Western Digital My Book Duo manual

External D esktop placeholder My Book ® Duo Pr emium RAID Storage User Manual My Book Du o User Manu al[...]

ii WD Service and Support Should you encounter any problem, please give us a n o pp or tu n it y t o a dd res s i t b ef ore ret ur ni ng this product. Most technical sup port questions can be answered thr ough our k nowledge base or email supp ort service at http://s uppo rt.wd.com . If the answer is not avai lable or if you pr efer , please conta[...]

MY BOOK DUO USER MANUAL T ABLE OF CONTENTS – iii T able of Contents WD Servic e and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing O nline Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Te[...]

MY BOOK DUO USER MANUAL T ABLE OF CONTENTS – iv 6 Locking and Unlocking the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Password Protecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Unlocki ng the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

MY BOOK DUO USER MANUAL TA B L E O F C O N T E N T S – v 11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Installin g, Partitioning, and Formattin g the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Frequent ly Asked Questi ons . . . . . . . . . . . . . . . . . [...]

MY BOOK DUO USER MANUAL ABOUT Y OUR WD STORAGE DEVICE – 1 About Y our WD Storage Device My Book ® Duo premium RAID stor age provides the quickest way to transfer , save and protect your photos, vi deos, music and other massive files to free up valuable space on your computers. This dual-drive device featur es blazing-fast transfer speeds, encryp[...]

MY BOOK DUO USER MANUAL ABOUT Y OUR WD STORAGE DEVICE – 2 select the scheduled backup op tion to auto matically back up your files at specified interval s.  Cloud backup with Dropb ox™ —Easily save a second copy of your files to your Dropbox cloud account using the WD Sma r tW a r e Pro software. Then open, view , and share the files you h[...]

MY BOOK DUO USER MANUAL ABOUT Y OUR WD STORAGE DEVICE – 3 Kit Cont ents As show n in Figure 1, your My B ook D uo device ki t includes the follo wing:  My Bo ok Duo device, w ith WD Smar tW are Pr o, WD Dr ive Uti lities, an d WD Secu rity ™ softwar e  USB 3. 0 cable  AC adapter  Quick inst all guide Optional Acc essories For infor [...]

MY BOOK DUO USER MANUAL ABOUT Y OUR WD STORAGE DEVICE – 4 The WD SmartW ar e Pro softwar e is compatible with the follow ing operating systems: Compatibili ty can vary , de pendin g on hardwar e configuration and operating system. For highest p erformance and reliability , al ways install the latest up d ates and service pack (SP) . For Window s [...]

MY BOOK DUO USER MANUAL ABOUT Y OUR WD STORAGE DEVICE – 5 As sh own in Fig ure 3, the My Book Duo de vice has the power connector , reset button, interface port, two USB 3.0 hub connector s, and a security slot on the back. Device Power/Act ivity LED The device power/acti vity LED shows the condition of the device as foll ows: Drive Stat us LEDs [...]

