HP HP ProLight Server manual

HP Pr oL iant S er v ers T r oubleshooting Guide J une 2006 (Fifth Edition) Part Number 375445-005[...]

© Copyright 2004-2006 Hewlett-Packard Development Co mpany, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in t he express warranty statements accompanying such products and services. Noth ing herein should be construed as constituting an additional w arrant[...]

Contents 3 C on te nts Introduc tion ................................................................................................................... ............. 10 What's new ..................................................................................................................... ....................... 10 Revision history ..[...]

Contents 4 Video problems ................................................................................................................. ............ 43 Mouse and keyboa rd problems .................................................................................................... ... 44 Audio pr oblems..........................................[...]

Contents 5 Clustering software ............................................................................................................ ............ 61 Diagnostic tools ............................................................................................................... ....................... 61 HP Insight Di agnostics ..............[...]

Contents 6 Teardown procedures, part numbers, spec ificatio ns ........................................................................... 72 Technical topics............................................................................................................... .............. 72 Error me ssages ..............................................[...]

Contents 7 Drive Time-Out Occurred on Physical Driv e Bay X .............................................................................. 80 Drive X Indicate s Position Y ................................................................................................... .......... 80 Duplicate Write Memory Error ...................................[...]

Contents 8 Swapped Cables or Configuration Error Detected. A Drive Re arrangement... ........................................ 88 Swapped Cables or Configuration Error Detected. An Unsu pported Drive Arrangement Was Attempte d... 88 Swapped cables or configuration error detected . The cables appear to be interc hang ed ... ..................... 88 S[...]

Contents 9 System Power Supply Failur e (Power Supp ly X) ................................................................................ 126 Unrecoverable Host Bus Data Parity Error... .................................................................................... 126 Uncorrectable Memory Error (Slo t X, Memory Module Y)... .................[...]

Introduction 10 Intr oduc ti on In this section What's new ..................................................................................................................... ...................... 10 Revision history ............................................................................................................... .............[...]

Getting started 11 • Updated contacting HP: • Contacting HP technical suppor t or an authorized reseller • Server information you need Get ting st ar ted NOTE: For common troubleshooting procedures, the term "server" is used to mean server s and server blades. This guide provides common procedures and solut ions for the many levels [...]

Getting started 12 Pr e -diagn os ti c st eps WARNING: To avoid potential problems, AL WAYS read the warnings and cautionary information in the server documentation be fore removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple serv ers. Some information may not apply to the server yo[...]

Getting started 13 weight in kg weight in lb This symbol indicates that the componen t exceed s the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guid elines for manual material handling. These symbols, [...]

Getting started 14 CAUTION: The server is designed to be electrically ground ed (earthed). To ensure proper o peration, plug the AC power cord into a properly ground ed AC outlet only. Symptom information Before troubleshooting a ser ver problem, collect the following information: • What events preceded the failure? Afte r which steps does th e p[...]

Common problem resolution 15 C ommon pr oblem r es oluti on In this section Loose conne ctions .............................................................................................................. .................... 15 Service noti ficati ons ................................................................................................[...]

Common problem resolution 16 Components for option firmware updates are also available from the HP Storage Products Software and Drivers website ( http://www.hp.com/support/prolian tstorage ). 1. Find the most recent version of the component that you require. Comp onents for controller firmware updates are available in offline and online formats. 2[...]

Common problem resolution 17 Activity LED (1) Online LED (2) Fault LED (3) Interpretation On Off Off Do not remove the drive. The drive is being accessed, but (1) it is not configured as part of an array; (2) it is a replacement drive and rebuild has not yet started; or (3) it is spinning up during the POST sequence. Flashing Flashing Flashing Do n[...]

Common problem resolution 18 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing irregularly Amber, flashing regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible. Flashing irregularly Off The drive is active, and it is operating normal[...]

Diagnostic flowcharts 19 Di agno sti c flo wc har ts In this section Troubleshootin g flowch arts ..................................................................................................... ................. 19 T r ou blesh ooting f lo wc har ts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart i[...]

Diagnostic flowcharts 20 Start diagnosis flowchart Use the following flowchart to start the diagnostic process. General diagnosis flowchart[...]

Diagnostic flowcharts 21 The General diagnosis flowchart provid es a generic approach to troubl eshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following fl owchart.[...]

Diagnostic flowcharts 22 Power-on problems flowchart Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the [...]

Diagnostic flowcharts 23 p-Class server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the serv er documentation. Possible causes: • Improperly seated or fau[...]

Diagnostic flowcharts 24 • Loose or faulty power cord • Power source problem • Power-on circuit problem • Improperly seated component or interlock problem • Faulty internal component[...]

Diagnostic flowcharts 25 c-Class server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the serv er documentation. Possible causes: • Improperly seated or fau[...]

Diagnostic flowcharts 26 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device[...]

Diagnostic flowcharts 27 Server and p-Class server blade POST problems flowchart[...]

Diagnostic flowcharts 28 c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU There are two ways to use SmartSta[...]

Diagnostic flowcharts 29 • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade. Server fault indications flowchart Symptoms: • Server boots, but a fault event is report ed by Insight Management Agents (o[...]

