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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya SG200, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya SG200 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya SG200. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya SG200 should contain:
- informations concerning technical data of Avaya SG200
- name of the manufacturer and a year of construction of the Avaya SG200 item
- rules of operation, control and maintenance of the Avaya SG200 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya SG200 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya SG200, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya SG200.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya SG200 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
670-10 0-102 Issue 2 March 2004 A vaya SG5, SG5X, and SG200 Security Gateway Hardware Inst allation Guide[...]
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Page 2
Copyright 2004, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that t he information in this document was complete and accurate at the time of release. However , information is subject to change. W arranty Avaya Inc. provides a limite d warranty on this product. Refer to your sales agreement to est ablish the t erms of the li[...]
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Page 3
T o prevent intrusions to your telecomm unications equipment, you and your p eers should c are fully program and configure: • Y our Avaya-provided telecomm unications syst ems and their interfaces • Y our Avaya-provided software applications, as well a s their underlying hardware/software platf orms and interfaces • Any other equipment net wo[...]
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Page 4
Avaya further asserts that Avaya handset-equipped terminal equipment described in this document c omplies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compati bility and is deemed compatible with hearing aids. Copies of SDoCs signed by th e Responsible Party in the U. S. can be obtained by contacting your local sales [...]
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Page 5
March 2004 5 T able of Content About th is book 7 Contacting technical sup port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Chapte r 1 Intro du ction 9 Functional overview . . . . . . . . . [...]
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Page 6
6 March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Appendix A Specifications Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9 Environmental specification s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 [...]
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Page 7
March 20 04 About this book 7 About this book Avaya SG5, SG 5X, a nd SG200 is the ne w name fo r Avaya VS U5, VSU5X, an d VSU 5 00 Secur ity Gateways . Our d ocumen tation reflec ts these new n ames a s of June , 2003. This g uide d escri bes the Avaya SG5, the SG 5X, and the S G200 Secu rity Gateways and ho w to install and prec onfigu re these de[...]
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Page 8
8 About this book March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Documenta t ion The secur ity gate way do cumentatio n inc ludes bot h the Hard ware Installation Guide a nd the S ecurit y Gateway Configur ation Guide for VPNos. Y o u can d own loa d thes e guid es from http://supp ort.avay a.com. Na vigate[...]
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Page 9
March 20 04 Introduction 9 Chapter 1 Introduction Functional overview The Avaya SG5, S G5X, and SG200 s ecurity g ateway s are VPN gateways to vi rtual pr ivat e netwo rks (VP Ns) for small busi ness an d home of fice us ers. The secu rity gat eway al lows users to connect secure ly t o their co rporate networks and intr anets thr ough a lways-on c[...]
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Page 10
10 Introduc tion March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Figure 1 SG200 security g atewa y Securi ty The VS U provid es data s tream pr ivacy b y emp loying c ryp tographi c algorit hms an d keys powerful e nough for the most sen sitiv e busin ess comm unicatio ns. It s uppor ts DES and 3D ES enc ryp[...]
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Page 11
March 2004 Introduction 1 1 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide Plug-and-play inst allation The secur ity gate way c an be plac ed anywhe re in a 10/10 0BASE-T LAN to provide VPN fu nctional ity . Native s upport fo r IP ens ures tha t the securi ty gateway intero perate s transparent ly with th e broa dest[...]
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Page 12
12 Introduc tion March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Hardware co mp onents Figure 2 displays t he back pane l compone nts on eac h of the security gateways . Figure 2 Back pa nel component s Ethe rnet Po rts S tatus Indi cators Private Port Public Port Conn ector DC Power Reset Switc h Access Pub[...]
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Page 13
March 2004 Intro duction 13 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide A vailable port s The SG5 i ncludes two 10/1 00BA SE-T Ethe rnet p orts that inc ludes a public and pr ivate in terfac e port. T he SG5X inc ludes one 10/100 BASE -T Ethernet port on the public i nterfa ce, and 7 10/ 100BASE -T Eth ernet ports [...]
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Page 14
14 Introduc tion March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide[...]
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Page 15
March 20 04 Inst alling the security gateway 1 5 Chapter 2 Inst alling the security gateway Gene ra l requirem en t s This s ectio n descr ibes the requi remen ts your si te mus t meet f or sa fe installatio n and op eration of your s ystem. E nsure t hat you ar e proper ly prepared be fore begi nning ins tallation . Environment al requirements The[...]
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Page 16
16 Inst alling the s ecurity gatew ay March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Power considerations Be sur e that t he power w here the secur ity gateway wi ll be used is “clea n” power (f ree of spikes and no ise). In stall a po wer cond itione r if nec essary . W ARNING: This pr oduct relies on [...]
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Page 17
March 20 04 Inst alling the security gateway 17 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide Inst alling the security gatew ay Figure 3 shows a typi cal n etwork us ing the S G5 sec urity gatewa y . Figure 3 T yp ical SG 5 installation SG5[...]