MY BOOK DUO USER MANUAL ABOUT Y OUR WD STORAGE DEVICE – 6 USB 3.0 Interfac e USB 3.0 supports data transfer rates up to 5 G b/s. USB 3.0 is backwar d compatible with USB 2.0. Connection to a USB 2.0 port transfers data at the port speed—up to 480 Mb/s. USB Hub Connecto rs Provide U SB 3 .0 ports for tw o addit ional d evices. Rese t Bu tton Use[...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETT ING STARTED – 7 Connecting the Device and Getting Started This chapter provides in struc tions for conne c ting the de vice and installing the W D Drive Utilities, W D Security , and WD Smar tW are so ftware on your computer . It includes the follow ing topics : Connecting the Device Getting[...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETT ING STARTED – 8 Getti ng Sta rted with th e WD So ftware 1. Doub le-click the WD Apps Setup file that app ears in the listin g for the device in your computer’ s file management ut ility to display the WD Apps Setup Wizard: 2. Click Next to display the End User License Agreement. 3. Read t[...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETT ING STARTED – 9 d. C lick Next to install the selected ap plications and options. 6. W ait for the installation to complete: 7. When the installation comp letes, click Finish to exit the WD Apps Setup Wizard: 8. Depending on your s elections:  I nstalli ng the W D Driv e Utilitie s softw [...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETTI NG STARTED – 10 Figure 5 . WD Drive Utilities Scr een Figure 6. W D Security Sc ree n[...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETTI NG STARTED – 11 9. The W D SmartW are Pro software upgrade ex tends the backup function to non-WD drives, unsupported WD drives, a nd a remo te Dr opbox folder . Activating your fr ee upgrade installs the WD SmartWar e Pro so ftwar e o n this computer and provides email delivery of an activ[...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETTI NG STARTED – 12 e. C lick OK to display the Select Backup Sour ce and Backup T arget scr een: At this point, the WD SmartW are Pro softwar e is installed. If you want to skip the setup procedur e for your initial backup for now , click the X close wind ow icon in the upper -right corne r of[...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETTI NG STARTED – 13  After configuring your Dropbox account fo r access by the WD SmartWar e Pro software, the Dropbox icon signifie s that the back up source device will be your remote Dr opbo x folder: b. If the selec ted backup source has more than one internal hard driv e or drive partit[...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETTI NG STARTED – 14 12. Click Next on the Select Backup Source and Backup T arget screen to display the Select B ackup Plan screen: 13. On the Selec t Backup Plan screen: a. Select the option for the type of backup that you want to run:  Category Ba ckup —Finds and backs up a ll of the fi [...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETTI NG STARTED – 15 14. On the initial Se lect Backup Frequency screen: a. Se lect the op tion for wh en you want to scan the backup source device and automatically b ack up any ex isting file th at is changed or new file that is ad ded:  Continuous Backup —Runs all the tim e  Scheduled[...]

