Lucent Technologies Spirit 1224 manual

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Bom manual de uso

As regras impõem ao revendedor a obrigação de fornecer ao comprador o manual com o produto Lucent Technologies Spirit 1224. A falta de manual ou informações incorretas fornecidas ao consumidor são a base de uma queixa por não conformidade do produto com o contrato. De acordo com a lei, pode anexar o manual em uma outra forma de que em papel, o que é frequentemente utilizado, anexando uma forma gráfica ou manual electrónicoLucent Technologies Spirit 1224 vídeos instrutivos para os usuários. A condição é uma forma legível e compreensível.

O que é a instrução?

A palavra vem do latim "Instructio" ou instruir. Portanto, no manual Lucent Technologies Spirit 1224 você pode encontrar uma descrição das fases do processo. O objetivo do manual é instruir, facilitar o arranque, a utilização do equipamento ou a execução de determinadas tarefas. O manual é uma coleção de informações sobre o objeto / serviço, um guia.

Infelizmente, pequenos usuários tomam o tempo para ler o manual Lucent Technologies Spirit 1224, e um bom manual não só permite conhecer uma série de funcionalidades adicionais do dispositivo, mas evita a formação da maioria das falhas.

Então, o que deve conter o manual perfeito?

Primeiro, o manual Lucent Technologies Spirit 1224 deve conte:
- dados técnicos do dispositivo Lucent Technologies Spirit 1224
- nome do fabricante e ano de fabricação do dispositivo Lucent Technologies Spirit 1224
- instruções de utilização, regulação e manutenção do dispositivo Lucent Technologies Spirit 1224
- sinais de segurança e certificados que comprovam a conformidade com as normas pertinentes

Por que você não ler manuais?

Normalmente, isso é devido à falta de tempo e à certeza quanto à funcionalidade específica do dispositivo adquirido. Infelizmente, a mesma ligação e o arranque Lucent Technologies Spirit 1224 não são suficientes. O manual contém uma série de orientações sobre funcionalidades específicas, a segurança, os métodos de manutenção (mesmo sobre produtos que devem ser usados), possíveis defeitos Lucent Technologies Spirit 1224 e formas de resolver problemas comuns durante o uso. No final, no manual podemos encontrar as coordenadas do serviço Lucent Technologies na ausência da eficácia das soluções propostas. Atualmente, muito apreciados são manuais na forma de animações interessantes e vídeos de instrução que de uma forma melhor do que o o folheto falam ao usuário. Este tipo de manual é a chance que o usuário percorrer todo o vídeo instrutivo, sem ignorar especificações e descrições técnicas complicadas Lucent Technologies Spirit 1224, como para a versão papel.

Por que ler manuais?

Primeiro de tudo, contem a resposta sobre a construção, as possibilidades do dispositivo Lucent Technologies Spirit 1224, uso dos acessórios individuais e uma gama de informações para desfrutar plenamente todos os recursos e facilidades.

Após a compra bem sucedida de um equipamento / dispositivo, é bom ter um momento para se familiarizar com cada parte do manual Lucent Technologies Spirit 1224. Atualmente, são cuidadosamente preparados e traduzidos para sejam não só compreensíveis para os usuários, mas para cumprir a sua função básica de informação

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  • Página 1

    Lucent Technologies Bell Labs Innovations SPIRIT ® Communications System SPIRIT Attendant User’s Guide Lucent Technologies— formerly the communications systems and technology units of AT&T 518-453-710 106449697 Issue 1 April, 1991[...]

  • Página 2

    © 1991 AT&T All Rights Reserved Printed in U.S.A. 518-453-710 106449697 Issue 1 April, 1991 Trademarks SPIRIT is a registered trademark of Lucent Technologies. NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document. Intellectual [...]

  • Página 3

    Contents Section 1: Overview Introduction 1-1 The SPIRIT Attendant 1-2 Section 2: Changing the Current Settings Changing the Current Settings 2-1 Section 3: Troubleshooting Troubleshooting 3-1 Index Inde x IN-1[...]

  • Página 4

    List of Tables Table 1-1 SPIRIT Attendant Front Panel Lights 1-2 Setup Switches 1-3 Calls Per Hour Table 1-4 Incoming Lines Table 2-1 Reference Table for Changing Settings 2-2 Time Allocations for Recorded Announcements 2-3 Call Processing Options Page 1-6 1-8 1-9 1-9 2-2 2-7 2-13[...]

  • Página 5

    List of Figures Figure Page Immediate and Backup CaIl Handling Front View of the SPIRIT Attendant Back View of the SPIRIT Attendant 1-1 1-4 1-2 1-6 1-3 1-7[...]

  • Página 6

    Section 1: Overview[...]

  • Página 7

    Introduction This User’s Guide explains how the SPIRIT Attendant works and how to change initial settings. To use the SPIRIT Attendant: ❑ ❑ ❑ ❑ Consult the SPIRIT Attendant Planning Configurator Form that your AT&T representative completed for your SPIRIT system. Have the SPIRIT Attendant installed by an AT&T-authorized technician[...]

