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Polycom 1 manual

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  • Page 1

    1.0.0 | September 2012 | 3725-71352-001/A Polycom ® Halo ® 1.0 Upgraded Solutions User’ s Guide[...]

  • Page 2

    © 2012 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the expr ess written pe rmission of Polycom, Inc. Under the law, reproducing includes translating into a n[...]

  • Page 3

    iii About this Guide The Polycom Halo 1.0 Upgraded Solutions User’s Guide introduces you to the Polycom ® Halo ® 1.0 Upgraded So lution systems. This guide explains how to use the Polycom ® Touch Control, describes what you can expect to see on the displays during meetings in the Poly com Halo 1.0 Upgraded Room, and provides general guidelin e[...]

  • Page 4

    Conte nts Polycom, Inc. iv Contents 1 Introducing the Polycom Halo 1.0 Upgraded Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The Polycom Halo Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Getting Help from the Polycom Halo Concierge . . . . . . . . . . . . . . . . . 1–3 2 Using the Polycom Tou[...]

  • Page 5

    Conte nts Polycom, Inc. v Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Common Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 C[...]

  • Page 6

    List of Figures Polycom, Inc. vi List of Figures Figure 1-1 Polycom Halo Collabora tion Studio 65” . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Figure 1-2 Polycom Halo 1.0 Upgraded R oom Equi pment . . . . . . . . . . . . . . . . . 1-2 Figure 2-1 Home Screen Page One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 7

    1–1 1 Introducing the Polycom Halo 1.0 Upgraded Room The Polycom Halo 1.0 Upgraded Rooms facilitat e face-to-face meetings between people located at differ ent sites. The design and placement of the Halo 1.0 UHR video equipment, coupled with Polycom’s superb audio, will enable you to pick up minute fa cial ex pressions and gestures and clearly [...]

  • Page 8

    Introducing the Polycom Halo 1.0 Upgraded Room 1–2 Figure 1- 1 Polycom Halo Collaborati on S tudio 65” Figure 1-2 shows an example of a full y furnished six-seat Polycom Hal o 1.0 Upgraded Room Figure 1-2 Polycom Halo 1.0 Upgraded Room Equipment Overhead camera Lower displays VGA cable Audio cable Polycom T ouch Control Power and LAN Microphone[...]

  • Page 9

    Introducing the Polycom Halo 1.0 Upgraded Room 1–3 Getting Help from the Polycom Halo Concierge If any problems or questions arise, yo u have instant access to the Polycom Halo Concierge. With a simple press of a button on your Polycom Touch Control or a phone call, you're connected to the concierge for a quick solution to your problem. The [...]

  • Page 10

    2–1 2 Using the Polycom T ouch Control The Polycom Touch Control is your interface to the Polycom Halo 1.0 Upgraded Solutions experience. It enable s you to place video and audio calls, adjust the volume, show content, sele ct options, and hang up calls. The Polycom Touch Control is located on the table within easy reach of the ce nter seats at t[...]

  • Page 11

    Using the Polycom T ouch Control 2–2 Powering the Polycom T ouch Control On and Of f The Polycom Touch Control goes to sl eep after two minutes of inactivity. >> Touch the screen to wake up the control panel. Accessing the Home Screen The first screen you see on the Polycom Touch Control is the first page of the Home screen. Each of the thr[...]

  • Page 12

    Using the Polycom T ouch Control 2–3 From page two of the Home screen, you can: • Touch Audio to mute or adju st the volu me of the au dio at your site. • Touch System to display system information for all codecs including: — IP address, model , software version, and system name — Transmit/receive call sp eed and format statistics — Sof[...]

  • Page 13

    Using the Polycom T ouch Control 2–4 Figure 2-3 Home Screen Page Three Understanding the Polycom T ouch Control Indicators When you are in a call, the Call screen appears. Figure 2-4 Call Screen (In a Call) From the Call screen, you can complete these tasks: • Touch the Mute/Unm ute button to mute or unmute your microphon es. • Touch the Volu[...]

  • Page 14

    Using the Polycom T ouch Control 2–5 • Touch Show Content to select, start showing, or stop showing content. Note that the background color of the Call screen will change whe n you are in a call and receiving content. • Touch Help Desk to get help from the Polycom Halo Concierge. • Touch Participants to get more information about the partic[...]

