Dell QHB manual

Dell PowerEdge M420 Systems Owner's Manual Regulatory Model: QHB Regulatory Type: QHB Series[...]

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 201[...]

Contents 1 About Your System................................................................................................ 7 Overview ................................................................................................................................................ 7 Front-Panel Features And Indicators ...............................[...]

3 Installing Blade Components........................................................................... 26 Recommended Tools ......................................................................................................................... 26 Removing And Installing A Sleeve ..................................................................[...]

Removing Memory Modules .........................................................................................................49 Installing Memory Modules ...........................................................................................................50 Management Riser Card ............................................................[...]

Contacting Dell ................................................................................................................................. 138[...]

1 About Your System Overview Your system includes up to four quarter-height blades installed in a sleeve. To function as a system, the sleeve is inserted into an M1000e enclosure (chassis). CAUTION: Exercise care while handling the sleeve to prevent damage to the internal components. NOTE: To ensure proper operation and cooling, all blade slots in [...]

Figure 2. Blade Slot Numbering Front-Panel Features And Indicators Figure 3. Front-Panel Features and Indicators 1. blade handle release button 2. solid state drives (2) 3. USB connectors (2) 4. blade power button/indicator Solid State Drive Features Your system supports two 1.8 inch uSATA Solid State Drives (SSD). The SSDs plug into the SSD backpl[...]

Figure 4. SSD Features 1. activity indicator (green) 2. status indicator (green and amber) NOTE: If the SSD is in Advanced Host Controller Interface (AHCI) mode, the status LED remains off. Drive-Status Indicator Pattern Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal N[...]

Drive-Status Indicator Pattern Condition Blinks green three seconds, amber three seconds, and off six seconds Rebuild aborted Using USB Diskette Or USB DVD/CD Drives The blade has USB ports on the front which allow you to connect a USB diskette drive, USB flash drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the[...]

NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often supersede information in other documents. 11[...]

2 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description <F2> Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). [...]

• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings Screen of System Setup. Once you specify the boot mode, the system boots in the specified boot mode and you proceed then[...]

System Setup Options System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view a[...]

System Information Screen Menu Item Description System Model Name Displays the system model name. System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact inform[...]

Menu Item Description Node Interleaving If this field is Enabled , memory interleaving is supported if a symmetric memory configuration is installed. If Disabled , the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving option is set to Disabled . Serial Debug Output By default, i[...]

Menu Item Description NOTE: The processor bus speed option is displayed only when both the processors are installed. Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. [...]

Menu Item Description NOTE: If you enable this option, access to the vFlash partition is disabled. Integrated Network Card 1 Allows you to enable or disable the integrated network card. By default, the Integrated Network Card 1 option is set to Enabled . OS Watchdog Timer Allows you to enable or disable the OS wacthdog timer. When this field is ena[...]

System Profile Settings Screen Menu Item Description System Profile Allows you to set the system profile. If you set the System Profile option to a mode other than Custom , the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom . By default, the System Profile option is set to P[...]

System Security Screen Menu Item Description Intel AES-NI The Intel AES-In option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard set and is set to Enabled by default. System Password Allows you to set the system password. This option is read-only if the password jumper is not instal[...]

Menu Item Description NOTE: This field does not apply to 84-key keyboards. Report Keyboard Errors Allows you to set whether keyboard-related error messages are reported during system boot. By default, the Report Keyboard Errors field is set to Report . F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F[...]

4. In the System Security screen, verify that Password Status is Unlocked . 5. Select System Password , enter your system password, and press <Enter> or <Tab>. Use the following guidelines to assign the system password: • A password can have up to 32 characters. • The password can contain the numbers 0 through 9. • Only lower case[...]

6. Select Setup Password , alter or delete the existing setup password and press <Enter> or <Tab>. NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new password. If you delete the System and/or Setup password, a message prompts you to confirm the deletion. 7. Press <Esc> to save the change[...]

Key Description Down arrow Moves to the next field. <Enter> Allows you to type in a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. <Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen exits Syst[...]

Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided b[...]

