Sipura Technology SPA-841 manual

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 1 Sipura Technology, Inc. SPA-841 IP Telephone User Guide January 2005 v1[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 2 Disclaimer – Please Read: This document contains i mplementation examples and techniqu es using Sipura Technology, Inc. and, in some instances, other company’s technology and products and is a recommendation only and does not con stitute any legal arrangement [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 3 THE SIPURA IP TELEPHON E – MODEL: SPA-841 ......................................................................................6 The Sipura SPA-841 IP Telephone for Host ed VoIP and IP PBX Applications ..........................................6 Interoperabilit[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 4 Answered Calls ................................................................................................................. .........................30 Missed Calls...............................................................................................[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 5 13 Restart ..................................................................................................................... .................................62 14 Factor y Reset .................................................................................[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 6 The Sipura IP Telephone – Model: SPA-841 This section of the User Guide provides some general information regar ding the SPA-841, its use, warranty, configuration and physical com ponents of the product. The Sipura SPA-841 IP Telephone for Hosted VoIP and IP PBX[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 7 • Caller-ID Name and Num ber • Multiple Ring Tones with Selectable Rin g Tone per Extension • Distinctive Ringing Based on Calli ng and Called* Number • User Downloadable Ring Tone s (2 ) • Ring Tone Formation and Do wnload Tool (Free from Sipura. com) ?[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 8 Network and Service Configura tion Settings The service provider or network ad ministrator who su pplied this u nit may have pro vided pre-configuration of the network and service settings. Dependi ng on the c onfiguration policy, end user access to the local conf[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 9 Handset and Cord On the left hand side of the phone, insert the RJ-7 con nector on one end of the ha ndset cord into the RJ-7 socket on the phone base unit. Insert the other end o f the cord into the handset and place the handset into the cradle of the phone base [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 10 Headset Connection (Op tional) On the right side of the phone, there is a port where you may plug in a headset. The SPA-841 IP phone works with a 2.5MM headset connector. The phon e d oes not come with a headset. Compliance and Safety Informa tion This equipment [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 11 Using the Sipura SPA-841 IP Telephone This section reviews how to use the telephon e to make phone calls. It covers the following functionality: Turning on the phone Making Calls Use of Handset, Headset and Speake rphone Receiving Calls Use the below diagram to f[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 12 Turning on the Phone This section assumes that the Ethernet, the AC adapt or and handset is connected to the base of the phone. It also assumes the factory setting for the phone’s co nfigu rable parameters and that the other network elements i.e. call controlle[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 13 Making Calls There are several ways to make a call from the IP Telephone expla ined in the fol lowing section: Manual Dialing To place a call, pick up the handset. The menu will di spla y “Enter Number”. The first available Line button will change colors from[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 14 From Redial List Calls can be placed directl y from the phone’ s redial list. The redial list is a list of calls originated from the phone. To place a call from the Redial List, pre ss t he “redial” button, which is the left soft key button. SPA-841 Press t[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 15 From Directory Calls can be placed directly from the phone’ s directory. Configuring and using the SPA-841 directory functionality is provided in the menu of options enabl ed by pressing the “ i ” button. To make a call from the directory, please press the [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 16 Speed Dialing Numbers can be dialed using the pho ne’s speed dial f unctionality. Configurin g and using the Speed Dialing functionality is provided in the m enu of options enabled by pressi ng the “ i ” button. The two ways to make a speed dial call are pr[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 17 Use of Handset, Headset & Speakerphone This section explains the physical optio ns u sed to ma ke and answer a call, i.e. using the handset, head set