HP (Hewlett-Packard) DX2000 manual

ser v ice r efer ence guide HP C ompaq Bu siness De sktop dx2000 u T Se r ie s P er sonal Co mputers 2st E ditio n Th is document pr ov ides inf or mation on the r emov al and replacement of all part s as well as information on tr ou bleshooting, Desktop Management, s etup utilities , A T A dr iv es , safety , r outine car e , connector pin a ssign[...]

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Ser vice R efer ence G uide HP Co mpaq Busine ss Deskt op dx2000 u T Ser ies P er sona l Computers 2nd E dition Doc ument P art Number: 3 5 9 7 8 2 -00 2 May 2004[...]

© Copyright 2004 He wlett-Packard De velopment Company , L.P . The information contained herein is subject to change without notice. Microsoft, MS-DOS, W indows, and W indows NT are trademar ks of Microsoft Corporation in the U.S. and other countries. Intel is a trademark of Intel Corporat ion in the U.S. a nd other countries. The only warranties [...]

Ser ci ce Ref erence Gui de. dx2000 u T 3 5 9 7 8 2 -00 2 iii Cont ents 1 Installing the Operating System 1.1 Microsoft Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

iv 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Cont en ts 5 Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 5.1.1 Microtower (µT) . . . . . . . . . . . . . . . . . . . . [...]

Servi ce Ref erence Guide , dx2000 u T 35 9 7 8 2 -00 2 v Cont ent s A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics EM e m o r y Index[...]

v i 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Cont en ts[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 1–1 1 Installin g t he O pera ting S y stem Depending on the model, Micro soft W indows XP Home or W indo ws XP Professional is preinstalled on the computer an d will be conf igured automatically the f irst time the computer is turned on. Ä CAUT ION: Do not add optional hard war e dev ices[...]

1–2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Inst all ing th e Op erati ng System 1 .2 Conv er ting to NTFS 1 .2. 1 Windo ws XP Home and XP Professional The W indows XP Home and XP Profession al op erating systems handle only NTFS-formatted driv es. When installed, XP will, if necessary , automatically con vert a F A T32 dri ve to[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 2–1 2 Setu p Utiliti es and Di agn ost ic s Features Setup Utilities (F10) and diagnostic features pr o vide information needed about the computer system when contacting Cust omer Support. These tools can also be used to: ■ Change factory default settings and t o set or ch ange the system[...]

2–2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Setu p Utilities and Di agnos tics F eatur es 2.2 C om pu ter Setu p Utiliti es Use Computer Setup Utilities (F10) to: ■ Modify or restore f actory default settings. ■ Set the system date and time. ■ Set, vie w , change, or verify the system co nf iguration including se ttings for[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 2–3 Setup Utilities and Diagnostics F eatures 5. Use the arro w (left and right) keys to select the appropriate heading. Use the arro w (up and do wn) ke ys to select the option you wan t, then press Enter . T o return to the Computer Setup Utilities menu, press Esc . 6. T o apply and sav e[...]

2–4 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Setu p Utilities and Di agnos tics F eatur es 2.2.2 C ompu ter Setu p Menu . Heading Option Description Sys t e m Info rmatio n None L ists produc t name, pr oces sor type and speed , cache si ze (L1/ L2), installed memory siz e , Chipse t type , BIOS v ersion , BIOS r elease date , and[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 2–5 Setup Utilities and Diagnostics F eatures ✎ Support for Computer Setup option s may vary dependi ng on your sp ecific hardware configuration. Advan c ed CMOS Setup (Continued) Inter nal Graphic Mode Select Selects the si z e of memory for internal gr aphics adapter . • 1MB: Share 1M[...]

2–6 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Setu p Utilities and Di agnos tics F eatur es P eripher al Setup (Continued) USB 1. 1 Dev ice Legac y Support Sets the U SB 1.1 D ev ice L egacy Support under DOS mode . • Disable: U SB 1.1 Devi ce Legacy Su ppor t disabled • No Mice: A mouse is not supported • All Dev ice s: All [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 2–7 Setup Utilities and Diagnostics F eatures H a rdw a re Monitor (Continued) Sys t e m Te m p e r a t u re Detects c urrent s ys tem temperatur e . CPU F AN Speed Detects CPU f an speed. Chassis F AN Spee d Detects cur rent chas sis fan speed. CPU VID Detects c urrent CP U voltage . Vccp [...]

