Samsung iDCS 500 manual

Digital Communications System Gener al Description Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICA TIONS AMERICA , 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMM[...]

telecommunications Publication Information SAMSUNG TELECOMMUNICA TIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICA TIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may wa[...]

T ABLE OF CONTENTS P A R T DESCRIPTION P AGE 1 SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION ................................................................................... 1. 2 1.2 SIZE AND CONFIGURATION .............................................................................. 1 .2 1.3 TECHNOLOGY ................................................[...]

5 GENERAL USER INFORMA TION 5.1 RADIO FREQUENCY INTERFERENCE .. ... .. ... ... ... .. ... ... .. ... ... .. ... ... ... .. ... ... .. ... ... .. . 5.1 5.2 FCC REQUIREMENTS ....................................................................................... 5 .1 5.3 TELEPHONE COMP ANY INTERF ACES . .. .. .. . .. .. .. .. .. . .. .. .. .. .. .. . [...]

iDCS 500 GENERAL SYSTEM DIAGRAM 1.1[...]

P ART 1. SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION The SAMSUNG iDCS 500 (Digital Communications System) is a digital telephone system designed for small to medium-sized businesses. It can operate with the functionality of a square key system, P ABX or a combination of both (hybrid). The DCS employs DSP (Digi- tal Signal Processors) digital technology[...]

SINGLE CABINET SYSTEM A single cabinet system has nine universal card slots, a processor slot and two power supply slots, the first of which must be occupied by a PSU-B (see Figure 1 – 1). Station or trunk (line) cards can be installed in any of the nine universal slots. The T1/PRI cards must be installed in slots 1, 2 or 3. This allows a maxi- m[...]

Local Control Processor (LCP) in a similar manner to the SCP in the first cabinet and con- nects to the MCP via a 25 pair cable. The LCP processor card resides in a dedicated slot 10 of the second cabinet and therefore does not deplete the number of universal card slots. NOTE: The first power supply slot in each cabinet must be occupied by a PSU-B [...]

1.3 TECHNOL OG Y MEMORY The system operates using stored program control. This program is stored on a SmartMedia card inserted into the Main Control Processor card (MCP) and contains six - teen (16) Megabytes of NAND-Flash memory . The Smart Media card also provides a backup customer database and a backup operating program. The system boots from a [...]

The iDCS 500 also allows the use of a proprietary computer program called SAPM-PCMMC. This permits a technician to program the system using a personal computer . SAPM- PCMMC can be used on-site to modify the customer database or to download (save) the entire customer database to a file. This file can then be saved as a backup and be up- loaded when[...]

P ART 2. HARD W ARE DESCRIPTIONS 2.1 SYSTEM CABINETS The cabinets that make up the iDCS 500 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet / key service unit (KSU). The cabinets may be used singly or may be stacked up to three (3) high to achieve maxi- mum capacity . A single cabinet may [...]

the RCM or the Local Area Network (LAN) board in a single cabinet system. This position is also required to support the Inter Processor communications and Memory (IPM) daugh- ter board in a multiple cabinet system or a system running the L version software. The third daughter board (MCP_D3) can support a Miscellaneous (MISC) daughter board or a Loc[...]

L OCAL CONTROL PROCES SOR (LCP) The Local Control Processor (LCP) card is installed in a dedicated processor slot, slot 10, of each Expansion KSU and does not reduce the available universal card slots of that cabinet. The LCP card has positions for three daughter boards. The first daughter board position (SCP -D1) can support one of two types of da[...]

L OCAL AREA NETWORK (LAN) This daughter board installs in either position MCP -D2 or MCP -D3 of the Main Control Processor and provides a 10/100 base T Ethernet LAN connection. In addition to the LAN connection, the LAN board provides 0.5 megabytes of SRAM to support the increased I/O functions of this card. The LAN board also provides the hardware[...]

R2/CID MODULE (RCM) The R2/CID Module installs in any position on any of the processor cards. The main pur - pose of the RCM daughter board is to provide Caller ID decoders for use with that tele- phone company provided service over analog trunks. A secondary use of the RCM is to provide R2 MFC senders and receivers to the system although these are[...]

2.2.5 MODEM DAUGHTER BOARD The Modem daughter board installs on the Input Output Modem card. The modem pro- vides a 38.4K connection or with the LAN board installed 56K/V90 connection to the sys- tem for use for remote administration and/or programming. The card has a default exten- sion number of 3999 and eliminates the need for an external modem,[...]

TEPRI DIGIT AL TRUNK When programmed as a T1 this card provides up to 24 trunk circuits in any combination of the following: ! Loop start lines ! DID (Direct Inward Dialing) ! Ground start lines ! E & M tie lines or two way DID calling When the card is programmed as a PRI it will provide 23 bearer channels and 1 data channel (23B+D). This card [...]