Diagnostic flowcharts 30 NOTE: For the location of server LEDs and information on their statuses, refer to the serv er documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Server and p-Class server blade f ault i[...]

Diagnostic flowcharts 31 c-Class server blade fault indications flowchart[...]

Hardware problems 32 Har d w ar e pr oblems In this section Procedures for all ProLiant servers ............................................................................................ ................ 32 Power pr oblems ................................................................................................................. ...........[...]

Hardware problems 33 UPS problems UPS is not working properly Action : 1. Be sure the UPS batteries are charged to the prop er level for operati on. See the UPS documentation for details. 2. Be sure the UPS power switch is in the On positi on. See the UPS documentation fo r the location of the switch. 3. Be sure the UPS software is updated to the l[...]

Hardware problems 34 2. Refer to the release notes included with the hardware to be sure the problem is not caused by a change to the hardware release. If no documentation is available, refer to the HP support website ( http://www.hp.com/support ). 3. Be sure the new hardware is installed properly. Refer to the device, serv er, and OS documentation[...]

Hardware problems 35 • If the system boots and video is working, add each component back to the server one at a time, restarting the server after each component is ad ded to determine if t hat component is the cause of the problem. When adding each component back to the server, be sure to disconnect power to the server and follow the guidelin es [...]

Hardware problems 36 3. Be sure no loose connections (on page 15 ) exist. 4. Be sure the media from which you are attempting to boot is not damaged and is a bootable CD. 5. If attempting to boot from a USB CD-ROM drive: • Refer to the operating system and server doc ument ation to be sure both support booting from a USB CD-ROM drive. • Be sure [...]

Hardware problems 37 Drive is not found Action : Be sure no loose connections (on page 15 ) exist with the drive. Non-system disk message is displayed Action : 1. Remove the non-system di skette from the drive. 2. Check for and disconnect any non-bootable USB devices. Diskette drive cannot write to a diskette Action : 1. If the diskette is not form[...]

Hardware problems 38 Read/write issue Action: 1. Run the Acceptance Test in HP Stor ageWorks Library and Tape Tools. CAUTION: Running the Acceptance Test overwrites the ta pe. To avoid overwriting the tape, run the shorter Device Analysis Test instead. 2. Run the Media Validation Test in HP StorageWorks Library and Tape Tools. Backup issue Action: [...]

Hardware problems 39 Hard drive problems System completes POST but hard drive fails Action : 1. Be sure no loose connections (on page 15 ) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is properly cabled and terminated if necessa ry. 4. Be sure the hard drive data cable is working by replacing it with a known functional cab[...]

Hardware problems 40 1. Be sure the files are not corrupt. Run th e repair utility for the operating system. 2. Be sure no viruses exist on the serv er. Run a current version of a virus scan utility. Server response time is slower than usual Action : Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if nee[...]

Hardware problems 41 Memory problems General memory problems are occurring Action : • Isolate and minimize the memory configuration. • Be sure the memory meets the serv er requirements and is installed as required by the server. Some servers may require that memory banks be fully populated or that all memory within a memory bank must be the sam[...]

Hardware problems 42 Server fails to recognize new memory Action : 1. Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the se rver documentation or HP website ( http://www.hp.com ). 2. Be sure you have not exceeded the mem ory limits of the server or op erating system. Refer to th[...]

Hardware problems 43 c. Replace the remaining processor with a known func tional processor. If the problem is resolved after you restart the server, a fault exists with one or more of the ori ginal processors. Install each processor and its associated PPM (if applicable) one by one, restarting each time, to find the faulty processor or processors. [...]

Hardware problems 44 7. Be sure a video expansion board, such as a RILO E board, has not been added to replace onboard video, making it seem like the video is not working. Disconnect the video cable from the onboa rd video, and then reconnect it to th e video jack on the expansion board. NOTE: All servers automatically bypass onboard vide o when a [...]

Hardware problems 45 Audio problems Action : Be sure the server speaker is connect ed. Refer to the serv er documentation. Printer problems Printer does not print Action : 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 15 ) exist. 3. Be sure the correct printer drivers are inst alled. Printer output is gar[...]

Hardware problems 46 Data is displayed as garbled characters after the connection is established Action : 1. Be sure both modems have th e same settings, including speed , data, parity, and stop bits. 2. Be sure the software is set for the correct terminal emul ation. a. Reconfigure the software c orrectly. b. Restart the server. c. Run the communi[...]

Hardware problems 47 3. Be sure no line interference exists. Retry the co nnection by dialing the number several times. If conditions remain poor, contact the tele phone company to have the line tested. 4. Be sure the modem is current and compliant with CCITT and Bell standards. Replace with a supported modem if needed. You are unable to connect to[...]

Hardware problems 48 2. Be sure the correct network driver is installed for the controller and that the driver file is not corrupted. Reinstall the driver. 3. Be sure no loose connections (on page 15 ) exist. 4. Be sure the network cable is working by re placing it with a known functional cable. 5. Check the PCI Hot Plug power LED to be sure th e P[...]

Software problems 49 So f t w ar e pr oblems In this section Operating system proble ms and resolutions ...................................................................................... ......... 49 Application soft ware problems .................................................................................................. ............... [...]

