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Nortel Networks 2002 manual

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Table of contents for the manual

  • Page 1

    Nortel Networks Communication Server 1000 IP Phone 2002 User Guide Title page[...]

  • Page 2

    [...]

  • Page 3

    Revision history 3 Revision history September 2004 Standard 3.00. This docume nt is up-issued to support Nortel Networks Commun ication Server 1000 Rele ase 4.0. October 2003 Standard 2.00. This docume nt is up-issued to support Succession 3.0 Software. November 2002 Standard 1.00. This docume nt is issued to support Meridi an 1 Release 25.40 and S[...]

  • Page 4

    Revision history 4[...]

  • Page 5

    Contents 5 Contents About the IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    Contents 6 Configure call log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Configure the Callers List log . . . . . . . . . . . . . . . . . . . . . . 45 Configure New Call indication . . . . . . . . . . . . . . . . . . . . . 46 Configure Preferred Name Match . . . . . . . . . . . . . . . . . . 47 Configure Area Code set-up . .[...]

  • Page 7

    Contents 7 Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 75 Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 8

    Contents 8 Charge a c all or charge a f orced call . . . . . . . . . . . . . . . . . . 100 Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Use Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . . 105 Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Use Privacy R[...]

  • Page 9

    Contents 9 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147[...]

  • Page 10

    Contents 10[...]

  • Page 11

    About the IP Phone 2002 11 About the IP Phone 2002 The Nortel Networks IP Phone 2002 brings voice and data to the de sktop by connecting directly to a Local Ar ea Network (LAN) through an Ethernet connection. Note 1: Not all features ar e available on all telephones. Consult your system adminis trator to verify whic h features are available for you[...]

  • Page 12

    About the IP Phone 2002 12 Note 1: Your IP Phone 2002 may not be co nfigured to support soft key functionality. Consult your system administr ator. • multi-field LCD display sc reen • speaker for on- hook dialing or on-hook listening • volume control bar for adjusti ng ringer, speake r, handset, and headset volume • six specialized fixed ke[...]

  • Page 13

    About the IP Phone 2002 13 Figure 2 shows the IP Phone 2002. Figure 2: IP Phone 2002 Telephone controls Note: Your IP Phone 2002 may come with optional key caps. Text in parenthesis indica te labels appe aring on the key cap s. For example, (Services). Use the Volume control bar to adjust the volume of t he ringer, handset, hea dset, speaker, a nd [...]

  • Page 14

    About the IP Phone 2002 14 Programmable line (DN)/featur e keys are extra DNs or feature ke ys used to a ccess additional features. A steady LCD light beside a line (DN) key indicates that the feature or line is active. A flashing LCD indicates the line is on hold or the feature is bein g programme d. Use the Goodbye key to terminate an active call[...]

  • Page 15

    About the IP Phone 2002 15 Press the Services key an d use the navigation keys to access th e following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — OnHook Default Path — Display diagnostics — Local Dialpad Tone — Ring type — Change feature key lab el — Set Information • Pass[...]

  • Page 16

    About the IP Phone 2002 16 • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Loca l Mode (if Me dia Gateway 1000B is configured) Note 1: Press the Services key to exit from any menu or menu item. •T h e Password Ad min menu many not be available on your IP Phone 2002. Consult your [...]

  • Page 17

    About the IP Phone 2002 17 Soft keys (self-labeled) are located below the display area. T he LCD labe l above the key changes, based on the active feature . Note: When a triangle appears before a key label, the feature is a ctive. Press the More.. key to access the next layer of Soft ke ys (self-labeled). When a message is left for the user, the Me[...]

  • Page 18

    About the IP Phone 2002 18 Telephone display The IP Phon e 2002 has tw o display area s: • The upper display area contains single-line information for item s such as caller number, caller name, feature pr ompt string, user-entered digits, date and time informa tion, and set information. • The lower display area provid es soft key label informat[...]

  • Page 19

    About the IP Phone 2002 19 Call features and Flexible Feature Codes System administration is required for call features and Flexible Featur e Codes (FFCs). Contact your system a d ministrator to configur e these features and codes o n your telephone. Call features and FFCs must be assigned to your telephone an d supported by system software. Securi[...]

  • Page 20

    About the IP Phone 2002 20 Note: The default setting for Password Protection is off. To turn Password Protection On/Off : 4. Use the dial pad to enter your password at the prompt. 5. Press the Up/Down navigation keys to scroll and highlight New Password . 6. Press the Select key. 7. Use the dial pad to enter the ne w password. 8. Press Select to ac[...]

  • Page 21

    About the IP Phone 2002 21 3. Use the dial pad to enter your password (if Password Protection is enabled). 4. Press the Enter key. 5. Press the Up/Down navigation keys to highlight one of the following: — Enable Password Protection — Disable Passwo rd Protection 6. Choose one of the following: — Yes to accept the select ion. — No to return [...]