2.3.2 ST A TION CARDS DLI This card is an eight circuit digital station interface card that provides 2B+D service when installed in any universal card slot in all cabinets. 16DLI This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards [...]

at a programmable rate of 100ms to 2000ms ON/OFF times. The 8MWSLI does not con- tain any over -voltage protection and is not qualified as OPX . It also does not contain DTMF receivers, but instead shares the system DSP resources. It can be inserted in any univer - sal card slot in all cabinets. Each port on this card is intended for connection to [...]

2.3.3 OTHER CARDS AUTO A T TENDANT This optional card can be used for either the Automated Attendant, Uniform Call Distribu- tion or a combination of both. For more information about the Automated Attendant and UCD , see section 4.1 System Features. CADENCE (CVM8A) The CADENCE V oice Mail system is a fully integrated Auto Attendant/V oice Mail/Fax [...]

iDCS 18D KEYSET (See Figure 2 – 2) ! 32 character display (2 x 16) with three associated soft keys and a scroll key ! 18 programmable keys with tri-colored lights ! Four fixed function keys ! T erminal Status Indicator ! Built-in speakerphone ! Eight selectable ring tones ! UP/DOWN buttons for digital control of speaker , handset and ringer volum[...]

iDCS 8D KEYSET (see Figure 2 – 3) ! 32 character display (2 x 16) with three asso- ciated soft keys and a scroll key ! 8 programmable keys with tri-colored lights ! Four fixed function keys ! T erminal Status Indicator ! Built-in speakerphone ! Eight selectable ring tones ! UP/DOWN buttons for digital control of speaker , handset and ringer volum[...]

iDC S KDB-DIGIT AL LINE INTERF ACE (FKDBD) This is a daughterboard that can be installed only in the 18 or 28 button keyset. The FKDBD will provide one additional DLI circuit for the connection of any digital station de- vice such as a keyset, add-on module or DPIM. This FKDBD will only operate when the keyset is connected to an 8 port DLI card so [...]

2.4.2 DCS SERIES EQUIPMENT LCD 24B KEYSET (See Figure 2 – 6) ! Built-in speakerphone ! 24 programmable keys (16 with tri-col- ored LEDs) ! Four fixed function keys ! 32 character display (2 x 16) with three associated soft keys and a scroll key ! UP/DOWN buttons for digital control of speaker , handset and ringer volumes ! Eight selectable ring t[...]

FIGURE 2 – 11 32 BUTTON ADD-ON MODULE (AOM) (see Figure 2 – 9) ! 32 programmable keys ! T wo fixed function keys ! UP/DOWN buttons for digital control of speaker and ringer volumes ! Available in almond or charcoal ! One or two can be assigned to any DCS keyset to provide executive off-hook voice announce and additional programmable keys (see F[...]

SINGLE LINE TELEPHONE (See Figure 2 – 14) ! Four fixed function keys: hold, flash, new call, and monitor . ! Data Port: selectable to share station ex - tension or utilize a separate extension ! On hook dialing ! Message Waiting/Ring Indicator ! Desk or wall mounted ! Ring volume control, ! Four available ring tones. ! Available in almond and bla[...]

KDb-DLI This is a daughterboard that can be installed only in the 12 or 24 button keyset. The KDb- DLI will provide one additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM. This KDb-DLI will only operate when the keyset is connected to an 8 port DLI card so it can use the second B channel.[...]

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P ART 3. SPECIFICA TIONS The following tables provide technical data for the iDCS 500 hybrid/key telephone sys- tem. 3.1a ELECTRICAL SPECIFICA TIONS (PSU 60) AC INPUT 120 (88 – 132) VAC (48 – 63 Hz)* 220 (180 – 260) VAC (48 – 63 Hz) POWER CONSUMPTION (MAX) 120 W A T TS MAX . PER PSU FUSE RA TING 3 AMP BTU RA TING (MAX) 6.8 BTU/MINUTE DC OUT[...]

3.2 DIMENSIONS AND WEIGHTS HEIGHT W IDTH DEPTH WEIGHT iDCS 500 BASIC SYSTEM: SINGLE CABINET 1 7 . 5 " 2 2 . 5 " 1 2 " 35 l b . EXP ANDED SYSTEM: TWO CABINETS 3 5" 22. 5" 12 " 70 lb. EXP ANDED SYSTEM: THREE CABINETS 5 2 . 5 " 2 2 . 5 " 1 2 " 105 lb. DIGIT AL KEYSET (ALL MODELS) 4.25" 8.50" 9 &qu[...]

