Freedom9 4020 manual

freeS tor 4020 4-bay Desktop Network S torage USER’S MANUAL Rev . 2.0 P/N: N0042000[...]

Copyright and T rademark Information This document contains propriet ary informatio n that is protected by copyright. All rights reserved. No part of this document may be photocopied, reproduced, or translated into another language without express prior to written consent of Freedom9 Inc. © Copyright 2005-2006, freeS tor and the freedom9 company l[...]

3 T ABLE OF CONTENTS 1 INTRODUCTION ................................................................................................................... ............... 7 1.1 T ERMS ........................................................................................................................................... 7 1.2 S YSTE M B ENEFITS AND [...]

freeStor 4020 User’s Manu al 4 4.2 S YSTE M B ACKUPS WITH D ISK S AFE E XPRESS ................................................................................ 68 4.2.2 Installing the Micros oft iSCSI I nitiator .................................................. 70 4.2.3 Installing Disk Safe Ex press ..............................................[...]

5 LIST OF FIGURES Figure 1-1: Front Panel........................................................................................................ ...................... 10 Figure 1-2: R ear Panel ......................................................................................................... ..................... 11 Figure 2-1: Hard Drive [...]

freeStor 4020 User’s Manu al 6 Figure 3-17: Ba ckups Page ....................................................................................................................... 45 Figure 3-18: Al erts Page ....................................................................................................... .................... 48 Figure 3-19: [...]

7 1 Introduction The freeS tor 4020 is an intelligent network storag e solution for small of f ice, medium of fice, and home network environments. The freeS tor 4020 features an integrated file server with system backup, system recovery , and managed shared files by user names or groups. The freeS tor 4020 can connect to a Gigabit Ethernet network [...]

freeStor 4020 User’s Manu al 8 connections. 1.3 Product Specifications Hardware Specifications Processor Intel IOP80219 400MHz Memory DDR 256 MB Flash 8 MB NOR Flash HDD Up to four 3.5” SA T A Hard Disks from 80GB to 500GB Maximum Cap acity Up to 2.0TB Network One Intel gigabit LAN port interface SA T A Controller Intel SA T A Controller USB 2 [...]

9 addition to printing) • Windows Printing System (WPS) • Non-PostScript printing (Mac) • Duplex-only (two-way) communication Note: Refer to your printer ’s document ation for information about disabling duplex communication. With some duplex printers, printing might complete successfully , although errors might occur . In addition, some fe[...]

freeStor 4020 User’s Manu al 10 1.5 Front Panel The front panel (Figure 1-1) cont ains the power button, hard disks, and status LEDs. Figure 1-1: Front Panel HDD Active LED This LED flashes GREEN when the HDD is active. HDD Power LED This LED lights up GREEN when the HDD is inst alled properly . HDD tray lock T urn the lock horizontally to lock t[...]

11 1 or RAID 10 is used, GREEN when RAID 5 is used, and is off if no RAID is used. 1.6 Rear Panel The rear panel (Figure 1-2) cont ains the system fan, power supply , USB 2.0 ports, gigabit LAN port, power cord connection, and reset button. Figure 1-2: Rear Panel USB 2.0 Ports The USB ports can be used to connect USB printers and external storage t[...]

freeStor 4020 User’s Manu al 12 Serial A T A hard disk At least one Serial A T A HDD installed with at least 80GB capacity All clients us ing DSE must meet the following requirements: BIOS Client PCs must be able to boot from a CD Operating System Windows Server 2003, Windows XP , or Windows 2000 (Professional, Server , or Advanced Server) with S[...]

13 2 Inst allation and Setup 2.1 Hard Drive Inst allation It is highly recommended that all of the hard drives used are the same size. However , if they are different sizes, it is recommended that the drives are placed from lar gest to smallest from the top tray to the bottom tray . Note: At least one SA T A hard disk with at least 80 GB capacity m[...]

freeStor 4020 User’s Manu al 14 2. Slide the new hard drive into the tray and fast en the screws underneath the tray (Figure 2-3). Figure 2-3: Attaching the Hard Driv e to the Tray 3. Pull out the handle before inserting the hard drive tray into the freeS tor 4020. 4. After the tray has been inserted, push the han dle back into position to lock t[...]