3 Installing Blade Components Recommended Tools You may need the following items to perform the procedures in this section: • #1 and #2 Phillips screwdrivers • T10 and T15 Torx screwdrivers • Wrist grounding strap (connected to ground) Removing And Installing A Sleeve CAUTION: Many repairs may only be done by a certified service technician. Y[...]

Figure 5. Removing and Installing a Sleeve 1. sleeve handle cover 2. sleeve handle 3. sleeve/blade slot 4. guide rail on sleeve 5. guide rail on enclosure 6. sleeve Installing The Sleeve 1. Remove the I/O connector covers from the I/O connectors on the sleeve and save for future use. 2. Remove the cover from the sleeve handle. NOTE: To ensure optim[...]

Removing And Installing A Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by[...]

Inside The Blade Figure 7. Inside the Blade 1. blade system board release handle 2. mezzanine card blank 3. processor/DIMM blank 4. LOM riser card connector 5. heat sink (for processor 1) 6. memory modules (3) (for processor 2) 7. SSD backplane 8. solid state drives (2) 9. SD card 1 slot 10. SD vFlash card/SD card 2 slot 11. processor 2 socket 12. [...]

Removing A Mezzanine Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your [...]

Figure 9. Removing and Installing a Mezzanine Blank 1. tabs under the mezzanine blank (4) 2. mezzanine blank 3. locking tab on the side of the mezzanine blank 4. mezzanine card slot 5. mezzanine card retention latch Installing A Mezzanine Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubles[...]

LOM Riser Card Removing The LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not[...]

Solid State Drives • The system supports up to two 1.8 inch uSATA Solid State Drives (SSDs). • All SSDs connect to the blade system board through the SSD backplane. • SSDs are supplied in special hot-swappable drive carriers that fit in the SSD slots. • For a single SSD configuration, an SSD blank must be installed in the other drive bay to[...]

NOTE: Not all operating systems support hot-swappable drive installation. See the documentation supplied with your operating system. 1. If installed, remove the SSD blank. 2. If closed, open the SSD carrier release handle. 3. Insert the SSD drive carrier into the drive slot until the carrier connects with the SSD backplane. 4. Close the release han[...]

Figure 12. Removing and Installing an SSD Into an SSD Carrier 1. arrows (2) 2. SSD carrier 3. SSD 4. SSD connectors 5. connector alignment label Installing An SSD In The SSD Carrier 1. Align the SSD with the SSD carrier so that the connectors on the SSD face up and match the connector alignment label on the SSD carrier. CAUTION: To avoid damaging t[...]

4. Slide the SSD backplane away from the card-edge connector on the management riser card and lift the SSD backplane out of the blade. Figure 13. Removing and Installing the SSD Backplane 1. SSD backplane 2. SSD backplane connector 3. card-edge connector (on management riser card) 4. release latches (2) Installing The SSD Backplane 1. Align the bac[...]

Processors • Your system supports up to two Intel Xeon processor E5-2400 or E5-2400v2 product family. • Single-processor configuration is supported. Use the following procedure when: • Installing an additional processor • Replacing a processor Removing A Processor CAUTION: Many repairs may only be done by a certified service technician. You[...]

Figure 14. Removing and Installing a Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly g[...]

NOTE: For more information on installing a processor/DIMM blank, see Removing A Processor/ DIMM Blank. Figure 15. Removing and Installing a Processor 1. processor 2. processor shield 3. notches in the processor (4) 4. socket keys (4) 5. pin-1 indicator (on the processor socket) 6. pin-1 indicator (on the processor) 7. socket-release lever Installin[...]

NOTE: It is recommended that you install/remove the socket protective cap from the processor shield with the processor shield in the open position. CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in the socket. CAUTION: Do not use force to seat the processor. W[...]

NVRAM backup battery Replacing The NVRAM Backup Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See the safety instructions that came with [...]

System board Removing The Blade System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is n[...]

Figure 17. Removing and Installing the Blade System Board 1. blade release handle 2. blade system board 3. blade chassis Installing The Blade System Board 1. Transfer the following components to the new blade system board: a. Memory modules and memory module blanks. b. Processor(s) and heat sink(s), or processor/DIMM blank. c. LOM riser card 2. Sli[...]

