Ericsson DIALOG 4223 manual

? Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow . Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) • Height: 11,2 cm (May be smaller) • T op: 5,3 cm (Important!) • Left: -0,3 cm (Important!) This text should then be hi dden. Dialog 4223 [...]

BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 2 EN/LZTBS 170 322 R1A © Ericsson Enterprise AB 2004[...]

3 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Ta b l e o f C o n t e n t s T able of Contents page W elcome ......... ......... ........... ........ ......... ........... . 4 Description ......... ........... ............ ........ ........... .... 6 Incoming Calls ............ ........... ........ ........... ..... 18 Outgoing C alls .[...]

Welc o me BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 4 We l c o m e Welcome to the User Guide for the Dialog 4223 Professional / Dialog 3213 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communi cation Platform consists of BusinessPhone Compact, BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250[...]

5 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Welc o me Copyright All rights reserved. No parts of th is publicati on may be reproduced, stored in r etrieval systems, or tr ansmitted in any form or by any means, electronic, mechanical, photocopying, recor d ing or otherwise, without prior written pe rmission of the publisher except in [...]

Descript ion BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 6 Description Dialog 4223 Pr ofessional 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 16 16 17 18[...]

7 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Descriptio n 1D i s p l a y 3x40 characters. See section “ Display info ” on page 14. 2 Menu Function keys The functions depend on the traffi c state and will be shown on the last line of the display . When you are r e quested to (see display ) , press the r equired key to access the fu[...]

Descript ion BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 8 12 Headset See section “ Headse t - Dialog 4223 Professional ” on page 114. 13 V olume control T o adjust the volume. Also sp ace/backspace in writing mode. 14 Clear T o disconnect calls or to cl ear the display in programming. 15 Microphone 16 Option al key panel 17 Dual-[...]

9 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Descriptio n Dialog 3213 Executive 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 16 18 17 5 5[...]

Descript ion BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 10 1D i s p l a y 3x40 characters. See section “ Display info ” on page 14. 2 Menu Function keys The functions depend on the traffi c state and will be shown on the last line of the display . When you are r e quested to (see display ) , press the r equired key to access the [...]

11 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Descriptio n 12 Mute T o switch the microphone on or off. See section “ During Calls ” on page 35. 13 Loudspea ker on/o ff T o switch the loudspeaker on or off. See section “ During Calls ” on page 35. 14 Clear T o disconnect calls or to cl ear the display in programming. 15 Microp[...]

Descript ion BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 12 Phone keys Dialog 4223 / Dialog 3213 This table gives you an overview of the different key design of the Dialog 4223 Professional and the Dialog 3213 Executive. In this user guide you will only find illustrations of the Dialog 4223 keys. If you are using the Dialog 3213 Exec [...]

13 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Descriptio n Lamp indications The key lamps on your telephone in dicate with different signals the traffic state of the ongoi ng call or function. Ô Extinguished lamp The function is not active. Õ Ô Steady light The function is active. Ö Ô Slowly flashing lamp The line (or function) i[...]

Descript ion BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 14 Display info The display assists your actions on the phone with step-by-step instructions. When your phone is idle, the upper line shows general information. The mid li ne shows your name and extension number . The lower line presents lead texts for the menu keys. During an i[...]

15 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Descriptio n The p ro visi oning of ext ernal cal ling numbers is network dependent. If it is not pr ovided, the di splay shows ’EXTERNAL ’ and the directory number of the external li ne. Even when it is pr ovided it might happen that calle rs ar e su ppressing their numbers, in this c[...]

Descript ion BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 16 To n e s T ones are audible in the handset. Dial tone (System ready to accept digi ts) Special dia l tone (System ready to accept digi ts, active diversio n on t elephone) Ringing tone (Ringing signal to called pa rty) - repeated after 4 s Special ringing tone (Ringing sig na[...]

17 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Descriptio n Signals Ringing signals are emitted fr om the phone. Note: The tones and ringing signals in this gui de refer to the standard system but may vary between countries. Internal ringing s ignal - repeated after 4 s Exter nal ringing sig nal - repeated after 4 s Autom atic Callback[...]

Incoming C alls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 18 Incoming Calls Inter nal calls A ringing signal and a flashing lamp indica te an in coming call. The display shows the numb er and the name of the inter nal caller . Exter nal calls A ringing signal and a fl ashing lamp indicat e an incoming call . If you are connected to [...]

19 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Incomi ng Calls To a nother extension (Call pick-up) Y ou can answer a call to another ex tension from any phone in your office. z Call the ringing ex tension. Yo u r e c e i v e b u s y t o n e . pick-up Press (see display). Allow calls on Line 2 If you also want to receive calls also whi[...]

