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Nortel Networks BCM 4.0 manual

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Table of contents for the manual

  • Page 1

    T elephone F eatur es U ser Guide BCM 4.0 Busines s Communic ations Manager Document S t atus: Stan da rd Document V ersion: 03 Part Code: N0060608 Date: June 2006 Return to Menu[...]

  • Page 2

    [...]

  • Page 3

    Pa g e 1 T elephone b utton icons Use this guide as a quick ref erence for accessing the f eatures of your telephone. More application-specific feature inf or mation is av ailable in the follo wing documen ts: • CallPilot T elephone Administration Guide f or V oicemail f eatures • Contact Center T elephon e Administration Guide f or Call Center[...]

  • Page 4

    Pa g e 2 Note: If your telephone does not have access to all the features listed in this guide, then either your telephone does not suppor t the f eature, or the feature has not been enabled on your telephone. Y our system administrator can provide details. Symbols used in this gui de: This guide uses the follo wing labe ls to indicate each type of[...]

  • Page 5

    Pa g e 3 T elephone features Background Music FEA T URE 86 Cancel: FEA TURE #86 Listen to music (provided by an e xter nal source or an IP source con nected to the system) through your telephone speaker when you are not on a call. Button Inquiry FEA TURE *0 Check what f eature is programmed on any b utton. Use when labeli ng but ton s. V ariances *[...]

  • Page 6

    Pa g e 4 Class of Service passw ord FEA T URE 68 plus COS passw ord Change the dialin g filters on a line or telephone, or gain extern al access to your system. Dialing filters determ ine which numbers y ou can dial. The COS pass word is provided by yo ur System Administrator to change your Cla ss of Ser vice. Conference FEA TURE 3 Establish a thre[...]

  • Page 7

    Pa g e 5 T o split a conference: Press the line or intercom button of on e caller to consult pri v ately while the other caller is on hold. Note : This feature is not a vailable f or multi-par ty co nf erence calls. T o re-establish the conference: Pre ss FEA TURE 3 . T o disconnect one party: 1. Press the line or intercom button fo r the caller yo[...]

  • Page 8

    Pa g e 6 Dialing modes FEA TURE *82 Use the f o llowing steps to choose one of three modes of dialing listed: 1. Press FEA TURE *82. 2. Press # to select the mode. 3. Press HOLD to store the mode. Standard Dial: Select a line, then dial the number . (Standard Dial is alwa ys av a ilable , ev en when another dialing mode is selected.) Automatic Dial[...]

  • Page 9

    Pa g e 7 Hold - Exclusive FEA T URE 79 or FEA TURE/HOLD T emporarily suspend a call and prev ent other telephones from picking it up . Hold - Au to FEA T URE 73 Cancel: FEA TURE #73 Set your telephone to automatically put a call on Hold when you pick up a second call, or prev ent your telephone from doing so. Def ault is Y es (f eature is on). Note[...]

  • Page 10

    Pa g e 8 Messages FEA TURE 1 Cancel: FEA TURE #1 Send a message to another telephone within y our system. T o view and reply to y our messages: 1. Press FEA TURE 65. 2. Press * and # to view y our message list. 3. Press 0 to call the person who left you the message. T o erase a message: Press HOLD while viewing a message. Movi ng line buttons FEA T[...]

  • Page 11

    Pa g e 9 Pa ge FEA TURE 60 and co de (1 to 3) and zone (0 to 6) Make a page announcement through either the inter nal (code 1) or e x ternal (code 2) speakers, or both (code 3). Zone 0 pages all zones. P age announce ments are programmed to timeout a fter a pre-selected amount of time, which is set by y our System Administrator. V ariances * (canno[...]

  • Page 12

    P age 10 Priority call FEA TURE 69 Interrupt a perso n on a call. A person on another call can press FEA TURE 85 (Do Not Disturb) to bloc k prior ity calls. V ariances *(r inging call) Privac y FEA TURE 83 Change the pr iv a cy setting f or an extern al line. If a line normally has privacy , this enables another telephone t hat shares the line to j[...]

  • Page 13

    P age 1 1 Service schedules FEA T URE 870 Display the modes that ha ve been tur ned on at a designated control set. Ringing servic es FEA T URE 871 Cancel: FEA TURE #871 T ur n on one of six schedules for alternative ringing and call answering arrangements from a designated control telepho ne. Restriction servic es FEA T URE 872 Cancel: FEA TURE #8[...]

  • Page 14

    P age 12 Time FEA TURE 803 Briefly display the time and date while you are on a call. T ransfer FEA TURE 70 Cancel: FEA TURE #70 Send a call to another telephone within your system, or to an e xter nal telephone. Y ou cannot transf e r a call on an externa l line to an extern al telephone, depending on the capab ilities of the lines. Make or answer[...]

  • Page 15

    P age 1 3 Call Displa y Ser vices The follo w ing f ea tures are av ail ab l e only if you subscribe to Call Display ser vices from y o ur local telephone company . Au to bu m pi n g F EA T U R E 815 Cancel: FEA T URE #815 Hav e the system automatically delete the oldest log item from a full Call Log, so that a new log item can be stored. Call info[...]

  • Page 16

    P age 14 Call log - passw ord FEA TURE *85 Program a f our-digit passw ord for your Call Log. T o reset a f orgotten passw ord, see your System Administrator. Logit FEA TURE 813 Store caller information for y our current call in your Call Log. ETSI feature Malicious Caller Identification (MCID) FEA TURE 897 must be entered 3 0 seconds after the cal[...]

  • Page 17

    P age 1 5 IP telephone features f or IP Phone 20XXs Using feature menu s FEA TURE *900, or (ser vices ke ys to access Feature menu) Activ ate a displa y menu of f eature options. 1. Press Pa g e+ (move forward) and Pag e - (mov e back) to scroll through the list. Y ou also can use the up and do wn navigation keys on the telephone . 2. When the feat[...]

  • Page 18

    P age 16 Hot Desking - setting up FEA TURE *999, or (se rvices keys to access F eature menu) Y ou can divert your Nor tel IP Phone configuration to another Nor tel IP Phone registered on the same system, using the Ho t Desking f eature. For instance, this f eature can be used if you are working temporar ily at another site, b ut you want to retain [...]

  • Page 19

    P age 1 7 Hot Desking - activating T o activate Hot Desking: On the telephone to which you are diverting your calls (yyy). 1. Enter Hot Desking. 2. Press Diver t . 3. At the DN prompt, enter the DN of y our telephone (xxx). 4. Press OK . The display reads Enter < > PW . 5. Enter the pass word for y our telephone (xxx). 6. Press OK . Hot Deski[...]