3.5 SYSTEM TONES TONE FREQUENCIES CADENCE DIAL TONE 350 + 440 Hz CONTINUOUS RINGBACK TONE 440 + 480 Hz 1 sec on + 3 sec off DID RINGBACK TONE 440 + 480 Hz 2 sec on + 4 sec off BUSY TONE 480 + 620 Hz 0.5 sec on + 0.5 sec off DND/NO MORE CALLS 480 + 620 Hz 0.25 sec on + 0.25 sec off TRANSFER/CONF 350 + 440 Hz 0.1 sec on + 0.1 sec off CONFIRMA TION TO[...]

T ransfer/Conference T one — Indicates your call is being held and you can dial another party . Confirmation T one — Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature. ERROR TONE — A distinctive two level beeping tone indicates you have done something incorrectly . T ry again. TRANSFER/CONF TO[...]

3.7a RESERVE POWER DURA TION ESTIMA TES (in minutes)* UPS CAP ACITY IN VOL T AMPS (VA) 250 450 600 900 1250 2000 1 5 20 30 47 75 180 2 8 10 24 40 70 3 5 7 2 03 66 4 4 1 32 23 5 5 1 01 32 5 6 5 10 20 *These are approximate values. Specific UPS devices, due to their internal construction, can have greater or lesser values. 3.7b RESERVE POWER DURA TIO[...]

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P ART 4. BUSINES S FEA TURE P ACKAGE SYSTEM FEA TURES Account Code Entry Forced - Verified Forced - Not Verified Voluntary Account Code Key (M Version) Account Code Key - One T ouch (L Version) All Call Voice Page Attention T one Authorization Codes Forced Voluntary Auto Attendant † Automatic Hold Background Music Cadence – Integrated Voice Mai[...]

4.1 SYSTEM FEA TURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must tempo[...]

codes. This option can be denied in system programming to prevent users from bypassing the security of system account codes. No Extender . When programmed without an extender the key will, when pressed, prompt the user to enter the bin number the system account code table where the account codes are stored. ALL CALL VOICE P AGE Users can page all i[...]

ments or greetings. T welve individual announcements (boxes), each with its own dialing options, allow you to build call routing branches as needed. Callers are routed through the branches by dialing extension numbers or single digits. This system is compatible with Starmail and Cadence. NOTE: Announcements recorded on one AA card can not be played[...]

CALL COSTING The iDCS 500 provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration or the call cost depending on[...]

CALLER ID FEA TURES The following features apply to all forms of Caller Identification, however , to make them easier to read caller identification is referred to as Caller ID . NAME/NUMBER DISPLA Y Each LCD keyset user can decide if he/she wants to see the name or number in the display . Regardless of which one is selected to be seen first, the NN[...]

INVESTIGA TE This feature allows selected stations with a special class of service to investigate any call in progress. If Caller ID information is available for an incoming call, you will know to whom this station user is speaking. On outgoing calls, you can see who was called. After investigating, you may barge-in on the conversation, discon- nec[...]

key is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set. BUSY This feature forwards all calls only when the station set is busy . The station user can originate calls as usual. NO ANSWER This feature forwards calls that are not answered within a preprogrammed time. The user can originate calls as usual and r[...]

feature is the same as the normal forward busy where when the forwarded station is busy a calling station will be forwarded to the forward destination. CALL FORWARD NO RESPONSE (CFNR) (LE VERSION) This is a different feature from the normal call forward no answer and is only used when the forward destination is in a different node of the network. T[...]

then dialing the extension. There is a system option to allow a DSS key to perform a pickup function rather than a transfer function when pressed. GROUPS In addition, calls can be picked up from a station group in a similar manner . The group pickup feature allows users to answer any call ringing within any pickup group. There are 20 pickup groups [...]

CHAIN DIALING Keyset users may manually dial additional digits following a speed dial call or chain together as many speed dial numbers as are required. CHAIN FORWARD The chain forward option determines whether a forwarded call that subsequently forwards to voicemail will target the original stations mailbox or the second sta- tions mailbox. CLASS [...]

COMPUTER TELEPHONY INTEGRA TION (CTI) Computer T elephone Integration (CTI) allows integration between the iDC S 500 and a personal computer (PC) on a local area network (LAN). Caller ID service is required for T API inbound call applications that use the CID information to display computer records in conjunction with the presentation of the call t[...]

DA T ABASE PRINTOUT A copy of the customer database can be obtained by using PCMMC. This informa- tion can be directed to a printer or the PC screen and may be done either on-site or remotely . A complete database or specific data blocks may be obtained. DA YLIGHT SAVING TIME-A UTOMATIC The system has a table that can be programmed with the dayligh[...]

