LapLink MN-LGD011-XX-US manual

1 MN-LGD01 1-XX-US[...]

2 Copyright Notice No part of this publicatio n may be reproduced, transmitted, transcribed, stored in a retrie val system, or translated into any human or computer langua ge, in any form or by any means, without the express written permission of Lap Link Inc., 18702 North Creek Parkway , Bothell, W ashington, 9801 1, U.S.A. T rademarks LapLink, th[...]

3 Contents 1 Introducing LapLink Gold Corporate 5 6 Why LapLink Gold? 8 Staying in touch with the office 10 Connecting at the office 2 Connecting to other computers 13 14 How can I connect to other comp uters? 16 Connecting by cable 20 Connecting over a home o r office network 23 Connecting over the Internet u sing an ILS 26 Making a computer avail[...]

4 6 Using File Transfer 99 100 Using File Transfer— Overview 102 Navigating through drives and folde rs 104 Selecting files a nd folders 106 Copying or moving files and folders 108 Setting File Transfer options fo r the results you want 110 Synchronizing folders with SmartXch ange 112 Replacing one folder with another: Clone Folder 114 Speeding f[...]

. . . 5 1 Introducing LapLink Gold Corporate 6 Why LapLink Gold? 8 Staying in touch with the office 10 Connecting at the office[...]

6 Why LapLink Gold? L apLink Gold Corporate gives you the freedom to l eave the of fice without giving up access to your office computer and network resource s. Whether you’re tr aveling on bus iness or working from home, you can still read your e-mail, share th e latest files with coworkers, access network programs and databases, browse the Inte[...]

. . . Why LapLink Gold? 7 running. Now . With LapLink Gold, you can connect to her computer from your home or hotel internet connection, and using Remote Control, trou bleshoot the problem yourself. LapLink Gold ca n also help spr ead the workloa d and share information. Let’ s say the hotel’s inter net connection is down when the CEO calls. Us[...]

8 S taying in touch with the office W hether you’re in a hotel on the road, at home on a Sa turday , or with you laptop practically anywhere, LapLink Gold Corporate lets you use whatever c onnection you have to get access to everything you need. LapLink Gold Corporate support s connecting via modem, a network, a network server , the Internet and [...]

. . . Staying in t ouch with the office 9 requires you conn ect through a firewa ll, see ”Making an Internet connection to a computer b ehind a firewall ” for more information. Before connecting over the Inte rnet , set up your office com - puter for Internet access by pub lishing its address throug h the LapLink ILS server . Then be sure to le[...]

10 Connecting at the of fice W ith greater resources at hand, you can make faster connections—and connect in more ways—while working in the office. Connect over a corporate network , for example, for the fastest file transfers. Use a LapLink Gold cable to synchroni ze your desktop and laptop before and after you travel. And take advantage of yo[...]

. . . Connectin g at the office 11 If your office has a per sistent connection to the internet, use the ‘Connect Over ILS’ option, and simply supply the pub - lished name or address of the host computer Before you use Connect over Internet, othe r LapLink Gold users will set up LapLink Gold as a host on their computers so that their e-mail addr[...]

. . . 13 2 Connecting to other computers 14 How can I connect to other com puters? 16 Connecting by cable 20 Connecting over a home o r office network 23 Connecting over the Internet using an ILS 26 Making a computer available for ILS connections 28 Making an Internet conne ction to a computer behind a firewa ll 31 Connecting Over the Interne t Usi[...]

14 How can I connect to other computers? D etermine how to connect to another computer from t he resources available to the two computers. For example, are both logged on to the same office netwo rk? Then connect over the network. Do both have Internet access? Then connect over the Internet. Use the tables in this se ct ion to help decide how to co[...]

. . . How can I connect to other computers? 15 Connecting over modems, networks , cables, or wireless devices Y es, but the host is protecte d by a fire - wall or router . Use Connect Over LapLink Everywher e , or use the firewall service (see pag e 28 ) . For more information on what ports are used by LapLink, go to www .laplink.com/support. page [...]

16 Connecting by cable W hen you connect two computers by LapLink cable, at t ach the cable—serial, parallel, or USB - to both computers and start LapLink on both computers. No separate cable driver installation is required. Autoconnect, the default setting for cable connections, opens a connec tion automatically . T o manually connect, click the[...]

. . . Connecting by cable 17 Choose the type of cable—serial, par allel, or USB (Univer - sal Serial Bus) 1 —you are going to use based on th e cables and port s you have available. Ports are the connectors to which you att ach cables and peripherals like pr inters and external modems. T o find out which types o f ports are availa ble, consult [...]

18 Using an Address Book entr y to connect using Cable It’s a go od idea to create an Address Book entry , especially if you plan to use th e connec tion more than once. LapLink Gold allows you to connect di rectly from t he Address Bo ok, which makes it even easier . T o create an entry in the Address Book for a c able con - nection: 1 Click the[...]

20 Connecting over a home or of fice network C onnect to any other computer running LapLink on your office network (LAN) and use Remote Control, File T ransfer , or any other LapLi nk service. Use Connect over LAN (Network) and click the name of the computer you want to connect to or supply its TCP/IP address. Y ou can esta blish a LapLink connecti[...]

. . . Connecting over a home or office network 21 Before you use Connect over LAN (Network) • The security setup of the host computer must be config - ured to allow incoming connectio ns. See ”Allowing incoming connections . • The network ports (either TCP/IP or IPX) must be enabled in LapLink on both compu ters. See ”Checklist for Internet[...]

22 Finding a TCP/IP addres s of the host computer T o find out a compute r ’ s TCP/IP address in W indows 95 or Windows 98, or W indows ME: 1 On the Options menu, click Port Setup. 2 Click TCP/IP Network in the Port s list, and then click the Configure button. 3 The TCP/IP address appears in the IP Address box. T o find out a computer ’ s TCP/I[...]

. . . Connecting over th e Internet using an ILS 23 Connecting over the Internet using an ILS Connect to the Internet using an ILS (Internet lo cator service) directory server , and you can open connections to other LapLink computer s anywhere in the world. T o make a computer easy to find on the Internet, LapLink Gold Corporate can"publish&qu[...]