or speakerphone. Config uring preferred audio device s is provided in the menu of options enabled by pressing[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 18 Changing Between Handset, Headset & Speakerphone During a Call Any of the audio devices (Handset, Headset and Spea kerphone ), can be u sed during a call but only one of the audio devices can be used at a time. Both the s peakerphone and the handset cann ot b[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 19 Receiving Calls, Supporting Multiple Calls and Multip le Lines and Using Hold, Conference, Trans fer The IP telephone provides advanced call ing functio nality. For example, it can support multiple calls o n a single line. It can also support multiple l ines. Rec[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 20 3 Way Conference To initiate a conference, press the “conf” button while in a conversation. The user can access the “ conf ” button by pressing the “ > ” button duri ng a call. After pressing the “ > ”, the menu will display “ conf ” on [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 21 Menu Options Enabled by Pressing the “ i ” Button The SPA-841 IP telephone offers se veral configurable parameters chosen from the menu options. The menu options are shown by pressing the “ i ” button o n the phon e. Use the up and down arrow buttons, cal[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 22 1 Directory The directory stores the list of the phone numbe rs and names. To enter and save phone numbe rs and names into the phone memory use the proce ss explained below. Putting Names & Numbers in the Directory . (Shortcut buttons: " i ", "[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 23 After pressing the “ add ” button, the menu will show the " Name, Number, and Ring Default " with the cursor flashing in the first c haracter of the Name area. Name: ` Number: Ring: Default save erase S S I I P P U U R R A A[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 24 Entering Directory Names, Numbers and Ring Default After pressing “ add ”, the user will be prompted to enter a “ Name ” and the curser will be flashi ng next to the Name field. To enter a letter of a name, please find the letter on the number but tons an[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 25 An example: To enter the name " Jane " Press " i ", press " 1 ", press " Add " and the screen shows the “ Nam e, Num ber, Ring De fault ” screen with the cursor flashing in the name area. Press the " 5 " butto[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 26 2 Speed Dial Speed Dial allows a single numbe red button (i.e. "2") to be pressed and the ph one will automatically dial that person's telephone, IP address, or URL as stored in the phone dire ctory. Instructions for Setting up and Using Speed Dial[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 27 More on Entering Numbers & Letters As described above, after pressing “edit”, the menu will display “ Enter Speed Dial Number 1 ” and the curser will flash below it. To enter a number or a letter, press the bu tton desired. Sele cting a number or lett[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 28 3 Call History The Call History option prov ides 3 list s of calls – Redi al List, Answered Calls and Missed Call s. To acce ss the Call History, press the “ i ” button and the pre ss “ 3 ”. Alternatively, the user can press “ i ” and then can scrol[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 29 Redial List Shortcut (“ i ”, “ 3 ”, “ 1 ”) To access the Redial List, please use the method describ ed above. The shortcut is “ i ”, “ 3 ”, “ 1 ”. Once this option is selected, t he phone will display the call entries in the Redial List. T[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 30 Answered Calls Shortcut (“ i ”, “ 3 ”, “ 2 ”) To access the Answered Call List, please u se t he method described above. The shortcut is “ i ”, “ 3 ”, “ 2 ”. Once this option is selected, the phone will display the call entries in the Answ[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 31 Missed Calls Shortcut (“ i ”, “ 3 ”, “ 3 ”) To access the Missed Calls List, please use t he meth od de scribed above. The shortcut is “ i ”, “ 3 ”, “ 3 ”. Once this option is selected, the phone will display the call entries in the Missed[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 32 4 Ring Tone (shortcut “ i ”, “ 4 ”, “ select ” ex tension, “ change ”, “ select ” ring tone) This option allows the user to select a different ring tone for each ex tension that the phone supports. It allows the user to personalize hi s phone [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 33 When the Ring Tone option is sele cted, the ring ton e used for each extension will be displayed. To change a Ring tone, either enter the nu mber in front of the extensi on i.e. 1 for Extension 1 or scroll down until your selection is hi ghlighted and press the ?