Nortel Networks M3902 manual

Nor tel Knowledge Netw ork Enterpr ise V oice Solutions Customer Documentation Meridian Digital T elephones M3901 M3902 M3903 M3904 User Guide[...]

38 While you are aw ay from your desk: Call Forward[...]

i Contents M3900 Series M eridian Digital Telephone 1 M3901 .......................................... ............................ ........................... 1 M3902 .......................................... ............................ ........................... 2 M3903 .......................................... ............................ ..[...]

ii Draft 0.01 Contents While o n an ac tive call 25 Place a call on H old .. ............................ ........................................... .... 25 Transfer a call (M3902) ......................... ............................ ................... 25 Transfer a call (M3903 an d M3904) ...... ............................ ...................[...]

iii Contents Addi tional Ca ll Featur es 52 Auto Dial Tran sfer Feature ............................. ....................................... 52 Use the buzz signal ......................... ........................................... .......... 52 Call Page to make an announcement ............................ ......................... 53 Centrex/E[...]

iv Draft 0.01 Contents Options List 79 Select a language ................... .......................................... ................... 80 Change a Featu re Key label (M3902) ................................. ................... 80 Change a Featu re Key label (M3903 an d M3904) .............. ................... 82 Adjust Screen contrast ......[...]

v Contents Access and use the Personal Directory 102 Access the Personal Director y .......... ............................ ....................... 102 Add a Personal Directory entry .................................... ....................... 102 Add an incomin g call .................................................. ....................... 104 A[...]

vi Draft 0.01 Contents Accessories for the M3900 S eries telephones 127 Accessory Connection Module (ACM) ................................................ .. 1 27 Analog Termina l Adapter (ATA) ......................................... ................. 1 27 Computer Telephony Inte gration Adap ter (CTIA) ................................. .. 127 Di[...]

1 M3900 Series Meridian Digital Teleph one M3900 Series Meridian Dig ital T elephone There are five models in th e M3900 Ser ies Meridian Digital T elephone Por tfolio. Thi s docu men t de scri bes the M3901 , M3902 , M3903 , and M3904 featu res and how to use them. The M3902 , M3903 , and M3904 a re descri bed in the main portion of this document.[...]

2 M3900 Series Meridian Digital Telephone M3902 The M3902 has one L ine (DN) Ke y , an d three Programma ble Soft Key s (self- labele d). M3902 telephone 553-8624 Message W aiting Light/ Incoming Call Indicator LCD Indicator Programmab le Soft K eys (self-labeled) Navigation K eys Handsfree K ey V olume Control Bar LED LED One Line (DN) Options Mes[...]

3 M3900 Series Meridian Digital Teleph one M3903 The M3903 has two Progr ammable L ine (DN )/Feature Ke ys (sel f-labe led) with t w o f e at u r e s o r l i n e s c o n fi gu re d o n e a c h k ey. I t a l s o h a s f o u r C o n t e x t S e n si t iv e So ft Keys (s elf-la beled). M3903 telephone 553-8625B Mute Message Waiting Light/ Incoming Cal[...]

4 M3900 Series Meridian Digital Telephone M3904 The M3904 , has six P rogrammabl e Line (DN) /Featur e Keys (sel f-labeled ), with t w o f e at u r e s o r l i n es c o n f i gu re d o n e a c h k ey. I t a l s o h a s f o u r C o n t e x t S e n s it iv e So ft Keys (self- labeled). M3904 telephone Message W aiting Light/ Incoming Call Indicator L[...]

5 Your Telephone’s Controls Y our T elephone’ s Controls Use t he V olume Contro l Bar to control the volume of the h andset, headset, speaker , ringer , and handsfre e. Increa se the volume by pressin g the right si de of the bar . Lower it by pressing the left side. / Y ou can ter minate an active call by pressing the Goodbye Key . The Goodby[...]

6 Your Telephone’ s Controls The Navigation Keys allo w you to scroll through Menus and lists on the display . / The Copy Key copies incoming or outgoing call numbers into the Personal Director y on the M3904 . The Quit Key ends a n active applic ation. Pressing the Quit Key does not affect the status of calls currently on your telephone . Note: [...]

7 Your Telephone’s Contro ls Line/Director y Number (DN) Key(s) are assigned to your M 3902 , M3903 , or M3904 . They c an be a Pr im ar y Di rect ory Numb er (PD N) or seco ndary DN(s) on th e M3903 an d M3904 . On the M3903 and M 3904 , the lower right hand Line/Feature Key on the first layer is you r Primar y Director y Number (PDN) Key . W he[...]

8 Terms you should know T erms you should know Attendant — The attendant is a telephone operator in your organization. Call Log — The Call L og can be co nfigured to store either unanswered or all incoming ca lls. These en tries can b e accessed thro ugh your di rector y menu. Call par ty informa tion —When your telephone rings, the display s[...]

9 Terms you should know Meridian 1, Meridian SL-100 — Th e Meridian 1 or the Merid ian SL-100 is your office communications syste m. More... — The More Key allows access to the multiple layer s of Programmable Soft Keys. These k eys are th e keys located b elow the disp lay on your telephon e. Off-hook — Off-hook is a term used to in dicate t[...]

10 Your telephone call featur es Y our telephone call features Y our network admi nistrator assigns featu res to your program mable featur e keys. Whenever this guide describe s a procedure that require s special co des ask your network admin istrator to provide these to you. T o access a feature , you press a Fe ature Key , or enter a Flexible Fea[...]

11 Your telephone call featu res T o swi tch from hand set t o hand sfree : 1. Press the Handsfree Key . 2. Re place t he ha n dset . T o use a he adset: Connect a headset to the headset jack or the ha ndset ja ck depend ing on the headset ty pe and the te lephone you are using . / Press the Headset Key ( M3903 and M3904 ). F or the M390 2 read the[...]

12 Your telephone call featur es Activate/deactiva te Group listening The Group listening feature allows others to listen to a call through the speaker while you are speak ing thr ough the ha ndset. This feat ure must be enabled by your network admin istrator . T o acti vate th e Grou p listen ing option: / 1. Press the Options Key . 2. U se the Na[...]