MY BOOK DUO USER MANUAL CONNECTING THE DEVICE AND G ETTI NG STARTED – 16 Figure 8. Initial Backup Screens Initial File Backup Screen Initial Category Backup Screen Not e: Th e initial Back up screens only appear one time— when you install the WD S martW are software on your co m puter . After that, launching the soft ware disp lays the Home scr[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 17 WD SmartW ar e Software Functional Ov erv iew This chapter provides a brief functional overview of the WD SmartW are s o ftwar e. It includes the follo wing topics: Home T ab Display Backup T ab Displays Retr ieve T ab Disp lays Settings T ab Display Help T ab Display All op[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 18 Note: In a ddition to the detail ed Help tab information, each WD SmartW are display p r ovide s easy access to abbreviated online help to quickly guide you thr ough your backup, r etrieve, and settings tasks. Whenever yo u ar e uncertain a bout what to do, just clic k the i[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 19 Fi gure 9. Home T ab D ispl ay Backup Source Content Gauge Ba ckup Sou rce Device Se lector Backup Sour ce Selector Computer Icon Backup T arget Device Icons Backup T arget Content Gauges[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 20 T able 1. Home T a b Functional Description Display Component Description Acti vatio n code r equi red icon Not shown in Figure 9 on page 1 9: Signif ies that the dev ice is either a non -WD device or an unsupp orted WD device t hat requ ires a val id activatio n code and up[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 21 Backup sou rce conten t gau ge The conten t gauge for the sel ected backup sou rce device s hows all of the fi les that ar e available for a category-t ype backup ag ainst a blue backgr ound in s ix categories wher e: This fil e category Includes fi les with these ex tension[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 22 Backup sou rce device selec tor When the c omputer option is selected, li sts all of your comp uter’ s inte r nal ha rd driv es, har d drive part itions, a nd direct -attache d drives that are avail able as a backu p source device . Backup sou rce sele ctor Prov ides optio[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 23 Backup tar get de vice icon (conti nued) Right-cl icking a di rect-a ttached devi ce icon disp lays a menu with the follo wing options:  Op en —Disp lays the devi ce listing in you r computer’ s file management utility  Properties —Dis plays the Wind ows Drive Pr[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 24 Device l ocked icon Not sh own in Figur e 9 on page 19: Signifi es tha t the de vice is password protec ted and l ocked. Fre e trial countdown icon Not shown in Figur e 9 on page 19: Signif ies that non-WD d evices, unsupp orted devices, and Dropb ox accoun t folders ar e be[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 25 Backup T ab Displays The WD SmartW a r e softw are pr ovide s one of two differ ent Backup tab displ ays, depending on how you want to select files to back up:  B y category— As shown in the content g auges  B y file—As shown i n the folder structure of your comput[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 26 T able 2. Backup T ab Functional Descrip tion Display Component Description Advanc ed backup ar ea In category mode, the ini tial/defaul t configuratio n of the WD S martWare softw are is to ba ck up al l categ orie s of you r files . In this con figuration, the advanced bac[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 27 Advanc ed backup ar ea (conti nued) In fil e mode, the initial /default con figuration of t he WD SmartW are software i s with none of the fil es/folders selected fo r backup. After select ing the files or folders th at you want to back up, cli cking:  Apply Chan ges cr e[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 28 Ret rie ve T a b Dis pla ys Three WD SmartW a r e software Retrieve tab displ ays guide you through the tasks for finding ba ckup files and co pying them to the selected backup source device:  S electing the backup volume to r etrieve fr om  S electing the destination [...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 29 T able 3. Retrieve T ab Functional Descrip tion Display Component Description Backed Up V olumes sele ction box Lists th e backed up volumes t hat are ava ilable to ret rieve files fr om on the sel ected back up targ et device. Yo u must select a b ackup volume be fore y ou [...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 30 Setting s T ab Display See Figu re 12 and T able 4 for a brief functional descrip tion of the S ettings tab display . Figur e 12. Settings T ab Display T able 4. Settings T ab Functional Description Display Component Description Dro pbox Account bu tton Displ ays the Drop bo[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 31 Help T ab Display The WD SmartW are Help tab di splay provides quick access to Lear ning Center topics and li nks to online s upport services. See Figu re 13 and T able 5 for a brief functional descrip tion of the Hel p tab display . Figur e 13. Help T ab Display T able 5. H[...]

MY BOOK DUO USER MANUAL WD SMARTWARE SOFTWAR E F UNCTIONAL OVERVIEW – 32 Support l ink Uses your W eb br owser to connect to the WD Ser vice & Support Home page at http:/ /support.w d.com . WD Stor e link Uses yo ur W eb br owser to connect to the WD on line stor e at: http://store.w esterndigital.com/store/wdus . T able 5. Help T ab Function[...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 33 Backing Up Files This chapte r includ es the follow ing top ics: How the B ackup Function W orks Backing Up F iles How th e Backup F unction W orks The WD SmartW are software automati cally b ack s up all your important files to the selected back up tar get device— music, movi es, photo s, doc ument[...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 34  Selecting the Dropbo x option display s the Dropbox icon to signi fy that the backup source device w ill be a remote Dro pbox folder : b. I f the se lect ed back up sou rc e devic e has mo re th an one i nternal har d dri ve, mult iple drive partitions , or e xtern al ha rd drives, use the backup [...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 35 b. Se lect the Hourly , Daily , o r Monthly optio n and use the check boxes and selection boxes to schedule your backups: c. C lick OK to save your schedule and close the S et Backup Frequency dialog. 6. On the B ackup screen: 7. T o back up all of t he categories of files on the s elected backu p sou[...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 36 b. C lick Ad vanced View to open the backup by cate gories selectio n box and veri fy that the check boxes for all six categories are selected: c. Select any cleared check boxes and then click Apply Change s to cr eate a custom backup plan and refresh the content gauges. d. C lick En able Back up to b[...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 37 8. T o b ackup selected catego ries of files on the selected backup source device: a. V erify that the backup mo de is categ ory and that R eady to per form category backup ap pears at the upper -left c orner of the Backup screen. If the bac kup mode is file and Ready to perfor m file backup ap pears [...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 38 completed backup: Click Ba ck Up Now if y ou want to bypass the schedule and run the backup now . 9. T o b ack up all of the files and f older s on the selected backup source device: a. V erify that the backup mode is file and that Ready to perform file backup appears at the upper -left co rner of the[...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 39 Note: If you configured a scheduled back up at step 5 on page 34, the WD SmartW a r e softw are adds a backup sc hedule reminder button to the Backup scr een: Clicking the reminder button displays the Schedul ed Backup Status dialog that shows the date and time of your next scheduled backup, the l ast[...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 40 e. C lick Enable Back up to begin backing up the selected files or folders on the selected back up source device, at the speci fied backup fr equency , and proceed to step 11 on page 4 0. Note: If you configured a scheduled back up at step 5 on page 34, the WD SmartW a r e softw are adds a backup sc h[...]

