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NEC 5224 manual

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Table of contents for the manual

  • Page 1

    USER GUIDE[...]

  • Page 2

    3300 ICP 8.0 UR3[...]

  • Page 3

    i T able of Contents ABOUT YOUR PHONE .............................................................................................................. 1 Elements of Your Phone ......................................................................................................... .... 3 Ring/Message indicators .......................................[...]

  • Page 4

    ii Redial ........................................................................................................................................ 13 Redial – Saved Number ............................................................................................................ 13 Speed Call Keys ................................................[...]

  • Page 5

    iii Attendant Call Hold - Remote Retrieve .................................................................................... 27 Call Park.................................................................................................................................... 28 Call Pickup ...............................................................[...]

  • Page 6

    iv FAILOVER MODE .................................................................................................................. 44 EMERGENCY CALLS ............................................................................................................ 44[...]

  • Page 7

    1 ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feat ure, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assist ed access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/messa[...]

  • Page 8

    2 The 5212 IP Phone The 5224 IP Phone[...]

  • Page 9

    3 Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–charact er liquid crystal di splay (LCD) viewing area that assists you in selecting a nd using phone featur es, accessing your voice mail, and identifying callers. Wh en you are using the Superkey menu interface, prompts and feature inform ation appear on the display s[...]

  • Page 10

    4 • ( MESSAGE ) : provides access to y our voice m ailbox and flashes to notify you of message s waiting in your voice mailbox. Note : The Ring/Message indicator al so flashes when messages are waiting. 6) Keypad Use to dial. 7) Programmable Personal Keys and Designation Card Provides 12 keys that can be programme d as speed call keys, feature ke[...]

  • Page 11

    5 To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you wa nt to select YES, press *. Procedures in this guide show all menu selecti on options, where applicab le—for example, "Press the * or Yes softke[...]

  • Page 12

    6 TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, sh oulder, or back discom fort, especially if you cradle the handset between your ear and shoul der. If you use your phone a lot, you may find it more comfortable to use a headset. See the sect ion on headset usage elsewhere in this guid[...]

  • Page 13

    7[...]

  • Page 14

    8 CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ring ing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press ( UP ) or ( DOWN ). [...]

  • Page 15

    9 Feature Keys You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. NOTE: You can only use the key on the 5212 IP Phone t[...]

  • Page 16

    10 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desi red language appears. 6. Press * or the Yes softkey.[...]

  • Page 17

    11 MAKING AND ANSWERING CALLS Make a call 1. Lift the handset (option al). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number • Press a Speed Call key • Press ( REDIAL ). Answer a call Do one of the following: • Lift the handset. • Press ( SPEAKER ). • Press the flashing [...]

  • Page 18

    12 more information, contact your System Administrator. To make an Emergency Call using th e Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL 3. Dial your Local Emergency Num ber. To make an Emergency Call using th e Line In terf ace Module line,[...]

  • Page 19

    13 • If the next letter in the na me is on the sa me digit key as the previous letter, press the —> softkey before proceeding. • If required, press —> softkey to add a space between the first and last name. 4. Press the Lookup softkey. • If the system option “Phonebook Lookup – Defa ult to User Location” is enabled for your ph[...]

  • Page 20

    14 Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key.[...]

  • Page 21

    15 To store a Speed Call number: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Personal Keys?" appears. 3. Press * or the Yes softkey. 4. Press a personal key that isn't a line key. 5. Press * or the Change softkey 6. On a 5224 IP Phone only, press the Yes softkey. 7. Do one of the following: • To enter a new number, d[...]

  • Page 22

    16 3. Enter an index number between 00 and 09. 4. Dial the number to be stored (press ( HOLD ) between digits to create a one– second pause during dialing; press ( HOLD ) more than once to lengthen the pause.) 5. Hang up. Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. No[...]

  • Page 23

    17 Auto–Answer To enable or disable Auto–Answer: • Press the Auto-Answer feature key. To enable or disable Auto-Answer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: • To enable Auto-Answer, press the TurnOn softkey. • To disable Auto-Answer, pres[...]

  • Page 24

    18 To change a Group Listen call into a Handsfree ca ll so that others in the room can join the conversation: 1. Press ( SPEAKER ). 2. Hang up the handset.[...]

  • Page 25

    19 CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial **1 and the number of the station that placed the call on Hold. Mute Mute lets you tem[...]

  • Page 26

    20 • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press ( CANCEL ). To transfer an active call during headset operation: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Conference To form a Conference when a two–party c[...]

  • Page 27

    21 To add a call on Hold to an exis ting conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press ( TRANS/CONF ). 2. Dial the number. To alternate between the two parties: • Press the Swap/Trade feature key or the Trade softkey. C[...]

  • Page 28

    22 7. Press * or the Program softkey . 8. Dial the destination number. If you make an error while dialing, press * or the <— softkey to correct errors. 9. Press ( DOWN ) or the Save softkey. To turn Call Forward on and off (once it has been programmed): 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appe[...]