13 Your telephone call featu res T o deact ivate the Group lis tening option: / 1. Press the Options Key . 2. U se the Navigation Keys to scroll through the Options List an d highlight Group listening . 3. Press the Select Key . 4. Press the Off Key to turn Group listen ing of f. 5. Press the Done Ke y to sa ve ch an ges. 6. Press the Quit Key to e[...]

14 Your telephone call featur es Use the Predial feat ure The Predial feature a llows yo u to enter an d previ ew a numb er con tain ing up to 31 digits and m ake correction s before you dia l the numb er . T o us e Predi al: 1. Re place t he ha n dset , if it is of f the cradle. 2. Dial the numb er . Note 1: Press the Pause Key to insert a 1.5 sec[...]

15 Make a c all Make a call This secti on describ es featur es that you ca n use when y ou make a call. There a re several ways to make a call from your M3900 Series Meridia n Digital T elephone. T o make a cal l from your telephone, use the featu res describe d in this chap ter . To m a k e a c a l l : 1. Lift the handset . or or or Press the Line[...]

16 Make a c all Make a call while on-hook T o mak e a call while on- hook, leav e the handse t in the cr adle whil e you di al a numbe r . T o dial on-hook: 1. Press a Line (DN) Key . 2. Dial the nu mber wh en yo u recei ve d ial tone. 3. Lift the handset when the call ed party answers. Auto Di al Auto Dial lets you dedi cat e a fe atu re key t o a[...]

17 Make a c all 2. Dial the numb er to be stored on the Auto Di al Key . Note 1: The nu mber m ay co ntain u p to 31 digits. Note 2: If y ou are sto ring an ext ern al or long distance number, b e sure that the appropriate access codes are in cluded. 3. Press the Auto Dia l Key again. The number is stored on the key . Note: T o cha nge the k ey la [...]

18 Make a c all T o ca ncel Rin g Aga in befo re notif icati on: Press the Ring A gain Key a second time before hearing the no tification tone. Ring Again (M39 03 and M390 4) Use t he Ring Agai n feature when you d ial a number a nd receive a busy tone or no answer . The Ring Again fe ature lets you know when th e person you dialed is availab le or[...]

19 Make a c all Redial last number ca lled Last Number Redial allows you to automatically red ial the last number you dialed. This fea ture mu st be enabled b y your network administrator . T o use Last Number Redial when using the ha ndset: 1. Lift the handset . 2. Press a Line (DN) Key . T o use Last Number Redial when using handsfree: Press the [...]

20 Make a c all Use Speed Call (M3902) The Speed Call feat ure al lows you t o automa ticall y dial frequen tly call ed num bers by entering a one, two, or three digit access code. Contact your network administrator to determine the capaci ty of your Speed Call list. This will establish the numb er of digits you will en ter for eac h access code. A[...]

21 Make a c all Use Speed Call (M3903 and M 3904) The Speed Call feat ure al lows you t o automa ticall y dial frequen tly call ed num bers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of you r Speed Call list. This will establish the numb er of digits you will en ter for eac h acc[...]

22 Make a c all 3. Dial the Spee d Call code assi gned to the telephon e number . The numb er is automatica lly diale d. Make a Sys tem Speed Ca ll System Speed Call allows you to make a call by dial ing Speed Call codes which may override your telephone’ s cl ass of ser vice restrictions. The System Speed Call feature is se t up on the system by[...]

23 Make a c all Make an Intercom ca ll The Intercom feature connects a group of people together through an Intercom Key . Y ou ca n use th e Interc om featur e to ca ll a memb er of your i nterc om group by pressing a code assigned to each member of the group. Th e intercom group must be set up by your network a dministrator . T o make an Int ercom[...]

24 Answer a call Answer a call When you re ceive an in coming ca ll, your tele phone rings an d the LCD indic ator flashes. T o answ er a call: or Lift the handset . or or Press the Handsfree Key ( M3902 , M3903 , an d M3904 ). or or Press the Line (DN) Key be side the LCD indicator as it flashes. or / Press the Headset Key if you have a headset co[...]

25 While on an active call While on an active call This section de scribes feature s that you can use while on a n active call. Place a call on Hold Use t he Hold feature whe n you are talking with on e par ty and a sec ond call comes in on a second line. Y ou can answer the second call and retain the origin al call by putting it on H old. T o plac[...]

26 While on an active call / 3. W hen yo u hear the ring or a pe rso n answers, press the Tr a n s f e r Key to complete the call transfer . The LED indic ator goes from steady on to off. T o go back to the original call if the transfer is in complete: If the person you called is not avai la ble, p ress the Line (DN) Key to reconnect to the origina[...]

27 While on an active call T o go back to the original c all if the transfer is in complete: / 1. Press the Goodbye Key . 2. Press the Line (DN) Key with the flashing icon to return to your original call . Use Timed Reminder Recall Timed Remi nder Recall gives you a remin der tone when a c all you tr ansferred is not answer ed. T o use Timed Remind[...]

28 While on an active call If th e tran sfer red call is not answer ed, y our tel ephone r ings : 1. Lift the handset . 2. Press the Tr a n s f e r Key and re pea t the transfer (to a d if ferent DN). Note: If you transfer a call to a person an d they pick up the line while you are still on the line, p ress the Goodbye Key to complete the transfer [...]

29 While on an active call T o Par k a call on the Syst em Par k DN or your own DN: Press the Park Key . If there is a System Park DN, the call automatically parks on the System Park DN. Other wise, it parks on your DN. Note: For System Park on the Meridian SL-100, press the Directed Call Park Key followed by ££ ££ ££ ££ . Y ou receive a co[...]

30 While on an active call T o retr ieve a pa rked cal l: 1. Lift the handset . or 2. Press the Park Key . On the Meridian SL-100, yo u can retrieve the call by dialing the D irected Call Park Retrieval F AC or System Call Park Retrieval F A C. 3. Dial the DN wher e you park ed the call. Note: If a parked call is not retrieved within a specifie d p[...]