  • Page 15

    Using the Polycom T ouch Control 2–6 Calling by Entering a Name or Number T o call by entering a name or number: 1 From the Home screen, touch Place a Call . The Keypad screen appears. Figure 2-6 Keypad Scre en (Not in a Call) 2 Using the keypad, enter the video or phone number, IP address, or E.164 extension for the site. 3 To dial by name or to[...]

  • Page 16

    Using the Polycom T ouch Control 2–7 4 If you make a mistake while dialing, touch Backspace . 5 Touch Call to place the call. Calling from the Director y If you are registered with a dire ctory serv er, you can browse or search for a site to call. T o call from the dire ctor y: 1 From the Home screen, touch Search the Directory . Alternatively, f[...]

  • Page 17

    Using the Polycom T ouch Control 2–8 Ending a Call T o end a call: 1 From the Call screen, touch Hang Up . You will receive a message that the call has ended. 2 Touch OK . Adjusting the V olume This section describes how to adjust the sound you hear at your site, how to change the volume on the Polycom Touch Control, and how to mute the microphon[...]

  • Page 18

    Using the Polycom T ouch Control 2–9 Muting the Microphones You can mute the microphones if you do not want the far site to hear you. T o mute or unmute the micr ophones: 1 From the Home screen, touch Audio . The Audio screen appears. 2 Touch Mute or Unmute to control your microphones. When you are in a call, mute controls are available on the Ca[...]

  • Page 19

    Using the Polycom T ouch Control 2–10 Calling the Polycom Halo Concierge When you experience technical difficulties or have a question about your Polycom Halo 1.0 Upgraded Room, you can call the Polycom Halo Concierge via the Help Desk function on your Polycom Touch Control. The Help Desk number is configured fo r the Polycom Halo Concierge. If y[...]

  • Page 20

    Using the Polycom T ouch Control 2–11 T o contact the Polycom Halo Concierge directly: For direct access to the Polycom Halo Concierge, please call one of the following numbers: • US Toll Free: 1-877-715-2121 • Outside the US (toll charges may apply): +1-281-518-6259 You can also contact the Polyco m Halo Concierge via email at haloconcierge@[...]

  • Page 21

    . 3–1 3 Viewing People and Content What can you expect to see on the disp lays during a video conference in a Polycom Halo 1.0 Upgraded R oom? Your Polycom Halo 1.0 Upgraded Room display layout changes depending on if your video conference is with a sing le Halo 1. 0 Upgraded Room (point to point) or with multiple Halo 1.0 Upgr aded Rooms (multip[...]

  • Page 22

    Viewing People and Content 3–2 Multipoint Video Conferences Three or four connections If three or four Polycom Halo 1.0 Upgraded Rooms are connected in a multipoint conference, the center four seats of each Halo 1.0 UHR connected to the meeting show in a lower display. With the smal ler number of participants, each Halo 1.0 UHR ha s its own dedi [...]

  • Page 23

    Viewing People and Content 3–3 T o view content using a laptop in the Halo 1.0 Upgraded Room: 1 Access the content cable and connect the VGA connector to the VGA connector on your laptop. Some laptops require you to enable VGA output (such as by pressing Shift-F5 ). Refer to your laptop documentation for more information. 2 If you want to transmi[...]

  • Page 24

    Viewing People and Content 3–4 5 When you are done using the laptop, touch Stop . Figure 3- 5 Laptop S top Butto n on the Show Content Screen The Laptop button moves down on the scr een, and the laptop content is no longer shown to the video conference par t icipants. Using a Document Camera Your Polycom Halo 1.0 Upgraded R oom is equipped with a[...]

  • Page 25

    Viewing People and Content 3–5 T o view content using a document c amera: 1 From the Home screen, touch Show Content . The Show Content screen appears. Figure 3-6 Doc Cam Button on the Show Content Screen 2 Place the content in view of your document camera, and then touch Doc Cam . Note that the button label depends on what your system administra[...]