2–8 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Setu p Utilities and Di agnos tics F eatur es 2.3 Protec tin g t he Sof t ware T o protect software from loss or damage, you should keep a backup co py of all system software, applications, and related files stored on the hard dri ve. See the operating system or backup utility documenta[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 3–1 3 Desk top Manag ement HP Intelligent Manageability provides standards- based sol utions for ma naging and controlling desktops, workstation s, and notebook PCs in a netw orked en vironment. The capabilities and features of the se ven ke y components of desktop management are: ■ Initi[...]

3–2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Desktop Management 3.2. 1 FailSafe B oot Bloc k ROM The FailSafe Boot Block R OM allows for system recovery in the unlikely ev ent of a R OM flash failure, for e xample, if a power f ailure were to occur during a R OM upgrade. The Boot Block is a flash-protec ted section of the R OM tha[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 3–3 Desk top Man agemen t 3.2.3 P ow er M an a g em en t Po wer Management is a feature that sav es energy b y shutting do wn certain components of the computer when they are not in use, sa ving en ergy without having to shut down the computer . W ith Adv anced Configuration and Po wer Inte[...]

3–4 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Desktop Management 3.3 S ec u ri t y 3.3. 1 Pas sw o rd S ec u rit y The po wer-on pa ssword pre vents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted. The setup password specif ically pre [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 3–5 Desk top Man agemen t Entering a P ow er- On Passw ord T o enter a po wer- on password, complete the follo wing steps: 1. T urn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart. 2. When the k ey icon appears on the monitor , type your current[...]

3–6 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Desktop Management 3. When the k ey icon appears, type your cu rrent password, a slash (/) or alternate delimiter character , your ne w password, another slash (/ ) or alternate delimiter character , and your new password again as sho wn: current passw ord/ne w passw ord/ne w passw ord [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 3–7 Desk top Man agemen t National Ke yboard Delimiter Charac ters Each ke yboard is designed to meet country-spec ific requirements. The syntax and k eys that you use for changing or deleting yo ur password depend on the k eyboard that came wi th your computer . Cle ar i ng P a ss w or ds [...]

3–8 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Desktop Management[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 4–1 4 Ultra A T A Driv e Gui delines and Fe a tures 4. 1 U ltra A T A Jum pers Ultra A T A drives are conf igured by means of jump er settings. Factory-installed dri ves ship with the jumpers preset to the cable-select mode; theref ore, no jumper setting changes are required on factory pre [...]

4–2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Ultr a A T A Dri ve Gu idelines and F eatur es Single-Dr iv e Cable T w o-Dri v e Cable On a two-dri ve cable, the Driv e/Device 0 connec tor is alw ays the farthest one from the system board connector and the Dri ve/De vice 1 connector is always the closest to the system board connecto[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 4–3 Ultra A T A Dri ve Guidelines and F eature s 4.3. 1 De vice Cl as ses In order to determine the best dri ve attach sequ ence, A T A/A T API driv es are segregated into four dif ferent classes based upon the bandwidth demands th ey place on an A T A contro ller . The most demanding de vi[...]

4–4 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Ultr a A T A Dri ve Gu idelines and F eatur es The attach s equence rule may al so be stated in table format : The rules allo w for: ■ K eeping the hard dri ve on a separate contro ller channel maximizes dri v e performance until a fourth de vice is added. ■ K eeping the hard dri ve[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 4–5 Ultra A T A Dri ve Guidelines and F eature s Ex amp le 1 : Three De vice Inst allation S amp le A system has three de vices: Ultra A T A-100 hard dri ve, CD-R OM driv e, and a D VD driv e. Using the De vice Class T able in Section 4.3. 1, the devices may be i dentified as: ■ Ultra A T[...]