  • Page 29

    23 To cancel Call Forward – Remote from the st ation that set the remote forwarding: 1. Lift the handset. 2. Dial **77. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. P[...]

  • Page 30

    24 Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Se lect from a variety of advisory messages, includ[...]

  • Page 31

    25 3. Do one or all of the following: • To call the message sender, press #. • To erase the message, press *. To respond to a message waiting condition on your 5224 IP Phone: 1. Press ( MESSAGE ). 2. If a password is required, dial your password (and press the Enter softkey if available). 3. Press the Yes softkey, and do one or all of the follo[...]

  • Page 32

    26 • To enter a new password, enter your password. • To change or clear your passwor d, enter your current password. 5. Press the Enter softkey. 6. changing or clearing your passw ord, do one of the following: • To change your password, enter your new password and press the Enter softkey. • To clear your password, enter 0. 7. Enter your new[...]

  • Page 33

    27 USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code dur ing a call on a 5212 IP Phone: 1. Press ( TRANS/CONF ). 2. Dial **3. 3. Dial the Account Code digits. 4. Press # . 5. Press ( CANCEL ). To enter an Account Code dur ing a call on a 522[...]

  • Page 34

    28 Call Park The Call Park feature allows you to place a call in a special hold state. You, or som eone else, can then retrieve the call f rom any extension in th e system. After parking the call, the syst em can automatically connect you to paging equipm ent so that you can announce the call to the requested party. To park an active call: 1. Do on[...]

  • Page 35

    29 Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key or the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon To Campon to a busy station: ?[...]

  • Page 36

    30 Override To use Override when you encounter busy or Do Not Disturb tone: • Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. [...]

  • Page 37

    31 • When your phone is idle, press ( MUTE ) once. The MUTE key light flashes to indicate that Handsfree Answerback is ON. • When a Direct Page arrives, the MUTE key light turns OFF and a Handsfree call is automatically established. To turn Handsfree Answerback off: • Press the flashing ( MUTE ) key once. The MUTE key light turns OFF. • To [...]

  • Page 38

    32 Direct Paging - Handsf ree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging – Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answ erback is disabled on your phone and you receive[...]

  • Page 39

    33 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Do one of the following: • To change the Reminder, press the Change softkey, enter the new time, and press the [...]

  • Page 40

    34 Headset Operation (with Feature Control Sw itch) IMPORTANT NOTE : Mitel Networks Headsets with Feature Control S witch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disc onnect plug restores handset operation. If[...]

  • Page 41

    35 Music To turn Music on and off on a 5212 IP Phone when the phone is idle: • Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ). 2. Press the No softkey unt il "Music?" appears. 3. Do one of the following: • To turn the music on, press the TurnOn softkey. • To[...]

  • Page 42

    36 • To respond to a page from your prime page group, press # . • To respond to a page from a specific pa ge group, dial the page group directory number. Trunk Flash The Trunk Flash feature allows you to access Cent rex features (if available) while you are talking on an outside call. To flash a trunk while talk ing on an outside call: 1. Press[...]

  • Page 43

    37 Putting the call on hold saves the recording; ta king the call off hold starts a new recording. Depending on system programming, hanging up, or pressing ( TRANS/CONF ) or a DSS key, may also save the recording. To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Hot Deskin[...]

  • Page 44

    38 4. Press the Okay softkey. To log out of Hot Desking 5224 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note : Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the syst em will automaticall[...]

  • Page 45

    39 Call History Call History keeps track of the names (if availa ble) and telephone numbers of missed calls, answered incoming external calls, and outgoi ng external calls. Once enabled on your phone by your system administrator, it functions autom atically. To display the call history, and view call detail: 1. Press the Call History feature key. T[...]

  • Page 46

    40 To delete a particular call from the call log: • With the call log that you want to delete displayed, press # twice or p ress the Delete softkey. Night Answer Office telephone systems are often placed into N i ght Answer after regular hours. Calls then ring alternate answer points—either designated extens ions or a night bell. You can dial t[...]

  • Page 47

    41 Release Release lets you disconnect from an attempted Call Transfer or Confer ence Call without hanging up the handset. Release is useful when you encounter a busy or unavailable party. To release from an attempted transfer or conference call: • Press the Release feature key or the Release softkey. Mobile Extension Mitel Mobile Extension is a [...]

  • Page 48

    42 USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) 5224 IP Phones support the Mitel Line Interface Module. The Line In terface Module allows you to make and receive calls over an analog line (referred to as the Line In terface Module line) connected to your phone, and operates in either of the following two modes (as determined by your System [...]

  • Page 49

    43 Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiti ng service, you may use the hookswitch or press ( CANCEL ) to answer a waiting Line Interface Module call. W hen you are on a Line Interface Module call and a waiti ng Line Interface Module call ar rives, y ou will hear a beep. Note : This feat[...]

  • Page 50

    44 FAILOVER MODE Make A Call To make a call using the Line Interface M odule line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Interface Module line during an IP connection failure: • Lift the handset. IP FAIL: [...]

  • Page 51

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