Processor/DIMM blank CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the DIMMs and the processor. Removing A Processor/DIMM Blank 1. Remove the blade from the sleeve. [...]

4. Position the processor/DIMM blank on the blade system board with the holes on the tabs of the processor/DIMM blank engaged with the heat sink retention screws on the blade system board. 5. Install the blade system board. For more information, see Installing The Blade System Board. 6. Install the blade in the sleeve. System memory Your system sup[...]

Figure 19. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 1: memory socket A1 channel 2: memory socket A2 channel 3: memory socket A3 Processor 2 channel 1: memory socket B1 channel 2: memory socket B2 channel 3: memory socket B3 General Memory Module Installation Guidelines This system supports Flexible Memor[...]

NOTE: x4 and x8 DRAM based DIMMs can be mixed depending on RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in either memory optimized (independent channel) or Advanced ECC modes. x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC. The following[...]

Sample Memory Configurations The following tables show sample memory configurations that follow the appropriate memory guidelines stated in this section. NOTE: 16 GB quad-rank RDIMMs are not supported. NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1. Memory Configurations – Single Pr[...]

System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 2R x4, 1600 MT/s 96 16 6 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, B1, B2, B3 192 32 6 4R x4, 1333 MT/s A1, A2, A3, B1, B2, B3 Removing Memory Modules WARNING: The DIMMs are hot to touch for some time after the blade has been powered down. Allo[...]

Figure 20. Removing and Installing a Memory Module or Memory Module Blank 1. memory module or memory module blank 2. edge connector 3. ejectors (2) 4. socket 5. alignment key Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool befo[...]

5. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 6. Press down on the memory module with your thumbs to lock the memory module[...]

8. Lift the management riser card away from the blade system board. Figure 21. Removing and Installing the Management Riser Card 1. management riser card 2. screws (3) 3. system configuration jumpers 4. management riser card connector Installing The Management Riser Card CAUTION: Many repairs may only be done by a certified service technician. You [...]

NOTE: If the Redundancy option is set to Mirror mode in the Integrated Devices screen of the system setup, you must follow the instructions in step 5 through step 7 to avoid loss of data. 2. Remove the blade from the sleeve. 3. If the redundancy option is set to Disabled , replace the failed SD card with a new SD card. 4. Replace the SD card with a[...]

Figure 23. Replacing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 54[...]

4 Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not[...]

Troubleshooting Solid State Drives CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered[...]

Troubleshooting An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covere[...]

Troubleshooting The Blade System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not cov[...]

5 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support[...]

Running the embedded system diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller. CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. 1. As the system boots, press <F11> . 2. Use the up and down arrow [...]

6 Jumpers and connectors System Board Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by [...]

Table 4. System Board Connectors Item Connector Description 1 CPU2 Processor socket 2 2 A1, A2, A3 Memory module sockets (for processor 1) 3 MEZZ Mezzanine card connector 4 - Blade connector to the sleeve interposer card 5 J_LOM_RISER LOM riser card connector 6 CPU1 Processor socket 1 7 BAT1 Connector for the 3.0 V coin cell battery 8 B1, B2, B3 Me[...]

7 Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2400 or E5-2400v2 product family Memory Architecture 1600 MT/s or 1333 MT/s, DDR3 and LV-DDR3 DIMMs Memory module sockets Six 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-rank), and 32 GB [...]

Video Video type Matrox G200 integrated with iDRAC Video memory 8 MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets . Storage Temperature –40 ?[...]

Environmental For temperatures between 40 °C and 45 °C, de- rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft). Expanded Operating Temperature Restrictions Dual-processor configurations are not supported. 65[...]

8 System messages LCD status messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD messages If a system error occurs, the LCD screen will turn amber. Pr[...]

Error Code Message Information AMP0300 Message The system board < name > current is less than the lower warning threshold. Details System board < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue p[...]

Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0304 Message The system board < name > current is outside of range. LCD Message System board < name > current is outside of range. Details System board < name > cur[...]

Error Code Message Information Details Disk drive bay < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0309 Message Disk drive bay < name > current is greater tha[...]