Software problems 50 If neither of these actions resolve th e problem, contact an authorized service provider. For mor e information about debugging tools or specific GPF me ssages, refer to the Microsoft website ( http://www.microsoft.com/whdc/d evtools/debugging/defa ult.mspx ). Errors are displayed in the error log Action : Follow the informatio[...]

Software problems 51 3. Install the current drivers. If you apply the update and have problems, refe r to the Software and Drivers Download website ( http://h18007.www1.hp.com /support/files/server ) to find files to correct the problems. Restoring to a backed-up version If you recently upgraded the operating system or s o ftware and cannot resolve[...]

Software problems 52 • Linux—Refer to the operatin g system documentation for information. Linux operating systems For troubleshooting inform ation specific to Linux operat ing systems, refer to th e Linux for ProLiant website ( http://h18000.www1.hp.com/products/servers/linu x ). Appli cation s oftw ar e pr oblems Software locks up Action : 1.[...]

Software problems 53 • One or more remote server s with system ROMs requiri ng upgrade • An administrative user account on each target system. The administrative account must have the same username and password as the local administra tive client system. • All target systems are connected to the sa me network and use protocols that enable the[...]

Software tools and solutions 54 Sof t w ar e tool s a nd solut ions In this section Configuratio n tools ............................................................................................................ ..................... 54 Management tools ..............................................................................................[...]

Software tools and solutions 55 • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list o f ProLiant system software. • Enabling access to the Array Configuration Utility (on page 54 ), Array Diagnostic Utility (on page 63 ), and Erase Utility[...]

Software tools and solutions 56 Auto-configuration process The auto-configuration process automatically runs when you boot the server for the first time. Durin g the power-up sequence, the system RO M automatically configures the entire system w ithout needing any intervention. During this process, the ORCA ut ility, in most cases, automatically co[...]

Software tools and solutions 57 7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU. For more information on online spare me mory, refer to the white paper on the HP website ( http://h18000.www1.hp.com/products/serv ers/technology/m emoryprotection.html ). Option ROM Configuration for Arrays Before installing an operati[...]

Software tools and solutions 58 Management CD The Management CD contains the late st tools available for easily managing the server, such as HP SIM (" HP Systems Insight Manager " on page 59 ) and Management Agents (on page 59 ). Run the Management CD sh ipped with the server. Re fer to the Management CD user documentation as well as the [...]

Software tools and solutions 59 • Access advanced troubleshooting features through the iLO and iLO 2 interface. • Diagnose iLO and iLO 2 using HP SIM th rough a web browser and SNMP alerting. For more information about iLO and iLO 2 features, refer to the iLO and iLO 2 documentation on the Documentation CD or on the HP website ( http://www.hp.c[...]

Software tools and solutions 60 The Virtual Machine Management Pack provides the following functionality: • Central management and control of VMware® and Micr osoft® virtual machines with physical host to virtual machine association • Easy identification of VMs or host servers reachi ng high CPU, memory, or disk utilization levels • Highly [...]

Software tools and solutions 61 System Management homepage To access the System Management homepage of a server, go to https://localhost: 2381 ( https://localhost:2381 ). USB support HP provides both standard USB support and legacy US B support. Standard support is provided by the operating system through the appropriate USB device dr ivers. HP pro[...]

Software tools and solutions 62 Smart Array SCSI Diagnosis feature NOTE: This feature is only available in HP Insight Diagnostic s Online Edition. The HP Insight Diagnostics Online Edition (" HP Insight Diagnostics " on page 61 ) provides the capability to use non-intrusive sy stem level checks to diagnose Smart Array SCSI hard dr ives. D[...]

Software tools and solutions 63 Array Diagnostic Utility ADU is a tool that collects information about array co ntrollers and generates a li st of detected problems. ADU can be accessed from the SmartStart CD (" SmartStart software " on page 54 ) or downloaded from the HP website ( http://www.hp.com ). R emote suppo rt and analy sis tools[...]

Software tools and solutions 64 If you do not use the SmartStart CD to install an op erating system, drivers for s ome of the new hardware are required. These drivers, as well as ot her option drivers, ROM images, and value-add software can be downloaded from the HP website ( http://www.hp.com/support ). IMPORTANT: Always perform a backup before in[...]

Software tools and solutions 65 Care Pack HP Care Pack Services offer upgraded service level s to extend and expand standard produ ct warranty with easy-to-buy, easy-to-us e support packages that he lp you make the most of your server investments. Refer to the Care Pack website ( http://www.hp.com/hps/carepack/servers/cp_proliant.html ). F irm w ar[...]

Software tools and solutions 66 For additional information, refer to the HP Online ROM Flash User Guide on the HP website ( http://h18023.www1.hp.com/support /files/server/ us/romflash.html ). Option ROMs Smart Components for option ROMs pro vide for effici ent administration of option ROM upgrades. Types of option ROMs include: • Array controlle[...]

Software tools and solutions 67 2. Shut down each server where the sy stem or option ROM images are to be upgraded and reboot using the correct ROMPaq diskette for that server. 3. Follow the interactive session in the RO MPaq utility, which enables you to select the devices to be flashed. 4. After the ROMPaq utility fl ashes th e ROM for the select[...]