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Page 18
18 Inst alling the s ecurity gatew ay March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Figure 4 shows a ty pical n etwork using th e SG 5X secu rity gate way . Figure 4 T ypical SG5X inst allation SG5X[...]
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Page 19
March 20 04 Inst alling the security gateway 19 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide Figure 5 shows a ty pical n etwork us ing th e SG200 secu rity gat eway . Figure 5 T ypical SG200 installation SG20 0[...]
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Page 20
20 Inst alling the s ecurity gatew ay March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Figure 6 Security gatewa y rear pa nel connectors Conne ct Ca b le betwe en the SG5/ 5 X Public Por t an d th e DSL /C ab le Modem Conn ec t Cable betwee n the SG5/5X Privat e Port an d Hub or W orkstation Connec t Cable be[...]
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Page 21
March 20 04 Inst alling the security gateway 21 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide The publ ic por t provid es an Ethernet inter face to the publi c netwo rk (throug h a DSL o r cable modem) , while th e priv ate po rt(s) co nnect t o your local n etwork, ( typical ly th rough a h ub in th e case o f the S[...]
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Page 22
22 Inst alling the s ecurity gatew ay March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide[...]
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Page 23
March 20 04 Setting up the security gateway fo r configurat ion 23 Chapter 3 Setting up the security gateway for configuration This chap ter de scribe s how t o set up th e sec urity gatewa y addr essin g and remot e conn ectivity c apabilit ies in p reparation f or remo te config uration using the VPNma nag er software. This p reli minary config u[...]
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Page 24
24 Setting u p the secur ity gateway for configuration March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Inst allation Gu ide Service provider pr ovisionin g Y our Connection T ype Before y ou beg in, yo u will ne ed t o determi ne if yo ur exi sting in stallati on uses static IP addres ses, dynam ic addr essing ( DHCP), or PPPoE [...]
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Page 25
March 20 04 Setting up the security gateway fo r configurat ion 25 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide Connecting to the private port of the security gateway From th e workstation’s contr ol panel , sele ct yo ur TCP/ IP netwo rk compo nent for y our Eth ernet controll er . In the IP A ddress window selec[...]
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Page 26
26 Setting u p the secur ity gateway for configuration March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide T o connect to the se curity gatew ay 1. From a wo rkstation o n the pri vate sid e of the secu rity gat eway , open your browser and type into the loca tion field one of the fol lowing: • https://sg.pr i[...]
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Page 27
March 20 04 Setting up the security gateway fo r configurat ion 27 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide Figure 9 Quick setup dialog In the IP Configu ratio n area, s elect on e of the following IP Conf ig Mode s. • St atic Addressing . If you are go ing to use s tatic address ing on the public port, cli ck[...]
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Page 28
28 Setting u p the secur ity gateway for configuration March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide 8. In the Centralized Management area , if VP Nman ag er is used , ent er the Super Use r name superu ser an d Password enter password . Super user and password are the defa ult Super User n ame and Passw o[...]
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Page 29
March 20 04 Specific ations 29 Appendix A S pecifications This ap pendix p rovides phys ical, e nvironm ental and ele ctrica l specifi catio ns for the sec urity ga teway , as well as stand ards comp lianc e informati on. Physic al specificati ons T abl e 3 Ph ysical s pecificat ions Parameter SG5 SG5X SG200 Dimensio ns 6.0" W x 5.0" D x [...]
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Page 30
30 Sp ecifications March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Environment al specificati ons Electri cal specifi cations CAUTION: Danger of explos ion if me mory bac kup battery is incorr ectly replaced. Replac e only wi th the s ame or e quiva lent type reco mmende d by the ma nufactu rer . Dispo se of[...]
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Page 31
March 2004 Specific ations 31 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide Compliance specific ations T ab le 6 C ompliance spec ification s Parameter S pecification Safety Cer tifi cat ion CSA, CE, CB SCHEME, EN, C-T ick Mark EMI/RFI FCC Part 15, Class B, EN55022 Class B EN50082-1 VCCI BSMI S tandard s Complia nce [...]
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Page 32
32 Sp ecifications March 2004 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide Additional features T able 7 A dditional features Parameter S pecification Encryption DES an d 3DES e ncryptio n. DES us es a 5 6-bit key ; 3DES uses t hree 56-bit independent keys for an effect ive key length of 168 bit s. All we ak and s em[...]
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Page 33
March 2004 Index 33 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tall ation Guide Index A authent ication s pecifi cation 32 C CE marks 4 complia nce s pecific ations 31 configur ing static addressing ,DHCP ,PPPoE 27 conne ction s Ethernet LAN 21 router 21 contacti ng technic al su ppor t 7 D DES 10 documenta tion 8 E electric al sp[...]
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Page 34
34 Index March 200 4 A vaya SG5, SG5X, & SG200 Secur ity Gateway Hardware Ins tallation Gu ide specifi catio ns 29 authent ication 32 complia nce 31 electric al 30 encryp tion 32 environme ntal 30 key man agem ent 32 physi cal 29 software upgrad es 32 standa rds electro magnetic compatib ility 3 System Requ ir em ents 16 T technic al su ppor t [...]