  • Page 26

    Viewing People and Content 3–6 — The document camera powers on in about three seconds. For more information, refer to the setup sheet that came with your document camera. — If there are content monitors in the room, the content appears on all of those content monitors. — If the other site in the conference is equipped with content monitors,[...]

  • Page 27

    4–1 4 Conducting Successful Meetings Conducting a successful meeting in a Polycom H alo 1.0 Upgraded Room is easy. Because your Polycom Halo 1.0 Upgrad e Solution is a fully managed service that administers the cameras, microphones, speakers, remote contr ols, and other equipment, you can be free to concentrate on making your meeting as effective[...]

  • Page 28

    Conducting Successful Meetings 4–2 Video Tips Polycom Halo 1.0 Upgraded Room cameras are located above each of the three main displays. To achieve the best video from the cameras: • Do not sit in front of the table seams. If you do, your image will look “split” to the far-end participants. You can be sure to avoid the seams by sitting in on[...]

  • Page 29

    Conducting Successful Meetings 4–3 Document Camera Tips Your Polycom Halo 1.0 Upgraded R oom is equipped with an optional document camera. You may find these tips helpful when using the camera: • If your room does not have a whit eboard, you can annotate on a document that you display usin g your document camera. • When writing on a document,[...]

  • Page 30

    Conducting Successful Meetings 4–4 Connecting to Polycom Ha lo 1.0 Upgraded Rooms If you are unable to connect to your meeting: • Make sure you have selected the correct Polycom Halo 1.0 UHR from the Directory, then try the call again (point to point). • Make sure you have selected the appropriate meeting room from the Directory and that all [...]

  • Page 31

    Polycom, Inc. 5–1 5 T roubleshooting For more troubleshooting information, yo u can search the Knowledge Base at support.polycom.com . or contact the Polycom Halo Concierge. Halo 1.0 Upgraded Rooms If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again. • To find out if the problem exists[...]

  • Page 32

    Halo Ser vices for Polycom® Endpoints User’ s Guide 5–2 Polycom, Inc. How to Contact T echnical Suppor t Getting Help from the Polycom Halo Concierge If any problems or questions arise, yo u have instant access to the Polycom Halo Concierge. With a simple press of a button on your Polycom Touch Control or a phone call, you're connected to[...]

  • Page 33

    Polycom, Inc. A–1 A Meeting T opologies Depending on the number of Halo 1.0 Upgraded Rooms connected to the video conference, all displa ys may not be active. If your meeting contains three, five, or six total Halo 1.0 Upgrad ed Rooms, one or two of the displays will show a blank black screen. Point to Point For point-to-point video conferences, [...]

  • Page 34

    Meeting T opologies Polycom, Inc. A–2 Multipoint In multipoint video conferences , the display layouts wil l shift configuration based on a variety of factors such as eye gaze, vide o image size, and seating orientation. As participants enter or le ave a conference, the display layout may change to update and accommodate the new video parameters.[...]

  • Page 35

    Meeting T opologies Polycom, Inc. A–3 Four Halo 1.0 Upgraded Rooms Figure A-3 Four Halo 1.0 Upgraded Rooms Connected Five Halo 1.0 Upgraded Rooms Figure A-4 Five Halo 1.0 Upgraded Rooms Connected Halo 1.0 UHR 1 Viewpoint Halo 1.0 UHR 2 Halo 1.0 UHR3 Halo 1.0 UHR 4 Halo 1.0 UHR 1 Viewpoint Halo 1.0 UHR 2 Halo 1.0 UHR 3 Halo 1.0 UHR 4 Halo 1.0 UHR [...]

  • Page 36

    Meeting T opologies Polycom, Inc. A–4 Six Halo 1.0 Upgraded Rooms Figure A-5 Six Halo 1.0 Upgraded Rooms Connected Seven Halo 1.0 Upgraded Rooms Figure A-6 Seve n Halo 1.0 Upgr aded Rooms Connecte d Halo 1.0 UHR 1 Viewpoint Halo 1.0 UHR 2 Halo 1.0 UHR 3 Halo 1.0 UHR 5 Halo 1.0 UHR 6 Inactive di splay Halo 1.0 UHR 4 Halo 1.0 UHR 1 Viewpoint Halo 1[...]