Incoming C alls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 20 Silent Ring ing This function is u seful if you do not want to be di sturbed by th e ringing of the telephone. Incoming ca lls will only be indicated on the display and by the f lashing Line key . Note: For the Dialog 3213 this func tion requires the re lease number R9B or[...]

21 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will hel p you in your a ttempts to establish contact w ith the called party . Make calls How to make inter nal and exter nal calls. z Enter either a dir ectory number to make an intern[...]

Outgoing Calls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 22 Last Exter nal Number Redial When you initiate an exter nal call the system automatically stores all the dialled digits, irre spective of whether the call was successful or not. See also section “ Automatic Redial ” on page 24. *** Press to r edial the last di alled ext[...]

23 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Outgoing Calls Automatic Callback Y ou call a n extension and receive busy tone or get no answer . call-back Press (see display). V erification tone. d or í Replace the handset or pr es s to finish the procedur e. Y ou are called back if the extensio n finishes the ongoing call or the nex[...]

Outgoing Calls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 24 Automatic Redial If you call an exter nal number an d receive busy tone or get no answer , you can instruct the syst em to automatically redial the number un til it is a vailable. Note: This feature could be re stricted. Ask the system administrator for the availability . T[...]

25 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Outgoing Calls Notes: It is not possible to do a new request on a key holding an already activated request until t he existing one is cancelled. When the Automatic Redial la mp is rapidly flash ing, your telephone is busy and you cannot rece ive or make new calls. The number of redial atte[...]

Outgoing Calls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 26 Busy extension Y ou call a n extension and receive busy tone. Camp-on Y ou can notify a busy extension of your call by a muted ringin g call. camp-on Press (see display). Keep the handset off hook. When the called extension replaces the handset, it will be called automatica[...]

27 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Outgoing Calls Diverted extension Bypass Call Forwarding makes it possib le to ca ll a specific extension, even if Call Forwarding is activated on this extension. *60* Pr ess. z Enter extension number . # Pr ess. Y ou will be connected to the sp ecified extension, regardless of which type [...]

Outgoing Calls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 28 Option 2 - Via the keypad If you are using the Dialog 4223 Pr ofessional without a key panel, you can program 10 Individual Abbr eviated Numbe rs on the keys 0 to 9. Additionally , you can program the programmable keys on the telephone (see Option 1). See section “ Indivi[...]

29 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Outgoing Calls Individual Abbr evia ted Numbers via a pr ogrammable key Y ou can program and activate your most frequently used exter nal numbers on the 2nd laye r of a pr ogrammable key . This procedur e can also be used if you want to program a function that is activated/deactiva ted via[...]

Outgoing Calls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 30 Or: *z# Enter a di al code (m aximum 4 digi ts). store Press to store the number or the co de (see disp lay). í Pres s to finish pr ogramming. Note: The Dual-Function keys allo w Indi vidual Abbre viated Numbers and other functions e.g. Dial-by-Name to be combined on the s[...]

31 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Outgoing Calls Note: Which digit to press for ext ernal line access de pends on the configuration of the system. If your publ ic network requ ires waitin g for a second di al tone, press * . # Pr ess. í Pres s to finish pr ogramming. Cancel one spec ific Individual Abbr eviated Numbe r #5[...]

Outgoing Calls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 32 change Press (see display). Note: If programmed names already exist, press backward or forward until the func tion NAMECALL is shown (see display). enter z Press (see disp lay) and dial the number . Y ou can use a ny directory numb er , e.g. a Commo n Abbreviated Number or [...]

33 BusinessPhone – Dialog 4223 Professional / Dialog 3213 System Phonebook System Phonebook The System Phonebook co vers inter nal directory numbers as well as external common abbreviated numbers. Use the System Phonebook director y Pres s (see display). The display shows: internal Press (see di splay) to se arch for internal di rectory numbers..[...]

System Phonebook BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 34 Make a Call ¿ Enter the first lette r(s) of the name. Note: How to write text is described in section “ Wri t e T e x t ” on page 99. Note: In order to step thro ugh the whole System Phonebook, you can start the s earch function immediate ly without enterin g the fir[...]

35 BusinessPhone – Dialog 4223 Professional / Dialog 3213 During Calls During Calls The BusinessPhone Communicati on Platform allows you to handle calls in many different ways. Y o u can switch between handset and handsfree/group conversation, mu te the microphones, make an inquiry , transfer the call, create a Confer ence or put the call on hold[...]

