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Avaya Callmaster V manual

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Table of contents for the manual

  • Page 1

    Contents The CALLMASTER V Telephone Console The CALLMASTER V Telephone Console The CALLMASTER V Telephone Console The CALLMASTER V Telephone Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 1 1 Headset Connections wi th the CALLMASTER V Headset Connections wi th the [...]

  • Page 2

    NO TICE While re asona b le efforts were m ade to ens ure tha t the info rmation in th is docum ent w as co mplet e and a ccurat e at the time of printing , Luce nt T ec hnolog ies can assume no resp onsib ility for any errors . Cha nges o r correct ions t o t he inf ormation co ntaine d i n th is do cu me nt ma y be inc orpor ate d into fut ure is[...]

  • Page 3

    OBT AINI NG PRODUCTS T o lea rn more about Lucent T ech nologi es produc ts and to order a ny of t hese products , cont act Lu cent D irect , the direc t-mark et organi zation of Lucen t T echn ologi es Busine ss Com munic ations System. Acces s their w eb si te at www .lucentdire ct.com or ca ll the follo wing n umber s: cust omers s hould ca ll 1[...]

  • Page 4

    When usi ng y our tel ephone , the follo wi ng safet y precauti ons sho uld alw a ys be follo wed to redu ce the risk of fire , ele ctric shoc k, and injury to pers ons. • Read and un derstand a ll ins tructions . • F ollo w all w arnings and instructi ons mark ed on the tel ephone . • This te lephon e can be hazard ous if immerse d in w ater[...]

  • Page 5

    1 The CALLMAST ER V T elephone C onsole The CALLMASTER ® V telephone has been special ly desig ned for us e with the A utomati c Call Distrib ution (A CD) sys tem and t he man y feat ures o f the DEFINITY ® Ente rpr ise Co mmuni catio ns Serve r (ECS) and t he DEF INITY ® Commu nicati ons Sy stem Ge neric 1, G eneric 2 , and G eneric 3. This tel[...]

  • Page 6

    2 The follo wing f eatures correspo nd to th e numb ers in Fig ure 1. Note: T wo feature b uttons m ust b e admini stered in the follo wing w a ys : • On e of the feature b uttons m ust be desig nated a s the Headset On/Off b utton ; • The Release featu re mu st be a dminist ered on a secon d featur e bu tton. Headset Connections with the CALLM[...]

  • Page 7

    3 Compatible Headpiece s The follo w ing Luce nt T echnolog ies he adpieces can be use d with t hese telephon es: – Mirag e ® – Receiver f its ov er either ear . Not for noisy en viron ments . – StarSet ® – Eartip fits in ea r canal . – Supra ® – Adjustab le he adband and soft ear cu shion. – Encore ® – Adv anced s ound technolo[...]

  • Page 8

    4 Using the So ftke y Feature Me nus There are three s epar ate softk e y fea ture me nus . Each of thes e men us all ows yo u to s elect from four di fferent fea tures . Y ou can e nter Soft ke y M ode (and v ie w the soft k ey fe ature m enu ) b y pressi ng the d ispla y control b ut ton lab eled Menu or . The follo wing is an e xampl e of a soft[...]

  • Page 9

    5 CONFERENCE The Confe renc e fea ture allo w s y ou to confe r enc e up to six parties (includi ng yours el f) on a call . T o add a nother party to a call (for a total of si x parties) 1. Press (or ) . [dial tone] 2. Di al the num ber of the n ew par ty a nd wait fo r an answer. 3. When y o u wa nt to a dd the ne w perso n, pres s (or ) again. 4.[...]

  • Page 10

    6 RELEASE An A CD a gent c an press to disc onnec t from a ca ll. T o disconnect fr om a call 1. Press . Note: Pressin g is faster tha n wa iting for a calle r or trunk to disco nnect and enab les yo u to pe rform other A CD or v oice ter min al pro cedur es so oner. Y ou do not hear dia l to ne a fter y ou press . If y ou w ant to disc onnect from[...]

  • Page 11

    7 TEST The T est feature allo ws y ou to test the light s and displa y on y our tel ephone . T o test the l ights and displa y on y o ur telephone 1. With th e head set of f, press and hold do wn (or ) . Lights go on in columns, and all the display segments fill in. 2. T o end test, release (or ) . Light s return t o normal op eration. Note: If the[...]

  • Page 12

    8 Selec ting a Per sonaliz ed Ring SELECT RING The Sele ct Ri ng feature allo ws y ou to choos e y our o wn p ersonaliz ed ringing pattern for y our t elephone from am ong eigh t differe nt patterns. T o select a per sonali zed ringing p attern 1. With the heads et off, pres s (or ) . Curren t ringing p a tt ern plays and repea t s every th ree sec[...]

  • Page 13

    9 Operating Range Requirements The total distan ce betw een the CALLMASTER V teleph one (wit h Record er Interface activ e) an d the r ecordi ng de vic e should not e xceed 200 feet/ 60.96 m eters . The dis tance be tw een th e CALLM ASTER V te lepho ne and the PBX m ust NO T e xceed the follo wing : With 22-ga uge wire , the d istance betwee n the[...]

  • Page 14

    10 Impor tant Safety W arnings for Installati on When this produ ct is loc ated i n a separ ate b ui lding from the te lepho ne comm unica tions sy stem , a lin e current p rotecto r MUST be insta lled a t the entry/e xit poin ts of AL L b uilding s throu gh whic h the l ine pass es . Only o ne protector is nee ded at each ins tal lat ion point. Fo[...]

  • Page 15

    11 Desktop Installa tion Note: Y ou can use the teleph one w ithout the desk top st and, if you so choose. If y ou do not us e the t elephone with atta ched d esktop s tand, i t is sugges ted that y o u place s mall rou nd feet (a vai lab le in k it for 3 telepho nes PE C 33106) o n each corner of the bo ttom of t he teleph one housin g. 1. T ur n [...]

  • Page 16

    12 W all Installation Note: F or w all-moun ting, y ou will need a 1-foot lin e cord. (This cord is not supplie d wit h the telep hone , b ut can be orde red b y usi ng this comcod e: 1037 86760 .) 1. Mak e s ure the 8-c onduc tor w all moun t plate is in pl ace . 2. Place the tel ephon e face do wn on a flat surfac e. 3. Rem ov e th e deskto p sta[...]

  • Page 17

    13 9. Place th e bas e of the tel ephon e on th e wal l-jac k mo unting studs , and pull do wnw ard u ntil it is secu re. (See Figu re 6.) FIGURE 6 Pl acing the T elephone on the W all Jac k Mountin g Studs 10. Plug the quic k- disconne ct (QD ) co nnector on the he adset into th e QD conn ector on the h eadset c ord alre ady plug ged in to one of [...]

  • Page 18

    14 Or derab le Car ds and Equipme nt The follow ing card s and equip ment a re order ab le . • Y ou can order a dditio nal de signat ion cards in qua ntities of 25 c ards per pac k age. N otepa ds can a lso be ord ered in quant ities of 25 per pac kage . Us e the foll owin g com codes whe n y ou p lace y our o rder . – 25 she ets of des ignati [...]