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Avaya R3.0 manual

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Table of contents for the manual

  • Page 1

    Secure Services Gateway (SSG) Maint enan ce Guide in suppo rt of the Sec ure Access and Control Offer (SAC ) R3.0 19-300174 Issue 6 August 2005[...]

  • Page 2

    © 2005 A vaya Inc. All Rights Reserved. Notic e While reasonable efforts w ere made to ensure t hat the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation [...]

  • Page 3

    Issue 6 August 2005 3 Chapter 1: M aintena nce Ov erview . . . . . . . . . . . . . . . . . . . . . 5 Chapter content s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related resources . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    Conte nts 4 Secure Services Gateway ( SSG) Mainte nance Guide Booting into single-us er mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Booting into emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Chapter 6: SSG Con figuration Ba ckup a nd Res tore . . . . . . . . . . . 33 Chapter content s . . . . . . . . [...]

  • Page 5

    Issue 6 August 2005 5 Chapte r 1: Mainte nance Overvie w Chap ter c ont ent s This c hapte r contains the followi ng sectio ns: ● Over view ● Rela te d reso urces ● Li nux op erating sy stem ma nuals Overv iew The Secure Access and Control Offer Basic and Premium Of fers allow secure remote servic ing of custo mer dev ices by mea ns of the I [...]

  • Page 6

    Maintenan ce Overview 6 Secure Services Gateway ( SSG) Mainte nance Guide Related res ourc es Y ou ca n dow nload the fo llow ing doc um en ts at http://su pport.avaya.c om/sac . T able 1: Rel ated Resou rces Document T itl e Document No. Content SSG and N IU Installation and C onfigur ation 19-30 017 3 Proc edu res for h ard ware an d software ins[...]

  • Page 7

    Related re sources Issue 6 August 2005 7 Job Aid : Co nf ig ur at ion of INTUITY AUDIX R5.1.46 for SAC Offer Support 19-30 0277 De scr i bes the steps re qui r ed f or Craft Lev el S uppor t t o co nfig ure an I NTUIT Y AUD IX Re lease 5.1.46 for s upport of t he SAC o f fer . Job Aid : Co nf ig ur at ion of IR1.2/1.2.1 for SAC Offer Support 19-30 [...]

  • Page 8

    Maintenan ce Overview 8 Secure Services Gateway ( SSG) Mainte nance Guide Linux opera ting system ma nuals For de t ailed in formation on the Re d Hat Enter prise Linux S tandard 3.0 o perating s ystem, Avaya recomm e nds th at you see the Re d H at w eb si te t o dow nload manua l s you may ne ed. T o obtain the appr opr i ate m anuals, do t he f [...]

  • Page 9

    Issue 6 August 2005 9 Chapte r 2: Hardware Upgra de and Ma intenanc e In this chapter This chap ter desc ribes how to maintain and r epl ac e variou s hardw are comp onents of th e SSG server . This cha pter contains the follow ing se ct io ns: ● Inst allation gu idelines ● Rem ovi ng the cov er of the x305 IBM se rver ● Repl ac in g th e ha [...]

  • Page 10

    Hardw are U pgrad e an d Main tenance 10 Secure Services Gateway ( SSG) Mainte nance Guide Syste m rel ia b il ity guidelin es T o help ensur e pr op er system co oling an d syst em re lia bility , make su re tha t : ● Eac h of the driv e ba ys ha s a driv e or a fi ller p anel. ● S pace is avail abl e ar ou nd the ser ver to allo w the ser ve [...]

  • Page 11

    Installation guidelines Issu e 6 August 2005 11 General safety guidelines Follow t hes e ru l es t o ens ure ge ner al saf ety : ● Obser ve good hou sekee ping in t he ar ea of the mac hi ne s during and after main t ena nce. ● Whe n l ifting any hea vy ob ject : 1. Ensu re you ca n stand sa fe ly witho ut slippi ng. 2. Distr ib ut e the w e ig[...]

  • Page 12

    Hardw are U pgrad e an d Main tenance 12 Secure Services Gateway ( SSG) Mainte nance Guide Replacing the hard drive The serve r com es w it h one integra t ed dr i ve elec tro nics ( IDE ) CD- RO M dr ive, one 1.4 4 M B disket te driv e, a nd a hard d isk drive. This sect ion contains th e fo llo w in g to pics : ● T asks to re pl ace the hard dr[...]

  • Page 13

    Replacin g th e hard drive Issu e 6 August 2005 13 T asks to replace the hard drive Ta b l e 2 out li nes the tasks in volve d in repl aci ng the hard dr i ve of an x305 or x3 06 IBM se rv er . T able 2: T asks for repla ci ng th e hard dr iv e in an x30 5 or x306 IBM se rver 9 T ask Descrip tion 1 Shut do wn t he s erv er . ● If the ha rd dr ive[...]

