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Lucent Technologies MLX-20L manual

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Table of contents for the manual

  • Page 1

    Document # 555-640-122 Comcode: 107713745 Issue 1, March 1996 MERLIN LEGEND ® Communications System Releases 3.1 and 4.0 MLX-10D ® , MLX-10DP TM , MLX-16DP TM , MLX-28D ® , and MLX-20L ® Display T elephones User ’ s Guide Your MERLIN LEGEND MLX Display Telephone ........................................... 1 Describes the phone buttons and scr[...]

  • Page 2

    Security Alert Your Responsibility for Your System’s Security Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecomm[...]

  • Page 3

    1 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PQRS 7 TUV 8 WXYZ 9 Oper 0 Speaker Hold Mute Drop HFAI Conf Feature Volume Transfer Home Menu Inspct More Message Line Buttons 2 Lines / 24 Characters Y our MERLIN LEGEND MLX Display T elephone ! CAUTION: T o clean your phone, unplug it from the wall jack and use a slightly dampened cloth. T o prevent permanent dam[...]

  • Page 4

    Line Buttons Understanding Y our T elephone Tones Tone Meaning Dial tone (steady) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed a number or used a feature incorrectly. Confirmation (double break in You used a fe[...]

  • Page 5

    3 This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or programmed by following the instructions in Programming Buttons & Settings (p. 20). Feature Finder Calling If you want to ... The[...]

  • Page 6

    4 Covering Calls If you want to ... Then Have a co-worker answer your calls. See Coverage , p. 13 and Line Buttons , p. 2. Answer all of a co-worker’s calls from your telephone. Stop your calls from being covered by others. Stop your outside calls from going to your company’s See Coverage , p. 13. voice mail system (or send your calls to voice [...]

  • Page 7

    5 Headsets Headsets for MLX telephones allow one-touch operation, hands-free. Touch a button to answer a call, then touch it again to disconnect. Headsets consist of a headpiece and modular base unit. The base unit plugs into the handset jack. Use the features below to control headset operation. A calling group agent using a headset must press the [...]

  • Page 8

    6 Call Handling Making & Answering Calls First, review pp. 1–2 to find out about the buttons, lights, tones, and rings on your telephone. In this guide, instructions for using features may not include all the possible ways you can make a call. To make a call , lift handset, use a headset, or press the Speaker button. The line button with the [...]

  • Page 9

    7 Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice[...]

  • Page 10

    8 Posting Messages A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone. (You also see the message posted at your own phone as a reminder.) There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT DISTURB *; the others may include such choi[...]

  • Page 11

    9 Using Features There are two ways to activate a feature: • Directly, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings , p. 20) Other Features To use a feature from the Feature Codes list: 1. Press the Feature button. 2. Select the feature from the display, OR Dial the featu[...]

  • Page 12

    10 Account Codes To program: See Programming Buttons & Settings , p. 20. In some companies you enter an account code before or during a call to indicate client billing information. You may be required to enter an account code for all outside calls, or an account code may be optional for incoming and outgoing calls. Check with your system manage[...]

  • Page 13

    11 Authorization Codes* To program: See Programming Buttons & Settings , p. 20. This feature is useful at companies where there are telephones in public areas that are restricted from making some calls. If your system manager has given you an authorization code, you can pick up someone else’s telephone, enter your authorization code, and make[...]

  • Page 14

    12 Callback & Line Request Your system has two features that you can use when an outside line or extension is busy. These features give you access to the line or extension when it becomes available. On phones with SA buttons, use Callback to reach: • Busy outside lines on Pool or SA buttons, when you dial the dial-out code and hear the fast b[...]

  • Page 15

    13 Coverage To program: See Programming Buttons & Settings , p. 20. Coverage allows calls to your extension to ring elsewhere, so that they can be handled by someone else. If your system has voice mail, your calls can also be covered that way. There are three types of coverage: • Primary Coverage. If your calls are covered this way, they ring[...]

  • Page 16

    14 Extension & System Directory Check with your system manager to find out whether these directories have been programmed. The System Directory dials numbers that people in your company call often. The Extension Directory dials inside numbers. 1. Press the Menu button. 2. Select Directory [ Dir ]. 3. For the Extension Directory, select Ext Dir [...]

  • Page 17

    15 Often-Used Features Do Not Disturb Must be programmed on a button. To program: See Programming Buttons & Settings , p. 20. This feature prevents calls from ringing at your extension, although outside calls cause the green lights at line buttons to flash. If you have coverage, your calls are covered. If you have a programmed Posted Messages b[...]

  • Page 18

    16 Often-Used Features Park & Pickup To program: See Programming Buttons & Settings , p. 20. Park puts a call on a special kind of hold so that it can be answered from any phone in the system. While a call is parked, use Paging to summon the co-worker who should answer. The person picks up the call using Pickup (p. 17) and dialing your exte[...]

  • Page 19

    17 Personal Speed Dial Use on MLX-10D, MLX-10DP, and MLX-16DP telephones only. For MLX-20L telephones, use Personal Directory (p. 14). For MLX-28D telephones, use programmed Auto Dial buttons (p. 11). Use this feature to program 2-digit codes that you can dial in place of frequently used numbers. Include the complete dialing sequence and press and [...]

  • Page 20

    18 Voice Announce To program: See Programming Buttons & Settings , p. 20. Make voice-announced calls from ICOM Voice or SA Voice buttons on your phone (see Line Buttons , p. 2) or use Paging (p. 16). The Voice Announce feature allows you to prevent voice announcements and paging calls from interrupting you. Instead, the calls ring. Voice Announ[...]

  • Page 21

     HOME SCHOOL TRAVEL AGNT BANK SHOW NUMBER BROOKS GARCIA CHENG COFFEE SHOP NEXT PAGE IN CONFERENCE IN CONFERENCE APR 18 12:43  Menu  Home  Inspct  More  Home  Menu  Inspct  More APR 18 12:43 When phone is idle, shows  posted message, if any .  When a call comes in or is  made, shows number [...]

  • Page 22

    Programming Buttons & Settings 20 If you use a feature often, you can program it onto an unused line button for easy access. If you use a feature occasionally, see Using Features , p. 9. Keep these facts in mind when setting up your telephone: • Some features must be programmed on a button or they can’t be used. (These features are marked w[...]

  • Page 23

    21 21 Programming Buttons & Settings Park ✻ 86 Personal Speed Dial # + (2-digit code † ) + ✻ 21 + phone number + # # + (2-digit code † ) + ✻ 21 + dial-out code + phone number + # # Pickup general ✻ 9 group ✻ 88 inside ✻ 9 + extension outside ✻ 9 + line number Privacy ✻ 31 Recall ✻ 775 Reminders ▲ set reminder ✻ 81 canc[...]

  • Page 24

    22 Feature Codes Account Code Entry 82 + code + # Authorization Code Entry ● 80 + code + # Callback 55 Call W aiting pick up call waiting call ■ 87 Camp-On 57 Direct V oice Mail ● 56 Follow Me 34 + extension Forward inside 33 + extension outside 33 + dial-out code + number + # Forward and Follow Me cancel from all extensions ■ ✻ 34 ✻ ca[...]