  • Página 8

    The SPIRIT Attendant The SPIRIT Attendant answers incoming calls on designated lines with a prerecorded message and directs the calls to the appropriate extension in your SPIRIT Communications System. The SPIRIT Attendant can help your business by answering calls immediately or after a delay to assist a busy receptionist. It can also answer calls w[...]

  • Página 9

    Day and Night Announcements Call Handling You can choose from two different announcements (day or night) to play to callers when the SPIRIT Attendant answers incoming calls. Both the day announcement and the night announcement can direct calls to up to nine different routes (1 through 9, 0 is reserved for the receptionist). Additionally, these anno[...]

  • Página 10

    lines SPIRIT System control unit Receptionist SPIRI T Attendant Call Transfer Another option is to have the night announcement simply provide your company’s normal operating hours and disconnect without giving callers the opportunity to dial a route. Customers can dial an extension number while this announcement is playing. Central office Central[...]

  • Página 11

    Hold Announcement NOTE: To ensure service for all callers, the SPIRIT Attendant must automaticallly direct callers who do not enter a route or extension number to the receptionist. If a caller-hangs Up during a transfer, the SPIRIT Attendant may transfer the call to the receptionist, who will hear silence or a dial tone upon answering the call. Inf[...]

  • Página 12

    TABLE 1-1 SPIRIT Attendant Front Panel Lights. Power Battery Light Light Description O n Off Battery charging On On Battery fully charged Off On Unit operating on battery power Off Off Unit not operating; refer to "Troubleshooting" O n Blinking Out-of-Service code; refer to Table 3-1 on page 3-1 The battery is fully charged after 18 hours[...]

  • Página 13

    AT&T reset setup 10VAC serial i/o out reserved to line FIGURE 1-3 Back View of the SPIRIT Attendant. Refer to Figure 1-3 for a diagram of the back of the SPIRIT Attendant unit and to the following paragraphs for its description. ● reset This recessed button resets the SPIRIT Attendant. See “Troubleshooting” for details. ● setup switches[...]

  • Página 14

    TABLE 1-2 Setup Switches. ● ● ● ● ● Switch 1 2 3 4 On (Down) Recorded announcements are retained up to three hours during a power outage Routes and other programming parameters are retained during a power outage The SPIRIT Attendant continues to answer calls during a power outage Not Used Off (Up) Recorded announcements are erased when a [...]

  • Página 15

    Number of Attendants If you use the SPIRIT Attendant only for backup call handling or after hours, you need only one Attendant unless call traffic is heavy, as shown in Table 1-3. When call traffic is heavy, the number of SPIRIT Attendants required depends on the number of calls you receive during peak hours. If you know how many calls you receive [...]

  • Página 16

    Section 2: Changing the Current Settings[...]

  • Página 17

    Changing the Current Settings You may need to change one or more of the current settings for the SPIRIT Attendant if, for example, your business hours change or you need to reset the clock for daylight saving time. Changes can be made from a SPIRIT system telephone. Changes can also be made from a remote location using a standard Touch-Tone telepho[...]

  • Página 18

    Reference Table for Changing Settings Table 2-1 shows you where to find the appropriate information in this section. TABLE 2-1 Reference Table for Changing Settings. In case of Refer to Office closings and holidays “Changing Your Business Days” Unexpected closings and extended “Changing Business Hours for business hours Early/Late Closings”[...]

  • Página 19

    Setting the Current Day, Date, and Time 4. 5. 6. 7. 8. 9. Dial ✳ 6 followed by the new authorized caller code you have chosen. Dial #. Enter ✳ followed by the new authorized caller code again. Dial # to confirm the new authorized caller code. The two-beep confirmation tone sounds. Continue programming or exit authorized caller mode by dialing ?[...]

  • Página 20

    Changing Your Business Hours 11. Dial # to set the clock with the current day, date and time. The two-beep confirmation tone sounds. 12. Continue programming or exit authorized caller mode by dialing ✳ #. NOTE: If you have more than one SPIRIT Attendant, you must follow the procedures in this section to program every SPIRIT Attendant identically.[...]

  • Página 21

    7. Dial two digits for the closing hour (00 through 23) using 24-hour time (00 is midnight). 8. Dial two digits for the closing minute (00 through 59). The two-beep confirmation tone sounds. 9. Repeat steps 4 through 8 of this procedure for each additional day as needed. 10. Continue programming or exit authorized caller mode by dialing ✳ #. NOTE[...]

  • Página 22

    Changing Your Business Days If you schedule a day as “open” for business, the SPIRIT Attendant plays the day announcement during business hours and switches to the night announcement after closing. If you schedule a day as “closed,” the -night announcement plays. To schedule for a holiday or business closing on a day that your business is u[...]

  • Página 23

    Resetting the Clock for T O adjust the SPIRIT Attendant’s clock by one hour (for daylight saving time), Daylight Saving Time use the following instructions. 1. Select an outside line and dial a telephone number that is answered by your SPIRIT Attendant. 2. Wait for an answer. 3. Dial ✳ followed immediately by your authorized caller code and #. [...]

