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v Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 CONTENTS Preface ix Audience ix Organization ix Conventi ons x Related Documentation xii Obtaining Documentation xii Cisco.com xii Documentation DVD xii Ordering Documentation xiii Documentation Feedback xiii Cisco Product Security Overview xiv Reporting Security Problems[...]

Contents vi Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 LEDs 1-5 CHAPTER 2 Installation 2-1 Preparing for Installation 2-1 Safety 2-1 Unpacking the Box 2-4 Preventing Router Damage 2-4 Installing Your Router 2-5 Connecting Ethernet De vices 2-5 Connecting the G.SHDSL Line 2-9 Connecting a Terminal or PC 2-10 Connecti[...]

vii Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Contents GLOSSARY INDEX[...]

Contents viii Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02[...]

ix Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Preface This preface discusses the audience, orga nization, and con ventions used in this guide. It also discusse s relate d documentation and how to access electronic documentation. Audience This guide is intended for service techni cians w ho hav e no experience instal[...]

Preface Conventions x Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Conventions This section describes the con vent ions used in this guide. Note Means reader take note . Notes contain helpful suggestions or references to additional informati on and material. Caution This symbol means r eader be care ful . In this situ[...]

xi Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Prefac e Conventions War nu n g Dieses Wa rnsymbol bedeutet Gefahr . Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgen deinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkre isen verbunde[...]

Preface Related Do cumentation xii Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Related Documentation In addition to t his Cisco 828 Router a nd SOHO 78 Router Har dwar e Installation Guide , the Cisco 828 and SOHO 78 document ation set includes th e follo wing: • Quick St art Guide—Settin g Up the Cisco 828 Route[...]

xiii Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Prefac e Documentation Feedback Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation D VD (product nu mber DOC-DOCD VD=) from the Ordering tool or Cisco Marketplace. Cisco Ordering tool: http://www .cisco.com/en/US/partner/ord ering/ Cisc[...]

Preface Cisco Product Security Overview xiv Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Cisco Product Security Overview Cisco provides a free online Security V u lnerabi lity Polic y portal at this URL: http://www .cisco.com/en/US/products/products_ security_vulnerability_ policy .ht ml From this site, you can perfor[...]

xv Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Prefac e Obtaining Techn ical Assistance Nev er use a rev o ked or an e xpired encr yption ke y . The correct public ke y to use in your correspondence with PSIR T is the one that has the mo st recent creation date in this public k ey serv er list: http://pgp.mit .edu:11[...]

Preface Obtaining Technical Assistance xvi Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Note Use the Cisco Product Identif ication (CPI) tool to locate your product serial number before submitting a web or phone request for se rvice. Y ou can access the CPI tool from the Cisco T echnical Support W ebsite by clicking t[...]

xvii Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Prefac e Obtaining Additional Public ations and Information Definitions of Service Request Severity T o ensure that all servi ce requests ar e reported in a standard format, Cisco has established se verity defi nitions. Se verity 1 ( S1)—Y our network is “do wn,”[...]

Preface Obtaining Additional Publ ications and Information xviii Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 troubleshooting tips, con fi guration e xamples, customer case studies, certificatio n and training informat ion, and links to scores of in-depth online resources. Y o u can access Packet magazine at this URL:[...]

CH A P T E R 1-1 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 1 Product Overview The Cisco 828 router and SOHO 78 router can connect a corporate telecommut er or small of fice to an Internet Service Pro vider (ISP) ove r symmetrical high-data-rate digital subscriber l ines (SHDSLs) to the follo wing sites: • Corpora[...]

Chapter 1 Product Overview Router Overview 1-2 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Router Overview This section sho ws the front and rear panels of each router , and identif ies the function of each LED. Flash memory • 828 • SOHO 78 • Onboard 12 MB of Flash memory , upgrad able to 20 MB. • 12 MB of Fl[...]

1-3 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 1 Product Overview Router Overview Front Panels Figure 1-1 and Figure 1-2 sho w the front panels of the Cisco 828 router an d the SOHO 78 router . Figure 1 -1 Cisco 828 Router Fr ont P anel Figure 1 -2 SOHO 78 Router F ront P anel 56629 OK 1 2 3 4 RXD ETHERNET C[...]

Chapter 1 Product Overview Router Overview 1-4 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Back Panels Figure 1-3 and Figure 1-4 sho w the back panels of the Cisco 828 router and the SOHO 78 router . Figur e 1 -3 Cisco 828 Router Bac k P anel 56631 +5 VDC ETHERNET 10 BASE T CONSOLE G.SHDSL 4 3 2 1 TO HUB TO PC Model [...]