Software tools and solutions 68 4. Verify the firmware update by checking the version of the current firmware.[...]

HP resources for troubleshooting 69 HP r esour ces f or tr ou bleshoo ting In this section Online re sources ............................................................................................................... ..................... 69 General server resources ...............................................................................[...]

HP resources for troubleshooting 70 White papers White papers are electronic documentation on comple x technical topics. Some white papers contain in- depth details and procedures. Topics include HP prod ucts, HP technology, OS, networking products, and performance. Refer to one of the foll owing websites: • HP Business Support Center ( http://ww[...]

HP resources for troubleshooting 71 Management of the server Refer to the HP Systems Insight Manager Help Gu ide on the Management CD or the HP website ( http://www.hp.com/go/hpsim ). Operating system installation and configuration information (for fact ory-installed operating systems) Refer to the factory-installed operating system inst allation d[...]

HP resources for troubleshooting 72 Server and option specifications, symbol s, installation warnings, and notices Refer to the server documentation and printed notice s. Printed notices are available in the Reference Information pack. Server documentation is available in the following locations: • Documentation CD that ships with the server • [...]

Error messages 73 Er r or mess a ges In this section ADU error messages ............................................................................................................. .................. 73 POST error messages and beep codes ............................................................................................. ......... 92 Even[...]

Error messages 74 Accelerator Parity Write Errors: X Description : Number of times that write me mory parity errors were detect ed during transfers to memory on the array accelerator board. Action : If many parity errors occurred, you may n eed to replace the array accelerator board. Accelerator Status: Cache was Automatica lly Configured During La[...]

Error messages 75 Description : The number of cache lines experiencing exce ssive ECC errors has re ached a preset limit. Therefore, the cache has been shut down. Action : 1. Reseat the cache to the controller. 2. If the problem persists, replace the cache. Accelerator Status: Obsolete Data Detected Description : During reset initialization, obsole[...]

Error messages 76 Accelerator Status: Valid D ata Found at Reset Description : Valid data was found in posted-write memory at reinitialization. Data will be flushed to disk. Action : No error or data loss condition exists. No action is required. Accelerator Status: Warranty Alert Description : Catastrophic problem exists with array a ccelerator boa[...]

Error messages 77 Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips Description : Cache has been disabled due to a large numb er of ECC errors detected while te sting the cache during POST. This is probably caused by a loose pin on one of the RAM chips. Action : Try reseating the cache to the controller. If that does not[...]

Error messages 78 page 63 ) examines each physical drive and looks for driv es that have been moved to a different drive bay. Action : Look for messages indicating which drives have been moved. If no messages are displayed and drive swapping did not occur, run ACU (" Array Configu ration Utility " on page 54 ) to configure the controller [...]

Error messages 79 4. If the problem persists, power down the system and replace the cable. 5. If the problem persists, power down the system and replace the drive. Drive (Bay) X is a Replacement Drive Description : This drive has been replaced. This message is displayed if a drive is replaced in a fault- tolerant logical volume. Action : If the rep[...]

Error messages 80 Drive Monitoring Features Are Unobtainable Description : ADU (" Array Diagnostic Utility " on page 63 ) is unable to get monitor and performance data due to a fatal command problem (such as drive ti me-out), or is unable to get data due to these features not being supported on the controller. Action : Check for other err[...]

Error messages 81 Identify Logical Drive Data did not Match with NVRAM Description : The identify unit data from the array controlle r does not match with the information stored in NVRAM. This can occur if new, previously configur ed drives have been placed in a system that has also been previously configured. Action : Run the server setup utility [...]

Error messages 82 Action : Check for drive failures, wrong drive replaced , or loose cable messages. If a drive failure occurred, replace the failed drive or drives, and then restore the data for this logical drive from t he tape backup. Otherwise, follow the procedures for correctin g problems when an incorrect drive is replaced or a loose cable i[...]

Error messages 83 Logical Drive X Status = Wro ng Drive Replaced Description : A physical drive in this logical drive ha s failed. The incorrect drive was replaced. Action : 1. Power down the server. 2. Replace the drive that was incorrectly replaced. 3. Replace the original drive that failed with a new drive. CAUTION: Do not run the server setup u[...]

Error messages 84 Other Controller Indicates Different Firmware Version Description : The other controller in the redundant controlle r configuration is using a different firmware version. Action : Be sure both controllers are us ing the same firmware revision. Other Controller Indicates Different Cache Size Description : The other controller in th[...]

Error messages 85 5. If the error persists after completing steps 1 thro ugh 4, contact an HP authorized service provider. SCSI Port X Drive ID Y Failed - REPLACE (failure message) Description : ADU (" Array Diagnostic Utility " on page 63 ) detected a drive failure. Action : Correct the condition that caused the error, if possible, or re[...]

Error messages 86 Description : A predictive failure warning for this hard driv e has been generated, indicating that a drive failure is imminent. Action : Replace this drive at the earliest opportunity. Refer to the se rver documentation for drive replacement information before performing this operation. SCSI Port X, Drive ID Y...S.M.A.R.T. Predic[...]