24 Before you use Connect over ILS • Both computers must be actively connected to th e Internet. • The host (remote) computer must h ave its Internet address published through an ILS (Internet Locator Service). See ”Making a compute r available for ILS con - nections of this chapter . • The security setup of the remote computer must have be[...]

. . . Connecting over th e Internet using an ILS 25 When you use Connect Over LAN (Network), you must supply the computer ’s pub lic, routable IP address, not an address published throug h an Internet directory . Connect Over LAN (Network) is most useful when you con - nect to computers whose IP addresses never change. For more information abou t[...]

26 Making a computer available for ILS connections I nternet connections are more easil y est ablished by the use of easy- to-remember names or addresses. T o make your computer available to other LapLink computers on the Internet, publish its address throug h an ILS (Internet Locator Service) directory server . LapLink users who know this address [...]

. . . Making a computer available for ILS connections 27 S pecify the address to be pub lished and when it will be pub - lished—for example, when ever you are us ing LapLink on the Internet. Use the LapLink Internet directory to pu blish your address; the directory is availa ble without cost to LapLink users, and you don’t have to sign up to us[...]

28 Making an Internet connection to a computer behind a firewall I n most cases, a firewall or router will block inbound connections from the internet, including LapLink connections 1 . Since configuration of the firewall is not easy , or even permitted by the network, LapLink Gold offers a built-in solution: Y ou can use LapLink Gold Corporate’ [...]

. . . Making an Internet connecti on to a computer behind a firewall 29 Y ou must configure both computer s before you can make a firewall connection. First, configure the host computer (inside the firewa ll) to accept incomin g connections using either a L og-in List or configuring a Public System (Log-in List is more se cure) and t hen create an [...]

30 4 Under Services, check the services you want to use. 5 Click OK.[...]

. . . Connecting Over the Inte rnet Using Laplink Ev erywhere 31 Connecting Over the Internet Using Laplink Everywhere L apLink Everywhere offers the easiest and most flexible Internet connections. They ar e the easiest beca use they maintain security without the need to wrestle with firewalls. They are the most flexible because you can connect not[...]

32 Once the LapLink Everywhere progra m is installed on the host computer , you can connect to it in two ways: Y ou can use LapLink Everywhere connections for tradi - tional LapLink-to-LapLin k connections. •• Open a LapLink connection from a guest computer running LapLink Gold . LapLink Gold must be running on both computers, but LapLink Every[...]

. . . Connecting Over the Inte rnet Using Laplink Ev erywhere 33 T o connect to LapLink Ever ywhere from an Internet - browser: 1 Log on to www .MyLapLink.com. 2 T ype the user name and password set up for your LapLink Everywhere account. 3 Click the Login button. 4 LapLink Everywhere features are not the same oas those offered by LapLink Gold Corp[...]

34 Connecting directly by modem U sing modems and a phone line, you can connect to another computer or to an office network. For a direct, LapLink to LapLink connection, dial to a modem on another computer using Connect over Modem. When you d ial directly to another Lap Link comput er , and open a remote con trol session, you have access to all the[...]

. . . Connecting directly by modem 35 • LapLink must be running o n both computers. • Modem ports must be enabled in LapLink on both com - puters. T o connect to another computer by modem: 1 Click the Connect button on the LinkBar , and then click Modem. 2 In the Connections list, click the connection you want to open. The connections listed un[...]

36 Dialing in to a network through a network server: Dial-Up Networking U se Dial-Up Networking to dial in to a dial-up se rver (RAS) and log on to a network from outside the office. Then connect to other LapLink computers on t he network and use network resources as if you were still in the office. Us e Dial-Up Networking to access a n e tw o rk r[...]

. . . Dialing in to a network thr ough a network server: Dial-Up Networking 37 you connect to must b e connected to an IPX or TCP/IP network. • The LapLink Gold security setup o n the host computer must be configured to allow incoming connections. F or more information, See “Allowing in coming connections” on page 64. • LapLink must be runn[...]

38 Connecting by wireless T o connect to another computer using wireless dev ices, simply start LapLink , and the connection opens automatically .. Using LapLink, you can open shor t-range connections between computers equipped with infr ared (IrDA) ports. 1 Y ou can also connect using other wireless devices: With a cellular modem, u se Connect ov [...]

. . . Connecting by wireless 39 Connecting to another computer by wireless When you star t LapLink on both computers, a connection opens automatically over thei r wireless devices. Autocon - nect, the default setting for wire less connections, forces the computers to connect to each other . If you change this se t - ting, you ca n connect t o the o[...]

40 Connecting over CAPI 2.0/ISDN I f CAPI 2.0/ISDN lines are available to your computer and the computer you are conne cting to—and if both computers are set up for CAPI 2.0/ISDN communications—you can open a high-speed connection and use Remote Control, File T ransfer , and other L apLink services. T o connect, click the Connect Over button on[...]

. . . Connecting over CAPI 2.0/ISDN 41 Before using Connect over CAPI 2.0/ISDN • A CAPI 2.0/ISDN adapter and driver mu st be installed on both computers. • Both computers must be running a ve rsion of LapLink that supports CAPI 2.0/ISDN. • The security setup of the re mote computer (the one you are connecting to) must be co nfigured to allow [...]

42 Changing CAPI 2.0/ISDN performance in LapLink B efore using CAPI 2.0/ISDN in LapLink, you may want to customize the way that LapLink responds to CAPI 2.0/ISDN calls and uses the two channels available for LapLink communications. For example, you can specify that LapLink not respond to any incoming calls to a p a rticular channel, or you can doub[...]

. . . Changing CAPI 2.0/IS DN performance in LapLink 43 T o change CAPI 2.0/ISDN performance in LapLink: 1 On the Options menu, click Port Setup. 2 Under Port Settings, click CAPI . 3 Click the Configure button. 4 If you do not want LapLink to answer any incoming CAPI 2.0/ISDN calls, clear the Enable box under Auto Answer . T o answer calls to only[...]