4–6 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Ultr a A T A Dri ve Gu idelines and F eatur es *If there are three or more de vices, two or more of which are hard dri ves, two hard dri ves sho uld be attached to the primary cont roller first before follo wing the General Attach Sequence Rule. 4.3 .4 Additional Driv e App lication N o[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 4–7 Ultra A T A Dri ve Guidelines and F eature s 4.5 Driv e Ca pac ities The combination of the f ile syst em and the operating sy stem used in the computer determines the maximum usable size of a dri ve partition. A dri ve partition is the lar gest segment of a dri ve that may be properly [...]

4–8 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Ultr a A T A Dri ve Gu idelines and F eatur es[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 5–1 5 Id entif ying t he C has sis , Routine C are, and Di sassem bl y P re pa rat io n This chapter prov ides general service informatio n for the computer . Adherence to the p rocedures and precautions described in this chap ter is essential for proper service. Ä CAUT ION: When th e comp[...]

5–2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Identif ying the Chassis, Routine Care , and Disassembly Preparation 5 .2 Elec trostati c Disc harg e Infor m ation A sudden discharg e of static electricity from your finger or other conductor can destroy static - sensiti ve de vices or microcircuitry . Often the spar k is neither felt[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 5–3 Identifying the C hassis, R outine Car e, and Disa ssembly Pr epar ation 5 .2.3 P ersonal Groundin g Meth ods and Equip men t Use the follo wing equipment to prev ent st atic electricity damage to equipment: ■ Wrist straps are flex ible straps with a maximum of one-me gohm ± 10% resi[...]

5–4 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Identif ying the Chassis, Routine Care , and Disassembly Preparation ■ Static aw areness labels ■ Wrist straps and footwear strap s providing one-me gohm +/- 10% resistance ■ Material handling packages ■ Conductive plastic bags ■ Conductive plastic tubes ■ Conductive tote bo[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 5–5 Identifying the C hassis, R outine Car e, and Disa ssembly Pr epar ation 5 .3.3 Cleanin g t he K e yboar d Follo w all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions, ” before cleaning the keyboard. T o clean the top s of the keys o r the keyboard bo dy , [...]

5–6 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Identif ying the Chassis, Routine Care , and Disassembly Preparation 5 .4 Ser vice Considera tions Listed belo w are some of the consideratio ns that you should keep in mind during the di sassembly and assembly of the computer . 5 .4. 1 P o w er Supp ly F an The power supply f an is a v[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 5–7 Identifying the C hassis, R outine Car e, and Disa ssembly Pr epar ation 5 .4.4 C abl es and Co nnec tors Most cables used throughout the unit are flat, fle x ible cables. These cables must be handled with care to av oid damage . Ap ply only the tens ion required to seat or uns eat the [...]

5–8 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Identif ying the Chassis, Routine Care , and Disassembly Preparation[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–1 6 Remo v al and Rep l acem en t Procedur es— Micro to w er (µ T ) Chassi s Adherence to the procedures and precautions desc ribed in this chapter is essential for proper service. After completing all necessary remov al and replacement procedur es, run the Diagnostics utility to verif[...]

6–2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6.2 Acces s P an el 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). Ä CAUT ION: B efor e remov ing t he comp uter access pa nel, ensure that t he computer is t urned off [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–3 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 6.3 Fro nt Be zel 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e the ac cess panels ( Section 6.2, “ Access P anel” ). 3. Grasp the bottom of the front pa ne[...]

6–4 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6.4 Front Dr iv e B ez el s 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e the ac cess panel ( Section 6.3, “Front Bezel” ). 3. Remov e the front bezel ( S[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–5 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 6.4.2 Disk et te Driv e Bezel Pull the right retaining tab to ward s the center of the main bezel. At the same time, pull the bezel inwards to remo ve it from the main bezel. T o install a diskette dri ve bezel, re verse[...]

6–6 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6.5 Me mo r y For more information on the memory in this series of computers, refer to Appendix E, “Memory . ” 6.5 . 1 Installin g Memor y Modul es Ä CAUT ION: The memory module sock ets have gold metal cont acts.[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–7 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis ✎ A memory module can be installed in only one w a y . Match the notch on th e module with the tab on the memory socket. 5. Push the module do wn into the socket, ensuring that the module is fully inserted and properly[...]