1-5 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 1 Product Overview Router Overview Figure 1 -4 SOHO 78 Bac k P anel LEDs T able 1-2 summarizes the functions of the LEDs on the Cisco 828 and SOHO 78 routers. 56632 +5 VDC ETHERNET 10 BASE T CONSOLE G.SHDSL 4 3 2 1 TO HUB TO PC Model Cisco SOHO 78 TO HUB/TO PC b[...]

Chapter 1 Product Overview Router Overview 1-6 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 ETHERNET 1, 2, 3, 4 Green On when Ethernet de vi ce is connec ted. Blinks when the co nnection has a problem. See the “T roubleshooting” chapter . ETHERNET RXD Green Blinks when an Etherne t port recei ves a packet. ETHERNE[...]

CH A P T E R 2-1 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 2 Installation This chapter pro vides information on the follo wing topics: • Preparing for Installation • Pre venting Router Damage • Installing Y our Router • V erifying the Router Installation • Mounting the Router • Where to Go from Here Pre[...]

Chapter 2 Installation Preparing for Installation 2-2 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Warnings Before installing the router , read the follo wing warnings: War ni n g Only trained and qualified pe rsonnel should be allowed to install or replace this equipment. War ni n g Read the installation instructions[...]

2-3 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 2 Installation Preparing for Installation Preventing Electrostatic Discharge Damage Electrostatic discharge (ESD) is a transfer of elect rostatic char ge between bodies of dif ferent electrostatic potentials, such as an operator and a piece of electrical equipme[...]

Chapter 2 Installation Preventing Router D amage 2-4 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Unpacking the Box Ta b l e 2 - 1 lists the items that come with y our router . All these items are in the accessory kit that is inside the box that yo ur router came in. If any of the items is missing or damaged, contact [...]

2-5 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 2 Installation Installing Your Rout er • If you must supply your o wn cable, see the cabling speci fication s in Appendix A. If this appendix does not pro vide specifications for a particular cable, we strongly recommend or dering the cable f rom Cisco Systems[...]

Chapter 2 Installation Installing Your Router 2-6 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Hub with out equivalent to ro u te r TO HU B /TO P C but t o n ETHERNET port 4 Straight-through OUT MDI-X (OUT) Server , PC, or workstat ion ETHERNET port 4 Straight-through OUT – Hub with equi valent to ro u te r TO HU B [...]

2-7 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 2 Installation Installing Your Rout er Connecting Hubs Before connecting a hub , see T able 2-2. T o connect one of these de vices, follow the steps in Figure 2-1. Figure 2-1 Conne cting a Hub T o verify your hub connect ion, ensure that th e appropriate Etherne[...]

Chapter 2 Installation Installing Your Router 2-8 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Connecting a Server, PC, or Workstation Before connecting the server , PC, or work station, see T able 2-2 to determine h ow to set the ro uter TO HUB/TO PC b utton. T o connect one of these de vices, follo w the steps in Fi[...]

2-9 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 2 Installation Installing Your Rout er Connecting the G.SHDSL Line The procedure for connecting the G.SHDSL line dep ends on the router and, in some cases, on your location. This section describes ho w to connect the G.SHDSL line to a cable wall jack. War ni n g[...]

Chapter 2 Installation Installing Your Router 2-10 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Connecting a Terminal or PC Y ou ca n connect either a ter minal or a PC for configuring the softw are, using the CLI, or for troubleshooti ng. T o connect a terminal or PC, follo w the steps in Figure 2-4. Figure 2-4 Conne[...]

2-11 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 2 Installation Installing Your Rout er War ni n g The device is designed to work with TN power sy stems. War ni n g This product relies o n the building’ s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit brea ker no larg[...]

Chapter 2 Installation Verifying the Rout er Installation 2-12 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Verifying the Router Installation Use this table to veri fy that you ha ve properl y installed the router . Mounting the Router Y ou can mount the router on one of the follo wing surf aces: • A table or other [...]

2-13 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 2 Installation Mounting t he Router Caution If you are moun ting the router on dry wall, use tw o hollo w wall anchors (1/8 in. with 5/16-in. drill bit, or M3 with 8-mm dr ill bit) to secure the scre ws. If the scre ws ar e not properly anchored, t he strain of[...]

Chapter 2 Installation Mounting the Router 2-14 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Figur e 2-7 Mounting the Rout er on a W all 7 in. (19.35 cm) 56640 Wall-mount screw Wall-mount screw Wall Mounting brackets Front panel 1. Secure two screws 7 inches (19.35 cm) apart in a wall and in. (0.32 cm) from the wall. [...]

2-15 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 2 Installation Where to Go from Here Where to Go from Here Y o u hav e complete d the hardware insta llation and a re ready to co nfigure the software. F or information on ho w to use th e CLI to conf igure the software, see the Cisco 828 Router and SOHO 78 Ro [...]