Error messages 87 Description : A power supply in the external storage unit has failed. Action : Replace the power supply. Storage Enclosure on SCSI Bus X In dicated an Overheated Condition... ...SOLUTION: Make sure all cooling fans are operating properly. Also be sure the operating environment of storage enclosure is within temperature specificati[...]

Error messages 88 Swapped cables or configuration error d etected. A configured array of drives... ...was moved from another controlle r that supported more drives th an this controller supports. SOLUTION: Upgrade the firmware on this controller. If this doesn’t solve the problem, then power down syste m and move the drives back to the original c[...]

Error messages 89 Swapped cables or configuration error d etected. The configuration information on the attached drives... ...is not backward compatible with this controller’s firmware. SOLUTION: Upgrade the firmware on this controller. If this doesn’t solve the problem then power down syste m then move drives back to the original controller. D[...]

Error messages 90 Description : ADU detected two different controller mo dels installed in a redundant controller configuration. This is not supported and one or both controllers may not be operating properly. Action : Use the same controller models for redundant controller configurations. This Controller Can See the Drives but the Other Controller[...]

Error messages 91 Unsupported Processor Configuration (Processor Required in Slot #1) Description : Processor required in slot 1. Action: If you do not install a supported processor in slot 1, this message is displayed, and the system halts. Warning Bit Detected Description : A monitor and performance thre shold violation may have occurred. The sta[...]

Error messages 92 WARNING: Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode... ...SOLUTION: This usually occurs when a single-ended drive type is inserted into an enclosure with other drive types; and that makes the entire enclosure operate in single ended mode. To maximi ze performance replace the single-ended drive w[...]

Error messages 93 Non-numeric messages or beeps only Advanced Memory Protection mode: Advanced ECC Audible Beeps : None Possible Cause : Advanced ECC support is enabled. Action : None. Advanced Memory Protection mode: Advanced ECC with hot-add support Audible Beeps : None Possible Cause : Advanced ECC with Hot-Add support is enabled. Action : None.[...]

Error messages 94 Critical Error Occurred Prior to this Power-Up Audible Beeps : None Possible Cause : A catastrophic system error, which caused the server to crash, has been logged. Action : Run Insight Diagnostics (" HP Insight Diagnost ics " on page 61 ) and replace failed components as indicated. Fan Solution Not Fully Redundant Audib[...]

Error messages 95 Fatal Hub Link Error Audible Beeps : None Possible Cause : The hub link interface has experienced a critical failure that caused an NMI. Action : Run Insight Diagnostics (" HP Insight Diagnost ics " on page 61 ) and replace failed components as indicated. FATAL ROM ERROR: The System ROM is not Properly Programmed. Audibl[...]

Error messages 96 Invalid memory types were foun d on the same node. Please ch eck DIMM compatibility. - Some DIMMs may not be used Description : Invalid or mixed memory types were detected during POST. Action: Use only supported DIMM pairs when populating memory sockets. Refer to the applicable server user guide memory requirements. Invalid Passwo[...]

Error messages 97 NMI - Undetermined Source Audible Beeps : None Possible Cause : An NMI event has occurred. Action : Reboot the server. Node Interleaving disabled - Invalid memory configuration Description : Each node must have the same memory configuration to enable interleaving. Action : Populate each node with the same memory co nfiguration and[...]

Error messages 98 Power Fault Detected in Hot-Plug PCI Slot x Audible Beeps : 2 short Possible Cause : PCI-X Hot Plug expansion slot was not powered up properly. Action : Reboot the server. Power Supply Solution Not Fully Redundant Audible beeps : None Possible cause : The minimum power supply requirement is in stalled, but a redundant power supply[...]

Error messages 99 Temperature violation detected - syst em Shutting Down in x seconds Audible Beeps : 1 long, 1 short Possible Cause : The system has reached a cautionary temperature level and is shutting down in X seconds. Action : Adjust the ambient temperature, inst all fans, or replace any failed fans. There must be a first DIMM in pair if seco[...]

Error messages 100 1. Enable OBDR 2. Exit Audible Beeps : None Possible Cause : A USB tape device that supports One Button Disaster Recovery (OBDR) is installed in the system. Action : 1. Press 1 or 2. • Pressing 2 exits the configur ation. • Pressing 1 starts the configuration. The fol lowing message appears Attempting to enable OBDR for the a[...]

Error messages 101 100 Series 101-I/O ROM Error Audible Beeps : None Possible Cause : Options ROM on a PCI, PCI-X, or PCI Express device is corrupt. Action : If the device is removable, remove the device and verify th at the message disappears. Update Option ROM for a failed device. 101-Option ROM Checksum Error... ...An add-in card in your system [...]

Error messages 102 102-System Board Failure, DMA Test Failed Audible Beeps : None Possible Cause : 8237 DMA controllers, 8254 timers, and similar devices. CAUTION: Only authorized technicians trained by HP shou ld attempt to remove the system board. If you believe the system board requir es replacement, contact HP Technical Support before proceedin[...]

Error messages 103 180-Log Reinitialized Audible Beeps : None Possible Cause : The IML has been reinitialized due to corruption of the log. Action : Event message, no action is required. 200 Series 201-Memory Error Audible Beeps : None Possible Cause : Memory failure detected. Action : Run Insight Diagnostics (" HP Insight Diagnost ics " [...]

