Go to page of
A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Nextel comm 3000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Nextel comm 3000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Nextel comm 3000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Nextel comm 3000 should contain:
- informations concerning technical data of Nextel comm 3000
- name of the manufacturer and a year of construction of the Nextel comm 3000 item
- rules of operation, control and maintenance of the Nextel comm 3000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Nextel comm 3000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Nextel comm 3000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Nextel comm service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Nextel comm 3000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Nextel comm 3000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
-
Page 1
Hotel Mitel 3000 User Guide[...]
-
Page 2
WELCOME TO THE MI TEL 3000 HOTEL ............................................................................................. 1 An introduction to the additional facilitie s provided in the Mitel 3000 Ho tel..................................... 1 ACTIVATING YOUR HOTEL APPLICAT ION ON YOUR MI TEL 3000 ...............................................[...]
-
Page 3
Mitel 3000 Hotel Facilities User Guide 1 W elcome to the Mitel 3000 Hotel An introduction to the additional facili ties provided in the Mitel 3000 Hotel The Mitel 3000 Hotel is specifically desig ned for use in guesthouses and small h otels. The Hotel package allows you to provide both gue st and administration extensions. Administration extensions[...]
-
Page 4
Mitel 3000 Hotel Facilities User Guide 2 ACTIV A TING YOUR HOTEL APPLICA TION ON YOUR MITEL 3000 1) Unique Key To activate the Mitel 3000 Hotel Application a Uniq ue key is re quired. This unique key is obtained from the following web site http:// www.xario s.com/hotel/ using two unique code s: a. The PBX serial number from your Mitel 3000 system. [...]
-
Page 5
Mitel 3000 Hotel Facilities User Guide 3 The CCU number is the PBX serial number required to obtain your Licence Key. This always starts with OL and is on the line that begins wit h CCU H/W as shown below. b. License Number Your hotel license number is printed on a label that is located at the back cover of this manual. c. Connect to XARIOS.COM to [...]
-
Page 6
Mitel 3000 Hotel Facilities User Guide 4 2) To Activate the Hotel Application You now need to enter the UNIQUE KEY provided. Connect to the Mitel 3000 using MPS and follow these steps: From the main menu click “System”. Now Select “Systemwide Settings”. Enter the Hotel Application in the Licen ce field as displayed below Click “Send Chang[...]
-
Page 7
Mitel 3000 Hotel Facilities User Guide 5 Line settings for Hotel Mitel 3000 Once you have your Hotel Application running, you will need to make sure you have your Line Settings programmed appropriately. IMPORTANT NOTE: This ONLY applies if you are using PST N (Standar d Analogue lines). The lines MUST have Reversal on Answer (ROA) activated from yo[...]
-
Page 8
Mitel 3000 Hotel Facilities User Guide 6 Hotel application programming st art up Administration programming This section outlines the additional adm inistration programming included in the Mitel 3000 Hotel package. Basic Programming procedure The basic procedure i s the same as described in the Mitel 3000 Administrator’ s manual. • From the pro[...]
-
Page 9
Mitel 3000 Hotel Facilities User Guide 7 Select Hotel Settings Enter the name of the Hotel/Guesthouse. Remember it can’t use more than 24 characters . Click on “Send Change s”. Your Hotel Name is now set. Defining Administration and Guest extensions Initially the system is programmed with all ex tensions as hotel administratio n extensions. ([...]
-
Page 10
Mitel 3000 Hotel Facilities User Guide 8 Selecting the Class of Service for extensions The Classes of service / Call rest rictions are as described in the Mitel 3000 Administrator’ s Manual. As default, all hotel administration extensions ar e placed in Class 1, all calls a re allowed. Guest phones that are checked out are in Class 4, only intern[...]
-
Page 11
Mitel 3000 Hotel Facilities User Guide 9 Setting the rates for Call Charges The rate that guests are charged on ph one calls c an be change d at any time from the programming extension or the MPS software application. Example of Call charges: Type of Call Value (Cents) Local calls 10 National calls 79 International 1 10 International 2 31 Mobile ca[...]