DIRECT INWARD SYSTEM ACCESS (DISA) Users can call in on specific DISA lines at any time, input a security code and re- ceive system dial tone. Users can now place internal calls or if permitted, calls using C.O . lines. The caller must have a tone dial phone and know his/her DISA security code. DISA lines can be used as both way lines or incoming o[...]

DOOR PHONES The door phone interface module (DPIM) provides for connection of a door phone to a DLI port. Pressing the button on the door phone produces a distinctive ring (three short rings repeated) at the assigned station or station group. If not answered within a programmable time, the system releases the door phone and stops the ringing. Stati[...]

EXTERNAL MUSIC INTERF ACES The iDCS 500 MISC card provides two inputs for connecting to customer provided external music sources. Each cabinet of the iDCS 500 can support one MISC card for a total of three cards or six sources in a maximum sized system. These sources can be used to provide background music, or any of the varied Music On Hold (MOH) [...]

log out of a station group. Stations out of a group will not receive calls to that group but will continue to receive calls to their individual extension numbers. When de- sired, the user may put him/herself back into the group by pressing the button again. Users who do not have this button may dial the access code and the group desired. A station [...]

LAN INTERF ACE The iDCS 500 LAN card provides a 10/100 base T Ethernet interface for connection to a data network. This interface allows a high speed connection for PC program- ming across an IP network. This interface also allows the system software to be uploaded to the SmartMedia card via the PCMMC program. LEAST COST ROUTING Least Cost Routing [...]

MESSAGE WAITING KEY The Message Waiting (MW) key is used in conjunction with a voicemail card. The MW key is programmed with an extender matching a station or station group num- ber and is used to access the voice mailbox associated with the extender . MICROPHONE ON/OFF PER ST A TION The microphone can be disabled at any keyset. When the microphone[...]

V oicemail Sound File: If the iDC S 500 system has an optional CADENCE card in- stalled, up to 100 custom recorded sound files from the V oice Mail card can be used for MOH sources. For information on creating the sound files see CADENCE System Administrator Manual-Recording greeting by number . If you select this option be advised that each VMMOH [...]

Forward External. This feature operates in the same manner as a non networked system with the exception that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch to avoid confusion in operation betwe[...]

Centralized V oice Mail with Message W aiting Lights. This feature will only operate with Cadence and/or SVMi voicemail systems only . Users in one node can call forward (CFNR, CFB & CFU) to the Cadence group in a different switch and mes- sages left in that switch will be indicated on the VMSG key in the origination switch. Messages can be ret[...]

P ARK ORBITS The system has 10 park orbits (0 – 9). These orbits can be used to park calls prior to paging and allows the call to be retrieved by dialing a park code plus the orbit number . Calls parked in this manner can also be retrieved by dialing the park pickup code (10) plus the station or trunk number . This feature is in addition to Call [...]

AUTOMA TIC / MANUAL Ring destinations will automatically change based on time of day and day of week. At any time the system can be manually forced into a specific ring plan. It will remain in this ring plan until manually taken out. HOLIDA Y SCHEDULE The system has a table of 20 dates that are used to define holidays. On a date designed as a holid[...]

SPEED DIAL NUMBERS A library of 1500 speed dial numbers may be allocated as needed for iDCS 500-M version software and 2500 speed dial numbers for iDCS 500-L version software. The system list can have up to 500 numbers and each station can have up to 50 numbers. Speed dial numbers are assigned in blocks of ten. Each speed dial number may contain up[...]

SYSTEM ALARMS A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts. The alarm can ring any station or group of stations and show an appropriate display at the assigned stations. SYSTEM MAINTENANCE ALARMS The iDCS 500 continuously performs internal system diagnostics. When either [...]

Any outside line may be programmed to follow station toll restriction or follow the toll restriction class assigned to it. Each station and trunk can have a day dialing class and a night dialing class. SPECIAL CODE T ABLE A Special Code T able of ten entries (four digits each) allows use of telephone com- pany features such as CID blocking (*67) or[...]

available agent. First and second announcements reassure the caller until an agent becomes free. Programmable automatic logout removes a station from the group if a call is placed to an unattended station, thus preventing unanswered calls. A wrap-up timer prevents calls to a station for a programmable period of time to allow the agent to finish up [...]

VOICE MAIL – INBAND INTEGRA TION The iDCS 500 system uses DTMF tones (inband signaling) to communicate with any compatible voice mail system. Stations can call forward to a voice mail sys- tem. When answered, the system will send DTMF tones routing the caller directly to the called station user ’ s mailbox. Keyset users can press one button to [...]

