RCA IP110 manual

IP1 1 0 IP Phone[...]

2 3 Interference Information This device complies with P art 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured[...]

2 3 3 T able of Contents Getting Started 5 P acking List 5 Assembling IP1 1 0 6 Conguration and Registration 7 Basic Conguration via Web P age 7 Account Settings 8 Basic Conguration using phone keypad 9 Overview 1 1 LEDs 12 Icons 12 User Interface 13 User levels 15 Administrator Mode 15 Reboot 16 Customizing Y our Phone 16 General Settings[...]

4 5 T able of Contents DND 42 Call Return 42 Pick Up 42 Call P ark 43 V oice Mail 43 Prex 43 Redial 43 Trouble shooting 44 Appendix A. 46 Line Key conguration menu 46 Memory Key conguration menu 47 Service 48 Warranty 49[...]

4 5 5 P acking List The following components are included in your package: IP1 1 0 Handset & Handset Cord AC Adapter Ethernet Cable Quick Start Guide Setting up your IP1 1 0 This section introduces how to set up the phone with the components in the packing list: Connecting the Handset Cord Connecting to the Network and P ower . Connecting the H[...]

6 7 Connect Network and P ower Connect the phone to AC P ower directly using the included power adapter . Note: If inline power is provided, do not install AC adapter . Make sure the Ethernet cable and switch/hub are P oE compliant. The LAN P ort can also be connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the netw[...]

6 7 7 Conguration and Registration Some simple congurations are needed to get your phone ready for making calls: network and account information must be correct. If you are not an administrator , please contact your internet administrator or service provider for more details. Telephone Features and your V oIP Service Provider Not all phone fe[...]

8 9 Account Settings The phone attempts to register to the SIP server using the account data provided by automatic or manual initialization. Click on ACCOUNT [ ACCOUNT SETTINGS. Select Account to Account 1. Y ou will nd the following parameters: Field Description Account Active Y ou can choose to Enable or Disable this account. Label The name sh[...]

8 9 9 Fill the elds and press the SAVE button. The phone will try to register to the SIP server . If all accounts registering fail, the phone will display “No Service” by default. Note: Should the IP PBX (SIP Server) require an authentication, a correct password is needed. Make sure you are using the appropriate input method or enter the pas[...]

1 0 1 1 Change phone to admin mode: Press MENU/BACK [ 7. User Type. Press the RIGHT navigation key until you see “admin” on the screen. Then press the DOWN key to be prompted for the password. It is “admin” by default. Type and press OK. Network Settings: Press MENU/BACK [ 3. SETTINGS [ 2. ADVANCED [ OK. Enter the admin password, and choose[...]

1 0 1 1 1 1 Overview 2 Lines Menu/Back Hold/DND Conference DIR/To ggle Mute/Cancel Vo lume Up Vo lume Do w Speaker Vo icemail Call T ransfer He ad set[...]

12 13 LEDs Line Keys LED Status Description Steady blue The line is open Blinking blue There is an incoming call to the account, or there is a call on hold O The phone is in idle status whatever registered / unregistered P ower Indication LED LED Status Description Steady blue Y ou have new messages or new missed calls Blinking blue There is an [...]

12 13 13 Icon Description Input method: multi-lingual letters in lower case Input method: multi-lingual letters in upper case CALL MUTE VOICEMAIL CALL FORWARD AUTO ANSWER DND In HANDSET mode In HEADSET mode In SPEAKER mode Keypad Lock User Interface There are two ways to customize specic options on your phone: - Using the keypad and display of t[...]

14 15 PHONE OPTIONS PHONE UI WEB UI Status IP 4    4 MAC 4    4 Firmware 4    4 Network 4    4 Phone 4     Accounts 4    4 Call Features Forward 4    4 Call Waiting 4    4 Function Keys 4    4 Send Key 4    4 Hot Line 4  [...]

14 15 15 Maintenance Tasks User levels The phone allows three modes to congure the phone: - User Mode - VAR mode - Administrator Mode Administrator mode grants unlimited access to the phone conguration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Fact[...]

16 17 Reboot Y ou should reboot the phone when you are asked to, e.g. after applying specic changes to phone conguration. To reboot via W eb interface: 1) Go to SYSTEM [ UPGRADE. 2) Click REBOOT button. Note: Please do not power o during reboot, or it may cause a ash memory error . Customizing Y our Phone General Settings Phone Status Y[...]

16 17 17 Time and Date Time and date are displayed on the idle screen. By default the date and time of the phone are congured manually , but you can set to obtain them from a precong- ured SNTP server , if needed. Please contact your system administrator if the time or date is incorrect. To change Time and Date via the Phone interface: Press [...]