31 While on an active call T o park a call on a DN othe r than t he System Park DN on the M eridian 1 : 1. Press the Park Key . The screen displays Press OK to park call on 2190 (Whe re 219 0 rep resen ts the default System Park DN). 2. Dial the DN wher e you wan t to park the call. When yo u beg in dial ing, the scre en displays En ter digits, t h[...]

32 While on an active call T o retr ieve a pa rked call on the Merid ian 1: 1. Lift the handset . 2. Dial the DN wher e you park ed the call. Note: If a parked call is not retrieved within a specifie d period of time, it rin gs back to your telephone or to the attendant. Check with your network administrator to determine your specified period of ti[...]

33 While on an active call Calling Par ty Number (M3902) The Calling Par ty Number feature allows you to record a caller’ s number , for accounting purposes, while on a n established call. Note: This feature is not available on the Meridian SL-100. T o re cord a ca ller ’ s num ber: 1. Press the Calling Par ty Key . En ter number appe ars on th[...]

34 While on an active call T o reco rd a char ge accou nt numb er (Meridian S L-100): 1. Lift the handset and as k the ca lling party to hold 2. Flas h the swit ch hook 3. Dial the Account Code F AC. Y ou receive di al tone. 4. Dial the account code digits. 5. Flas h the swit ch hook. Y ou a re returned to your ca ll. Display incoming calls The Dis[...]

35 While on an active call T race a Malicious call Malicious Call T race provi des a wa y for you to t rac e nuisa nce cal ls. T he fea ture i s available for both intern al and exter nal calls. Wh en the key is pre ssed, your Direct or y N umb er a nd the tele phone n umber of the caller are recorde d fo r acces s by your network administrator . T[...]

36 Incoming calls Incoming calls This section d escribes featu res that you ca n use with in coming call s. Acti vate A utoma tic An swerb ack When Automatic Answerback is active, your set automatically answers in handsfr ee mode after o ne ring. Note: When Automatic Answerback is active, calls do not for wa rd to your voice message ser vice. T o u[...]

37 Incoming calls Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. This feature must b e enabled by y our netw ork administrator . T o answer a call in your own Call Pickup Grou p: 1. Lift the handset . 2. Press the Pickup Key or enter the Pickup R inging Number FF C (Meri[...]

38 Incoming calls Use Call W aiting Call W aiting puts your current call on hold, while you answer an in coming call. Example: Th e attendant rou tes an outside ca ll to you wh ile you are on an existi ng call. Call W aiting allows you to recognize th e call and respond to it. This featur e must be enabl ed by yo ur network a dministrator . T o an [...]

39 While you are away from your desk While you are away from your desk This section describes fea tures that y ou may wish to use when you are away from your desk. For ward calls (M3902) The Call Forward feature all ows you to direct your calls to ring a t another Line (DN). Y ou can not for ward calls while your telephone is ringing. T o for ward [...]

40 While you are away from your desk For ward calls (M390 3 and M 3904) The Call Forward feature all ows you to direct your calls to ring a t another Line (DN). Y ou can not for ward calls while your telephone is ringing. T o for ward your ca lls: 1. Press the For ward Key . The prev iously stor ed for ward n umber appears, if on e exists, and th e[...]

41 While you are away from your desk For ward internal calls only Internal Call For ward al lows only calls origin ating at inter nal DNs to ring at another DN . Calls originating outsid e your Meridian 1 system will still ring at your telephone . Y ou cannot for w ard calls wh ile your tele phone is r inging. T o for w ard your inter nal calls : 1[...]

42 While you are away from your desk Use Remote Call For ward The Remote Call F or ward feature allows you (from any tel ephone other than your own) to for ward your calls to an y telephone . T o use this fe ature you must have a Call For war d Key configu red on your tele phone. Note: On the Meridian SL-100, dial the Remote Access Director y Numbe[...]

43 While you are away from your desk T o ca ncel Re mot e Call Fo r wa rd: 1. Lift the handset . 2. If you call from a telephone outsid e the system, first dial your Direct Inward System Access number and wait for dial tone. 3. Dial the Remote Call For ward Deactivate FFC. 4. Dial your Station Contr ol Password. 5. Dial your DN. Y ou get a dial ton[...]

44 Secure your telephone Secure your telephone Y ou can lock your telephone with a password to prevent unauthorized u se of your telephone. Note: This featu re is not avail able on th e Meridian SL-100 . T o lock your telephone: 1. Lift the handset . 2. Dial the Electronic Lock Activate FFC and your Station Control Password. Note: If you per form t[...]

45 Talk with more than one per son T alk with more than one person This chapter describes fe atures which allow you to talk w ith more than one person at the same time. Set up a Conference ca ll (M3902) Yo u c a n s e t u p a Conference call for up to six peop le (inc luding yoursel f). Cont act your network administrator to determi ne the maximum [...]

46 Talk with more than one person Set up a Conference ca ll (M3903 and M3904) Yo u c a n s e t u p a Conference call for up to six peop le (inc luding yoursel f). Cont act your network administrator to determi ne the maximum number of people your system allows on a conference call. T o set u p a conf erence call: 1. Press the Conference Key while y[...]

47 Talk with more than one per son Join a call (M39 02) The Call Join feature allow s you to connec t an incomin g call to a call already in progress ther eby crea ting a confe rence ca ll. In ord er to use Cal l Join, yo ur telephone must be configured with either a second line (DN) or a Ca ll W aiting Key . T o conn ect a call on ho ld (on a dif [...]

48 Talk with more than one person Selectable Conferee Display an d Disconnect Y ou ca n v iew t he li st o f activ e co nfer ees b y usi ng the C on fer ee Sel ec tabl e Dis pla y Key and disc onnect an y par ty that ha s been ad ded to the confe rence call . This feature is not available on the Me ridian SL-100 system. T o vi ew act ive con fere e[...]

49 Talk with more than one per son Use Group Call Group Call automaticall y calls memb ers of a prede fined grou p, one at a time , until they have all answered. Ask your network administrator for details on how to create a confer ence call group . T o call group members: 1. Lift the handset . 2. Press the Group C all Key or en ter the Group Call F[...]

