IP Cortex VoIP PABX manual

V oIP P ABX User Guide[...]

2 P ABX User Guide Release 3.2- Jan uar y 2010 This document and cer tain software on the system disk of the de vice is Cop yright © 2005-2010 IP Cor te x Ltd. The abov e softw are is licenced under ter ms which can be f ound in the Software Licence section of the documentation. Use of the de vice is subject to the ter ms therein. If you do not ac[...]

3 Contents Document Con v entions 6 Getting Star ted 7 Making Phone Calls Using a Phone Handset 7 Using the W eb Interf ace 8 Connecting 8 my calls 9 my phonebook 9 my messages 10 Accessing other e xtensions 10 Message types 10 my details 11 Name 11 E-mail Address 11 Send Email V oicemail Aler ts? 11 Attach V oicemail to Aler ts? 11 P ersonal phone[...]

4 Changing Settings and Status 15 Settings 15 Status 15 Using IM Clients with the P ABX 16 Setting up an IM Client 16 XMPP Ser v er settings 16 Phone Usage 17 snom300 17 snom320 and snom360 18 P olycom (all phones) 19 Aastra 9112i 20 Aastra 9133i 21 Aastra 480i 22 Aastra 53i 22 Aastra 55i 23 Aastra 57i 24 Y ealink (all phones) 25 Ey ebeam 26 V oice[...]

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6 Document Conventions Throughout the document, nor mal te xt like this indicates procedures required to correctly configure your de vice. Critical instr uctions and helpful configuration tips are highlighted in italics throughout the te xt.   Critical instr uctions are f or matted lik e this and preceded by an e xclamation mark in a circle[...]

7 Getting Started W e assume f or the pur poses of this user le v el manual that y our phone system administrator or installation engineer has setup y our V oIP P ABX and phones. If you are also a phone system administr ator then you should consult the ipcor tex “V oIP P ABX Installation & Administration Guide” f or details of how to admini[...]

8 Using the W eb Inter face The P ABX has a personal web interf ace for each user which ma y be used to view phone inf or mation and mak e changes to your user settings and pref erences. Connecting The web user interf ace and OCM are av ailab le from most HTML suppor ting browsers, including: • Mozilla Firef o x (all v ersions) • Microsof[...]

9 As a first step after initial logon, y ou should select "Change passw ord" from the menu, and set y our pass word to something of y our own choosing. my calls This menu allo ws you to vie w the most recent calls made through the P ABX. If your P ABX administrator has set call cost patter ns f or some or all of the number prefix es in [...]

10 Numbers from all of the abov e sources are merged and the resultant director y sor ted by name as it would be on the phone f or displa y . my messages This screen allows y ou to view and manage messages and recordings stored on the P ABX against your e xtension: By def ault all messages and recordings f or the e xtension that you own are sho wn [...]

11 my details This is the main area where general details and pref erences may be changed: Name Y our full name as it appears in the director y and on calls to other users E-mail Address The address to which notifications will be deliv ered f or this login.  The e-mail address giv en here is the one to which voicemail notifications from ord[...]

12 my phone Details about your o wn extension and ph ysical phone may be vie wed and changed from this page. A number of links are present, which re veal fur ther inf or mation about the e xtension or phone. F or security and confidentiality reasons these do not open out when the page is initially displa yed. The inf or mation can how e ver be see[...]

13 This section shows e xactly how the e xtensions and/or shor t dial buttons ha ve been configured on y our phone. This inf or mation can be used to fill out an inser t card, or otherwise note which buttons and indicators correspond to which line or function on your phone . change password Enter the old pass word, and ne w pass word in the two ?[...]

14 Using the Open Communications Manager The OCM provides the ability to manage phone calls and presence from a PC running a web-browser without the installation of an y special software on the desktop . Launching It is launched by na vigating to the P ABX web interf ace and clicking on the link on either the login page or on the user home page onc[...]

15 Changing Settings and Status The two icons on the top left of the OCM Window are used to access menu items from which settings and user status can be changed. Clicking on one of these icons re v eals its menu: Settings auto-answer As a def ault (disabled) when a ne w call is initiated from the OCM, the users phone will ring and then when answ er[...]

16 Using IM Clients with the P ABX Some models of P ABX unit contain a full XMPP ser ver which can be used to e xchange instant messages and presence inf or mation with other users of the P ABX using a suitable IM client. The P ABX ma y then be used as a unified communication appliance with full synchronisation of presence between phone , OCM and [...]

17 Phone Usage The f ollowing sections giv e information about how to perf or m cer tain common operations on selected popular handsets . If the inf or mation about a specific f eature or phone is not shown here, please consult the manuf acturers documentation. snom300 Placing a Call There are 3 wa ys to place a call: 1 Completely Handsfree - Dial[...]

18 Setting up a 3-way Conference This f acility is not av ailable without customisation of the phone . Picking up V oicemail If v oicemail is waiting (Message light flashes), press without dialling a number to connect to the v oicemail system. Alter natively dial whate v er shor t-code has been configured on your P ABX. snom320 and snom360 These [...]

19 Speak with the callee when ans wered. If only 2 lines are active , simply hang-up . If more callers are present, you need to choose the line to transf er ; Press “T ransf er” use left/r ight arrows to displa y line to transf er , then press . Setting up a 3-way Conference Setting up a conf erence is as simple as having the 2 parties you wish[...]