MY BOOK DUO USER MANUAL BACKING UP FILES – 41 Some applications and running processes can keep files from being backed up. If you cannot determine why some of yo ur files were not backed up, tr y:  S aving and closing all of your o pen files  Closing all running applications—including your email pro gram and W eb br owser 13. If you click[...]

MY BOOK DUO USER MANUAL RETRI EVING FILES – 42 Retrieving Files This chapte r includ es the follow ing top ics: How the Retrieve Function W orks Retr ieving F iles How the Retri eve Fu nction Works The WD SmartW are software makes it easy for you to re trieve backed up files fr om your backup target device and copy them to either :  T heir ori[...]

MY BOOK DUO USER MANUAL RETRI EVING FILES – 43  Selecting the Dropbo x option display s the Dropbox icon to signi fy that the retri eve desti nation will be a rem ote Dropbo x folder: b. If the sel ected retri eve destination d evice has mor e than one internal har d drive or drive partitio n, or mu ltiple extern al ha rd dr ives, use the back[...]

MY BOOK DUO USER MANUAL RETRI EVING FILES – 44 4. On the S elect a d estinatio n for retrieved files dialo g: Created multip le back up volumes on the selected retrieve sour ce (bac kup tar get ) de vic e from eit her:  Differen t inte rna l hard drives or har d driv e partiti ons on the backup s ource devic e  Dif ferent backup sour ce dev[...]

MY BOOK DUO USER MANUAL RETRI EVING FILES – 45 5. Click Next to display the Select content to retrieve... dialog . 6. In the Retrieve Some Files selection box , na vigate through the folder structure to find the files you want. Y ou can also use the search box by typing the name (or part ial nam e) of the file or folde r:  Select the Show olde[...]

MY BOOK DUO USER MANUAL RETRI EVING FILES – 46 8. During th e ret rieve:  The Retrieve scr een displays a pro gress bar and a message indicating the amount of da ta that has been cop ied to the speci fied retrieve location.  A Ca ncel Retrie ving button is available for stopping the retrieve. 9. A Ret rieval accom plished m essage signifies[...]

MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE – 47 Locking and Unlocking the Device This chapte r includ es the follow ing top ics: Passwor d Protecting the Device Unlocking the Device Changing Y our Password T u rni ng Off the Devic e Lock Feature Passwor d Pr otect ing the Devi ce Y ou should passwor d protect your device if you are [...]

MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE – 48 2. If you have m ore than one supported devi ce connected to your computer , click the icon of the one that you want to create a password for . 3. Read the war ning about the possibility of data loss if you forg et your passwo r d. 4. Click the I understand check box to signify that yo[...]

MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE – 49 Unlocking th e Device After you have created a passwor d to keep others from accessing the files on your device, unless you sele cted the Ena ble aut o unlock fo r user: check box, you wi ll have to type your password to unlock the device whenever:  Y ou shut down and rest a rt your[...]

MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE – 50 With the WD SmartW ar e So ftwar e Whenever you shut down and restart your computer , or disconnect and reconnect the device to your computer , unless you selected the Enable auto unl ock for user: check box when you cr eated your password, the WD S m artW are Pr o softwar e displays a[...]

MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE – 51 2. On the WD Drive U nlock u tility scree n: a. T ype your passw ord in the Password box. b. Se lect the En able au to un lock f or user: check box if you want the WD Drive Unlock utility to r ememb er your password on this computer . c. C lick Unlock Drive . d. At the Y our drive is n[...]

MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE – 52 2. If you have m ore than one supported devi ce connected to your computer , click the icon of the one with the passwo r d that yo u want to change . 3. T yp e your current password in the Pass word bo x. 4. Select the Change passwor d option. 5. T ype your new p assword i n the Choose[...]

MY BOOK DUO USER MANUAL LOCKING AND UNLOCKING THE DEVICE – 53 T ur ning Off the Device Loc k Feature 1. Open the Change Securi ty dialog b y clicking either :  T he WD Security desktop shortcut icon if you created one when you installed the applicatio n  Start > All Progr ams > We s t e r n D i g i t a l > WD Apps > WD Securi ty[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 54 Managing a nd Customizing the D evice This c hapte r includ es the followin g topics : Checking D evice Health Erasing the Device Drives Managing the Device Configuration Registerin g the Device Restoring the W D Software and Di sk Image Setting the Device Sleep Timer Upgrading th[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 55 1. Open the WD Drive Utiliti es software by clicking either:  T he WD D rive Utilities desktop shortcut ic on if you created one w hen you install ed the applicat ion  Start > All Programs > We s t e r n D i g i t a l > WD Apps > WD Driv e Utilit ies See Figur e [...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 56 The WD Drive Utilities so ftware pr ovid es two w ays to erase your device drives, dependin g on whether your device is locked or not: Using the Drive E rase Function 1. Open the WD Drive Utiliti es software by clicking either:  T he WD D rive Utilities desktop shortcut ic on i[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 57 After the drive erase operati on completes, go to http://su pport.wd.com and see Knowledge Base ans wer ID 7 for informatio n about dow nloading and restor ing the W D softwar e and disk image o n your device. Note: Erasing your device drives also r emoves your passw ord. If you u[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 58  Using the WD Drive U nlock utili ty: 3. T o erase your devic e drives:  Usi ng the WD Security , WD Drive Util ities, or WD Sm artW are softw are: a. R e ad the warning abo ut erasing all of the d ata on the device drives. b. Select the I under stand check box to indicate t[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 59 a. Cl ick Era se Drive to di splay a warning about er asing all of the data on the device drives: b. Read the warning a nd select the I un derstand check box to sign ify t hat you accept the risk and activate the Erase button. c. Click Eras e . d. After the er ase operation compl [...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 60 Manag ing th e Device Config uratio n The initi al/default configuratio n of your My Book Duo device is as a stri ped RAID 0 disk arra y for high-speed/m aximum-stor age performance. Y o u can r ec onfigure th e device as eit her:  A mirrored RAID 1 disk array for maxi mum-prot[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 61  D rive 1 and Drive 2 Status where: Changing the Dev ice Configuration Healthy The R AID disk arra y is health y . Y o ur data is accessibl e. Not Config ured No RAID di sk arra y has b een crea ted. E ither o ne or both devi ce are n ew . Rebuil d Faile d The R AID di sk arra [...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 62 Note: Changing the device configur ation also deletes the WD softwar e and all of the sup port files, utilit ies, and user manual files. Y ou can downloa d these to restor e the devi ce to its original configuratio n after the change. (See Knowledg e Base answer ID 7 at http://sup[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 63 5. On the vo lume dialog: a. If you want to change the name o f a volume, type over the name in the Vo l u m e Name box. b. Read the warning about the loss of data when you c hange the device configura tion and select the I un derstand check bo x to signify that you accept the ris[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 64 Regi stering the Device The WD Drive Utilities so ftwar e uses your co mputer’ s Intern et connection to register your device. Registering the devi ce pr ovide s fr ee technical support duri ng the warranty period and keeps you up-to-date on the l atest WD products. 1. Make sure[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 65 Restoring the WD Sof tware and Disk Image In addition to deleting all of the da ta on your device, er asing or reformatting the device drives also removes the WD softwa r e and al l of the support files, utilities, and user manual files. If you ever need to remove and reinstall th[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 66 3. Use the WD Drive Utilitie s softwar e to co nfirm the New D rive status indication and reconfi gure the device. (See “Changing the Device Configurati on” on pa ge 61.) Impor tant: Only use WD Red™ or WD G reen™ har d drives to upgrade the capacity of your My Book Duo de[...]