  • Page 22

    Enter and edit text 22 Enter and edit text You can enter and edit text on your IP Phone 2002 using the following methods: • Enter and edit text using the teleph one dialpad. • Edit text using the soft keys. Enter text using the dialpad You can use the dialpad to enter te xt when you use fe atures such as Personal Directory, Redial List, and Cal[...]

  • Page 23

    Enter and edit text 23 7. Press th e Choose soft key to select a symbol. 8. Press th e Next soft key to submit your changes. Table 1 describes the soft key editing functions on the IP Phone 2002. Table 1: Editing so ft key descript ion Key Description Cancel Action is cancelled. Choose Select a symbol. Clear Clear the input field. Case Switch the n[...]

  • Page 24

    Connect the IP Phone 2002 components 24 Connect the IP Phone 2002 components Before you begin Steps 1. Connect one end of the handset cor d to the handset jack (identified with a handset icon) on the back of the telephon e. Connect the other end to the jack on the handset. 2. Choose o ne of the follo wing connec tions: a. For a telephone not sharin[...]

  • Page 25

    Connect the IP Phone 2002 components 25 5. Secure the telephone fo otstand to the telephone base . Use the angle grip on the top back of th e telephone to change position. Figure 4 shows connections on the IP Phone 2002 . Figure 4: IP Phone connections[...]

  • Page 26

    Configure options on the IP Phone 2002 26 Configure options on the IP Phone 2002 The IP Phon e 2002 Services menu lists the following submenus: •T h e Telephone Optio n menu enables you or your system administrator to configure teleph one preferences. • Password Admin menu enables you or your system administrator to change the Station Contro l [...]

  • Page 27

    Configure options on the IP Phone 2002 27 Use the Telephone Option menu To use the Telephone Option menu: 1. Press the Services ke y. 2. Press the Up/Down navigation keys to scroll and highlight Telephone Option . 3. Press the Select key. 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the [...]

  • Page 28

    Configure options on the IP Phone 2002 28 Adjust volume To adjust the volume, press the Services key and select Volume adjustment… from t he Telephone Option menu. Choose one of the following: • Ringer • Handset • Handsfree • Buzzer To adjust Ringer volume: 1. Press the Up/Down navigation ke ys to scroll and highlight Ringer . 2. Press th[...]

  • Page 29

    Configure options on the IP Phone 2002 29 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Opti on menu. — Press the Cancel key to keep existing settings. or[...]

  • Page 30

    Configure options on the IP Phone 2002 30 To adjust Hand set listen volume : To adjust the Ha ndsfree listen volume: 1. Press the Up/Down navigation ke ys to scroll and highlight Handset li sten . 2. Press the Select key. 3. To increase or decr ease the volume, do one of the following: — Press the Lower/Higher soft keys. —P r e s s t h e Up/Dow[...]

  • Page 31

    Configure options on the IP Phone 2002 31 3. To increase or decr ease the volume, do one of the following: —P r e s s the Lower/Higher soft keys. —P r e s s t h e Up/Down navigation keys. 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Opti on menu. — Press the Cancel key to keep e[...]

  • Page 32

    Configure options on the IP Phone 2002 32 To adjust the He adset listen volu me: To adjust the Buzzer vol ume: 1. Press the Up/Down navigation keys to scroll and highlight Headset li sten . 2. Press the Select key. 3. To increase or decr ease the volume, do one of the following: — Press the Lower/Higher soft keys . —P r e s s t h e Up/Down navi[...]

  • Page 33

    Configure options on the IP Phone 2002 33 3. To increase or decr ease the volume, do one of the following: — Press the Lower/Higher soft keys. —P r e s s t h e Up/Down navigation keys. 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Opti on menu. — Press the Cancel key to keep exis[...]

  • Page 34

    Configure options on the IP Phone 2002 34 Adjust display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Option menu. Note: If you have a Nortel Networks IP Phone KEM attached to your telephone, adjusting the telepho ne’s LCD screen contrast also adjusts the displ[...]

  • Page 35

    Configure options on the IP Phone 2002 35 Select a language The display is available in multiple lan guages. To choose a language, press the Services key and select Language… from the Te lephone Option menu. To select a languag e: 1. Press th e Up/Down navigation keys to scroll and highlight the desired language (for example, German [De utsche]).[...]

  • Page 36

    Configure options on the IP Phone 2002 36 Select Date/Time format Several Date/Time formats ar e available. Formats are ba sed on the 12-hour and 24- hour clocks. To select a date/time format, press the Services key and select Date/Time … from the Telephone Option menu. To select date and time form at: 1. Press th e Up/Down navigation keys to scr[...]

  • Page 37

    Configure options on the IP Phone 2002 37 Display diagnostics The Display diagnostics option tests th e telephone’s display screen and indicator lights. To access di splay diagnostics, press the Servic es key and select Display Dia gnostics from the Telephone Option menu. To select Display diagn ostics: 1. Press the Up/Down navigation ke ys to sc[...]