18 19 Keypad Lock Y ou can lock the menu key of your phone to protect it from unauthorized use. When the menu key is locked, you can’t access the menu of the phone. To enable the lock via Phone interface: Press MENU/BACK [ 3. SETTINGS [ 2. ADVANCED, enter the password of current user type, and then press OK button. Scroll down to Keypad Lock and [...]

18 19 19 Ring Tones There are seven unique ring tones on the IP1 1 0. To select Ring T one T ype via Phone interface: Press MENU/BACK [ 3. SETTINGS [ 1. BASIC [ OK. Scroll to 2. RING TONE, and press OK button. Use the UP and DOWN navigation keys to select your selection. A sample of each tone will be played. Press OK button to save the change or ME[...]

20 2 1 Contact Management Edit/Add/Delete Contacts The IP1 1 0 features a 300 entry phonebook and 1 0 speed dial keys. With the phonebook you can add, edit, delete, dial, search for a contact or create groups of contacts. The phonebook also includes a Blacklist feature to block unwanted calls. To add a contact via Phone interface: Press DIR/TOGGLE [...]

20 2 1 2 1 To add a Group via Phone interface: Press DIR/TOGGLE and OK button or MENU/BACK [ 6.DIRECTORY [ 1.DIRECT ORY . Use the LEFT and RIGHT navigation keys to choose AddGroup, press the OK button to enter to the Add Group page. Enter the group name and choose a ring tone to be associated with this group. Press OK button to save. To congure [...]

22 23 To move a contact to the Blacklist via Phone interface: If you add a contact to the blacklist your phone will automatically reject all calls from this contact. Press DIR/TOGGLE [ 1. DIRECT ORY or MENU/BACK [ 6. DIRECT ORY [ 1. DIRECTORY Use the Up or DOWN navigation key to select the contact list (e.g. 1.Contacts) and press the OK button. Use[...]

22 23 23 Basic Call Functions Outgoing calls Call Devices Y ou can make a phone call via the following devices: Pick up the handset, icon will be shown on the screen. Press the SPEAKER button, and this icon will be shown on the screen. Press HEADSET button if a headset is connected to the headset P ort. This icon will be shown on the screen. Pressi[...]

24 25 Send Key conguration Admin can set a specic button (“#” or “*”) as the send key . If this feature is enabled, once you’ve dialed the desired number , you can press this send key to call your correspondent immediately . To set the send key via the IP phone interface: 1) Make sure active User Type is admin or var . 2) Pr e ss M [...]

24 25 25 Anonymous call Anonymous call, also known as Caller ID restriction, allows a user to request the network to hide their identity when they are performing outgoing calls. The IP1 1 0 supports P ermanent Caller ID restriction, meaning that while enabled all calls will request to be anonymous and the user will need to disable the feature if th[...]

26 27 To set Anonymous call rejection using phone interface: 1) Press MENU/BACK [ 2. Features [ 4. Anonym Call to enter the conguration page. 2) Press the UP or DOWN navigation keys to enter the Rejection page (if the active user type is admin or var , press MENU/BACK [ 2. FEATURES [ 6. ANONYM CALL ). 3) Press RIGHT or LEFT navigation keys to en[...]

26 27 27 Here is a dial plan example: (1 1 1T|[0-4] xxxxxxxxT) 1 1 1T This will dial 1 1 1 immediately after you entered the third digit. [0-4]xxxxxxxxT Any 9-digit number starting with 0,1,2,3 or 4 will be dialed out immediately after you enter the 9th digit. To create a Dial Plan in the web interface, use the following elds: -Dial Plan: Enter [...]

28 29 DND When DND function is enabled, the phone will display the DND icon and all incoming calls will be rejected. Y ou can nd a record of all the calls that were rejected in the incoming call record of the Call History . Pressing HOLD/DND in idle mode will activate or deactivate the DND function. To congure the DND function via Phone inter[...]

28 29 29 2) There are 3 options: Always, Busy and No Answer . Select using 1, 2 or 3. 3) Enter the phone number to which calls will be forwarded. For No Answer you can also select the No Answer timeout pressing the DOWN navigation key . 4) If you prefer the server to perform this function, please enter the On Code and O Cod e o pti ons. W hen yo[...]

30 3 1 Call log The IP1 1 0 can store up to 1 00 calls in its Call log. There are 5 dierent lists: • All calls • Forwarded calls • Missed calls • Received calls • Dialed calls The call logs can be accessed through the web interface (Contact [ Phone Call Info). In the next paragraphs we will explain how to access them from the phone int[...]

30 3 1 3 1 During an Active Call Mute This function allows you to mute the microphone of your phone during a call; you cannot be heard by the other party . You can still hear all other parties while mute is enabled. To mute/resume the conversation: Press MUTE/CANCEL button during a conversation to mute the current call. The icon will be shown on th[...]