MY BOOK DUO USER MANUAL MANA GING AND CUSTOM IZING THE DEVICE – 67 Checking Device Status Y ou can see the device capacity used, temperature and RAID s tatus, and find out if the device is locked by hovering the pointer ov er the WD Quick View ico n in the taskbar: Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate d[...]

MY BOOK DUO USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 68 Managing a nd Customizing the So ftwar e This chapte r includ es the follow ing top ics: Checking for Software Updates Configuring a Remote Dr opbox Acc ount Specifying a Differ ent Retrieved C ontent Folder Specifying the Number of Ba ckup V ersi ons Uninstalling the WD Softw a[...]

MY BOOK DUO USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 69 3. Click Sel ect Acco unt to display the Dropbo x Login Required dialog: 4. On the l ogin required dialog: a. C lick Sign In . The WD SmartW are Pro software initiates a Dropbox connection request on your behalf and uses your W eb browser to access the D r opb ox website at http[...]

MY BOOK DUO USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 70 By default, the WD SmartWar e software creates and uses a Re trieved Con tents subfolder in your My Documents folder . 1. Eith er cr eate a new folder or determ ine which exis ting folder you want to use. 2. Click the Sett ings tab to display the Softwar e Settings screen (see F[...]

MY BOOK DUO USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 71 Uninstalling the WD Software Use your o perating system’ s Add o r Remove Prog rams function to uninstall the WD software fr om your computer . Uninstalling on Wi ndows Vista or Windows 7 1. Click Start > Control Pane l . 2. Dou ble-c lick Progra ms and Featu res . 3. Click[...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 72 Replacing a Dr ive This c hapte r includ es the followin g topics : Determ ining Which Drive Fail ed Obtaining a Replaceme nt Drive Removing and Replac ing the Drive Determinin g Which Drive Failed Whether the application is running or not, the WD Drive Utilit ies software continuou sly monitors the [...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 73 See steps 1 through 9 of the following pro ced ur e for removing the drive to get the serial number . Impor tant: Only use WD Red™ or WD Green™ har d dr ives to r epla ce the drives in yo ur My Bo ok Duo d evice enclosure. Also, replace ment drives must be new , and the same capacity as the drive[...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 74 8. Lift and l oosen the thumbscrew that secu r es the d rive hold-down pl ate and remove the plate: 9. Using the pull tab, careful ly lift the faulty d riv e out of the enclosure: Note: Th ough the drives are labeled 1 and 2, i t is their enclosure locations that determine the drive desig nations use[...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 75 10. Using a Phillip s screwdriver , l oosen an d re move the two guide scr ews and the pull tab from the drive you removed an d install them on the new driv e: 11. Apply a new drive labe l to the replacement driv e:[...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 76 12. Gently slide the replacement d rive assembly into the enclosure until it is fu lly inserte d: 13. Engage the alignment tab on the back of the drive hold-down plate with the alignment slot on the encl osur e chassis, lo wer the cover in to place and secure it with the thumbscrew: Note: Do not over[...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 77 14. Close the top cover and firmly push down on the top cover button until it snaps into place: 15. Reconnect the AC adapter c able to the p o wer connector on the back of the device encl osu re. 16. Reconnect the USB cables. 17. If the WD D rive Utilities so ftware is no t al r eady running, start i[...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 78 18. Depending on the configuration of your device: If your device is co nfigured as . . . THE N . . . A stri ped RAID 0 d isk array The My Book Duo dev ice does not reappe ar in your c omputer’ s file mana gement uti lity list ing. In this case: a. If you hav e more than on e supported devi ce conn[...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 79 A mirror ed RAID 1 di sk array a. V erif y that the My Bo ok Duo device re appears in yo ur computer’ s fi le mana gement utili ty listin g. b. If you have mor e than one su pported devi ce connected to your comput er , cl ick the icon of the one wit h the drive you r eplaced on the WD Drive Util i[...]