  • Page 38

    Configure options on the IP Phone 2002 38 Choose Local DialPad Tone The Local DialPad Tone op tion produces Dual-Tone Multi-Frequency (DTMF) so unds, a s ingle tone, o r no soun d when you press a key on the dialpad. To choose a local dial pad tone, press the Services ke y and select Local DialPad Tone from the Telephone Option me nu. To choose a L[...]

  • Page 39

    Configure options on the IP Phone 2002 39 Choose Ring type The Ring type… option sets the telephone’s ring tone. To choose a ring type, press th e Services key and select Ring type… from the Telephone Option menu. To choose a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. 2. Press the Play key t[...]

  • Page 40

    Configure options on the IP Phone 2002 40 Enable Call Timer The call timer measures how long you ar e on each call. To enable call timer, press the Services key and select Call Timer from the Telephone Option menu. To enable Cal l Timer: 1. Choose one of the following: — To turn on the Call timer, press the On key. — To turn off the Call timer,[...]

  • Page 41

    Configure options on the IP Phone 2002 41 Enable OnHook Default Path The OnHook Defa ult Path option allo ws you to use a headse t or the Handsfree feature to operate your IP Phone while it is o n -hook.To enable OnHook Default Path, press the Services key and select OnHook Default Path from t he Telephone Option menu. To enable Onhoo k Default Pat[...]

  • Page 42

    Configure options on the IP Phone 2002 42 Change feature key labels The Change featu re key label option renames the label displayed next to each feature key or restores the default labels to the keys. To rename feature ke y labels, press t he Services key and select Change feature key labels from the Telephone Option menu. Note: If a feature key i[...]

  • Page 43

    Configure options on the IP Phone 2002 43 Restore the default labe ls To restore default labels, pr ess the Services key and select Change featu re key labels f rom the Telephone Option menu. 1. Press the Select key. 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press Yes to change al[...]

  • Page 44

    Configure options on the IP Phone 2002 44 View set information The set information option displays th e following set-spec ific information: • IP Address • Hardware ID of the IP Phone • Current firmware version To view set info rmation, press the Services key and select Set Info from the Telephone Option menu. To view set information: Configu[...]

  • Page 45

    Configure options on the IP Phone 2002 45 Configure the Callers List log You can config ure the Calle rs List to log all incoming calls or only unanswere d calls. The default setti ng is “Log all calls”. To log unanswered calls on ly, press the Services key and select Call Log Option from the Telephone Option menu . To log only u nanswered call[...]

  • Page 46

    Configure options on the IP Phone 2002 46 Configure New Call indication You can configure the IP Phone 20 02 to display a message to indicate a new incoming call was received. The defau lt setting is “O n”. To configure new call indication, press the Services key and select Call Log Option from the Telephone Option menu. To configure New Call i[...]

  • Page 47

    Configure options on the IP Phone 2002 47 Configure Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as defined in your Personal Dir ectory. The default setting is “Off”. To configure Preferred Name Match, press the Services key and select Call Log Option from the Telephone Option menu. To configure Pre[...]

  • Page 48

    Configure options on the IP Phone 2002 48 Configure Area Code set-up The Area Code set-up menu e nables a user to save up to 3 area codes. When an incoming call arrives with an are a code that matches one of the 3 stored ar ea codes, the in coming call num ber is re-order ed to display t he telephone number followed by the area code (a s opposed to[...]

  • Page 49

    Configure options on the IP Phone 2002 49 To edit area code display: 6. Choose one of the following: —P r e s s t h e Select soft ke y to sav e the setting. — Press the Cancel key to keep the existing settings. 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Press the Select soft key. 3. Press the Up/Down navig[...]

  • Page 50

    Configure options on the IP Phone 2002 50 Configure Name Display format You can configure the IP Phone 20 02 to display the name of the incoming calling party in the following formats: • first name/last name • last name/first name To configure name di splay format, press the Services key and select Call Log Option from the Telephone Option menu[...]

  • Page 51

    Configure options on the IP Phone 2002 51 4. Choose one of the following: —P r e s s t h e Select soft ke y to sav e the setting. — Press the Cancel key to keep existing settings. or[...]

  • Page 52

    Make a call 52 Make a call This section describ es features asso ciated with making a call. There are several ways to make a call from an IP Phone 2002. Use Off-hook dialing Use On-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodb[...]

  • Page 53

    Make a ca ll 53 Use Handsfree dialing Use Handsfree dialing to use a built-in micr ophone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Hand set and Handsfr ee mode. 3. Dial the n umber when t he dial tone sounds. 4. When the called party a nswers, lift th e handset. 5. To terminate the call, cho[...]

  • Page 54

    Make a call 54 To discontinue a handsfree call: To mute a handsfree call: To switch from Hands free to Han dset mode: To switch from Handset mode to Handsf ree mode: Press the Goodbye key. 1. Press the Mute key. The LED indi cator flashes. 2. Press th e Mute key again to return to a two-way handsfree conversation. Lift the handset. 1. Press the Han[...]