-
Page 12
Mitel 3000 Hotel Facilities User Guide 10 Setting dial codes for Charge Bands The dialling codes that decide whether a call is charged as a Lo cal call, National call etc can be changed. • Ensure that the correct local codes for your a rea are entered • Ensure that the correct national codes are entered • In default all international codes ar[...]
-
Page 13
Mitel 3000 Hotel Facilities User Guide 11 Setting the data speed The speed at which data is sent to either the PC or printer can be set at 4800, 9600,19200 or 115,200 speeds. Selecting ‘Set v24 baud rate’ in the ‘Syste m’ programming list sets it. The default setti ng is 115200 bps. From MPS: Select “System” / “Systemwide Settings” [...]
-
Page 14
Mitel 3000 Hotel Facilities User Guide 12 Call Log external ON You select this option when you want to connect a Personal Comp uter running 3 rd party call management software to the swit ch and control the entire guest billing from the PC. Details are sent directly to the PC as a call is completed (real-time). In this case billing information will[...]
-
Page 15
Mitel 3000 Hotel Facilities User Guide 13 NOTE: If you find that you cannot ch eck a phone in , you should e nsure that any call record s associated with the pre viou s occu pant ar e deleted from the system memory. Thi s is do ne u sing the Phone bill facility. See Page 17 Check Out You activate the Check out facility for the phone in the gue st?[...]
-
Page 16
Mitel 3000 Hotel Facilities User Guide 14 Room Status This facility allows you to check whether a room is Free or Occupied and whether it is Cleaned or service req. The Free/Occupied status is set automatically on Check in and Check out and is examined from the Reception pho ne. The Cleaned / "Service req." status can be set from a guest [...]
-
Page 17
Mitel 3000 Hotel Facilities User Guide 15 Wake Up Call You can enter a time that a wake up call will be made to a guest phone. At the programmed time the phone will ring for 90 seconds. • If the call is not answered the phone will ring twice more at two-minute intervals. • If the call remains unanswered the Reception pho ne is rung and the disp[...]
-
Page 18
Mitel 3000 Hotel Facilities User Guide 16 Billing guest s and logging administration calls This section describes the various ca ll billing and call logging options Option 1 - Call Billing You can choose to conne ct a printer to the syst em so that all guest phone bills are immediately printed when a guest is checked o ut (See Check out page 4). Th[...]
-
Page 19
Mitel 3000 Hotel Facilities User Guide 17 Option 2- Call Logging Instead of printing bills directly on a print er you ca n choose to connect a Personal Computer (PC) to the system and send details of all calls dire ctly to it. There are software packages availa ble (not supplied by Mitel) which can so rt the calls and print g uest bills from the PC[...]
-
Page 20
Mitel 3000 Hotel Facilities User Guide 18 Call with cost This option allows the Reception phone to place a call on behalf of a guest. When the call is completed the Receptio n phone is rung and the co st of the call is shown on the Receptio n phone display. The details of the call are printed. This facility is generally used to allow a visitor, w h[...]
-
Page 21
Mitel 3000 Hotel Facilities User Guide 19 User Guide for Guest Phones This section gives a bri ef descri ption of how to operate a phone in a gue stroom To make an internal call • Lift the handset, or use Handsfree if it is available on your telephone. • Key the extension number ________, or key 9 for Reception NOTE the default extension number[...]
-
Page 22
Mitel 3000 Hotel Facilities User Guide Appendix A Charge Band Codes User Table (d efault values are just samples) Location of Codes Type of Calls Local National Cellular Phone International 2 International 2 Free calls 01 2 0 3 00 00 8 02 5 03 6 04 7 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 20[...]
-
Page 23
Index Activate the Hotel Application ................................................................................................. ................ 4 Administration ................................................................................................................. ........................ 7 Administration programming .............[...]
-
Page 24
Global Headquarters T el: +1(613) 592-2122 F ax: +1(613) 592-4784 U .S. T el: +1(480) 961-9000 F ax: +1(480) 961-1370 EMEA T el: +44(0)1291-430000 F ax: +44(0)1291-430400 CALA T el: +1(613) 592-2122 F ax: +1(613) 592-7825 Asia P acific T el: +852 2508 9780 F ax: +852 2508 9232 For more information on our worldwide office locations, visit our websit[...]