15 2.2 Storage System Console Inst allation The S torage System Console is a Windows application included with the freeS tor 4020. The software allows you to discover and access all freeS tor 40 20’s on the network. Although not required, the S torage System Console makes configuring and managing the units much easier . The S torage System Consol[...]

freeStor 4020 User’s Manu al 16 Figure 2-5: Customer Information 6. On the following p age (Figure 2-6), click “Nex t” to inst all the S torage System Console in the displayed location, or click “Browse…” to select or specify a dif ferent location and then click “Next”. Figure 2-6: Destination Location 7. Review your selections and [...]

17 Figure 2-7: Summary 8. T o complete the installat ion, click “Finish” (Figure 2-8). Figure 2-8: Installation Complete Once the S torage System Console has been insta lled, run the program from the S tart Menu (S tart Æ Programs Æ S torage System Console). When the S torage System Console start s, it w ill automatically scan the network for[...]

freeStor 4020 User’s Manu al 18 Figure 2-9: Storage Sy stem Console In the left p ane, select the name of the new unit and click “Log On S torage System Manager” to access the web interface of the device. If any freeS tor 4020 units are added to the network after the sof tware has st arted, click “Discover S torage Systems” to rescan the [...]

19 4. The web interface of the freeS tor 4020 can be accessed by using the S torage System Console (see Section 2.2) or by using a web browser . For access using a web browser , open up a web browser (Internet Explorer 6.0 or higher or Mozilla Firefox 1.06 or h igher) and enter the IP address of the unit in the address bar . 5. For both connection [...]

freeStor 4020 User’s Manu al 20 Figure 2-11: Welcome Screen 11. Click “Next” to proceed to the next page. 12. The next page contains the End User Softwa re License Agreement (Figure 2-12). If you agree to the terms, click on the “I accept the license agreement” check box and click “Next”. Note: Y ou cannot use the freeS tor 4020 if yo[...]

21 numbers, and hyphens. T o proceed, click “Next”. Figure 2-13: Host Name 14. On the next p age, enter the current date and time (Figure 2-14). The time must be entered in 24-hour not ation (2:15 PM should be entered a s 14:15). Af ter entering t he date and time, click “Next”. Figure 2-14: Date/Time 15. On the next page, enter the networ [...]

freeStor 4020 User’s Manu al 22 Figure 2-15: Network Settings 16. The next page will ask for the disk configuration to use for the freeS tor 4020 (Figure 2-16). The options presented on the page vary depending on the number of hard drives in the unit. Figure 2-16: Disk Configuration[...]

23 17. T o add or remove hard drives from the freeS tor 4020 at this time, add or remove one drive at a time, and click “Scan” before adding or removing the next drive. Note: It is strongly recommended that all of the drives that are to be used in t he final configuration be inst alled at this time. Adding or removing drives af ter this step co[...]

freeStor 4020 User’s Manu al 24 Figure 2-17: Backup Calculator 22. On the following page, you can select how much sp ace to allocate to backup s and how much to shared folders (Figure 2-18). Based on t he information provided on the previous page, the suggested percent age of backup space will be automatically entered in the text box. T o change [...]

25 Figure 2-18: Disk Space Distribution 23. Confirm that all of the settings are correct and click “OK” when the confirmation p age appears. The configuration p age (Figure 2-19) will appear to show the progress of the system setup. Once the setup is complete, the system will restart automatically . Figure 2-19: System Configuration After the u[...]

freeStor 4020 User’s Manu al 26 3 W eb Management Interface The web management interface can be accessed using a web browser directly connecting to the IP addre ss of the freeS tor 4020, or the S torage System Console (see Section 2.2). When first accessing the web interface, the login screen (Figure 3-1) will appear . Enter the user name and pas[...]

27 3.1 Main Menu After logging in, the Home p age will be displayed on the screen. The main menu (Figure 3-2) is displayed along the top of every page and allo ws you to access all of the freeS tor 4020’s features. The main menu has the following items: Figure 3-2: Main Menu • Home: Displays information about the tot al storage capacity on the [...]

freeStor 4020 User’s Manu al 28 disks because some of the disk sp ace is needed for the operating system and management software. In addition, the amount of used backup cap acity will be greater than the total size of all the disks listed on the Backups p age because additional storage space is n eeded for the dat a that has changed between backu[...]