MY BOOK DUO USER MANUAL REPLACING A DRIVE – 80 19. Go t o http://supp ort.wd.com and see Knowledge Base answer ID :  7 for i nformation about d ownloading and rest oring the WD softwa r e and disk image  8644 for information about r eturning the d efective drive. 20. If you removed your pas sword before repl acing the drive, us e the WD Sec[...]

MY BOOK DUO USER MANUAL USING THE DEVICE WI TH A MAC – 81 Using the De vice with a M ac The My Book Duo device d rives are formatted as single NTF S partitio ns for com patibilit y with updated Windows operating systems. T o use the device on M ac OS X operating systems, and to use Time Machine, if you want, you must r eformat the device drives t[...]

MY BOOK DUO USER MANUAL T ROU BLESHOOTI NG – 82 T r oubl eshooting This chapte r includ es the follow ing top ics: Installing, Partit ioning, and Formatting the Drive Frequentl y Asked Questions If you have pr oblems installing or using this pr oduct, r efer to this t roubl eshooting sec tion or visit our s upport website at http:/ /supp ort.w d.[...]

MY BOOK DUO USER MANUAL T ROU BLESHOOTI NG – 83 Q: Why w on't my computer boot when I c onnect my USB dri ve to the comp uter before booti ng? A: Depending on your system configuration, you r computer might try to bo ot from yo ur WD external USB drive. Refer to yo ur syst e m’ s motherboar d BIOS setting documentation to d isable this fea[...]

MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER – 84 Installing the SES Driver If yo u do no t inst all the WD so ftware, you shou ld inst all the SC SI Enclosure Services (SES) driver on Windows computers to keep the hardwar e popup wizard from displaying every time you connect the device to your computer . Note: The S ES Driver is installed a[...]

MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER – 85 3. On the F ound New Hardware - WD S ES Device wi zard scr een, click Y es, sear ch onli ne this ti me onl y to all ow Windows Vista to connect to Windows Update: Windows Vista automatically:  Connects to Windows Update  F inds, downloads, and installs the SES d river Installing t he Dr[...]

MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER – 86 2. On the F ound New Hardware - WD S ES Device wi zard scr een, click Don’t s earch online : 3. At the Install the disc that c ame w ith your WD SES Devic e pr ompt , clic k I don’t have the dis c . Show me other options : 4. Brows e to Computer and: a. Doub le-clic k the M y Book Duo de [...]

MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER – 87 5. When the installation comp letes, click Close : Installing on Windows 7 and Win dows 8 Computers After connecting the device as shown in Figur e 4 on page 8, use the Windo ws Computer Management utility to install the SES driv er: 1. Open A ll Programs and click Comp uter > Manage :[...]

MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER – 88 2. Under Computer Ma nagement (L ocal) , click Device Manager > Unknown Dev ice and ri ght-cl ick Update driver software : 3. Click Browse my com puter for d river s oftw are . 4. Brows e to Computer , double- click the My Book Duo device, do uble-click the Extras folder , and select WD SE[...]

MY BOOK DUO USER MANUAL INSTALLING THE SES DRIVER – 89 5. Click Next . 6. When the installation comp letes, click Close :[...]

MY BOOK DUO USER MANUAL COMPLIANCE AND W ARRANTY INFOR MATION – 90 Compliance and W arranty Inform ation This a ppendix includes the foll owing t opics: Regulatory Co mpliance Envir onmental Compliance (China) W arranty Infor mation (All Reg i ons Except Australia/ New Zealand) W arranty Infor mation (Australia/New Zealand) Regulator y Compliance[...]

MY BOOK DUO USER MANUAL COMPLIANCE AND W ARRANTY INFOR MATION – 91 CE Compliance Fo r Europe Marking by the CE sy mbol indicates compliance of this syst e m to the appli cable Council Directi ves of the Euro pean Union, including the EMC Directive (2004/108/EC) and the Low V oltage Dir ective (2006/95/EC). A “Declaration o f Conformity” in ac[...]

MY BOOK DUO USER MANUAL COMPLIANCE AND W ARRANTY INFOR MATION – 92 Limited W arranty WD warrants that the Product, in the course of its normal use, will for the term defined below , be free fr om defects in materia l and workmanship and will conform to WD’ s specific ation therefor . The term of your limi ted warranty depends on the c ountry in[...]

MY BOOK DUO USER MANUAL COMPLIANCE AND W ARRANTY INFOR MATION – 93 Obtaining Ser vice WD values your business and always attempts to pr ovide you the very best of service. Should you encounter any problem, pl ease give us an opp ortunity to address it before returning thi s Product. Most technical supp ort questions can be answered thr ough our k[...]

MY BOOK DUO USER MANUAL COMPLIANCE AND W ARRANTY INFOR MATION – 94 product is on the list o f limited user -serviceab le p r oducts a nd the specifi c alteration is within the scop e of the applicab le ins truction s, as found at http://support.w d.com ), acci dent or mishan dling whi le in the poss ession of someone oth er than WD. PRODUCTS ARE [...]

MY BOOK DUO USER MANUAL INDEX – 9 5 Index A Acces sories, opti onal 4 Acronis True Image WD Edition software 2 software downlo ad 2 user guide download 2 Activation c ode required icon 20 Advanced backup area, Backup tab dis- plays 25 , 26 , 27 Alerts, flashing icon 67 B Backed Up Volumes selection box 29 Backup about ba cking up fi les 33 files [...]

MY BOOK DUO USER MANUAL INDEX – 9 6 Environmental compliance, China RoH S 91 Erase Drive dialog 56 Erasing the dr ives 55 CAUTION about erasing the drives 55 F FCC Cla ss B informat ion 90 File His tory butt on 30 Flashing icon alerts 67 Free trial countdown i con 24 Full media scan 54 G GNU gen eral public licen se 94 GPL s oftware 94 H Handling[...]

MY BOOK DUO USER MANUAL INDEX – 9 7 Retrie ve destination op tion buttons 29 Retrieve files option buttons 29 Retrieve so me files selection box 29 Start/Cancel Retrieving toggle button 29 S S.M.A.R.T. status check 54 Safety comp lianc e 90 Schedule backups, Select Backup Fre- quency screen 14 Security Change Se curity dialog 51 , 53 Set Security[...]

Information furnished by WD is believed to be accurate and reli able; however , no responsibility is assumed by W D for its use nor for any infrin gement of patents or other r ights of thir d parties which may result from its use. No license is granted by implication or otherwise under any pate nt or patent rights of WD. WD reserves the right to ch[...]