Error messages 104 207-Invalid Memory Configuration - Inco mplete Bank Detected in Bank X Audible Beeps : 1 long, 1 short Possible Cause : Bank is missing one or more DIMMs. Action : Fully populate the memory bank. 207-Invalid Memory Configuration - Insufficient Timings on DIMM Audible Beeps : 1 long, 1 short Possible Cause : The installed memory m[...]

Error messages 105 207-Invalid Memory Configuration - Unsupported DIMM in Socket X Audible Beeps : 1 long, 1 short Possible Cause : Unregistered DIMMs or insufficient DIMM timings. Action : Install registered ECC DIMMs. 207-Memory Configuration Warnin g - DIMM In Socket x does not have Primary Width of 4 and only supports standard ECC Advanced ECC [...]

Error messages 106 210-Memory Board Power Fault on board X Audible Beeps : 1 long, 1 short Possible Cause : A problem exists with a memory board powering up properly. Action : Exchange DIMMs and retest. Replace th e memory board if problem persists. 210-Memory Board Failure on board X Audible Beeps : 1 long, 1 short Possible Cause : A problem exist[...]

Error messages 107 303-Keyboard Controller Error Audible Beeps : None Possible Cause : System board, keyboard, or mo use controller failure occurred. Action : 1. Be sure the keyboard and mouse are connected. CAUTION: Only authorized technicians trained by HP shou ld attempt to remove the system board. If you believe the system board requir es repla[...]

Error messages 108 600 Series 601-Diskette Controller Error Audible Beeps : None Possible Cause : Diskette controller circuitry failure occurred. Action : 1. Be sure the diskette drive cables are con nected. 2. Replace the diskette drive, the cable, or both. 3. Run Insight Diagnostic s (" HP Insight Diagnostics " on page 61 ) and replace [...]

Error messages 109 2. Run Insight Diagnostic s (" HP Insight Diagnostics " on page 61 ) and replace failed components as indicated. 1100 Series 1151-Com Port 1 Address Assignment Conflict Audible Beeps : 2 short Possible Cause : Both external and internal seri al ports are assigned to COM X . Action : Run the server setup utility and corr[...]

Error messages 110 1611-CPU Zone Fan Assembly Failure Detected. Single fan... ...failure. Assembly will provide adequate cooling. Audible Beeps : None Possible Cause : Required fan is not spinning. Action : Replace the failed fan to pr ovide redundancy, if applicable. 1611-Fan Failure Detected Audible Beeps : 2 short Possible Cause : Required fan i[...]

Error messages 111 1611-Fan x Not Present (Fan Zone I/O) Audible Beeps : 2 short Possible Cause : Required fan is not installed or spinning. Action : 1. Check the fans to be sure they are working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. 3. If the problem persists, replace the failed fans. 161[...]

Error messages 112 1615-Power Supply Configuration Error Audible Beeps : None Possible Cause : The server configuration requires an additional power supply. A moving bar is displayed, indicating that the system is waiting for another power supply to be in stalled. Action : Install the additional power supply. 1615-Power Supply Configuration Error -[...]

Error messages 113 Audible Beeps : None Possible Cause : Upgrade the Array Accelerator module to a larger size. Action : Migrate logical drives to RAID 0 or 1, reduce the number of drives in the array, or upgrade to a larger-size array accelerator module. 1713-Slot Z Drive Array Controller - Redundant ROM Reprogramming Failure... ...Replace the con[...]

Error messages 114 1720-S.M.A.R.T. Hard Drive Detects Imminent Failure Audible Beeps : None Possible Cause : A hard drive SMART predictive failure conditio n is detected. It may fail at some time in the future. Action : • If configured as a non-RAID 0 array, replace th e failing or failed drive. Refer to th e server documentation. • If configur[...]

Error messages 115 1727-Slot X Drive Array - New Logical Drive(s) Attachment Detected... ...If more than 32 logical drives, this message will be followed by: “Auto-configuration failed: Too many logical drives.” Audible Beeps : None Possible Cause : The controller has detected an additional array of drives that was connected when the power was [...]

Error messages 116 Expansion will resume wh en automatic data recovery has been completed. Audible Beeps : None Possible Cause : The capacity expansion process has been temporarily disabled. Action : Follow the action that is displayed onscreen to resume the capacity expansion process. 1753-Slot Z Drive Array - Array Controller Maxi mum Operating T[...]

Error messages 117 1774-Slot X Drive Array - Obsolete Da ta Found in Array Accelerator Audible Beeps : None Possible Cause : Drives were used on another controller an d reconnected to the original controller while data was in the original controller cache. Data found in the array accelerator is older than data found on the drives and has been autom[...]

Error messages 118 1776-Drive Array Reports Improper SCSI Port 1 Cabling Audible Beeps : None Possible Cause : • The integrated array enabler board failed. • The I/O board, drive backplane fan board, or drive backplane failed. Action : 1. Replace the integrated array enabler board. 2. Update the integrated Smart Array opti on to the latest firm[...]

Error messages 119 1779-Slot X Drive Array - Replacem ent drive(s) detected OR prev iously failed drive(s) now operational:... ...Port Y: SCSI ID Z: Restore data from backup if replac ement drive X has been installed. Audible Beeps : None Possible Cause : More drives failed (or were replaced) than the fault-tolerance level allows. Unable to rebuild[...]