During Calls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 36 Fr om handsfr e e to handset Y ou have an ongoing handsfree conversation. u Lift the handset. Conversation via the handset. Mute Y ou have an ongoing co nversation. É Press to switch the microphone on or off. When the lamp lights, the caller will not be able to hear the conv[...]

37 BusinessPhone – Dialog 4223 Professional / Dialog 3213 During Calls Refer Back Y ou have an ongoing conversation on e. g. Line 2 and want to refer back to the call that is put on hold on Line 1. The lamp of the call put on hold flashes. Line 1 Ö Ô Press to put t he se cond call on hold. First call is connected. Ö Ô Press to put t he first [...]

During Calls BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 38 Callback Y ou are called back, if you have tr ansferred an externa l call and the other extension has not answer ed the call within a certain time. Y our telephone will ring again. Call W aiting If you hear the Call Waiting tone during an ongoing conversation, another person [...]

39 BusinessPhone – Dialog 4223 Professional / Dialog 3213 During Calls Repeat the procedure to incl ude other persons into the Confer ence. In this w ay , you can include u p to six parties in a conversation. How many of them can be external callers depends on the programming of the system. Individual Hold Y ou have an ongoing co nversation, i.e.[...]

Call Li st BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 40 Call List The Call List includes a c omplete history of recently made calls. It offers access to pr e viously dialed/received, internal/external numbers The Call List provid es following options: • Indication of the total number of calls (m aximum 20) • Calling or erasing t[...]

41 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Call List Retrieve calls T o see the first entry in the Call List: list Press (see dis play). The display shows e.g.: Incoming/outgoing cal ls are shown as: [<- ... incoming call answered !<- ... incoming call not answered = missed call [-> ... outgoing call 1/20 indicates the fir[...]

Call Li st BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 42 Show date, time and call attempts for the selected call When you ar e retrieving calls fr om your Call List. time Press to see the date and time for the selected call (see display ). Y ou will see when the call was di aled/received and how many times the same call was sent/came[...]

43 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Call Mete ring Call Metering When the BusinessPhon e Communication Platform is provided with meterin g information fr om the public net, the c all metering function can be used to check the cost of outgoing calls. The BusinessPhone Co mmunication Pl atfo rm offers several options to obtain[...]

Call Mete ring BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 44 Cost of the last call After finishing an outgoing extern al call, you have the possibility to see the cost of the last call. *46# Pr ess. The display shows the c ost of the las t call. í Pr ess to finish the pr ocedur e. Read out your own cost counter This is useful, when [...]

45 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Call Mete ring ì In case of a typing error , press the V olume Down key to dele te the latest enter ed digit. activate Press to conf irm the Pass word (see disp lay). Select the t ype of meter you want to r e ad out. caller Press to r ead out an extension counter (s ee displ ay). If the s[...]

Call Mete ring BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 46 display Press to sho w the counter on the di splay (see display). In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer . If you have not entered a speci fic directory number in this procedur e, you will see the[...]

47 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Call Mete ring Printout The printou t covers the following i nformation: Example: Call Metering Information B usinessPhone Date: 04 05 12 Time: 10:53 ERICSSON ENTERPRISE GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA Reason for print out : Read Division : Total system Group : Callers Dir[...]

Call Mete ring BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 48 Printout contents Date: Shows the date of the printout. Time: Shows the time of the printout. Ericss on Enterprise GmbH Pottendorfer Str . 25 -27 1121 Vienna AUSTRIA 4 lines with 50 characters per lin e are fr ee for definition. For example, for the company address. Reason [...]

49 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Call Mete ring Integrated System Check T o avoid a loss of the c ounter valu es during re-confi guration of the system, an Integrated System Check offers you the opportunity to read out all the counters which wer e not reset befor e the r e- configuration. T o initiate the System Check you[...]

Call Forwar ding BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 50 Call Forwar ding When you are not available to take calls or decide to answer your calls on another extension, it is us eful to forward your calls to an alternate answering posi t ion. The altern ate an swering position can either be a pre-pr ogrammed one (a common one fo[...]

51 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Call Forw ardi ng Fixed Diversion This function directs your calls to a pr e-programmed answering position (e.g. secretary). Activate Fixed Diversion 2nd Ô Pr ess. Diversion Ô Pr ess to activa te diversion. All calls to your extension are dir e cted to a pre-pr ogrammed address. The disp[...]

Call Forwar ding BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 52 Pr ogram Fixed Diversion addr ess If you need to program a new diversion address: prog Press (see dis play). diversion Press (see display). z Dial new di version address. ì In case of a typing error , press the V olume Down key to dele te the latest enter ed digit. store[...]