  • Page 14

    Hardw are U pgrad e an d Main tenance 14 Secure Services Gateway ( SSG) Mainte nance Guide Replac ing the hard drive in an x30 5 IBM serve r This pro ced ure con si sts of the f ol lo wi ng st eps: 1. Rem ovi ng the cov er of the x305 IBM se rver 2. Rem ovi ng the hard dr i ve f ro m the x30 5 IBM ser ver 3. Inst all i n g the ne w har d dr ive in [...]

  • Page 15

    Replacin g th e hard drive Issu e 6 August 2005 15 Figure 1: C apt ive sc rews on cov er 2. Slide th e server cover back from the front panel until th e cove r ’s tabs are rel eased from the top slo t of t he f ro nt panel. 3. Li f t the cove r st r a ight up and r e move it fr om t he ser v er . ! CAUTION: CAUTION : For pr oper cooling a nd ai r[...]

  • Page 16

    Hardw are U pgrad e an d Main tenance 16 Secure Services Gateway ( SSG) Mainte nance Guide Removing the ha rd drive from the x30 5 IBM server T o remo ve the ha rd drive from t he se rver: 1. Loca te the driv e cag e in the le ft-han d co rner of the f ro nt of the server . See Figure 2 . Figure 2: R emoving and r eplacing the drive cage 2. Use the[...]

  • Page 17

    Replacin g th e hard drive Issu e 6 August 2005 17 4. Unplug t he two pow er con necto rs from t he ba ck of the CD - R O M dr iv e an d th e har d dr ive. Y ou must relea se the pow er co nne ctor o n the CD- ROM drive by g ently bending the side spri ng cli p ho ldi ng i t i n pl ace. 5. Loosen t he captive screw nex t to the dr i ve cage. 6. Sl [...]

  • Page 18

    Hardw are U pgrad e an d Main tenance 18 Secure Services Gateway ( SSG) Mainte nance Guide Replac ing the hard drive in an x30 6 IBM serve r This pro ced ure con si sts of the f ol lo wi ng st eps: 1. Rem ovi ng the hard dr i ve f ro m the x30 6 IBM ser ver 2. Inst all i n g the ne w har d dr ive in th e x3 06 IB M ser ver Removing the ha rd drive [...]

  • Page 19

    Replacin g the x305 IB M server’s RSA Issu e 6 August 2005 19 Inst alling the new hard drive in t he x306 IBM server T o install the ne w hard dr i ve: 1. Position the h ard drive on t he drive tr ay and secure wi th the four screws. 2. Sl ide the hard dri ve i nto the ser ver (see Figure 3: Rem oving an d installing th e hard drive on page 18) .[...]

  • Page 20

    Hardw are U pgrad e an d Main tenance 20 Secure Services Gateway ( SSG) Mainte nance Guide Replacing the server ’ s dual NIC For inform a tion on ho w to rep la ce the x 305 or x3 06 IBM se rver ’ s dua l net w or k in te rfac e card (NIC), see Job Aids for Fi el d Rep laceme nts: Avaya S85 00 Med ia Ser ve rs , docum e nt num b er 03-30 05 29.[...]

  • Page 21

    Issu e 6 August 2005 21 Chapte r 3: Server Initi alizati on and Shut down Chap ter c ont ent s This chap ter desc ribes var i ous maint ena nce asp ects of serv er s an d their tro ubl es hoot in g, in clu din g : ● Server in itialization ● S yste m sh utdown Server init ialization After a server is pow er ed on, softwar e/ fir m w ar e m od ul[...]

  • Page 22

    Server Initialization and Shutdo wn 22 Secure Services Gateway ( SSG) Mainte nance Guide System s hut down Us e t h e shut down command to s hut down the system. T o shut dow n the sy st em , the roo t us er ma y issu e the /sbin/sh ut down co m m and . The shutdown ma i n page ha s a comp le t e list of opt ions , but the two most com mon use s ar[...]

  • Page 23

    Issu e 6 August 2005 23 Chapte r 4: Operati ng System Mon itoring Chap ter c ont ent s This sect i on describe s how to mon itor the va riou s op eratin g sy stem fu nct i on s. This in clud es: ● Gath er ing syst em informa tion ● Moni t oring sy stem pr oce sses ● Addit ional re sou rces Gathe ring syst em info rmati on Before co nfigur ing[...]

  • Page 24

    Operating Sy stem Monitoring 24 Secure Services Gateway ( SSG) Mainte nance Guide The top comm an d di sp lays c ur ren t ly run ni ng pr oc es ses and importan t infor mati on ab out the process , includi ng t he ir memor y an d CPU us age. Th e lis t is bot h r eal- tim e and inter act i ve . To e x i t top , press the q key . Usefu l inter activ[...]

  • Page 25

    Monito ring syste m p rocesse s Issu e 6 August 2005 25 File syste ms The df command rep orts the sys t em s’ di sk space usage . If you type the com m and df at a she ll prompt , th e out pu t loo ks simi l ar to the f ol low i ng: By defaul t , thi s uti lit y sh ows the partitio n si ze in 1 kilobyt e bl oc ks and the am o unt of use d and ava[...]

