Pitney Bowes Rev. B manual

Supervisor Guide  SV 50220, Rev. B December 1995[...]

TRADEMARKS Mail Center 2000™, PARAGON™, SoftKey™, Weigh on the Way™, W-O-W™, Para-Text™, Data Trail™ and Postage by Phone ® are trademarks of Pitney Bowes Inc. ZIP Code ® and ZIP+4 ® are registered trademarks of the U.S. Postal Service. FCC Compliance - PARAGON™ Mail Processor "Note: This equipment has been tested and found [...]

iii Contents Contents Overview Introduction ---------------------------------------------------------------- 1-1 Supervisory Functions ---------------------------------------------------- 1-1 Site Setup Overview ------------------------------------------------------------------- 2-1 Modify Site Setup ------------------------------------------------[...]

1-1 Overview • 1 Overview Introduction This guide shows you how to configure the Mail Center 2000™ PARA- GON™ Mail Processor to meet the needs of your mailroom. Before configur- ing your system, you must familiarize yourself with the operation of the PARAGON™ by reading the PARAGON ™ Operating Guide (SV50219) supplied with the system. Aft[...]

Site Setup • 2 2-1 Site Setup Site Setup Selections To set up the PARAGON TM to meet your specific mailing demands, access the MAIL RUN screen, then select 'Site Setup'. The SITE SETUP SCREEN displays the five selections listed below. For a description of the selections and procedures, turn to the appropriate section on one of the follo[...]

Site Setup • 2 2-2 Until ID's have been assigned and enabled (see"Set Up Operator IDs") any user can access all functions, including "Modify Site Setup". After Operator IDs are assigned and enabled, the screen prompts you for the Supervisor ID. See the PARAGON TM Operating Guide to save or restore a site setup using your [...]

Site Setup • 2 2-3 Printer Configuration You need to let the system know the type of printer attached to it: None, 80 column or 132 column. If you select 'NONE', the 'View Reports' selection displays on the MAIL RUN screen; otherwise, the 'Print/Cancel Reports' selection displays on the MAIL RUN screen. Manual Postag[...]

Site Setup • 2 2-4 the ZIP Codes for your Intra-state area change, you need to add or delete codes as required. Also, when UPS rate changes occur, you receive update rate disks with information on any change to the Intra-state Code. ZIP Code ranges are entered as the first three digits of the codes, lowest code to highest code (for example, 080-0[...]

Site Setup • 2 2-5 Low postage warning When this screen displays, you can enter a low postage warning value. This value can be any value between zero and the maximum value the meter is capable of storing. Whenever the amount of postage in the meter is equal to or below the low postage warning value, a warning message is displayed on the screen an[...]

Site Setup • 2 2-6 Transaction log printing enable/disable When this screen displays, you can select whether the user must print the transaction log before clearing it. If you choose "Yes", the system will stop processing when the transaction log is full and prompt the user to clear the log or to print and clear the log. If you choose &[...]

Site Setup • 2 2-7 Change Operator Info Use the following procedure to view or change an operator's information. 1. Press the 'Change Operator Info' SoftKey TM . The screen prompts you for an operator number. 2. Enter the desired number (1 thru 20) and press <ENTER>. The screen displays the current settings and SoftKeys TM wh[...]

Site Setup • 2 2-8 prompts you to confirm that you want to remove the operator. 3. Press 'Yes' to remove the operator from the system or 'No' to leave the operator on the system. The OPERATOR ID SETUP screen with the list of operators displays. Set Default Class or Set Default Acct./Class The 'Set Default Acct./Class&apos[...]

Site Setup • 2 2-9 Set Up Preferred Classes This selection allows you to specify/modify nine of your most commonly- used carrier/class combinations ("Preferred Nine"). The Preferred Nine (if they have been defined) appear first when the 'Change Class' selection (on the MAIL RUN screen) is made, followed by all other carrier/cl[...]

3-1 Job Presets • 3 Job Presets Overview Using Job Presets you can save specified values for recall at a later time. For example, if once a week you must run a batch of mail for a specified account/ class, you can set the system to do the job and then you can save this set of values as a Job Preset. Then, any time you must run the same job, you n[...]

3-2 Job Presets • 3 To save the current system state as a Job Preset, remove a Job Preset from the list, or choose (recalling) a Job Preset, follow the instructions below. These procedures are available if you are signed in as a supervisor or if Operator IDs are not used. Note that Key Operators and Operators cannot create Presets, but they can s[...]

3-3 Job Presets • 3 Choosing a Job Preset Use the following procedure to choose (recall) a Job Preset. 1. With the MAIL RUN screen displayed, press the <JOB PRESETS> key. The PRESETS screen displays. 2. Enter the number (1 thru 9) of the desired Preset or press the 'Choose Preset' SoftKey TM . If you entered the number, go to step[...]

3-4 Job Presets • 3 MACHINE IDENTIFICATION: Item Job Preset Settings Job Preset # 12345 Preset Name Account ID Class Feeder Mode Sealer Mode Sealer Wetness W-O-W Mode W-O-W Weight Limit Date Mode Date Advance Inscription Ad Postage Value Tape Type Machine Speed Print Position Ink Density Power Stacker (if installed) Auto Auto Auto Auto Auto Dark [...]