  • Page 55

    Make a ca ll 55 To use a headset: To switch from Hand sfree to he adset: Use the Directory applications You can make calls using var ious Directory applications available on your IP Phone 2002. The applications include: • Corporate Directory • Personal Directory • Callers List • Redial List 1. Connect the headset to the headset jack or the [...]

  • Page 56

    Make a call 56 Make a call using Corp orate Directory The Corporate Directory feature provides an alp habetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corpor ate Directory numbers.To use Corporate Directory, pres s the Directory key and select Corporate Directory . To search for[...]

  • Page 57

    Make a ca ll 57 Make a call using Personal Directory The Personal Directory featur e allo ws you to store a maximum of 100 entries consisting of names and numb ers. To use Personal Directory, press the Directory key and select Personal Directory . For information on how to configure and use Persona l Directory, refer to “Personal Directory” on [...]

  • Page 58

    Make a call 58 Make a call using Callers List The Callers List feature auto matica lly stores up to a maximum of 100 callers. After 100 callers h ave been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Dir ectory key and select Callers List . Fo r information on how to configure and use Callers List refer[...]

  • Page 59

    Make a ca ll 59 Make a call us ing Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone number s. To use Redial List, press the Direct ory and select Redial List . For inform ation on h ow to config ure and use Redial List, refer to “Redial List” on page 117. To use Redial List: Use Predial Use th[...]

  • Page 60

    Make a call 60 To edit a Predial nu mber: Use AutoDial Use the AutoDial feature to display, store, and auto matically dial telephone numb ers. 3. Lift the handset when the called party answers or, if in Handsfr ee mode, begin to speak. 1. Use the dialpad to enter the number . 2. Choose one of the following: — To erase all nu mbers, press the Clea[...]

  • Page 61

    Make a ca ll 61 To store an AutoDial number: To display an AutoDial number: 1. Without lifting the handset, press the appropriate Au toDial key. Note: The display screen displays the word “Autodial” next to the appr opriate key. 2. Using the dial pad, dial the telephone number (incl uding ac cess code) to be stored on the selected AutoDial key.[...]

  • Page 62

    Make a call 62 To use AutoDia l: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number associated with that key.[...]

  • Page 63

    Make a ca ll 63 Activate Ring Again Use the Ring Again feature if you rece ive a busy tone or if there is no answer. Your IP Phone rings wh en the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notifica tion: 1. Dial a number and receive a busy to[...]

  • Page 64

    Make a call 64 To deactivate Ring Again before n o tification: Redial the last number called Use the Last Number Re dial feature to autom atically redial the last dial ed number. To use Last Number Redial: Choose one of the following: — Press the RingAgain key a second time. — Press the RingAgain Deactivate FFC. Choose one of the following: 1. [...]

  • Page 65

    Make a ca ll 65 Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-di git code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call numbe r: To make a Speed Call: 1. Press the Speed Call Controller key. The triangular icon flashes, indi cating[...]

  • Page 66

    Make a call 66 Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that overr ide dialing restr ictions placed on your tele phone. To make a Syst em Speed Call: Make a call using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: 1. Lift the handset. 2. Choose one of the follo[...]

  • Page 67

    Make a ca ll 67 Make an Intercom call Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to ea ch member. To make an Int ercom call: To answer an Intercom call while on a line other than your Intercom group line: 1. Lift the handset. 2. Press th e Intercom key. 3. Dial the one- or two-digit code for the [...]

  • Page 68

    Answer a c all 68 Answer a call Each incoming call causes the telepho ne to ring, the LCD indicator to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following: •L i f t t h e handset. • Press the Handsfree button lo cated on the left side of the handset. • Press the line (DN) key beside the LCD indicator [...]

  • Page 69

    While on an active ca ll 69 While on an active call This section describ es features ava ilable during an active call. Place a call on hold Use the Hold feature when talkin g on one line and another call arrives on a second line. Reta in the original call by putt ing it on hold and then answer the second call. To place a call on hold: To retrie ve [...]

  • Page 70

    While on an active c all 70 Transfer a call Use the Transfer feature to redirect a call to the appr opriate pe rson. To use the Transfer feat ure to direct a call to a third par ty: To return to the original call, if the transfer is incomplete: 1. Press the Transfer key. The othe r party is on hold and a dial tone soun ds. The LCD indicator light f[...]

  • Page 71

    While on an active ca ll 71 Use Timed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . To use Timed Reminder Recall: 1. Press th e Transfer key. The call is put on hold. 2. Dial the number to which the call is being transferre d. 3. Choose one of the following to start the r[...]

  • Page 72

    While on an active c all 72 If the tran sferred ca ll is not answered, your telephone rings: Use Attendant Recall Use the Attendant Recall feature to contact an atten dant during a call and to connect the call to the attendant. To contact the atten dant while on a call: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the f[...]

  • Page 73

    While on an active ca ll 73 Use Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any telephone. Using Call Park doe s not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park Extension can be set to automatically park most calls. To park a call on the System Park D[...]