29 Figure 3-3: Connections Page 3.3 Users Clicking on the “Users” button in the menu will open the Users Page (Figure 3-5) which allow s you to manage the users on the freeS tor 4020. Figure 3-5: Users Page[...]

freeStor 4020 User’s Manu al 30 By default, the freeS tor 4020 includes a user named “guest” that has a p assword of “guest”. Windows and OS X users can access all shared folders that t he user “guest” is authorized to access. However , for increased security , it is advised that additional users are added as well. For example, to res[...]

31 Figure 3-6: Add User Page 2. The next page that is displayed depends on the type of user being added. For Windows and OS X users, the pa ge shown in Figure 3-7 will be displayed, and f or Linux and Mac users, the page shown i n Figure 3-8 will be displayed. Figure 3-7: CIFS Add User Page[...]

freeStor 4020 User’s Manu al 32 Figure 3-8: NFS Add User Page 3. For Windows and OS X users, enter the user name and p as sword users have to enter to access their account. Re-enter the password in the last f ield and click “Done” to continue. The user name can be up to 20 characters long and must consist of letters and numbers only . Note: I[...]

33 T o edit an existing user: 1. Click the radio button beside the user to edit and click “Edit”. For Windows and OS X users, the page shown in Figure 3-7 will be displayed. Only the password used to access the shared folders can be changed, but not the user name. This change will not af fect current connections, but will take ef fect the next [...]

freeStor 4020 User’s Manu al 34 Figure 3-9: Groups Page T o add a new group: When you create a group, you typically specify which users should be members of th at group, although you can create an empty group and add users later . A user must be created from the Users page before being added to a group. Each user can be a member of multiple group[...]

35 Figure 3-10: Add Group Page 4. In the “Group name” text box, enter a unique name for the group. This n ame can be up to 15 characters long and can include letters, numbers, hyphens, and underscores. 5. S pecify which users should belong to this group, and then click “OK”: T o select multiple, contiguous users, hold down the Shif t key an[...]

freeStor 4020 User’s Manu al 36 a group, that user immediately has access to all the shared folders that the group is authorized to access. However , if you remove a user from a group, the change doe s not take ef fect until that user disconnects from the shared folder or shuts down the computer . For example, the user Alice might be a member of [...]

37 have access to the Budget shared folder (since their access rights were determined by their group membership), but Alice will continue to have read-only access, since that a ccess right was granted to her on a user level. T o remove a group: 1. In the navigation bar , click Users. 2. In the left p ane, click Groups. 3. In the Groups list, select[...]

freeStor 4020 User’s Manu al 38 By default, the freeS tor 4020 includes a shared folder named public, and all Windo ws and OS X users can access it and create, modify , or delete files in the folder unless you change the list of authorized users or their access right s. In addition, when a Windows or OS X user is ad ded, the storage system automa[...]

39 Figure 3-12: Add Shared Folder Page 2. The next page that is displayed depends on the type of used that was selecte d. For Windows and OS X users, the p age shown in Figure 3-13 will be displayed, and for Linux and Mac users, the page shown in Figure 3-14 will be displayed. Figure 3-13: CIFS Add Shared Folder Page[...]

freeStor 4020 User’s Manu al 40 Figure 3-14: NFS Add Shared Folder Page 3. In the Shared folder name text box, enter a unique name for the shared folder , and then click “Next”. This name can be up to 64 characters long and can cont ain letters, numbers, hyphens, underlines, and sp aces. Note: Each shared folder name must be unique. For examp[...]

41 Figure 3-15: CIFS Define Folder Permissions Page[...]

freeStor 4020 User’s Manu al 42 Figure 3-16: NFS Define Folder Permissions Page 6. From the Unauthorized users list, select the name of the user(s) who should be given access this shared folder . T o select multiple, contiguous users, hold down the Shift key and select the first user , then select the last user . All users between the first and l[...]