50 Talk with more than one person T o answer a Group Call: Lift the handset . Note 1: If you are on a call and you receive three 10-second tones, this is the notification of a group call on your cu rrent exte nsio n. Note 2: If you are on a call on another line on your telephone ( M3903 and M3904 ) when a group c all is made, you receive a long ton[...]

51 Work without interru ption W ork withou t interruption This chapter d escribes feature s that provide you with u ninterrupted wo rk time. Activat e Make Se t Busy Make Set Busy allows you to m ake your tel ephone appear busy to all c allers. To a c t i vate Make Set Busy: Press the Make S et Bus y Key . T o deact ivate Make Set Bu sy: Press the [...]

52 Additional Call Features Additional Call Feat ures Auto Di al T rans fer Featu re Auto Dial T ransfer allo ws you to use your Auto Dial Key to transmit dig its to the central of fice after a T runk Switc h Hook Flash. Y ou must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or excha nge li ne-type featu res.[...]

53 Additional Call Features Call Page to make a n announcement Call Page al l o ws y o u t o m a k e a n an n o u nc e m e n t ov e r t he p a g i n g s y s te m . T o ma k e a pag e c all, dial the pagi ng t runk ac cess c ode . Note: When the Page Key is used on a n attendant consol e it overrides th e telephone s; the tele phones are di sconnect[...]

54 Additional Call Features Charge or Force Charge a call (M3 902) Call Charge allows you to charge a call to a spec ific account. Fo rced Ch arg e Account allows you to charge long-distance calls from a tel ephone restricted to local cal ls. Note: On the Meridian SL-100, the account code allows a user to ente r a billing number . I f the ac count [...]

55 Additional Call Features T o ch arge a ca ll to an ac coun t when you tr ansfe r a call: / 1. Press the Tr a n s f e r Key . The call is pla ced on ho ld. 2. Press Charge Key , or enter the Call Detail Recor ding Charge Account FFC. 3. Dial the charge accou nt number . Y ou receive di al tone. 4. Dial the number to where the call is to be transf[...]

56 Additional Call Features Charge or Fo rce Charge a call (M3 903 and M3904) Call Charge allows you to charge a call to a spec ific account. Fo rced Ch arg e Account allows you to charge long-distance calls from a tel ephone restricted to local cal ls. Note: On the Meridian SL-100, the account code allows a user to ente r a billing number . I f th[...]

57 Additional Call Features 3. Dial the charge accou nt numb er . U se the Clear Key or Delete Key to edit the number . P ress the Exit Key to leave the screen without charging the call. 4. Press the OK Key . Y ou retur n to your call. T o ch arge a ca ll to an ac coun t when you tr ansfe r a call: 1. Press the Tr a n s f e r Key . The call is pla [...]

58 Additional Call Features 3. Dial the charge accou nt number . Y ou receive di al tone. 4. Dial the numb er of the person you want to add to the conference. or 5. Press the Swap Key to switch betwee n talking with the original caller and the new caller . Press the Connect Key to complete th e conf erence. Over ride Fe atur e Yo u c a n Override a[...]

59 Additional Call Features Forced Camp-on For ced C amp- on allows your telephone to automatical ly ring another telephone as soon as that tele phone discon nects from its curr ent call. Forc ed Camp-on allows you to c amp-on b oth inter nal and exter nal call s. To u s e F o r c e d C a m p - o n : 1. Dial a telephone numb er and r ecei ve a busy[...]

60 Additional Call Features Enhanced Override Feat ure Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Overrid e when you make either a simple call or a consultation call (i. e., place a call on hold and call another par ty). T o use Enh anced Over ride : 1. Dial a telep hone numb er a[...]

61 Additional Call Features Station Camp-on Station Camp-on allows you to transfer an external call to a busy extension . When the busy extension disconnects from its current call, the transferred cal l will ring at the now idle extension. T o activ ate Stati on Camp-on af ter answer ing an incomin g exter nal telep hone call : 1. Press the Tr a n [...]

62 Additional Call Features Privacy R elease Privacy Release allows one or more people who sha re your DN to join you r call. T o use Pri vac y Rel eas e while on an establ ished cal l: Press the Privacy Release Key while you are on a c all. One ot her per son c an now join the call if they press the shared Line (MADN) Key on their telephone. Note:[...]

63 Additional Call Features Radio Paging Some telephone systems can have an on-site Radio P aging system. This system feat ure al lo ws you to pa ge a pe rs on and stay o n the l ine u nti l they answer . The paged person a nswe rs the c all wh en th ey en ter a spe cial Paging “Meet - me ” code from a ny teleph one. This con nects the pe rson [...]

64 Additional Call Features 2. Dial the Radio Pa ging Access FFC. Y ou receive ringb ack/ring tone. Note 1: The person you have p aged can proceed to any telephone, enter their Radio Paging Answer code plus their own DN . This action connects you and the person paged . Note 2: You rece ive a fifteen second, high pitched tone, then silence if the pa[...]

65 Additional Call Features V oice Call The Vo i c e C a l l featu re allows you to page anoth er person or m ake an announcement th rough someone else’ s telephone speaker . T o mak e a voice ca ll: 1. Lift the handset . 2. Press the V oice Call Key . 3. Mak e your an nounce ment. / 4. Press the Goodbye Key . T o res pond to a vo ice cal l: Y ou[...]

66 Additional Call Features 4. Press the Play Key to pla y your first new message. Note: Use the More. . . Key to view additional message options. or or or or or 5. Press the Stop Key to pause pla yback of the message. Press Play to resume playbac k or Press the Last Key to go to the previou s message. Press Play to playback th e message or Press L[...]

67 Hospitality features Hospitality feat ures These hosp itality feat ures are i ntended for hotel opera tions use. Note: With the exception of Automatic W ake-U p, hospitality featu res are not available on the Meridian SL-100. Automatic W ak e-Up Alth ough no rmal ly used as a hotel fea ture, Au toma ti c W ake- Up may be use ful to business user[...]

