how it is configured, your phone may show shared line appearances on the display screen in addition to your own lines. A shared line appearance is a line that is shared among multiple users. Y ou can answer a call, join a call i[...]

  • Page 24

    Making an outgoing call on a shared line appearance If you have any questions about how the name or extension displays to the person you are calling when you make a call on a shared line appearance, contact your system administrator . Y ou can make only outside calls on shared line appearances. 1. Press the call/line appearance button associated wi[...]

  • Page 25

    Chapter 9: Advanced telephone features Avaya call management systems provide many advanced telephone features such as Call Forwarding, Send All Calls, Abbreviated Dial buttons, and Extension to Cellular . One of these features can be assigned by your system administrator to the feature button on your telephone. The feature button label identifies t[...]

  • Page 26

    Advanced telephone features 26 Avaya 1603/1603SW/1603-I/1603SW -I IP Deskphone User Guide February 2010[...]

  • Page 27

    Chapter 10: A vaya Menu Y ou can use the Avaya Menu to adjust and customize phone settings, select the display language, view network settings, and log out. T o access the Avaya Menu, press the A button. T o exit the Avaya Menu, press the A button twice. The Avaya Menu has five sub-menus: Screen Lets you adjust the display brightness and contrast a[...]

  • Page 28

    Changing the ring pattern 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press - or + on the volume button to select a ring type. Y ou hear each ring type when you select them. T urning button click sounds on and off 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press [...]

  • Page 29

    T urning visual alerting on or off When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. Y ou can turn Visual Alerting on or off. 1. Press the A button. 2. Press # to continue. 3. Press * to select Screen. 4. Press # to scroll to Visual Alert. 5. Press - or + on the volume button t[...]

  • Page 30

    4. Press # to scroll to Language. 5. Press * to select Language. 6. Press # to scroll to the desired language. Note: Other languages may be available. Contact your system administrator . 7. Press * to save your selection. 8. Press + to confirm or - to cancel. V iewing network information 1. Press the A button. 2. Press # to scroll to Network Info. [...]

  • Page 31

    Index A advanced options setting automatic gain control .............................. 29 Advanced Options changing language ............................................... 29 advanced telephone features about .................................................................... 25 automatic gain control setting .....................................[...]

  • Page 32

    P paper labels .................................................................. 9 putting a call on hold .................................................. 16 R redial ........................................................................... 13 Ring Pattern changing .............................................................. 28 S shared line[...]