  • Page 26

    Operating Sy stem Monitoring 26 Secure Services Gateway ( SSG) Mainte nance Guide For exam ple, ls pc i can be us ed to de term i ne the ma nuf ac turer , mod el, an d m em ory size of a system ’s video card: 01:00. 0 VG A co m patible co ntroller : Ma trox Graphi cs , Inc . MG A G 40 0 AGP (re v 04) (prog- i f 00 [VGA]) Subsystem: Matrox Graph[...]

  • Page 27

    Issu e 6 August 2005 27 Chapte r 5: Operati ng System Recov ery Chap ter c ont ent s This chap ter desc ribes ho w to re cover from prob lems with the Red Hat Enter prise Linu x Serve r Edition 3. 0 op eratin g sy stem. The t op ics includ ed in thi s se ction ar e: ● Hard w ar e/ softwar e prob le m s ● Booti ng i nto si ng le-user m ode ● B[...]

  • Page 28

    Operating Sys tem Recovery 28 Secure Services Gateway ( SSG) Mainte nance Guide Booting into rescue mode Rescue mode prov ides the ab ility to boot a small Red Hat Enterpri se Linux env ironm ent entire ly from a dis kette, C D-RO M, or som e o ther b oot metho d inst ead of the sys tem's h ard drive. During no rmal op er at io n, the R ed Hat[...]

  • Page 29

    Hardware/software problems Issu e 6 August 2005 29 5. Depending on you selection, th e followin g occurs - If you sele ct Con tinue , the sys tem attem pts to mo unt your file syst em under the dire ctory /mnt/s ysimag e/ . If it fails to mount a p artition, it notifie s you. - If you select Read-Only , the syst em at t em pts to m ou n t you r fil[...]

  • Page 30

    Operating Sys tem Recovery 30 Secure Services Gateway ( SSG) Mainte nance Guide Booting into single- user mode The adv antag e of si ngle- us er mo de is that you do no t need a boot di sk ette or CD - RO M . Howe ve r , it doe s no t give you the opti on t o ● mo unt th e fil e sy stems as read-on ly or ● not mo unt th em at al l. If your syst[...]

  • Page 31

    Boot ing int o emerge n cy mode Issu e 6 August 2005 31 Booting into emerge ncy mode In em ergen cy mode , yo u are booted into t he mos t mi nimal en vironm ent. The r oot file s ystem is moun ted r ead-o nl y and th e set up is minim al . The ad vantage of emerge ncy m ode ov er single -user m ode is t hat the init files are not loaded. If in it [...]

  • Page 32

    Operating Sys tem Recovery 32 Secure Services Gateway ( SSG) Mainte nance Guide[...]

  • Page 33

    Issu e 6 August 2005 33 Chapte r 6: SSG Confi guration Backup a nd Restore Chap ter c ont ent s This sect ion describe s how to ba ck up and re st or e t he Se cure Se rv ices G a teway ( SSG) config uration: ● B acki ng u p th e SSG conf ig urat ion ● Rest or ing t he SSG c onfigur ati on Backing up the SSG configuration Avaya re comme nds tha[...]

  • Page 34

    SSG Co nfiguratio n Backup a nd Res to re 34 Secure Services Gateway ( SSG) Mainte nance Guide Figure 4: Edit Bac kup S cheduler Conf iguration Page 3. In the Log Leve l list box, click the message severity level that you want logged for this software mo du le. Mes sag es of the s everit y yo u selec t a nd of al l h ig her sev erities are logged .[...]

  • Page 35

    Backing u p the SSG c o nfigura tio n Issu e 6 August 2005 35 4. In the Back up Frequ ency list box , click the f requency of the ba ckup op erati on. Opti ons are neve r , dai l y , week ly , or monthl y . Note: Note: The f re que ncy you selec t in the Bac kup Fr equ ency l ist bo x m aps to the rele vant field be low . F or e xam p le, if you se[...]

  • Page 36

    SSG Co nfiguratio n Backup a nd Res to re 36 Secure Services Gateway ( SSG) Mainte nance Guide Restoring the SSG configuration T o re st ore the SS G conf igurat ion: 1. Log on to the m achin e as the a vad min use r 2. Copy the back up fi le to the h ome dir ect or y of av admin . 3. Stop the SSG softw ar e by e nt erin g the fol low in g co m m a[...]

  • Page 37

    Issu e 6 August 2005 37 Index Index B basic input/outpu t system, see BIOS BIO S . . . . . . . . . . . . . . . . . . . . . . . 21 I initialization and recovery . . . . . . . . . . . . . . . . . . 21 init process . . . . . . . . . . . . . . . . . . . 21 server . . . . . . . . . . . . . . . . . . . . . 21 L Linux commands statapp . . . . . . . . . . [...]

  • Page 38

    38 Secure Services Gatew ay ( SSG) Maintenance Gu ide Index[...]