44 Connecting automatically O nce you have established a connection, you can save it for easy restoration later . Y ou can restore a saved connection by double-clicking a shortcut icon, setting up L apLink to restore the connection automatically when you start LapLink, or restor ing the connection while running LapLink. When LapLink restores a conn[...]

. . . Connecting automatically 45 Saving a connection T o save a connection: 1 Open one or more connections as usual. 2 On the Connect menu, click Save Connections. 3 In the File Name box, type a name to identify the conn ection file. 4 Click Save. 5 When asked whether you want a shortcut icon fo r this con - nection on your Windows desktop, click [...]

. . . 47 3 Using the Address Book 48 Using the Address Book 49 View Options and Folders 52 The Button B ar 53 Adding an Address Book Entry- General Tab 55 Connection tab 56 Connection Types 57 Services tab 59 Other Toolbar Options[...]

48 Using the Address Book L apLink Gold Corporate’ s all-new Addres s Book of fers expanded flexibility and control to users. It allows you to save c onnections you use frequen tly , create folders, organize your work, import and export conne ction information to and from a global database, and allows connections to us ers directly from th e addr[...]

. . . View Opti ons and Folders 49 V iew Options and Folders The Addres s Book provides a folder structure and other options for viewing connections to computers. Favorites- LapLink Gold Corporate allows you to mark Laplink computer s you connect to as Favori tes when you create address book entries. On e click on the Favorites icon on the Address [...]

50 A new folder will appear unde r the Global list called New Folder , as sh own left. Renaming a folder T o rename a folder , right-click on the folder you want, and choo se Rename. T ype in the new fold er name in the box. The new folder below is called Remote Sites . Once finished, click outside th e folder name text box to fin - ish. Adding a S[...]

. . . View Opti ons and Folders 51 Deleting a Folder T o delete a folder , highlight the folder , then right-click to view folder options. Select Delete to remove this fo lder . CAUTION LapLink Gold Corporate prompts you with the confirmation screen to the right, but it is important to under - stand that deleting a folder will delete the folder and[...]

52 The Button Bar The Address Book button ba r is the control panel for much of the user function in the Address Book. Below is a brief descripti on of the function of each button. Close - Exits the user from the Address Book. Connect - Connects you to the selected user . Add - Brings up the Add User screen. Edit - All ows you to edit a selected us[...]

. . . Adding an Address Book Entry- General Tab 53 Adding an Address Book Entry- General T ab Description This describes the connection you are makin g. It could be at a person’ s desk, or represent a server to you. LapLink Gold Corporate automatically popula tes whatever is typed in the Description field to the Computer Name field, thoug h it is[...]

54 Security information to send If you are connec ting to a computer that requires you to log in, and use a p assword, enter these pieces of inform ation here. These fields are both case-sensitive , so make sure the Log-In N ame and Pa ssword matc h exactly . However , only the password field is case- sensitive. Add T o Favorites checkbox Checking [...]

. . . Connection tab 55 Connection tab The connection t ab allows you to define h ow you want to connect to this computer . La pLink Gold Corp orate allows many connection optio ns, and these are discussed below . Important Requirements: NOTE LapLink Gold Corporate must b e installed and running on both mach ines: Please note that no connectio n is[...]

56 Connection T ypes Laplink allows many dif ferent methods to connect to other LapLink computers. T o learn more about ways to co nnect using LapLink Gold Corp orate listed below , go to ”How can I connect to other computers? Network: A vailable Now Use this connection type if t he com puter you are connecting to normally appears in the list of [...]

. . . Services tab 57 Services tab The Services tab is where you can d efine what you'll be able to do once your connection is est ablished. Y ou can choose as few or as many di f ferent services as you need. Host Locking on Connect From a guest computer , you can ensure privacy and pre - vent interruptions at the host by disabling it s keyboa[...]

58 Once you’ve comple ted your selections on the three Address Book tabs (Gener al, Connection and Services) click OK to save your changes. NOTE There are four fields in each en try that must be filled in order to save an entry , and for a connection to be possible. On the General tab •The Description and Computer Name fields must con - tain ch[...]

. . . Other Toolbar Options 59 Other T oolbar Options The toolbar has sever al other buttons that allow you to man - age your address book in dif ferent ways. Connect Once you’ve created your Ad dress Book entry , simply hit the Connect button to instantly connect you to this com - puter . This is great for comp uters you need to connect to frequ[...]

60 Using Find Choose the folder on the lef t pane you want to search, then click the Find button, and enter the comp ter name you are looking for . See below . If LapLink Gold Corporate is not able to locate this comput er in the selected folder , it will ask you whe ther you’d like to look through the rest o f the Address book to find it. See Be[...]

. . . Other Toolbar Options 61 Setup Global LapLink Gold Corporate provides the ability to link to a SQL database through the Address Book. This allows you to cre - ate a Global Address b ook, and share this Address Book with anyone in your corpor ation you choose, provided LapLink Gold Corporate is installed on the ir desktop. This makes it easy t[...]

62 Importing and Exporting It is important to underst and how importing and exporting works in LapLink Gold Corporate’ s address book.. Importing Importing allows you to downloa d a local copy of the Global Address book. As the Address Book get s updated by other users, who might add or delete users or folders, importing allows you g et any new f[...]

. . . 63 4 Setting up security for incoming connections 64 Allowing incoming connection s 66 Denying access to certain drives and folders 68 Locking out password crackers 70 Allowing or requiring callbacks 72 Protecting your security settings with a password 74 Encrypting informatio n over incoming connections[...]

64 Allowing incoming connections A s a safety precaution, LapLink’s default security sett ing is “Private System”. After you install LapLink, you can connect to other computers, but other co mputers cannot open incoming connections to yours except by cable or wireless. T o allow incoming connections, you can c hange the security setting to ?[...]

. . . Allowing incoming connections 65 T o set up pas sword-protected access to your com - puter: 1 Click the Security button on the LinkBar . 2 On the General tab, click Log-in List Only (Protecte d System). 3 Click the Log-in List button, and then click the Add button. 4 On the General tab, type the log-in na me and the password the user must pro[...]

66 Denying access to certain drives and folders W hen you open your computer to incoming connections, you can specify whether all drives and folders—or only certain ones—are accessible to users who connect to your computer for File T ransfer . Y ou can also grant different privileges to dif ferent users. Opening your computer to incoming connec[...]