6–8 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6.6 Expansion Card 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e the right access panel ( Section 6.2, “ Access Panel” ). 3. Lay the computer do wn on its[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–9 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 6.7 Dr iv es The computer supports up to fi ve driv es that may be installed in v arious configurations. This Section describes the procedure for replacing or upgrading th e storage dri ves. A T orx T -15 scre wdriv er i[...]

6–10 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6.7 .2 Remo ving a 5.2 5" Driv e 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e both the right and left access p anels ( Section 6.2, “ Access Panel”[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–11 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 6.7 .3 Remo ving a Disk et te Driv e 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e both the right and left access p anels ( Section 6.2, “ Access Panel” ).[...]

6–12 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6.7 .4 Remo ving t he Low er Driv e C ag e 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e both the right and left access p anels ( Section 6.2, “ Access Pan[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–13 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 6.7 .5 Rem o vi ng a 3. 5" H a rd Dr ive 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e both the right and left access p anels ( Section 6.2, “ Access Pa[...]

6–14 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6.8 Front U SB De vi ce 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e the right access panel ( Section 6.2, “ Access Panel” ). 3. Remov e the front bezel[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–15 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 6.9 P ow er Switc h As s em b ly 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e the right access panel ( Section 6.2, “ Access Panel” ). 3. Remov e the fron[...]

6–16 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6. 1 0 Spea k er 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e the right access panel ( Section 6.2, “ Access Panel” ). 3. Remov e the front bezel ( Sect[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–17 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 6. 1 1 S ystem Fan 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e the right access panel ( Section 6.2, “ Access Panel” ). 3. Disconnect the cable that conn[...]

6–18 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6. 1 2 Processor and H eatsink 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e the right access panels ( Section 6.2, “ Access Panel” ). 3. Lay the compute[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–19 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 6. 1 3 S y s tem B oard 1. Prepare the computer for disassembly ( Sectio n 6 .1, “Prepara tion for Disassembly” ). 2. Remov e both the right and left access p anels ( Section 6.2, “ Access Panel” ). 3. Remov e t[...]

6–20 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6. 1 4 B a t t er y The battery that comes with yo ur co mputer provides po wer to the real-ti me clock and has a lifetime of about three years. When replacing the battery , use a battery equi v alent to the battery o[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 6–21 Remo val and Replacement Procedur es— Micr otow er (µT) Chassis 4. T o release the battery from its holder , push away the metal clamp that extends abov e one edge of the battery 1 . When the battery pops up, lift it out 2 . 5. T o insert the ne w battery , slide one edge of the rep[...]

6–2 2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Remo val and Replacement P r oce dures— Mic roto wer (µT) Chassis 6. 1 5 P ow er S u pp ly Å WA R N I N G : V oltage is alwa ys pr esent on the s ystem bo ard w hen the computer is plugged into an acti ve A C outlet . T o avo id possible personal inj ur y and damage to the equipme[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2-00 2 A–1 A Conn ec tor P in As signm ents This appendix contains the pin assign ments fo r many computer and workstation connectors. Some of these connectors may not be used on the pr oduct being serviced. Enhanced K ey board Connector and Icon Pi n Sign al 1 2 3 Data Unused Gr ound 4 5 6 +5 VDC [...]

A–2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Connect or Pin As signments Pa r a l l e l I n t e r f a c e Connector and I con Pi n Sign al Pin Sign al Pin Signal 1 2 3 Stro be Data Bi t 0 Data Bi t 1 7 8 9 Data Bi t 5 Data Bi t 6 Data Bi t 7 13 14 15 Select Aut o Li ne fee d Err or 4 5 6 Data Bi t 2 Data Bi t 3 Data Bi t 4 10 11 1[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 A–3 Connecto r Pin Assignmen ts Headphone Conne ctor an d I con (1/8" miniphon e) Pin Signal 1 (Ti p) Au dio _Le f t 2 (R ing) Audio_R igh t 3 (Shield) Gr ound Line -In Audio Conne ctor an d I con (1/8" miniphon e) Pin Signal 1 (Ti p) Audi o_In_Left 2 (R ing) Au d io_ I n_ Righ t [...]