53 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Call Forw ardi ng Individual Diversion This feature gives you the possibility to divert your calls to internal and external posit ions, e.g. to any directory number , a collea gue’ s extension, an exter nal number or a Common Abbreviated Number (e.g. your car telephone). Note: In order t[...]

Call Forwar ding BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 54 Program and activate a new Exte rnal Diversion addr ess T o set a new Individual Exter nal Diversion address: *22* Pr ess. 0z Enter the digit(s) fo r exter nal line acce ss and the new External Diversi on addr ess. A maximum of 24 digits. Note: Which digit to press for ex[...]

55 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Call Forw ardi ng Re-activate External Diversion Divert your calls to an exter nal position. *22*# Dial to activate the prog rammed Exte rnal Diversion. Y ou can make outgoing calls as us ual. A special dial tone reminds you that Call Forwarding is active. The display shows that you have a[...]

Call Forwar ding BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 56 Follow-me If you are in another r oom, you can still answer your calls by forwarding them to wher e you are. T o act ivate Follow-me, Individual Diversion must be activ e on your telephone . Activate Follow-me Note: This procedure has to be execut ed from the telephone th[...]

57 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Absence Information Absence Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, ill ness), this featur e allows you to inf orm your callers of the reason of your absen ce. Exter nal callers will be routed to the operator who also has a cces[...]

Absence Informatio n BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 58 Enter information T o store T ext or V oice information. 2nd Ô Pr ess. Info Ô Pr ess. leave Press (see display). absence Press (see display). When the informat ion is activated, the Message/Info lamp shows a steady light. If a message arrive s, the la mp starts flas[...]

59 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Absence Information activate Press (see display). The programmed Absence Information will be shown in the display . Interna l callers r eceive the informat ion on the display (or as s poken information to callers without displa y phone). Extern al callers will be routed to the operator who[...]

Absence Informatio n BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 60 Change information 2nd Ô Pr ess. Info Ô Pr ess. Erase erase Press (see display). absence Press to era se the informati on (see display) . Change leave Press to le ave another inf ormation (see dis play). Or: on/off Press to activate/d eactivate info rmation (see dis[...]

61 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Absence Information Receive info for diverted calls A colleague, And ersen, has programmed diversion t o your extension. Y ou answer a call to An dersen on your phone. The sign ‘&’ or ‘%’ indicates that Ande rse n has T e xt or V oice info programmed. T ext info programmed div-[...]

Messages BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 62 Messages By using the Message system you can send, receive, forward and store dif f erent kind of message s. Y ou ha ve also access to a number of helpful features, like recor ding an ongoing conversation, placing exter nal calls via the co mpany network and many more ... Passwor[...]

63 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Messages Individual Mailbox system Callers are able to leave message s in your Individual Mailbox. Activate Divert your extension to the Mailbox system. Â 2nd Ô Pr ess. Diversion Ô Pr ess. z Enter the number to the Ma ilbox syste m. Ask the system administrator fo r your defined Mailbox[...]

Messages BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 64 greeting Press (see display). diversion Se lect type of diversi on and us e the menu keys to recor d your greeting (see display). í Press to activate. When you activate the diversio n, the recor ded gr eeting is played to the next caller . Note: When you have activated a diversi[...]

65 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Messages z Enter the number to the Ma ilbox syste m. During the pr ocedure you wi ll be asked for y our extension number and your Password. Note: Y ou cannot use the D efault Password 0000 to retrieve messages externally . If you want to check your messages from an external p osition, yo u[...]

Messages BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 66 Note: If you do not acknowledge the Notificat ion within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of No tificat ion attempts) . Program Notification number and time Message Ô Pr ess to view th[...]

67 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Messages Or: immediate Press if you want im mediate No tification (s ee displa y). save Press to save the Notifica tion time (see display). This step is exclude d if you pr ogram immediate Notification. í Pres s to finish pr ogramming. Activate/deactivate the Notification Message Ô Pr es[...]

Messages BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 68 Message Ö Ô Press to view the Mailbox. If the Mailbox contains heard me ssages only , the lamp shows steady light instead. Note: Depending on t he configuration, you might be asked for your Password before you can retrieve your messages. See section “ Security ” on page 77.[...]

69 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Messages Forward a V oice message Y our received V oice messages (in the Individual or Common Mailbox) can be forwarded to othe r Mailbox numbers (Individ ual or Common). When you forward a V oi ce messag e to an Individual Mailbox, the Mailbox number is th e same as the extension number .[...]