. . . Denying access to cer tain drives and folders 67 CAUTION Denying access to a drive or folder makes it invisible to anyone who connects for File Transfer but has no effect in Remote Control. Anyone who connects for Remote Control can still access all of your fi les. T o limit access to cert ain drives and folders: 1 Click the Security button o[...]

68 Locking out password crackers W hen you open your computer to incoming connections , it’ s a good idea to include Lockout protection so that anyone who supplies an incorrect p assword mo re than a particular number of tim es is denied access to your computer . Y ou enable Lockout and set the number of allow able tries as p art of Security setu[...]

. . . Locking out password crackers 69 T o lock out anyone who repe atedly tries to connect using incorr ect passwor ds: 1 Click the Security button on the LinkBar . 2 On the Lockout t ab, check this box: Lock Out User after Repeated Wrong Passwords. 3 In the Lock Out After This Many Wrong Passwords box, click the number you wa nt to allow befor e [...]

70 Allowing or requiring callbacks W hen you allow incoming modem connections, you c an require that the guest computer be called back before a connection is opened. Or you can let the guest computer determine whether to be called back. In both cases you can supply the phone number ahead of time or leave the number to the guest computer . Y ou set [...]

. . . Allowing or requiring callbacks 71 Y ou can use callbacks as a security measure: e.g; require a callback to a phone number you sp ecify . Or you can use callbacks to save money , as when you are connecting to your of fice from a hotel room. Y ou can set callback options when you secur e your com - puter using the Log-in List. S pecify a dif f[...]

72 Protecting your security se ttings with a password C reating password protection for your LapLink secu rity settings prevents unauthorized users from compromising your security system; it also keep s them from viewing your Address Book entries and using them to open connections to other computers. Pr otecting your secur ity se ttings is a pa rti[...]

. . . Protecting your securi ty settings with a password 73 Without knowledge of yo ur pass word, users cannot view or change any of this information: • Log-in names, passwords, and other security settings • Phone numbers, passwords, and other inform ation stored in your Address Book entries • Privileges you have gran ted to guest computers a[...]

74 Encrypting information over incoming connections E ncryption is a good idea over Internet connections and oth er connections where your information might be intercepted and compromised. Y ou can use t he encryption methods provided in LapLink, or use the powerful encryption options av ailable in Windows opertating system. The settings you make o[...]

. . . Encrypting information over incoming connections 75 By default, LapLink encrypt s log-in names and passwords, but nothing else. This setting is usually fine for transmitting data over of fice networks or other secure connections. On the Internet, intranet s, or wide area networks, however , it is usually a good idea to encry pt your data, inc[...]

. . . 77 5 Using Remote Control 78 Using Remote Cont rol—Overview 80 Hosting a Remote Control se ssion 82 Viewing the host 84 Customizing keyboard control 86 Disabling the host keyboard a nd mouse and blanking its screen 88 Rebooting and loggin g on to the host 90 Taking Screen Sh ots 92 Viewing a Screen Shot 94 Saving System Information 96 Shari[...]

78 Using Remote Control—Overview W hen you open a Remote Control window , you can view and operate the host as if you were sitting in front of it. Images from the host appear on your scr een in a Remote Control window within the LapLink workspace. . Remote Control provides a wa y to operate another com - puter at a distance. Y ou begin Remote Con[...]

80 Hosting a Remote Control session F or Remote Control to take place the host need only be running LapLink—you do not need to be at the computer . Sensitive information is protected by the conditions of t he connection. Y ou can grant greater access, or limit these conditions, through the LapL ink security system. After installation, change the [...]

. . . Hosting a Remote Control session 81 When you control a host, you specify who can connect to that computer and the kinds of services they can use. For example, yo u can limit a guest to Re mote Control only , o r you can al low access to T ext Ch at and File Transfer as well. Y ou can even allow a guest to blank your computer’s screen or dis[...]

82 V iewing the host A s a guest, you can alternate between two views of the host screen. Y our first view appears in a window within LapLink. Inside the window , you contro l the host; outside the window , you perform other tasks, in LapLink or in other applicatio ns on your com puter . Switch to a full-scr een view when you want to maximize your [...]

. . . Viewing the host 83 T o switch between window and full-screen view: • Press CTRL+SHIFT+F . TIP In full screen, you can also switch to a window from the copy of LapLink running on the host: If Lap Link is an icon, click it to restore it to a window . Then click the icon representing your Remote Co ntrol window , and click Guest Full Screen t[...]

84 Customizing key board control B y default, Windows system keys pressed on the guest computer take ef fect on the host. If you want the system keys to operate on the guest while working in a Remote Control window , click Remote Control Options on the Options menu. Then on the Guest tab, click Execute on Guest. Through Remote Control Options, you [...]

. . . Customizing keyboard control 85 Y ou can make system keys wo rk on your own computer (the guest) when you are working in a Rem ote Control win - dow . TIP Windows system keys (except CTRL+AL T+DELETE) always take effect on the host when you are using Remote Control in the fu ll-screen view . TIP If you intend to control a remote comput er usi[...]

86 Disabling the host keyboard and mouse and blanking its screen F rom a guest computer , you can ensure privacy and prev ent interruptions at t he host by disabling its keyboard and mouse and blanking it s screen. T o perform any of these “locking” operations from the guest, click the appropriate command on the Session m enu. On the host, you [...]

. . . Disabling the host keyboard and mouse and blanking its screen 87 Y ou grant locking perm ission by changing the security setup on the host computer: Click th e Security button on the Link - Bar . Y ou then have a choice: • Set up a Log-in List by specifying Log-in L ist (Protected System) and adding one or more entries. In each entry , chec[...]

88 Rebooting and loggi ng on to the host F rom a guest computer , you can reboot a host computer and restart Windows. T o reboot a host from the guest during Remote Control, click the Reboot Host command on the Session menu. T o configure a host for rebooting and rest arting Windows, click Re mote Control Options on the Options menu. Rebooting the [...]