  • Page 74

    While on an active c all 74 To park a call using the SPRE code or FFC: To retrieve a parked call: 1. Choose one of the following. — Press the Transfer key. — Press the Conference key. 2. Dial the Call Park FFC. 3. To use an altern ate DN from the System Park DN or your own DN, dial the DN where you want to par k the call. Otherwise, proceed to [...]

  • Page 75

    While on an active ca ll 75 Record a Calling Party Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account numbe r, during an established call. To record a caller’s number for acc ounting purposes: 3. Dial the DN where yo u parked th e call. Note: If a parked call is not retrieved within a spe[...]

  • Page 76

    While on an active c all 76 Display incoming calls Use the Display feature to display a second incoming calle r’s number and name (if available) during an active call, without interfering with the call in progress. To view the infor mation on an incoming call whil e on a call in progress: Trace a Malicious call Use the Malic ious Call Tra ce feat[...]

  • Page 77

    While on an active ca ll 77 To use Call Trace without a Call Trace key: 1. Choose one of the following: — Press the Transfer key. — Press the Conference key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect. or[...]

  • Page 78

    Incoming calls 78 Incoming calls This section describ es features that are used with incoming calls. Activate Automatic Answerback When the Automa tic Answerback fe ature is active, your s et automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automa tic Answerback: To d[...]

  • Page 79

    Incoming calls 79 To answer an incoming call in another call pickup group: To answer a call at a specific extension in any pickup group: 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Press the Group Pickup key or enter the Pickup Group FFC. 3. Dial the pickup group number [...]

  • Page 80

    Incoming calls 80 3. Dial the DN of the telephone that is ringing (in your ca ll pickup group). If the pickup DN or group number is invalid (an overflow burst tone sound s and the screen displays Goodbye and tr y again) , press the Goodbye key.[...]

  • Page 81

    Incoming calls 81 Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answ er the new call. To answer an incomin g call while on another call: To return to the first t elephone call: 1. When the incoming call tone sounds, press the Hold key to put the current [...]

  • Page 82

    Incoming calls 82 If you do not have a Call Wa iting key: 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. (Goodbye)[...]

  • Page 83

    While away from your desk 83 While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Use the Call Forward featur e to direct incoming calls to ri ng on another line (DN). If the telephone is ringi ng, the call cannot be forwarde d. To forward your calls or change the forward number: To dea[...]

  • Page 84

    While away from your desk 84 To reinstate Call For ward to the same number: Use Internal Call Forward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originat ing outside your te lephone system still ring at your telephon e. Current incoming calls cannot be forwarded. To forward internal cal[...]

  • Page 85

    While away from your desk 85 To deactivate Int e rnal Call Forward: To reinstate Call For ward to the same number: Use Remote Call Forward Use the Remote Call Forward featu re to forward calls (from any telephone other than your own) to any telephone. To activate Remote Ca ll Forward: Choose one of the following: — Press the Internal Call Forward[...]

  • Page 86

    While away from your desk 86 To deactivate Remo te Call Forward: 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7). 6. Dial the number to which calls are being forwarded. If calls ar e forwarde d to an invalid number, a fa st busy sig[...]

  • Page 87

    While away from your desk 87 Secure your telephone Use the Electronic Lock feature to prevent other s from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Statio n Control Password, please refer to “Security features” on page 19. To lock your t elephone: 5. A[...]

  • Page 88

    While away from your desk 88 To unlock your tele phone: 1. Lift the handset. 2. Dial the Electronic Loc k Deactivate FFC. 3. Dial your Station Control Password . 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN. (Goodbye)[...]

  • Page 89

    Talk with more than one person 89 Talk with more than one person This section desc ribes features tha t enable conver sations between mo re than two pe ople. Use the Call Join feature Use the Call Join feature to connect a call to a curr ent active call. This creates a conference between the two calle rs and yourself. To connect a call on hold (on [...]

  • Page 90

    Talk with more than one person 90 Set up a Conference call Use the Conference featur e to set up a conference call for three o r six people including yourself. The number of pe ople the conference feature supports depends on your telephone's configu r ation. To set up a conference call: If the person you atte mpt to add to the confe rence is u[...]

  • Page 91

    Talk with more than one person 91 2. Press the line (DN) key beside the flashing status icon to return to your original call .[...]

  • Page 92

    Talk with more than one person 92 Use the Conferee Selectable Display and Disconnect feature Use the Confer ee Selectable Display and Disconnect feature to list active conferees and disconnect a co nferee from the conference call. To view active conferees: To disconnect a con feree: 1. While on a conference call, press the Conferee Selectable Displ[...]

  • Page 93

    Talk with more than one person 93 Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a tim e, until they all answ er. To call group members: 3. Choose one of the following: — For a single conferee, pr ess the Goodbye key. If configured, the Conference Count Display returns an updated to tal count[...]