43 Unauthorized users list includes User2 and User3. If you select Group1 and click “Add (Read-Only)”, Group1 moves to the Authorized groups list, but User2 and User3 do not move to the Authorized users list. This allows you to specify unique access rights for those users. For example, you could select User3 and click “Add (Read/W rite)”. T[...]

freeStor 4020 User’s Manu al 44 user that you want to assign to this USB disk, and then click “Next”. 5. The operating system used by the user determines which option you should ch oose - Windows/OS X user (CIFS) or Linux/Mac user (NFS). Note: Linux and Mac users access shared folders using NFS. In this environment, access to shared folders i[...]

45 3.6 Managing Backup s Once the users have used DiskSafe Express to back up their computer hard disks to the storage system, clicking on the “Backup s” button in the menu will open the Backup s Page (Figure 3-17) which displays a list of each computer that has performed a backup, the size of each protected disk, the date and time of the last [...]

freeStor 4020 User’s Manu al 46 T o change the recovery CD p assword: 1. In the Computer name list, select the name of the computer whose recovery CD p assword is to be changed. 2. In the Recovery CD password text box, type the password to use. (This password must be 12–16 characters long.) 3. Click “Change Password”. The user must provide [...]

47 Deleting a client If you remove DiskSafe Express from a p articul ar computer , or if you change the computer name, the original computer name remains on the storage system and counts toward the tot al number of computers that are allowed to back up to the storage system. T o both delete all backups of all disks for a p articular computer a nd t[...]

freeStor 4020 User’s Manu al 48 Figure 3-18: Alerts Page T o set up e-mail alert s: 1. S pecify whether or not the storage system should send e-mail notifications when a problem occurs by selecting or cleari ng the “Send e-mail notifications” check box. 2. If you select this option, enter the fully qualified domain name or IP address of your [...]

49 IP address of your email server . 5. If required by your email server , enter a user name and password for logging into that server in the User name and Password text boxes. 6. If your email server cannot use the default sende r email address (root@localhost), or if you want the individuals who receive email notificatio ns to be able to reply to[...]

freeStor 4020 User’s Manu al 50 Restarting the storage system when a backup is occurring will not have any adverse effect; the ba ckup will resume automatically when the storage server resumes operation. However , restarting the storage system when a disk is being recovered can potentially corrupt the user ’s operating system, and the user will[...]

51 disks are identified by the names usbdisk1 and usbdisk2. USB printers are identified by the names usbprinter1 and usbprinter2. These names cannot be changed. Figure 3-20: USB Page When you plug a USB device into the storage system, the storage sy stem automatically detects it and adds that device to th e USB p age . (Y ou might need to click “[...]

freeStor 4020 User’s Manu al 52 3.10 System Settings Clicking on the “Advanced” button in the menu, then clicking “System” on the lef t menu will open the System page (Figure 3-21) which displa ys the settings that you specified when you initially configured the storage system, such as the storage system name, and the current date and tim[...]

53 Figure 3-21: System Page Using the System p age, you can also change the administrator name and p assword to use for logging in to the Manager . T o change any of the system settings: 1. Make the desired changes based on the following options: • S torage system name: The name of t he fr eeS tor 4020 used on the network. This name can be up to [...]

freeStor 4020 User’s Manu al 54 • Password: The p assword used to log into the web interface. • Confirm password: If changing the p assword, must match the password entered in the Password textbox. The user name and password are case-sensit ive. 2. Click “Apply”. 3. When the confirmation message appears, click “OK”. 3.11 Network Setti[...]

55 Figure 3-22: Network Page Y ou can also configure the storage system to act as a DHCP server . In other words, the storage system can assign IP addresses to othe r computers in your network, simplifying the network configuration of each individual system. In addition, your storage system can act as an FTP server . This allows all Windows/OS X us[...]

freeStor 4020 User’s Manu al 56 storage system. For more information, refer to “Accessing the storage system using FTP”. T o change any of the network settings: 1. Make the desired changes based on the following options: • Workgroup name: The workgroup to which the storage system belongs on the network. In the Workgroup name text box, enter[...]

57 3.12 Disk Configuration Clicking on the “Advanced” button in the menu, then clicking “Disks” on t he lef t menu will open the Disks page (Figure 3-23) which displays information about all the hard disks that are currently installed in your storage system. Figure 3-23: Disks Page This page in cludes the following details: • The disk con[...]

freeStor 4020 User’s Manu al 58 • The model number , serial number , and size of each hard disk. • The current st atus of each disk: o RAID – The disk is working properly as p art of the specified RAID level. o New – The disk has been added to the storage system but is not part of a RAID. o S pare – The disk is act ing as a spare disk f[...]