[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 34 5 Preferences This option allows you to set the preferences on the p hone in cluding: 1 Block Caller ID 2 Block Anonymous callers 3 Do Not Disturb 4 Secure Call 5 Dial Assistance 6 Preferred Audio Device To select preferen ces, press the “ i ” button and then[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 35 1 Block Caller ID (Shortcut: " i ", " 5 ", " edit ", " y/n ", " ok ") When “ Block Caller ID ” is enabled, the calling number will not appear to the called party, i.e. the other party will not know who is call[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 36 2 Block Anonymous Call (Shortcut: " i ", " 5 ", "select", " 2 ", " edit ", " y/n ", " ok ") To select Block Anony mous Calls , first press the “ i ” button and th en press “ 5 ” for pre[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 37 3 Do Not Disturb (Shortcut: " i ", " 5 ", " 3 ", " edit ", " y/n ", " ok ") Do Not Disturb will cause the far end cal ler to be routed to voice mail or present a busy signal to the far end caller if voic[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 38 4 Secure Call (Shortcut: " i ", " 5 ", " 4 ", " edit ", " y/n ", " ok ") To select Secure Call, first press the “ i ” button and then press “ 5 ” for “ Preferences ” – o r scroll down until[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 39 5 Dial Assistance (Shortcut: " i ", " 5 ", " 5 ", " edit ", " y/ n ", " ok ") Dial Assistance allows the SPA-841 to automatically suggest a number on the display based on “best match” entries in the [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 40 6 Preferred Audio Device (Shortcut: " i ", " 5 ", " 6 ", " edit ", " y/ n ", " ok ") To select “ Preferred Au dio Dev ice ”, please press the “ i ” button, then press " 5 " for preferen[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 41 6 Call Forward There are four call forwarding options: Forward all of the calls, Forward the calls when the lin e is bu sy, Forward when there is no answer, or Fo rwa rd when there is no answer after a time delay. To review and change the call forwa rdin g settin[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 42 1 CFWD All Number – Th is option forwards all calls to a specified number. (Shortcut: " i " ," 6 ", " edit ", " PHONE NUMBER ", " Ok ") To forward all calls to specific telephone number, Press the " i "[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 43 2 CFWD Busy Number – This option forwards calls to another nu mber when the phone is busy. (Shortcut: " i "," 6 ",” 2 ”, " edit ", " PHONE NUMBER ", " ok ") To forward all calls to specific telephone number [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 44 3 CFWD No Ans Number – This option forwards calls to another n umber if there's no answer. (Shortcut: " i ", " 6 ", ” 3 ”, " edit ", " PHONE NUMBER ", " ok ") To forward all calls when the phone is no t[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 45 4 CFWD No Ans Delay – This option forwards calls if ther e is no answer after a time delay. (Shortcut: " i "," 6 ",” 4 ”, " edit ", " PHONE NUMBER ", " ok ") To forward all calls when the phone is no t answe[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 46 7 Time/Date (Shortcut: " i ", " 7 " ,” DATE ”, " TIME ", " OFFSET ", " save ") To set the Data and Time, press the “ i ” button and then “ 7 ” – or scroll down until the selection is highlig hted and[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 47 8 Voice Mail (Shortcut: " i "," 8 ", “ VOICEMAIL NUMBER ", " save ") To set the number to call voice mail, first press the “ i ” button and then press “ 8 ” – or scroll do wn until the selection is highlighted and pr[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 48 9 Network To view the parameters in the Network, first press the “ i ” button and then pres s " 9 " – or scroll down until “ Net work " is highlighted and then press the " select " button. This is the left soft key button. This me[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 49 1 DCHP (Shortcut: " i ", " 9 ", " edit ", " y/n ", " ok ") To set the use of DHCP by t he phone, then please press the “ i ” button, then pres s “ 9 ” – or scroll down to the “ Network ” option and t[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 50 respectively. Press “ save ” or “ cancel ”, the current Domain will be used and the display returns to the Network menu. The Domain Name will change d epending upon the Ethernet net work u sed. It is not a user configurable setting but rather displays the[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 51 8 Non DHCP IP Address (Shortcut: " i ", " 9 ", “ 8 ”, " IP ADDRESS ”, “ ok ”) To use a Non DHCP IP Address , then please press the “ i ” button, then press “ 9 ” – or scroll down to the “ Net work ” option and then[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 52 9 Non DHCP Subnet Mask (Shortcut: " i ", " 9 ", “ 9 ”, " SubNet Mask ”, “ ok ”) To use a non Non DHCP Subnet mask, then please p ress the “ i ” button, then press “9” – or scroll down to the “ Network ” option and [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 53 11 Non DHCP DNS 1 (Shortcut: " i ", " 9 ", “ 11 ”, " IP ADDRESS ”, “ ok ”) To use a non DHCP DNS 1, please p re s s the “ i ” button, then press “ 9 ” – or scroll down to the “ Network ” option and then press the ?