  • Page 94

    Talk with more than one person 94 To answer a Group Call: 2. Press th e Group Call key or enter the Group Call FFC . — The feature automatically calls al l group members. The ico n flashes until all members answer. — The telephone numb ers of the group members appear on the disp lay as they answer. When the last person answers, the Group Call i[...]

  • Page 95

    Talk with more than one person 95 To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However, the members of the gr oup call can disconnect from the call and not affect other me mbers on the call. (Goodbye)[...]

  • Page 96

    Work without interruption 96 Work without interruption This section describes a feature that provides uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear bu sy to all callers. To activa te Make Set Busy: To deactivate Make Set Busy: Choose one of the following: — Press the Make Set Bu sy key[...]

  • Page 97

    Additional call features 97 Additional call features Contact your system administrator to determine if the following call features are available on your te lephone. Use AutoDial Transfer Use the AutoDial Transfer feature to tran smit digits throug h your AutoDial key to the Central Office after a Trunk Switch hook Flash. You must be on a Central Of[...]

  • Page 98

    Additional call features 98 Use the Buzz feature Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two telephones that are linked togethe r enable one person to signal the other. The person signaled h ears a buzz. To buzz the telephon e linked to your telephone: Press the Buzz key.The telephone linked to your teleph[...]

  • Page 99

    Additional call features 99 Use Call Page Connect to make an announcement Use the Call Page Connect fe ature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and discon nects the telephones. The telephones must re -access the page trunk. To connect to Call Page: 1. Lift the handset. 2. Dial the Page T[...]

  • Page 100

    Additional call features 100 Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhoo k Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex /Exchange Line Switchhook Flash: Charge a call or charge a forced call Use the Call Charge feature to charge [...]

  • Page 101

    Additional call features 101 To charge a call in progre ss: 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, di al the number. 1. Choose one of the following: — Press the Transfer key. — Press the Conference key. 2. Choose one of the following: — Press the Charge k[...]

  • Page 102

    Additional call features 102 To charge a call to an account when you transfer a call: 1. Press the Transfer key. The call is on hold. 2. Choose one of the following: — Press the Charge key. — Dial the Call Detail Re cording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to where the call is to be trans ferred. 5[...]

  • Page 103

    Additional call features 103 To charge a call to an acc ount when you add someone to a conferen ce call: 1. Press the Conference key. The call is placed on hold. 2. Choose one of the following: — Press the Charge key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the[...]

  • Page 104

    Additional call features 104 Use Enhanced Override Use the Enhanced Override feature to override an active call after yo u attempt a Forc ed Camp-on. Use Enhanced Over ride to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signa l after dialing a tele[...]

  • Page 105

    Additional call features 105 Use Forced Camp-on feature Use the Forced Camp-on featur e to automatically ring another telephone (internal or external) imme diately afte r that telephone disconnects from its current call. To use For ced Camp-on: Answerin g a call camped-o n to your extensi on: You receive a busy signa l after dialing a telephone num[...]

  • Page 106

    Additional call features 106 Override a busy signal Use the Override feature to overrid e a busy signal and inte rrupt another call. To override a busy/enga ged signal: 1. Dial a telephone number and re ceive a busy signal. 2. Choose one of the following: — Press the Override key . — Enter the Override FFC. The peop le in the targeted call rece[...]

  • Page 107

    Additional call features 107 Use Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call. To use Privacy Release in an establis hed state: Use Radio Page Use an Radio Page feature to page a per son and stay on the line until they answer. The paged person answe rs the call after entering a speci[...]

  • Page 108

    Additional call features 108 To use Automat ic Post selection: The called party is either busy on the telep hone or away from their desk. To page the called party, th ere is no need to redial th e number of the called party. 4. If your call go es unanswere d for a preset time period and a 15-second hig h- pitched tone so unds followed by sile nce, [...]

  • Page 109

    Additional call features 109 To answer a Radio Page: If you carry a Radio Pager, a page indi cates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. Use Voice Call Use the Voice Call feature to page another person or make an announcemen t through so meone el[...]

  • Page 110

    Additional call features 110 To respond to a voice c a ll: Your telephone rings once and the caller's voice transmits through your speaker . Lift the handset.[...]

  • Page 111

    Additional features 111 Additional features Personal Directory Use the Personal Director y featur e to create and store up to 100 director y entries. A Personal Directory entr y can contain: • last name (up to 24 character s ) • first name (up to 24 characters) • telephone numb ers (up to 31 characters ) To use Personal Directory, press the D[...]

  • Page 112

    Additional features 112 To edit a n entry: 4. Press the Next soft key. 5. Use the dial pad to enter the na me. 6. Choose one of the following: — Press the Done key to save the new entry. —P r e s s t h e Cancel key to return to the Add screen. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Edit soft[...]

  • Page 113

    Additional features 113 To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel key. or[...]

  • Page 114

    Additional features 114 To search for an entry : Callers List The Callers List feature logs all incomi ng calls. Callers List can stor e up to 100 entries in the list. When the list is full, the system over-wri tes the oldest entry. Use the Callers List feature to review missed ca lls and to dial calls. The Callers List contains: • the caller’s[...]