WALKING CLASS OF SERVICE This feature allows users to make calls or use features from a station that is re- stricted. The users may either use the WCOS feature code or the authorization code feature. Both methods change the class of service to correspond with the station passcode or authorization code that is dialed. After the call is completed, th[...]

ST A TION FEA TURES ADD-ON MODULE APPOINTMENT REMINDER AUTOMA TIC HOLD AUTOMA TIC PRIV ACY BACKGROUND MUSIC BUSY ST ATION CALLBACK BUSY ST A TION INDICA TIONS (BLF) CALL FORWARDING CALL L OGS CALL PICK UP DIRECT ST ATION SELECTION (DSS) DO NOT DISTURB (OVERRIDE) DO NOT DISTURB (PROGRAMMABLE) DOOR L OCK RELEASE EXCLUSIVE HOLD GROUP LISTENING HEADSET[...]

32 BUTTON AOM The DCS 32-button add-on module (AOM) adds to the capability of any keyset. The 32 programmable buttons with red buttons can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Because this AOM has a microphone and a speaker it can be used to provide executive off hook voice announce or as a stand alone unit whenev[...]

BUSY ST A TION INDICA TIONS (BLF) DSS/BLF keys may be assigned to any keyset or add-on module. These buttons will be off when the station is idle, light red when that station is in use and flash distinctively when that station is in the DND mode. CALL FORWARDING Station users can forward internal and outside calls to other destinations immedi- atel[...]

DIRECT ST A TION SELECTION (DS S) Programmable keys can be assigned as DSS keys and associated with extension numbers. Users press these keys to call or transfer calls to the assigned stations. DO NOT DISTURB (OVERRIDE) The DND Override feature allows a keyset with a DND Override key (DNDO) and the appropriate class of service to override the DND s[...]

LINE QUEUING WITH CALLBACK When the desired outside line is busy , the user can press the CALLBACK key or dial the access code to place his/her station in a queue. The user will be called back when the line is available (a maximum of 100 callbacks are allowed system- wide at one time including busy station and busy trunk). LINE SKIPPING When the us[...]

OFF-HOOK VOICE ANNOUNCE (ST ANDARD) Keysets may receive a voice announcement while on another call. The calling sta- tion must have an OHVA key . When transferring a call to a busy keyset or while listening to busy signal, the station user can press the OHVA key to make an OHVA call to the busy keyset. If the called keyset is in the DND mode, it ca[...]

PROGRAMMED ST A TION MESSAGES Any station may select one of 20 or 30 messages to be displayed at a calling party ’ s keyset (20 for iDCS 500-M version software and 30 for iDCS 500-L version software). T en messages are factory-programmed but may be reprogrammed. On iDCS 500-L version software two can be individually customized, i.e., RETURN ON : [...]

REMOTE HOLD When you wish to place a call on hold at another station, press TRSF and dial the station number (or press the appropriate DSS key). Press the HOLD key . This will place the call on system hold on an available CALL button or Line Key at the re- mote station. RING MODES Each keyset user can select one of three distinct ways to receive in[...]

TERMINAL ST A TUS INDICA TOR iDCS keysets are equipped with a terminal status indicator lamp. The terminal status indicator light is positioned on the top right corner of the keyset above the display . The terminal status indicator is a tri-colored (red, green, and amber) light that provides greater visibility of your keysets status than the indivi[...]

DISPLA Y FEA TURES ACCOUNT CODE DISPLA Y ENHANCED ST ATION PROGRAMMING CALL DURA TION TIMER IDENTIFICA TION OF RECALLS CALL FOR GROUP IDENTIFICA TION IDENTIFICA TION OF TRANSFERS CALL PROCESSING INFORMATION MESSAGE WAITING CALLER NUMBER CALLER ID INFORMA TION OUTSIDE LINE IDENTIFICATION CALLING P ARTY NAME O VERRIDE IDENTIFICA TION CALLING P ARTY N[...]

NAME/NUMBER DISPLA Y Each display keyset user can decide if he/she wants to see the Caller ID name or Caller ID number in the display . Regardless of which one is selected to be seen first, the N/N key is pressed to view the other piece of CID information. NEXT CALL In the event that there is a call waiting or a camped-on call at the user ’ s key[...]

passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number . Y ou can use the NND key to toggle between the CID name, CID or ANI number and the date and time the call came in. The system must be using LCR to dial numbers from the abandon call list. The abandoned call list will store up to 50 unanswered calls [...]

IDENTIFICA TION OF RECALLS Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the recalling line or station number and the associated name. T ransfer recalls indicate the recalling line or station and where it is coming from. IDENTIFICA TION OF TRANSFERS The display will identify who transfe[...]

ming (MMC 318) will receive the TMSG soft key in the display and can use this feature. UCD SUPERVISOR DISPLA YS With the optional AA card, when UCD is used, multiple supervisors can view infor - mation about the UCD groups calls or agents. CALL SCREEN This allows the supervisor to view how many calls are in queue, the longest wait time, how many ca[...]

