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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Sunbeam EM4820, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Sunbeam EM4820 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Sunbeam EM4820. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Sunbeam EM4820 should contain:
- informations concerning technical data of Sunbeam EM4820
- name of the manufacturer and a year of construction of the Sunbeam EM4820 item
- rules of operation, control and maintenance of the Sunbeam EM4820 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Sunbeam EM4820 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Sunbeam EM4820, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Sunbeam service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Sunbeam EM4820.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Sunbeam EM4820 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
C a f é C r e m a ® II 15 BAR pump espresso machine Instruction Booklet EM4820 Please read these instructions carefully and retain for future reference.[...]
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Sub Heading Body copy with not indent applied. • Bullet copy Bullet copy Bullet copy Bullet copy Bullet copy Bullet copy Bullet copy Bullet copy 2 H e a d i n g[...]
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C o n t e n t s I m p o r t a n t i n s t r u c t i o n s – r e t a i n f o r f u t u r e u s e . Sunbeam’s Safety Precautions 2 About espresso coffee 3 Features of your Café Crema ® II 4 Operations Guide for your Café Crema ® II 7 Secrets to the perfect cup 12 Easy steps for texturing milk 13 Before using your Café Crema ® II 14 Function[...]
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Page 4
2 S u n b e a m ’ s S a f e t y P r e c a u t i o n s SAF ETY PR ECAU TIO NS FOR YO UR SU NBEA M ESP RES SO MAC HINE . • Alw ays pl ace th e uni t on a fla t, lev el sur fac e. • Do no t oper ate wi tho ut wat er in re serv oir . • Do no t remo ve the filt er hol der du ring wate r flow or cof fee fl ow as th e uni t is und er pre ssur e. R[...]
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Page 5
3 A b o u t e s p r e s s o c o f f e e The Sunbeam Café Crema ® II utilises technology and engineering from commercial espresso machines to ensure cafe-quality coffee in an easy to use design. With the Cafe Latte a growing favourite amongst coffee lovers the inclusion of the extra cup height clearance to the design allows the espresso to pour st[...]
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Page 6
4 F e a t u r e s o f y o u r S u n b e a m C a f é C r e m a ® I I Warming plate Allows up to 9 espresso cups to be warmed before use. Brewing head Brass & phenolic group handle Full metal structure and components Die-cast metal and stainless steel quality components, built to last. Water level indicator The water level indicator floats thro[...]
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Page 7
5 2.1L removable water reservoir The large water reservoir is removable for easy filling. Simply lift and remove in any direction. Power button Hot water / steam selector Allows you to select between the hot water ( ) or steam ( ) functions. Operating dial Easy to operate selector dial - turn to the right to make espresso ( ) or to the left for hot[...]
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Page 8
15 BAR pump The Café Crema II ™ is fitted with a 15 BAR pump delivering the pressure required for complete extraction of oils, coffee solids and aroma. Thermoblock heating system Ensures the precise temperature is achieved. As espresso is made with hot rather than boiling water and the thermoblock heats the water to 92°C (just below boiling poi[...]
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Page 9
7 O p e r a t i o n s G u i d e f o r y o u r C a f é C r e m a ® I I The diagrams below and on the following pages are to assist you in using your Sunbeam Café Crema ® II. Each of the diagrams is numbered. Throughout this instruction manual these numbers will be referred to. For example: Fill the water reservoir (1) (2) (3) (4) (5) with cold t[...]
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Page 10
8 O pe r at i on s Gu i de fo r yo u r C a fé C re m a ® II (c o nt i nu e d) 1 0 1 3 1 6 1 1 1 4 1 7 1 2 1 5 Select appropriate filter and place into handle. Hold filter handle and purge with water to preheat. Wipe the edge of filter to remove any coffee grinds. Place container under the group handle pouring spouts. T urn operating dial to the e[...]
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Page 11
9 O pe r at i on s Gu i de fo r yo u r C a fé C re m a ® II (c o nt i nu e d) T exturing milk 1 8 Place filter handle onto brewing head and turn handle to the right, as far as it will go. 1 9 T urn the dial to the right to make an espresso . T u rn back to the off ' ' position when finished. 2 0 Discard the used coffee grinds. Press the[...]
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Page 12
10 Hot W ater O pe r at i on s Gu i de fo r yo u r C a fé C re m a ® II (c o nt i nu e d) Raise the jug until nozzle is in the centre of milk. 2 8 Close the steam by turning dial to preheat position. 2 9 Wipe steam nozzle and wand with damp cloth and purge a small amount of steam. 3 0 Press the hot water/steam button until the hot water symbol is[...]
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Page 13
11 Insert the larger wire into the hole in the base of the steam wand. Care and cleaning Remove the water reservoir from the espresso machine. 3 6 Remove the cleaning wire from the base of the espresso machine 3 7 3 8 Remove steam nozzle from steam wand. 3 9 4 0 Insert the smaller cleaning wire into the single hole in the base of the filter. Remove[...]
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12 With a Sunbeam pump espresso machine and a little experience, you can create café-quality coffee at home. Here are a few helpful suggestions: • The origin of the bean and roasting will affect the taste of the espresso, so test different brands and blends of coffee to find the one you like best. • The grind of the coffee is critical. V ary t[...]
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Page 15
13 Milk texturing is the steaming of milk to heat it and to create froth. Similar to making an espresso, perfecting the art of milk texturing takes time and practice. • Use fresh, cold milk and fill a stainless steel frothing jug to no more than ¹/ ³ full. • The amount of milk you steam should be adequate for the coffees you are preparing. Ke[...]