59 Figure 3-24: Disk Configuration Page 5. If you want to add or remove hard disks, do so one at a time and click “Scan” af ter each action. 6. T o accept the default disk configuration (which will provide th e best level of data prot ection available for the number of hard disks currently inst alled), click “Next”. By default, a linear dis[...]

freeStor 4020 User’s Manu al 60 Figure 3-25: Disks to Back Up Page 9. In the Numb er of disks to back up list, select the total num ber of disks that you plan to back up to this storage system. 10. If some computers have multiple disks, be sure to select the total number of disks that you plan to back up. For example, if your netwo rk has five co[...]

61 512-MB disk would be .5 GB (512 divided by 1024 is .5). Note: Only 99% of the available storage space can be allocated for backup s. If the amount of disk space you need exceeds that limit, you will not be able to back up all the disks. 18. The Disk S pace Distribution p age (Figure 3-26) appears: Figure 3-26: Disk Space Distribution Page 19. T [...]

freeStor 4020 User’s Manu al 62 be displayed and the storage system will rest art. Figure 3-28: Disk Configuration Com pletion Page 23. Close the browser window . 24. After the system has restarted, you c an access the Manager and re-create your users and shared folders. 3.13 Logging Out When you have finished using the Manager , it is recommende[...]

63 Figure 3-29: Shut Down Page W arning: If you shut down the storage system, users will no longer be able to access the shared folders on the storage system. If users have shared files open, data might be lost. Be sure to have all users save their changes and close any open files before you shut down the storage system. Shutting down the storage s[...]

64 4 File Sharing and System Backup 4.1 File Sharing The freeS tor 4020 allows users to share files quickly and easily , using multiple operating systems. By default, there is one shared folder called “public” that is accessible by all users. Additional shared folders can be created by using the W eb Management Interface. The procedure for acce[...]

65 3. In the Drive list, select the drive letter that you want to assign to the shared folder . 4. In the Folder text box, enter the following: “storage_systemshared_folder” where storage_system is the name or IP address of the storage system, and shared_folder is the name of the shared folder . For example, if the storage system name is S t[...]

66 storage systems. This might t ake a few minutes. As soon as the scan is complete, th e left pane displays a tree view of all the storage systems it found: Note: If you connect a storage system to the network af ter the S torage System Console has already scanned it, or if you change the IP address of the storage system, you must click Discover S[...]

67 example, “mount storage_system:/nas /N ASDisk-00002/folder /mnt/my_directory”). 4. Repeat steps 1 through 3 for each shared folder that you want to access. 4.1.3 Macintosh Clients The procedure for accessing a shared folder o n a Mac varies, depending on whether the Mac is running OS X or an older operating system. (Macs running OS X can acc[...]

68 to prevent a particular user from accessi ng it altogether or to limit a user to read-only access), all existing users have full read/write access to the public folder when accessing it via FTP . T o access the storage system using FTP: 1. At any Windows or OS X computer , open a Web brow ser , enter the following in the address bar , and press [...]

69 DiskSafe Express can automatically perform a ba ckup at regularly scheduled intervals – either once a day or once a week. (Y ou can also disable automatic backups and just perform backups manually at a time of your choosing.) Up to four backup s are saved on the storage system for each computer; each time a new backup is performed, the oldest [...]

70 which is installed automatically if it is not already inst alled. IMA requires an additional 5 MB of free hard disk spa ce (for both the application and asso ciated log file data) . Microsoft .NET Framework 1.1 is also required and inst alled automatically if it is not already installed. The .NET Framework req uires approximately 40 MB of additi[...]

71 After your computer rest arts, you can inst all DiskSafe Express. 4.2.3 Installing DiskSafe Express Y ou must install DiskSafe Express on each computer whose local di sks you want to protect. T o install DiskSafe Express: 1. Ensure the Microsof t iSCSI Initiator 2.0 is already inst alled by following the steps in the previous section. 2. Insert [...]

72 Figure 4-4: .NET Framework License Agreement 8. If you agree to the terms of the license agreement, select “I agree” and then click “Inst all”. 9. It might take some time to copy and configure the associate d files. Note: The remaining time might be reported as 0 and it might appear that no progress is occurring. However , configuration [...]