  • Página 24

    When recording announcements be sure to speak clearly, using a normal tone of voice. When providing route numbers, pause between each one so that when the message is played the caller has an opportunity to hear the number he or she needs to enter. If you are transferring your announcements from a tape recorder, make sure the volume is not set too h[...]

  • Página 25

    Erasing Announcements and Reallocating Announcement Times You can decrease the time allocated for one announcement to lengthen the time for another provided the total time for all announcements equals 64 seconds. For example, you can add 25 seconds to the day announcement if you are not using the night announcement To do this, you would use the pro[...]

  • Página 26

    Changing the Routing Plan The routing plan determines how your SPIRIT Attendant handles incoming calls, including where and when calls are transferred. You must establish separate routing plans for both your day announcement and night announcement, if applicable. To change the routing plan, you must identify the business function of each route numb[...]

  • Página 27

    “Thank you for calling ABC Company. Our office hours are 9:00 a.m. to 4:00 p.m. Monday through Saturday. Please call back during those hours.” Follow the instructions below to change, erase, or add a route: Important: Whenever changing, erasing, or adding a route, be sure to rerecord your greeting to reflect the change. Changing an Existing Rou[...]

  • Página 28

    4. Dial ✳ 8. 5. Dial the route number (0 through 9) you want to erase. 6. Dial the route code of the route you want to erase. 22 = Day Route 21 = Night Route 7. Dial 0, the transfer code for “No Operation.” 8. Dial # #. The two-beep confirmation tone sounds. 9. Continue programming or exit authorized caller mode by dialing ✳ #. NOTE: If you[...]

  • Página 29

    Changing Call This section contains a list of ringing options and time delays that you can adjust Processing Options for your needs. It also provides an option to identify the valid extension numbers in the system to improve call processing. If you offer callers the option to enter individual extension numbers so that they can be connected to emplo[...]

  • Página 30

    NOTE: SPIRIT telephone alerts with a “ring-ring” cadence: a two-burst ring followed by a pause and then another two-burst ring and so on. The SPIRIT Attendant counts each “burst.” Thus, the Attendant counts twice as many rings as a person would. For the SPIRIT Attendant to answer on the second ring cycle, set it to answer on 3 rings. To cha[...]

  • Página 31

    Section 3: Troubleshooting[...]

  • Página 32

    Troubleshooting Out-of-Service Codes When the SPIRIT Attendant detects a problem, the unit enters an out-of-service state and will not answer calls. The light labeled “battery” on the front of the unit blinks up to ten times, pauses, then repeats the pattern. Refer to Table 3-1 for a list of the Out-of-Service codes. Power Failures TABLE 3-1 Ou[...]

  • Página 33

    Lost Authorized Caller Code Callers Not Transferred Receptionist Hears Silence or Dial Tone Upon Answering Other Problems and Repairs the battery is fully charged at the time of the power outage and setup switches 1 and 2 are down). If power is interrupted for more than three hours, you must rerecord all of your announcements once power is restored[...]

  • Página 34

    Index 10 VAC connector, 1-8 Button 24-hour format reset, 1-7, 3-1 using 2-4 24-hour operation, 1-3 C A After-hours, 1-9 all answering 1-3 call handling, 1-3 Announcement, 1-2, 1-4, 2-13 bypassing, 1-2 Day, 2-4 failing to record, 2-8 Night, 2-4 prerecorded, 1-2 Announcements, 1-1, 1-3, 1-8, 2-2, 2-7, 3-1, 3-2 changing 2-7 to 2-9 duration, 2-7 to 2-8[...]

  • Página 35

    connecting, 1-8 Current settings changing, 2-1 D Date changing, 2-3 setting, 2-3 Day announcement, 1-2, 1-3, 2-4, 2-10 for late closing, 2-5 reallocating time, 1-3, 2-9 setting maximum length, 2-9 time allocation, 2-9 Day answer delay, 2-13 Daylight saving time, 2-1, 2-7 Default code restoring, 3-1 Default setting call processing options, 2-13 Defa[...]

  • Página 36

    specifying function, 2-10 power outage, 1-8 Options call processing 1-2 Out of service code, 1-6, 3-1 Out-of-service state, 3-1 P Peak hours handling calls, 1-9 Personal line, 1-5 Planning configurator form, 1-1 Playing back announcements, 2-8 Power connector, 1-8 Power failure, 1-7, 1-8 Power failures, 3-1 Power light, 1-5 Power outage, 1-7, 1-8 c[...]

  • Página 37

    blind, 1-4, 2-10 blind, 2-10 Transferring calls, 2-10 Troubleshooting, 3-1 U Unanswered calls, 1-4, 1-5 Unauthorized changes preventing, 2-2 IN-4[...]

  • Página 38

    FCC Notification Information Interference Information Federal Communications Commission (FCC) Rules require that you be notified of the following: ● ● ● ● ● This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to rad[...]

  • Página 39

    Comcode 106449697 AT&T 518-453-710 Issue 1 April 1991 Graphics © AT&T 1988[...]