A–4 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T Connect or Pin As signments A T A/A T API (IDE) Stand ard Driv e Cabl e Con necto r Pi n Sign al Pin Sign al Pin Signal 1 2 3 4 5 Rese t Gr ound DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Gr ound 29 30 31 32 33 DMAK Gr ound INTRQ IOCS16 DA 1 6 7 8 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 2[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 B–1 B P o w er C ord Set Requiremen ts The v oltage select switch feature on the comput er permits it to operat e from any line v oltage between 100-120 or 2 20-240 volts A C. The po wer cord set receiv ed with the computer mee ts the requirements for use in the country where you purchased [...]

B–2 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T P ower C ord Set Requir ements Countr y- Spec ific Req uirements Additional requirements specific to a country ar e shown in parentheses and e xplained below . Country Accrediting Agency C ountr y Accreditin g Agen cy Aus tra l ia ( 1) Aus tri a ( 1 ) Belgium (1) Canada (2) EANSW OV E C[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 C–1 C PO ST E r r o r M e s s a g e s An error message results if the Po wer -On Self-T est (POST) encounte rs a problem. This test runs when the system is turned on, checking assemblies within the co mputer and reporting any errors found. Not all computers use all of the codes listed. Reco[...]

C–2 35 9 7 8 2 -00 2 Service R efe rence Guide , dx2000 u T POST Er ror Me ss a ge s Pri mar y Master/Sla ve H a rd D i s k E rro r Pri mar y Master/Sla ve har d dri ve could not be initiali z ed by the BIO S. Re seat the dev ice data and po wer cables. Replace the de vi ce data cable . Replace the de vi ce . Replace the s y stem boar d. Seconda [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 C–3 POST Er ror Me ss a ge s Mic r ocode Err or BIOS could not f ind or load the CPU mi cr ocode update to the CP U . Ensur e the sy stem boar d BIOS supports the p rocessor . Change s yst em board jumper on JP2 t o pins 2 -3 (Unlock), then flash the s y stem BIO S. R eset the j umper to p [...]

C–4 35 9 7 8 2 -00 2 Service R efe rence Guide , dx2000 u T POST Er ror Me ss a ge s CMO S Checksum Bad CMO S contents f ailed the Checksum c heck. Re start the c omputer , u se the F10 K ey to access Computer Set up . Select Load Default Settings > Sav e and Exit . K e yboar d Err or K e yboar d not pres ent or sy stem not respondin g wh e n [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–1 D T roubl eshootin g Wit hou t Di a gnos tic s Preliminar y C h ec klist This section describes some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics. ■ Are the computer and mo nitor connected to a wo rking electrical outlet? ■ [...]

D–2 3 5 9 7 8 2 -00 2 Service R efer ence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solving M inor Problems Solving Minor Problems Problem Caus e P ossible Solution Comput er appears lock ed up and will not turn off w hen the pow er button is pre ssed . So f t ware c o n t ro l of t h e po we r sw itc h is no t funct iona l. 1. Pr[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–3 T r oubleshooting Without Di agnostics Comput er pow er ed off auto matically and the P ow er LED flashe s Red two times, once e very second , follo w ed by a tw o secon d paus e. Processor t herm al protecti on activ ated: A fan ma y be bloc ked or not turning . OR The heatsink is not [...]

D–4 3 5 9 7 8 2 -00 2 Service R efer ence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solving P o we r Sup p ly Pr obl ems Solvin g Po wer Sup ply P robl ems Problem Cause Solution P ow er suppl y shuts do wn intermittently . V oltage select or sw itch on r ear of computer cha ss i s n o t swit ch ed t o corr ect line volt age. Sele[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–5 T r oubleshooting Without Di agnostics Solving Disk et te Problems Solving Disk ette Problems Problem Caus e Solution Disk ette dr iv e light stay s on. Disk ette is damaged. In Microsoft Win dows XP , right -click Start , c li ck Explore , and select a dri ve . Select F ile > Proper[...]

D–6 3 5 9 7 8 2 -00 2 Service R efer ence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solving H ard Dri ve Pr obl ems A problem has occ urr ed w ith a disk transacti on. The d irecto r y st ruct ure is bad, or ther e is a pr oblem with a f ile . In Windo ws XP , righ t -cli ck Star t , cli ck Explore , and select a dr i ve . Select [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–7 T r oubleshooting Without Di agnostics Disk trans action pr oblem. E ither the direc tory struc ture is bad or ther e is a pr oblem with a f ile. In Windo ws XP , righ t -cli ck Star t , cli ck Explore , and select a dr i ve . Select F ile > Properties > T ools . Under Error -c he[...]