Error Code Message Information AMP0313 Message System level current is less than the lower warning threshold. LCD Message System level current is outside of range. Details System level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration change[...]

Error Code Message Information AMP0318 Message Chassis power level current is less than the lower warning threshold. Details Chassis power level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting[...]

Error Code Message Information Details Chassis power level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . ASR0000 Message The watchdog timer expired. Details The operating system or an[...]

Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0100 Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, applic[...]

Error Code Message Information ASR0105 Message The operating system watchdog timer powered off the system. Details The operating system or an application failed to communicate within the time-out period. The system was powered off. Action Check the operating system, application, hardware, and system event log for exception events. ASR0106 Message T[...]

Error Code Message Information Details The low < name > battery may impact system performance negatively. Action Recharge the < name > battery if possible. If the problem continues replace the < name > battery. BAT0017 Message The < name > battery has failed. LCD Message The < name > battery has failed. Check battery. [...]

Error Code Message Information Action Review logs for fan failures, replace failed fans. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat-sink. CPU0002 Message CPU < number > has failed the built-in self-test (BIST). Action 1. Turn system off and remove input power for one minute. Reapply in[...]

Error Code Message Information Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure the processor is seated correctly. 3. If the issue persists, see Getting Help . CPU0008 Message CPU < number > is disabled. Details System is unable to boot or may run in a degraded state. Action[...]

Error Code Message Information CPU0103 Message CPU < number > temperature is greater than the upper critical threshold. LCD Message CPU < number > temperature is outside of range. Check fans. Details System performance may be degraded. Action Check system operating environment, fans, and heat-sinks. CPU0104 Message CPU < number > [...]

Error Code Message Information CPU0202 Message CPU < number > < name > voltage is greater than the upper warning threshold. Details High voltages may be the result of problem with the voltage regulator or a problem with the processor. Elevated voltages may result in damage to the processor or other electronic components in side the syst[...]

Error Code Message Information CPU0700 Message CPU < number > initialization error detected. LCD Message CPU < number > initialization error detected. Power cycle system. Details System BIOS was unable to initialize the processor. Action 1. Turn system off and remove input power for one minute. 2. Ensure the processor is seated correctl[...]

Error Code Message Information LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn system off and remove in[...]

Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help . CPU0803 Message The power input for CPU <[...]

Error Code Message Information Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help . CPU0806 Message CPU < number > voltage regulator module is incorrectly configured. LCD Message CPU < number >[...]

Error Code Message Information Action Install storage adapter. HWC1006 Message The storage adapter is disabled. Action If adapter disabled unexpectedly, re-enable the storage adapter. HWC1009 Message The backplane is absent. LCD Message The backplane is absent. Check hardware. Details The backplane may be necessary for proper operation. System func[...]

Error Code Message Information LCD Message Riser board cable or interconnect failure. Check connection. Details The riser blade cable may be necessary for proper operation. System functionality may be degraded. Action Check the riser board or interconnect presence, then reinstall or reconnect. HWC3000 Message The < name > is removed. Details [...]

Error Code Message Information HWC4011 Message Hardware unsuccessfully updated for mezzanine card < number >. Action Check presence of the hardware, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help . HWC4013 Message Hardware unsuccessfully updated for embedded NIC. Action Check presence, reinstall or [...]

Error Code Message Information HWC5010 Message < name > cannot detect any hosts. Action If the issue persists, see Getting Help . HWC5014 Message < name > is not functional and is powered off. Action If the issue persists, see Getting Help . HWC5031 Message IO module < number > is offline. Details The CMC has powered off the IOM. [...]

Error Code Message Information HWC6003 Message The < name > controller is booting. HWC6004 Message Cannot communicate with < name > controller. Details Information and status from the controller is unavailable. Action Remove and reapply input power. If the issue persists, see Getting Help . HWC7002 Message Server < number > health[...]

Error Code Message Information Action Review System Log or front panel for additional information. HWC7012 Message Server < number > health changed to a nonrecoverable state. Details Server < number > health changed to a warning state from a normal state. Action Review System Log or front panel for additional information. LNK2700 Messag[...]

Error Code Message Information Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . MEM0004 Message Memory device at location < location > is disabled. Details The memory may not be seated correctly, misconfigured, or has failed. Memory size i[...]