68 Hospitality features / 3. Press the Goodbye Key . Note: On th e Meridian SL-100, after you enter the F AC, you receive a confirmation tone. T o ver ify the t ime for the wake-u p call: 1. Lift the handset . 2. Dial the Automatic W ake-Up V erify FFC. 3. Dial the wake-up time in a 24 hour time format (hhmm). I f it is correct, you receive a con f[...]

69 Hospitality features Message Registration Message Registration allows yo u to read, change, or reset meters that log y our hotel telephone calls. T o read me ters: 1. Press the Message Registration Key . 2. Dial the room Direc tor y Number (DN). 3. Press the Message Registration Key . T o chang e a meter: 1. Press the Message Registration Key . [...]

70 Hospitality features Maid I dentification Maid Identif ication makes it easi er to keep tra ck of which ma ids clean which rooms. The maid enters the information from the telephon e in each room. T o ente r clea ning st atus : 1. Press the Room Stat us Key . 2. Dial the Directory Number (DN) for the room for which the cle aning status is being c[...]

71 Hospitality features Room Stat us Room Statu s lets you re ad the status of a room u sing the di splay . T o read t he status of a ro om: 1. Press the Room Stat us Key . 2. Dial the Dire ctor y Number (DN) for the room. The DN i s displayed followed by a two digit code. The first digit indicates the occupancy status: The next digit indicates the[...]

72 Meridian SL-100 CLASS Features Meridian SL-100 CLASS Featu res Anonymous Caller Rejection The Anonymous Caller Rejection featu re allows you to re ject incom ing calls on your li ne (DN) f or wh ich ca lling nam e and n umber have bee n inte ntional ly blocked. Onl y calls in whi ch the infor mation has be en blocked are rejected . Check with yo[...]

73 Meridian SL-100 CLASS Features Automatic Ca llback The Auto matic Callback feature al lows you to enter a Feature A ccess Code (F AC) that will automatically set up a ca ll to the last Director y Number (DN) y ou dialed on your individual line (DN) regardl ess of whether the call was answered, unanswered, or busy . Check with your network admini[...]

74 Meridian SL-100 CLASS Features Automatic Recall The Automatic Recal l featu re allows you to e nter a Feature Access Code (F AC) that will automatically set up a call to the last incoming call on your Director y Number (DN). C heck with your network administra tor regarding the availabil ity of this feature. T o acti vate Au tomat ic Rec all: 1.[...]

75 Meridian SL-100 CLASS Features Customer Originat ed T race The Customer Orig inated T race fe ature allows you to activate a n immedia te trace of the last incoming call to your Director y Number (DN) without requiring prior approval and m anual inter ve ntion by your network administrator . Customer Originated T race m ay be activate d on a per[...]

76 Meridian SL-100 CLASS Features Calling Name and Number Deliver y Blocking The Calling Name and Number Deliver y Blocking feature allows you to co ntrol the displa y of your Dire ctor y Nu mber (DN), or your name and DN, on the display of the par ty you are c alling. This feature i s availa ble on a per-cal l basis. In stead of your name a nd/or [...]

77 Telephone display T elephone display This section sum marizes the disp lay featur es of the M3902 , M3 903 , and the M3904 . Id le disp lay is sh own in the follow ing figu res. M3902 disp lay The M3902 disp lay give s call stat us and fe atu re inf ormat ion. M3903 disp lay The up per portion of t he di spla y on t he M3903 gives call status in[...]

78 Telephone display M3904 disp lay The up per portion of the dis play on the M3904 g ives call status infor mation, th e lower displa y area is a three line feature infor mation di splay . Note: Refer to “Y our T elep hone’ s Controls” on page 5 and for m ore informati on on di spla y an d spec ial ize d key info rmati on. Display  Con[...]

79 Options List Options List The Opti ons List (avail able on t he M3902 , M3903 , an d M3904 ) allows you t o customize ce rt ain character istics of your phone . Screen prom pts take you step-by-step through pr ocedures a nd keep you informed on the sta tus of the following settings: L anguage, Change feature key label, Sc reen contr ast, V olume[...]

80 Options List Select a language The displa y is availa ble in multipl e language s. After you se lect Language. . . from the Options List me nu, 1. Use the Navigation Keys to highlight the desired lan guage (e.g., Ger man). 2. Press the Select Key . Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Change a Feature Ke[...]

81 Options List 5. Press the Select Key . 6. Press the Dial Pad Key that is prin ted with the first letter in your new label. Press the key until the correct character appea rs. 7. Repeat step 6 u ntil you have c hanged the enti re labe l. Press the Done Key to save changes. Press the Options Key to exit. Note 1: For a detailed ex ample of using th[...]

82 Options List Change a Feature Key la bel (M3903 and M3904) Y ou can change the n ame on the P rogrammabl e Line (D N)/Featur e Keys (self-labeled). These keys are located on both sides of the top por tion of the display are a on the M3903 and M3904 . T o chang e a Feature Key label: 1. Press the down Navigation Key once to highligh t Chan ge fe [...]

83 Options List Note 3: Use the Case Key to change the case of the letter, as nee ded. You can use the Delet e Key to delete one character, or the Clear Key ( M3903 ) if you want to delete the entire label. On the M3 903 you m ay use the Sp ace Key to enter a space or the Restore Key to restore the label to the default value. Note 4: Press the Up N[...]

84 Options List Adjust Screen contrast The Screen contrast option allows y ou to adjust the contrast of the d isplay on your telephone. After you select Screen contrast from the Options L ist menu; or Fr om the Contrast screen, press the Lower Key to decr ease the display contrast level, or press the Higher Key to increase the display contrast leve[...]

85 Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds avail able for you r telephone model. Af ter you select Ring t ype. . . from the Options List me nu; 1. U se the Navigation Keys to scroll through the list of ring types. 2. Press the Play Key to sample a ring tone. 3. Press the Select K[...]