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Page 16
14 Before using your Sunbeam Café Crema ® II for the first time or if you have not used it for some time, rinse the machine by running water through without coffee in the group handle, as follows: Note: Throughout these instructions the numbers you see highlighted and in brackets refer back to the diagrams at the start of this instruction manual.[...]
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15 1. ESPRESSO FUNCTION For best results, it is ideal to pre-heat your cups, filter handle and filter as follows: • Insert the power plug into a 230-240V AC power outlet and turn the power on. • Fill the water reservoir (1) (2), (3) (4) (5) with cold water and start the appliance (6) . • Put the group handle and an empty filter in place (7) ([...]
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Page 18
16 • After each use of the espresso machine for best results when making consecutive cups of espresso we recommend that you flush a small amount of water through the machine with the group handle already removed from the brewing head. Simply turn the operating dial to the espresso setting and allow the water to run through until you have a consis[...]
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Page 19
17 Cleaning the steam wand Y ou must clean the steam wand immediately after each use. Simply wipe the stainless steel steam wand clean with a damp cloth. Also, briefly turn the operating dial to steam ( ) setting to clear any remaining milk out of the steam wand. Caution: Steam from the wand/arm is extremely hot and there is danger of scalding. Not[...]
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Page 20
18 Th e coff ee ma kin g proc ess i nvol ves ex tra cti ng oi ls out of cof fee gr ind s to ma ke esp res so co ffee . Dep osi ts of th ese o ils bu ild up over t ime an d affe ct th e tas te of th e cof fee an d ope rat ion of th e esp res so mac hin e. Re gula r cle ani ng to re mov e the se oil s is es sent ial f or esp res so ma chin es to ke e[...]
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Page 21
19 C ar e an d Cl ea n in g (c o nt i nu e d) Brew head rubber seal Th is sea l is lo cat ed in th e bre win g head and cr eate s a sea l aga inst the fi lte r hand le wh en ma king an esp res so. No te: Wh en yo ur Su nbea m Caf é Cre ma ® II is no t bein g use d, we re com men d that you do no t le ave th e fil ter ha ndl e att ache d to th e m[...]
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Page 22
20 Af ter co nti nue d use, your e spre sso ma chi ne ma y deve lop a bu ild -up of mine ral de pos its . Th us you r mac hin e will requ ire oc cas ion al ‘d esca lin g’. W e re comm end t hat yo u des cal e your mach ine ev ery 2- 3 mon ths , alth oug h thi s peri od wi ll de pend on the h ardn ess of wate r and fr equ enc y of us e of th e m[...]
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Page 23
21 17 . Afte r 1 min ute, stop t he mac hin e by tu rnin g the o pera tin g dia l to the off ( ) po siti on. 18 . Leav e the ma chi ne of f for 10 -15 mi nut es to al low th e des cal er to ta ke ef fec t. 19 . T urn th e dia l to th e espr ess o ( ) se tti ng an d allo w ½ of th e rest of the d esca ler so luti on to r un thr oug h the br ewi ng [...]
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Page 24
22 T r o u b l e S h o o t i n g g u i d e PROBLEM POSSIBLE CAUSE WHA T TO DO Cof fee runs dow n the side of Gro up handl e is not at tache d co rrect ly , Ensu re the hand le is firml y positi oned the gro up handl e. or has not bee n tighte ned suff icien tly . ont o th e brewin g head. See “Pr epari ng an esp resso ” pg 14. Edg e of fil ter [...]
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Page 25
23 T r ou b le S ho o ti n g g ui d e ( c on t in u ed ) Esp resso doe s not have any Not eno ugh coff ee in filte r . See "Pr epari ng an espre sso" Cre ma. p14 . Han dle come s off durin g brewi ng. Coffe e ta mped too ha rd. T amp the cof fee grou nds ligh ter . Cof fee grin d is too fi ne. Chan ge to a coarse r grind of cof fee. Fil t[...]
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Page 26
24 Une ven cup fil ling. Une ven tamp ing or obst ructi on in the E nsure cof fee is tamp ed evenl y pou ring spo uts. and che ck that the re is nothi ng obs truct ing the pou ring spo uts. Def ectiv e ba ffle in fil ter hand le. Con tact a Sunb eam Serv ice Cent re. Esp resso tas tes burn t. T ype of coff ee being use . Expe rimen t with diff eren[...]
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Page 27
25 ESPRESSO (SHORT BLACK) Espresso is a concentrated, full bodied coffee with a stable layer of cream on top – known as ‘crema’. An espresso is the foundation of all café coffee. V ariations are achieved by adding different amounts of milk and froth. • 90mL espresso glass or demitasse cup • single espresso (30-35mL) LONG BLACK A standard[...]
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Page 28
CAFFE LA TTE An espresso with steamed milk, typically served in a glass. The layer of frothed milk on top should be 10mm to seal the coffee. • 220mL glass or cup • single or double espresso • steamed milk CAPPUCCINO This delicious drink is an espresso with steamed milk, topped with creamy froth and a dusting of chocolate. The resulting drink [...]
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N o t e s[...]
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N o t e s[...]
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Should you experience any difficulties with your appliance, please phone our customer service line for advice on 1300 881 861 in Australia, or 0800 786 232 in New Zealand. Alternatively , you can send a written claim to Sunbeam at the address listed below . On receipt of your claim, Sunbeam will seek to resolve your difficulties or , if the applian[...]
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Page 32
Need help with your appliance? Contact our customer service team or visit our website for information and tips on getting the most from your appliance. In Australia Visit www .sunbeam.com.au Or call 1300 881 861 In New Zealand Visit www .sunbeam.co.nz Or call 0800 786 232 ‘Ca fé Cre ma’ i s a regi ster ed tra dema rk of Su nbea m Corp orat ion[...]