SAMPLE DISPLA YS Display model keysets have a large, easy-to-read, 32 character liquid crystal display . Helpful call processing information is provided so everyday call handling is quick and easy . Here are just some of the displays you may see. Idle display shows extension, name, day , date and time. This station is camped-on to extension 203 and[...]

SAMPLE CALLER ID DISPLA YS SAMSUNG TELECOM CALL FOR:500 T his display shows an incoming call from S amsung T elecom ringing at group 500. 13054264100 702:RINGING T his display shows an incoming call from 1- 3 05-426-4100 on Line 702 ringing directly at y our station. SAMSUNG TELECOM CLEAR NND DIAL à This display shows an entry in a station review [...]

average time in queue is 03:51 T he average time on hold (waiting to be a nswered) is three minutes and 51 seconds. 005 calls in queue now T here are five calls currently waiting to be a nswered by the UCD group. 201: answered 065 calls today The agent at station 201 has answered 65 calls today . 124 calls received today T he UCD group has received[...]

SMDR REPORT FOR [STA Miami ] Mar/21/1999 13:49 =============================================================================== T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT ACCOUNT CODE =============================================================================== 1 3951 725 03/21 13:51:17 00:00:08 IA 1 3951 725 03/21 13:51:25 00:00:14 IT[...]

Caller ID Number 1 – 15 Digits Caller ID Nam e 1 – 15 Characters SMD R REPORT FOR [STA Miami ] Mar/21/99 13:49 ================================================================================================================== T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT ACCOUNT CODE CID/ANI NUMBER CID/ANI NAME ========================[...]

4.6 SAMPLE UCD REPORT ======================================================= UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED..................[...]

4.7 UCD CALL ST A TISTIC S CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and th[...]

If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another . If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue. This statistic inc[...]

4.8 UCD AGENT ST A TISTIC S L OGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. ST A TUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND . Th[...]

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P ART 5. GENERAL USER INFORMA TION 5.1 RADIO FREQUENCY INTERFERENCE WARNING : This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is oper - ated in a commercial[...]

The iDCS 500 may be configured as a key system or a hybrid system. Depending on the method of operation, the appropriate FCC number must be given to the telephone com- pany . Certain features such as pooled access by button or dial access, LCR, off premise extensions and tie lines may require the hybrid registration. Check with the local tele- phon[...]

RINGER EQUIVALENCE (REN) The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ring- ing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed 5.0. T o be certain of the number of devices that m[...]

HEARING AID COMP A TIBILITY All models of the iDCS 500 are hearing aid compatible as specified in Part 68 of the FCC Rules. 5.4 UNDERWRITERS LAB ORA TORIES The iDCS 500 system has been tested to comply with safety standards in the United States as listed below . This system is listed with Underwriters Laboratories. LISTED C US 51Y7 E149091 I.T .E 5[...]

P ART 6. HOTEL / MOTEL FEA TURE P ACKAGE 6.1 GENERAL OVERVIEW The iDCS 500 Hotel / Motel software package combines the iDCS 500 business features with additional features created to meet the needs of the Hotel / Motel industry . This combination meets the requirements of the Hotel General Business offices as well as those of the Hotel Guest. Samsun[...]

BI-DIRECTIONAL PMS The iDCS 500 offers a bi-directional PMS link. This link allows for the integration of a PC, with a PMS software package installed, to be utilized for inputting room related charges as well as creating room bills, reports, etc. Any transactions, related to guest or meeting rooms, that take place within the hotel system, will be s[...]

6.3 The system uses programmable call costing tables to calculate the cost of incom- ing and outgoing calls. Rates are calculated by the number dialed, duration of the call and may include surcharges. CHECK IN The iDCS 500 Hotel / Motel software allows an Administrator keyset to check a guest into a room by pressing the CHECK IN key and following t[...]

This feature offers 64-button module support. Meaning that the associated DSS key assigned to a 64-button module can be used to enter the room number to set DND to. EXPRES S CHECK -IN This feature is designed to expedite the Check In procedure. It is a second check in option. It is used expressly to check in a guest quickly . The Express Check In f[...]

enter the guest ’ s room number and receive confirmation tone. The operator can then dial the number for the guest and transfer the ringing call back to the guest. PRINTED REPORTS In those cases where the bi-directional PMS link is not used, the iDCS 500 Hotel / Motel software package will provide various printed reports of selected activities th[...]