86 Options List Use Live dial pad The Live dial pad option ( available on the M3904 ) allo ws you to press an y dial pad key to automatica lly access a dial tone. After you select Live dial pad from the Options List me nu; or Fr om the Live dialpad screen, press the On Ke y to t u rn o n L iv e d ia l p ad , o r press the Off Key to turn off Li ve [...]

87 Options List Enable Call timer The Call timer enable option measures how long you are on each call. A fter you select Call tim er ena ble from the Options List menu; or Fr om the Call timer screen, press the On Key to turn on the Call timer , or press the Of f Key to turn off the Cal l timer . Press the Done Key to save changes. Press the Quit K[...]

88 Options List Use Headset por t on call The Headset port on call option (available on the M3904 ) requ ires that a lamp-t ype ac cessor y be con nected to th e headset p ort. When the H eadset port on call option is activated an d the user is on a call, the lamp is lit to provide a n indication tha t a call is in pr ogress. After y ou select Head[...]

89 Options List Set On-hook default path The On-hook default path option (available on the M3903 an d M3904 ) automatically opens th e voice path on either a Headset (connected to the headset jack) or on Handsfree wh en you press a Line (DN) Key or ( M3904 only) dial p ad key with Live dial pad ena bled. After you select On h ook default path from [...]

90 Options List Activa te Grou p Lis tening The Group List ening feature en ables you to talk on th e handset to one party while other people listen to the con versation on your telephone ’ s speaker . The network administrat or must enable this feature. After yo u select Group l istening from the Options List menu; or Fr om the Gr oup listening [...]

91 Call Log and Personal Directory display and navigation Call Log and P ersonal Direct or y display and navigation M3903 Call Log display a nd navigation The M3903 information disp lay shows one item at a time. Use the Navigation Keys to scroll through the list. When the item you want appears, press the Sele ct Key . The figure bel ow shows the st[...]

92 Call Log and Personal Director y display and navigation T o ac cess th e M3903 Calle rs Lis t or Redial List using a Context Sen sitive Soft Ke y or a Pr ogrammable F eature Key: or Press the Callers Key to access the Callers List, or press the Redial Key to access the Redial List. T o exit the M3 903 Call Log: or / Press the Quit Key or the Cal[...]

93 Call Log and Personal Directory display and navigation Access your Perso nal Director y , Callers List, or Redial List (M3904) T o acce ss th e M3904 D irect or y/Log: / 1. Press the Director y/Log Key . Note: When you pr ess the Dire ctor y/ Log Key , your Per sonal Director y is automatically selected. At this point, you may beg in searchin g [...]

94 Call Log and Personal Director y display and navigation Call Log and Pers onal Director y password p rotection (M3903 and M3904) Y ou can password protect your Callers List and Redial List. Y our password also protects your Personal Director y ( M3904 o nly) . If passwor d protection is activated, you will be a sked to enter your password each t[...]

95 Call Log and Personal Directory display and navigation 9. Press the Enter Key . 10. Press th e Done Key to save changes. or / or / 11. Press the Quit Key or the Call Lo g Key ( M3903 ) or the Direct or y/L og Key ( M3904 ) to exi t. T o disable Personal Direc tor y passwo rd: / or / 1. Press the Call Log Key ( M390 3 ) or the Director y/Log Key [...]

96 Call Log and Personal Director y display and navigation 6. Press the Select Key again to select P assword enabled : ON . 7. Press the Off Key to disable pa ssword protection. 8. Press the Done Key to save changes. or / or / 9. Press the Quit Key or the Call Log Key ( M3903 ) or the Direct or y/L og Key ( M3904 ) to exi t. Select Off Done Quit Ca[...]

97 Call Log Call Log The Call Log (availa ble on the M3903 and M 3904 ) records the name an d numbe r of incoming and outgoi ng call s and can be password protected. Y ou can activa te Call Log to recor d all calls, record only the unanswer ed calls, or recor d no incoming ca lls. The Callers List stores incoming calls, and the Redial List stores o[...]

98 Call Log If th ere a re no n ew cal ls, y ou a re presented with the first call in the old call s list . T o make a cal l fro m the C allers Li st: 1. U se the Navigation Keys to highligh t the numb er you wan t to call. Note 1: If you are c alling an e xternal or long d istance n umber, yo u will need to edit the number to add the access codes [...]

99 Call Log 3. Press the Select Key . or 4. Press the New Key to go to the top of the new calls l ist, or press the Old Key to go to the top of the old calls list. T o acce ss th e Calle rs List using a Context Sensi tive Soft K ey or a Prog ramm abl e Featu re Key: Press the Callers Key . If ther e ar e new calls , you are presented with the first[...]

100 Redial List Redial List The Redial List (avail able on t he M 3903 and M3904 ) r ecords your last 20 ( M3904 ) or 5 ( M3903 ) outgoing calls and can be password prote cted. On the M3904 , you can copy these numbers to your Personal Dire ctor y . Access and use the Redi al List (M3903) T o acce ss th e Redia l List us ing the Call Log Key: / 1. [...]

10 1 Redial List Access and use the Redi al List (M3904) T o acce ss th e Redia l List us ing the Director y/Log Key: / 1. Press the Director y/Log Key . 2. U se the Navigation Keys to highligh t Call Log (Redi al Li st) . 3. Press Select . T o acce ss the Redi al List using a Context Sensi tive Soft K ey or a Prog ramm abl e Featu re Key: Press th[...]

102 Access and use the Personal Directory Access and use the Personal Director y The Personal Director y (available on the M3904 ) provid es a pe rsonalized director y of names and tel ephone nu mbers. The Person al Director y allows you to add, dele te, search, a nd edit entrie s and can be password pr otected. The Personal Director y holds up to [...]

10 3 Access and use the Personal Dire ctory Exampl e: T o ente r the na me and te lephone number f or Chris : 1. Dial the name using the key pad. Note: Press the Up Navigation Key to access special characters you may want to incl ude i n th e name . Us e the Navigation Keys to locate the character you want to include. Press the Select Key to choose[...]