. . . Rebooting and logging on to the host 89 Logging onto W indows NT , W indows 2000, XP or 2003 from the guest Y ou must always press CTRL+AL T+DELETE before you can log on to Windows. T o send CTRL+AL T+DELETE to the host, do one of these: • Press the key combination specified for this purpose on the host. By default: CTRL+SHIFT+D. • On the[...]

90 T aking Screen Shots Laplink now allows you to snap a screen shot from the host computer and save it to your hard drive during a remote control session. This is very useful fo r capturing error messages, odd displays or other behavior that might be hard to describe. Using Screen Shot will save technicians time when troubleshooting. T aking a Scr[...]

. . . Taking Screen Shots 91 Saving a Screenshot Once you’ve taken a sn apshot of the screen, you can save it to your hardrive for later viewing. Laplink saves the snap - shot as a PNG file, which by default are viewed with Internet Explorer . NOTE:Internet Explorer 5.0 or higher must be in use in order to view PNG files.[...]

92 V iewing a Screen Shot T o review snapshots you’ve tak en, click on the Session menu, and se lect View Screen Shot. This opens the View Screen Shot dialo g, where you can view thumbnail screens of y our snapshots, view them full screen, and delete screenshots you no longer need. Y o u can view captured screens anytime, whether connected or not[...]

. . . Viewing a Screen Shot 93 NOT E:If you want to access the PNG files themselves, LapLink Gold Corp orate saves them to the C:WINNTTSI32LL W directory .[...]

94 Saving System Information Laplink makes it possible to captur e im portant system information on the host computer , and save it to a file on your local machine. This troubleshooting tool provides your support pr ofessionals with a single report of fering a great deal of useful information. Saving System Information T o save sys t em i n f or- m[...]

. . . Saving System Information 95 Laplink saves all Windows system information fr om the remote computer , and exports it to your computer . For this reason, you’ll see a popup message, seen below . Creating a Report Laplink creates a report that saves your Windows System information. Below are just a fe w of the headings of informa - tion conta[...]

96 Sharing clipboard informatio n with remote computers C omputers in a Remote Control connection share a common clipboard: you can copy or cut information to the clipboard on o ne computer and paste this information on another . . When you cut or copy information for p asting in another document, the info rmation is stored temporarily in the clip [...]

. . . Customizing Remo te Control performance 97 Customizing Remote Control performance A s a guest, you can change several Remote Control settings either to speed up performance or to enhance your view of the host screen. When speed is your priority , change the settings to enhance performance. When you want the best view of the host screen, turn [...]

98 Click the Settings button in R emote Control Options to change the quality of yo ur view of the host screen without affecting the host screen itself. On the Guest Display tab, ad just these options: Send Font Information Displays text and symbols on the guest computer . Checking this box speeds display per - formance but may not present the mo s[...]

. . . 99 6 Using File Tr a n s f e r 100 Using File Transfer—Overview 102 Navigating through drives a nd folders 104 Selecting files and fold ers 106 Copying or m oving files and fo lders 108 Setting File Transfer options for the r esults you want 110 Synchronizing folders with SmartXchang e 112 Replacing one fo lder with another: Clone Fold er 1[...]

100 Using File T ransfer—Overview O nce you have connected to another computer and opened File T ransfer windows, you are ready to transfer files between the computers. First, display your target, and then select the files you want to transfer . If you want the files on both computers, c opy them. If you want to transfer the files to one computer[...]

. . . Using File Transfer—Overview 101 NOTE If you click the ‘Open File Transfer Window’ button when no active connection has been established, you’ll be creating a local-to-local file transfer connectio n. • T wo File T ransfer windows appear : one for the remote computer , one for your compute r . Using these windows, you can view all t[...]

102 Navigating through drives and folders E ach File T ransfer window is split into a left and a right side. The left side is designed for navigating through drives and folders: click or double-click a drive or folder to open it and display its contents. On the right side, you see the contents of the open driv e and folder . Commands on the V iew m[...]

. . . Navigating thr ough drives and folders 103 Follow these guidelines to naviga te through the left side of a File T ransfer window: • Double-click a drive or folder Opens and expands the drive or folder , displaying its subfolders imme diately below . (Double-clicking is the fastest way to navigate downward in a hierarchy of folders.) • Cli[...]

104 Selecting files and folders O n the left side of a File T ransfer window , you can select only one folder at a time . On the right side, you can select multiple folders and files. T o select a singl e item, point to it and click the left mouse button. T o select several items in sequence, c lick the first item; then hold down SHIF T while you c[...]

. . . Selecting files and folders 105 NOTE By default, selecting a folder selects all of its files and its subfolders. T o change the default, click File T rans - fer Options (Options menu). On the Filter tab, clear this box: Include Subfolders in Copies. (Y ou can always over - ride this setting when you are asked to confirm a co py or move operat[...]

106 Copying or moving files and folders O nce you have displayed the target and selected the it ems to be transferred, you are ready to use the Copy or Move command. Or you can use the mouse to drag the items and drop them onto the target. Before the transfer is completed in either case, y ou see a confirmation dialog box showing det ails of the op[...]

. . . Copying or movi ng files and folders 107 T o prepare f or a copy or move operation: 1 Navigate through the left side of the target window to display the folder where you want to put the selectio ns. Click the folder . (For more information, see page 102 .) 2 In the source window , select the items you intend to transfer . Make sure that th e [...]

108 Setting File T ransfer options for the results you want C ertain File Transfer options play a crucial ro le when you are copying or moving files. Depending on how you set them, you can include or exclude subfolders, prevent the overwriting of files except by newer copies, or copy only files you have backed up before. T o spec ify global prefere[...]

. . . Setting File Transfer option s for the results you want 109 T o change your global preferences fo r File T ransfer options: • On the Options menu, click F i le T ransfer Options. Click the Filter tab, and then check the appropriate boxes. When you transfer files, you can tailor these o ptions for that operation before giving your confirmati[...]

110 Synchronizing folders with SmartXchange U se SmartXchange to synchronize two folders in a tw o-way exchange of files. Y ou can limit the scope of the operation by including only t he files already in both folders. Y ou can also use SmartXchange to update a backup folder quickly . In either case, older files are overwritten, but no files are del[...]