73 4-6). Figure 4-6: DiskSafe Express License Agreement 13. If you agree to the terms of the license agreem ent, select “I accept the terms of the license agreement” and then click “Next”. 14. On the next page (Figure 4-7), click “Next” to inst all DiskSafe Express in the displayed location. Alternatively , you can click “Browse”, s[...]

74 Figure 4-8: DiskSafe Express Installation Completed 16. If you do not want to rest art your computer at this time, select “No, I will rest art my computer later” and then click “Finish”. Y ou do not have to rest art the computer immediately after inst allation, but you do have to restart it before r unning DiskSafe Express. 17. After you[...]

75 to Section 4.2.5. 4.2.4 Starting DiskSafe Express T o start DiskSafe Ex press, click S tart Æ Programs Æ DiskSafe Express. If you did not protect a disk after inst alling DiskSafe Express and restarting your computer , you will be prompted to do so the first time you run this application. For information about this wizard, refer to Section 4.2[...]

76 the product. If your computer has an Internet connection, the license is activated automatically . However , if your Internet connection was temporar ily down or if your computer has no Internet connection, your license will not be activated. Y ou must activate your license within 30 days of installing Di skSafe Express; otherwise you will not b[...]

77 computer with Internet and e-mail access. If you used a shared folder , access that folder from a computer with Internet and e-mail access. 5. From the computer that has Internet and e-mail access, e-mail the license file to the following address: “dsekeycode@freedom9.com”. 6. When you receive an e-mail response, save the returned license fi[...]

78 4.2.6 Protecting Your Disks After you inst all DiskSafe Express and restart your computer , the Protect a Disk wizard runs automatically . Using this wizard, you can specify which disk or partition you want to back up, where the backups should be store d, when automatic backups (if any) should occur , and wha t password you want to use for the r[...]

79 In addition, you can recover a data disk or p artition using DiskSafe Express, but you can recover a system disk or partition only using the recovery CD, so if you have separate partitions for your system information and y our dat a, you might want to protect each one separately . Recommendations: • If your computer has only one disk with one [...]

80 From the Discovered storage systems list, select the stora ge system where you want to back up the selected disk. The na me of the storage system automatically appears in the S torage system name or IP address text box. If no storage systems are automatically discovered, or if you want to back up your disk to a different stor age system, enter t[...]

81 (Figure 4-14). Figure 4-14: Previously Backed Up Pa ge If you select Re-use the existing backup, you must select which backup t o reuse from the list. Then click “Next” and go to the n ext step. If you select Create a new backup and click “Next”, you must select the desired backup location as described in step 4. 6. S pecify when you wan[...]

82 list. If you want backup s to occur once a week, select the day of the week from the Recurrence list. Then se lect the time. If you don’t want backups to occur automatically , select “Not Scheduled” from the Recurrence list (the T ime field will be dimmed). Backups will occur only when you start one manually . Notes: • Only four backups [...]

83 system, you will not be prompted to prov ide this p assword again. However , if you protect a second disk using a dif ferent storage system, you will be prompted to provide a password for that storage system. • Y ou can change this password later using DiskSafe Express. Figure 4-16: Recover CD Pass w ord Page 9. Review all your selections and [...]

84 If you want to protect additional disks or partition s, repeat this procedure for each one. Note: If you subsequently change the drive letter of a protected disk or p artition, you must restart DiskSafe Express to update this application.. 4.2.7 Manually Backing Up Your Disk Once you protect a disk, it is automatically backed up at regu lar inte[...]

85 4. If you’re stopping a backup, the backup stops immediately . 5. If you’re stopping a recovery , a confirmation message appears. Click “OK” to stop the recovery now , or click “Cancel” to proceed with it. 4.2.9 Changing the Backup Schedule When you protect a disk, you specify when you want backups to oc cur . However , you can chang[...]

86 2. In the Protected disk list, select a disk whose backup resides on the storage system whose recovery CD password you want to change. T o double-check your selection, click “S tatu s”. The name of the storage system appears in the Backup location area. Then click “Restore” to return to the Restore page. 3. Click “Recovery CD Password?[...]