104 Access and use the Personal Directory or / 7. Press the Quit Key or the Director y/Log Key to exit. Add an incoming ca ll / 1. Press the Copy Key . The displays shows the message Copy to . 2. Press the Director y Key . or 3. Press Next to copy the incoming call without editing the name. Edit the number , if required ( see notes for ste p 4) an [...]

10 5 Access and use the Personal Dire ctory or / 6. Press the Quit Key or the Director y/Log Key to exit. Note: Y ou can ed it the na me or numbe r before or after you save to the director y . Add an out going call / 1. After the person you called answers, press the Copy Key . The displays shows Copy to . 2. Press the Director y Key . 3. Add the na[...]

106 Access and use the Personal Directory Delete or edit a Personal Director y entr y T o delet e a Personal Director y entr y: 1. U se the Navigation Keys to highligh t the entr y you want to edit or delete. 2. Press the Delete Key to delete the currently highlighted entr y in your Personal Dire ctor y . 3. Press the Ye s Key to confirm the deleti[...]

10 7 Access and use the Personal Dire ctory Delete your Personal Director y T o delet e your Personal Di rector y: 1. Press the Delete List Key . The display shows De lete all entries? . or 2. Press the Ye s Key if you want to del ete all the en tries in your Personal Director y , or press the No Key if you want to return to the top of the Personal[...]

108 Access and use the Personal Directory Use Card View The Card View feature provid es additional information a bout the Person al Director y entr y . T o look at the C ard View: 1. U se the Navigation Keys to highligh t the desired n ame. 2. Press the right Navig ati on Key . T o dial f rom the Card Vi ew: 1. U se the Navigation Keys to show the [...]

10 9 Access and use the Personal Dire ctory Searc h for an en tr y Y ou can sear ch for a par ticular entr y in your Personal D irector y . T o se arch for an entr y: 1. U se the Navigation Keys to highligh t Personal Directory . 2. Y ou may press the Sel ect Key or proceed dire ctly to step 3. 3. Use the dial pad to enter the first letter of the n[...]

110 Access and use the Personal Directory or 4. Press Next to copy the incoming call without editing the name. Edit the number , if required ( see notes for ste p 5), and g o to s tep 6. or Press Clear to make changes to the name b efore sav ing. Add the n ame usin g the dial pad , Delete , and Case Keys as ne eded. 5. Press the Next Key . Make cha[...]

11 1 Set-to-Set Messaging Set-to-Set Mes saging With the Set-to-Set Messaging applicat ion activated (a vailable on the M3903 and M3904 ) , an internal cal ler using an M3 903 or an M 3904 receives a q uick visual message, which you have selected, whene ver they dial your telephone number . The length of your message is limited to 24 cha racters. T[...]

112 Set-to-Set Messaging 2. From the Edi t Mo de screen, use the dial pad to enter a text message. Press the Delete Key to delete a cha racter . Press the Case Key to toggle between upper an d lower ca se characte rs. Press the Cancel Key to exit the screen without saving changes. Note 1: Please refer to “ A dd a Personal Directory en try ” on [...]

11 3 Set-to-Set Messaging 3. From the Edi t Mo de screen, use the dial pad to customize the message. Press the Delete Key to delete a character . P ress the Case Key to togg le between u pper an d lower case character s. Press the Cancel Key to exit th e scre en wit hout sa ving c hanges . Note 1: Please refer to “ Add a Personal Directory en try[...]

114 Corporate Dir ectory Note 2: If messages have been provided by your ne twork admin istrator, up and down arrows ap pear on the ri ght side of the display. The On and Off Keys appear for the most recently selected message. or / 2. Press the Quit Ke y or the Applications Key to exit the Set-t o-Set Messag ing applicati on. Note: If you press the [...]

11 5 Corporat e Directory Note 2: You do not need to enter the entire name . When the Done Key is pressed, the a pplication will highl ight the first directory entry that matche s the text that you entered. 5. Press the Done Key . The application highlights the first entr y that matches the text you entered in st ep 4. If ther e is no matc h, t he [...]

116 Corporate Dir ectory T o exit the Corpo rate Di rector y applicat ion: or / Press the Quit Ke y or the Applications Key . T o cop y an entr y fr om the C orporat e Director y to your telephone ’ s Perso nal D irect or y: / 1. With the entr y selected in the Corporate Direc tor y , pr ess the Copy Key . 2. In the Copy to screen, press the Dire[...]

11 7 Virtual Office Vir tual Of fice The Vir tual Of fice f e a t u r e ( a v a i l a b l e o n t h e M3903 and M390 4) allows you to lo g into a special ly designated M3903 or M 3904 telephone. When you log into the telephone your individ ual configur ation is download ed to the te lephone for li ne (DN) and fea ture acc ess. Virtual O ffice is id[...]

118 Virtual Office Note: I f your Vir tua l Of fice t eleph one is configur ed as an M3903 , you m ay only logi n to an M 3903 . If y our V irtu al O ffice telephone is configured as an M3904 , you may on ly logi n to an M 3904 . T o log off the Virtual Of fice telep hone: 1. Lift the handset . or 2. Dial the V irtu al office T ermin al L og of F ([...]

119 M3901 Feature Operation M3901 Feature Operation M3901 is a one line te lephone. Th e M3901 op erates i n a dif fere nt way t han the other M3900 series Digital T eleph ones. This section explains in some d etail the M3901 opera tion. The M3901 supports fi ve programm able features. Y ou ac tivate the feature s when you press the M3901 Featu re [...]

120 M3901 Feature Operation Line (DN) K ey T o us e the Line (DN) Key to make a call: / or 1. Press the Line (DN) Key . or Lift the handset . The Line (DN) Ke y is automatically selected. 2. Dial the telephon e number . V olume Control Bar Use the V olume Cont rol Bar to raise or lower the vol ume on the ringer or handset. T o adju st the rin ger v[...]

121 M3901 Feature Operation Program a featu re or an Auto D ial Y our network administrator may configure up to five features for your telephone. The Features Card on the rig ht side of the M3901 lists each fe ature and the Di al Pad Number Key used to activate the feature. After you press the Feature Key , you have 30 seconds to pr ess a Dial Pad [...]