Messages BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 70 Common Mailbox system If you divert your telephone to a Common Mailbox, t he callers are able to leave messages there. The differ ence between your Individual Mailbox and a Common one is that a Common Mailbox can be used by more than one user . Activate Divert your extension to t[...]

71 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Messages Retrieve messages - externally T o retrieve your messages from an external position: z Enter your com pany’ s tele phone number . z Enter the Commo n Mailbox num ber . During the pr ocedure you wi ll be asked for y our extension number and your Password. Note: Y ou cannot use th[...]

Messages BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 72 During an unanswered call When you call an extension and receive busy tone or get no answer , you can send a Callback, V oice or T e xt message. Message Ô Pr ess. Select messag e type (see display). Note: After sending, you can repeat to other extensions. Callback call-back Pres[...]

73 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Messages Check sent messages Y ou can chec k messages that you have sent, for instance if you want to erase a message. Y ou can also check messages received at other extensions (not allo wed by default, a sk system administrator). Message Ô Pr ess. administr Press (see display). check Pre[...]

Messages BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 74 Retur ned messages Messages that have been left un answered for a long period ar e sent back to you. T o check returned messages: Message Ö Ô Pr ess. sent-back Press (see display). Use the menu ke ys to check r etur ned messag es (see display ). Y ou can erase or re-send the me[...]

75 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Messages Dictaphone function If you want to recor d and retrieve personal V oice messages you can use the Dictaphone function. A Dictaphone message is treated as a normal message. How to retrieve Dictaphone messages, see section “ Check and store r ece ived messages ” on page 67. Recor[...]

Messages BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 76 Conversation Recor d ing The Conversation Recording function makes it possible to stor e the ongoing telepho ne conversation in the Indivi dual Mailbox by pressing a pre-pr ogrammed Re cording key . Y ou can store both inter nal and exter nal calls. Conference calls cannot be sto[...]

77 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Security Security Y ou can use your four -digit Password for blocking your phone from unauthorized use, for making ex ter nal calls from any blocked extension, for entering the Message syste m or when you are using the DISA func tion. Note: The first time y ou enter the Message system you [...]

Security BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 78 Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension *72* Pr ess. z Enter your Password. # Pr ess. Dial tone. Y ou can make one call from your extension. Bypass another extension This makes it possible to make a ca[...]

79 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Security Block extension *72# Enter to bl ock your extension . V erification tone. í Pr ess to finish the pr ocedur e. Unblock extension #72* Pr ess. z Enter your Password. # Pres s to re-open. V e rification tone. Y our extension is open for use. í Pr ess to finish the pr ocedur e.[...]

Group Feat ures BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 80 Gr oup Features When you are working together in a team the following group features can be very useful. Y ou ca n page your colleagues, give them T elephone Attendance or pick-up their incoming calls. Key system With this function, al l (or selected ) external lines are r[...]

81 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Group Feat ures Supervision/T elephone Attendance A Function key can also be programmed for Supervision and handling calls for a group of extension s. If a Supervision/Attendance key is programmed on your telephone, you are able to call the other g r oup members or answer incoming calls fo[...]

Group Feat ures BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 82 Loudspeaker Paging Y ou can page all extensions in a group and give a V oice message. Paging Ô Press ( pre- pr ogrammed ). All exte nsions in a gr oup ar e calle d. Paging Õ Ô Pr e ss again and hold the key (pre-programmed). Give the V oice message and then release the [...]

83 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Group Feat ures Gr oup Hunting Y our tele phone can be inc luded in one or several hunt groups. In a hunt group all members are r epresented with one common directory number . 16 hunt grou ps can be pr ogrammed, each containing 1 to 20 members. A member can be either an extension number , [...]

Group Feat ures BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 84 Answer calls As system default the hunt group nu mber is shown in the display . If you require a different display la yout, please contact your system administrator . Answer Group Hunting calls in the norm al way . Log out T o log out from one hunt group: #28* Pr ess. z En[...]

85 BusinessPhone – Dialog 4223 Professional / Dialog 3213 ISDN Facilities ISDN Facilities This chapter is only r elevant when your system is c onnected to a digital trunk lin e (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The servic es fr om the [...]

ISDN Facilities BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 86 Answer an incoming call fr om an ISDN-line A ringing signal and a flashing la mp indica te an incoming call, answer the call in the normal way . One of the following four cases will occur . Example 1: The publi c net provides th e number of the caller . Mr . Plattner with [...]