D–8 3 5 9 7 8 2 -00 2 Service R efer ence Guide , dx2000 u T T r oubleshooting Without Diagno stics S ystem files miss ing or not pr operly ins talled. 1. I nser t a b ootabl e system diskette and r estart . 2 . V er ify hard dr i ve is partiti oned and fo rmatted. 3 . Install s yst em files f or the appr opri ate oper ating sy stem if necessary [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–9 T r oubleshooting Without Di agnostics Solving Dis pl ay Pr ob lems Solving Displ ay Problems Problem Caus e Solution Blank sc reen (no v ideo). The cable connecti ons are not cor rect . Check the ca ble connections fr om the monitor to the computer and to the electr ical outlet . Scr e[...]

D–10 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T T r oubleshooting Without Diagno stics P ow er LED flashes R ed six times, once e very second, f ollo we d by a tw o se cond pause , and the computer beeps si x times. Pr e -v ideo graphics err or . Fo r s ys t e m s w i t h a g r a p h ic s c a rd : 1. Re seat the gr aphics car d . 2 [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–11 T r oubleshooting Without Di agnostics Cli cking no ise coming fr om inside a CR T monitor . Electr onic r ela ys hav e been acti vated inside the monitor . None . It is normal for some monitors to make a clicking noise when tur ned on and off , when going in and ou t of standb y mode,[...]

D–12 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solving Audio Problems Solving Audio Problems Problem Caus e Solution Soun d does not co me out of the speak er or headphones . So f t ware vo l u m e c o nt ro l is turned do wn . Double-clic k the Spe ak er icon on the ta skbar and us e the v ol[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–13 T r oubleshooting Without Di agnostics Noise or no sound comes out of the speak ers or headphones . 1. If using digital speaker s that hav e a ster eo jack and w ant the sy stem to auto -sw itch to digital, use a ste reo -to -mono adapter to properl y engage the auto - sense f eatur e [...]

D–14 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solving Printer Proble ms Solving Printer Problems Problem Caus e Solution Printe r will not print . Prin ter is not turned on and online . T urn the printer on and mak e sur e it is online . The cor rect pr inter dri ver f or the applicati on are[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–15 T r oubleshooting Without Di agnostics Solving K e yboar d and Mous e Problems Solving K e yboard Problems Problem Caus e Solution K e yboar d commands and typing ar e not r ecogni z ed by the computer . K e yboar d connector is not pr operly connected . 1. T urn off the computer . 2 .[...]

D–16 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solvin g H a rdware Insta ll a tion Probl em s Y ou may need to reconfigure the computer when you add or remo ve hardware, such as an additional diskette dri ve. If you install a pl ug and play device, W indo ws XP automatically recognize the de v[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–17 T r oubleshooting Without Di agnostics P ow er LED flashe s Red fi v e times, once e very second, f ollo we d by a tw o se cond pause . The computer beeps at the same r ate and at the same time as the LED fla sh es. Memory is in stalled incorr ectly or is bad . 1. Re seat DIMMs. 2 . Re[...]

D–18 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solving N et w ork Problems These guidelines do not discuss the process of deb ugging the network cabling. Solving Net work Problems Problem Cause Solution Wa ke - o n - L A N f e a t u re i s not functi oning. Wa ke - o n - L A N i s n o t enable[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–19 T r oubleshooting Without Di agnostics Diagnos tics pass es, but the computer does not communicate w ith the network . (continued) The netw ork contr oller is not conf igured f or this computer . Select the Netw ork icon in th e Control P anel and confi gur e the networ k contr oller .[...]

D–20 3 5 9 7 8 2 -00 2 Servi ce Ref erence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solving Mem or y Problems Ä CAUT ION: For tho se sy stems that support EC C memory , HP does not support mi xing E CC and non- EC C memory . Otherwise , the sy stem will no t boot the operating s ystem . Solving Memory Problems Problem Caus e Sol[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–21 T r oubleshooting Without Di agnostics Solving Processor Probl ems . Solving Proce s sor Problems Problem Caus e Solution P oor performance is ex pe ri en c e d. Processor i s hot. 1. Make sur e the airfl ow t o the computer is not block ed. 2 . Make sur e the f ans are connected and w[...]