ROOM DIALING RESTRICTIONS This feature is used to program station to station calling restrictions and is some- times referred to as intercom blocking. For instance you can restrict rooms from dialing the administration offices while still being able to dial the front desk, other hotel service phones or other guest rooms. ROOM RA TE DISCOUNTS The iD[...]

ROOM ST A TUS UPDA TE The system operation provides two methods to update the status of each guest or meeting room. A UTOMA TIC The hotel manager informs the system technician of the preprogrammed time he wants all rooms to automatically change from “ Occupied ” to “ Needs Cleaning ” on a daily basis. In addition each room is automatically [...]

Front Desk personnel can clear the information, making the system ready for the next day . ST A TION L OCK The Station Lock feature (SETLCK key) allows the Front Desk personnel to restrict a room to internal dialing only , or completely block the room from dialing at all. This feature offers 64-button module support. Meaning that the associated DSS[...]

TRANSACTION RECORD OUTPUT The iDCS 500 Hotel / Motel software provides an output for all Hotel / Motel trans- actions. Any transactions, related to guest or meeting rooms, that take place within the hotel system, will be immediately sent –” on the fly ” to this output serial inter - face module (SIM). The SIM port will be assigned as PMS. Thi[...]

6 . 3 SAMPLE REPORTS AND PRINTOUTS 6. 3. 1 GUEST ROOM BILL PRINTOUT 6.3 .2 ROOM ST A TUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6. 3. 3 TRANSACTION RECORD OUTPUT SAMPLE 6. 3. 4 INDIVIDUAL GUEST PHONE BILL 6. 3. 5 ALL GUEST PHONE BILL (SMDR) 6. 3. 6 INDIVIDUAL WAKEUP ACTIVITY REPORT 6.3 .7 SAMP[...]

GUEST ROOM BILL PRINTOUT Printout includes the following information: " Date and time the bill was printed " Room number requested " Daily room charge " Phone calls and their charges " Wake up call activity – Time wake up was set for – Each wake up call attempt, answered/not answered – Cancelled wake up " Room re[...]

GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 210 01/27 12:11 0 2 RM CHARGE 1234 100.00 210 01/27 12:11 02 STATE TAX 6.00 210 01/27 12:11 02 BED TAX 1.50 210 01/27 12:11 0 0 RM Deposit 5555 -100.00 210 01/27 12:30 0 3 RM S VC 9876 20.00 210 01/27 12:30 03 STATE T[...]

ROOM ST A TUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout T ypes: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTEN[...]

ROOM STATUS PRINTOUT AVAILABLE 11:59 12/02 ROOM STATUS ROOM STATUS ROOM STATUS 209 AVAILABLE 2 20 AVAILABLE 213 AVAILABLE 215 AVAILABLE 2 17 AVAILABLE 219 AVAILABLE 220 AVAILABLE 2 21 AVAILABLE 223 AVAILABLE 225 AVAILABLE 2 26 AVAILABLE 227 AVAILABLE 228 AVAILABLE 3 01 AVAILABLE 302 AVAILABLE 303 AVAILABLE 3 04 AVAILABLE 306 AVAILABLE 307 AVAILABLE[...]

ROOM ST A TUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout T ypes: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTEN[...]

ROOM STATUS PRINTOUT OCCUPIED 13:56 11/02 ROOM STATUS ROOM STATUS ROOM STATUS 211 OCCUPIED 212 OCCUPIED 21 4 OCCUPIED 2 1 6 NEED MAINTENANCE 2 1 8 OCCUPIED 222 OCCUPIED 224 OCCUPIED 305 OCCUPIED 30 8 NEEDS CLEANING 309 HOLD 310 NEEDS MAINTENANCE 40 1 NEEDS CLEANING 4 0 2 NEED MAINTENANCE 4 0 4 NEEDS CLEANING 4 0 8 NEEDS CLEANING S unshine S uites M[...]

ROOM ST A TUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout T ypes: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTEN[...]

ROOM STATUS PRINTOUT NEEDS CLEANING 13:50 11/02 ROOM STATUS ROOM STATUS ROOM STATUS 2 1 1 NEED S CLEANING 21 2 NEEDS CLEANING 2 1 4 NEEDS CLEANING 2 1 5 NEEDS CLEANING 2 1 8 NEEDS CLEANING 2 2 0 NEEDS CLEANING 2 2 2 NEEDS CLEANING 2 2 4 NEEDS CLEANING 3 0 3 NEED S CLEANING 3 0 5 NEEDS CLEANING 3 1 0 NEEDS CLEANING 4 0 1 NEEDS CLEANING 4 0 4 NEEDS C[...]

ROOM ST A TUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout T ypes: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTEN[...]