87 • Recovering an entire non-system disk or p artition : If you protected a disk or p artition that isn’t being used to run the ope rating system, you can recover that disk or p artition using DiskSafe Express. Y ou might need to do this if the disk has become corrupted or the data has been extensively damaged. The entire disk or p artition wi[...]

88 backup for which No appears in the Backup V iew Open column. 4. Click “View Backup”. 5. When the confirmation message appears, click “OK”. After a few moment s, a window opens automatically , displaying all the dat a associated with the selected backup. Y ou can now open the folders and files in the backup view to make sure they contain [...]

89 • When a backup view is open, that backup will not be delete d to make room for new backups until it is clo sed or unless the storage syste m runs critically low on resources. If you view the oldest backup, and the maximum number of backups is reached, new backups cannot oc cur until the view of the oldest backup is closed (as described in the[...]

90 indicated by Y es in the Backup View Open column), sele ct the open backup view and click “Close View”. 4. In the Backups list, se lect the backup that you want to recover . 5. Click “Restore Disk”. 6. When the confirmation message appears, click “Y es”. The disk or partition is recovered to exactly it s state at the date and time of[...]

91 In most cases, there will be only one NIC, and you can simply select “Next”. This screen displays only the NICs on this system that are supported by DiskSafe Express. If no NICs appear on this screen, you might need to install a n appropriate network driver . Select Load Driver , select the location from which you want to install the driver [...]

92 If you don’t remember your password, you can change it using the web interface and enter the new password here. 10. In the left column, select the backup that corresponds to the disk or p artition that you want to recover . If you protected only one disk or partition, only one item will appear in this list. If you protected multiple disks or p[...]

93 15. Select the disk where you want to recover the data, and select “Next”. Note: If you are recovering a system disk, the system to which you are recovering the data must be identical to the original system. For example, if the original system had a particular type of network adapter , the system t o which you are recovering the data must ha[...]

94 • T o restart the computer , select “Finish”. 20. When the computer restart s, use the appropriate procedure for your system to configure the computer to boot from the local hard disk once more. 21. S tart DiskSafe Express and remove protection from the recovered disk or partition (as described in the next section). 22. Restart the compute[...]

95 Appendix A: Disk Configurations Y our storage system supports the following types of disk configurations: • Linear: A linear configuration is similar to using multiple hard disks in a regular computer . Each disk is an independent entity , and the dat a on it is self-cont ained. Y ou can add or remove the disks without affect ing the other dis[...]

96 Y ou can use RAID 5 only if your storage system has at least three disks. If the disks are not the same size, the smallest of the disks determines how much disk sp ace is available for data. For example, if one disk is 300 GB, one is 400 GB, and one is 500 GB, only 300 GB from each disk can be used. T wo thirds of each disk (200 GB) is used for [...]

97 access all the dat a. In a normal state, you cannot add a disk to a RAID 0 or RAID 1 configuration. Any disk that you install will not be used u nless you subsequently reconfigure the storage system. W arning: Reconfiguring your storage system disks deletes all the dat a on your storage system. However , if you currently have three disks and a R[...]

98 ** Figure B-1: Disk Change Notification Page 3. T o add the disk to the storage system, click “Add New Disk”. If the information on this p age is not correct, click “Scan” to scan the storage system again and update the page. Y ou can also click “Shut Down” to shut down the storage system, but you will be presented with this page aga[...]

99 ** Figure B-2: Add New Disk Page 4. T ake the desired action: • T o add the disk to a linear configuration or use it as a spare for a normal three-disk RAID 5 configuration: Click “Add” and the Disks p age will indicate the current st ate of the disk configuration. • T o add the disk to the storage system but not add it to the RAID at th[...]

100 ** Figure B-3: Disk Change Notification Page – Ne w Disk 3. Click “Ignore” to continue rebuilding the disk and return to th e Manager . The Disks page shows t he progress of the rebuilding progress. Alternatively , if the information on this page is not correct, click “Scan” to scan the storage system again and update the page. Y ou c[...]

101 and whether the RAID is in a normal or degraded st ate. Y ou can determine the effect of disk removal/failure by looking at the Hotplug Indicator on the Disks page. If this indicator is GREEN, disk removal/failure will have no ef fect on the RAID. If this indicator is YELLOW , disk removal/failure will cause RAID degradation, but you will still[...]