32 33 Cal l W ait in g C on gu rat io n T o c on gure Ca ll W ait ing via Ph one in ter fac e: 1) Mak e s ure act ive Us er T ype is adm in or var 2) Pre ss MEN U/BA CK [ 2 . F EA TU RES [ 2. C ALL W AI TIN G. 3) Use th e L EFT or RIG HT nav iga tio n ke ys to ena ble /di sab le t he cal l w ait ing fe atur e. 4) Use th e n avig ati on key s [...]

32 33 33 3-w ay Co nf ere nce Y o ur I P1 1 0 can es tab lis h a thr ee- par ty con fer ence by us ing bo th lin es. T o e sta blis h a co nfe ren ce via the ph one in ter fac e: 1) Onc e a ca ll h as bee n c onn ect ed with th e 1 st cal ler , pres s t he CON FER ENC E but ton , p lac ing 1st ca lle r o n h old . 2) Dia l 2 nd part y n umb er . 3)[...]

34 35 To listen to your new messages via the Phone interface: 1) Press the VOICEMAIL button directly . 2) Y ou may be prompted to enter the password which is needed to connect to your V oIP telephony system. 3) Y our voice mailbox is connected and you are able to listen to your new and old voicemails. Note: Before retrieving a new VOICEMAIL, please[...]

34 35 35 Y ou can only congure these settings via Web interface: 1) Go to ACCOUNT [ ACCOUNT SETTINGS. 2) Select desired account. 3) Make desired selections in Advanced section. Check with your system administrator or service provider for more information. Network Settings Please refer to chapter “Conguration and Registration” for the Basi[...]

36 37 HTTPS The IP1 1 0 supports HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). Adding SSL layer under HTTP , adds a security layer to HTTP . Admins can set this transmission mode via web page. To congure HTTPS settings via W eb interface: Go to NETWORK [ ADVANCED, choose Web Server option. In the pull-down menu of Type eld, ch[...]

36 37 37 Firmware Update and Autoprovisioning The phone is delivered with pre-installed rmware. To update the phone’s rm- ware, please contact your system administrator . You can only update the rmware via Web interface. To update the rmware manually via W eb interface: Choose SYSTEM [ UPGRADE; select the rmware le in your local[...]

38 39 Set AES Key via phone interface: Go to MENU/BACK [ 3. SETTINGS [ 2. ADVANCED [ 6. Set AES Key . Enter the Common AES and the MAC-oriented option. Press the OK button to save the changes. System Log Export To help with troubleshooting, users can export the system log and send it to the network administrator for diagnosis. To enable the system [...]

38 39 39 Programmable keys The keys from 0-9 (memory keys) on the keypad are editable. Users can customize specic features for these keys according to their needs. (The keys are only avail- able when the phone is in idle mode). This function can only be set via the Web interface: PHONE [ FUNCTION keys (Memory Key) Conguration of function keys[...]

40 4 1 Line The most frequent use for the line keys is assigning them one of two possible user accounts for call management. To assign the key as a Line via the web interface: Go to PHONE [ FUNCTION Keys (Line K ey) Speed Dial Y ou can congure the key as a simplied speed dial key . This key function allows you to easily access the most freque[...]

40 4 1 4 1 Transfer Y ou are able to congure a key as a TRANSFER key to perform a Blind/Attended/ Semi-Attended Transfer . The main dierence this key and the CALL TRANSFER hard key is in this case you can pre-congure the number to which transfer will be performed. This is very useful when there are only a few numbers to which you usually t[...]

42 43 Call P ark Call P ark is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. Y our server needs to support this feature. Please check with your service provider or IP PBX vendor for more details. The “call park” feature is activated by pressing a preprogramm[...]

42 43 43 Trouble shooting I cannot register to the server Check the IP address (press OK key for status). Check your gateway . Check your DNS server . Make sure your account information is the same as you got from your service pro- vider . Check whether the SIP server is on. Check the SIP register port, the default value is 5060. I can’t get an I[...]

44 45 How to refuse incoming calls during a call? To refuse all incoming calls that may arrive when you are in a conversation you can turn o call waiting function or enable the DND mode by pressing the HOLD/DND button. How to update the rmware? Enter the webpage of your phone, go to System -> Upgrade. 1) Select the le to update, and the[...]

44 45 45[...]

46 47 Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-5 1 1-3180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the m[...]

46 47 47 Warranty Limited Warranty What your warranty covers: • Defects in materials or workmanship For how long after your purchase: • Two years, from date of purchase What we will do: • Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service:[...]

48 49 • Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage • 3rd party products, such as headsets Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary . The return of [...]

48 49 49 Visit the RCA web site at www .rca4business.com Please do not send any products to the Oregon address listed in this manual or on the carton. This will only add delays in service for your product. Teleeld NA Inc. 49 15 SW Grith Dr . #205 Beaverton, Or 97 005 RCA is a trademark of RCA Trademark Management S.A., Used under license. © [...]