87 BusinessPhone – Dialog 4223 Professional / Dialog 3213 ISDN Facilities Make an exter nal call on an ISDN-line Establish an exter nal call in the normal way . If the called party is also connected to a digital trunk line, your public number is shown on the called party’ s displa y . If the connected party number di ffers from the dialled one [...]

ISDN Facilities BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 88 Malicious Call Identification If you ar e disturbed by malici ous external incoming calls, you can request a number tracing fr om the network provider . If you cannot see the number of the calle r or connected party (because of an ac tivated number suppression), you have t[...]

89 BusinessPhone – Dialog 4223 Professional / Dialog 3213 ISDN Facilities Number Secr ecy By pressing a pr e-programmed Number Secr ecy key you can choose not to show your complete number (public + extension number) to the connected party . Number secrec y Ô Pr ess a pr e-progr ammed key to sup pre ss your comple te number to the public net. The[...]

Other Useful Fe atur es BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 90 Other Useful Featur es By using these features your produc tivity will be incr ease d, e.g. you can set reminders for important meetings, place the cost for extern al calls on separate accounts, listen to music via t he loudspeaker and much more ... T andem configu[...]

91 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Other Useful Features T o deactivate the T andem configur ation Secondary on/of f Õ Ô Pr ess (pre-pr ogrammed). Or: #28# Pr ess to log of f the secondary telephone. For incoming calls: •T h e secondary t elephone cannot be called and the primary telephone works as a norm al stand-alone[...]

Other Useful Fe atur es BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 92 activate Press to activate (see disp lay). í Pres s to finish pr ogramming. When the Reminder time is reach ed, your phone ri ngs with recall signal. Cancel Reminder #32# Press to cancel all settings. í Pr ess to finish the pr ocedur e. Backgr ound Music Y ou can[...]

93 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Other Useful Features Opening of the doorlock After you have answered the Door phone, you can open the door making an inquiry to the d oor -opener’ s directory number . Inquiry Ô Press. z Dial the door -o pener’ s di rectory number . Please ask your system administrator for t he numbe[...]

Other Useful Fe atur es BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 94 Dir ect Inward System Access (DISA) If you are working externally an d you have the nee d to make business calls, call your comp any and use the company PBX to make an extern al call to the desired party . Y ou just pay the cost for the phone call to your company .[...]

95 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Other Useful Features Account Number An Account Number c an be entered to debit telephone cost to differ ent accounts. Depending on the system configuration the Account Number has to be ente red from a V erified Account Number List (predefined) or y ou can invent your own Account Number . [...]

Other Useful Fe atur es BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 96 DTMF T o nes The DTMF function is used to co ntrol answering machines or any other telecommunication devices. z Make an inte rnal or external call to reac h the desir ed device. When your call is answered you ca n contin ue to dial digits which will be sent as DTMF[...]

97 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Other Useful Features Networking Networking is th e connection of se veral premises within a company . The connect ion can be se t up via leased lines, public lines, Local Ar ea Network (LAN) or Wide Ar ea Network (WAN). Ask your system administrator abou t details regarding networki ng. I[...]

Other Useful Fe atur es BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 98 Least Cost Routing Least Cost Routing (LCR) automat ically selects the cheapes t way to establish th e connection to th e desire d external numbe r . Please ask your system administrator if th is function is install ed in your system. If the extension has been conf[...]

99 BusinessPhone – Dialog 4223 Professional / Dialog 3213 Wr it e T e x t Wr i t e T e x t It is necessary to write text, e. g. when you are typing Absence Information, sending a T ext messa ge or searching the integrated telephone directory . Use the keypad to write text, e.g. when you are sending a T ext message . Y ou have selected text mode. [...]

Settings BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 100 Settings If you r equir e fr equent use of certain funct ions, you may pr ogram them on the Dual-Function keys on the te lephone and the key panel. When you want to use the fu nction, just press the key . Notes: The Dual-Function keys allow programmed functions and short numbers[...]

101 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Settings Pr ogram a function How to program a function on key A. Note: Some functions can also be programmed as Individual Abbreviated Numbers, see section “ Abbreviated Numbers ” on page 27. prog Press (see dis play). key Press (see dis play). _AÔ Pr ess the desi red pr ogrammabl e[...]

Settings BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 102 Select ringing character z Select ringing character (0 – 4) . See section “ Function codes and r equired data ” on page 103. enter Press (see display). í Pres s to finish pr ogramming. After approximately 10 seconds, the Function key is active. Example: Progr am Supervisi[...]