20 Attended : Press T rnsfer , enter the destination n umber and press Send or the Dial ke y where present. Speak to the callee when ans wered. Press T rnsfer when ready to transf er the call. Setting up a 3-way Conference Call the first par ty as nor mal. T o add the 3rd par ty , press Confrnc , enter the destination number and press Send or the [...]

21 Setting up a 3-way Conference Call the first par ty as nor mal. T o add the 3rd par ty , press “Conf ”, enter the destination number and press “Dial”. Speak to the callee when ans wered, and press “Conf ” when ready to complete the 3-wa y conf erence. Picking up V oicemail Dial the shor t-code that has been configured on your P ABX[...]

22 Aastra 480i Placing a Call There are 3 wa ys to place a call: 1 Completely Handsfree - Dial the number and press “Dial”. 2 Handsfree Dialling - Dial the number and pic k up the handset. 3 Handset dialling - Pick up , dial the number and press “Dial”.  In handsfree mode, the handset ma y be pick ed-up at any time . Answering a Call [...]

23 1 Completely Handsfree - Dial the number and press “Dial”. 2 Handsfree Dialling - Dial the number and pic k up the handset. 3 Handset dialling - Pick up , dial the number and press “Dial”.  In handsfree mode, the handset ma y be pick ed-up at any time . Answering a Call 1 Headset/Handsfree - Press the “speaker/headset” button. [...]

24 Answering multiple calls If a line light is flashing f or the new call, it can be pressed to ans wer the call, otherwise select “Ans wer” from the screen menu. Press a line button to s witch to a call which arrived on a b utton, otherwise press “Hold” to place the current call on hold, use the left/r ight b uttons to select a call, and [...]

25 T ransferring a Call Unattended : Press “Xf er”, enter the destination number and press “Dial”. Press “Xf er” again. Attended : Press “Xf er”, enter the destination number and press “Dial”. Speak to the callee when answ ered. Press “Xf er” when ready to transf er the call. Setting up a 3-way Conference Call the first par[...]

26 Answering multiple calls If a line light is flashing f or the new call, it can be pressed to ans wer the call, otherwise select the Down b utton to select the new call and then press Ans wer from the screen menu. Press a line button to s witch to a call which arrived on a b utton, otherwise press Hold to place the current call on hold, use the [...]

27 Switch between calls b y pressing the line button of the caller y ou wish to speak to . Each call can be disconnected independently by hanging up the caller you are speaking to . T ransferring a Call Unattended : Click “XFER”, dial the destination number , and press “XFER”. Y ou are no-longer par t of the call. Attended : Place the recei[...]

28 V oicemail Y our P ABX system is equipped with a voicemail system and there is a one v oicemail bo x per e xtension number b y def ault. When a call is made to your e xtension and it is either not ans wered within a period of time deter mined by y our system administrator , or busy because y ou are on another call then the call will be answ ered[...]

29 T o enter this menu, log in to y our mailbo x as abov e, then select: 0 Mailbo x options Within this menu, the f ollowing are a vailab le: 1 Record una vailable messa ge - This is the message which is used when you do not ans wer a call. 2 Record b usy message - This is the message which is used when you cannot ans wer a call because y ou are bu[...]

30 1 New/Old messa ges - If you ha ve messages then this prompt will take y ou to the first message. 2 Change folder s - messages can be sav ed to alter nate f olders (see option 9 below). This option allows those f olders to be accessed. * Return to main menu # Return to main menu Once a message has been listened to , the f ollowing additional op[...]

31 Short Code Features Built-in shor t codes on the P ABX are: *0<e xt> Connect directly to v oicemail f or <e xt>, doesn’t ring the phone. **1 Hot desk. Br ing m y e xtension here f eature. **2 Hot desk. Release this phone. **40 V oicemail access shor tcode **47 T oggle e xtension opt-out on current phone and line **47xxx T oggle e x[...]

32 Index A auto-ans wer OCM calls 15 B browser 8 b usy message 29 b utton mappings 13 C call barge * code 31 change pass word 13 configuration tips definition 6 critical instr uctions definition 6 cr m auto pop-up 15 D delete message (v oicemail) 30 E e-mail address 11 e xtension opt-out * code 31 F f olders 30 f orward to v oicemail 31 H home e[...]

33 I IM setting up a client 16 using IM clients 16 J J abber . See IM L licence software 2 login 8 Logon. See login M main menu (v oicemail) 29 menu user 9 N ne w messages (voicemail) 30 ne xt message (voicemail) 30 night mode 31 O OCM 14 old messages (v oicemail) 30 Open Communication Manager 8 Open Communications Manager 14 Open Communications Ma[...]

34 P olycom 19 pop-up CRM page - from OCM 15 presence IM 16 OCM 14 S shor t codes 31 **1 31 **2 31 **5 31 **6 31 **8 31 **9 31 *8 31 SIP registration 12 suppor ted browsers 8 T T API 28 Configuration 28 Introduction 28 U una vailab le message 29 V video tutorial OCM 14 v oicemail 28 accessing 28 access shor t code 31 adv anced options 30 aler ts 1[...]

35 pass word 29 retreiving 29 v oicemail aler ts 11 W W eb Interface 9 X XMPP . See IM[...]

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