122 M3901 Feature Operation Use Au to Dial Auto Dial lets yo u de dic ate a f eatu r e po sit ion to a sp ecif ic tele phone numbe r . When the Featu res Key an d assig ned Dial Pad Nu mber Key are presse d, th e number is d ialed au tomatically . This featu re must be en abled by your network administrator . 1. Lift the handset . / 2. Press the Fe[...]

123 M3901 Feature Operation T o make a S peed Call: 1. Lift the handset . / 2. Press the Feature s Key . 3. Press the Dial Pad Number Key for the Speed Call Contr oller featu re or the Speed Call User feature. 4. Dial the Spee d Call code of th e number you want to call. The Spee d Call feat ure automatica lly dials t he nu mber . Use Call T ransfe[...]

124 M3901 Feature Operation Set up a Conference call Yo u c a n s e t u p a Conference call for up to six peop le (inc luding yoursel f). Cont act your network administrator to determi ne the maximum number of people your system allows on a conference call. T o use the Co nferen ce Ca ll featur e: / 1. Press the Hold Key to put the active call on h[...]

125 M3901 Feature Operation Acti vate R ing Ag ain Use t he Ring Agai n feature when you d ial a number a nd receive a busy tone or no answer . The Ring Again fe ature lets you know when th e person you dialed is availab le or has used th eir tele phon e. The fea ture no tifies you when to redi al your party . The R ing Aga in feature au tomaticall[...]

126 M3901 Feature Operation Make a cal l T o dial a numb er while on-hook : / 1. Press the Line (DN) Ke y . 2. Dial the numb er . 3. Lift the handset and spea k when the party answers. T o use ha ndset a nd dial numb er: 1. Lift the handset , the telephone automatically selects the Line (D N). 2. Dial the telephon e number . Receive a call T o rece[...]

127 Accessories for the M3900 Series telephones Accessories for the M3900 Series telephones Optional items are available for use with your M3900 Series Digital telephone. Please conta ct your System Administrator for additional de tails. Note: W all a ttachment is av ailable for all fou r models. Accessor y Connection Module (ACM) The Accessor y Co[...]

128 Accessories for the M 3900 Series telephones Full Duplex Hands Free Module The Full Du plex Hands Free Mo dule provides simul taneous audio pa ths for transmitting an d receiv ing durin g hands free calls. The Full Dupl ex Handsfr ee Module is ava ilable for th e M39 04 . Headsets Amplified headsets are compatible with your M3900 Se ries Meridi[...]

129 Flexible Feature Codes/Feature Access Codes Meridian 1 Flexible Feature Codes (FFCs) Call Detail R ecording Charge Account Radio Paging Access Remote Call For ward Activate Radio Pag ing Answer Remote Call For ward Deactivate Stati on Cont rol P ass wor d Chan ge Pickup Ringing Number V irt ual Of fice T erminal Log On Electronic Lock Activate [...]

130 Flexible Feature Co des/Feature Acce ss Codes Meridian SL-100 Feature Access Codes (F ACs) Account Code D irected Call Park Retr ieval Anonymous Caller Rejection (ACRJ) Activate Directe d Call Pick -up (DCP U) Anonymous Caller Rejection (ACRJ) Deactivate Executi ve Busy Over ride (E BO) Automatic Callback (ACB) Activate Mali cious C all Ho ld ([...]

131 Index A access the Persona l Directory 102 Accessory Connection Module (ACM ) 127 account code 54 , 56 Analog Term inal Adap ter (ATA) 127 announce ment 53 , 65 Anonymous Caller Rejection 72 answer calls 24 applicati ons Corporate Direc tory 114 Set-to-Set Messaging 111 Appli cations Ke y 6 area code se tup 86 attendant 8 Attendant Recall 28 Au[...]

132 Index M3902 54 M3903, M3904 56 Computer Tel ephony Integ ration Adapte r (CTIA) 127 , 128 Conferen ce 35 , 48 , 124 M3902 45 M3903, M3904 46 Context Sensitive S oft Keys 3 , 4 , 8 copy from Redi al List 109 Copy Key 6 , 8 Corporate Direct ory 114 Customer Ori ginated Trace 75 D date format 87 Date/time displ ay 8 Dial Key 7 Dial Tone interrupte[...]

133 Index I indicator 8 Information displ ay 8 Informat ion li ne 8 Intercom 23 Internal Call Forward 41 Interrupted dial tone 8 J join a call M3902 47 M3903, M3904 47 K key cli ck 87 key layou t M3901 1 M3902 2 M3903 3 M3904 4 Key-base d Expansion M odule 128 keys Appli cations K ey 6 Call Log 6 Call Log Key 94 , 95 Copy Key 6 , 8 Dial Key 7 Direc[...]

134 Index Redial List 100 M3904 Callers List 98 Directories 92 display 78 key layou t 4 Options List 79 Personal Dire ctory 102 Personal Dire ctory, access 93 Redial List 101 , 109 Maid Identification 70 make a call M3901 126 Make Set Busy 51 Malicio us Ca ll Hold (MCH) 35 Mali cious Ca ll Trac e 35 Meridian 1 9 Meridian SL-100 8 , 9 , 10 , 16 , 17[...]

135 Index Remote Ac cess Directory Number 42 Remote Call Forw ard 42 Ring Again M3901 125 M3902 17 M3903,M3904 18 ring t one 9 , 59 , 61 ring type 85 ringback 9 , 59 , 61 Room Status 71 S screen contrast 84 secure your telephone 44 Sel ect K ey 79 Selectab le Conferee Di splay and Dis- conne ct 48 Select ive Ca ll Forwar d 76 Set-to-Set Messaging 1[...]

136 Index[...]

38 While you are aw ay from your desk: Call Forward[...]

Title to and ownership of Meridian SL-1 softw are shall at all times remain with Nortel Networks. Meridian SL-1 softw are shall not be sold outright and the use thereof by the customer shal l be subject to the parties entering into softwar e agreements as specified by Nortel Networks. Information contained in this document is subject to change. Nor[...]