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Avaya Definity Callmaster V manual

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Table of contents for the manual

  • Page 1

    Contents The CALLMASTER V Telephone Console The CALLMASTER V Telephone Console The CALLMASTER V Telephone Console The CALLMASTER V Telephone Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 1 1 Headset Connections wi th the CALLMASTER V Headset Connections wi th the [...]

  • Page 2

    NO TICE Whil e reasona b le effo r ts we re made to ensure that th e info r mat ion in th is doc ument w as co mplet e and a ccur ate at the time of printing , Luce nt T echno logies c an as sume no r espons ibil ity for an y er rors . Change s or corre ct ion s t o the information contai ne d in th is do cume nt ma y be inc orpor ate d into future[...]

  • Page 3

    OBT AINI NG PRODUCTS T o learn more ab out Lucen t T echnol ogies pro ducts and to order an y of these produc ts, c ontact Lucen t Direct , the di rect-mark et orga nization of Lucent T echnolo gies Bus iness Commu nicati ons Syst em. Acc ess the ir web site a t www .lucent direct. com or ca ll the follo wing num bers: c ustomers shou ld ca ll 1 80[...]

  • Page 4

    When using yo ur teleph one , the foll ow ing s afety preca utions shoul d alw a y s be foll ow ed to r educe the risk of fi re, ele c tric s hoc k, and injury to person s. • Read and understan d all instructio ns. • F ollow all warnings and in structions marked on the telep hone. • This telephon e can be haz ardous i f immersed i n wa ter . [...]

  • Page 5

    1 The CAL LMAST ER V T ele phone Cons ole The CALLMAST ER ® V telephone has b een special ly desig ned for us e with th e A utom atic Ca ll Distrib ution (A CD) system and the m an y features of the DEFINITY ® Ente r prise Co mmunica tions Ser v er (ECS) and t he DEFINITY ® Comm unic ations Sy stem Gene ric 1, Generic 2, and G eneric 3. This tel[...]

  • Page 6

    2 The foll owi ng feat ures corres pond to th e nu mbers in Figure 1. Note: T wo feature butto ns must b e admini stered in the follo wing w ays : • One o f the feature butt ons mu st be designate d as th e Headset On/Off b utton ; • The Re lease featu re must be administ ered on a secon d featur e b utton. Headset Connections with the CALLMAST[...]

  • Page 7

    3 Compatible Headpiece s The fo llo wing Lu cent T echnolog ies headp ieces can be use d with t hese telep hones: – Mirag e ® – Receiv er fits o v er eith er ear . Not for n oisy en vironments . – StarSet ® – Ear tip fits in ear ca nal. – Supra ® – Adjustab le headb and an d soft ear cushi on. – Encore ® – Adv anced sou nd techn[...]

  • Page 8

    4 Using the Softke y Feature Men us There are thre e separ ate so ftke y feature men us. Ea ch of these m enus allows y ou to s elect from four di fferent features . Y ou can e nter Soft ke y Mode (and vie w the s oftk ey featur e menu ) b y pressi ng the d ispla y contro l butt on labele d Me nu or . The follo w i ng is an exam ple of a softk ey f[...]

  • Page 9

    5 CONFERENCE The Confe r enc e fea ture allo ws you to co nfe r enc e up to six parties (includi ng yours elf) on a call . T o ad d another party to a call (for a total of six pa r tie s) 1. Pres s (or ) . [dial tone] 2. Di al the number of the n e w pa r ty and wait for an answer . 3. Wh en yo u want t o add t he ne w person, p ress (or ) again . [...]

  • Page 10

    6 RELEASE An A CD agen t can pres s to di sconnec t from a ca ll. T o disconnect from a call 1. Press . Note: Press ing is fas ter tha n wa iting for a calle r or trunk to dis connect and en ables y ou to pe rfor m ot her A CD or v o ice ter mi nal pro ced ures so oner . Y o u do not h ea r dia l to ne a fter y ou pre ss . If y ou wan t to dis conn[...]

  • Page 11

    7 TEST The T est feature allow s y ou to t est the light s and dis pla y on y our telephone . T o test the lights and display o n y our telephon e 1. Wi th the h eadset of f, press and h old dow n (or ) . Lights go on in columns, and all the display seg ments fill in. 2. T o end test, releas e (or ) . Ligh ts return t o normal o p eration . Note: I[...]

  • Page 12

    8 Selec ting a P e r s onaliz ed R ing SELECT RING The Select Ring fea ture al lows you to ch oose y our o wn persona liz ed ringing patte r n for yo ur tele phone from amon g eight di fferent patterns. T o select a p erso nalized ringing p a ttern 1. With the heads et off, press (or ) . Curre nt ringing p attern p lays and rep eats eve ry three se[...]

  • Page 13

    9 Operating Range Requirements The to tal distan ce be tween the CALLM ASTER V tel ephone (w ith Rec order Interfa ce activ e) and t he reco rding d ev ice sho uld no t e xceed 200 fe et/ 60.96 m eters . The d istance betw een th e CA LLMASTER V telep hone and t he PBX m ust NO T e xceed the fol lo wing: With 2 2-gauge wire , the distanc e betw een[...]

  • Page 14

    10 Impor tant Safe ty W arni ngs for Install ati on When t his produ c t is locate d in a se parate b uilding from the te lephone comm unicatio ns syst em, a l ine curren t protec tor MUST be installe d at the entry/e xit p oints of AL L build ings t hrough which th e line pa sses. O nly one protec tor is nee ded at each ins tal lat ion point. F or[...]

  • Page 15

    11 Desktop Inst allation Note: Y ou ca n use the teleph one withou t the de sktop st and, if y ou so choo se. If y ou do not use the t elephone wi th atta ched des ktop stan d, it is sugges ted th at yo u place small round f eet (a vailab le in kit f o r 3 tele phones PE C 33106) o n each c or ner of the bo ttom of t he teleph one hous ing. 1. T ur[...]

  • Page 16

    12 W a ll Inst al lat ion Note: F or wal l-mountin g, y ou will nee d a 1-foot l i ne cord. (Thi s cord is not supp lied wit h the te lephone , b ut can be ordered b y using t his comc ode: 1 03786760 .) 1. Ma ke s ure the 8-conduc tor w all mount pl ate is in place. 2. Pla ce the tel ephone face down on a flat su rface. 3. Rem ov e the des ktop st[...]

  • Page 17

    13 9. Plac e the bas e of the telep hone on th e wal l -jack mount ing st uds, a nd pull downw ard until it is se cure . (See F igure 6.) FIGURE 6 Placing the T elephone on the Wall Jack Mo unting Stud s 10. Plug the qui ck- disco nnect (QD) co nnecto r on the headset into the QD c onnector on the h eadse t cord alre ady p lugged into one of the He[...]

  • Page 18

    14 Or derable Car ds and Equipment The follo wing c ards and equipment a re orderab le. • Y ou can order a ddi tional desig nation cards in qua ntities of 25 c ards per p ack age . Notepa ds can a lso be ordere d in qu antities of 25 per pac kage. U se the f ollowin g comco des when y ou plac e yo ur order . – 25 s heets of designati on ca rds [...]