[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 54 10 Product Info To view the parameters in the Product Info , first press the “ i ” button and then press “ 10 “ – or scroll down until Product Info is highlighted and then press the " select ". This is the left soft key button. This informatio[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 55 Product Name (Shortcut: " i ", " 10 ", " select ") To view the Product Name, please press the “ i ” button, then pre ss “ 10 ”, (or scroll down to the “ Product Info ” menu, and press the “ select ” button, which is t[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 56 Software Version (Shortcut: " i ", " 10 ", “ 3 ”, " select ") To view the Software Version, then please press the “ i ” button, then press “ 10 ”, (or scroll down to the “ Product Info ” menu, and press the “ select[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 57 MAC Address (Shortcut: " i ", " 10 ", “ 5 ”, " select ") To view the MAC Addres s, please press the “ i ” button, then pre s s “ 10 " – or scroll down to the “ Product Info ” menu, and press the “ select ” bu[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 58 11 Status To view the status of the phone and ex tension parameters, first pre ss the “ i ” button and then press “ 11 ” – or scroll down until “ Status ” is highlighted and then press the " select " button. This is the left soft key butto[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 59 Phone (Shortcut: " i ", " 11 ", " select ") To view the parameters under the phon e option, pre ss the “ i ” button and then “ 11 ” – or scroll down to “ Status ” and press the “ sel ect ” button. This is the left s[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 60 Ext 1, 2,3,4 (Shortcut: " i ", " 11 ", “ 2 ” or “ 3 ” or “ 4 ” o r “ 5 ” " select ") To see the settings for an extension, ple ase p ress “ i ”, then “ 11 ” – or scroll down to “ Status ” and then pres s[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 61 Line 1, 2,3,4 (Shortcut: " i ", " 11 ", “ 6 ” or “ 7 ” or “ 8 ” o r “ 9 ” " select ") To see the settings for an extension, ple ase p ress “ i ”, then “ 11 ” – or scroll down to “ Status ” and then pres [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 62 12 Reboot (Shortcut: " i ", " 12 ", “ ok ”) This option allows the user to reboot th e phone. To select Reboot, press the “ i ” button and then press “ 12 ” – or scroll down until the selection is highlighted and then press “ s[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 63 14 Factory Reset (Shortcut: " i ", "14", “ok”) This option allows the user to reset the parameters to the factory settings. This can be a useful selection if the phone has been tampered with or m odified in an unknown way by a malicious or[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 64 15 Set Password (Shortcut: " i ", " 15 ", “ PASSWORD ”, “ ok ”) This option allows the user to set a password to prot ect the phone from unauthorized u se. To select set password, press the “ i ” button and then press " 15 &qu[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 65 Troubleshooting Phone does not “turn on” or “boot u p”. If the phone does not turn-on or boot- up, please exe c ute the following steps Step 1 - Check all the connection s into the pho ne (5 Volt Power supply, RJ 45 Ethernet connection, and Handset cord.)[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 66 Calls with Poor Voice Quality. The source of this issue o ften is one of two sources: • The phone or call controlle r may have b e configured improperly. • The transport network ha s performance issues. Please try to gather the following information Step 1 - [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 67 Acronyms A/D Analog To Digital Converter ANC Anonymous Call B2BUA Back to Back User Agent Bool Boolean Values. Specified as “yes” a nd “no”, or “1” a nd “0” in the profile CA Certificate Authority CAS CPE Alert Signal CDR Call Detail Record CID Ca[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 68 PCB Printed Circuit Board PR Polarity Reversal PS Provisioning Server PSQM Perceptual Speech Quality Measurem en t (1-5, the lower the better) PSTN Public Switched Telephone Network NAT Network Addr ess Translation OOB Out-of-band REQT (SIP) Request Message RESP [...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 69 • Carrier’s Carrier: Compani es that build fiber optic and microwave networks primarily selling to resellers and carriers. Th eir main focus is on the wholesale and not the retail market. • Casual Access: Casual Access is when custome r s ch oose not to use[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 70 • SS7 (System Signaling Number 7): Technology used by large carriers to increase the reliabilit y and speed of transmission betwee n switches. • Switch (Switching): Equipment that con nect s and ro utes calls and provides other interim funct ions such as leas[...]

© 2003 - 2005 Sipura Technolog y, Inc Proprietary (See Copyright Notice on Page 2) 71[...]