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Toshiba iES16 manual

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Table of contents for the manual

  • Page 1

    Discover the P ower of T oshiba ’s IP Communication Solutions[...]

  • Page 2

    CIX1 00 Supports up to 64 trunks or 72 voice endpoints and combinations up to 112 total. CIX40 Supports 4-11 trunks or 8-40 voice endpoints depending upon configuration. CIX200 Supports up to 96 trunks or 160 voice endpoints and combinations up to 192 total. CIX670 Supports up to 264 trunks or 560 voice endpoints and combinations up to 672 total. C[...]

  • Page 3

    COMMUNICATE — ON-SITE OR OFF-SITE IP and Digital Endpoints The Toshiba Strata CIX IP communication system helps you communicate where and when you need to, keeping your customers connected and employee productivity at its peak. This versatile system supports many types of endpoints and devices, including a complete line of Toshiba IP telephones, [...]

  • Page 4

    THE POWER TO DO MORE — TOSHIBA VOICE MAIL APPLICATIONS Integrated Voice Mail Voice processing applications help you improve customer service by providing callers with instant attention, responsiveness, and access to information. Capabilities: Simplify voice mailbox operation through a Toshiba IP or digital telephone with LCD display and soft keys[...]

  • Page 5

    Browser-Based Administration Authorized personnel can easily maintain the system via your LAN/WAN from any location with the browser-based eManager, or via modem or direct connection. Network eManager enables centralized installation/ maintenance of all Strata CIX systems in the network. Personal Administration Using the My Phone Manager personal a[...]

  • Page 6

    For Companies Large or Small A well-managed call center can serve customers quickly, effi ciently, and cost-effectively, providing an important competitive advantage. Toshiba’s Strata ACD solutions can help you manage your calls and call distribution — even if you don’t have or need a large call center. Automatic Call Distribution Toshiba’[...]

  • Page 7

    Expand At Will, Migrate Without Worries When you need to expand your system or upgrade to a larger Toshiba CIX platform in the future, you’ll be able to reuse telephones and many system components, protecting your investment in your communication system. Nationwide Authorized Dealer Network Toshiba products are sold through a nationwide network o[...]

  • Page 8

    FEATURE HIGHLIGHTS System Features Account Codes Forced Voluntary Verifi able Account Code Button Account Code Revision Administration/Programming (Optional)* Live System Programming Personal Administration Remote Access Alternate Answer Point Automatic Busy Redial (Optional) Automatic Call Distribution (Optional)* Advanced Call Routing Skills-Bas[...]

  • Page 9

    Voice Mail Features Audiotex Automated Attendant (AA) Automatic Message Copy with Optional Delete Automatic Message Copy with Start/Stop Time and Delay Called Identifi cation Caller ID with SMDI Caller Confi rmation Prior to Transferring Call Record to Mailbox Call Record Over Strata Net Call Queuing Call Screening Class of Service (COS) Copy Mai[...]

  • Page 10

    THE COMPLETE TOSHIBA SOLUTION FOR TODAY’S BUSINESS Toshiba Leading Innovation Toshiba delivers technology and products that make life safer, more comfortable, and more productive. We bring together the spirit of innovation with our passion and conviction to shape the future and help protect the global environment — our shared heritage. We foste[...]

  • Page 11

    T oshiba America Information Systems, Inc. T elecommunication Systems Division 9740 Irvine Blvd., Irvine, CA 92618-1697 Headquarters (949) 583-3700 National Accounts (800) 234-4873 www .telecom.toshiba.com © 2008 T oshiba America Information Systems, Inc. All products, service and company names are trademarks, registered trademarks or service mark[...]