103 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Settings Function codes and r equir ed data Note: Accessible functions depend on the programming of the system; if you require another function please conta ct your system administrator . The functions above are the default functions. Ringing character: 0=N o r i n g i n g . 1=R i n g i [...]

Settings BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 104 Alter native programming for Automatic Callback, Camp-on, Intrusion The associated number for using the Automatic Callbac k, Camp- on or the Intrusion function may va ry fr om country to country . If you cannot use a code of a funct ion, maybe your exchange system has been progr[...]

105 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Settings Handset and loudspeaker volume Use the volume keys. Y ou c an set different volume levels for intern al and exter nal calls and for Background Music. During a call, adjust handset listening volu me in handset mode. Adjust loudspea ker volum e in Monitor m o de or during Backgrou[...]

Settings BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 106 Ringing signal By programming, you can adjust ringing type (2 types), ri nging volume (10 steps) and ringin g character (10 characters). prog Press (see dis play). ringing Press (see display). Y ou can now select ringing type, volume or character . Ringing type Select type 1 if [...]

107 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Settings Ringing character character Press (see display). Y ou will hear t he selected character . next Pres s to change (s ee display). í Pr ess to finish the pr ocedur e. Melody pr ogramming If you want a personal melody when your telephone rings, this can be programmed for internal, [...]

Settings BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 108 Programming mode 2nd Ô Pr ess to enter Pr ogramming mode. Select the call type you want to program. Line 1 Ô Press f or internal calls. Or: Line 2 Ô Press f or external call s. Or: Inquiry Ô Press for Ca llback cal ls. Select Pr ogramming mode op tions to contr ol the melody[...]

109 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Settings Insert a pause: * Pres s to insert a sho rt pause. Hold the key to get a long pau se. Change the octave: 0 Pr ess to get a hig her or lower octave for the note you have inserted. It is higher when a plus si gn is added beside the note. Scroll within the melody: ì Press to move [...]

Settings BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 110 Display contrast Y ou can adjus t the contrast for the display . í*5 Pr ess and hold si multaneously until a ring signal is hear d. The display shows: 2nd Ô Pres s. The display shows: ì Pres s r epeatedly to a djust the contrast. # Pr ess to save and exit. Note: T o exit t he[...]

111 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Accessories Accessories This chapter describes optional feat ures that can be used together with your BusinessPhone telephone. Expansion key panel Dialog 4223 Professional Each key panel offers 17 additional keys for storing of your most frequently used teleph one numbers and functions, [...]

Accessories BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 112 Option unit Dialog 4223 Professional The Option unit DBY 420 01/ 1 is an optional accessory , to be installed on the bottom of your te lephone set. The following devices can be installed via the Option unit: • Extra bell or busy indi cation outside your door T o check or se[...]

113 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Accessories Dialog 3213 The Option unit DBY 410 02 is an optio nal accessory , to be installed on the bottom of your te lephone set. The following devices can be installed via the Option unit: • T ape recorder • Extra bell or busy indi cation outside your door • Enhanced Headset fu[...]

Accessories BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 114 Headset - Dialog 4223 Professional How to install the headset, see section “ Installation ” on page 122. The following headset f unctions are available. Activate/Deactivate the headset Í Pr ess the Headse t key to acti vate/dea ctivate. See section “ Description ” on[...]

115 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Accessories Headset with Group Listening  Press to toggle between head set with or without G roup Listening. Headset to handsfree  Pr ess. Í Press the Headset key . Handsfree to headset Í Press the Headset key .[...]

Accessories BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 116 Headset - Dialog 3213 The following Headset functions are available. Note: T o use the Headset function s your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided w ith the option u nit. Act[...]

117 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Accessories Headset with Group Listening s Press to toggle between head set with or without G roup Listening. Headset to handsfree s Pr ess. Headset h Press the Headset key (optio nal). Handsfree to headset Headset h Press the Headset key (optio nal).[...]

Useful Hints BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 118 Useful Hints Connections between exter nal lines With your BusinessPhone PBX, you can establish a n external call diversion or a Conference with mo r e than one exter nal party or transfer an exter nal call to another exter nal destination (e.g. a mobile phone). These featur[...]

119 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Glossary Glossary Abbreviated Num ber Dialling Initiating a call to a pre-programmed number by dialling a code or pressing a key . Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension[...]

Glossary BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 120 Extension All telephon es connected to the PBX have a unique internal number (up to 8 digits). If your telepho ne is equipp ed with a d ispla y , you can see your number . Function code A digit code that corresponds to a specific function. See section “ Settings ” on page 10[...]