D–2 2 3 5 9 7 8 2 -002 S ervice R efer ence Guide , dx2000 u T T r oubleshooting Without Diagno stics Solving CD-ROM and D VD Problems Solving CD-ROM and D VD Problems Problem Caus e Solution S yste m will not boot f rom CD-RO M or DVD dr iv e. The CD -ROM or DVD boot is not enabled thr ough the Compute r Setup util ity . Ru n the Computer Setup [...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–2 3 T r oubleshooting Without Di agnostics Solving Driv e K e y Problems Solving Internet Acces s Problems Recor ding audio CDs is diffi cult or impos sible. W rong or poor quality media type . 1 . Try u s i n g a s l ower re c o rd i n g spee d. 2 . V erify that y ou ar e using the corr [...]

D–2 4 35 9 7 8 2 -002 Service R efer ence Guide , dx2000 u T T r oubleshooting Without Diagno stics Unable to connect to the Inter net. (contin ued ) Cable/DSL service is not av ailable or has been interrupted d ue to bad weather . T r y connecting to the Inter net at a later time or contact y our ISP . (If the cable/DSL serv ice is connected, th[...]

Servi ce Ref erence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 D–2 5 T r oubleshooting Without Di agnostics Internet takes too long to do wnload W eb sites. Modem is not set up pr oper ly . V erify that the corr ect modem speed and COM port ar e selected . F or Windo ws XP 1. Selec t Start > Control Pa n e l . 2. D o u b l e - c l i c k Sys te m . 3[...]

D–2 6 3 5 9 7 8 2 -002 S ervice R efer ence Guide, dx2000 u T T r oubleshooting Without Diagno stics[...]

Servi ce Ref erence Guide , dx2000 u T 35 9 7 8 2 -00 2 E–1 E Memory Computers equipped with Intel-b ased processors come with double data rate synch ronous dynamic random access memory (DDR-SD RAM ) dual inline memory modules (DIMMs). The memory sock ets on the system bo ard can be populated with up to four industry-standard DIMMs. These memory [...]

E–2 3 5 9 7 8 2 -00 2 Ser vi ce Ref erence Gui de, dx2000 u T Memory DI MM Soc k ets There are four DIMM sockets on the system board, with two sock ets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B. ✎ The system board shown be[...]

Sservi ce Refer ence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 Index–1 Ind e x 4-pin power pin assignments A–4 20-pin power pin ass ignments A–4 A ATA/ATAPI (IDE) drive cable pin assignments A– 4 B battery µT removal and replacement 6–20 real-time clock D–2 blank scre en D–9 C cable select drive 4–1 cable, proper handling 5–7 cautions[...]

Index–2 3 5 9 7 8 2-00 2 Sservi ce Ref erence Guid e, dx2000 u T Index entering power-on password 3–5 setup password 3–5 error messages, POST C–1 to C–4 ESD (electrostatic discharge) information 5–2 materials and equipment 5–3 preventin g damage 5–2 Ethernet RJ-45 pin assign men ts A–1 exit without saving, Computer Setup 2–7 F F[...]

Sservi ce Refer ence Guide , dx2000 u T 3 5 9 7 8 2 -00 2 Index–3 Index configuring 3–2 dual-state 3– 2 power cord set requirements country specific B–2 general B–1 Power Management 3–3 power managemen t setu p 2–5 power supply fan 5–6 µT removal and replacement 6–22 power supply, surge-tolerant 3–7 power switch assembly, µT r[...]

Index–4 3 5 9 7 8 2-00 2 Sservi ce Ref erence Guid e, dx2000 u T Index U upgrading ROM 3–1 URLs (Web sites). See Web sites USB pin assignments A–2 W Wake-on-LAN feature D–18 warning, battery 5–7 Web sites HP 1–2 HP support 1–1 , 3–1 , 3–3 PC Deployment 3–1 World Wide Web addresses. See Web sites wrench, tamper-resistant 5–6[...]