Chapter 2 Installation Where to Go from He re 2-16 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02[...]

CH A P T E R 3-1 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 3 Troubleshooting This chapter describes prob lems that could occur with the Cisco 82 8 router and the SOHO 78 router h ardware, describes po ssible reasons fo r the problems, and provid es steps for solving the pro blems. The problems are g rouped into the[...]

Chapter 3 Troubleshooting Problems During First Startup 3-2 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Problems During First Startup T able 3-1 lists problems that could occur the f irst time you turn on the po wer switch. T able 3-1 Problems Dur ing First Startup Symptom Problem Solutions All LEDs, including the OK[...]

3-3 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Chapter 3 Troubleshooting Problems During First Startup No connection t o G.SHDSL link. (The CD LED on the front panel is of f for a long time.) Wrong cable. T o make sure that you are using the correct cab le, see Appendix A. Improperly connected cable. • T o make su[...]

Chapter 3 Troubleshooting Problems After Router Is Running 3-4 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Problems After Router Is Running T able 3-2 lists problems that could occur after the router has been up and running. T able 3-2 Pr oblems Af ter R outer Is Running Symptom Problem Solutions Problems with the Et[...]

A-1 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 APPENDIX A Specifications and Cables This appendix pro vides system, port, and cabling specif ications for t he Cisco 828 router and the SOHO 78 router . System Specifications T able A-1 outlines the system specif ications for the Cisco 828 router and the SOHO 78 router[...]

Appendix A Specifications and Cables Port Connector Pinouts A-2 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 For info rmation on reg ulatory compliance, see the Re gulatory Compliance and Safety Information for Cisco 82 8 and SOHO 78 Router s document that shipped with your router . War ni n g Ultimate disposal of thi[...]

A-3 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Appendix A S pec ifications and Cables Port Connector Pinouts T able A -2 Cisco 8 28 Router and SOHO 78 Router Ethernet Connector Pinouts (RJ-45) Pin Function (TO HUB/TO PC Button – IN Position) Function (TO HUB/TO PC Button – OUT Position) 1T X + R X + 2T X – R X[...]

Appendix A Specifications and Cables Cabling Specifications A-4 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 The console port is configured as a data communi cations equip ment (DCE) device. The default parameters for the console port ar e as follo ws: • 9600 baud • 8 data bits • No parity • One stop bit Cabli[...]

A-5 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Appendix A S pec ifications and Cables Cabling Specifications Maximum Cable Distances T able A -5 shows the maximum distances of Ethernet and xDSL cables that you can use. T able A -5 Maximum Cable Distances Cable Maximum Distance Ethernet cable 328 ft (100 m) xDSL cabl[...]

Appendix A Specifications and Cables Cabling Specifications A-6 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02[...]

GL-1 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 GLOSSARY Numerics 10Bas eT The 10-Mbps baseband Ethernet specif ication that uses two pai rs of twisted-pair cabling (Categ ory 3 or 5): one pair for transmitting data an d the other for receiving data. C carrier detect (CD) Signal that indicates wh ether the G.SHDSL l[...]

Glossary GL-2 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 E EMI Electromagnetic interference. Interferenc e by electromagnetic signals that can cause reduced data integrit y and increased error rates on transmission channels. ESD Electrostatic discharge. A transfer of electrostatic charge between bodies of different [...]

GL-3 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Glossary S SELV Safety extr a-lo w v oltage. A seco ndary circuit that under normal co nditions has a volt age less than 42.4V peak or 42 VDC. Under a single f ault condition, th is circuit should not e xceed these v alues for longer than 0.2 second and should not exce[...]

Glossary GL-4 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02[...]

IN-1 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 INDEX Numerics 10BaseT Ethernet ports 1-1 A accessory kit 2-4 AC input volt age A-2 adapter, included 2-4 altitude specifications A-1 B back panels, i llustrated 1-4 brackets, illustrated 2-13 C cables and router damage 2-4 Ethernet, types of 2-5 included with r outer [...]

Index IN-2 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Ethernet device s, connecting 2-5 Ethernet LEDs 2-12 Ethernet port, illustrat ed 1-3 , 1-4 ETHERNET RXD LED 2-1 2 ETHERNET TXD LED 2-12 F feature summary 1-1 Flash memory 1-2 frequency specific ations A-2 front panels, illustrated 1-3 G G.SHDSL 1-1 G.SHDSL line ,[...]

IN-3 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 Index preinstallation activities 2-4 problems after router is runni ng 3-4 during first startup 3-2 R related documentation xii router unpacking 2-4 , ?? to 2-4 router damage , preventing 2-4 S safety warnings 2-2 server, connecting 2-8 specifications cabling A-4 syste[...]

Index IN-4 Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02[...]