121 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Glossary Thir d party A third connection (person), which can be included in an ongoing two person conversation. The connection can be inter nal or externa l. See section “ During Calls ” on page 35. Tie line An exter nal line from the private network. Tr a n s f e r During an interna[...]

Installation BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 122 Installation Dialog 4223 Pr ofessional Install cables Y ou can put t he cable to the hand set in the notch under neath the telephone. The cable to the exchan ge has to b e plugged in LINE and the handset cable has to be plugged in HAND SET . Change cables T o remove a cable,[...]

123 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Installation Install stands and adapt telephone Position high Position low Tiltable displ ay Adjustable angle Press to fasten stand Release to remove stand[...]

Installation BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 124 Install key panels 1 Remove the s mall plas tic plate, ma rked DSS, i.e. with a screwdriver and connect the c able. 2 Attach key panel unit. 3 Secur e with screws and install s tand. Note: All key pa nels must be of type DBY 419 01 (three or four key panels can only be used [...]

125 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Installation Stand position ing (1-4 key panels) Install card Use the Designation Card Manager to make and print your own key panel designation cards. The Designation Card Manager is included on the Ericsson T ele phone T oolbox CD. For questions regar ding t he product, please cont act [...]

Installation BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 126 Install pullout leaf 1 Remov e the pr otectiv e film fr om the guiding ra ils. 2 Attach the guiding rails to the bottom of the phone, observing the dire ction of the “ cut” corner . 3 Insert the pullout leaf.[...]

127 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Installation W all mounting handset hook The phone can be wall mounted wi thout using a special console. Useful for instance in conf erence rooms or public ar eas. 1 Use a screwdriver to r e move the handset hook. 2 T ur n the hook upside down and insert. 3 Use a screwdriver to r emo ve [...]

Installation BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 128 Install car d Use th e Design ation Card M anage r to mak e and pr int your own designation cards. The Designation Card Manager is included on the Ericsson T elephone T oolbox CD . For questions regar ding the product, please contact your Ericsson Enterprise Certified Sales [...]

129 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Installation Dialog 3213 Executive Install cables 1C a b l e t o h a n d s e t 2 Cable to exchange 3 Space for personal directory list (optional) 4 W all mounting scr ew holes Y ou can put t he cable to the hand set in any of the tw o notches under neath the telephone. The c abl e to the[...]

Installation BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 130 W all mounting handset hook When mounting on a wall , you have to pull out and tu rn th e hook. Install stand and adjust telephone Press to decr ease angle Pull to incr ease angle Tiltable display Adjustable angle[...]

131 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Installation Install key panel 1 Connect cable 2 Attach key panel unit 3 Secur e with screws 4I n s t a l l s t a n d When connecting one or two optional ke y panels to you r telephone the DBY 409 01 key panel may be used. No exter nal power cables are r equired for this key panel, as po[...]

Installation BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 132 Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non- slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extr eme heat, e.g. near the radiator . • Make sure that the line cable isn?[...]

133 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Index Index A Abbreviated N umbers 27 Common 28 Individual 29 Absence Information 57 Change 60 Diversio n 61 Enter 58 Erase 60 For another extension 60 Free text 59 Pre-defined 5 8 Vo i c e 5 9 Accessories 111 Account Number 95 Alterna tive programming for Automati c Callback, Camp-on, I[...]

Index BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 134 Conference 38 Handsfre e 35 Inquiry 36 Loudspeaker 35 Mute 36 Park call 39 Refer Back 37 T ransfer 37 E Enter information 58 Expansion key panel 111 Extern al calls 18 External Diversion 54 Extra handset 113 F Fixed Diversion 51 Follow-me 56 Forward a V oice message 69 Fr ee text i[...]

135 BusinessPhone – Dialog 4223 Professional / D ialog 3213 Index Number Identification 85 Number Secrecy 89 K Key panel 111 Key system 80 L Lamp indications 13 Last Exter nal Number Redial 22 Least Cost Routing 98 Loudspeaker Paging 82 M Mailbox system Common 70 Individual 63 Make a call via the System Phonebook 34 Make an external call on an IS[...]

Index BusinessPhone – Dialog 4223 Profe ssional / Dialog 3213 136 S Save and re dial incomi ng calls 20 Save external number 22 Security 77 Send Message 71 Settings 100 Short Numbers 27 Signals 17 Silent Ringing 20 Supervision 81 System Check 49 System Phonebook Make a Call 34 Use 33 T T ande m configurati on 90 T ape recorder 113 T elephone Atte[...]

137 BusinessPhone – Dialog 4223 Professional / D ialog 3213[...]

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