ROOM STATUS PRINTOUT NEED MAINTENANCE 14:01 11/02 ROOM STATUS ROOM STATUS ROOM STATUS 2 1 6 NEED MAINTENANCE 3 0 8 NEED MAINTENANCE 4 0 2 NEED MAINTENANCE S unshine S uites Miami, FL 33172 ● (800) 876-4782 Sunshine S uites ● 2700 NW 87th A ve 6.20[...]

ROOM ST A TUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout T ypes: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTEN[...]

ROOM STATUS PRINTOUT HOLD 11:58 12/02 ROOM STATUS ROOM STATUS ROOM STATUS 212 HOLD 214 HOLD 309 HOLD 401 HOLD S unshine S uites Miami, FL 33172 ● (800) 876-4782 Sunshine S uites ● 2700 NW 87th A ve 6.22[...]

ROOM ST A TUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout T ypes: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTEN[...]

ROOM STATUS PRINTOUT ALL 13:48 11/02 ROOM STATUS ROOM STATUS ROOM STATUS 209 AVAILABLE 21 0 AVAILABLE 211 OCCUPIED 212 OCCUPIED 21 3 AVAILABLE 214 NEEDS CLEANING 2 1 5 NEEDS CLEANING 2 1 6 NEED MAINTENANCE 2 1 7 AVAILABLE 2 1 8 NEEDS CLEANING 2 1 9 AVAILABLE 22 0 NEEDS CLEANING 221 AVAILABLE 2 22 NEEDS CLEANING 2 2 3 AVAILABLE 2 2 4 NEEDS CLEANING [...]

TRANSACTION RECORD OUTPUT SAMPLE The PMS output stream includes information from all transactions within the Hotel/ Motel system. This is a one way output only , from the DC S phone system to the PMS system. This information includes: " Check In confirmation with: – Room charges and applicable taxes – Updated room status " Check Out i[...]

211 01/29 06:10 02 R M CHARGE 5555 69.99 211 01/29 06:10 02 STATE TAX 4.19 211 01/29 06:10 02 BED TAX 1.50 211 01/29 06:10 93 Check In 5555 000.00 211 01/29 06:10 96 Occupied 5555 000.00 209 01/29 06:11 03 R M SV C 9876 25.00 209 01/29 06:11 03 STATE TAX 1.50 209 01/29 06:11 03 SVC CHARGE 2.00 216 01/29 06:11 89 W/UP SET 06:00 000.00 213 01/29 06:1[...]

INDIVIDU AL GUEST PHONE BILL Printout includes the following information: " Date and time the bill was printed " Room number requested " Date and time phone call was initiated " Number dialed " Duration of call " Charge for call " T otal charge for all calls " Displays all call information since check in ❆ [...]

PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 211 02/10 15:30 TEL 3055922900 01:01:00 . 35 211 02/10 20:44 TEL 18008764782 00:01:45 . 2 5 211 02/11 06:34 TEL 18008764782 00:02:00 . 2 5 211 02/11 13:15 TEL 3055922900 00:02:16 . 45 211 02/11 13:40 TEL 3055922900 00:[...]

SMD R REPORT FOR [H/M Sample ] 01/02/95 17:12 ================================================================================================================ T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT CALL COST CID/ANI NUMBER CID/ANI NAME ==================================================================================================[...]

INDIVIDU AL W AKEUP ACTIVITY REPORT Printout includes the following information: " Date and time the report was printed " Room number requested " Time wake up activity performed " Item code for activity performed " Description of activity performed " Details column – Time wake up call is set for " Charges for wa[...]

WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35 CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 213 01/23 12:22 8 9 W/UP SET 05:30 000.00 213 01/23 12:25 9 2 W/UP CANCL 000.00 213 01/24 11:51 8 9 W/UP SET 05:30 000.00 213 01/25 05:30 9 1 W/UP N/ANS 000.00 213 01/25 05:31 9 0 W/UP ANS 000.00 TOTAL 000.00 S u[...]

6.3.7 SAMSUNG SINGLE LINE TELEPHONE SAMPLE GUEST PHONE TEMPLA TE Note: Custom templates for the Samsung family of phones, can be created using the software program DESI for Windows by DESI T elephones Labels, Inc. 6.32[...]

KEY SYSTEMS DEALER AGREEMENT S AMSUNG TELECOMMUNICA TIONS AMERICA KEY SYSTEMS LIMITED W ARRANTY SAM SUNG TELECOMMUNICA TI ONS AMERICA ( “ ST A ” ), warran ts to its authorized Dealers an d to the origin al retail pur chaser ( “ Users ” ) of a ST A pr odu ct f or a period o f 24 month s from th e date of shipm ent o f the Prod uct from ST A [...]

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