. . . Synchronizing fold ers with Smar tXchange 111 CAUTION SmartXchange is a tool for exchanging files between folders. It does not merge the contents of files. If you need to merge databases, schedules, or other shared files, see the documentation for the program in which they were created. TIP If you synchronize the same folders on a routine bas[...]

112 Replacing one folder with another: Clone Folder C lone Folder replicates one folder onto another by adding, deleting, and updating files on the target until they match those on the sour ce. After opening the target and the s ource folders, click Clone Folder on the SyncT ools menu. Then choose whet her to include or exclude subfolders. Clone Fo[...]

. . . Replacing one folder with another: Clone Folder 113 It’s the deletion of files that makes Clone Folder useful, pa r - ticularly when you ar e maintain ing a backup fold er . With the usual copy o peration, t he backup fo lder over tim e accumu - lates all the files you have delete d from the source. With Clone Folder , those un wanted files[...]

114 Speeding file transfers with SpeedSync and compression W hen you are updating files, S peedSync can shorten tr ansfer times by sending only the parts o f the files that have changed since the last update. S peedSyn c is most effective when you update files that have not been changed extensively sinc e the last update. Compression, on the other [...]

. . . Speeding file transfers with SpeedSync and compression 115 e.g.; when you are up dating man y small files o ver a fast connection. NOTE Whether S peedSync and compression a re used in file transfers depends entire ly on the settings of the guest (the computer that opens the con nection). CAUTION S peedSync is a tool for de creasing transfer t[...]

116 Resuming an interrupted file transfer I f you lose your connection to another computer while tr ansferring files, File T ransfer Recovery lets you connect again and continue the transfer where it le ft off. Any file —or portion of a file—copied before the interruption is skipped; only t he untransmitted dat a is copied. File T ransfer Recov[...]

. . . Resuming an inte rrupted file transfer 117 File T ransfer Recove ry and other options Three options must be enabled for File T ransfer Recovery to work effectively . All three appe ar in File Transfer Options (Options menu) and are en abled by default. Enable File T ransfe r Recovery Located on the Copy/ Move tab, this box must be checke d fo[...]

. . . 119 7 Automating file synchronization with Xchange Agent 120 Using Xchange Agent—Overvie w 122 Creating an Xcha nge Agent 124 Previewing and running an Xchang e Agent 126 Dealing with conflicts 128 Customizing an Xcha nge Agent 130 Using filters to include or exclude files 132 Scheduling an Xchange Agent to ru n automatically[...]

120 Using Xchange Agent—Overview X change Agent takes the function of SmartX change to a higher level, by automating synchronization—the process of keeping your files updated. T o set up an Xchange Agent, open a connection to another computer , choose the pairs of folders to be synchronized; then preview and perform the synchronization. Af ter [...]

. . . Using Xchange Agent—Overview 121 Creating an Xchange Agent Open a LapLink connection—b y modem, n etwork, or any other mea ns—to the c omputer wit h which you want to exchange f iles. Then use the Xchange Agen t wizard to create your own Xchange Agent: • From the hierarchy of folders displa yed for each com - puter , choose the pair o[...]

122 Creating an Xchange Agent O nce you connect to another computer , you creat e an Xchange Agent by selecting the p airs of folders—one folder on each computer—which you want to keep synchronized. Y ou can select the pairs from a window displaying the folders on both computers, or you can drag folders from File T ransfer windows onto the Xcha[...]

. . . Creating an Xchange Agent 123 Using the Xchange Agent wizard The wizard guid es you through the pr ocess of select ing pairs of folders to be synchronize d. After naming and saving the agent file, you can preview the age nt and change its set - tings. T o mak e the files in each folder pair iden tical, click the Run button on the to olbar . N[...]

124 Previewing and running an Xchange Agent P reviewing an Xchange Agent lets you see exactly wh ich folders will be synchronized and which files will be overwritten. It also lets y ou skip pairs of folders and files and re solve conflict s. Un less you specify otherwise, you preview each agent before you run it . Y ou can run an agent from th e Wi[...]

. . . Previewing and ru nning a n Xchange Agent 125 • Put skipped pairs back into a synchronization Click a skip ped pair and then click the Undo Skip button on the toolbar . • Resolve conflicts Click a pa ir showing a conflict icon, click the Resolve Conflict button on the toolbar , and specify how you want the conflict resolved. For more info[...]

126 Dealing with conflicts W hen you are keeping folders on two computers in sync, a conflict o ccurs when a file has been modified on both computers since t he last time you synchronized. Y ou can handle these conflicts when you preview or run the agent, or you can set options to handle them automatically . Conflicts between files Conflicts occur [...]

. . . Dealing with conflicts 127 Changing how all conflict s are handled By default, each conflict is presente d for resolutio n when you r un an Xchange Agent. Y ou can change this so that conflict s are handled autom atically . T o change how conflict s are handled by an Xchange Agent: 1 Open the Xchange Agent. 2 On the File menu, click Propertie[...]

128 Customizing an Xchange Agent I nstead of a two-way synchronization, you can customize an agent so that files within folder pairs are copied in one direction only , from one computer to the other . Among other modifi cations, you can create a shortcut icon to run an agent directly from the desktop, run an agent without a preview , and limit sync[...]

. . . Customizing an Xchange Agent 129 T o change the direct ion in which files are c opied in a folder pair: 1 Click the folder pair . T o change the direction of copy for all folder pairs, click Select All on the Edit menu. 2 Click an arrow button on the toolbar to cha nge the direction of the copy . Adding folder pairs T o add a pair of f olders[...]

130 Using filters to include or exclude files U sing preset filters or filt ers you create yourself, you can limit syn chronizations by including only certain files or types of files. Or you can use t he same filters to exclude files and file types. Xchange Agent includes filter s for some of t he most com - mon types of files, includin g Micr osof[...]

. . . Using filters to include or exclude files 131 T o create and apply your own filter: 1 Click a folder pair and then click Set Filter on the Edit menu. 2 Under the list of available filters, click the New b utton. 3 In the Filter Name box, type a description for the filter . 4 In the Pattern(s) box, type one or more file extensions or file name[...]