  • Page 115

    Additional features 115 To dial an ent ry: To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel[...]

  • Page 116

    Additional features 116 To delete the entire Caller s List: 1. Press the Delete key. 2. Choose one of the following: — Yes to delete entire Callers List. — No to return to the previous screen. or[...]

  • Page 117

    Additional features 117 Redial List The Redial List feature logs all outgoi ng calls. Redial List can store up to 20 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Redial List feature to review calls made and to redi al previously dialed calls. The Redial List contains: • the last and first name of th[...]

  • Page 118

    Additional features 118 To delete an entry: To delete th e entire Redial Li st:. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel key. 1. Press the Delete key. 2. Choose one of the following: — Yes to delete enti[...]

  • Page 119

    Additional features 119 Virtual Office When you are away from your office telephone, use the Virtua l Office feature to transfer calls, and all of your office telephone’s features, to a remote teleph one. Note 1: Consult yo ur system ad ministra tor to verify if the Virt ual Office feature is available for your use. Note 2: When designat ed as th[...]

  • Page 120

    Additional features 120 4. At the prompt, enter your User ID. 5. Press the Select key. 6. At the prompt, enter the home Station Control Password (SCPW) . Note 1: If the User ID is not found locally, the message “L ocating Remote Server” displays. Note 2: After three failed login attempts, wait one hour befo re attempting to log in again or cont[...]

  • Page 121

    Additional features 121 Virtual Office on your Remote telephone The following figures show various IP Phones lo gged on to an IP Phone 2002 using Virtual Office. Figure 5: Logged on to an IP Phone 2002 Figure 6: Logged on to an IP Phone 2002 usin g an IP Phone 2004[...]

  • Page 122

    Additional features 122 Figure 7: Logged on to an IP Phone 2002 usin g an IP Softphone 2050. A User information line appears on all displays listing the number of your office telephone. Virtual Office on yo ur Office telephone When activated for Virtual Office by a remote telephone, your office telephone is logged ou t and no longer operation a l. [...]

  • Page 123

    Additional features 123 To regain op eration of a telep hone being used for Virtual Offi ce: Virtual Office logout To log out fr om a remote telephone: Choose one of the following: 1. To completely disconnect your office telephone from the remote tele phone: a. Press the Home key. b. Enter your User ID and password (this logs th e office tele phone[...]

  • Page 124

    Additional features 124 Troubleshoot Virtua l Office When you use Virtual Office, error messages may display on-screen. Table 2 lists error messages and actions to correct the cau ses. Table 2: Troubleshoot Vi rtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is active (not idle). Wait for remote IP[...]

  • Page 125

    Additional features 125 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for th e lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Passw ord. Notify system administrator. Permission Denied (3) Incorrect User I[...]

  • Page 126

    Additional features 126 Media Gateway 1000B The Media Gateway 1000B (MG 1000 B) telephone can operate in Nor mal or Local mode. Normal Mode The telephone registers with the Main Office and receives telepho ne services from the Main Office. At an y time during Normal Mode, you can check local mode functio nality (make and receive calls) b y enabling[...]

  • Page 127

    Additional features 127 Test Local Mode Use Test Local Mode to check local mode fun ctionality (make and recei v e telephone calls). Th is is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. Resume Normal Mode Use the Resume Nor mal Mode comman d to return to Normal Mode after testing survival functionality. Note: If [...]

  • Page 128

    Additional features 128 Troubleshoot MG 1000B When using MG 1000B, error messages ma y display on your screen . Table 3 lists error messages and actions to correct the cau ses. 3. Press the Select key (the telephone registers back to the Main Office). Table 3: Troubleshoot MG 1000B Display Message Probable Cause Actions Local Mode Test Local mode. [...]

  • Page 129

    Hospitality features 129 Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your teleph one, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music [...]

  • Page 130

    Hospitality features 130 To quit an Automat ic Wake-Up call : To verify the time fo r the Automatic Wa ke-Up call: 1. Lift the handset. 2. Dial the Automati c Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake-Up Verify FFC. 3. Dial the Automati c Wake-Up time in a 24-hour time fo rmat (hhmm). If your query[...]

  • Page 131

    Hospitality features 131 Activate Message Registration Use the Message Registration fe ature to read, change, or reset meters that log your hotel telephone calls. To read me ters: To change a meter: 1. Press the Message Reg i stration key. 2. Dial the room DN. 3. Press the Message Reg i stration key. 1. Press the Message Reg i stration key. 2. Dial[...]

  • Page 132

    Hospitality features 132 To reset a meter to zero: 5. Press the Message Reg i stration key. 1. Press the Message Reg i stration key. 2. Dial the room DN. 3. Press th e * key. 4. Press the Message Reg i stration key.[...]