102 ** Figure B-4: Disk Change Notification Page – De gradation T ake the appropriate action: • T o scan the storage system again and update the information on the p age: Click “Scan”. • T o re-install the same disk or inst all a new disk: Click “Shut Down”. Af ter the storage system shuts down, inst all the disk and then restart the [...]

103 ** Figure B-5: Disk Change Notification Page – RAID Failure T ake the appropriate action: • Scan the storage system again and up date the information on the p age: Click “Scan”. • T o re-install the same disk: Click “Shut Down”. After the storage system shut s down, re-install the same disk and then restart the system. Note: If yo[...]

104 storage system is running, you can swap only two disks, and you must restart the system af ter you swap the disks. If you swap the disks when the storage system is not running, you can swap all four disks, and the system will function as it previously did when you restart it. Notes: For RAID 5 + spare, if you swap the disks when the storage sys[...]

105 Note: If the firmware on your new unit is newer than the firmware on your hard disks, you might want to cont act your vendor about obt aining the latest firmware. Refer to “Upgrading the firmware” on page 62 for information about upgrading to newer firmware. If no message appears, you can manage the unit as you did before.[...]

106 Appendix B: T roubleshooting Vie wing the system log The System Log page (Figure B-6) displays a list of event s that have occurred on the storage system. Reviewing this list can help you ident ify and resolve any problems that you might encounter . ** Figure B-6: System Log Page T o view event information: 1. In the navigation bar , click “A[...]

107 B.1 Disconnecting from Shared Folders If you need to reconfigure the disks in your stora ge system or shut it down for any reason, all users should disconnect from the shared folders to ensure that the process proceeds smoothly . Y ou might also want to have users disconnect from the share d folders if you want to change their access right s, s[...]

108 The procedure for disconnecting from a shared folder on a Mac varies, depending on whether the Mac is running OS X or an older operating system. T o disconnect from a shared folder on a Mac running OS X: 1. On the desktop, select the shared folder from which you want to disconnect. 2. From the File menu, click “Eject”. Any open window to th[...]

109 In addition, pressing this button restart s the storage system, which mightadversely af fect user connections to shared folders. Be sure to do this only whenusers are not connected to shared folders or performing recovery . Problem: The users can’t acce ss the shared folders. Resolution: • Make sure the storage system is powered on, connect[...]

110 IP address and ending IP address must be the same. If the network configuration is correct and it still doesn’t work, the DHCP service might not be working properly . Restart the storage system. Problem: The users cannot access the storage system using FTP . Resolution: Make sure that Enable FTP server is selected o n the Network page and tha[...]

111 Note: When authentication errors occur , invalid backups might be created on the storage system. T o ensure that y ou don’t use up disk sp ace unnecessarily , be sure to delete any extraneous backup s on th e storage sy stem. Compare the Backup disk ID on the S tatus page in DiskSafe Express with the Backup Disk ID on the Backup s page in the[...]

112 • If the IP address of the storage system changed (for example, if the storage system obtains it s IP address fr om a DHCP server and acquired a new one af ter you added the storage system to the list of backup locations), you must st art DiskSafe Express so that it can retrieve the new IP a ddress. Y ou must do this each time the IP address [...]

113 Once the file has been created, you can send it to T echnical Support. Using the recovery CD T o create a diagnostic file using the recovery CD: 1. Insert the recovery CD into the computer ’s CD-ROM drive and press Alt+F2. 2. At the command line, enter the following command and then press Enter: “xray” 3. When prompted, insert a formatted[...]

114 Appendix C: Glossary Client – Any desktop, notebook or laptop that is connected t o the freeS tor 4020. DHCP (Dynamic Host Configuration Protocol) – A protocol that allows computers to be automatically assigned an IP address from a DHCP server . DNS Server Address (Domain Name System) – The Domain Na me System (DNS) is a distributed Inter[...]

115 SA T A (serial advanced technology attachmen t) – SA T A is a successor to the older Parallel A T A or IDE technology allowing for faster data transfer speeds. Subnet Mask – A mask used to determine wh at subnet an IP address belongs to . Subnets enable the network administrator to further divide the host p ar t of the address into two or m[...]