132 Scheduling an Xchange Agent to run automatically Y ou can schedule an Xchange Agent to run at a cert ain time on the days y ou specify . Scheduled agents can be configured to run unattended: there is no preview , and conflicts are handled automatically . Xchange agents can be scheduled using the LapLink Sc hedule Wizard. T o run the agent on sc[...]

. . . Scheduling an Xchange Agent to run automatically 133 LapLink does not have to be ru nning on the guest for an agent to run as scheduled. Wh en the scheduled time comes, LapLink st arts, the connection is opened, files are synchronized, the connection is closed, and LapLin k shuts down. LapLink prep ares an Xchange Agent to run on schedule by [...]

. . . 135 8 Using Print Redirection 136 Using Print Redirection—Overview 138 Printing over a La pLink connection 140 Setting up printers for Prin t Redirection[...]

136 Using Print Redirection—Overview T here are two ways to print over a LapLink connection. While controlling a host computer , you can print from that computer directly to your local printer . Or reverse direction and print directly from your local computer to a host printer . Either way , you can use Print Redirection to send a document over L[...]

. . . Using Print Redirection—Overview 137 Y ou can set up a printer fo r Print Redire ction during La pLink Setup or afte rward, using Print Redirection options in LapLink. Requirements for Print Redirection There are thre e requirements for using Print Redir ection: • Y ou must connect to another versio n of LapLink that supports Print Redire[...]

138 Printing over a LapLink connection T o print over a LapLink connection, choose the st andard Print command in any Windows program and then choose a printer set up especially to receive print jobs from remote computers. The document is then transmitted over the LapLink connection to a printer at the other end. Printing over a LapLin k connection[...]

. . . Printing over a LapLink connection 139 T o print a document over a LapLink co nnection: 1 Open a LapL ink connection to the remote comp uter . • T o print from rem ote to local, include Remote Control in the services you open. • T o print from local to remote, open Print Redirection or any of the other services. 2 Open a word processor , [...]

140 Setting up printers for Print Redirection T o print document s from a computer to a printer at the other end of a LapLink connection, you need to set up the destination printer on th at computer . If you do not set it up while installing LapLink, you can set it up later , using the Print Redirecti on Options in LapLink. For best results, set up[...]

. . . Setting up printers for Print Redi rection 141 If you want to print a do cument on your home computer to a high-quality printer at yo ur office, you need to set up that printer on your home comp uter . The printer you set up fo r Print Redirection must match the printer you’ll be printing to at the other end of the connec - tion. If the des[...]

. . . 143 9 Using T ext Chat and Vo i c e C h a t 144 Exchanging type d messages using Text Ch at 146 Talking to someone usin g Voice Chat 148 Improving Voice Chat performance 150 Using Manual conversation mode[...]

144 Exchanging typed messages using T ext Chat T ext Chat let s you exchange typed messages with a per son sitting at a remote computer . Used with a service like Remote Control or File T ransfer or by it self, T ext Chat is useful for exchanging brief messages and sending instructions. However , if you have a microphone, sound card, and speakers, [...]

. . . Exchanging typed messages using Text Chat 145 sent to you. Each message is identified by the name of the computer from which it was sent. • The lower part serves as a note pad on which you write your messages. It clears each time you send a mes - sage. NOTE A T ext Chat window pops to the foreground on your screen whenever the remote use r [...]

146 T alking to someone using V oice Chat V oice Chat lets you speak with a person at the other end of a LapLink connection, using the same line that transfers data between the two computers. Both computer s must be configured for fu ll duplex if you are to talk as you would o n the telephone. If either computer is configured for half duplex, you m[...]

. . . Talking to so meone using Voice Chat 147 S tarting V oice Chat T o sta rt V oice Chat : 1 Click the Open V oice Chat button on the Shortcut ba r . Or click Open V oice Chat on the Wind ow menu. 2 The person on the other end of the connection is “called” and asked whether he or she wants to talk with you. If the V oice Chat connection is a[...]

148 Improving V oice Chat performance T o improve V oice Chat performance, click the Levels tab in the V oice Chat Options dialog box, and then configure the microphone and speaker levels and specify information abo ut your environment. If you have already used a program that records and plays sound in Windows, you probably do not have to change se[...]

. . . Improving Voi ce Chat performance 149 Setting levels in V oice Chat The Levels t ab on the V oice Chat Options dialog box let s you perfor m recordin g and playb ack tests and me asure other speech qualities. Use the Levels t ab when you’re not using V oice Chat, (e.g.;befo re you begin chat). T o configure levels in V oice Chat: 1 On the O[...]

150 Using Manual conversation mode U se V oice Chat’s Manual conversation mode if you’re having problems using V oice Chat or you want additional control over when speech is sent over the connection. Manual mode requires that you press a button in order to talk. V oice Chat h as two conversation modes: Automatic and Manual. • Automatic is the[...]

. . . Using Manua l conversation mode 151 Use Manual mode if you’re having proble ms using Auto - matic mode, or if your sound card does not su pport Auto - matic mode. If your work envi ronm ent is very noisy , you might have problems using Automatic mode. Y ou can also use Manual m ode to contro l exactly when speech is sent to the other pers o[...]

153 10T roubleshooting 154 Introduction to trouble shooting 155 Checklist for modem connectio ns 157 Checklist for Dial-Up Networking connections 159 Checklist for network connections 161 Checklist for Internet connections 163 Checklist for cable connections 165 Checklist for wireless connections 166 Checklist for CAPI 2.0/ISDN connections 167 Chec[...]

154 Introduction to troubleshooting This chapter provides checklist s for solving problems and improving performa nce. These checklists are designed a s a quick overview of possible solutions. For detaile d, step-by-step info rmation, consult the tro uble - shooters in online Help. The troubles hooters ar e designed to solve problems you may encoun[...]

155 Checklist for modem connections For Best Results: Us e a hardware (controller-based) modem, such as an external (serial) modem. La pLink Gold works best when all the functions of the modem are performed on th e modem device itself. Use of soft - ware-based (con trol ler-less) modems often result in poorer performance and reliability, and the po[...]