Error messages 120 2. Be sure all drives are fully seated. 3. Replace defective cables, drive X , or both. 1785-Slot X Drive Array Not Configured... (followed by one of the following): ...(1) Run Array Configuration Utility (2) No drives detected (3) Drive positions appear to have changed – Run Drive Array Advanced Diagnostics if previ ous positi[...]

Error messages 121 1786-Slot 1 Drive Array Recovery Needed. Automa tic Data Recovery Pr eviously Aborted!... ...The following SCSI drive(s) need Automatic Data Recovery: SCSI Port Y: SCSI ID Z Select F1 to retry Automatic Da ta Recovery to drive. Select F2 to continue without starting Au tomatic Data Recovery. Audible Beeps : None Possible Cause : [...]

Error messages 122 a. Repair the connection and press the F2 key. b. If the problem persists, run ADU (" Array Diagnostic Utility " on page 63 ) to resolve. • Be sure the cable is routed properly. 1789-Slot X Drive Array SCSI Drive(s) Not Responding... ...Check cables or replace the following SCSI drives: SCSI Port Y: SCSI ID Z Select F[...]

Error messages 123 1794-Drive Array - Array Accelerator Battery Charge Low... ...Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge. Audible Beeps : None Possible Cause : The battery charge is below 75 pe rcent. Posted writes are disabled. Action : Replace the array accelerator board if [...]

Error messages 124 Audible Beeps : None Possible Cause : One or more logical drives failed due to loss of data in posted-writ es memory. Action : • Press the F1 key to continue with the logical drives disabled. • Press the F2 key to accept data loss and re-enabl e logical drives. After pressing the F2 key, check integrity of the file system and[...]

Error messages 125 Automatic operating system shutdo wn initiated due to fan failure Event Type : Fan f ail ure Action : Replace the fan. Automatic Operating System Shutdown In itiated Due to Overheat Condition... ...Fatal Exception (Number X, Cause) Event Type : Overheating condition Action : Check fans. Also, be sure the server is properly ventil[...]

Error messages 126 Real-Time Clock Battery Failing Event Type : System configuration battery low Action : Replace the system configuration battery. System AC Power Overload (Power Supply X) Event Type : Power supply overload Action : 1. Switch the voltage from 110 V to 220 V or add an additional power supply (if applicable to the system). 2. If the[...]

Error messages 127 Event Type : Host bus error CAUTION: Only authorized technicians trained by HP shou ld attempt to remove the system board. If you believe the system board requir es replacement, contact HP Technical Support before proceeding. Action : Replace the board on which the processor is installed. Uncorrectable Memory Error (Slot X, Memor[...]

Error messages 128 1. Press the server blade manage ment module r eset button. 2. Replace the server blade management m odule. Server blade management module signal backplane error codes LED code: 10-1, 10-2, or 10-3 Location: Server blade management backplane Action: Perform the following steps to re solve the pr oblem. Stop when the problem is re[...]

Error messages 129 Interconnect B Error Code LED code: 14-1, 14-2, 14 -3, or 14-4 Location: Interconnect device - side B Action: Perform the following steps to re solve the pr oblem. Stop when the problem is resolved. 1. Press the server blade manage ment module r eset button. 2. Reseat the interconnect device. For more information, refer to the HP[...]

Error messages 130 For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website ( http://www.hp.com/products/servers/proliant-bl/p-class/info ). 3. Replace the interconnect module. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website ( http://www.hp.com/products/serve[...]

Error messages 131 Power management module board error codes LED code: 7-1, 7-2, 7-3, 7 -4, 7-5, 7-6, 7-7, 7-8, 7-9, 7-10, 7-11, 7-12, or 7-13 Location: Power management board Action: Perform the following steps to re solve the pr oblem. Stop when the problem is resolved. 1. Reseat the power management module. 2. Replace the power management module[...]

Error messages 132 IMPORTANT: Reboot the server after completing each nu mbered step. If the error condition continues, proceed with the next step. To troubleshoot processo r-related e rror codes : 1. Bring the server to base config uration by removing all components that are not required by the server to complete POST. This pr ocess can include re[...]

Error messages 133 3. Reseat the remaining memory boards, rebooting after each installation to isolate any failed memory boards, if applicable. 4. Replace the DIMMs with a remaining bank of memory. 5. Replace the memory board, if applicable. 6. Replace the system board. IMPORTANT: If replacing the system board or clearing NVRAM, you must r e-enter [...]

Error messages 134 IMPORTANT: Processor socket 1 and PPM slot 1 must be po pulated at all times or the server does not function properly. • PPMs, except the PPM installed in slot 1 • DIMMs, except the first bank • Hard drives • Peripheral devices 2. Install each remaining system c omponent, rebooting between each installation to isolate any[...]

Error messages 135 Description : The system encountered an NMI prior to this boot. The NMI source was: Uncorrectable cache memory error. Action : Replace the processor. Insi ght Di agnos ti cs pr ocess or e rr or codes MSG_CPU_RR_1 Event type : Unable to divide and multiply with zero and infinity. Action : • Ensure proper ventilation and cooling [...]

