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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya Voicemail, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya Voicemail one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya Voicemail. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya Voicemail should contain:
- informations concerning technical data of Avaya Voicemail
- name of the manufacturer and a year of construction of the Avaya Voicemail item
- rules of operation, control and maintenance of the Avaya Voicemail item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya Voicemail alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya Voicemail, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya Voicemail.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya Voicemail item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
IP Office 3.0 Embedded V oicemail User Guide Issue 4a (27th January 2005)[...]
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Page 2
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Page 3
Embedded Voicemail User Guide Page iii IP Office 3.0 Issue 4a (27th January 2005) T able of Content s Embedded Voi cemail User ........................................................................................................ 5 Accessing Your Mailbox and Messages ................................................................................[...]
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Page 4
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Page 5
Embedded Voicemail User Guide Page 5 IP Office 3.0 Issue 4a (27th January 2005) Embedded V oicemail User Accessing Your Mailbox and Messages This document covers voicemail mailboxes prov ided by Embedded Voicemail on the IP Office. The method below is the default method available to all users to access their own mailbox. If you have IP Office Phone[...]
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Page 6
Embedded Voicemail User Embedded Voicemail User Guide Page 6 IP Office 3.0 Issue 4a (27th January 2005) Changing the Mailbox Access Code You can set an access code for your mailbox. Thi s access code will be requested whenever you access the mailbox to collect messages. When set the access code must be between 4 and 15 digits in length. Setting and[...]
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Page 7
Embedded Voicemail User Embedded Voicemail User Guide Page 7 IP Office 3.0 Issue 4a (27th January 2005) Mailbox Controls You can use the following IP Office dialing short c odes to control your mailbox. These are default system features which can be changed or altered by your system administrator. For users with Avaya phones that include DSS keys, [...]
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Page 8
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Page 9
Embedded Voicemail User Guide Page 9 IP Office 3.0 Issue 4a (27th January 2005) Index A Accessing Your Mailbox 5 Amend an Access Code from Extension 6 Avaya 5, 7 C Change a Mailbox Greeting 6 Changing Mailbox Access Code 6 Your Greeting 6 Your Greeting Message 6 Changing 6 Changing Your Greeting Message 6 Continuous Loop 6 D Default Mailbox Access [...]
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Page 10
Embedded Voicemail User Embedded Voicemail User Guide Page 10 IP Office 3.0 Issue 4a (27th January 2005) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to make alterations or a[...]