156 NOTE T o let other comp uters connect to your computer by modem, you must chang e the security setup established during installation. Remember that passwords are case- sensitive. Disable call waiting and answering machines Ensure that th e call waiting feature is disa bled on the t ele - phone systems at both ends of the connection. Call waitin[...]

157 Checklist for Dial-Up Networking connections Ensure that Dial-Up Networking is insta lled You can connect over Dial-Up Ne tworking only if Microsoft Dial-Up Networ king has been installed. Dial-U p Networking should alre ady be installe d. Ho wever, if nec essary, you can install this feature from your Wi ndows 95/98/ME CDROM as follows: In the[...]

158 faxes and may cause a modem to disconnect un expectedly. Disable such programs w hile using La pLink. Disconnect a Dial-Up Networ king connection manua lly When connecting by modem, you can instruct LapLin k to break a connec tion after a specified nu mber of minute s in which there is no activity at either end of the co nnection: Click Connect[...]

159 Checklist for network connections Enable the network port for LapLink co nnections Access to a network by e-mail and other progr ams does not automatically p rovide netwo rk access in LapLink. To con - nect by network in LapLink, your network port must be en - abled—that is, made available for use in LapLink. To e nable a network port in LapL[...]

160 menu, then choose Security. To learn more about allowing connections, go to chapter ”Allowing incoming connection s . IPX connections: change the type of f rame on both computers Some IPX connections work better if the frame typ e for the IPX connection is preset rather than selected automatically; try setting the frame type to Ethernet 802.2[...]

161 Checklist for Internet connections The computer you want to conn ect to must have its In - ternet address pub lished by an Internet directory, and you must know what the address is Connect over Internet is d esigned for connecting to a com - puter whose In ternet address is “publish ed” to the LapLink IILS server . To set up the comp uter f[...]

162 Other Tips Confirm that the host computer is currently published to the ILS Server: Confirm that both computers have an active connection to the internet. If the host compute r is behind a firewall, there are 3 op - tions to establish a connec tion. • LapLink Firewall Service see ”Making an Internet con - nection to a computer behind a fire[...]

163 Checklist for cable connections Important: Different cable types are supported f or differ - ent versions of Windows . Serial cable: All ver sions of Windows Parallel cable: Windows 95/9 8/ME USB cable: Windows 98 , ME, 2000, XP, and 2003. Ensure that Autoconne ct is turned on Autoconnect opens cable conne c tions for you automatically. To ensu[...]

164 assistance . Visit www .laplink.co m/support for more informa - tion. Serial cable connections : lower the speed of a serial port In Port Setup (Options menu), click the COM port t o which the cable is attached . Click Configure. In the Port Spe ed box, click 57600. Repeat this procedure on the othe r computer. If you still can’t connect, rep[...]

165 Checklist for wireless connections Make sure you’re not tryin g to connect to a Windows NT, 2000, XP, or Windows 2003 computer You cannot connect comp uters using wireless devices when either or bo th of the computers are runnin g Windows operat - ing systems listed ab ove. Wireless conne ction in LapLink Gold work in Windows 95, 98 and ME ex[...]

166 Checklist for CAPI 2.0/ISDN connections Run CAPI-compatible version s of LapLink on both com - puters No connectio ns are possible b y CAPI 2.0/ISDN or any other means unless LapLink is runn ing on both computers. En - sure that the versio n of LapLink running on that co mputer is compatible with CAPI 2.0/ISDN. Check the security set up on the [...]

167 Checklist for File T ransfer Drop files directly on target folde r The most common mistake in drag and drop is dropping files on the wrong targ et folder (the folder to receive the files). To help prevent this mistake, open the target folder first; the name of the fold er now appears in the title bar. The n open the source folder and select and[...]

168 this box: Always S tart LapLink before Windows Logon Prompt. General tips for faster transf ers Follow these suggestions to impr ove transfer speeds: • Check the folders and files you have selected for tra ns - fer , making sure that you ar e not including more than necessary . For example, have you selected an entire folder when you want to [...]

169 Checklist for Xchange Agent Ensure that LapLink is running on the host computer LapLink must be running on the remote co mputer before an agent can connect to it and synchron ize files. On the guest computer merely keep Window s running. (LapLink will start automatically when the agent runs.) Make sure t hat a scheduler program is running To sc[...]

170 Use Preview to limit the files to be copied in the current synchronization While previewi ng an agent, you can sp ecify that certain pairs of files and folders will be omit ted from the current synchro - nization: Click a pair of files or folders and then click the Skip Pair button on the toolbar. Repea t this procedure for any oth - er pairs y[...]

171 Checklist for Remote Control Improve performance fro m the guest On the guest, you may be able to sp eed up Remote Control connections by changing settings in Remote Contro l Op - tions (Options menu) on your computer. On th e Perfor - mance tab, click the Best Performan ce option. (To further customize settings, click the Sett ings button.) Yo[...]

172 TIP The easiest way to send a CTRL+AL T+DEL to the host machine is to: 1 Establish a Remote Control session with the host machine. 2 Click on the Session menu, a nd select “Send CTRL+AL T+DEL to Host”. Do not install other remote control products and LapLink on the same computer Because of possible incompat ibilities, avoid installing LapLi[...]

173 Checklist for Print Redirection Use the same printer driver on both ends of a conne c - tion For best print results in Prin t Redire ction, both computers should be s et up with th e exac t same printer driver. To add a printer driver, you may a disk fr om the printer manufactur - er, or you may be able to download the latest driver from the - [...]

174 Checklist for T ext Chat Press ENTER to send your message Type your message in the lower pa rt of the Text Chat win - dow. (In some cases, you may ha ve to click in the lower part of the window before you can begin typing.) To send your message to the remote computer , press ENTER. TIP T o begin a new paragraph, press CTRL+ENT ER. Open a Text C[...]

175 Checklist for V oice Chat Use full duplex sound card drivers on both en ds of the connection Voice Chat is easiest to use over a full duplex connection; you can hear and b e heard at the same time, as on the tele - phone. For full duple x, both en ds of the connection must have so und cards with drivers that support full duplex. Contact you r s[...]