4-1 Troubleshooting • 4 T roubleshooting This section contains information you can use in the analysis of problems that may occur while operating the system. Power Up Failure If a failure occurs during the power up sequence after activating the system display, the POWER UP screen lists the error code(s). You must press any key to continue operati[...]

4-2 Troubleshooting • 4 Troubleshooting Tables The tables on the following pages help you to determine and correct problems in the indicated areas of the machine. The tables are presented in the following order: • Control Panel Checklist • Mail Flow and Paper Handling • Postage Meter • Postage Printing • Power-on and System Initializati[...]

4-3 Troubleshooting • 4 Control Panel Checklist Problem Indication Possible Cause Action Meter Display is not illuminated - associated keys are inactive 1. Operator log on screen is displayed. 1. Log on to the system. 2. Machine in "Seal Only". 2. Place the sealer in another mode. 3. Nonmeterable rating class selected. 3. Select a meter[...]

4-4 Troubleshooting • 4 Mail Flow and Paper Handling Problem Indication Possible Faults Action System will not start - mail on deck, ‘start’ button pressed 1. Mail deck sensors dirty. 1. Clean mail deck sensors with damp cloth. Poor feeding/nudging 1. Mail stack too heavy/too high. 1. Refer to Operating Guide for stack height and weight limit[...]

4-5 Troubleshooting • 4 Postage Meter Problem Indication Possible Faults Action Meter won’t latch into printer 1. Shutter carriers not correctly positioned 1. Power down and turn on the system again. 2. Lead seal on E101 meter causing interference. 2. Reposition seal corectly and reseat meter. Meter won’t initialize 1. Various Meter fatal err[...]

4-6 Troubleshooting • 4 Postage Printing Problem Indication Possible Faults Action Poor print registration 1. Dirty letter deck sensors. 1. Clean deck sensors in front of printer. Prints too light 1. Inking level set too low. 1. Increase the inking level using the "Changing the Ink Density " procedure in section 3 of the Operating Guide[...]

4-7 Troubleshooting • 4 Postage Printing (cont'd) Problem Indication Possible Faults Action Power-on and System Initialization Problem Indication Possible Faults Action System does not power-up - No initialization - No control panel indicators 1. No power to system. 1a. Check that the line cord is plugged into an outlet. 1b. Check that the p[...]

4-8 Troubleshooting • 4 4-8 Tape Generation Problem Indication Possible Faults Action Tape won’t feed off roll 1. Mechanical problem with tape holder. 1. Raise and reseat tape holder. 2. Jammed tape still in tape path. 2. Check tape path for obstructions. Tape spools off roll 1. Mechanical problem with tape holder. 1. Raise and reseat tape hold[...]

Glossary • 5 5-1 Glossary This section gives a brief description of the terms used with the mail processor. Access Level One of three levels (Operator, Key Operator or Supervisor) to which features are assigned to restrict access. Account A grouping established by a company as a means of organizing and managing related postal activities, for exam[...]

Glossary • 5 5-2 Fee A premium paid in return for special carrier services. Inscription A graphical or textual mark placed near the meter imprint which relates to a particular type of mail service and which is required by the U.S. Postal Service. Examples include "ZIP+4" and "ZIP+4 Barcode" inscriptions. Up to three inscrip ti[...]

Options • 6 Options In this section, place the operating guides for each option you purchase for use with your PARAGON™ Mail Processor. Each operating guide contains a description and procedure (if applicable) for using the specified option. Data Trail™ Accounting System Report Printer Interface Postage by Phone® Auto Meter Resetting Modem S[...]

Appendix • A A-1 Paragon TM Operator T raining Skills List Listed below are the skills taught to operators in the Paragon™ training class. If you need to train a new operator, cover all the features below in the order listed. Each operator should be trained to acknowledge, understand and perform these skills. 1. Operator can locate & identi[...]

Appendix • A A-2 2. Operator is able to perform the following: Basic Set-up [] Plug in the system to a grounded outlet [] Turn on system [] Log on system (if required) [] Batch Set-up [] Selecting Account (if installed) [] Class [] Fees (use of auto-oversize fee) [] Set-up meter [] Enter postage value [] Advance date [] Duck (OMIT) date [] Select[...]

Appendix • A A-3 Machine Maintenance & Error Correction [] Daily maintenance [] Cleaning mail deck sensors [] Cleaning flap array [] Clearing Jams [] Mail jams [] Tape Jams [] Calling for service [] Error codes 3. Supervisor Level Functions Site Set-up [] Change system time (standard vs. daylight savings time) [] Station ID [] Set low postage[...]

Appendix • A A-4 Defining Job Presets [] Saving a job preset [] Using job presets [] Removing job presets Customer Diagnostics & Utilities [] Testing system [] System event log [] Meter avtivity log [] System configuration System Reports [] Class / fee list [] Meter activity report [] Operator ID list [] System set-up Options (As Required) [][...]