  • Page 133

    Hospitality features 133 Use Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the telep hone in each room. To enter cleaning st atus: 1. Press the Room Status key. 2. Dial the DN for the room for which the cleaning status is being changed. 3. Dial one of the followi[...]

  • Page 134

    Hospitality features 134 Display Room Status Use the Room Status feature to prin t the status of a room using the Display Module. To read the status of a room: 6. Press the Room Status key. 1. Press the Room Status key. 2. Dial the DN for the room. The DN displays followed by a two- digit code.The first digit indicates the occupancy status: 0 = Roo[...]

  • Page 135

    Hospitality features 135 Changing the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN displays followed by a two- digit code.The second digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room : 1 = Cleaning requeste d 2 = Cleaning in progr[...]

  • Page 136

    Flexible Feature Codes (FFCs) 136 Flexible Feature Codes (FFCs) Use Table 4 to keep track of the FFCs assigned by your system administra tor. Table 4: Flexible Featu r e Codes (Part 1 of 2) FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivate Automatic Wake-Up Verify Malicio[...]

  • Page 137

    Flexible Feature Codes (FFCs) 137 RingAgain Deactivate Virtual Office T erminal Log Off Station Control Password Change Virtual Office Term inal Log On Table 4: Flexible Featu r e Codes (Part 2 of 2) FFC Feature FFC Feature[...]

  • Page 138

    Accessories 138 Accessories IP Phone Key Expansion Module (KEM) The Nortel Ne tworks IP Phon e Key Expans ion Module (KEM ) is an optional hardware module that provides additional lin e appearances and feature keys on yo ur IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a total of 48 addition al keys. For more inform[...]

  • Page 139

    Terms you should know 139 Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone numbe r programmed on th e AutoDial key for one- touch dialing. Callers List A list of all incoming calls (maximum 100 entr ies). Calling Party Name Display (CPND) Information appearing on the L CD display screen such as the cal[...]

  • Page 140

    Terms you should know 140 Directory Number (DN) A number consisting of one to se ven digits for a telephone. Also known as an extension number . Expand to PC A fixed key on your teleph one reserved for future feature development. An audible non-wor king tone is generated along with a display message “Service no t available” if this key is press[...]

  • Page 141

    Terms you should know 141 Hold key A fixed key used to place an active call on hold. Information display Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2002, the information ar ea is a 1-line by 24-character display. If the text message exceeds this area , a scroll arrow icon indicates that you must use the scrol[...]

  • Page 142

    Terms you should know 142 More.. An option allowing access to the mu ltiple layers of the soft keys. Soft keys ar e the four keys locat ed direct ly below t he display area. Mute key A fixed key us ed to listen to the caller without transm itting. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the LC[...]

  • Page 143

    Terms you should know 143 Primary directory number The main extension number on your teleph one. Private Line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions ca nnot be dialed from a private line. Programmable line (D N)/fea ture [...]

  • Page 144

    Terms you should know 144 Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly belo w the display area have four programmab le layers. The layers ar e accessed thro ugh the More.. key. These keys are also u sed to configure parameter s in the Telephone Option menu. Speaker key A fixed key [...]

  • Page 145

    Terms you should know 145 User Interface Screen displays that interact with the end user as a result of an action or event. Volume control bar A rocker bar you press to in crease or decrease the vo lume of the ringer, handset, headset, speaker and the Handsfree feature.[...]

  • Page 146

    Terms you should know 146[...]

  • Page 147

    Index 147 Index A About the IP Phone 2002 11 Answer a call 68 Attendant 139 Attendant Recall 72 AutoDial 60, 13 9 AutoDial Transf er 97 Automatic Answerback 78 Automatic Wake-Up 129 B Basic features 11 Buzz feature 98 C Call features and Flexible Feature Codes 19 Call Forward 83 Call Join 89 Call Page 99 Call Page Connect 99 Call Park 73 Call Picku[...]

  • Page 148

    Index 148 E Electronic Lo ck 87 Enhanced O verride 104 Expand to PC key 17, 140 F Fastbusy signal 140 Feature display 140 Fixed key 14 0 Flexible Feature Code (FFC) 79, 140 Flexible Feature Co des (FFCs) 136 G Goodbye key 14, 140 Group Call 93 H Handsfree 14 0 Handsfree dia ling 53 Headset key 16, 140 Hold key 14, 141 Hospitality features 129 Hot L[...]

  • Page 149

    Index 149 P Paging tone 142 Password Admin 142 Personal Directory 57 , 142 Place a call on hold 69 Predial feature 59 Primary director y number 143 Privacy Release 107 Private Lin e 143 Programmable line ( D N)/feature keys (self-labeled) 14, 143 Q Quit key 17, 143 R Radio Page 107 Record a Calling Party Number 75 Redial List 59, 143 Remote Call F [...]

  • Page 150

    Index 150[...]

  • Page 151

    [...]

  • Page 152

    Nortel Networks Communication Server 1000 IP Phone 2002 User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without no tice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Meridian 1, and Succession are trademark[...]