Error Code Message Information Action If unexpected, review system logs for power or thermal exceptions. MEM0022 Message Memory device at location < location > is absent. Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Re-seat the memory modules. If the issue persists, see Getting H[...]

Error Code Message Information MEM1012 Message Memory device at location < location > is in a degraded state. Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . MEM1016 Message Memory device at location < l[...]

Error Code Message Information Details The memory may not be seated correctly, misconfigured, or has failed. Action Review system logs for memory exceptions. reinstall memory at location < location > MEM1214 Message Memory redundancy is degraded. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the me[...]

Error Code Message Information OSE0005 Message Agent is not responding. Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception. Action Review operating system logs and system video for additional information. OSE1001 Message Failed to boot from A. Action Review system boot configuratio[...]

Error Code Message Information PCI1302 Message A bus time-out was detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device. [...]

Error Code Message Information Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded, or sys[...]

Error Code Message Information Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle inp[...]

Error Code Message Information PCI1356 Message A bus uncorrectable error was detected on a component at slot < number >. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1358 Message A fatal error was detected on a co[...]

Error Code Message Information PCI2002 Message A fatal IO error detected on a component at slot < number >. LCD Message Fatal IO error on slot < number >. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, remove and reinstall the device. PCI3000 Message Device [...]

Error Code Message Information Action Cycle input power, update component drivers, remove and reinstall the device at the next service window. PCI3010 Message A non-fatal IO error detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded. Action Cycle input power, update co[...]

Error Code Message Information Action If unintended, verify drive installation. Remove and re-seat the indicated disk. If the issue persists, see Getting Help . PDR1001 Message Fault detected on drive < number > in disk drive bay < bay >. LCD Message Fault detected on drive < number > in disk drive bay < bay >. Check drive. [...]

Error Code Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help . PST0129 Message Memory is detected, but is not configurable. LCD Message Memory is detected, but is not configurable. Check memory devices. Details System BIOS detected memory, but was unable to configure the memory for system operation. Acti[...]

Error Code Message Information Details System BIOS detected a failure with the DMA controller during system POST. Action Remove and reapply input power. PST0134 Message Interrupt controller failed. LCD Message Interrupt controller failed. Power cycle system. Details System BIOS detected a failure with the interrupt controller during system POST. Ac[...]

Error Code Message Information PST0139 Message Keyboard controller failed. LCD Message Keyboard controller failed. Power cycle system. Details System BIOS detected a failure with the Keyboard Controller. Action Remove and reapply input power. If the issue persists, see Getting Help . PST0140 Message System management interrupt initialization failed[...]

Error Code Message Information Details System BIOS shutdown test failed during POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help . PST0193 Message BIOS POST memory test failed. LCD Message BIOS POST memory test failed. Check memory devices. Details System BIOS PO[...]

Error Code Message Information Action Check system video and review event log for additional information. PST0256 Message POST fatal error detected. LCD Message POST fatal error detected. Details System BIOS detected a functional or configuration issue during system POST. Action Check system video and review event log for additional information. PS[...]

Error Code Message Information Action Verify the input source is attached to the power supply. Verify the input power is within the operating requirements for the power supply. PSU0005 Message The power input for power supply < number > is outside of the allowable range, but it is attached to the system. Details The operating requirements for[...]

Error Code Message Information Action 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help . PSU0031 Message Cannot communicate with power supply < number >. LCD Message Cannot communicate with PSU < number >. Re-seat PSU. Details The powe[...]

Error Code Message Information LCD Message PSU redundancy degraded. Check PSU cables. Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consum[...]

Error Code Message Information Details The user-defined power settings have affected system operation. Action If unintended, review system configuration changes and power policy. PWR1006 Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity. System halted. Details The system halted because[...]

Error Code Message Information Action Wait for the media to be ready. RFM1006 Message Removable Flash Media < name > is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended[...]

Error Code Message Information Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action If unintended, reinstall the flash media. RFM1024 Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) stora[...]

Error Code Message Information RFM1203 Message Internal Dual SD Module is not redundant. Details Internal Dual SD Module is not redundant. Action Install additional SD card and configure for redundancy if redundancy is desired. RFM1205 Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations. LCD Messag[...]