Error messages 136 MSG_CPU_RR_7 Event type : CPU speed is out of range. Action : Replace the processor. MSG_CPU_RR_8 Event type : Unable to update the CMOS time. Action : Replace the board that CMOS is on. MSG_CPU_RR_9 Event type : MMX hardware is not present. Action : Replace the processor. MSG_CPU_RR_10 Event type : MMX add instruction has failed[...]

Error messages 137 Action : Replace the processor. MSG_CPU_RR_17 Event type : Stress integer math test has failed. Action : • Ensure proper ventilation and cooling for the server. • Ensure the processor heatsi nks are attached correctly (do not remove them). • Check diagnostics and the Integrated Management Log for heat-relat ed events. • U[...]

Contacting HP 138 C ont acting HP In this section Contacting HP technical support or an author ized re seller ...................................................................... ... 138 Customer se lf re pair ........................................................................................................... .................. 138 Server [...]

Contacting HP 139 Se r v er inf or matio n y ou need Before contacting HP technical suppor t, collect the following information: • Explanation of the issue, the first occurrence, and frequency • Any changes in hardware or software co nfiguration before the issue surfaced • Third-party hardware information: • Product name, model, and version[...]

Contacting HP 140 • An updated Emergency Repair Diskette • If HP drivers are installed: • Version of the PSP used • List of drivers from the PSP • The drive subsystem and file system info rmation: • Number and size of partitions and logical drives • File system on each logical drive • Current level of Microso ft® Windows® Service [...]

Contacting HP 141 Novell NetWare operating systems Collect the following inform ation: • Whether the operating system was factor y installed • Operating system version number • Printouts or electronic copies (to e-mail to a support technician) of AU TOEXEC.NCF, STARTUP.NCF, and the system directory • A list of the modules. Use CONLOG .NLM t[...]

Contacting HP 142 • If management agents are installed, version number of the agents • System dumps, if they can be obtained (in case of panics) • A list of each third-party hardware compon ent installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of th[...]

Contacting HP 143 • DU number • List of drivers in the DU diskette • The drive subsystem and file system info rmation: • Number and size of partitions and logical drives • File system on each logical drive • A list of all third-party hardware an d software installed, with version s • A detailed description of the proble m and any asso[...]

Acronyms and abbreviations 144 A c r on y ms and abbr e v iati ons ACPI Advanced Configuratio n and Power Interface ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility CCITT International Telegraph and Telephone Consultative Committee CS cable select DMA direct memory access DU driver upda[...]

Acronyms and abbreviations 145 IDE integrated device electronics iLO Integrated Lights-Out IMD Integrated Management Display IML Integrated Management Log IP Internet Protocol ISEE Instant Support Enterprise Edition ISP Internet service provider KVM keyboard, video, and mouse LED light-emitting diode LVD low-voltage differential MMX multimedia exte[...]

Acronyms and abbreviations 146 ORCA Option ROM Configuration for Arrays OS operating system POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM-Based Setup Utility RILOE Remote Insight Lights-Out Edition RILOE II Remote Insight Lights-Out Edition II RIS reserve information sector ROM read-only memory SAS serial att[...]

Acronyms and abbreviations 147 SMART self-monitoring analysis and reporting technology SNMP Simple Network Management Protocol SSD support software diskette UPS uninterruptibl e power system USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager[...]

Index 148 1 120PCI.HAM 50 A accelerator error log 73 accelerator status 74, 75, 76 ACPI support 50 ACU (Array Configuration Utility) 54 adapters 76 additional information 70 ADU (Array Diagnostic Utility) 63 ADU Error Messages 73 Altiris Deployment Solution 57 Altiris eXpress Deployment Server 57 application software problems 52 array accelerator b[...]

Index 149 diskette image creation 57 DMA error 94 documentation 69, 70 drive errors 36, 37, 78, 79, 80, 90, 97, 108 drive failure, detecting 36 drive LEDs 16, 17, 36 drive not found 37, 39 drive problems 35, 36, 37 drivers 63, 70 DVD-ROM drive 35 E ECC errors 74 energy saver features 44 Erase Utility 59 error log 50 error messages 50, 53, 73, 92, 1[...]

Index 150 Management Agents 59 Management CD 58, 70, 71 management tools 58 media issue, tape drive 38 MEGA4 XX.HAM 50 memory 41, 56, 71, 103, 104, 105, 125 memory boards 106 memory count error 41 memory error 103 memory not recognized 41, 42 memory problems 41 memory, configuring 56, 103, 104, 105 memory, mirrored 54, 105 memory, online spare 56 m[...]

Index 151 read/write errors 36, 37 read/write issue, tape drive 38 redundant ROM 65, 98, 113 registering the server 71 Remote Insight Lights-Out Edition II (RILO E II) 50, 58 remote ROM flash 52, 53 remote ROM flash problems 52 remote support and analysis tools 63 required information 139 Resource Paqs 64 resources 69 resources, troubleshooting 69 [...]

Index 152 W warnings 13, 72 Web-Based Enterprise Service 63 website, HP 69, 70 white papers 70, 72 Windows Event Log processor error codes 134[...]