Error Code Message Information SEC0003 Message The processor area is open. Details The processor area is open. A drive may be added or removed. System performance may be degraded. Action Close the processor area. Check system logs. SEC0004 Message The LAN is disconnected. Details The LAN is disconnected. Network performance may be degraded. Action [...]

Error Code Message Information LCD Message BIOS detected a TXT error during POST. Check system configuration. Details TXT Post failure. System configuration may have changed. Action Check system hardware inventory and software configuration. SEC0044 Message SINIT Authenticated Code Module detected an Intel Trusted Execution Technology (TXT) error a[...]

Error Code Message Information Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies. SEC0610 Message An Out-of-band password violation detected. Details This may apply to a remote access attempt. Action Check system logs for intrusion attempts, and ensure[...]

Error Code Message Information SEL1204 Message An unknown system hardware failure detected. LCD Message Unknown system hardware failure. Details If the system event log failed to initialize platform status and failure events are not captured. Some management software will not report platform exceptions. Action Re-configure system to minimum support[...]

Error Code Message Information SEL1306 Message Invalid boot sector found. Details The disk in the drive is not formatted correctly or does not contain the necessary operating system files. Action Replace diskette with a bootable disk. SEL1308 Message A time-out occurred while waiting for user to select a boot source. Details The system has failed t[...]

Error Code Message Information Details The indicated member CMC is a leader of a different CMC stacking group. Action Check if member CMC is a leader of a different chassis group. SEL1510 Message An authentication error detected for Chassis Group Member < number >. Details Group master CMC could not log into the group member CMC. Action Check[...]

Error Code Message Information SWC5001 Message < name > upgrade failed. Action Reboot the system and attempt the upgrade again. TMP0100 Message The system board < name > temperature is less than the lower warning threshold. LCD Message System board < name > temperature is outside of range. Details Ambient air temperature is too co[...]

Error Code Message Information Action The system board < name > temperature is outside of the optimum range. Check Fans. TMP0106 Message The memory module < number > temperature is less than the lower warning threshold. LCD Message Memory module < number > temperature is outside of range. Details Ambient air temperature is too coo[...]

Error Code Message Information Details Ambient air temperature is too warm or cool. Action Check the system operating environment. TMP0112 Message The < name > temperature is less than the lower warning threshold. LCD Message The < name > temperature is outside of range. Details Ambient air temperature is too cool. Action Check the syst[...]

Error Code Message Information TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0119 Message The system inlet temperature is less than the lower critical thres[...]

Error Code Message Information TMP0100 Message Disk drive bay temperature is less than the lower warning threshold. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0104 Message Disk drive bay temperature is less than the lower critical threshold. LCD Message Disk drive bay temperature is outside of ran[...]

Error Code Message Information Action Check the system operating environment and review event log for fan failures. TMP0134 Message The control panel temperature is outside of the allowable range. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too warm or cool. Action Check the system operating environ[...]

Error Code Message Information LCD Message Processor module < name > voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the p[...]

Error Code Message Information LCD Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. In[...]

Error Code Message Information LCD Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to mini[...]

Error Code Message Information VLT0207 Message The memory module < number > < name > voltage is less than the lower critical threshold. LCD Message Memory module < number > < name > voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur c[...]

Error Code Message Information 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0210 Message The memory module < number > < name > voltage is outside of range. LCD Message Memory module < number > < name > voltage is outside of range. De[...]

Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0214 Message The disk drive bay < name > voltage is greater than the upper critical threshold. LCD Message The disk d[...]

Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0218 Message The < name > voltage is less than the lower warning threshold. LCD Message The < name > voltage is[...]

Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0221 Message The < name > voltage is greater than the upper critical threshold. LCD Message The < name > voltag[...]

Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0225 Message The memory module < name > voltage is less than the lower critical threshold. LCD Message Memory module [...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help . VLT0232 Message The mezzanine card < number > < name > voltage is greater tha[...]

Error Code Message Information 3. If the issue persists, see Getting Help . Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interru[...]

9 Getting help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be availabl[...]